Highgate Hotels jobs in Scranton, PA - 26 jobs

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Residence Inn Scranton947 Viewmont DriveScranton, Pennsylvania 18519Responsibilities Assist with the operation maintenance and repair of equipment. Change out light bulbs; perform preventative maintenance for guest rooms to include: vinyl repair touch up paint minor furniture repair tub caulking tile repairs etc. Perform preventative maintenance for ice machines refrigerators kitchen equipment laundry equipment HVAC guestrooms meeting rooms the swimming pool and hot tub. Perform plumbing repair laundry equipment repair preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request. Immediately follow up on any alarms to determine the exact location and cause - determine emergency status and report to the Front Desk with findings. Perform other tasks/jobs as assigned by the supervisor or manager. Qualifications Experience in a hotel or a related field preferred. High School diploma or equivalent required. Licensed in a trade preferred (plumbing electrical HVAC carpentry etc.). Must have a valid driver's license for the applicable state. Must have an acceptable MVR (Motor Vehicle Driving Record) property specific.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. KITCHEN OFFICE EXECUTIVE Mandarin Oriental, Lago di Como's Kitchen Office Executive is in charge of managing all Kitchen-related administrative matters under the Executive Chef's guidance. Duties and responsibilities: * Maintain a high standard of specified work in accordance with the Executive Chef * Be responsible for the Staff Canteen's orders, ensuring that the menus are always adequate and that food cost's requirements are fulfilled * Be responsible for the Kitchen's total food cost * Put in place all the orders related to the Kitchen * Ensure that the ingredients' books and the allergens' tables are always up to date and correct * Manage, control and update the Kitchen's timetables and presence check, coordinating with the People & Culture team * Keep high standards of personal hygiene, clean uniform and overall camaraderie * Ensure adherence to the hotel's Food Safety and Health & Safety policies at all times * Work as part of a team in a constructive manner that enables the hotel to achieve the objective of being a market leader in the luxury hotel sector * Comply with all the hotel and company's policies * Attend all training sessions as required Requirements: * At least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma in Hospitality/Tourism or equivalent * Minimum 2-years working experience in the related field * HACCP certificate is a plus * Good knowledge of English We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination, or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. HOSTESS Mandarin Oriental, Lago di Como's Hostess is in charge of proactively and charmingly welcoming guests and customers, ensuring that excellent service is provided at all times. Duties and responsibilities: * Demonstrate self-confidence and a high level of commitment when in service * Have a correct and conscious behavior with regards to guests, colleagues and the resort's property, reporting every suspicious circumstance to management * Provide excellent service at all times * Ensure that reservations are handled in a friendly and professional manner * Assist guests courteously and efficiently * Set up tables as per the standard * Collect and update guests' database * Organize the menus for each service and ensure that they are cleaned and in good condition, also checking the menus' stock level * Present menus and wine lists, also assisting during service * Collect daily newspapers and set them up accordingly Requirements: * Minimum 3-years experience in a similar position, preferably within the luxury environment * Reading, writing and oral proficiency in English and Italian * High standard of verbal communication, social skills and up-selling skills * Flexible and willing to work on evenings/weekends/holidays * Able to handle multiple tasks at once We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. SALES MANAGER Mandarin Oriental, Lago di Como's Sales Manager is responsible for, but not limited to, the resort's total revenue goals and quality targets and supports the Director of Marketing and Commerce in establishing the resort within local and international markets and securing transient, group and banqueting business for long lasting relationships with key agents and clients. Duties and responsibilities: * Support MOHG philosophy and culture daily to ensure guests' satisfaction and the achievement of our Mission * Analyze local market trends and develop new business leads * Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business * Ensure a "sales approach" in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed * Participate in external sales appointments, trips, fairs and tradeshows when relevant for the specific market segment * Participate in local events and sales calls, including property site inspections * Demonstrate proactivity to bring back former clients and acquire new ones * Follow internal financial policies, managing and verifying client payments and outstanding balances * Use systems to pull out reports and analyze figures and data consistently * Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies * Attend daily departmental meetings * Meet the objectives as set by the Company * Communicate and cooperate with all departments as required across the hotel and the whole Company * Follow company grooming policies Requirements: * At least a 3-years experience in a similar position within the luxury hospitality industry * Fluent in English and Italian. Other languages are considered a plus * Creative thinking and bespoke approach to guests' requests and needs * Strong time-management skills * Good knowledge of Microsoft Office Package * Charming and dynamic approach to clients and colleagues * Problem-solving attitude * Strong presentation skills * Energetic, dynamic and enthusiastic * Available to flexible hours * Available to travel (local and international) We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. STEWARD Mandarin Oriental, Lago di Como's Steward is in charge of keeping the kitchen clean and sanitized, managing the workflow of dirt and clean dishes, equipment and taking care of the wastage areas. Duties and responsibilities: * Clean and sanitize the work surfaces, equipment, dishes, and utensils * Maintain cleanliness standards following the kitchen cleanings procedure, hood extractor cleanings procedure, oil disposal procedure and electrical equipment procedure. * Operate the dishwashers and other equipment used for cleaning and sterilizing dishes, glassware, utensils, pots, pans, and other kitchen items * Clean and maintain the kitchen, sweeping and washing floors, sanitizing job areas. * Follow all the relevant safety procedures related to the use of the kitchen's equipment, the disposal of waste products, and other activities * Support the Chefs Requirements: * Live near the Resort and/or be equipped with a means of transport (car/moto ecc..) * Speak at least an intermediate level of Italian or English * Minimum 1-year experience in the position is considered a plus We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. BELLMEN COORDINATOR Mandarin Oriental, Lago di Como's Bellman is in charge of welcoming and courteously helping guests at their arrival and throughout their stay at the resort. Duties and responsibilities: * Assist guests with car doors upon their arrival * Offer guests a warm "Welcome" and a sincere "Farewell" * Able to exert physical effort in placing, removing and transporting guest luggage * Deliver upon check-in and remove luggage upon check-out from guests' rooms * Handle luggage promptly and safely * Maintain the cleanliness of the driveway and entrance * Handle delivery and storage of guests' items and baggage * Park safely the guests' cars in the resort's parking lot * Check arrival and departure reports to anticipate the guests' needs * Be familiar with the room's products and services that are offered, including IT equipment * Perform Mandarin Oriental's standards in accordance with Legendary Quality Experience's principles * Perform all the duties as deemed appropriate by management Requirements: * Full proficiency in English and Italian; an additional language is preferred * Minimum of 1-year-experience in a 5-star luxury hotel * Valid Driving Licence

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. COMMIS DE RANG Mandarin Oriental, Lago di Como's Commis de Rang is in charge of taking and delivering the guests' orders, ensuring that quality standards are met at all times. Duties and responsibilities: * Proactively welcome and greet all guests and visitors to the F&B outlet * Take and/or deliver guests' food orders * Clear and set-up tables, chairs, linens, glass and silver for service * Anticipate the guests' needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards * Maintain high team focus by showing co-operation and support to all the colleagues * Attend daily meetings * Perform any other reasonable duties as required by management * Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards Requirements: Mandatory: * Minimum 2-years experience within a luxury resort/hotel's outlet * Written and oral proficiency in English and Italian * Able to multitask and manage time * Excellent guest service attitude * Passionate about food and beverages * Charming and outgoing personality with excellent manners and communication skills * Teamwork skills and attitude * Willing to attend training sessions as provided by management to develop skills * Able to stand for extended periods of time * Good IT skills * Flexible schedules and working hours plus the willingness to work on weekends and holidays required. Desiderable: * HACCP Certificate * A Tourism or Hospitality degree * The knowledge of a third language is a plus * International work experiences We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. CHIEF ENGINEER Position Summary The Chief Engineer supports the Engineering Manager in ensuring the effective, safe, and smooth operation of the Engineering department. This role serves as a key point of coordination for day-to-day maintenance operations, staff supervision, and compliance with safety standards. The Chief Engineer acts as second-in-command, stepping in during the Manager's absence and serving as a reference point for the team of Engineering Supervisors. Duties and Responsibilities * Assist the Engineering Manager in overseeing all operations of the Engineering department * Supervise and support Engineering Supervisors and technicians in daily tasks and preventive maintenance plans * Coordinate technical interventions across all areas of the resort, ensuring quality and timeliness * Collaborate in budget monitoring and cost control, particularly for maintenance operations and energy consumption * Liaise with external contractors and consultants during maintenance projects and upgrades * Monitor compliance with health, safety, and fire prevention regulations, supporting internal audits and corrective actions * Maintain up-to-date documentation on systems, procedures, and equipment maintenance * Lead or assist in training, evaluating, and motivating the engineering team to ensure high performance and professional development * Implement MOHG standards and policies across all maintenance activities * Participate in the planning and scheduling of maintenance interventions in guest rooms, public areas, and back-of-house * Provide regular updates to the Engineering Manager on technical issues, resource needs, and ongoing projects * Contribute to long-term improvement plans for energy saving and sustainable facility management Requirements * Minimum 3-5 years of experience in a supervisory or mid-level engineering role, ideally within a luxury hospitality setting * Degree or diploma in Engineering, Technical Services, or a related field * Strong technical knowledge in mechanical, electrical, and civil systems * Working knowledge of Health & Safety and Fire Prevention regulations * Good understanding of budget control and energy-saving practices * Excellent organizational and problem-solving skills * Proficient in written and spoken English and Italian * Leadership-oriented mindset with a collaborative, hands-on approach * Flexible, reliable, and capable of managing stress and priorities We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. CHEF DE RANG IRD Mandarin Oriental, Lago di Como's Chef de Rang is in charge of assisting guests in a proper and professional manner, ensuring that quality and service standards are met and surpassed at all times. Duties and responsibilities: * Proactively welcome and greet all guests and visitors to the F&B outlet * Professionally seat guests offering them menus and drinks * Provide explanations of the menu and recommend wine as appropriate * Address special guests' preferences as recorded in guests' history profiles * Handle guests' complaints in a highly professional manner * Ensure that all equipment, crockery, cutlery and glassware are cleaned regularly and to a high standard * Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards * Maintain high team focus by showing co-operation and support to all the colleagues * Attend daily meetings * Perform any other reasonable duty as required by management * Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards Requirements: Mandatory: * Minimum 5-years experience within a luxury resort/hotel's outlet * Proficiency in English, Italian and an additional language * Able to multitask and manage time * Excellent guest service attitude * Passionate about food & beverages * Charming and outgoing personality with excellent manners and communication skills * Team-work skills and attitude * Willing to attend training sessions as provided by management to develop own skills * Able to stand for extended periods of time * Good IT skills * Flexible schedules and working hours plus the willingness to work on weekends and holidays Desirable: * HACCP Certificate * A Tourism or Hospitality degree * International work experiences * Wine course certification

Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive. This rapidly growing company seeks enthusiastic and reliable cleaners to work in one of our client's sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company. Schedule: 4:00PM to 8:00PM Monday to Friday Pay: $15.00/hour Job tasks include, but are not limited to: Responsible for cleaning, dusting, vacuuming, sanitizing, and disinfecting bathrooms, breakrooms, and other assigned areas. Responsible for the dust and wet mopping of floors. Responsible for the removal of trash and replacement of trash can linings. Perform other duties as assigned. Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post. Requirements Frequent lifting, carrying, pushing, or pulling up to 50 lbs. Must be able to follow basic safety procedures and precautions. Candidate must have reliable transportation, be legally authorized to work in the United States, and be willing to submit to a background check. Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Interstate - Work Happy! Salary Description $15.00/hour

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. GUEST RELATIONS MANAGER Mandarin Oriental, Lago di Como's VIP Guest Relations Manager is the owner of the Guests' database and is responsible for executing the delivery of amenities, ensuring that the Guests' preferences are met at all times and their expectations exceeded. He or She will also meet, greet and escort all VIP Guests and ensure that they are both delighted and satisfied at their arrival, during their stay and after a fond farewell. He or She directly reports to the Front Office Manager and supervises the VIP Guest Relations team. Duties and responsibilities: * Assist VIP guests with their requests and plans for their stay in Lake Como * Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed * Meet and greet VIP guests upon check-out, ensuring any assistance for their departure * Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions * Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments * Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines * Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests * Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel's Guest Recognition program * Prepare the daily internal journal * Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments * Create special touches for our guests in collaborations with the other departments * Handle VIP guests' incoming and outgoing correspondence * Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests' stay * Demonstrate teamwork by cooperating with and assisting colleagues as needed * Perform any tasks as deemed appropriate by the the management * Assist with the daily operations of the Front Desk and other Front Office departments Requirements: * Two-years experience in the same or a similar position in the luxury hospitality * Strong written and verbal communication skills * Full proficiency in English and Italian; an additional language is preferred * A good knowledge of Lake Como area is preferred * Able to multi-task, to problem solve and to work well in a team environment * Must be professional and willing to provide excellent guest services * Excellent organization, effective time-management skills and creativity * Flexible schedules and working hours * Availability to work on week-ends and holidays

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. GUEST SERVICE AGENT Mandarin Oriental, Lago di Como's Guest Service Agent is in charge of welcoming and registering guests. Duties and responsibilities: * Welcome and register guests upon arrival accordingly to hotel standards; * Assist and escort guests to their rooms or their destination within the Resort; * Provide quality service by responding to guest's requests promptly, efficiently and courteously; * Dealing with enquiries both in person, over the phone and via e-mail; * Address, check and register special guests' preferences recorded PMS; * Provide pre-arrival support for upcoming guests; * Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards; * Support the Concierge Team in offering recommendations for restaurants and activities; * Review invoices and accounts accordingly to hotel policy and procedures; * Take payments and handle cash float properly as outlined in the MOHG Controller's manual; * Showing co-operation and support to all the Resort colleagues; * Stay current with developments, procedures and news through Hotel communication channels; * Perform any other reasonable duty as required by the Management Team. Requirements: Mandatory: * Previous experience in luxury hospitality in the same or similar position; * Full proficiency in English and Italian; an additional language is preferred * Excellent guest service attitude; * Good computer skills; * Ability in multitasking and time-management; * Charming and outgoing personality with elegant manners and excellent communication skills; * Brilliant teamwork skills and attitude; * Able to stand for extended periods of time; * Flexible schedules and working hours; willingness to work on week-ends and holidays required. Desiderable: * Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area; * Very good knowledge of transportation options and airport. We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. PIZZA CHEF Mandarin Oriental, Lago di Como's Pizza Chef is in charge of managing both the preparation of pizza and the ApePizza's order, ensuring that high standards and correct company's procedures are met at all times. Duties and responsibilities: * Check standard recipes ensuring proper portion control, uniformity of taste and quality * Be responsible for the quality check of all food productions in the section where employed, maintaining the highest standards achievable * Ensure that quality, hygiene and other standards are kept or surpassed at all times * Propose new services and products for our guests and initiate them when approved * Carry out the kitchen requisitioning and ordering * Perform any other reasonable duties as required by the Head Chef or Executive Chef from time to time Requirements: * Previous experience in a similar role within a luxury environment * Globally recognized culinary qualification or degree * Technical knowledge including effective use of the provided materials * Good knowledge of English * Communication, problem solving- and time-management skills * Able to work in a fast-paced environment * Proactivity will be considered a plus

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. VIP GUEST RELATIONS AGENT Mandarin Oriental, Lago di Como's VIP Guest Relations Agent is in charge of assisting VIP guests with all their requests and desires during their stay at the resort. Duties and responsibilities: * Assist VIP guests with their requests and plans for their stay in Lake Como * Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed * Meet and greet VIP guests upon check-out, ensuring any assistance for their departure * Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions * Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments * Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines * Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests * Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel's Guest Recognition program * Prepare the daily internal journal * Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments * Create special touches for our guests in collaborations with the other departments * Handle VIP guests' incoming and outgoing correspondence * Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests' stay * Demonstrate teamwork by cooperating with and assisting colleagues as needed * Perform any tasks as deemed appropriate by the the management Requirements: * Two-years experience in the same or a similar position in the luxury hospitality * Strong written and verbal communication skills * Full proficiency in English and Italian; an additional language is preferred * A good knowledge of Lake Como area is preferred * Able to multi-task, to problem solve and to work well in a team environment * Must be professional and willing to provide excellent guest services * Excellent organization, effective time-management skills and creativity * Flexible schedules and working hours * Availability to work on week-ends and holidays We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. SPA CONCIERGE Mandarin Oriental, Lago di Como's Spa Concierge is in charge of warmly and professionally welcoming the resort's guests, assisting them with their needs and requests and informing the Spa colleagues accordingly. Duties and responsibilities: * Interact courteously with guests, answering all the spa and hotel related questions * Ensure a warm welcome to all guests at all times * Greet all guests upon their arrival, giving new guests a tour of the spa area and offering old guests "re-orientations" * Organize the appointments' schedule to maximize the use of time and profitability whilst giving first importance to the guests' needs * Handle incoming and outgoing guests and spa colleagues' business-related e-mails * Communicate all messages promptly, keeping management informed as to any complaints * Have an accurate knowledge of the spa's software, treatments offered and all retail products * Assist all spa and hotel's colleagues where necessary, performing opening and closing duties * Keep the working area clean and neat at all times * Ensure that a high standard of service is maintained throughout the spa at all times * Maintain the inventory of supplies for the spa reception's operations * Attend all the necessary training courses, complying to all Health and Safety and Hygiene standards Requirements: * At least a 2-years experience as a Spa Concierge in a luxury hotel environment * Reading, writing and oral proficiency in English * Excellent telephone and organizational skills * Good computer skills * Professional attitude at all times, particularly with regard to punctuality and appearance * Excellent interpersonal and communication skills * Able to work efficiently under pressure * Willing to be proactive and take initiative and ownership while interacting with guests and colleagues * Willing to work on a flexible schedule, weekends and holidays We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. COMMIS DE RANG IRD Mandarin Oriental, Lago di Como's Commis de Rang is in charge of taking and delivering the guests' orders, ensuring that quality standards are met at all times. Duties and responsibilities: * Proactively welcome and greet all guests and visitors to the F&B outlet * Take and/or deliver guests' food orders * Clear and set-up tables, chairs, linens, glass and silver for service * Anticipate the guests' needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards * Maintain high team focus by showing co-operation and support to all the colleagues * Attend daily meetings * Perform any other reasonable duties as required by management * Adhere to Safe & Sound procedures regarding Health & Safety and HACCP standards Requirements: Mandatory: * Minimum 2-years experience within a luxury resort/hotel's outlet * Written and oral proficiency in English and Italian * Able to multitask and manage time * Excellent guest service attitude * Passionate about food and beverages * Charming and outgoing personality with excellent manners and communication skills * Teamwork skills and attitude * Willing to attend training sessions as provided by management to develop skills * Able to stand for extended periods of time * Good IT skills * Flexible schedules and working hours plus the willingness to work on weekends and holidays required. Desiderable: * HACCP Certificate * A Tourism or Hospitality degree * The knowledge of a third language is a plus * International work experiences We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. DUTY ENGINEER Mandarin Oriental, Lago di Como's Duty Engineer is in charge of the Resort's preventive and remedial maintenance. Duties and responsibilities: * Maintenance of the plumbing system * Maintenance of the electrical system * Maintenance of the air-conditioning system * Maintenance of the fire protection system * Maintenance of the Pool and thermal areas * Maintenance of the Building Management Systems (BMS) * Construction, painting and carpentry work * Support in the events' setting up * Comply with all health and safety regulations Requirements: * Plumbing and electrical skills * Previous experience in the hospitality or retail industry * Able to promptly report damages and/or malfunctionings * Able to adequately give assistance to external companies * Be proactive and reactive with regards to damages and emergencies * Diagnosis and resolution skills * Teamwork skills * Basic IT knowledge * Be precise and punctual * Able to work with flexible schedules and hours (at night, on weekends and festivities) * Valid Driving License * English knowledge will be considered a plus

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. ROOM ATTENDANT Mandarin Oriental, Lago di Como's Room Attendant is in charge of making up the guestrooms and accounts for their cleanliness and tidiness during the guests' stay and before their arrival. Duties and responsibilities: * Ensure cleanliness standards are maintained in all guestrooms on a daily basis * Inspect all guestroom's fresh linens for cleanliness and substandard appearance * Efficiently turndown bed to meet appearance standard as demonstrated * Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated * Set up turndown tray with water as well as other turndown amenities as demonstrated * Turn on stereo/television to appropriate welcome standard * Turn on appropriate lighting if guest is not present during service * Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips * Replace guest amenities when appropriate * Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task * Vacuum guestroom's carpet furniture and baseboards according to standard during the service * Empty waste baskets * Recognize and report all missing, damaged or substandard furniture, fixtures and equipment * Ensure that all electronic devices (television, stereo, telephones) are working properly * Evaluate work assignment and prioritize workload according to guest requests * Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file * Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards * Comply with all MOHG Pillars, Department LQE's and Guiding Principles * Adhere to Do Not Disturb policy Requirements: * Good knowledge of Italian and English * Able to stand and walk for an extended period of time * Ability to push and pull the housekeeping cart * Possess a pleasant and outgoing personality * Must be willing to work on a flexible schedule, weekends and holidays We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Fairfield Inn Scranton 949 Viewmont DriveDickson City, PA 18519 Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Must be willing to cross train in other accounting or hotel-related areas. * Must be able to prioritize job functions in order to meet deadlines. * Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). * Audit and reconcile financial and statistical reports. * Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. * Prepare and distribute month-end reports. * Audit and reconcile all Front Desk and Food & Beverage Cashier's work. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Prioritize job functions in order to meet deadlines. * Ensure accuracy of all numbers reported including statistics. * Input and update financial information into corporate communications network. * Perform daily, weekly, monthly and annual data processing system functions as required. * Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. * Ensure overall guest satisfaction. * Respond to governmental inquiries upon receipt. * Handle guest requests Qualifications * High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. * Guest Service Experience preferred. * Computer knowledge/skills required. * Flexible and long hours sometimes required. * Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Late/Overnight shift * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.