Post job

Rooms Director jobs at Highgate Hotels

- 363 jobs
  • Director, Housekeeping

    Great Wolf Lodge 4.2company rating

    LaGrange, GA jobs

    Pay: $90000 per year - $95000 per year At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function. Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & Responsibilities Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms. Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management Participates in the Manager-On-Duty (MOD) program and executes duties Recruiting, hiring, training, and evaluating team member performance against standards Plan and implement staff training and development programs within the department Monitors quality assurance program for lodge Review accuracy of nightly housekeeping reports and investigates discrepancies Serve on resort Executive Committee to represent the interests of the housekeeping function Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment Conducts inventory of housekeeping supplies for submission to the proper point of contact Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items Required Qualifications & Skills High School diploma or GED Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel) Minimum of 3 years experience supervising/managing large housekeeping department Minimum of 5 years hotel or resort experience Desired Qualifications & Traits College Degree Demonstrated ability to effectively resolve conflict Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort Projects a positive public relations image to team members and guests Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges Excellent management skills including conflict resolution, coaching, development and teamwork Physical Requirements Sit or stand for extended periods of time Lift up to 15 lbs Estimated Salary Range: $90000 per year - $95000 per year annual base salary An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions We are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $90k-95k yearly 2d ago
  • Assistant Director of Front Office

    The Peninsula Hotels 3.8company rating

    Chicago, IL jobs

    The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.
    $75k-82k yearly 3d ago
  • Director of Hotel Operations

    Sam's Town Hotel & Gambling Hall, Las Vegas 4.1company rating

    Las Vegas, NV jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for the direction of the entire hotel process including, but not limited to, Reservations, Hotel Front Desk, Guest Services, and Concierge Level. Implements and follows through with new policies and procedures creating business yield for the hotel. Plans and reviews all details of the hotel. Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction. Makes sure hotel is operating at maximum efficiency and customer satisfaction. Establishes hotel financial plans including departmental operating plans and capital plans, establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies. Works with multiple departments and properties sharing a common goal to gain customers and ensures their loyalty to the company. Develop strategies to improve upon the hotel guests' satisfaction in order to produce revenue. Other duties as assigned by management. Qualifications College degree or equivalent experience in hotel or food & beverage. 10 years experience in either hotel or food & beverage operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $73k-95k yearly est. 5d ago
  • Director of Housekeeping

    Davidson Hospitality Group 4.2company rating

    Monterey, CA jobs

    Property Description Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction. Apply now to embark on a rewarding career at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course and contribute to our legacy of delivering exceptional hospitality! Overview Are you an accomplished leader with a passion for excellence and an eye for detail? We are seeking a Director of Housekeeping to provide strategic leadership and operational oversight for our housekeeping department. In this critical role, you will set the vision and standards for cleanliness, efficiency, and service excellence across the property, ensuring every guest enjoys an exceptional and memorable stay. As Director of Housekeeping, you will lead and develop a large, diverse team, cultivating a culture of accountability, engagement, and continuous improvement. Your proven expertise in housekeeping operations, combined with strong business acumen and a commitment to innovation, will drive departmental performance and guest satisfaction at the highest level. If you are a results-oriented executive with a successful track record in luxury housekeeping leadership, we invite you to apply and bring your expertise to our dedicated team. Key Responsibilities: Lead and manage the housekeeping team to maintain the highest standards of cleanliness and presentation Develop and implement housekeeping policies, procedures, and quality standards Monitor and control housekeeping budgets and expenses Conduct regular inspections to ensure adherence to cleanliness and quality standards Train, motivate, and mentor the housekeeping team to deliver exceptional service Collaborate with other departments to meet guest expectations and address any issues Maintain inventory of cleaning supplies and equipment Uphold safety and sanitation standards, ensuring a healthy work environment Responsible for the hiring, training, and supervision of property housekeeping staff. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards. Organize and set up deep cleaning projects. Monitor guest complaints and take corrective action Join our team as Director of Housekeeping and play a pivotal role in creating a clean and comfortable environment for our guests. Apply now to showcase your leadership skills and be part of a dynamic hospitality environment dedicated to providing unforgettable stays and exceptional guest service. Qualifications Bachelor's degree in Hospitality or related field preferred or equivalent experience 3+ years of housekeeping management experience, preferably in a hotel or resort setting in a Union Property. Knowledge of housekeeping and laundry operations Exceptional communication and interpersonal skills; bilingual in English/Spanish preferred Strong leadership and team management skills Ability to work well under pressure and handle multiple tasks simultaneously Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel. Proficient in Microsoft Office Suite and hotel management software Knowledge of inventories, scheduling, and productivity. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Annual Bonus up to 35% base s alary Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $90,000.00 - USD $100,000.00 /Yr.
    $90k-100k yearly Auto-Apply 60d+ ago
  • Director Housekeeping

    Hilton Grand Vacations 4.8company rating

    Myrtle Beach, SC jobs

    The Director Housekeeping is responsible for ensuring the highest level of overall housekeeping and laundry services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines. Responsibilities include managing the day-to-day planning, organizing, directing, and the training and developing of team members. HERE'S WHY YOU'LL LOVE IT HERE! We offer an excellent benefits package to our full-time Team Members that include: * Medical, Dental, and Vision insurance from Day One * Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program * Team Member Travel Program - enjoy discounted rates at incredible properties around the globe * Generous Paid Time Off Program * Paid Sick Days * Team Member Recognition and numerous learning and advancement opportunities * and more! Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. SCHEDULE DETAILS: Our Director Housekeeping will work a flexible schedule to include weekends and holidays. ADDITIONAL RESPONSIBILITIES INCLUDE: * Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards. * Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service. * Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured. * Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Maintains a safe work environment for all team members, members, owners, and guests. Ensures all departmental staff is working safely and in accordance with OSHA regulations. * Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings, participates in annual departmental budget, and ensures department meets all quality assurance standards in accordance with company policies. * Performs other related duties as assigned. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * High School Diploma or GED equivalent. * Minimum of 3 years of experience in hospitality, hospital, or home/office cleaning field is required. * Minimum of 2 year of supervisory experience in the hospitality and/or customer service field required. * Valid Driver's License We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ADDITIONAL RESPONSIBILITIES INCLUDE: * Leads and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards. * Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service. * Ensures that an accurate inventory of linens and supplies is maintained. Helps coordinate the Lost and Found and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured. * Hires, supervises, and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Maintains a safe work environment for all team members, members, owners, and guests. Ensures all departmental staff is working safely and in accordance with OSHA regulations. * Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings, participates in annual departmental budget, and ensures department meets all quality assurance standards in accordance with company policies. * Performs other related duties as assigned. What are we looking for.... Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * High School Diploma or GED equivalent. * Minimum of 6 months of experience in hospitality, hospital, or home/office cleaning field is required. * Minimum of 1 year of supervisory experience in the hospitality and/or customer service field required. * Valid Driver's License We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $60k-89k yearly est. 17d ago
  • Director of Housekeeping

    Tide's Inn 3.9company rating

    Sedona, AZ jobs

    Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
    $43k-68k yearly est. Auto-Apply 2d ago
  • Director of Housekeeping

    The Brazilian Court Hotel 3.6company rating

    Palm Beach, FL jobs

    Job Description Responsibilities: Director of Housekeeping is to handle all aspects of the day to day activities of the Housekeeping Department. This includes staff performance and productivity, maintaining quality standards, product controls, expense controls and relationships with leased operations. The Housekeeping Department is responsible for the cleanliness of all public areas including pool, restaurant, guestrooms and meeting spaces. The best candidate for this position is highly motivated and determined to execute the following operations: Physical Requirements: Must be able to stand and walk for long periods of time. Job Functions: Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to guest and hotel demands Manage the day-to-day activities of the housekeeping department. Schedule employees to ensure proper coverage. Review and approve weekly payroll reports. Ensure all employees are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Evaluate, coach, counsel, and provide leadership support. Inspects storage rooms, closets for upkeep and supply control Evaluate safe work practices in job performance reviews Train on hotel's policies and procedures. Conduct pre-shift meetings and review all information pertinent to the day's activities. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage. Member of Leading Small Hotels of the World and Historic Hotels of America; ensure adherence to standards. Daily property inspections; 80 rooms plus public areas Ensure compliance with all safety and sanitation standards Operate within expenses and minimize waste in all areas of housekeeping. Maintain par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. Work hand in hand with Engineering on the Preventative Maintenance Program. Assist housekeeping staff during unanticipated busy periods. Other duties as assigned Job Requirements: Previous Housekeeping experience in a 4 or 5 diamond rated hotel or similar size and quality Ability to deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts Ability to read, write and speak the English language is required Ability to communicate in Spanish is helpful Knowledge of Microsoft Outlook Knowledge of safety and sanitation standards Excellent organizational, interpersonal and administrative skills Ability to handle multiple tasks Ability to motivate people Ability to submit proof of legal right to work in the US if hired Must be able to work a flexible schedule, holidays and weekends included Position participates in MOD program
    $43k-74k yearly est. 11d ago
  • Director of Housekeeping

    The Hollywood Roosevelt Hotel 4.1company rating

    Los Angeles, CA jobs

    Job Description Director of Housekeeping - The Hollywood Roosevelt The Hollywood Roosevelt is looking for a Director of Housekeeping who will lead and oversee all housekeeping operations. To ensure the highest standards of cleanliness, organization, and presentation throughout the hotel. What You'll Do This role oversees staffing, training, scheduling, inspections, inventory control, and budgeting while developing and implementing efficient housekeeping systems and procedures. The Director will collaborate with cross-functional teams, address guest concerns promptly, and maintain accurate operational reporting. Additionally, this position ensures full compliance with all applicable federal, state, and local laws, regulations, ordinances, and company policies, while fostering a positive, accountable, and guest-focused work environment. What You Bring You bring proven leadership experience in housekeeping or hospitality operations, with the ability to motivate, coach, and develop high -performing teams. You possess strong organizational, decision-making, and communication skills, along with advanced knowledge of housekeeping procedures, room management systems, and operational best practices. You are adaptable in a fast-paced environment, budget-conscious, detail-oriented, and committed to delivering exceptional guest experiences. You demonstrate sound judgement, accountability, and a strong understanding of compliance with all regulations and local laws. Why The Hollywood Roosevelt The Hollywood Roosevelt is an iconic landmark where history, hospitality, and innovation come together. As part of our team, you'll contribute to a legacy that has defined Hollywood for nearly a century while helping shape its future. If you're a motivated hospitality leader who takes pride in operational excellence and creating memorable guest experiences, apply today and join our team.
    $66k-106k yearly est. 2d ago
  • Director of Housekeeping

    Outrigger Hotels Hawaii 4.6company rating

    Urban Honolulu, HI jobs

    Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. The Director of Housekeeping is a strategic leader responsible for all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency. This role requires strong leadership, attention to detail, and a collaborative spirit while optimizing costs. Supports hotel management in areas such as but not limited to brand standards, reporting and policies, safety and Host development, projection execution, and budget planning. Minimum Requirements Degree in Travel Industry Management or an equivalent combination of education and experience from which comparable job knowledge and skills can be acquired. Minimum of 3 years housekeeping supervisory experience or hotel operational management experience required. Come Work Here! Compensation& Benefits: $85,000-$91,000, with potential for adjustment based on factors such as an applicant's skills, experience and/or education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property
    $85k-91k yearly Auto-Apply 60d+ ago
  • Director of Housekeeping & Common Area

    Ocean Reef Club 4.1company rating

    Key Largo, FL jobs

    To direct, supervise and provide leadership for the Housekeeping and Common Area efforts to achieve the highest levels of Member/Guest satisfaction, quality service and compliance with ORC policies, job standards and procedures while meeting/exceeding financial goals and member/guest expectations. Position is responsible for the short and long term planning and day-to-day operations of the Department. The major areas of responsibility/ management include: Housekeeping and Common Area departments; Develops and manages the department's annual operating budget including capital expenditures to achieve and exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand. Implements strategies and executes activities to drive and continuously improve financial results and guest member/satisfaction. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS:Reports to work on time, neatly groomed in proper uniform, with nametag properly displayed. Able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned authority. Extensive knowledge of Housekeeping and Laundry/Uniform operational procedures. Knowledge of purchasing, inventory controls, supplies and equipment. Knowledge of governmental regulations and safety standards, (OSHA/EPA/ADA). Ability to effectively manage labor and productivity Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such. AVERAGE PERCENT OF TIME: 30% - Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping, common area, and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for Housekeeping & Common Area Departments. Daily meetings and Line-ups with housekeeping leaders and associates. Daily communication within house owners as to any needs in their VR units. Follow up on all guest complaints in reference to Inn room and Vacation Rental unit issues. Works closely with Director of Engineering to be sure facilities are kept up to Ocean Reef Club standards. 40% - Plan, organize and monitor staff activities to ensure compliance with the Quality Job Standards set by Ocean Reef Club, which require continuous visual inspection of guest rooms and public space of guest rooms and public space areas including restaurants, lounges, meeting rooms, VIP, Showrooms, etc. Daily walkthroughs of all Inn buildings, common spaces and VR units on arrival. Work with Owners of VR units to make suggestions with VR Inspector as to renovations needed. 10% - Manage payroll and finances of housekeeping, common area, and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. , in relation to Club financial forecasts and budget. Establish and maintain adequate payroll and supplies for efficient operation of department. 5% - Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly. 5% - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies. 5% - Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information. 5% - Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in coordination of rehab projects. OTHER: Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules as business needs dictate. All associates are required to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of the Club's facilities. Associates who violate Club rules and regulations will be subject to disciplinary action up to and including termination of employment. SUPPORTIVE FUNCTIONS:In addition to performance of the essential functions, the associate in this position may be required to perform the following functions or combination thereof, with the percentage of time performing each function to be solely determined by the Executive Director of Lodging, based upon the particular requirements of the Ocean Reef Club. Reports suspicious persons, activities, or hazardous conditions. Effectively investigates reports and follows up on associate accidents. Provide instruction/guidance for guest and employee safety in emergency situations. Oversee Member/Guest Dry Cleaning Oversee the operation of linen, supply and storage rooms. Oversee the operation for Uniform distribution and controls. Install inventory controls for linens and supplies to be monitored by issuance procedures and purchasing. Document needs of the department to furnish management with budget requests. Manage, monitor and make adjustments in order to comply with energy conservation programs Hires, develops and retains a diverse workforce to deliver excellent products and services. Creates and sustains work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Monitor issuance of keys and maintain inventory. Work daily with Front Office to communicate VIP, Showrooms and Site Visit Establish goals and objectives for all areas of responsibility Monitor lost and found procedures and polices according to set standards. Other supportive duties as may be assigned. SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Familiar with Hotel/Club operations and how all departments interact to achieve the Club's mission statement goal. Experience as an Executive Housekeeper or Director of Housekeeping at similar property of size and stature. Knowledge and understanding of various forms used by the Club. Ability to interact effectively with subordinates, peers, and upper management staff. Ability to interact effectively with Members, Guests and VR unit Owners. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of commercial cleaning parameters regarding common spaces; i. e. carpets, tile, and outdoor surfaces. Knowledge of Ocean Reef Club policies applicable to Housekeeping, especially those relating to safety and security of guest and Club property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to acquire and maintain relationships with associates, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors and all common areas of the Club. Well organized, self-motivated and detail-oriented. Must display creativity, loyalty, dependability and good judgment. Computer skills: Windows, Visual One (preferred), Medallia, Micromain and Birchstreet QUALIFICATION STANDARDS: EDUCATION and/or EXPERIENCE: Must have minimum of Associates Degree in Hospitality or viable acceptable experience. A minimum of five years housekeeping/janitorial supervisory experience in a hospitality-oriented facility such as a hotel, club or resort required. LICENSES or CERTIFICATES: Must have a valid driver's license. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include: Must be able to carry up to 50 pounds and push/pull carts or equipment up to 250 pounds with assistance. Must be able to endure various physical movements throughout the work areas. Must be able to reach above head and shoulder height to perform job duties. Ability to accommodate a flexible work schedule. Must be able to stand for long periods of time exerting well paced mobility for up to 10 hours in lengths or entire shift. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be: Must be able to work well in high pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Noise level in the work environment is usually varied with both indoor/outdoor settings Must be able to work in variable temperature/weather conditions Must be able to work in guest rooms, private homes, service areas and housekeeping office. Must be able to work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals. GROOMING: Must maintain and comply with a neat, clean, and well-groomed appearance as stated in the Ocean Reef Club Associate Handbook. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e. g. emergencies, changes is workload, rush jobs or technological developments) dictate.
    $47k-74k yearly est. 25d ago
  • Director of Housekeeping-One Ocean resort and Spa-Jacksonville, FL

    Sage Hospitality 3.9company rating

    Atlantic Beach, FL jobs

    Why us? Where Every Stay Becomes a Story Worth Retelling. The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces are crafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite guests to slow down and savor the moment. As part of our guest services team, you will help create the very first memories guests have of this new experience. From the moment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling of belonging. If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here. Job Overview The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. Responsibilities Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. Respond to guest requests, concerns and problems to ensure guest satisfaction. Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. Qualifications Education/Formal Training One to two years of post high school education. Experience Experience required by position is from two to three full years of employment in a related position with this company or other organization(s). 3-5 years of experience in housekeeping operations preferred. Previous experience in a full service Director of Housekeeping role preferred. Experience working in a union environment preferred. Knowledge/Skills Requires thorough knowledge of the Housekeeping field. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to compile facts and figures. Ability to analyze report data, prepare reports and initiate correspondence. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Ability to communicate information and hotel services to management and guests. Second language may be required. Ability to communicate with guests. Ability to inspect guest rooms, public areas, and back of house, and review reports. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift. Environment Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift. Benefits Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit ▪ Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance ▪ Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period ▪ Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution ▪ Eligible to enroll in Health, Dependent and Commuter flexible spending accounts ▪ Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage ▪ Eligible to enroll for short-term and long-term disability insurance coverage ▪ Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance ▪ WINFertility guidance for those enrolled in Sage medical plan ▪ Calm Health Application Subscription ▪ Employee assistance program ▪ Paid time off for vacation, sick time, and holidays ▪ Tuition Reimbursement of up to $2,000 per calendar year ▪ Great discounts on Hotels, Restaurants, and much mor
    $43k-78k yearly est. Auto-Apply 3d ago
  • Director of Housekeeping

    Sage Hospitality 3.9company rating

    Denver, CO jobs

    Why us? Hotel Clio is looking for a dynamic Director of Housekeeping to drive exceptional service standards and elevate the overall guest experience. Candidates with Spanish bilingual abilities are strongly encouraged to apply, as these skills help support our diverse team and enhance day-to-day operations. Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek. At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world's best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here! Application open until 12/21/25 or until filled. Job Overview The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments. Responsibilities Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. Respond to guest requests, concerns and problems to ensure guest satisfaction. Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets. Qualifications Education/Formal Training One to two years of post high school education. Experience Experience required by position is from two to three full years of employment in a related position with this company or other organization(s). 3-5 years of experience in housekeeping operations preferred. Previous experience in a full service Director of Housekeeping role preferred. Experience working in a union environment preferred. Knowledge/Skills Requires thorough knowledge of the Housekeeping field. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to compile facts and figures. Ability to analyze report data, prepare reports and initiate correspondence. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Ability to communicate information and hotel services to management and guests. Second language may be required. Ability to communicate with guests. Ability to inspect guest rooms, public areas, and back of house, and review reports. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift. Environment Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee Assistance Program Tuition Reimbursement Great discounts on Marriott + Sage Hotels, Restaurants, and much more. One hot meal per-shift in associate cafetería Discounted covered garage parking available for purchase Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $70,000.00 - USD $75,000.00 /Yr.
    $70k-75k yearly Auto-Apply 21d ago
  • Director of Housekeeping - Graduate by Hilton Charlottesville

    Graduate Hotels 4.1company rating

    Charlottesville, VA jobs

    Schulte Companies is seeking a dynamic, service-oriented Executive Housekeeper to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Schedules room and cleaning assignments to ensure proper coverage Inspects all assigned suites and public areas to ensure furnishings, equipment, linens, etc. are clean and in good repair Performs all housekeeping duties necessary, including making beds, vacuuming and cleaning Verifies and updates status of discrepant rooms throughout the shift Randomly selects assigned rooms to ensure cleanliness. Counsels Housekeepers on discrepancies Notifies GM and/or Chief Engineer of maintenance repairs necessary Hires, coaches and disciplines direct reports Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of High School education, post-high school education preferred Minimum of three (3) years in Housekeeping management position KNOWLEDGE, SKILLS AND ABILITIES Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $59k-107k yearly est. 1d ago
  • Director of Housekeeping

    Davidson Hospitality Group 4.2company rating

    Phoenix, AZ jobs

    Property Description The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene. Overview We are looking for a highly motivated, detail-oriented professional who is passionate about cleanliness and exceptional guest service. Join our team as an Executive Housekeeper to elevate our housekeeping department to new heights of excellence. With your energy, enthusiasm, and commitment to delivering exceptional guest experiences, you will oversee all aspects of housekeeping operations to ensure impeccable cleanliness, efficiency, and guest satisfaction. If you possess strong leadership skills and a proven track record in housekeeping management, apply now and be part of our dedicated team committed to providing unforgettable stays for our guests. Key Responsibilities: Lead and manage the housekeeping team to uphold the highest standards of cleanliness and presentation. Develop and implement housekeeping policies, procedures, and quality standards Monitor and control housekeeping budgets and expenses Conduct regular inspections to guarantee adherence to cleanliness and quality standards. Train, motivate, and mentor the housekeeping team to deliver exceptional service Collaborate with other departments to meet guest expectations and address any issues Maintain inventory of cleaning supplies and equipment Uphold safety and sanitation standards, ensuring a healthy work environment Join our team as an Executive Housekeeper and play a pivotal role in creating a clean and comfortable environment for our guests. Apply now to showcase your leadership skills and be part of a dynamic hospitality environment dedicated to providing unforgettable stays and exceptional guest service. Qualifications Bachelor's degree in Hospitality or related field preferred or equivalent experience 2+ years of housekeeping management experience, preferably in a hotel or resort setting Knowledge of housekeeping and laundry operations Exceptional communication and interpersonal skills; bilingual in English/Spanish preferred Strong leadership and team management skills Ability to work well under pressure and handle multiple tasks simultaneously Proficient in Microsoft Office Suite and hotel management software Knowledge of inventories, scheduling, and productivity. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $49k-84k yearly est. Auto-Apply 47d ago
  • Director, Housekeeping

    Carnival Corporation 4.3company rating

    Miami, FL jobs

    The Director of Housekeeping & Laundry Operations serves as the strategic leader overseeing all housekeeping and laundry functions across the fleet, ensuring the highest standards of cleanliness, service excellence, and guest satisfaction. This role drives operational performance by setting the vision, establishing brand-aligned standards, and implementing best-in-class processes that elevate the guest experience and protect the company's reputation. In addition to overseeing daily operations, this leader is responsible for large-scale initiatives including newbuild integration, refurbishment projects, dry dock planning, vendor partnerships, and budget management. The Director plays a pivotal role in shaping the department's long-term strategy, fostering a culture of accountability and professional development, and ensuring compliance with all health, safety, and environmental standards. Through cross-functional collaboration with Brand Experience, Product Development, Public Health, HR, and other key stakeholders, the Director ensures consistency and operational excellence across all vessels. By combining strategic oversight with hands-on leadership, this role not only enhances service delivery but also develops the next generation of shipboard leaders while contributing to the overall success of the brand. Essential Functions: Talent Strategy & Organizational Alignment: Partner with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee all personnel decisions including promotions, pay changes, and departmental moves via the Crew Personnel System (CPS). Lead initiatives to build leadership capability and foster a high-performance culture across the fleet. Team Development: Lead, coach, and inspire a diverse team of shipboard leaders. Drive talent development, succession planning, and performance management in partnership with HR. Foster a culture of accountability, service excellence, and professional growth. Project & Resource Management: Spearhead planning and execution of dry dock activities, newbuild integration, and refurbishment projects. Oversee product sourcing, vendor negotiations, and logistics to ensure timely delivery and operational readiness. Manage departmental CAPEX and R&M budgets with a focus on cost efficiency and value creation. Annual Planning for Floor Care & Upholstery: Partner with the Senior Manager, Housekeeping to develop and execute an annual plan for floor care and upholstery maintenance. Ensure ship-specific requirements are met, activities are aligned with brand aesthetics, and execution supports guest satisfaction without disrupting service. Compliance & Safety Leadership: Ensure all housekeeping operations comply with HESS protocols and corporate policies. Lead risk assessments, promote safety culture, and ensure teams are trained and equipped to maintain a safe and healthy environment. Cross-Functional Collaboration: Serve as a key liaison between Housekeeping and internal stakeholders including Brand Experience, Product Development, Public Health, and Newbuild teams. Ensure operational needs are represented and integrated into broader company initiatives and destination planning. Performance Monitoring & Innovation: Analyze operational data, guest feedback, and financial metrics to identify trends and opportunities. Lead initiatives to enhance service delivery, streamline processes, and introduce innovative solutions that elevate the guest experience. Qualifications: 8 years of leadership experience in housekeeping operations, preferably in cruise or hospitality industries. Knowledge, Skills and Abilities: Scope: Manage Shipboard personnel & activities/processes. Collaborate with both Shoreside and Shipboard. Problem solving: Leads the development and execution of operational strategies that directly influence the guest experience and brand presentation across the fleet. Makes high-level decisions that shape the visual and functional standards of staterooms, public spaces, and crew areas. Ensures shipboard teams are equipped with the tools, resources, and guidance needed to deliver excellence while maintaining financial discipline. Anticipates challenges, evaluates risks, and implements proactive solutions that balance operational efficiency, compliance, and service quality. Impact: Develops and leads the execution of strategic departmental plans and initiatives that directly influence fleet-wide housekeeping and laundry operations. Serves as the senior departmental representative in dry dock planning and execution meetings, ensuring operational priorities are fully integrated and aligned with brand standards. Oversees the evaluation and implementation of new or alternative product sourcing strategies, driving innovation and cost efficiency. Plays a key role in shaping departmental guidelines and standards, while actively mentoring and developing the next generation of leaders to ensure long-term organizational capability and continuity. Leadership: Manages 7 direct reports and oversees shipboard housekeeping teams. Influences cross-functional decisions and contributes to enterprise-wide initiatives. Physical Demands: Requires regular movement throughout company facilities. Travel: 25-50% shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement On-site Fitness center at our Miami campus #LI-Hybrid #CCL #LI-TM1
    $45k-70k yearly est. Auto-Apply 60d+ ago
  • Director of Housekeeping

    Noble House Hotels and Resorts 4.4company rating

    Georgia jobs

    The JOB: The Director of Housekeeping is responsible for overseeing all aspects of the housekeeping and laundry departments to ensure the highest levels of cleanliness, safety, and guest satisfaction throughout the resort. This role requires a proactive leader who is hands-on, detail-oriented, and committed to maintaining brand standards while fostering a positive and productive team culture. Responsibilities include: * Lead, train, and manage all housekeeping and laundry team members to ensure optimal performance and adherence to resort and Noble House standards. * Maintain cleanliness and appearance of all guest rooms, public spaces, back-of-house areas, and offices. * Develop, implement, and enforce Standard Operating Procedures (SOPs) for housekeeping operations, safety, and chemical handling. * Prepare and manage departmental budgets, payroll forecasts, and operating expenses; ensure cost-effective use of labor and supplies. * Conduct daily inspections of guest rooms and public areas to ensure quality assurance and compliance with brand expectations. * Collaborate with Engineering, Front Office, and Food & Beverage teams to coordinate daily operations, special events, VIP arrivals, and maintenance projects. * Oversee linen and terry inventory control, vendor relationships, and ordering of supplies and uniforms. * Maintain strong guest relations by addressing feedback promptly and professionally, ensuring service recovery standards are upheld. * Develop department training programs including orientation, safety training, and leadership development. * Manage scheduling, payroll approval, and performance evaluations for all housekeeping staff. * Ensure all health, safety, and environmental standards are followed in accordance with state and federal regulations. * Partner with HR to promote employee engagement, recognition, and retention initiatives. The OFFER: In return, you are rewarded with a competitive compensation package including: * Competitive salary with Bonus Plan * Health insurance (medical, dental, vision) * 401k plan with employer matching * Paid Time Off and Holidays * Complimentary meals * Free Jekyll Island Annual Parking Pass * Discounted Food & Hotel Discounts at Noble House Hotels & Resorts nationwide * Career growth opportunities Our CULTURE: The passion of our people is our greatest asset. We are a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts across the country. We provide our guests and members with exceptional service and memorable experiences. We look for team members who share our core values of Caring, Integrity and Respect. Unique Hotels attract Unique People. If you are about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you will become a member of our Jekyll Island Club Family. Experience the history and grandeur of the Jekyll Island Club Resort and the Jekyll Ocean Club, proudly part of the Noble House Hotels & Resorts collection. Truly an icon with so many stories to tell. Along with accommodations at the two resorts, and the Cottages, there are 5 Food & Beverage outlets, extensive indoor and outdoor event venues, and comprehensive recreational activities at the resort and on the island. Requirements * Minimum 5 years of progressive housekeeping management experience in a full-service hotel or resort; luxury experience preferred. * Proven leadership and team-building skills with the ability to motivate and develop large, diverse teams. * Strong understanding of OSHA standards, chemical safety, and housekeeping best practices. * Excellent organizational and communication skills; ability to multitask in a fast-paced environment. * Proficiency in Microsoft Office, property management systems (e.g., Opera, HotSOS), and inventory systems. * Flexible schedule required, including weekends and holidays as business demands.
    $42k-67k yearly est. 5d ago
  • Director of Housekeeping

    The Kahala Hotel 3.8company rating

    Urban Honolulu, HI jobs

    Job Information: Director of Housekeeping Job Share Email Opening Apply Now Title Director of Housekeeping Description Pay Range: ( $7,250.00 - $8,166.66/ Monthly Compensation) Position Requirements: Job Summary: Supervises all housekeeping operations to ensure that the highest standards of cleanliness are met for guestrooms and public areas. Position Requirements Essential Functions: * Motivates, trains, supervises, evaluates, and disciplines all Housekeeping and Laundry employees. * Trains, motivates, evaluates, disciplines, assists, and guides the Housekeeping Management Team. * Responsible for all Housekeeping Financial operations of the department, labor control and overall P&L. * Inspects all public areas and guestrooms to ensure highest standards are met * Plans daily, weekly, monthly, and quarterly assignments and projects for all room attendants, utility, public area, laundry linen room attendants and the seamstress * Performs administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests, monthly consumption reports, and checkbook analysis * Monitors progress and ensures completion of deep cleaning program and assigns tasks to housekeeping personnel and engineering accordingly * Schedules walk-through and follow ups with outside contracts, window cleaners, night cleaners and pet control * Researches and obtains necessary quotes for housekeeping supplies and expenses Additional Duties and Responsibilities: * Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department. * Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations. * Responds to guest questions. Provide guest assistance, direction and information as requested when working in public areas. * Perform line employee job functions in emergency situations. * Performs a variety of other duties as assigned. Education/Training Requirements: * High School Diploma or General Education Diploma required. * College degree in hospitality management or similar field preferred. Experience/Skill Requirements: * Two (2) years Housekeeping Management required. * Minimum three (3) years supervisory experience in a Union Hotel in all areas of Housekeeping preferred. * Minimum three (3) years Housekeeping supervisory experience in a luxury Resort preferred. Licenses/Certifications: * Certification of tuberculosis clearance required. * CPR and Standard First Aid Certification preferred. * Certified Executive Housekeeper designation preferred * Ability to complete HAZCOM/MSDS Training. * Ability to complete Blood Borne Pathogen Training required. Mental Capacity & Organizational Skill Requirements: * Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience. * Ability to use sound judgment. * Ability to comprehend and follow oral and written instructions and procedures. * Ability to prioritize work. Communication Requirements: * Ability to communicate effectively in English both verbally and in writing. * Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Physical Requirements (Based on an 8-hour work day)_: Stand / Walk: __5__ hours a day Sit: __3__ hours a day Drive: ____ hours a day __________________________________________________________________________ Lift/carry: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday) 0-20 lbs. ? Not at all ? Occasionally X Frequently 21-50 lbs. ? Not at all ? Occasionally X Frequently 51-100 lbs. X Not at all ? Occasionally ? Frequently ___________________________________________________________________________ Employee is required to: Bend: ? Not at all ? Occasionally X Frequently Squat: ? Not at all ? Occasionally X Frequently Kneel: ? Not at all ? Occasionally X Frequently Climb: ? Not at all ? Occasionally X Frequently Reach above shoulders ? Not at all ? Occasionally X Frequently Perform Repetitive Hand Motions: ? Not at all ? Occasionally X Frequently Other Physical Requirements: * Ability to move throughout the work area while performing the essential job functions. * Ability to move, pull or push goods on a cart or hand truck weighing up to 100 lbs. * Ability to grasp, lift, carry and or otherwise transport up to 40 lbs. * Ability to reach and grasp overhead, bend, stoop and squat. * Ability to sit, stand and walk for extended periods of time. Environmental Exposure: Indoors: ? Not at all ? Occasionally X Frequently Outdoors: ? Not at all ? Occasionally X Frequently Other Requirements: * Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook. * Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy. * Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards. ADDITIONAL INFORMATION: This in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Full-Time/Part-Time Full-Time Shift Various Shifts Position Director of Housekeeping Number of Openings 1 Exempt/Non-Exempt Exempt Req Number HOU-25-00007 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.
    $32k-37k yearly est. 4d ago
  • Director of Housekeeping

    The Kahala Hotel & Resort 3.8company rating

    Urban Honolulu, HI jobs

    Pay Range: ( $7,250.00 - $8,166.66/ Monthly Compensation) Job Summary: Supervises all housekeeping operations to ensure that the highest standards of cleanliness are met for guestrooms and public areas.
    $32k-37k yearly est. 3d ago
  • Director of Housekeeping

    Davidson Hospitality Group 4.2company rating

    Sunny Isles Beach, FL jobs

    Property Description The Sunny Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the The Sunny Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at The Sunny Hotel in Sunny Isles Beach, FL! Overview Are you a meticulous and detail-oriented hospitality professional with a passion for creating exceptional guest experiences? Look no further! Join us as the Director of Housekeeping and lead our dedicated team in maintaining impeccable cleanliness and comfort. Bring your high energy, enthusiasm, and commitment to excellence, and be instrumental in ensuring a pristine and welcoming environment for our valued guests. If you thrive in a fast-paced, dynamic setting and have a proven track record in housekeeping management, we want you on our team! Key Responsibilities: Develop and implement strategic plans for housekeeping operations Oversee and manage all aspects of the housekeeping department Ensure adherence to cleanliness and quality standards Train, mentor, and inspire a team of housekeeping professionals Implement and maintain efficient operational processes Collaborate with other departments to meet guest needs and expectations Manage budgets, inventory, and procurement of housekeeping supplies Monitor and evaluate department performance and implement improvements Don't miss out on this incredible opportunity to lead a top-notch housekeeping team and ensure exceptional guest experiences. Apply now and let your passion for hospitality, cleanliness, and attention to detail shine as the Director of Housekeeping. Join our team and be part of a journey filled with success, growth, and memorable experiences! Qualifications Bachelor's degree in Hospitality Management or related field or equivalent experience Proven experience in housekeeping management, preferably in a luxury hotel or resort Strong leadership and team management skills Excellent communication and interpersonal abilities Attention to detail and a commitment to maintaining high standards Knowledge of cleaning techniques, safety protocols, and industry trends Proficiency in housekeeping software and technology Flexibility to work irregular hours and weekends as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $41k-77k yearly est. Auto-Apply 17d ago
  • Taskforce Director of Housekeeping

    Davidson Hospitality Group 4.2company rating

    Sunny Isles Beach, FL jobs

    Property Description The Sunny Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the The Sunny Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at The Sunny Hotel in Sunny Isles Beach, FL! Overview Are you a meticulous and detail-oriented hospitality professional with a passion for creating exceptional guest experiences? Look no further! Join us as the Director of Housekeeping and lead our dedicated team in maintaining impeccable cleanliness and comfort. Bring your high energy, enthusiasm, and commitment to excellence, and be instrumental in ensuring a pristine and welcoming environment for our valued guests. If you thrive in a fast-paced, dynamic setting and have a proven track record in housekeeping management, we want you on our team! Key Responsibilities: Develop and implement strategic plans for housekeeping operations Oversee and manage all aspects of the housekeeping department Ensure adherence to cleanliness and quality standards Train, mentor, and inspire a team of housekeeping professionals Implement and maintain efficient operational processes Collaborate with other departments to meet guest needs and expectations Manage budgets, inventory, and procurement of housekeeping supplies Monitor and evaluate department performance and implement improvements Don't miss out on this incredible opportunity to lead a top-notch housekeeping team and ensure exceptional guest experiences. Apply now and let your passion for hospitality, cleanliness, and attention to detail shine as the Director of Housekeeping. Join our team and be part of a journey filled with success, growth, and memorable experiences! Qualifications Bachelor's degree in Hospitality Management or related field or equivalent experience Proven experience in housekeeping management, preferably in a luxury hotel or resort Strong leadership and team management skills Excellent communication and interpersonal abilities Attention to detail and a commitment to maintaining high standards Knowledge of cleaning techniques, safety protocols, and industry trends Proficiency in housekeeping software and technology Flexibility to work irregular hours and weekends as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $41k-77k yearly est. Auto-Apply 17d ago

Learn more about Highgate Hotels jobs

View all jobs