Rooms Director jobs at Highgate Hotels - 365 jobs

Crescent Hotels & Resorts is searching for an experienced Hotel Manager to lead the VEN Embassy Row Hotel, a Marriott Tribute Portfolio property situated at Dupont Circle in Washington, DC. The hotel is renowned for its vibrant neighborhood, beautiful parks, historic architecture, and diverse community. At Crescent Hotels & Resorts, we value authenticity and celebrate individuality. We offer health & wellness programs, top‑class learning & development, travel discounts, and a supportive workplace where you can shine bright. Benefits Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members Responsibilities Directly responsible for overseeing all departments and resort operation. Active participation in the Central Florida Hotel/Lodging Association. Represent the General Manager in his or her absence. Encourage the Executive Committee to deal in depth with the resort's challenges and opportunities. Effectively lead the Executive Committee utilizing a participative style - using effective communication, timely coordination, problem solving and follow‑up. Maintain a high level of loyalty to the resort and the company. Regularly communicate, counsel, and assist in problem solving with each manager. Through personal leadership and example establish a friendly, courteous, service‑oriented approach to guests that is exhibited by all hotel departments. Attend forecast, yield meetings and conduct weekly meetings with each EC member. Approve all purchase orders. Attend A/R meetings. Ensure budget goals are met and/or exceeded. Ensure all paperwork needed for daily assessment of monies spent daily is correct and given in a timely fashion to Accounting. Ensure the preparation and follow up of all service measurements. Participate in Safety Committee meetings. Proven management abilities in effectively. Planning short and long‑range goals. Forecasting. Total resort profit and loss analysis. Ability to identify trends and needs areas. Ability to display professionalism in handling sensitive or confidential matters. Proven record of commitment and professional in meeting the challenges and pressures of a 24/7/365 operation. Professional image as perceived by subordinates, peers, superiors, guests and community. Possess business maturity and be profit‑oriented. Problem‑solver. Self‑starter. Stronger leadership skills. Functions well under pressure. Effective verbal and written communications skills. Consistent performer/achiever. Ability to work on multiple projects at the same time. Ability to stand work for long periods of time. Education and/Or Experience Minimum 5 years' hotel experience directing a team at a full‑service hotel. Marriott brand experience highly desired. Union experience highly desired. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts #J-18808-Ljbffr

A hospitality company is seeking a Director of Sales for their Redondo Beach Hotel. This role involves overseeing revenue generation through corporate business, group, and catering sales, while leading the sales team. The ideal candidate will have at least two years of hotel sales experience and demonstrate strong leadership, salesmanship, and customer relations skills. Benefits include medical insurance and a team member travel program. The salary range is $118,000 to $125,000 per year. #J-18808-Ljbffr

A luxury hotel chain in Honolulu seeks a Director of Sales for Asia to develop sales strategies targeting key markets including Japan and China. The role focuses on driving revenue through partnerships and campaigns, maintaining strong business relationships, and providing leadership to the sales team. Successful candidates should have fluency in Japanese along with significant experience in hotel sales. This position offers a dynamic environment with opportunities for collaboration and professional growth. #J-18808-Ljbffr

A luxury hotel chain is seeking a Director of Sales in Honolulu to develop strategic sales initiatives and foster relationships with key accounts. This role requires over 5 years of experience in hotel sales, strong leadership capabilities, and excellent communication skills. The Director will analyze market trends, set sales strategies, and provide mentorship to the sales team while maintaining high standards of performance. Compensation includes competitive salary and comprehensive benefits. #J-18808-Ljbffr

A leading global hospitality company is seeking a Hotel Manager for their Waldorf Astoria Beverly Hills. You will oversee operations, ensuring guest satisfaction and team engagement, while upholding luxury standards. The ideal candidate has extensive experience in luxury environments, particularly in leadership roles at high-revenue properties. This position offers a competitive salary range of $210,000 - $230,000 annually along with robust benefits. #J-18808-Ljbffr

A leading expedition travel company is seeking a Hotel Manager to oversee staff and functions within hotel departments on board their vessels in Seattle. This role includes responsibilities in guest relations, administrative duties, and safety protocols, while ensuring high-quality standards are met. Ideal candidates have experience managing hotel operations on a passenger vessel and hold necessary safety certifications. Competitive compensation between $361 - $387 daily plus benefits is offered. #J-18808-Ljbffr

WHO WE ARE Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the Exhilaration of Discovery. ABOUT THE ROLE The Hotel Manager is responsible for overseeing all staff and functions within the Hotel, Galley, and Bar departments which include guest cabins, laundry, dining room service, bar, lounge and the galley. Also includes some shore-side guest activities such as beach barbeques. This position works 12 hours per day, approximately 8 weeks on, 4 weeks off rotational schedule. RESPONSIBILITIES Supervisory Directly supervisesóra employees in the following positions: Sr. Steward, Stewards, Bartender and Head Chef. Monitors and conducts performance evaluations throughout the year, conducts performance reviews of contract stewards each rotation, and performs annual written performance evaluations Permissions. Trains Senior Stewards, Stewards and Bartenders in all aspects of their job performance. Oversees training of Head Chefs. Occasionally may train other Hotel Managers. Responsible for maintaining CDC standards and coordinating efforts with Head Chef and other department heads onboard. Administration Oversees the departmental budget; plans the budget and approves expenditures within established guidelines. Ensures all hotel departments have necessary supplies on a timely basis, monitors stock on hand, manages all inventories for the hotel department, including Global Market. Ensures accuracy and timely completion of crew and guest accounts from the bar, Global Market, and dining room prior to completion of the voyage, including Hotel Manager Voyage Report. Ensures that the menu, quality of food served, guest service, and cabin cleaning are in keeping with Company standards. Guest/Public Relations Participates in various onboard social functions (Captains Welcome Aboard and Farewell Nights) as well as participates in guest activities such as recaps, dining with guests, Global Market, barbeques, etc. Safety & Security A member kato the medical team. Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies. Participates in shoreside training as required by the company. Familiar with the ISM codes and requirements. Maintains familiarity with all duties under the company Safety Management System and Emergency Station Billet duties. Additional Duties Must possess the ability to effectively present information in one‑on‑one and small‑group situations and to effectively respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. DESIRED SKILLS AND QUALIFICATIONS Minimum of 1 year experience as a Hotel Manager on a passenger vessel. Crisis management skills; ability to act quickly with confidence exercising sound judgement. Possess professional demeanor; ability to use appropriate levels of tact and courtesy. Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines. Experience with Lotus or Excel, and Word, in Windows environment. Can effectively present information in one‑on‑one and small‑group situations and respond to questions from managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. LICENSING / CERTIFICATES STCW Basic Safety Training required. STCW Crowd Management required. STCW Crisis Management & Human Behavior required. STCW Maritime Security Awareness required. Current First Aid/CPR/A risusinit required. Alcohol Server Training (OLCC) required. USCG Medical Certificate required. TWIC required. Vessel Sanitation Public Health (CDC) preferred. COMPENSATION $361 - $387 a day. Target salary range listed is based on experience/vessel and reflects the total daily compensation. Breakdown of the total compensation range: $361 - $387 base daily rate + 10% vacation pay. Annual bonus opportunity target: 10%. EMPLOYMENT REQUIREMENTS In compliance with U.S. Coast Guard Regulations, 46 CFR Parts 4, 5, and 16, required drug tests: post‑offer prior toagod start date, random, reasonable cause, and serious marine incident per U.S. Federal guidelines. Pre‑offered background check; employment contingent upon results of this screening. Post‑offered physical examination; employment dependent on fit for sea duty. Continued employment is dependent on consent to and passing these tests. Lindblad Expeditions recommends all new hires be up to date with vaccines prior to the first day of employment and receiving yearly boosters when eligible, including those that protect against COVID‑19. All crew must comply with all Crawler country‑specific vaccination requirements. BENEFITS Vacation Pay (10% of the daily rate for each day worked) Health insurance including Medical, Dental, Vision 401(k) plan with employer match Room and board when scheduled Travel Expenses Paid Travel benefits for employees and their family Uniforms Provided Training Opportunities COMMUNICATION SKILLS Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate-both in writing and orally-with a professional demeanor. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The physical demands per position are described in the Job Analysis sheet and are available to all applicants upon request. COMPENSATION STATEMENT Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region, town or cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay. EQUAL OPPORTUNITY EMPLOYER STATEMENT At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels Department they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. #J-18808-Ljbffr

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.

To direct, supervise and provide leadership for the Housekeeping and Common Area efforts to achieve the highest levels of Member/Guest satisfaction, quality service and compliance with ORC policies, job standards and procedures while meeting/exceeding financial goals and member/guest expectations. Position is responsible for the short and long term planning and day-to-day operations of the Department. The major areas of responsibility/ management include: Housekeeping and Common Area departments; Develops and manages the department's annual operating budget including capital expenditures to achieve and exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand. Implements strategies and executes activities to drive and continuously improve financial results and guest member/satisfaction. ESSENTIAL FUNCTIONS: Reports to work on time, neatly groomed in proper uniform, with nametag properly displayed. Able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned authority. Extensive knowledge of Housekeeping and Laundry/Uniform operational procedures. Knowledge of purchasing, inventory controls, supplies and equipment. Knowledge of governmental regulations and safety standards, (OSHA/EPA/ADA). Ability to effectively manage labor and productivity Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such. Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping, common area, and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for Housekeeping & Common Area Departments. Daily meetings and Line-ups with housekeeping leaders and associates. Daily communication within house owners as to any needs in their VR units. Follow up on all guest complaints in reference to Inn room and Vacation Rental unit issues. Works closely with Director of Engineering to be sure facilities are kept up to Ocean Reef Club standards. Plan, organize and monitor staff activities to ensure compliance with the Quality Job Standards set by Ocean Reef Club, which require continuous visual inspection of guest rooms and public space of guest rooms and public space areas including restaurants, lounges, meeting rooms, VIP, Showrooms, etc. Daily walkthroughs of all Inn buildings, common spaces and VR units on arrival. Work with Owners of VR units to make suggestions with VR Inspector as to renovations needed. Manage payroll and finances of housekeeping, common area, and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc., in relation to Club financial forecasts and budget. Establish and maintain adequate payroll and supplies for efficient operation of department. Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies. Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information. Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in coordination of rehab projects. OTHER: Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules as business needs dictate. All associates are required to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of the Club's facilities. Associates who violate Club rules and regulations will be subject to disciplinary action up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, the associate in this position may be required to perform the following functions or combination thereof, with the percentage of time performing each function to be solely determined by the Executive Director of Lodging, based upon the particular requirements of the Ocean Reef Club. Reports suspicious persons, activities, or hazardous conditions. Effectively investigates reports and follows up on associate accidents. Provide instruction/guidance for guest and employee safety in emergency situations. Oversee Member/Guest Dry Cleaning Oversee the operation of linen, supply and storage rooms. Oversee the operation for Uniform distribution and controls. Install inventory controls for linens and supplies to be monitored by issuance procedures and purchasing. Document needs of the department to furnish management with budget requests. Manage, monitor and make adjustments in order to comply with energy conservation programs Hires, develops and retains a diverse workforce to deliver excellent products and services. Creates and sustains work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Monitor issuance of keys and maintain inventory. Work daily with Front Office to communicate VIP, Showrooms and Site Visit Establish goals and objectives for all areas of responsibility Monitor lost and found procedures and polices according to set standards. Other supportive duties as may be assigned. SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Familiar with Hotel/Club operations and how all departments interact to achieve the Club's mission statement goal. Experience as an Executive Housekeeper or Director of Housekeeping at similar property of size and stature. Knowledge and understanding of various forms used by the Club. Ability to interact effectively with subordinates, peers, and upper management staff. Ability to interact effectively with Members, Guests and VR unit Owners. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of commercial cleaning parameters regarding common spaces; i.e. carpets, tile, and outdoor surfaces. Knowledge of Ocean Reef Club policies applicable to Housekeeping, especially those relating to safety and security of guest and Club property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to acquire and maintain relationships with associates, vendors, contractors. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors and all common areas of the Club. Well organized, self-motivated and detail-oriented. Must display creativity, loyalty, dependability and good judgment. Computer skills: Windows, Visual One (preferred), Medallia, Micromain and Birchstreet EDUCATION and/or EXPERIENCE: Must have minimum of Associates Degree in Hospitality or viable acceptable experience. A minimum of five years housekeeping/janitorial supervisory experience in a hospitality-oriented facility such as a hotel, club or resort required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include: Must be able to carry up to 50 pounds and push/pull carts or equipment up to 250 pounds with assistance. Must be able to endure various physical movements throughout the work areas. Must be able to reach above head and shoulder height to perform job duties. Must be able to stand for long periods of time exerting well paced mobility for up to 10 hours in lengths or entire shift. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be: Must be able to work well in high pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Noise level in the work environment is usually varied with both indoor/outdoor settings Must be able to work in variable temperature/weather conditions Must be able to work in guest rooms, private homes, service areas and housekeeping office. Must be able to work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes is workload, rush jobs or technological developments) dictate.

Role Description This is a full-time, on-site role for a Hotel General Manager based at the Hampton Inn Valdosta/Lake Park Area in Lake Park, GA. The General Manager will oversee daily operations, ensuring smooth functioning across all departments. Key responsibilities include managing hotel staff, delivering excellent customer service, developing and maintaining budgets, and monitoring financial performance. Additionally, the General Manager will ensure compliance with hotel standards and assist with food and beverage operations to enhance guest satisfaction and profitability. Qualifications Proven expertise in General Management and Business Management, with the ability to oversee and coordinate hotel operations effectively Strong Customer Service skills to ensure guest satisfaction and manage feedback effectively Experience in Budgeting and financial planning to ensure profitability and efficient resource allocation. Maintaining the Hilton Brand Standards and highest level of scores. Ability to work collaboratively with a team and make data-driven decisions Previous experience in the hospitality industry is highly preferred. Degree in Hospitality Management, Business Administration, or related field is desirable. Willingness to work weekends, holidays and up to 6 days a week based on the needs of the hotel.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for the direction of the entire hotel process including, but not limited to, Reservations, Hotel Front Desk, Guest Services, and Concierge Level. Implements and follows through with new policies and procedures creating business yield for the hotel. Plans and reviews all details of the hotel. Determines hotel occupancy and pricing strategies to achieve the highest level of customer satisfaction. Makes sure hotel is operating at maximum efficiency and customer satisfaction. Establishes hotel financial plans including departmental operating plans and capital plans, establishing strategies to achieve financial goals, participating in marketing decisions regarding the hotel and implementing those strategies. Works with multiple departments and properties sharing a common goal to gain customers and ensures their loyalty to the company. Develop strategies to improve upon the hotel guests' satisfaction in order to produce revenue. Other duties as assigned by management. Qualifications College degree or equivalent experience in hotel or food & beverage. 10 years experience in either hotel or food & beverage operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Join the Kalahari Experience At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities-treating people like family and creating spaces where everyone feels valued. Now Hiring: Director of Housekeeping In this role, you'll be responsible for ensuring optimum operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean, sanitized, and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. As a leader, you'll bring our Promise to life-supporting associates, inspiring teamwork, and delivering unforgettable guest experiences. Onboarding for this role will likely begin in Quarter 2 or Quarter 3. What You'll Do: Direct all housekeeping activities for the resort, including but not limited to room housekeeping (condos and resort), common areas, laundry, lost and found, turndown service, and housemen. Provide training for and maintain safety and security standards for equipment, supplies, associates, and work areas. Ensure the quality of service for the resort rooms, public areas, and offices, including any outlets leased or rented to third parties, as applicable. Assigning housekeeping workloads for optimum service. What We're Looking For: Housekeeping experience with properties (Hotels and Resorts) more than 500 rooms is preferred. Having a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort are helpful. Must be able to work with and understand financial information and data, and basic arithmetic functions and statistical analysis. Prior experience with inventory control relates to equipment, supplies, linen, and other FF&E (furniture, fixtures, and expenditures). Preferred Requirements Bilingual, in Spanish and English. Experience with a property of 500 rooms or more. Formal training or hands-on education in hotel management and operations. Why Kalahari? Career growth with promotion from within Comprehensive benefits (401k, health, vision, dental) Discounts, perks, and education assistance Be part of something extraordinary. Apply today and help us Lead with Love. Kalahari Resorts & Conventions is an Equal Opportunity Employer.

This position is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping. They are responsible for managing all aspects of the housekeeping department, ensuring overall product quality, safety and financial responsibility. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail. Responsibilities Manages and coordinates the daily duties of the housekeeping department. Performs ongoing quality inspections of units and takes corrective action as needed to address quality deficiencies. Assists Housekeeping Manager in inspecting VIP units prior to arrivals. Develops and implements controls for expense management. Develops annual housekeeping budget, ensuring compliance and profitability. Designs and implements all Housekeeping training programs. Reviews guest feedback and communicates information to team to ensure continual guest satisfaction. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous hospitality experience providing exceptional guest experience required. Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing. Bilingual candidates are strongly encouraged to apply. People Person. Being a great team leader means you love working with people and solving problems. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Director of Housekeeping - The Hollywood Roosevelt The Hollywood Roosevelt is looking for a Director of Housekeeping who will lead and oversee all housekeeping operations. To ensure the highest standards of cleanliness, organization, and presentation throughout the hotel. What You'll Do This role oversees staffing, training, scheduling, inspections, inventory control, and budgeting while developing and implementing efficient housekeeping systems and procedures. The Director will collaborate with cross-functional teams, address guest concerns promptly, and maintain accurate operational reporting. Additionally, this position ensures full compliance with all applicable federal, state, and local laws, regulations, ordinances, and company policies, while fostering a positive, accountable, and guest-focused work environment. What You Bring You bring proven leadership experience in housekeeping or hospitality operations, with the ability to motivate, coach, and develop high -performing teams. You possess strong organizational, decision-making, and communication skills, along with advanced knowledge of housekeeping procedures, room management systems, and operational best practices. You are adaptable in a fast-paced environment, budget-conscious, detail-oriented, and committed to delivering exceptional guest experiences. You demonstrate sound judgement, accountability, and a strong understanding of compliance with all regulations and local laws. Why The Hollywood Roosevelt The Hollywood Roosevelt is an iconic landmark where history, hospitality, and innovation come together. As part of our team, you'll contribute to a legacy that has defined Hollywood for nearly a century while helping shape its future. If you're a motivated hospitality leader who takes pride in operational excellence and creating memorable guest experiences, apply today and join our team.

To direct, supervise and provide leadership for the Housekeeping and Common Area efforts to achieve the highest levels of Member/Guest satisfaction, quality service and compliance with ORC policies, job standards and procedures while meeting/exceeding financial goals and member/guest expectations. Position is responsible for the short and long term planning and day-to-day operations of the Department. The major areas of responsibility/ management include: Housekeeping and Common Area departments; Develops and manages the department's annual operating budget including capital expenditures to achieve and exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand. Implements strategies and executes activities to drive and continuously improve financial results and guest member/satisfaction. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS:Reports to work on time, neatly groomed in proper uniform, with nametag properly displayed. Able to speak, and write grammatically correct English, assume responsibility without direct supervision, exercise initiative and judgment and make good decisions within the scope of assigned authority. Extensive knowledge of Housekeeping and Laundry/Uniform operational procedures. Knowledge of purchasing, inventory controls, supplies and equipment. Knowledge of governmental regulations and safety standards, (OSHA/EPA/ADA). Ability to effectively manage labor and productivity Commitment to the highest levels of hospitality, staff development and member/guest relations, satisfaction and achievement of such. AVERAGE PERCENT OF TIME: 30% - Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing housekeeping, common area, and laundry staff in details of work. Provide staffing, training, counseling, and performance reviews for Housekeeping & Common Area Departments. Daily meetings and Line-ups with housekeeping leaders and associates. Daily communication within house owners as to any needs in their VR units. Follow up on all guest complaints in reference to Inn room and Vacation Rental unit issues. Works closely with Director of Engineering to be sure facilities are kept up to Ocean Reef Club standards. 40% - Plan, organize and monitor staff activities to ensure compliance with the Quality Job Standards set by Ocean Reef Club, which require continuous visual inspection of guest rooms and public space of guest rooms and public space areas including restaurants, lounges, meeting rooms, VIP, Showrooms, etc. Daily walkthroughs of all Inn buildings, common spaces and VR units on arrival. Work with Owners of VR units to make suggestions with VR Inspector as to renovations needed. 10% - Manage payroll and finances of housekeeping, common area, and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. , in relation to Club financial forecasts and budget. Establish and maintain adequate payroll and supplies for efficient operation of department. 5% - Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly. 5% - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies. 5% - Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information. 5% - Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in coordination of rehab projects. OTHER: Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules as business needs dictate. All associates are required to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of the Club's facilities. Associates who violate Club rules and regulations will be subject to disciplinary action up to and including termination of employment. SUPPORTIVE FUNCTIONS:In addition to performance of the essential functions, the associate in this position may be required to perform the following functions or combination thereof, with the percentage of time performing each function to be solely determined by the Executive Director of Lodging, based upon the particular requirements of the Ocean Reef Club. Reports suspicious persons, activities, or hazardous conditions. Effectively investigates reports and follows up on associate accidents. Provide instruction/guidance for guest and employee safety in emergency situations. Oversee Member/Guest Dry Cleaning Oversee the operation of linen, supply and storage rooms. Oversee the operation for Uniform distribution and controls. Install inventory controls for linens and supplies to be monitored by issuance procedures and purchasing. Document needs of the department to furnish management with budget requests. Manage, monitor and make adjustments in order to comply with energy conservation programs Hires, develops and retains a diverse workforce to deliver excellent products and services. Creates and sustains work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success. Monitor issuance of keys and maintain inventory. Work daily with Front Office to communicate VIP, Showrooms and Site Visit Establish goals and objectives for all areas of responsibility Monitor lost and found procedures and polices according to set standards. Other supportive duties as may be assigned. SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Familiar with Hotel/Club operations and how all departments interact to achieve the Club's mission statement goal. Experience as an Executive Housekeeper or Director of Housekeeping at similar property of size and stature. Knowledge and understanding of various forms used by the Club. Ability to interact effectively with subordinates, peers, and upper management staff. Ability to interact effectively with Members, Guests and VR unit Owners. Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Knowledge of commercial cleaning parameters regarding common spaces; i. e. carpets, tile, and outdoor surfaces. Knowledge of Ocean Reef Club policies applicable to Housekeeping, especially those relating to safety and security of guest and Club property. Basic mathematical skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to acquire and maintain relationships with associates, vendors, contractors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors and all common areas of the Club. Well organized, self-motivated and detail-oriented. Must display creativity, loyalty, dependability and good judgment. Computer skills: Windows, Visual One (preferred), Medallia, Micromain and Birchstreet QUALIFICATION STANDARDS: EDUCATION and/or EXPERIENCE: Must have minimum of Associates Degree in Hospitality or viable acceptable experience. A minimum of five years housekeeping/janitorial supervisory experience in a hospitality-oriented facility such as a hotel, club or resort required. LICENSES or CERTIFICATES: Must have a valid driver's license. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include: Must be able to carry up to 50 pounds and push/pull carts or equipment up to 250 pounds with assistance. Must be able to endure various physical movements throughout the work areas. Must be able to reach above head and shoulder height to perform job duties. Ability to accommodate a flexible work schedule. Must be able to stand for long periods of time exerting well paced mobility for up to 10 hours in lengths or entire shift. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample work conditions might be: Must be able to work well in high pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results. Noise level in the work environment is usually varied with both indoor/outdoor settings Must be able to work in variable temperature/weather conditions Must be able to work in guest rooms, private homes, service areas and housekeeping office. Must be able to work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals. GROOMING: Must maintain and comply with a neat, clean, and well-groomed appearance as stated in the Ocean Reef Club Associate Handbook. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e. g. emergencies, changes is workload, rush jobs or technological developments) dictate.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Grow with us... Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet-one hotel at a time-and we're defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.). About Us: 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 HOTELS IS... * Natural. Nature guides everything we do. * Modern. Of the time, with an eye on the past and a foot in the future. * Conscious. Mindful of how our hotels are created and how our guests are treated. * Discovery. Explorations of surrounding locales. * Imperfect. Still evolving - we don't have all the answers. * Committed. Bettering ourselves and bettering the industry. 1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance. Position Overview... We're currently seeking a highly motivated and experienced Director of Housekeeping to lead our housekeeping team. The ideal candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and service throughout our property. This leadership role requires strong organizational skills, a hands-on management style, and a commitment to exceptional guest and team member satisfaction. The Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service. Inside tip: Leading by example may lead you to incredible growth opportunities. Key Responsibilities: * Oversee daily operations of the housekeeping department, including room attendants, public area attendants, laundry, and supervisors. * Ensure cleanliness and maintenance of guest rooms, public areas, and back-of-house spaces. * Implement and uphold housekeeping policies and procedures in compliance with safety and sanitation standards. * Manage staffing levels, scheduling, recruitment, training, and performance evaluations. * Collaborate with the maintenance, front office, and other departments to ensure seamless guest experiences. * Monitor inventory levels and ensure adequate stock of linens, cleaning supplies, and equipment. * Conduct regular inspections of rooms and public areas to maintain quality standards. * Analyze department performance metrics and drive continuous improvement initiatives. * Prepare and manage departmental budget, including labor, supplies, and capital expenses. * Address guest complaints and special requests promptly and professionally. About you... * 5 or more years luxury hotel experience. * A post-secondary diploma or degree would be a plus. * An expert in housekeeping operations, a strong leader and a proven track record in guest and team member engagement and financial performance. * Excels at communication, both verbal and written. * Is flexible and willing to meet the demands of a 24-hour operation. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

City, State:New York, New York Title: Director of Housekeeping FLSA: Exempt/Non-Exempt Status: Full-Time Reports to: General Manager Supervises: Housekeeping Department Job Summary: The Director of Housekeeping is responsible for managing all aspects of the housekeeping department, ensuring high levels of cleanliness, guest satisfaction, and operational efficiency throughout the hotel. This role oversees staffing, scheduling, training, and inventory management, while also collaborating with the General Manager to maintain service standards, control costs, and implement departmental programs. Essential Functions and Duties: Manage daily operations of the housekeeping and laundry departments. Recruit, train, supervise, and evaluate housekeeping staff. Plan and organize cleaning schedules for guest rooms, public areas, and back-of-house spaces. Develop staff schedules within budgeted labor guidelines to maximize productivity. Conduct regular inspections to ensure cleanliness standards are met. Monitor and manage housekeeping supplies and inventory, placing orders as needed. Collaborate with the maintenance department for timely repairs and upkeep. Monitor guest service scores and address cleanliness or service issues promptly. Oversee departmental budget planning and control costs. Coordinate with the front desk on room status updates and clean room availability. Ensure compliance with health, safety, and environmental regulations. Implement deep cleaning and preventive maintenance programs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: 5+ years of experience in a supervisory role within housekeeping, preferably in a hotel environment. Proven experience managing housekeeping operations, including staff supervision, budgeting, and inventory management. Bachelor's degree in Hospitality Management or a related field is preferred but not required. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and housekeeping management software. Strong attention to detail and commitment to cleanliness standards. Ability to develop and manage budgets and control costs effectively. Exceptional problem-solving skills and the ability to handle guest complaints professionally. Time management and organizational skills to handle multiple tasks and priorities. Work Environment: Requires standing, walking, bending, and stooping for extended periods. Must be able to lift and carry objects up to 30 lbs. regularly, with frequent handling of housekeeping carts, cleaning supplies, and equipment. Full-time position with a flexible schedule, including evenings, weekends, and holidays, based on business needs. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-09-18 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Job DescriptionDescription: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas, welcoming an affluent, discerning, year-round clientele. THE ROLE Chetola Resort is seeking a hands-on, results-driven Director of Housekeeping to lead our Housekeeping and Laundry teams with a relentless focus on Forbes-level cleanliness, service excellence, and consistency. This leadership role is responsible for ensuring that all guest rooms, public spaces, and back-of-house areas meet or exceed luxury hospitality standards every day. The Director of Housekeeping is both a strategic leader and operational presence, setting expectations, training teams, inspecting spaces, and modeling the service behaviors that define a world-class guest experience. WHAT YOU'LL DO Leadership, Training & Team Development Lead, inspire, and develop housekeeping supervisors, room attendants, and laundry staff Build and maintain a structured training program aligned with Forbes Travel Guide service, cleanliness, and presentation standards Conduct onboarding, refresher training, and ongoing skills coaching to ensure consistency across all shifts Set clear performance expectations and conduct regular coaching, feedback, and evaluations Foster a positive, accountable, and service-oriented team culture Operational Excellence & Forbes Standards Oversee daily housekeeping operations across the Lodge, short-term rental Condominiums, and resort public spaces Ensure all guest rooms and public areas meet Forbes-level cleanliness, condition, and sensory standards Establish inspection routines, quality audits, and corrective action plans Ensure proper handling of guest belongings, lost and found, and in-room presentation Maintain safety, sanitation, and security protocols Scheduling, Inventory & Cost Control Create daily staffing plans based on occupancy, arrivals, departures, and special events Manage linen, amenity, and supply inventories with a focus on quality, sustainability, and cost control Monitor labor efficiency while protecting service standards Partner with leadership on budgeting, forecasting, and continuous improvement Technology & Systems Utilization Leverage property management systems (PMS), housekeeping management tools, and mobile applications to manage room status, inspections, and task assignments Ensure accurate and timely updates of room readiness, out-of-order rooms, and special requests within system workflows Use scheduling, timekeeping, and HR systems to manage attendance, labor reporting, and compliance Analyze operational data and reports (e.g., productivity, inspection results, guest feedback, turnaround times) to identify trends and improvement opportunities Partner with Operations and IT to support system enhancements, process automation, and adoption of new tools that improve efficiency and guest experience Collaboration & Communication Work closely with Front Desk, Engineering, and Operations to ensure seamless room readiness Serve as the escalation point for housekeeping-related guest concerns, resolving issues with professionalism and care Maintain accurate digital records related to inspections, room status, attendance, and compliance Partner with People & Culture on hiring, onboarding, training, and policy compliance Requirements: ATTENTION TO DETAIL Excellence at Chetola lives in the details. The Director of Housekeeping must demonstrate an exceptional eye for detail and an uncompromising commitment to precision. This includes: Ensuring guest rooms, bathrooms, linens, and public areas meet luxury cleanliness and presentation standards without exception Identifying minor issues before they become guest-visible concerns (e.g., lighting, scent, alignment, wear, restocking, presentation) Holding teams accountable for consistency across buildings, room types, and shifts Personally inspecting spaces and coaching in real time to reinforce expectations Understanding that what guests notice-and what inspectors measure-often comes down to the smallest details, as outlined in Forbes Travel Guide standards ABOUT YOU Passionate about luxury hospitality, cleanliness, and guest experience Proven leader who sets high standards and holds teams accountable Exceptionally detail-oriented with strong inspection and coaching skills Organized, proactive, and solutions-focused Calm under pressure in a dynamic resort environment REQUIREMENTS Prior housekeeping leadership experience within a resort or hotel environment is required Experience managing teams, schedules, inventory, and departmental budgets Strong computer and technology proficiency, including the ability to confidently use property management systems (PMS), housekeeping or inspection tools, scheduling and timekeeping systems, and standard business software (email, spreadsheets, reporting dashboards) Comfort working in technology-enabled operating environments, with the ability to learn new systems, follow digital workflows, and ensure accurate data entry and reporting Ability to interpret operational reports and use data to support staffing decisions, quality improvements, and performance management Strong communication skills and commitment to guest satisfaction Ability to work weekends, holidays, and variable schedules based on resort occupancy Ability to stand for extended periods and lift up to 50 lbs WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive salary based on experience Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Full-time Description For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas, welcoming an affluent, discerning, year-round clientele. THE ROLE Chetola Resort is seeking a hands-on, results-driven Director of Housekeeping to lead our Housekeeping and Laundry teams with a relentless focus on Forbes-level cleanliness, service excellence, and consistency. This leadership role is responsible for ensuring that all guest rooms, public spaces, and back-of-house areas meet or exceed luxury hospitality standards every day. The Director of Housekeeping is both a strategic leader and operational presence, setting expectations, training teams, inspecting spaces, and modeling the service behaviors that define a world-class guest experience. WHAT YOU'LL DO Leadership, Training & Team Development Lead, inspire, and develop housekeeping supervisors, room attendants, and laundry staff Build and maintain a structured training program aligned with Forbes Travel Guide service, cleanliness, and presentation standards Conduct onboarding, refresher training, and ongoing skills coaching to ensure consistency across all shifts Set clear performance expectations and conduct regular coaching, feedback, and evaluations Foster a positive, accountable, and service-oriented team culture Operational Excellence & Forbes Standards Oversee daily housekeeping operations across the Lodge, short-term rental Condominiums, and resort public spaces Ensure all guest rooms and public areas meet Forbes-level cleanliness, condition, and sensory standards Establish inspection routines, quality audits, and corrective action plans Ensure proper handling of guest belongings, lost and found, and in-room presentation Maintain safety, sanitation, and security protocols Scheduling, Inventory & Cost Control Create daily staffing plans based on occupancy, arrivals, departures, and special events Manage linen, amenity, and supply inventories with a focus on quality, sustainability, and cost control Monitor labor efficiency while protecting service standards Partner with leadership on budgeting, forecasting, and continuous improvement Technology & Systems Utilization Leverage property management systems (PMS), housekeeping management tools, and mobile applications to manage room status, inspections, and task assignments Ensure accurate and timely updates of room readiness, out-of-order rooms, and special requests within system workflows Use scheduling, timekeeping, and HR systems to manage attendance, labor reporting, and compliance Analyze operational data and reports (e.g., productivity, inspection results, guest feedback, turnaround times) to identify trends and improvement opportunities Partner with Operations and IT to support system enhancements, process automation, and adoption of new tools that improve efficiency and guest experience Collaboration & Communication Work closely with Front Desk, Engineering, and Operations to ensure seamless room readiness Serve as the escalation point for housekeeping-related guest concerns, resolving issues with professionalism and care Maintain accurate digital records related to inspections, room status, attendance, and compliance Partner with People & Culture on hiring, onboarding, training, and policy compliance Requirements ATTENTION TO DETAIL Excellence at Chetola lives in the details. The Director of Housekeeping must demonstrate an exceptional eye for detail and an uncompromising commitment to precision. This includes: Ensuring guest rooms, bathrooms, linens, and public areas meet luxury cleanliness and presentation standards without exception Identifying minor issues before they become guest-visible concerns (e.g., lighting, scent, alignment, wear, restocking, presentation) Holding teams accountable for consistency across buildings, room types, and shifts Personally inspecting spaces and coaching in real time to reinforce expectations Understanding that what guests notice-and what inspectors measure-often comes down to the smallest details, as outlined in Forbes Travel Guide standards ABOUT YOU Passionate about luxury hospitality, cleanliness, and guest experience Proven leader who sets high standards and holds teams accountable Exceptionally detail-oriented with strong inspection and coaching skills Organized, proactive, and solutions-focused Calm under pressure in a dynamic resort environment REQUIREMENTS Prior housekeeping leadership experience within a resort or hotel environment is required Experience managing teams, schedules, inventory, and departmental budgets Strong computer and technology proficiency, including the ability to confidently use property management systems (PMS), housekeeping or inspection tools, scheduling and timekeeping systems, and standard business software (email, spreadsheets, reporting dashboards) Comfort working in technology-enabled operating environments, with the ability to learn new systems, follow digital workflows, and ensure accurate data entry and reporting Ability to interpret operational reports and use data to support staffing decisions, quality improvements, and performance management Strong communication skills and commitment to guest satisfaction Ability to work weekends, holidays, and variable schedules based on resort occupancy Ability to stand for extended periods and lift up to 50 lbs WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive salary based on experience Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.