Key Account Manager, eCommerce - Remote
Highline Aftermarket job in Naperville, IL or remote
The Key Account Manager will report directly to the Director of Sales for the eCommerce Retail Segment. This person will be responsible for sales, profits and growth targets for Highline Warrens expansive product catalog. A large focus of this role will be to grow our owned brands, which include BlueDevil Auto Care Solutions, Prime Guard, Mag 1, Amflo Lubrimatic, Tru-Flate, PJ1 and others. There will also be a focus on optimizing our market-leading licensed products, including Rain-X windshield wash, Mobil 1 filters and more.
The ideal candidate should have Amazon sales and/or marketing experience that they can use to profitably grow our business.
Essential Job Duties:
* Work closely with category/product management, marketing, and supply chain to develop and execute a collaborative business plan that delivers increased sales volume and profit
* Identify opportunities to grow eCommerce business within Highline Warrens owned and licensed brands, as well as select national brands through distribution
* Drive new product launches and promotional campaigns, ensuring alignment with best practices and consumer trends
* Monitor and optimize product listings, including pricing, content, and search to maximize sales
* Seek opportunities to strengthen focus on Amazon programs and promotional events (ex: Amazon Business, Direct Fulfillment, seasonal promotions, etc.)
* Develop plan to grow Amazon business internationally
* Display creativity to find solutions to complex problems unique to Amazon/eCommerce
* Analyze and track sales trends to identify areas of opportunity
* Align with internal teams to identify new product opportunities that would grow our eCommerce business
* Support other members of the retail team to grow eCommerce efforts with other online retailers
* Establish and meet sales forecasts, goals and budgets
* Maintain a current opportunity pipeline and follow-up on all inquiries and leads
* Weekly reporting on sales results and new business opportunities
* Exceed individual Key Performance Indicators (KPIs) as set by management
* Other duties as assigned
* Position requires travel up to 20%
Education & Experience:
* Bachelors Degree Required
* Experience working in Amazon Vendor Central required
* +2 years experience of Amazon sales account management experience preferred
Skills & Attributes
* Ability to communicate effectively across all levels of management, internal and with the customers
* Adaptability in a fast paced and evolving team
* A high degree of proficiency with Microsoft Office (Word, Excel, PowerPoint)
* Ability to analyze and interpret many sources of data to gain business insights
Shag Driver -12hr Day Shift
Highline Aftermarket job in Shadyside, OH
The Shag Driver is responsible for operating a shag truck to move semi-trailers in and out of loading docks and around or between the companys manufacturing and distribution facilities. The individual in this position will transport trailers and products in accordance with company procedure and will maintain accurate records of all activity, paying attention to details to ensure compliance with company quality and safety standards. This position is located in a warehouse environment subject to extreme temperatures and dust. Moderate to heavy physical labor such as moving and lifting heavy items is required on a regular basis.
ESSENTIAL FUNCTIONS
To Perform this job successfully, an individual must be able to perform each essential function.
* Safely operate shag truck and maneuver trailers so as to prevent injury to oneself and to others in and between company facilities, as well as ensure no property damage occurs to docks, fences, gates, other vehicles, etc.
* Ensure that correct trailers are spotted into correct dock doors for loading.
* Ensure trailers are locked properly to ensure safe forklift operation conditions in the trailers.
* Ensure cargo is loaded appropriately for safe transit and trailers are sealed.
* Ensure trailers are not pulled away from docks until properly cleared for removal.
* Inspect and report any repairs or maintenance needed, safety malfunctions, and damage to equipment. Perform routine checks such as oil level, tire pressure, fueling, etc.
* In accordance with company policy, accurately and promptly complete appropriate work records.
* Perform yard check of all trailers in drop yards and docks. Notify management of yard conditions requiring necessary action such as snow removal or grading.
* Pack and secure outgoing shipments in accordance with pick tickets and customer requirements, using strapping, bracing, or padding to prevent shifting or damage.
* Maintain good housekeeping and regularly clean work area, machines, and equipment.
* Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
* Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
* Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
* Demonstrate regular and punctual attendance at the assigned work location.
MARGINAL FUNCTIONS
The individual may be asked to perform other duties as requested.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
An individual qualified for this job must be able to:
* Safely and efficiently operate shag truck and other powered industrial equipment.
* Exhibit familiarity with warehouse work and safety procedures.
* Accurately multiply, divide, add, and subtract whole numbers to resolve practical problems.
* Effectively operate a computer PC proficiency.
* Wear/use required PPE (personal protective equipment).
* Understand written instruction and complete appropriate documentation as directed.
* Use a logical approach to troubleshooting issues and prioritizing production needs.
* Recognize problems when they occur and to work toward the solution of those problems.
* Pay attention to details and pursue quality in accomplishing work duties and tasks. Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
* Handle challenges skillfully, thoroughly, and effectively.
* Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
* Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
* Make sure that work is delivered on time and of high quality.
* Develop good work practices in order to get the job done.
* Use equipment, resources, and time in an efficient and effective manner.
* Use good judgment when making decisions.
* Perform work in a safe manner at all times.
* Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.
MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS
An individual qualified for this job must have and maintain the following qualifications:
* Maintain a valid drivers license for the worksite location you are assigned.
* Excellent driving record.
* Class A Commercial Drivers License.
* Able to read, write and communicate in English as it relates to the job and to safety regulations.
* Must be able to obtain forklift license through Highline Warren Distribution.
* Shag driving experience preferred but not required.
* Hazmat endorsement preferred, but not required.
IP Research Analyst
Remote job
Harbor is seeking an IP Research Analyst to join its Research + Intelligence division. This is a full-time, fully remote position open to candidates based anywhere in the United States. The Research Analyst will be responsible for delivering high-quality legal research and retrieval services in support of Harbor's law firm clients. This role requires strong proficiency in electronic research platforms and internal tools to ensure accurate and timely results.
This position has a particular emphasis on intellectual property (IP) research, supporting attorneys and legal teams on matters involving patents, trademarks, copyrights, and related areas. The ideal candidate will bring demonstrated experience in IP research and familiarity with a range of specialized tools, including Darts-IP, LexisNexis TotalPatent One, Derwent Innovation, USPTO databases, Saegis, and other IP resources. Knowledge of global IP filings, prosecution histories, and litigation analytics is highly desirable.
Please note: The standard working hours for this role are 11:30 AM - 8:30 PM ET, to align with client service requirements.
Responsibilities:
Conducts legal, business, and other research and reference work, including sophisticated, in-depth research and analysis utilizing legal and non-legal information resources
Conducts effective reference interviews and distills research results into clear and concise reports of findings
Evaluates diverse information sources for currency, reliability, relevance, and cost-effectiveness and selects the optimal resources for research requests
Assists in the instruction of attorneys, legal assistants, and others in the use of legal research tools and services
Maintains research proficiency across a wide spectrum of business, legal, legislative, analytics and docket resources including Lexis, Westlaw, Bloomberg Law, Pacer, WK VitalLaw, and Lex Machina among others
Effectively supports a range of IP-related research, via moderate to strong experience, including retrieval of patents (US, international) and patent file histories, case research related to IP concepts, USPTO cases and decisions (PTAB and TTAB dockets / cases / decisions / orders), patent portfolio compilation, review of patent landscape, and similar requests
Effectively utilizes request tracking software to track and process research requests
Continues professional development through library association membership and activities
Qualifications:
MLS or JD and/or demonstrated relevant professional research experience in a private law firm or academic law library, special library, or research center
3+ years' experience providing research in a private law firm, academic law library or special library or research center
Experience with legal and business information resources, online database searching, business research and legal research practice and procedures
Experience using Lexis, Westlaw, and other standard legal research databases
Experience with most or all of Corsearch, Darts-IP, Docket Navigator, PatDocs, Lexis patent resources, and PatSnap; familiarity with sites such as USPTO, Copyright.gov, Espacenet, and similar also preferred
Proficiency in Microsoft Office Suite with strong working knowledge of Outlook, Excel, Word, and PowerPoint
Responsiveness and demonstrated ability to manage and prioritize competing deadlines
Client service orientation combined with excellent verbal and written communication skills
Strong organizational and time management skills with demonstrated attention to detail
Ability to work in a collaborative, service-oriented team, yet also independently with minimal supervision
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplySales Representative
Remote or New Jersey job
About the Role: Service-Master Clean Experts by Excellence is seeking a results-driven Sales Executive to join our team. In this position, you will play a key role in our mission to provide high-quality commercial cleaning solutions designed to meet the unique needs of our customers. If you are passionate about sales and thrive in a collaborative environment, we want to hear from you!
We are looking for candidates with a high school diploma, technical degree, or higher, who are proactive and experienced in sales.
Type of Work:
This is a remote position for now, so a reliable, high-performance laptop and stable internet access are required.
Key Responsibilities:
Identify and pursue business opportunities in the commercial cleaning market through various channels, including phone calls, emails, and social media.
Present and promote our range of cleaning services, tailoring solutions to meet clients' specific needs.
Manage a portfolio of clients, providing continuous follow-up to qualify potential opportunities and ensure a steady flow of leads.
Communicate the value of our services, address objections, and build strong relationships that contribute to future sales.
Collaborate with sales and marketing teams to expand our reach and accelerate the sales cycle.
Participate in training sessions to enhance sales skills and gain in-depth knowledge of our cleaning services.
Utilize CRM tools to manage client interactions, monitor sales progress, and maintain accurate records.
Support strategic planning and integrate marketing campaigns to provide a seamless customer experience.
What We Offer:
Join a company with over 65 years of experience in the cleaning industry, known for its quality service and attention to detail.
A dynamic work environment focused on excellence and tailored to each client's needs.
Opportunities for professional development and growth in a collaborative setting.
Access to sales resources and marketing training to enhance your performance and knowledge.
Additional Requirements:
Must have a home workspace free from noise and distractions.
Routine use of office equipment such as computers, phones, webcams, and video software is required.
Must be prepared to use the camera during working hours.
May need to visit client offices, so the ability to travel to different locations is necessary.
We are an equal opportunity employer and prohibit discrimination and harassment of any kind.
The responsibilities described are not exhaustive; additional tasks may be assigned as needed.
Employees must be legally authorized to work in the United States without sponsorship.
Salary:
Hourly wage: Based on experience, plus commissions according to the proposed schemes.
Why Join Us?
Take your career to the next level with ServiceMaster Clean Experts by Excellence. Here, you will have the chance to provide exceptional cleaning solutions to our clients while being part of an innovative and committed team. Compensation: $16.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Auto-ApplyAssociate Consultant, Legal Technology Managed Services
Remote job
Harbor is seeking a Associate Consultant to join our 3E Managed Services team within our Legal Technology and Operations (LT+O) practice group. The Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a position that can be hybrid from the UK, the US or Canada.
Job Duties and Responsibilities:
Provide application guidance to clients and collaborate with users to achieve their business needs.
Analyze and resolve application and data integrity issues.
Perform train the trainer sessions on various business modules within the application.
Document processes and procedures as require by clients.
Prepare test cases and perform QA testing on application enhancements.
Gather requirements for application enhancements and collaborate on implementing them with technical team members.
Stay current with application releases.
Requirement for on-site visits should the need arise.
Report back and collaborate with senior MS management to address client or junior staff concerns.
Contribute to the work of Managed Services, including:
Build trusted relationships with clients to effectively support long term service and growth.
Ensure that services are delivered and client cases are updated in according to service level agreements (SLAs).
Attend regular backlog review and client meetings.
Contribute to team Knowledge Base.
Provide best practice guidance and solutions based on business needs.
Work with cross-functional teams to delegate work as needed.
Experience, Education and Qualifications:
Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
2-3 + years of related experience with responsibilities related to Legal Technology or Professional Services products and services
2-3 + years of experience in a client-facing role.
2-3 + years of hands-on experience using or training on 3E or other legal accounting systems, either at a Law Firm in an accounts department or legal services environment.
Preferred knowledge of SQL and Windows Operating System.
Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
Strong analytical and problem-solving skills.
Ability to communicate effectively, verbally and in writing, with technical, business and management staff.
Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients.
Flexibility to adapt to change and to learn and develop new skillsets as required.
Dynamic and excited to constantly learn new features within the software and legal industry.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplyAdministrative Data Entry Specialist - Cincinnati
Cincinnati, OH job
Job Description
Harbor is seeking a Administrative Data Entry Specialist to join the Cincinnati team. This position is heavily administrative based and will be responsible for data entry, report running, completing client intakes and other administrative duties, such as making copies, answering phones, etc.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements:
Associate's degree in business or closely related field or may substitute four years experience in data interpretation, retrieval, entry and report writing from a database.
Position requires experience and all-around knowledge working in a networked environment, including troubleshooting skills.
Must be a team player, learn protocols quickly and be competent to train others.
Must have strong attention to detail, and be able to communicate (verbal and written) effectively with a variety of individuals.
Must be patient, conscientious, self-motivated, independent, and productive.
Specific education/training in computer science and experience in a healthcare/behavioral healthcare setting preferred.
Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.
Essential Job Competencies/Primary Duties:
Accurately and timely enters and monitors client and treatment information into Harbor's database system.
Reviews the errors in the Batch Error Handler and does the necessary follow-up to insure the data is accurate after the transaction is completed and sent to billing.
Runs reports and initiates corrective action as necessary to insure accuracy and completeness of data.
Reviews and completes clinical transactions that will not complete through the Ready to Complete process.
Enters diagnosis documents as needed.
Performs entry/computer scoring of psychological tests, MMPI and CPI, as assigned. Monitors and maintains test administrations inventory.
Tests IS functions as they are developed and/or modified.
Serves as a data resource for clinical and support staff.
Ensures proper filing and storage of data entry documents.
Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Spontaneous Applications
Remote job
DNA Script
DNA Script is a leading company in the production of nucleic acids for genomic, synthetic biology and biopharmaceutical applications.
Our clean, efficient Enzymatic DNA Synthesis (EDS) technology, implemented on a benchtop instrument (the SYNTAX), accelerates innovation in life science and biotechnology through the decentralization of rapid, on demand and high quality DNA synthesis.
Our approach builds upon nature's billions of years of evolution in enzymatically synthesizing DNA, setting new standards for assembling nucleic acids to accelerate scientific discovery and DNA/RNA production in disciplines with profound impacts upon humanity.
DNA Script has a broad stable of high quality investors and is capitalized to continue its progress to full commercialization of the technology and products. We are building a global organization, with the talent, skills and attitude to achieve our mission: to unlock the power of “DNA-write”.
This is an opportunity for a dynamic individual to join an international and highly skilled team, and to make significant contributions to commercializing a technology with far-reaching potential across the biological sciences and beyond.
If you wish to simply share your resume with us, we are happy to keep it and get in touch for future opportunities!
Auto-ApplyYouth Mentor
Toledo, OH job
Harbor is seeking a contingent Youth Mentor in Toledo. The individual will be a currently competent mental health provider who provides vocational rehabilitation services as well as job coaching services to Jobs and Family Services referrals.
Position is contingent - may work up to 40 hours per week in the summer, but fewer than 20 during the school year.
Education/Experience/Other Requirements:
Minimum of a High School Diploma/GED equivalent required. Bachelor's degree or teaching/training experience preferred.
Two years teaching/training experience required
Must be proficient and accurate in computer use, including Microsoft Word.
Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.
CPR/First Aid Certification required within 90 days of employment.
Essential Job Competencies/Primary Duties:
DOCUMENTATION
Responsible for the quality and completeness of the electronic record.
Responsible for accurate and timely documentation which includes, but is not limited to: progress notes, time sheets, ROAR's, Monthly Participant Evaluations, Corrective Action Plans, job coaching plans, iWAM alerts, Incident Report forms and any other forms necessary to document coaching and tutoring
Types documentation in the format appropriate and acceptable to Harbor.
Maintains active communication with funding source, case managers, and supervisor regarding client progress.
EVALUATION
Provides Job Coaching, Tutoring, Career Club, Job Seeking Skills Training (JSST), and/or job development activities for youth.
Evaluates work site for appropriateness for participant placement (e.g., safety, supervision availability, enough work to keep participants busy, etc.).
Ongoing evaluation of worksite to ensure that business is continuing to meet its responsibility and program requirements.
Analyzes job duties and work environments at worksites; breaks down jobs into trainable steps for client.
Evaluates worksite/employee job match and may complete worksite job analysis.
Assesses client readiness for employment and formulates appropriate interventions to assist the client in making progress towards setting and achieving their employment goals.
Assists the client in identifying his/her interests, skills, and aptitudes to assist in exploring possible vocational choices.
May assists the client in gaining information on the effects of employment on entitlements / financial assistance that the client may be receiving (i.e., SSI/SSDI, Medicaid, Medicare, Section 8, Food Stamps) to assist the client in making an informed choice.
ONGOING INTERVENTIONS
Provides individual and/or group job coaching or lessons at work site or after school program site.
Assists the client in developing employment opportunities as well as the skills to select, obtain, and maintain jobs.
Performs necessary outreach to engage clients in vocational services as needed
Consults with supervisor regarding appropriate referrals for client to vocational or community programs/services
Provides support, education (i.e., benefits counseling, risks and benefits of employment, and job seeking skills) and consultation to clients, families, and/or significant others.
Actively develops employment opportunities and assists clients in learning job skills as needed, individually or in groups.
Performs community outreach for the purpose of client engagement, and necessary support services.
Provides coaching and mentoring assistance as needed for the purpose of maintaining and retaining employment.
Provides support to participants to assist them in problem solving and managing barriers to client participation and/or employment (e.g., linking with childcare resources, health care resources, transportation, etc.).
Utilizes effective tutoring techniques to assist clients to increase basic skills or complete school assignments.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
COLLABORATION
Assists the client and family in increasing social support skills and networks.
Coordinates evaluations and assessments by internal and/or external providers.
Monitors all services identified in the referral, or IOP.
Provides assistance in gaining access to essential community resources and linking with appropriate vocational resources (OOD, ODJFS, BWC, etc.).
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Care Coordinator - Huron County
Toledo, OH job
Harbor is seeking a Care Coordinator who is responsible for comprehensive, multi-system care coordination activities for youth with complex needs and their families.
Position is full-time, 40 hours per week, and candidates preferably lives in Huron County. Position is remote and in the community.
Education/Experience/Other Requirements:
At least 3 years of experience (or 2 years with an Associate or Bachelor degree; or 1 year with a Master degree) in providing community-based services and supports to children and youth and their families or caregivers in areas of children's behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or related public sector human services or behavioral health care field.
Have background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development.
Culturally competent or responsive with training and experience necessary to manage complex cases
Qualifications and experience to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-service systems.
Complete the high-fidelity wraparound training program provided by an independent validation entity recognized by the ODM (the COE).
Must be able to communicate clearly, verbally and in writing, with a variety of audiences, and willing to represent the organization within the medical/health-care community.
Must be proficient and accurate in computer use.
Must have valid Driver's license, acceptable driving record, and deemed insurable through Harbor's vehicle insurance carrier.
CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
Prefer staff reside in the community in which they are serving.
Minimum Internet Service Requirements: Minimum upload of 5 mbps; minimum download of 10 mbps per user of the dedicated Internet. Internet services provider must be cable or fiber. DSL, satellite and cellular providers are not permitted. Business class preferred. Ability to connect your Harbor provided computer/equipment directly to your modem or router with an ethernet cable (not wireless).
Essential Job Competencies/Primary Duties:
Effectively engages children/youth with significant behavioral health needs and their family/caregivers for assigned caseload (1:10 for ICC and 1:25 for MCC).
Builds and maintains knowledge of available community resources and helps to link youth and family to needed supports.
Conducts comprehensive CANS assessment and facilities development of an individualized, strength based Child and Family-Centered Care Plan.
Actively monitors plan to ensure services are provided in accordance with plan and helps to address challenges and barriers and updates/modifies plan as needed.
Facilitates Child and Family Team meetings and ensure the child and family have a voice and choices in their plan and providers. Encourages creative solutions and use of natural supports with a goal of maintaining the youth in the community and in the least restrictive environment.
Facilitates access to clinical and psychiatric consultation for assigned ICC and/or MCC youth.
Develops safety-crisis plan with youth and family and reviews
Ensures that initial and ongoing engagement, contacts and documentation are completed as required per CME rules.
Must be willing to work flexible hours which may include evenings and/or weekends.
Required to provide services in the home and other community setting.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Community Prevention Specialist
Toledo, OH job
Harbor is seeking a Community Prevention Specialist to join the team! This position will work in collaboration with local elementary, high schools and other area providers to provide community-based programs across the life span.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements:
Bachelor's Degree in Psychology, Social Work, Wellness, Education, or related required.
In lieu of Bachelor's Degree, must have a minimum of 5 years of experience in a closely related field.
Must possess strong public speaking skills
Knowledge of Prevention education practices and programs and willing to apply for prevention certification.
Will be required to obtain a OCPSA or OCPS based on requirements of licensure.
Minimum of 1 year experience working with prevention programs a plus.
Must be proficient and accurate in computer use, including Microsoft Word and Excel.
Must demonstrate flexibility to provide services to the targeted population.
Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.
Essential Job Competencies/Primary Duties:
Provides Prevention Education, particularly K-12 and their families/teachers in settings throughout Lucas County through:
Prevention Education Presentations
Structured Prevention Education Activities
Prevention Education Materials Disseminated
Provides Prevention Education and other drug information to family members of the identified population.
Provides referral options to clients.
May work closely with other area providers to produce videos, handouts, workshops and other activities addressing the dangers of drug abuse.
Assists in the development and dissemination of printed material.
May present produced videos to various community groups.
Provides appropriate documentation including progress notes of sessions held in group Prevention Education Services.
Actively recruit new sites and populations for the delivery of prevention programs.
Fulfills or exceeds unit expectations established by Harbor.
May provide program coordination, community organization and planning/evaluating of activities as directed.
Provides quarterly statistics of services provided to supervisor as required.
Develops programming in Prevention including development of procedures for dealing with alcohol and other drug use and abuse by our targeted population, and assistance in department/agency committees, activities, and projects.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Vice President of HR Operations
Remote job
The Vice President of HR Operations at Harbor Global serves as a strategic enterprise leader responsible for building, optimizing, and scaling a global HR operations ecosystem that supports a complex, fast-moving professional services organization. This role oversees the full spectrum of HR operations including global payroll, HRIS, total rewards, talent processes, international compliance, workforce analytics, and employee service delivery -ensuring all systems, programs, and processes are efficient, integrated, and aligned with Harbor Global's strategic priorities. The VP partners closely with the CHRO and executive leadership team to translate global business strategy into operational plans, drive data-driven decision making, enhance the worldwide employee experience, and lead continuous improvement and automation across all regions. As a transformational global leader, the VP champions operational rigor, cross-functional alignment, and innovation to deliver a scalable HR foundation that accelerates organizational performance across Harbor Global's professional services footprint.
This is a fully remote position that can be worked from the United States or Canada located in the Atlantic, Eastern or Central Time zone.
Key Responsibilities:
Strategic Leadership & Operational Excellence
Lead the design and execution of a global HR operations strategy that supports Harbor Global's professional services business model and long-term growth.
Build and maintain a scalable, integrated HR operations infrastructure including systems, processes, global payroll operations, and service delivery models-across all regions.
Partner closely with the CHRO and executive leadership to align HR operations with company objectives, workforce planning, and organizational priorities.
Drive a global HR operating cadence that brings consistency, accuracy, and efficiency to HR processes and payroll cycles, while respecting regional nuances.
Global Systems, Technology & Data
Oversee the global HRIS ecosystem, ensuring data integrity, system interoperability, and optimization of technology investments supporting HR, timekeeping, and payroll.
Lead the implementation and continuous improvement of HR technologies that enhance employee experience, process automation, and reporting including systems supporting global payroll accuracy and compliance.
Develop and own global workforce analytics, dashboards, and insights that support strategic decision making.
Total Rewards, Payroll & Compliance
Guide the operationalization of global compensation, benefits, mobility, and rewards programs in partnership with Total Rewards leadership, ensuring seamless integration.
Ensure global compliance with employment laws, regulations, taxation rules, data privacy, audit requirements, and risk management standards across all operating regions.
Oversee HR policy governance, ensuring policies are modern, inclusive, clear, and consistently applied worldwide, including policies impacting payroll administration and time collection.
Service Delivery & Employee Experience
Build and manage a global HR service delivery model, with an employee centric-approach, that provides timely, accurate, and high-quality full employee lifecycle support to employees and leaders.
Drive continuous improvement of HR operations processes, SLAs, and workflows to enhance global consistency and employee trust.
Cross-Functional & Global Partnership
Collaborate across Finance, IT, Legal, Operations, and regional leadership to ensure cohesive, compliant, and scalable HR and payroll processes.
Serve as a strategic advisor to executives on HR operations and global capabilities, risks, and opportunities.
Lead, mentor, and develop a high-performing global HR operations and payroll team, fostering a culture of accountability, innovation, and service excellence.
Required Qualifications:
Bachelor's Degree required
12+ years of progressive HR operations leadership, including significant experience in professional services or similarly complex, client-driven environments; Experience in a PE backed organization highly desired.
Demonstrated success leading global HR operations and payroll across multiple countries, regions, and regulatory environments.
Proven experience implementing, scaling, and optimizing enterprise-grade HRIS and global payroll systems, implementations and integrations (e.g., Workday).
Strong track record of driving transformation, process automation, and operational efficiencies across global HR and payroll functions.
Leadership & Strategic Skills
Strategic thinker with the ability to translate business goals into operational plans that scale with global growth, including planning for global payroll impacts and workforce cost management.
Exceptional leadership skills with experience managing global teams and influencing senior executives across HR, payroll, and finance.
Strong financial acumen with deep understanding of labor cost dynamics, payroll budgeting, vendor management, and technology investments.
Technical & Analytical Skills
Advanced skills in workforce analytics, dashboards, and data-driven decision-making-including labor cost modeling, payroll accuracy metrics, and compliance analytics.
Deep knowledge of global employment regulations, payroll compliance frameworks, tax requirements, and risk mitigation practices.
Personal Attributes
Highly collaborative leader with excellent communication and stakeholder management skills across HR, Finance, and global operations.
Comfortable navigating ambiguity and driving structure in a fast-paced, evolving environment with complex payroll and HR requirements.
Demonstrates sound judgment, high integrity, and a global mindset aligned with Harbor Global's professional services culture.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplyLegal Research Librarians (Contract)
Remote job
Harbor is seeking Legal Research Librarians (Contract) to join our specialist teams. These contract positions work with our Research & Information Services team and provide high quality research services and work products for our clients. This is a fully remote/virtual opportunity available on a contractual (1099) basis, nationwide. This role will support specific client engagements on a project-by-project basis. Depending on the project and client, the number of hours and type of work may slightly differ.
Responsibilities:
Perform high quality in-depth legal, corporate and other research to support the client's librarians, attorneys, paralegals and staff using a variety of resources
Monitor and respond to research requests and coordinate this effort with research team members across all locations
Prioritize and respond to requests, analyze and synthesize results, compile answers and communicate research findings in a clear and concise manner
Learn and adopt the specific policies and procedures of the client's law library department
Provide excellent customer service
Qualifications:
5 years+ experience in a law firm library in a reference/research position and expertise in legal and corporate research, required
Bachelor's degree is required. Master's degree in Librarianship or Information Science from an ALA-accredited institution or JD from an ABA-accredited institution is preferred.
Knowledge of standard research resources including, but not limited to, Westlaw, LexisNexis, Bloomberg Law, etc.
Knowledge of a wide variety of general electronic research databases, both fee-based and free, subject-specific databases, and legal analytics tools, required
Excellent communication skills, to effectively deliver and explain research findings to attorneys both verbally and through written summaries and analysis
Self-motivated with the ability to work well independently and to collaborate with client's team and other contract researchers to effectively prioritize and execute tasks
Reliable internet connection for virtual working
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplyCommercial Operations Specialist
Remote job
Harbor is looking for a Commercial Operations Specialist to join our growing team. The Commercial Operations Specialist plays a critical role in supporting the Client Engagement and Delivery teams by ensuring accurate and timely processing of commercial documents and maintaining data integrity within Salesforce. This is a full-time position that can work out of the US or Canada.
Key Responsibilities & Tasks:
Document Processing & Management
Review, validate, and process Statements of Work (SOWs), Change Requests (CRs), and Order Forms for accuracy and completeness.
Ensure all documents comply with internal policies, pricing guidelines, and contractual terms.
Coordinate with internal stakeholders (Sales, Legal, Finance) to resolve discrepancies or obtain necessary approvals.
Manage documents through internal approval and client reviews
Collaborate with the Harbor Legal team on contracts review and execution - including Non-Disclosure Agreements (NDAs) and Master Service Agreements (MSAs), etc.
Renewal Management
Track upcoming contract renewals and proactively initiate renewal processes.
Update Salesforce with renewal details and maintain accurate forecasting data.
Monitor and manage renewals processing for applicable solution lines, including sending notifications, monitoring, communications with clients.
Prepare renewal documentation and ensure timely execution to avoid service interruptions.
Process new reseller opportunities and renewals including liaison with Finance and Reseller teams to confirm licensing and values.
Work Queue & Case Management
Utilize Salesforce Cases functionality to track, prioritize, and resolve requests from internal teams.
Manage assigned work queue within Salesforce to ensure timely handling of all tasks and requests.
Monitor case status and follow up to ensure service level agreements (SLAs) are met.
Compliance & Data Integrity
Maintain accurate records of all commercial transactions in Salesforce and other internal systems.
Ensure adherence to company policies, revenue recognition rules, and audit requirements.
Conduct periodic data quality checks and implement corrective actions as needed.
Cross-Functional Collaboration
Act as a liaison between Sales, Finance, Legal, and Operations to ensure smooth execution of commercial processes.
Provide guidance to sales teams on process requirements and documentation standards.
Opportunity Management in Salesforce
Assist with opportunity creation ensuring each contract has a correlating opportunity
Validate opportunity data for accuracy on commercial items, including related products/solutions and pricing, and contract terms.
Qualifications:
Ability and desire to work in a fast-paced environment and perform against time and quality standards
Bachelor's degree in Business Administration, Operations, or related field
2+ years of experience in commercial operations, sales support, or contract management.
Proficiency in Salesforce and Microsoft Office Suite.
Strong attention to detail, organizational skills, and ability to manage multiple priorities.
Excellent communication and problem-solving skills.
Ability to work collaboratively with cross-functional teams.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplyJob Coach - Cincinnati (Per Diem)
Cincinnati, OH job
Harbor is currently looking to add a Job Coach to our vocational team in the Cincinnati area. is contingent. Requirements: * Two years teaching/training experience required. Bachelor's degree with teaching/training experience preferred. * Must have valid driver's license, acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.
Responsibilities:
* Analyzes jobs and work environments at WEP sites and worksites and breaks down jobs into trainable steps.
* Assesses client "readiness for employment and formulates appropriate interventions to assist the client in making progress towards setting and achieving their recovery goals.
* Assists the client in identifying his/her interests, skills, and aptitudes to assist in exploring possible vocational choices.
* Provides individual and/or group job coaching at WEP or work sites.
* Provides support, education (i.e., benefits counseling, advantages of employment) and consultation to clients, families, and/or significant others
* Actively develops employment opportunities and assists clients in learning job skills as needed, individually or in groups.
* Provides support to participants to assist them in problem solving and managing barriers to client participation (e.g., linking with childcare resources, health care resources, etc.).
About Harbor:
* A leading provider of mental health and substance use treatment for over 100 years
* 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
* Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
* Medical, dental, and vision coverage
* Retirement plan with company match
* Generous paid time off, sick time, and paid holidays
* Tuition and professional license reimbursement programs
* Clinical supervision hours offered
* Employee referral bonuses
* Ability to make a difference in your community!
Inbound Sales Reservations -- Remote
Remote job
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
This is a work from home position for candidates who reside in the states of Texas, and Missouri. Due to business constraints, candidates outside the states of Texas, and Missouri will not be considered for this position and should not apply.
Our next new hire training class is scheduled to start on January 30th, 2026
How You'll Shine
As an Inbound Reservations Agent, you'll make booking vacations a breeze for owners. First, you'll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Then you'll have the option to work from home, taking calls from owners who are excited to plan their dream getaways.
Though no two days are the same, you'll have the opportunity to:
Make reservations for owners
Closing skills, influencing, and the ability to provide a sense of urgency with live inventory is a must
Troubleshoot reservation issues and help owners change or cancel existing reservations
Ask discovery questions to learn more about owners' vacation preferences
Become an expert on our resorts, amenities, and destinations
Check resort availability and suggest alternative dates or accommodations if needed
Confirm reservation details to ensure accuracy and explain policies
Educate owners about vacation insurance and points protection
Provide assistance with additional travel planning
Answer questions about the vacation club product and how it's used
Pay and Schedule:
$16.50 per hour
Training schedule (4 weeks):
8:00am - 5:00pm CST
Initial schedule after training:
Monday - Friday: 12:30pm - 9:00pm CST
Saturday - Sunday: 10:30am - 7:00pm CST
A specific 40-hour schedule will be given in training
What You'll Bring
Passion for travel and hospitality
Good listening and conversational skills
Ability to quickly build rapport with customers
Willingness to work evenings, weekends, and holidays
Six months of customer service or sales experience
Basic computer skills
A high school diploma or GED
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
Auto-ApplySupport Services Specialist
Toledo, OH job
Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.
Position is full-time, 1st shift, 40 hours per week.
Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization's customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
Ensures that clients are announced to appropriate staff person.
Schedules ongoing appointments for other Harbor locations.
Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
Performs opening/closing duties as assigned.
May float to other locations as needed.
Requirements
High school diploma or equivalent required with two years of closely related office experience strongly preferred.
Must have previous experience in data entry.
Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
Must be proficient and accurate in computer use, including Microsoft Word.
Knowledge of skills to work with youth/adults affected by trauma preferred.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Chief Operating Officer (COO)
Toledo, OH job
Job Description
Harbor is seeking a dynamic Chief Operating Officer (COO) to provide leadership, vision, and operational excellence across the organization. The COO will oversee Facilities, Human Resources, and IT while driving strategic initiatives in partnership with the CEO and Senior Leadership Team.
Position is full-time, 40 hours per week, and on-site.
Education/Experience/Other Requirements:
Master's degree in business, healthcare administration, behavioral health, or related field required.
5+ years senior management experience, preferably in behavioral health or nonprofit sector.
Demonstrated experience in financial planning, analysis, human resources, information technology, and facilities oversight.
Strong background in organizational development, personnel management, budget/resource development, and strategic planning.
Understanding of behavioral health payment methodologies, value-based arrangements, and pay-for-performance models.
Exceptional problem-solving, analytical, and communication skills.
Must have valid driver's license, acceptable driving record, and be deemed insurable through Harbor's vehicle insurance carrier.
CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
Essential Job Competencies/Primary Duties:
Provide day-to-day leadership and management aligned with Harbor's mission, values, and strategic goals.
Oversee Facilities, Human Resources, and Information Technology operations, ensuring strong systems, compliance, and support for staff.
Collaborate with the CEO, Board, and Executive Leadership Team to develop and execute strategic plans and initiatives.
Ensure the effectiveness of operational processes, internal controls, and risk management strategies.
Develop and implement operating and capital budgets; ensure sound fiscal management in collaboration with the CFO and CEO.
Provide direction, leadership, and consultation for operational departments including Facilities, IT, and HR.
Foster an organizational culture of accountability, innovation, and continuous improvement.
Motivate, mentor, and develop leaders and staff across operational divisions.
Monitor and report on organizational performance metrics to the CEO and Board as requested.
Represent Harbor in community, state, and national forums, and with strategic partners.
Ensure adherence to regulatory requirements and agency policies in all operational areas.
Engage with external partners, vendors, and stakeholders to strengthen Harbor's infrastructure and growth capacity.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Business Analyst & Workflow Consultant, Legal Technology
Remote job
Harbor is seeking a Business Analyst & Workflow Consultant in legal technology. At the intersection of legal innovation and digital transformation, our Business Analysts play a critical role in reshaping how legal departments operate. We work with corporate legal teams, law firms, and enterprise partners to streamline processes, reduce operational friction, and introduce automation where it matters most.
We're a high-growth team of advisors and hands-on contributors working on cutting-edge legal technology and workflow automation solutions. This role is ideal for someone who loves solving problems, designing elegant workflows, and contributing to a mission-driven team that values innovation, ownership, and impact.
As a Business Analyst, you'll serve as a strategic bridge between the business and technology. You'll work directly with legal departments at Fortune 500 companies, identifying pain points in legal and compliance workflows and designing automation solutions using no-code/low-code platforms. You'll be involved in all aspects of client engagement-from discovery and ideation to implementation and delivery.
You'll also have the opportunity to:
Operate as part of a nimble team of consultants (typically 2-5), with mentorship from senior leaders
Play a key role in process redesign, system testing, and client success
Help shape the future of a rapidly growing tech-driven consulting firm
This is a full-time position that can be worked remotely from anywhere in the United States.
Responsibilities:
Conduct interviews, research, and process observations to identify automation opportunities
Create process maps, requirements documents, and solution designs that reflect optimized workflows
Troubleshooting conditional logic and data validation to ensure reliable workflow performance
Multitask and prioritize effectively in a consulting environment, managing multiple client relationships and concurrent projects
Develop, test, and deploy automated workflows using no-code/low-code platforms with a focus on efficiency, error handling, and integration logic
Serve as the voice of the user-ensuring intuitive, efficient, and delightful end-user experiences
Lead workshops, demos and live solutioning sessions, bridging communication between technical and non-technical stakeholders
Maintain project ownership: monitor timelines, scope, and budget to ensure successful outcomes
Deliver client-facing reports, proposals, and supporting documentation
Build expertise in legal technology tools, workflow design principles, and system integrations
Collaborate with cross-functional teams including engineers, legal professionals, and developers
Stay ahead of legal tech trends and identify areas for innovation and growth
What We're Looking For:
Strong analytical and problem-solving skills-especially around processes and systems
Ability to communicate complex ideas clearly (verbally and in writing)
Experience creating process documentation and workflow diagrams
Comfortable translating business requirements into technical specs or configurations
Proficiency with productivity tools (Excel, PowerPoint, Word, Visio or Lucidchart)
Technical aptitude and a willingness to learn no-code/low-code platforms
Passion for legal technology, operations, or enterprise workflow automation
Experience working with legal departments or related functions is a plus
Entrepreneurial mindset-confident, adaptable, and proactive
Willingness to work in a fast-paced, collaborative, and remote-first environment
Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, or Tonkean
Qualifications:
4-year undergraduate degree in business, finance, legal studies, MIS, computer science, or similar field
3+ years of experience in consulting, legal operations, or process automation
Demonstrated leadership in academic, professional, or extracurricular settings
Relevant internships or early-stage startup experience preferred
What We Offer:
A front-row seat in transforming legal service delivery at scale
A collaborative and values-driven team where your voice matters
Competitive compensation, profit-sharing, and strong benefits
Unlimited PTO and a fully remote, flexible work culture
Growth opportunities across practice areas and clients
The chance to be part of something big-and help build it from the inside out
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-ApplyInitial Billing Specialist
Toledo, OH job
Harbor is seeking an Initial Billing Specialist to join the Toledo team! This position is responsible for timely, effective and efficient revenue cycle tasks to ensure accurate claim submission and receipt of payment. It also works collaboratively with internal and external customers to obtain, update, submit, and interpret client account information.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements:
Certificate in Medical Billing or an associate degree in business, healthcare, accounting, or closely related field required, or may substitute four years related experience in lieu of degree.
Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.
Previous coding experience in a behavioral healthcare setting preferred.
Strongly prefer prior experience in customer service and behavioral health setting.
Must have strong attention to detail and be able to communicate effectively with various individuals.
Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.
Must be able to establish daily work priorities and work independently and efficiently to meet deadlines.
Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
Essential Job Competencies/Primary Duties:
Receives incoming questions from clients, payers and/or clinicians regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.
Verifies insurance coverage, co-payment, and coordination of benefits and updates client billing information accordingly.
Maintains current knowledge regarding public payers, third-party and first-party payment procedures and regulations.
Reviews charges for accuracy and generates claims for billing to payers and/or clients and follows up timely on claim generation errors.
Generates file(s) for claim submission and utilizes appropriate clearinghouses to submit claims.
Monitors and maintains claim rejections in the clearinghouse to effectively clear rejections in a timely manner.
Monitors trends in submission and rejection and communicates information effectively to Claims Coordinator to assist in resolving system errors and identify potential projects.
Updates and inputs corrections into EHR/EMR software to prevent future claim rejections.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
About Harbor:
A leading provider of mental health and substance use treatment for over 100 years
350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Medical, dental, and vision coverage
Retirement plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Employee referral bonuses
Ability to make a difference in your community!
Director, Finance Systems Technology
Remote job
Harbor is seeking a Director of Finance Systems Technology to join our growing team. As Director - Finance Systems Technology, you will play a critical role in defining and driving the technical strategy and be accountable for the technical delivery of law firm finance system solutions. You will lead teams of technical consultants focused on solution and systems architecture, software implementation, and customization development related to integrations, reporting, document generation and business process automation, with management responsibility of three managers. This role requires a people management, consulting and development background, requiring robust interpersonal skills and advanced knowledge in a multitude of technical areas, along with the desire to remain at the forefront of industry related progression. This position can be worked anywhere in the USA, UK or Canada.
Responsibilities:
Responsible for client management and delivery success
Establish strategy for technical delivery and identify and cultivate growth opportunities
Accountable for establishment and adherence to best practices and standards
Manage teams of developers
Accountable for cultivating new talent and managing career paths
Accountable for managing team schedules and expected utilization levels
Strong analytical, problem solving and communication skills with ability to articulate with individuals at all levels
Work closely with solution architects, developers, analysts, clients and other stakeholders to ensure alignment with business requirements
Note: The duties and responsibilities outlined in this description are not a comprehensive list and additional job-related tasks may be assigned from time to time. In addition, the scope of the job may change as necessitated by business demands.
Qualifications:
Four-year degree in a relevant field or equivalent combination of experience and education
5+ years of experience managing teams of developers
10+ years of experience in consulting/legal environment
Deep experience and knowledge in a variety of development technologies and software platforms including, but not limited to, Elite 3E, Microsoft SQL Server, .Net framework, OData and RESTful APIs
Deep experience writing Microsoft SQL Server queries and stored procedures with a solid understanding of relational database structure and normalization
Deep experience and knowledge of cloud computing solutions and architecture
Experience related to project planning and execution
Experience with, and extended knowledge of the methodologies supporting data extraction and integration
Understanding of Power Automate or other low code workflow platforms
Travel required (minimal) as business deems necessary
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients - leading law firms, corporations, and their law departments - to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Auto-Apply