Customer Service Representative jobs at Hilb Group

About Catalant:As the pioneer of Consulting 2.0, Catalant gives the world's leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients' most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done. We've reimagined consulting for today's world: it's digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who've solved similar problems before. Backed by world-class venture investors, we're building the team that will take Catalant and the future of consulting to the next level. As an Associate within our Client Community, you will play a pivotal role in supporting clients, experts, and the broader Catalant team throughout the entire go-to-market lifecycle. Our internal Client Community team is made up of driven, sales-focused professionals dedicated to sparking business growth, nurturing strategic partnerships, and unlocking new opportunities for our clients. Your core responsibilities will include identifying talent needs through proactive outreach to prospective customers, expertly matching consultants to client requirements, vetting and coaching experts, and managing key projects and processes. This role is tailored for individuals eager to develop a diverse skill set, with a clear trajectory toward more senior positions in sales and client management. This position offers the opportunity to make a tangible impact while building a strong foundation for career advancement.What you'll do Expert Matching and Sourcing: Author and post project descriptions that enable consultants to accurately self-select where they are a strong fit to support client needs Review and vet expert profiles to create a short-list of high potential profiles for client review Search for niche expertise via LinkedIn and other professional networking platforms Prepare and coach experts on client interviews and proposal development Provide post-interview feedback to consulting experts Business Development / Lead Generation Research client prospects to identify potential buyers Monitor target customers for buying signals Outreach to prospective clients via email, LinkedIn, and phone to generate interest and introductory calls Lead assessment and qualification Drive discovery and uncover opportunities where the Catalant expert network can address client needs General Project Support Drive expert review and interview process including scheduling, tracking progress, and escalating delays Advise and coach clients and experts on how to best utilize the Catalant platform Review expert submissions (pitches, full proposals, pricing) to ensure high quality and to identify risks Monitor active consulting engagements and identify opportunities for extensions in partnership with expert consultants What you'll bring Bachelor's Degree 2- 4 years of experience in business development, executive recruiting, or similar roles Ability to proactively manage and prioritize a variety of activities Tenacity to work with clients, experts, and prospects including the ability to overcome basic objections Strong communication Ability to quickly build relationships and trust with outside consultants Prior experience with business development outreach to warm and cold lead, or the interest and capacity to learn LinkedIn Sales Navigator or Recruiter experience a plus Benefits At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: - Flexible paid time off- 13 company holidays + a week off from Christmas through New Years- Twelve weeks of paid parental leave regardless of how you choose to grow your family- Generous health insurance coverage as well as optional vision and dental- 401k to save for retirement- Pre-tax commuter and flexible spending accounts- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development - Wellness stipend for your mental, emotional, or physical wellbeing needs and support- Work from Home stipend Equal Employment Opportunity PolicyCatalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination. We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges. Your Impact: Our Global Customer Fulfillment team is critical to our success, ensuring seamless delivery of our innovative 3D printing solutions to thousands of customers worldwide. We are looking for a Global Head of Customer Fulfillment who is passionate about operational excellence, data-driven decision-making, and continuous improvement. In this pivotal role, you further develop our distribution ensuring a positive customer order fulfillment process and you will lead the strategy leader of our global distribution network, directly impacting customer satisfaction and business scalability. In this role you are expected to be the leader of the customer fulfillment team for the organization. You lead the team, you start initiatives, you manage internal stakeholders, you own vendor relationships, you have a helicopter view while also owning operational tasks. A critical aspect of this role is defining, tracking, and optimizing key performance indicators (KPIs) for the team and our third-party logistics partners. You will report to the COO and will manage a team of >10 people. What You'll Do: Strategic Leadership: Develop and execute a comprehensive global fulfillment strategy that scales with Formlabs' rapid growth, ensuring efficient internal and external processes. Customer Experience Champion: Think of fulfillment as a product and an important part of customer journey that can create competitive advantage. Ensure a best-in-class service experience. End-to-End Flow Management: Oversee and optimize all aspects of inbound and outbound product flow, from supplier to end-customer, across a complex international network. Cross-Functional Supply Chain Enablement: Partner closely with internal teams, including (but not limited to): Materials (Spectra): Provide critical support for inbound transportation, warehouse logistics, and direct-to-customer parcel shipments. Global Trade & Compliance: Develop and implement strategies to mitigate tariff costs and ensure compliance across the supply chain. Procurement & Sourcing: Lead vendor management (RFP/RFQ) initiatives for logistics services, optimizing both cost efficiency and service levels. Process Automation: Drive automation projects within our ERP (NetSuite) and fulfillment systems to support the company's ambitious growth targets (doubling in size over 3 years) while maintaining lean operational resources. Inventory Excellence: Own and improve global inventory management, accuracy, and cycle counting programs to minimize discrepancies and optimize working capital. Logistics Optimization: Design, implement, and continuously refine local and international shipping strategies to enhance speed, reliability, and cost-effectiveness. Performance Measurement & Reporting: Establish metrics and reporting mechanisms to track team and vendor performance, providing clear, data-driven updates and strategic recommendations to senior leadership. About You: Leadership & Experience: Minimum of 7 years of progressive leadership experience in global operations, supply chain, warehousing, or transportation, preferably within a high-growth or e-commerce environment. Demonstrated success in building, leading, and mentoring high-performing teams, fostering a culture of accountability and continuous improvement. Operational Expertise: Deep understanding of end-to-end global supply chain processes, including freight shipping, logistics, and multi-node distribution networks. Proven track record of optimizing operational efficiency, reducing costs, and improving service levels. Proficiency in leveraging data analytics, spreadsheets, and database tools for informed decision-making and performance monitoring. Strategic & Collaborative Acumen: Exceptional ability to navigate complex cross-functional environments, building strong relationships with internal stakeholders (e.g., Sales, Manufacturing, Engineering, Finance) to drive collaborative outcomes. Demonstrated experience in strategic vendor management and contract negotiation with 3PLs and logistics providers. Strong analytical and problem-solving skills, with a bias for action and a detail-oriented approach. Customer Centricity: An unwavering commitment to delivering an exceptional customer experience, balanced with operational efficiency and cost optimization. A proactive mindset, consistently seeking opportunities to exceed customer expectations. Adaptability & Communication: Highly adaptable and comfortable thriving in a fast-paced, dynamic, and rapidly evolving business environment. Ability to work effectively across different time zones and cultures, communicating clearly and concisely with diverse audiences, including senior leadership. Bonus Skills: Experience in working with or for a third-party logistics provider Familiarity with enterprise resource planning systems Experience in rapidly-growing startup environments Our Benefits & Perks: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan - Take time when you need it Ample on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course… unlimited 3D prints We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To reinvent an industry, you have to build the best team. Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life. Formlabs is looking for highly motivated individuals to join us as we bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution throughout the world! Companies like Google, Tesla, Gillette, and New Balance rely on the products and services that Formlabs provides, and the list is always growing. Join the exciting 3D printing industry where the possibilities are endless, innovation is at the core of what we do, and we strive to solve unique customer challenges. Your Impact: Our Global Customer Fulfillment team is critical to our success, ensuring seamless delivery of our innovative 3D printing solutions to thousands of customers worldwide. We are looking for a Global Head of Customer Fulfillment who is passionate about operational excellence, data-driven decision-making, and continuous improvement. In this pivotal role, you further develop our distribution ensuring a positive customer order fulfillment process and you will lead the strategy leader of our global distribution network, directly impacting customer satisfaction and business scalability. In this role you are expected to be the leader of the customer fulfillment team for the organization. You lead the team, you start initiatives, you manage internal stakeholders, you own vendor relationships, you have a helicopter view while also owning operational tasks. A critical aspect of this role is defining, tracking, and optimizing key performance indicators (KPIs) for the team and our third-party logistics partners. You will report to the COO and will manage a team of >10 people. What You'll Do: Strategic Leadership: Develop and execute a comprehensive global fulfillment strategy that scales with Formlabs' rapid growth, ensuring efficient internal and external processes. Customer Experience Champion: Think of fulfillment as a product and an important part of customer journey that can create competitive advantage. Ensure a best-in-class service experience. End-to-End Flow Management: Oversee and optimize all aspects of inbound and outbound product flow, from supplier to end-customer, across a complex international network. Cross-Functional Supply Chain Enablement: Partner closely with internal teams, including (but not limited to): Materials (Spectra): Provide critical support for inbound transportation, warehouse logistics, and direct-to-customer parcel shipments. Global Trade & Compliance: Develop and implement strategies to mitigate tariff costs and ensure compliance across the supply chain. Procurement & Sourcing: Lead vendor management (RFP/RFQ) initiatives for logistics services, optimizing both cost efficiency and service levels. Process Automation: Drive automation projects within our ERP (NetSuite) and fulfillment systems to support the company's ambitious growth targets (doubling in size over 3 years) while maintaining lean operational resources. Inventory Excellence: Own and improve global inventory management, accuracy, and cycle counting programs to minimize discrepancies and optimize working capital. Logistics Optimization: Design, implement, and continuously refine local and international shipping strategies to enhance speed, reliability, and cost-effectiveness. Performance Measurement & Reporting: Establish metrics and reporting mechanisms to track team and vendor performance, providing clear, data-driven updates and strategic recommendations to senior leadership. About You: Leadership & Experience: Minimum of 7 years of progressive leadership experience in global operations, supply chain, warehousing, or transportation, preferably within a high-growth or e-commerce environment. Demonstrated success in building, leading, and mentoring high-performing teams, fostering a culture of accountability and continuous improvement. Operational Expertise: Deep understanding of end-to-end global supply chain processes, including freight shipping, logistics, and multi-node distribution networks. Proven track record of optimizing operational efficiency, reducing costs, and improving service levels. Proficiency in leveraging data analytics, spreadsheets, and database tools for informed decision-making and performance monitoring. Strategic & Collaborative Acumen: Exceptional ability to navigate complex cross-functional environments, building strong relationships with internal stakeholders (e.g., Sales, Manufacturing, Engineering, Finance) to drive collaborative outcomes. Demonstrated experience in strategic vendor management and contract negotiation with 3PLs and logistics providers. Strong analytical and problem-solving skills, with a bias for action and a detail-oriented approach. Customer Centricity: An unwavering commitment to delivering an exceptional customer experience, balanced with operational efficiency and cost optimization. A proactive mindset, consistently seeking opportunities to exceed customer expectations. Adaptability & Communication: Highly adaptable and comfortable thriving in a fast-paced, dynamic, and rapidly evolving business environment. Ability to work effectively across different time zones and cultures, communicating clearly and concisely with diverse audiences, including senior leadership. Bonus Skills: Experience in working with or for a third-party logistics provider Familiarity with enterprise resource planning systems Experience in rapidly-growing startup environments Compensation: We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact. At Formlabs, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $135,000 and $275,000 and your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization. Our Benefits & Perks: Robust equity program to build future wealth through RSUs Comprehensive healthcare coverage (Medical, Dental, Vision) Low cost fund options in our 401K and access to advisors Generous paid Parental Leave (up to 16 weeks) Tenure-based paid Sabbatical Leave (up to 6 weeks) Flexible Out of Office Plan - Take time when you need it Ample on-site parking & pre-tax commuter benefits Healthy on-site lunches, snacks, beverages, & treats Regular sponsored professional development opportunities Many opt-in culture events across our diverse community And of course… unlimited 3D prints We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Job DescriptionCentral Cooling & Heating - Customer Service Representative Come join one of the fastest growing home services companies in the US! Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer:- 401(k) with Company Match- High-quality, Affordable Medical, Dental, and Vision Insurance- Health Savings Account with company contributions- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Family & friends discounts on services- Yearly Performance Reviews Customer Service RepAbout Central Cooling & HeatingCentral Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved. Responsibilities include the following:Daily scheduling of field service technicians Direct interaction with customers in need of service Answer in-bound calls Make outbound calls to schedule service and solicit customers for future business Dispatch technicians to jobs Helping team members with side tasks Maintain customer database Provide BEST IN CLASS customer service This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase “customer first” was practiced daily Experience with Service Titan system is a bonus Salary: $22 - $26 per hour Schedule:8 hour shift Day shift Monday to Friday and 1 ½ day Saturday a month OvertimeWeekend availability for on call once a month, must have wifi at home Ability to commute/relocate:Reliable commute to Woburn daily or planning to relocate before starting work (Required) Experience:Dispatching: 3 years (Preferred) Service Coordinator: 3 years (Preferred) HVAC Industry: 1 year (Preferred) Work Location: In person We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Central Cooling & Heating - Customer Service Representative Come join one of the fastest growing home services companies in the US! Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer:- 401(k) with Company Match- High-quality, Affordable Medical, Dental, and Vision Insurance- Health Savings Account with company contributions- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Family & friends discounts on services- Yearly Performance Reviews Customer Service RepAbout Central Cooling & HeatingCentral Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved. Responsibilities include the following:Daily scheduling of field service technicians Direct interaction with customers in need of service Answer in-bound calls Make outbound calls to schedule service and solicit customers for future business Dispatch technicians to jobs Helping team members with side tasks Maintain customer database Provide BEST IN CLASS customer service This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following:1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase “customer first” was practiced daily Experience with Service Titan system is a bonus Salary: $22 - $26 per hour Schedule:8 hour shift Day shift Monday to Friday and 1 ½ day Saturday a month OvertimeWeekend availability for on call once a month, must have wifi at home Ability to commute/relocate:Reliable commute to Woburn daily or planning to relocate before starting work (Required) Experience:Dispatching: 3 years (Preferred) Service Coordinator: 3 years (Preferred) HVAC Industry: 1 year (Preferred) Work Location: In person

Job DescriptionCentral Cooling & Heating - Customer Service Representative Come join one of the fastest growing home services companies in the US! Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer:- 401(k) with Company Match- High-quality, Affordable Medical, Dental, and Vision Insurance- Health Savings Account with company contributions- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Family & friends discounts on services- Yearly Performance Reviews Customer Service RepresentativeCentral believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Central Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.The Central Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals. They are responsible for the following:· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.· Screening, qualifying, and scheduling appointments for our service technicians.· Inputting customer data into our proprietary database. The ideal Customer Experience Representative must have:· The ability to work Monday thru Friday 9-6, Sat 8-12 1-2 times a month.· WIFI at home to log into our system when on call. Our on-call rotation is one day per week each week and one weekend a month. We provide a laptop and cell phone all emergency calls go to which may need to be dispatched out that day/night or scheduled for next business day.· Excellent communication, organizational and interpersonal skills.· A polished and professional demeanor.· Self-motivation and discipline.· An ambitious and competitive nature.· Highly evolved customer service skills.· A working knowledge of Microsoft office and computer savvy competence. The eligible Customer Experience Representative will receive:· Average first year income range: $20-$25/HR depending on experience + on call pay.· Benefits: Medical, Dental, and Life Insurance.· Potential for monthly bonuses/commissions.· 401(k) with company match.· Comprehensive, paid training.· On-going training and mentorship. Requirements:· Ability to commute to Woburn daily.· Ability to work from home with WIFI for the on-call shift.Job Type: Full-time Salary: $20.00 - $25.00 per hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Central Cooling & Heating - Customer Service Representative Come join one of the fastest growing home services companies in the US! Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Come grow with us! In exchange for your skillset and commitment, we offer:- 401(k) with Company Match- High-quality, Affordable Medical, Dental, and Vision Insurance- Health Savings Account with company contributions- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Family & friends discounts on services- Yearly Performance Reviews Customer Service RepresentativeCentral believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Central Customer Experience Team's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.The Central Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals. They are responsible for the following:· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.· Screening, qualifying, and scheduling appointments for our service technicians.· Inputting customer data into our proprietary database. The ideal Customer Experience Representative must have:· The ability to work Monday thru Friday 9-6, Sat 8-12 1-2 times a month.· WIFI at home to log into our system when on call. Our on-call rotation is one day per week each week and one weekend a month. We provide a laptop and cell phone all emergency calls go to which may need to be dispatched out that day/night or scheduled for next business day.· Excellent communication, organizational and interpersonal skills.· A polished and professional demeanor.· Self-motivation and discipline.· An ambitious and competitive nature.· Highly evolved customer service skills.· A working knowledge of Microsoft office and computer savvy competence. The eligible Customer Experience Representative will receive:· Average first year income range: $20-$25/HR depending on experience + on call pay.· Benefits: Medical, Dental, and Life Insurance.· Potential for monthly bonuses/commissions.· 401(k) with company match.· Comprehensive, paid training.· On-going training and mentorship. Requirements:· Ability to commute to Woburn daily.· Ability to work from home with WIFI for the on-call shift.Job Type: Full-time Salary: $20.00 - $25.00 per hour

We're seeking an experienced Head of Customer Support to build and lead a world-class, utility-grade support operation as we scale to enterprise-wide deployments. LineVision delivers grid intelligence to electric utilities around the world that depend on our technology to manage critical infrastructure, and exceptional support is a crucial component of delivering on our mission. You'll be responsible for creating, leading and implementing a robust, 24/7 operation that delivers the reliability, security, and service standards our utility customers demand. This is a unique opportunity to define every aspect of a customer support organization: the model, the processes, the tools, the team, and the culture. Reporting to: VP Client Success Location: Boston, MA or Boulder, CO What You'll Do Build the Foundation * Define and implement a comprehensive support model tailored to utility-grade reliability requirements (SLAs, escalation paths, communication protocols) * Design and document standard operating procedures for incident response, ticket management, and customer communications * Establish metrics and KPIs to measure support quality, response times, resolution rates, and customer satisfaction * Partner with engineering and IT teams to build or customize support tools, ticketing systems, knowledge bases, and monitoring capabilities * Create feedback loops between support and product/engineering to drive continuous improvement * Work cross-functionally with IT, Security and Engineering to define alerts, escalation paths, and runbooks for security and availability incidents * Become expert with LineVision's applications and support tooling (cloud infrastructure, monitoring systems, ticketing platforms, and knowledge management tools) * Implement automation and self-service capabilities where appropriate without compromising service quality Build and Lead the Team * Determine optimal staffing models for 24/7 coverage, including shift structures, on-call rotations, and escalation tiers * Recruit, hire, and onboard support staff as needed who understand mission-critical environments * Develop comprehensive training programs covering technical product knowledge, utility industry context, support procedures and practices, and customer communication * Create career development paths and mentorship programs to retain top talent Deliver Operational Excellence * Manage security incidents with utility customers, ensuring clear communication and rapid resolution * Build strong relationships with key customer stakeholders and understand their unique operational needs * Continuously refine processes based on incident retrospectives and customer feedback * Ensure knowledge capture and documentation from every customer interaction * Infuse a practice and mindset of continuous improvement into your team Ongoing Responsibilities * Build relationships with key customer technical stakeholders * Coordinate with IT/Security during incidents impacting customers * Drive continuous improvement through incident retrospectives * Balance customer needs with product/engineering priorities Who You Are Required Experience * 5+ years in customer support leadership roles, with at least 2 years managing teams supporting mission-critical or infrastructure software * Proven track record building support operations from early stage to mature, scalable systems * Experience with 24/7 support models, including on-call programs and incident management frameworks * Strong technical aptitude with ability to understand complex technical products and translate between technical and non-technical audiences Ideal Background * Familiarity with utility operations, SCADA systems, grid management, or energy technology * Understanding of high-availability systems, uptime requirements, and disaster recovery * Familiarity with security incident management * Experience with support tools and platforms (Jira Service Management, PagerDuty, etc.) Key Competencies * Builder mentality: You thrive in ambiguous environments and enjoy creating structure where none exists * Customer empathy: You understand that for utility customers, our software impacts millions of end users and critical infrastructure * Operational rigor: You're obsessive about processes, documentation, and continuous improvement * Technical credibility: You can hold your own in conversations with both customers and engineering teams * Leadership: You know how to hire, develop, and retain talented people in demanding support environments What Success Looks Like In 3 months, you will have: * Defined core support processes, SLAs, and escalation procedures * Implemented primary support tooling and knowledge management systems * Defined key metrics and begun tracking performance In 6 months, you will have: * Built a fully operational 24/7 support system with proven reliability * Created comprehensive documentation and training materials * Established strong partnerships with engineering and product teams In 12 months, you will have: * Positioned our 24/7 support system to scale with growing customer demand without sacrificing quality * Built a reputation with customers as a trusted partner in their operations Why Join Us * Impact: Your work directly supports critical infrastructure that powers communities * Ownership: This is your operation to build-you'll have autonomy and leadership support * Growth: Join at a stage where your contributions shape the company's trajectory * Mission: Help accelerate the energy transition by ensuring utilities can rely on modern technology Our Commitment We're committed to building diverse, inclusive teams and providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Pay Disclosure Salary Range/Hourly Rate for Massachusetts Based Applicants: $20.90 - $23.92 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.

with working hours of M-F 11:30am EST to 8:00pm EST. PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports). PRINCIPAL DUTIES AND RESPONSIBILITIES Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. Contacts clients of abnormal test results, problems with specimens and requisitions, verify information. Assists clients with questions regarding status of tests, test requirements, specimen handling, etc. Assists clients with requests for changes to their requisitions, critical values, and patient information. Documents all calls into appropriate systems. Communicates with Sales and Clinical Support Reps about clients. Communicates with all departments to resolve client questions and problems in a timely manner. Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc. Helps orient and instruct new staff. Provides input for improvement of department policy and procedures. May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor. May refer to senior staff for assistance with higher level problems that may arise. Escalates issues to supervisor for resolution, as deemed necessary. Assists with various projects as assigned by direct supervisor. Other duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 20 lbs. Must be able to sit for an extended period of time. No travel requirements EDUCATION: High School Diploma required EXPERIENCE AND REQUIRED SKILLS: 1 - 2 years' related experience. Must have excellent communication skills. Prior experience in medical/laboratory customer service setting. Prior call center experience and/or multi-line phone system. The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $18.22 - $26.73 for Lawrence, MA location Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. EOE, disability/veterans

The Customer Service Representative will receive inbound service calls from existing and prospective clients, internal and external departments. While interacting with customers, the Representative will answer inquiries, resolve issues, respond to customer requests, uncover and explore sales opportunities for additional products and services and make qualified sales referrals. Works independently in servicing customers on a wide variety of products and services. Works with various departments to reconcile customer issues while attempting to limit future occurrences. Essential Job Responsibilities: Assist customers with account inquiries, servicing needs and issue resolution. Consistently deliver customer service that is knowledgeable, patient, prompt, empathetic and courteous. Research and provide verification and documentation of customer issues and resolution. Represent our customers in resolving issues by contacting other departments of expertise as needed. Build rapport and strengthen customer relationships while servicing customer needs. Maintain a thorough knowledge and understanding of First Niagara products and services. Effectively educates customers on the features and benefits of First Niagara products and services and is able to identify and recognize customer needs and opportunities to offer additional or enhance current products and services. Effectively recognize and act upon client retention opportunities. Provides customers first call resolution by coordinating and following up with other departments or lines of business as appropriate. Refer customer to appropriate department for sale closure. Meets and exceed established sales and production goals while contributing to the overall sales success of the team, Contact Center, and First Niagara. Adheres to established center and First Niagara policies and procedures related to servicing, sales, regulatory compliance and quality. Acts as a peer partner to other Contact Center employees, including recently hired employees. Provide guidance and assistance to less experienced representatives in person or via telephone. Works collaboratively in a team environment to achieve team, department, and business commitments Shows initiative and takes action with an appropriate level of independence. Supports and participates in changes to policies and procedures and is supportive of management decisions. Receptive to coaching and feedback, possess desire to meet/exceed goals and solve customer issues in a fast paced environment. Demonstrates flexibility in working additional hours based on business needs. Desired Skills and Experience Requirements: HS diploma or GED Minimum 1 year of Customer Service and/or Call center experience. Evening and weekend availability preferred. Ability to communicate effectively and clearly, both orally and in writing. Ability to communicate effectively and professionally with others, including exhibiting a courteous and conscientious business- like manner in the workplace Aptitude for working in a confidential and organized environment Must be able to represent department and First Niagara in a professional manner through actions and appearance. Must be able to attend a paid training program. Must demonstrate flexibility in working evening and weekend shifts. Predictable and reliable attendance and punctuality are essential functions of this position

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Zelis Payments Payee Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Payee Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach you! What You'll Do: * Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment * Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer) * Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting. * Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution. * Build and maintain a thorough knowledge of Zelis Payments products and solutions. * Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy. * Maintaining scheduled adherence and remaining productive throughout your given shift. * Ability to consistently meet monthly stat expectations and attendance goals. * Maintain and display a positive attitude. What You'll Bring to Zelis: * Passion for customer service and helping people * Excellent telephone etiquette and verbal communication skills * Proficiency in problem-solving and basic troubleshooting * Computer proficiency and technical aptitude * Attention to detail * Consistent and reliable * Comfort with MS Office applications such as Word, Excel, PowerPoint, etc. * Demonstrated resilience and resourcefulness in customer service situations * To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Base Salary Range $17.75 At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ***************************. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

with working hours of M-F 11:30am EST to 8:00pm EST. PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports). PRINCIPAL DUTIES AND RESPONSIBILITIES Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through effective and timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. Contacts clients of abnormal test results, problems with specimens and requisitions, verify information. Assists clients with questions regarding status of tests, test requirements, specimen handling, etc. Assists clients with requests for changes to their requisitions, critical values, and patient information. Documents all calls into appropriate systems. Communicates with Sales and Clinical Support Reps about clients. Communicates with all departments to resolve client questions and problems in a timely manner. Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc. Helps orient and instruct new staff. Provides input for improvement of department policy and procedures. May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor. May refer to senior staff for assistance with higher level problems that may arise. Escalates issues to supervisor for resolution, as deemed necessary. Assists with various projects as assigned by direct supervisor. Other duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to 20 lbs. Must be able to sit for an extended period of time. No travel requirements EDUCATION: High School Diploma required EXPERIENCE AND REQUIRED SKILLS: 1 - 2 years' related experience. Must have excellent communication skills. Prior experience in medical/laboratory customer service setting. Prior call center experience and/or multi-line phone system. If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com) EOE, disability/veterans

Description Westford Veterinary Emergency Referral Center is looking to add a compassionate and skilled Client Service Representative to our team. Founded in 2012, the Westford Veterinary Emergency & Referral Center is an animal care facility like no other. Our campus spans 3 buildings totaling 17,000 square feet. We offer 24/7 emergency & critical care, urgent care, anesthesiology & pain management, internal medicine, orthopedic & soft tissue surgery, neurology & neurosurgery, and physical rehabilitation. We are proud to offer a complete in-house laboratory, 3 DR radiology rooms, 3 ultrasound suites, 6 roomy surgical suites, CT scanner, digital endoscope system, minimally invasive surgery tower, and a 1.5T MRI.Client Service Representative Westford Veterinary Emergency Referral Center in Westford, MAWHAT YOU'LL DO Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system Warmly greets clients Prepares patient files Receives and relays client correspondence and updates client financial records Answers client's inquiries about basic animal care questions and routine procedures Admits patients and handles medical records entries accurately Prepares client invoices for services performed Handles payment transactions Receives and relays telephone, fax, and email messages accurately and promptly BENEFITSWe're passionate about helping you reach your greatest potential - both at work and at home. As a result, our total compensation package is outstanding and rewarding: Great pay with competitive medical, dental, and vision insurance coverage 401K with a company match of up to 4%- after 6 months of service Generous paid time off count (FSA) and Commuter Benefits Mental Health Resources Company-paid bonding leave Plus, special benefits to utilize for your own pet: Pet Care: Discounts on veterinary services and products Pet Diagnostics: Discounts on reference lab testing Pet Food: Discounts on Purina pet foods Pet Insurance: Discounts available with our preferred vendor REQUIREMENTS High school diploma or equivalent Prior experience in a front desk or reception role required, preferably in a healthcare or medical setting Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Must be a team player and have compassion for pets and their people Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check.FOR MASSACHUSETTS APPLICANTS: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. Learn more about our career opportunities at: ************************************** uncommon support partners with joy.

Job Description About Us Naveris is a rapidly growing precision oncology diagnostics company on a mission to change the way HPV-driven cancers are detected, monitored, and managed. Our flagship test, NavDx , is a cutting-edge, blood-based Lab Developed Test (LDT) that detects circulating Tumor Tissue Modified Viral (TTMV )-HPV DNA. NavDx provides clinicians with earlier insights into recurrence, enabling more informed and personalized patient care and outcomes. Opportunity The purpose of the Exception Handling Resolution Specialist is to serve a molecular diagnostics lab in resolving exception events pertaining to patient results. You will assist the Exception Handling Resolution group in day-to-day quality control, exception cases resolution and internal/external outreach and documentation. You are responsible for ensuring that the documentation of procedures related to resolving exception cases meets all regulatory requirements, reviewing data for accuracy, and issuing test reports in a timely manner. Job Responsibilities Reporting to the Sr. Exception Handling Resolution Supervisor, you will be supporting the Clinical Lab department in ensuring the timely and complete resolution of any exception handling events as it pertains to Medical Records and patient data. Duties include: Ensure problem log resolution, GDP documentation and interdepartmental collaboration Triage exception handling requests and external inquires Report quality issues directly to the Clinical Laboratory Director Maintain and manage personal daily performance and workload Execute procedures to resolve problem log cases in a timely manner Escalate problem log cases to appropriate parties when necessary Review issues regarding problem cases with Sr. Exception Handling Resolution Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions Follow all policies and procedures for exception handling workflows Follow all company policies and procedures Follow quality assurance and quality control programs, taking corrective action when necessary Monitor Xifin rejection queue, when necessary Monitor and makes appropriate outreach for LCD Manual review queue, when necessary Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account Understand and recognize laboratory information system alerts and flags and takes the appropriate action Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken Assist in the drafting of result reports within the scope of the position Communicate with staff to ensure highest level quality of work for each specimen received Effectively communicate via written, verbal, face-to-face, telephone, and computer methods Provide excellent patient and provider care at all times Respect and maintain the confidentiality of information relative to clients and patients Maintain CAP/CLIA compliance Requirements Bachelor's degree or higher in a healthcare program is preferred, but not required Experience with laboratory information systems and/or electronic health records system Excellent customer service skills and history of conflict resolution History of developing and maintaining controlled procedures Ability to work independently in an extremely fast-paced, dynamic environment Must be a team player with good interpersonal skills Excellent problem-solving, organization, and communication skills Proficient in Microsoft Office Suite Able to be onsite at our Waltham, MA laboratory Compliance Responsibilities Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company. Why Naveris? In addition to our great team and advanced medical technology, we offer our employees competitive compensation, work/life balance, remote work opportunities, and more! Naveris is an Equal Opportunity Employer Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Salary Range : $24.04 - $28.85 per hour Powered by JazzHR zCvrsTMIdN

The Inside Sales position is responsible for managing day-to-day sales activities in line with the strategy set forth by Shepley Wood Products and Outside Sales Leaders. Day-to-day sales activities include but are not limited to quoting, ordering, setting up deliveries, follow up (internal & external), review and verification of documentation, product research, training (internal & external), answering phones, and servicing walk in customers. Responsibilities include: Prepare and present professional and accurate material quotes. Review projects and building plans to assess customer needs. Act as an advisor to identify resources and anticipate needs. Oversee and prepare special orders. Maintain regular communication with customers and follow up on outstanding material quotes. Input sales orders quickly and accurately to our internal systems. Oversee the fulfillment of orders to ensure products are received on time and on budget. Strive to exceed customer service expectations. Work well in highly collaborative team atmosphere. Perform other duties as assigned. Qualifications: High School diploma. 3 to 5 years building materials industry required. Construction industry experience is a plus. Self-motivated and conscientious with high energy and attention to detail. Excellent communication and interpersonal skills. Computer aptitude and willingness to learn product and computer systems. Exceptional organizational skills; ability to multi-task; strong sense of urgency. Schedule: Monday to Friday, full-time. Saturdays as needed.

About the Opportunity The Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. Enrollment Contact Representative duties will include, but not be limited to, the following: Assist students in successfully navigating the admissions process, with the ultimate goal of building a relationship between the students and the university. Guide international students to appropriate e-forms and assist with tier 1 questions regarding immigration compliance, employment, travel, etc. Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options. Advise students of approaching important deadlines. Advise students of available Northeastern student service resources available to him/her and how to obtain these services. Act as a liaison for students to those services to assure the student's questions and concerns are being addressed Maintain a knowledgebase for all area the Contact Center supports. This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgement and possess technological literacy. Individuals must be willing to work in a metrics driven position. Minimum Qualifications: Minimum of Associate's Degree or equivalent, is required. Strong interpersonal, organizational, phone, and communication skills required. Customer service experience is essential, previous Contact Center experience is ideal. Ability to understand and effectively communicate financial and university information and policies. The candidate should have experience in working with various databases and system software with the ability to troubleshoot independently. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is essential. This position will require a flexible work schedule that may include some early evening hours. Key Responsibilities & Accountabilities: Identify the most important job duties (maximum of 5) using no more than 3-4 concise sentences. Indicate the typical percent of time required for each job duty; the total percent of time must equal 100%. Begin with the most important duty. Contact Operations: Inbound & Outbound Provide frontline support and maintain knowledge of multiple departments which include but are not limited to: Student Financial Services, Admissions, Office of Global Services, and the University Main Line. Ascertain the level of the inquiry and make an appropriate decision as to the correct action to be taken to refer the student to the appropriate Northeastern office workflow to resolve the matter. Direct a callers to appropriate information online or e-mail appropriate documents/forms. Verify receipt of documents and forms. Provide support and guidance upon a student's enrollment to assist in retention efforts and increase student success rates during the academic experience. Duties within this responsibility include: Proactively reminding students of approaching important deadlines. Advising students of what Northeastern resources/services are available to him/her and how to obtain said services. Act as a liaison for the student to those services to assure that student's questions and concerns are being addressed. Participate in regular call out campaigns for the departments we support for both current and prospective students. Data and Record Management Maintain accurate and clear records of student contacts in the multiple data systems utilized. Provide feedback on any issues/interests that may arise during student contacts in efforts to provide continued improvement of the student experience and the programs offered. Anticipate customer inquiries to better prepare timely responses/ resolutions to customer concerns. Document the conversation with caller in the appropriate system for the interaction. Report call trends to management on a regular basis. This is a hybrid position that will be based in Dedham. Some training will be conducted on Boston main campus. Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 106H Expected Hiring Range: $23.02 - $31.66 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently. For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally. Job Description Are you a sales powerhouse? Jitterbit is seeking top-tier talent for the role of Inside Sale Representative. As part of our dynamic team, you'll drive SMB sales success in a designated territory, shaping the digital landscape for our clients. With a focus on our cutting-edge iPaaS solutions, application development, and EDI, you'll be at the forefront of innovation. Your mission will be to: Cultivate a robust pipeline of new business opportunities within an assigned territory Forge meaningful connections with decision-makers Lead the charge in closing deals to meet and exceed targets Collaborate seamlessly with internal teams to drive success Showcase our game-changing solutions through compelling presentations and demos Leverage the latest sales tech stack to amplify your impact Qualifications Are you ready to make your mark? Here's what we're looking for: A proven track record of success in B2B technology sales Mastery of the sales cycle, from prospecting to closing Fearless in engaging with SMB decision-makers A strategic thinker with a knack for problem-solving Tech-savvy and eager to learn about our innovative products Excellent communication skills, both verbal and written A passion for exceeding expectations and driving results BA or BS Degree or equivalent experience Additional Information What You'll Get: Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes. Career development and mentorship A flexible, remote-friendly company with personality and heart Please be advised that Jitterbit does not: Conduct interviews through unsecure messaging platforms. Request sensitive personal information, such as social security numbers or bank details, during initial contact. Require payment or fees from applicants at any stage of the hiring process. Offer unrealistic salaries or benefits packages. #LI- AK Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

About the Opportunity The Student Account Representative serves as a frontline representative for the Office of Student Financial Services (SFS), delivering exceptional service to students, families, faculty, staff, and third-party stakeholders on all matters related to student accounts. Operating across in-person, phone, and digital channels, this role combines expert customer service with critical operational responsibilities to ensure seamless account management and customer satisfaction. In addition to customer service, the student account representative is responsible for timely, accurate, and compliant payment processing and reconciliation, and may assist with cyclical special projects, committee work, or other duties as assigned. This position requires both technical aptitude and interpersonal excellence-blending systems expertise with the ability to translate complex financial information into clear, actionable guidance for diverse audiences. KEY RESPONSIBILITIES & ACCOUNTABILITIES Customer Service Deliver frontline support across all channels-ServiceNow cases, phone, virtual appointments, and in-person-serving as primary contact for students, families, and stakeholders seeking account information or issue resolution. Provide expert guidance on account status, billing activity, transaction history, payment options, financing alternatives, departmental policies, and available resources. Maintain comprehensive documentation of all customer interactions in accordance with privacy standards and university protocols. Resolve complex account issues through proactive research and cross-functional collaboration with Financial Aid, NUSHP, Registrar, Residential Life, Academic Departments, and other university partners. Student Account Management Execute account transactions including adjustments, forms, and payment requests with precision, ensuring full compliance with departmental procedures and regulatory requirements. Conduct thorough account audits to verify data accuracy, identify discrepancies, and proactively pursue missing or erroneous information. Escalate complex cases by routing accounts to appropriate internal specialists when advanced review or specialized expertise is required. Investigate payment discrepancies to identify, document, and resolve missing or misapplied payments efficiently. Payment Processing Process financial transactions including student payments, account adjustments, and refunds in strict accordance with university policies and established financial controls. Verify and reconcile payments across institutional systems to ensure accurate posting and regulatory compliance. Manage diverse payment sources by accurately identifying and supporting transactions from students, families, scholarship organizations, 529 plan providers, external sponsors, and other third-party payors. Special Projects & Strategic Initiatives Represent Student Accounts by serving on interdepartmental committees, university working groups, and cross-functional teams to advance institutional priorities. Support student-facing programs including new student orientations, financial literacy workshops, recruitment events, and advising sessions. Contribute to cyclical projects, targeted campaigns, and operational efforts designed to address evolving service needs and peak-period demands. Adapt to emerging priorities by taking on additional responsibilities as assigned. MINIMUM QUALIFICATIONS High School Diploma required; Associate degree preferred. Customer service experience required, preferably in higher education, financial services, or professional office environment. One year experience in higher education student accounts or bursar's office strongly preferred. Proficiency in Microsoft Word and Excel required. Experience with ServiceNow and Banner systems preferred. Strong communication skills with ability to explain complex financial information clearly. Demonstrated cultural competency working with diverse populations. Excellent organizational abilities with attention to detail and accuracy. Ability to manage multiple priorities simultaneously while maintaining service quality and compliance standards. Position Type Enrollment Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 105H Expected Hiring Range: $20.47 - $28.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.