Collector jobs at Hilton Grand Vacations - 304 jobs
Collector
CCU 4.2
Lake Forest, IL jobs
At Consumers Credit Union, we're not just “The People in Your Corner,” we're a certified Great Place to Work! We're currently looking for a Collector to join the team.
We're looking for a Collector to support members who are experiencing all stages of delinquency or default. In this role, you'll combine empathy, education, and professionalism to guide members toward smart payment solutions and financial success.
You'll also help safeguard credit union assets by assessing accounts and determining appropriate next steps, such as initiating repossession, while also supporting members through the redemption process when applicable.
Schedule/Location:
Ability to work between the hours of Monday - Friday 8:00 am - 6:00 pm; Saturdays up to twice per month from 9:00 am-1:00 pm.
This is a hybrid position with work from home days along with onsite days based at our Lake Forest corporate office.
Local Northern IL/Southeastern WI candidates only!
What you'll do as a Collector:
Assisting members with their financial hardships through inbound and outbound calls or emails.
Analyzing the financial situation of delinquent borrowers, educating them on their payment assistance options, offering payment arrangements, or assigning accounts for further action when appropriate.
Maintaining accurate, and up to date documentation on all collections activity.
Sharing insights, trends, and collaborate with team members and management on daily processes to drive efficiency and support continuous improvement.
Collaborating with other departments and assist with other tasks as CCU or member needs evolve.
What we are looking for:
High school diploma or equivalent
1+ years' experience in Banking, Collections or Related
Verbal and written professional communication skills; Bilingual in Spanish preferred
Computer proficiency and high comfort level working in/toggling between multiple programs simultaneously
Ability and desire to educate members on credit union tools and resources
Positive, helpful, team-oriented focus and adaptable to change
Compensation:
The salary range for this role is $20.16 to $30.24 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
For more information about benefit offerings, please visit our careers page: ****************************************************
About CCU:
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_******************** or ************.
$20.2-30.2 hourly 33d ago
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Remote Collections - Must Reside in Illinois
Transworld Systems Inc. 4.3
Lake Forest, IL jobs
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Work Location: This is a remote/work from home position.
Compensation: $17/hour plus bonus
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Work from home
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
* Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored!
* Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!
Qualifications
* High School diploma or equivalent
* Access to high-speed internet required.
* FDCPA knowledge preferred.
* Professional phone etiquette and solid negotiating skills.
* Positive attitude and strong customer service aptitude.
* Ability to problem solve and multitask.
* Willingness to maintain confidentiality.
* Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
* Ability to exchange accurate information effectively over the phone.
Physical Requirements:
* Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
* Frequently required to sit, stand, walk, talk, hear, bend and reach
* Ability to reach with hands and arms
* Occasionally lift and/or move up to 20lbs with or without accommodation
* Ability to stand for long periods of time with or without accommodation
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
* Broadband internet connection (No DSL, or Dial Up)
* Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
* Speed Test Results: 25 mbps download, 20 mbps upload
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.
Fluency in both English and Spanish is required.
1-3 years of previous collections experience is required
Work Location: This is a remote/work from home position.
Compensation: $16.00-$18.00 per hour
Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
For this position you must be
Why should you consider TSI?
* Work from home
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.
Qualifications
* High School diploma or equivalent
* 2 years previous call center experience
* Fluency in both English and Spanish is required
* FDCPA knowledge preferred
* Professional phone etiquette and solid negotiating skills
* Positive attitude and strong customer service aptitude
* Ability to problem solve and multitask
* Willingness to maintain confidentiality
* Ability to exchange accurate information effectively over the phone
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
* Broadband internet connection (No DSL, or Dial Up)
* Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
* Speed Test Results: 25 mbps download, 20 mbps upload
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
$16-18 hourly 52d ago
Collections Specialist
CRG 4.7
Berlin, NJ jobs
Summary: CRG's long-standing transportation and logistics client in Charlotte is seeking a local Collections Specialist for a 6-month REMOTE project. The selected candidate will train on-site and then transition to remote work. This role is focused on the timely collection of assigned accounts receivable, making 70+ calls per week and emailing, and does not involve research or dispute resolution - just strictly collecting. It's an excellent opportunity to gain valuable experience with Oracle Fusion/Cloud while working for a global, industry-leading organization! We also offer excellent benefits for contractors, including 10 Paid Holidays - see below!
Location: REMOTE (on-site in southwest Charlotte, NC for initial training and occasional meetings throughout the contract) - Must be local to Charlotte
Contract Opportunity: 6 months (to help out during implementation project)
Compensation: $25 per hour + production-based bonuses, up to $1,250 in bonuses per month!
Hours: Monday-Friday, 8:00am - 5:00pm
CRG Benefits
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
* 10 Paid Holidays! (even on contract, and starting from day 1!)
* Medical / Health Insurance (Multiple Plan Options)
* HSA and FSA Options (CRG will match $500 of your HSA contributions!)
* Vision and Dental Insurance
* Virtual Visits for Urgent Care, Psychiatry, and Therapy
* 401K - CRG matches up to 4%!
* Life and AD&D Insurance
* Long-Term & Short-Term Disability Insurance
* Accident, Hospital, & Critical Illness Insurance
Job Duties:
* Conduct proactive collection activities to reduce past-due balances and achieve departmental goals.
* Deliver a high level of professionalism and customer service in all interactions with internal and external stakeholders.
* Contact customers by phone and email to determine reasons for delinquent accounts and secure payment commitments.
* Negotiate and arrange payment plans to bring accounts current, and follow up to ensure obligations are fulfilled.
* Verify and monitor the payment status of outstanding invoices to maintain accurate records.
* Record all collection activities and customer communications in the system for proper documentation and tracking.
* Reissue invoices, statements, and supporting documents as needed to facilitate payment.
* Review credit balances and contact customers to obtain remittance details for accurate account reconciliation.
* Collaborate with the payment applications team to ensure proper allocation of customer payments.
* Provide customers with timely updates regarding registration and insurance compliance.
* Recommend process improvements and policy enhancements to the Collections Supervisor to optimize efficiency and effectiveness.
Qualifications:
* HDS Diploma required; Associate's or Bachelor's degree preferred
* 2-3+ years of corporate B2B collections experience (not consumer collections), preferably from the Logistics industry, but open
* Oracle Fusion (Cloud) or Oracle R12 ERP highly preferred
* Proficiency with Microsoft Office (Excel) required.
Category Code: JN001, JN005
$25 hourly 58d ago
Collections Specialist
Parker Group 4.2
New York, NY jobs
About the Role:
Parker's mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably.
Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling-empowering eCommerce merchants to grow faster while staying in control of their margins.
We've raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We're a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand.
We're looking for a Collections Specialist to own and scale Parker's commercial collections function. You'll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams.
What You'll Do:
Own the collections strategy for Parker's lending portfolio (corporate cards, working capital lines, term loans)
Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach
Negotiate repayment plans, settlements, and restructures aligned with our risk appetite
Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs
Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations
Collaborate with legal on enforcement, litigation, and collateral recovery
Continuously refine workflows, systems, and policies to improve efficiency and customer experience
Metrics You'll Own:
Delinquency Rates - Keep 30-, 60-, and 90-day buckets within thresholds
Roll Rate - Limit accounts progressing into later-stage delinquency
Recovery Rate - Maximize recoveries on charged-off accounts
Time-to-Resolution - Shorten average days to resolve delinquent cases
About You:
5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred)
Proven track record of meeting/exceeding recovery targets in a B2B lending environment
Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements
Skilled negotiator who balances firmness with professionalism
Comfortable operating in a high-growth, fast-changing environment
Excellent communication skills with the ability to work cross-functionally
Why Parker:
Competitive compensation and equity package
Fully remote with flexible work arrangements
Opportunity to shape credit & collections strategy at a high-growth fintech
A culture built on ownership, transparency, and building together
$30k-39k yearly est. Auto-Apply 60d+ ago
On-Site Collector - Des Moines, Iowa
Transworld Systems Inc. 4.3
Des Moines, IA jobs
, with hybrid potential! Compensation: $17/hour Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
* Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
* Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
* Demonstrate effective skip-tracing techniques by locating consumer contact information.
* Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
* Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
* Knowledge, understanding, and compliance with company policies and procedures.
* Maintain knowledge of functional area and company policies and procedures.
* Provide feedback to management concerning possible problems or areas of improvement.
* Make recommendations to implement improved processes.
* Perform other duties as assigned by management.
Qualifications
* High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
* Previous collections experience preferred.
* Basic computer skills.
* Ability to maintain the highest level of confidentiality.
* Excellent interpersonal, written, and oral communication skills.
* Ability to work in a team fostered environment.
* Ability to work in multi-tasked environment.
* Ability to prioritize and organize work.
* Ability to adapt to a flexible schedule.
Work Environment:
* Office environment.
* Ability to lift and/or move 20 pounds with or without accommodation.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
$17 hourly 3d ago
Group Billing Coordinator
Trump Hotel Collection 4.4
Doral, FL jobs
Proper review and timely processing of all guest and group billing. ESSENTIAL FUNCTIONS: * Compile, create and reconcile group accounts. * Calculate and post group billing concessions (Comp rooms, Commissions, Rebates, Tax Exempt)
* Obtain Catering Management approval prior to sending out Invoices to client.
* Filter client responses and disputes while coordinating the revisions of final group bills.
* Ensure proper group methods of payment and authorize or collect estimated balance.
* Monitor and collect on future groups deposit schedules.
* Regularly follow-up on previously sent bills to ensure timely collection of payments.
* Answer, research and respond to all direct hotel guest billing inquires via phone and email.
* Represent the Accounting Department at weekly resume and occasional pre-convention meetings.
* Attend Monthly aging and weekly upcoming groups meetings with Credit Manager.
* Prepare for End of Month closing by accruing for monthly commissions and tax exempts while ensuring all current month adjustments are completed.
* Assist all other departments with general group and guest accounting requests.
* Perform all general tasks as requested by the Credit Manager.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.
Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
* Maintain an open line of communication between guests, associates and management.
* Assist office in any other administrative duties as needed.
* Other duties as assigned.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.
* Ability to read, listen and communicate effectively in English.
* Must have knowledge of general accounting procedures, specifically those related to accounts receivable.
* Should know about the relevant computer applications.
* Must be proficient in contract terminology.
* Must be organized and pay attention to detail and accuracy.
* Should use their discretion, maintain guest confidentiality and be honest.
* Must have good communication and problem-solving skills.
SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader.
PHYSICAL REQUIREMENTS:
Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours;
Constant - 6-8 hours
Physical Activity Frequency
Sitting Constant
Walking Frequent
Climbing stairs Rare
Standing Frequent
Crouching/Bending/Stooping Occasional
Reaching Frequent
Grasping Frequent
Pushing/Pulling Rare
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Lifting/carrying (#50 lbs) Occasional
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
QUALIFICATION STANDARDS:
EDUCATION
High school diploma or equivalent.
EXPERIENCE:
Minimum of 2 years Finance experience for major Hotel Company. At least one year accounts receivable experience preferred.
LICENSES OR CERTIFICATES:
None required
GROOMING:
All associates must maintain a neat, clean and well groomed appearance and must adhere to the Doral Golf Resort and Spa Grooming standards provided.
OTHER:
Additional language ability preferred.
Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
$34k-45k yearly est. 3d ago
Mortgage Collections Specialist
Vacatia 3.9
Fort Lauderdale, FL jobs
Job Description
Job Title: Mortgage Collection Specialist Department: Collections FLSA Status: Non-Exempt
The Mortgage Collection Specialist plays a key role in supporting Vacatia's financial stability by managing and resolving delinquent mortgage accounts while maintaining strong, professional relationships with owners. This position is responsible for proactive outreach, account monitoring, and negotiating payment solutions that align with company guidelines and customer circumstances.
The ideal candidate brings a customer-centric mindset, strong communication and negotiation skills, and experience working in collections, mortgage servicing, or related financial roles. This role partners closely with internal mortgage professionals and customer service teams to ensure accurate account and delinquency resolution, positive cash flow, and a respectful owner experience consistent with Vacatia's brand values.
Key Responsibilities
Mortgage Collections & Owner Outreach
Contact borrowers regarding past-due mortgage payments via phone, auto-dialer, email, and written correspondence.
Monitor mortgage accounts and take appropriate action to resolve delinquencies in a timely manner.
Negotiate payment plans and repayment terms within established company guidelines.
Educate owners on account status, payment options, and next steps.
Account Management & Documentation
Maintain accurate and detailed records of all collection activity and owner communications.
Reconcile customer accounts and resolve discrepancies in partnership with the mortgage team.
Ensure system updates are completed accurately and within required timelines.
Escalation
Escalate unresolved or high-risk accounts to appropriate internal or external resources as needed.
Process Improvement & Collaboration
Collaborate with internal teams to improve mortgage collection processes and performance.
Participate in team meetings and training initiatives to ensure alignment with policies and procedures.
Customer Experience & Professionalism
Deliver exceptional customer service while navigating sensitive financial discussions.
Communicate with professionalism, empathy, and clarity to reduce conflict and build trust.
Uphold Vacatia's standards for integrity, confidentiality, and compliance.
Qualifications
High school diploma or equivalent required.
Minimum of 2 years of experience in customer service, collections, mortgage servicing, or a related role.
Bilingual proficiency in English and Spanish required; Portuguese strongly preferred.
Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
Auto-dialer experience preferred.
Excellent organizational skills with strong attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Experience in collections, hospitality, real estate, or vacation ownership environments preferred.
Working Conditions
This position offers flexibility to work remotely, in a hybrid arrangement, or on-site, depending on business needs, with a requirement for a reliable high-speed internet connection for remote work and private workspace.
Monday through Thursday 11:00am - 7:00pm, Friday 9:00am - 5:00pm, with occasional weekend work as needed. The role requires the ability to work independently and collaboratively while handling sensitive financial information with discretion and professionalism.
Physical Requirements
Perform primarily sedentary work within an office environment, with occasional standing or walking required. Must be able to work at a computer for extended periods, typically 8 hours per day. Regular use of standard office equipment such as computers, phones is required. Must be able to occasionally lift or move items up to 15 pounds. Regular, reliable, and timely attendance is an essential function of this position.
$26k-31k yearly est. 8d ago
Sr Billing Design Analyst
Dev 4.2
Charlotte, NC jobs
Spectrum
Senior Billing Design Analysts are responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems. Senior Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements (if required), and providing technical billing subject matter expertise and support of billing solution launches. Senior Billing Design Analysts will work closely with Billing Design Analysts and provide guidance and expertise.
MAJOR DUTIES AND RESPONSIBILITIES
Works intimately with business owner/requestors or design architecture on understanding requirements and documenting requirements.
Develops and documents billing solutions including process flows.
Understands all order entry processes and procedures and business rules within the company.
Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.
Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.
Investigates and performs root cause analysis for complex billing system issues.
Runs queries and pulls billing data to support analysis and billing design.
Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.
Creates and documents billing system configuration guides.
Perform other duties a requested by supervisor.
Makes recommendations based on data for process improvement and strategic business decision making.
REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Strong Communicator (written and verbal): ability to read, write, speak and understand English
Ability to conduct presentations in front of an audience (could include Executive Leadership)
Ability to analyze and interpret data
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to prioritize and organize effectively and manage multiple projects/requests/assignments
Knowledge of industry requirements used to support end user cable, data, and telephony billing
Ability to work extended hours.
Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project
Ability to work independently with minimal instructions
Ability to document process flows
Proven ability to perform effectively in a fast-paced environment
Education
Bachelor's Degree in Business, Statistics, Mathematics, or Economics from a four-year college university or related field, equivalent training, education and experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
4+ years of Business/Process Analysis work experience
4+ years of Billing system code configurations (including prerequisites)
4+ years of Billing system experience related to campaigns, rates, packages, taxes
4+ years of Database reporting tools, queries, SQL, macros
4+ years of ICOMS/CSG experience preferred
Experience using Lean Six Sigma Tools
WORKING CONDITIONS
Office environment
Travel less than 10% of the time
Vision ability close vision, peripheral vision, and ability to adjust focus
$44k-66k yearly est. 60d+ ago
Billing Coordinator
CRG 4.7
Charlotte, NC jobs
One of CRG's largest clients is hiring for a Billing Coordinator to join their team! This company has had immense growth and success, scaling it to the global level and making it one of the biggest container shipping operations in the world. Along with their immense business success, their team puts an emphasis on a positive working culture. They thrive by promoting innovation and accommodating employees' needs. According to Comparably and Indeed, this company is in the Top 10% of companies based on their diversity and their eNPS (Employee Net Promoter Score). This position involves managing the operational processes of shipments and continuously communicating with clients and suppliers to ensure efficient delivery processes.
Opportunity: Contract
Location: Charlotte, NC (on-site)
Schedule: Monday-Friday 8am-5pm
Pay: $22.00/hour
Responsibilities:
* Serve as point of contact for escalations and deviations for invoicing and other invoicing related factors.
* Work closely and build a good relationship with various teams to ensure timely delivery of cargo and communication.
* Responsible for issuing client invoices based on existing rate cards.
* Ensuring/checking profitability based on each transaction.
* Serve as point of escalation to resolve customer queries / issues.
* Ensure good working relationship with vendors and monitor vendor service, report trends to managers, and maintain stakeholder relationships.
* Service as point of escalation for vendors.
* Co-own KPIs and other financial measurements within operations and initiate any necessary action plans for improvement.
* Identify and suggest opportunities for continuous improvements and cost reductions.
Qualifications:
* Finance Bachelor's degree OR 2-4 years of experience in the transportation industry executing customer invoicing.
* Working knowledge of MS Office Suite (specifically MS Excel) and ability to quickly adapt/learn logistics software.
* Organization and time management skills.
* Ability to lead meetings and maintain excellent communication skills.
Category Code: JN022, JN024, JN014
#LI-MS1
$22 hourly 5d ago
Collections Specialist
Diamond Resorts 4.4
Orlando, FL jobs
DIAMO ND RESORTS™ OFFERS: Medical, dental, vision, 401K and life insurance Resort discounts for team members, family, and friends Career growth opportunities A healthy work-life balance with paid time off Fun work environment Job Description
JOB SUMMARY
Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign.
ESSENTIAL JOB FUNCTIONS
Provides customer service regarding collection issues, questions and processing payments and/or refunds.
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
Responsible for reducing delinquency for assigned accounts.
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
Reviews open accounts for collection efforts.
Makes outbound calls, maintaining professional communication at all times via phone and in person.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
Utilizes computer systems to handle skip tracing.
Reviews terms of sales and/or loan documents and attempts to collect customer payments.
Provides timely follow-up on payment arrangements and documentation required per account.
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
Ensures customer information is correct and updates information as necessary.
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
Responsible for exceeding departmental performance standards and quality assurance expectations.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
EDUCATION
High School Diploma or equivalent.
EXPERIENCE
No prior experience or training required.
No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Additional Information
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Apply Today! Link Below!
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$32k-39k yearly est. 8h ago
Collections Specialist (Accounts Receivable)
Kehe Food Distributors 4.6
Naperville, IL jobs
Why Work for KeHE? * Full-time * Pay Range: $15.72/Hr. - $26.50/Hr. * Shift Days: , Shift Time: * Benefits after 30 days * Health/Rx * Dental * Vision * Flexible and health spending accounts (FSA/HSA) * Supplemental life insurance * 401(k) * Paid time off * Paid sick time
* Short term & long term disability coverage (STD/LTD)
* Employee stock ownership (ESOP)
* Holiday pay for company designated holidays
Overview
Good people, working with good people, for our common good.
Sound good?
KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!
Primary Responsibilities
The Collections Specialist monitors the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis. They accomplish monthly team productivity goals and currency objectives.
As with all positions at KeHE, we expect all actions will be consistent with KeHE's Mission, Vision and Values.
Essential Functions
DUTIES, TASKS AND RESPONSIBILITIES:
* Monitor and maintain a portfolio of accounts, including but not limited to resolution process development, account adjustments, and credit risk analysis.
* Establish or maintain account reconciliations using an analytical approach and present effectively.
* Work directly with customers regarding delinquent payments, investigate discrepancies, and negotiate repayment.
* Provide professional service regarding sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
* Make recommendations and escalate issues with customer accounts to Accounting and Sales Management with timely follow-ups.
* Accomplish monthly team productivity goals and currency objectives.
* Other duties and projects as assigned.
Minimum Requirements, Qualifications, Additional Skills, Aptitude
SKILLS, KNOWLEDGE AND ABILITIES:
* Intermediate to Advanced Microsoft Excel skills required for VLOOKUPS along with various formulas, sorting, filtering, conditional formatting, and pivot tables.
* Ability to coordinate and prioritize a high volume of work and meet pressing time requirements.
* Requires broad conceptual judgment, initiative, and ability to deal with complex A/R aging.
* Must perform all functions in a self-driven manner with a positive and customer service focused attitude.
* Ability to interact with a diverse group of individuals and contribute to a collaborative work environment.
* Knowledge of collection procedures, policies and standards are essential.
* Knowledge of General Accounting Principles and the ability to analyze and interpret financial data.
* Ability to communicate effectively both verbally and written.
EDUCATION AND EXPERIENCE:
* High school diploma or general education degree (GED) required.
* Bachelor's degree in finance, accounting, or other business-related fields preferred.
* At least 1 year of experience in accounts receivable/accounts payable required.
* Experience with customer service, transportation systems, proof of delivery, shortages, damages and deduction resolution a plus.
Requisition ID
2025-26121
Equal Employer Opportunity Statement
KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.
$15.7-26.5 hourly Auto-Apply 60d+ ago
Collections Specialist
River's Bend PC 3.4
Troy, MI jobs
Job DescriptionSalary: $19 - $21.50 / Hour
River's Bend PC is seeking a Full-Time, upbeat, motivated and organized candidate to join our Team as a Financial Collection Associate!
As a Financial Collection Associate at River's Bend, you will be responsible for collecting outstanding funds due to the clinic and providing administrative support to the financial department as directed by the Financial Manager.
MINIMUM QUALIFICATIONS:
Associates degree
OR
Combination of High School Diploma/Equivalent + Experience
Previous administrative experience (Preferred)
Previous collection experience in healthcare is a plus!
REQUIRED RESPONSIBILITES:
Generate outstanding accounts receivable reports and submit to Financial Manager
Communicate with clients regarding co-payments, billing questions, benefit questions, and
statement questions
Collect daily payments for clinical sessions
Report status of declined or non-payment as applicable
Complete statement reconciliations
Compile and submit financial reports
Provide support as requested to financial department
Other duties as assigned
IDEAL CANDIDATE:
Organized
Reliable
Ability to Multitask
Comfortable with numerical data and mathematical problem solving
Ability to take initiative
Great Verbal and Written Communication Skills
BENEFITS AND PERKS:
Health, Dental and Vision Coverage
HMO, PPO and HSA Plans Available!
Retirement and 401K Plan + Employer Match
Paid Time Off (Sick, Vacation, Holiday & Bereavement)
1-Hour Paid Lunch
HOURS OF OPERATION:
Monday-Friday
COMPENSATION:
$19-$21/HOUR
Hourly, Non-Exempt
Overtime Eligible
Paid Biweekly
$19-21.5 hourly 11d ago
Collections Specialist
River's Bend PC 3.4
Troy, MI jobs
River's Bend PC is seeking a Full-Time, upbeat, motivated and organized candidate to join our Team as a Financial Collection Associate!
As a Financial Collection Associate at River's Bend, you will be responsible for collecting outstanding funds due to the clinic and providing administrative support to the financial department as directed by the Financial Manager.
MINIMUM QUALIFICATIONS:
Associate's degree
OR
Combination of High School Diploma/Equivalent + Experience
Previous administrative experience (Preferred)
Previous collection experience in healthcare is a plus!
REQUIRED RESPONSIBILITES:
Generate outstanding accounts receivable reports and submit to Financial Manager
Communicate with clients regarding co-payments, billing questions, benefit questions, and
statement questions
Collect daily payments for clinical sessions
Report status of declined or non-payment as applicable
Complete statement reconciliations
Compile and submit financial reports
Provide support as requested to financial department
Other duties as assigned
IDEAL CANDIDATE:
Organized
Reliable
Ability to Multitask
Comfortable with numerical data and mathematical problem solving
Ability to take initiative
Great Verbal and Written Communication Skills
BENEFITS AND PERKS:
Health, Dental and Vision Coverage
HMO, PPO and HSA Plans Available!
Retirement and 401K Plan + Employer Match
Paid Time Off (Sick, Vacation, Holiday & Bereavement)
1-Hour Paid Lunch
HOURS OF OPERATION:
Monday-Friday
COMPENSATION:
$19-$21/HOUR
Hourly, Non-Exempt
Overtime Eligible
Paid Biweekly
$19-21 hourly 9d ago
Collections Specialist
Servpro 3.9
Homestead, FL jobs
Benefits:
Competitive salary
Do you love helping people through difficult situations?
Then don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!SERVPRO of Homestead is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then
you
may be our perfect
hero
!As a valued SERVPRO of Homestead employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description: Responsible for recovering outstanding debts from clients or customers, typically working in the finance or credit departments of our franchises. They use various communication methods like phone, email, and letters to encourage timely payments and negotiate payment arrangements.
Responsibilities:
Monitoring accounts:Identifying overdue payments and assessing the age and status of delinquent accounts.
Contacting debtors: Reaching out to customers via various methods (phone, email, letters) to discuss overdue payments and encourage timely payment.
Negotiating payment plans:
Working with customers to establish mutually agreeable payment arrangements, including installment plans.
Documentation and record-keeping:
Maintaining detailed records of all communications, contacts, and actions related to collections efforts.
Troubleshooting and resolving issues:
Investigating discrepancies, resolving billing disputes, and providing assistance to customers with payment-related concerns.
Reporting and analysis:
Preparing reports on collection activities, tracking payment progress, and identifying areas for improvement.
Compliance:
Ensuring all collection activities adhere to legal and ethical guidelines and company policies.
Qualifications:
2+ year(s) of administrative or collection-related experience and business experience
Experience in the commercial cleaning and restoration or insurance/service industry is desired
Experience with AR
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in ARworkflow, QBO Online and Microsoft Office (i.e. Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associates/bachelor's degree preferred
Ability to successfully complete a background check subject to applicable law
All employees of a SERVPRO of Homestead are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO of Homestead. SERVPRO of Homestead employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Compensation: $22.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO , you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
$22 hourly Auto-Apply 60d+ ago
Group Rooms/Billing Coordinator
Omni Hotels 2.5
Fort Worth, TX jobs
Location Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent. The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job Description The Group Rooms/Billing Coordinator is a key liaison between the Reservations and Finance departments, responsible for managing group room blocks and ensuring accurate billing and payment processing for group accounts. This role requires exceptional organizational skills, attention to detail, and the ability to deliver outstanding service to group clients while maintaining financial accuracy. Responsibilities Group Rooms Coordination * Manage and maintain group room blocks in the property management system (PMS). * Communicate with group contacts regarding rooming lists, deadlines, and special requests. * Monitor pickup reports and ensure accurate room assignments. * Coordinate with Sales, Front Desk, and Housekeeping to ensure seamless group experiences. * Prepare and distribute group resumes and arrival reports. Billing & Accounts Receivable * Generate and review group invoices for accuracy and compliance with contracts. * Post payments and reconcile group accounts in the accounting system. * Follow up on outstanding balances and maintain proper documentation. * Respond promptly to billing inquiries and resolve discrepancies. Qualifications Qualifications *
Previous experience in hospitality, reservations, or accounting preferred. * Strong attention to detail and organizational skills. * Proficiency in hotel PMS and accounting software (e.g., Opera, Oracle). * Excellent communication and customer service skills. * Ability to work independently and manage multiple priorities in a fast-paced environment. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
$34k-45k yearly est. Auto-Apply 19d ago
Collection Specialist
Chefs Warehouse 4.4
Jessup, MD jobs
Under general direction of the Corporate Credit Manager, the Credit & Collections AR Specialist calls for maintaining accounts receivable records and resolving credit issues. What you'll do: Under the direction of the Corporate Credit Manager, monitors Accounts Receivable aging and identifies past due accounts.
Contacts past due customers via phone and email daily.
Resolves Billing and Customer Credit issues.
Negotiates payment plans as needed.
Maintains customer profiles and ensures accurate information received from sales team and forwarded to corporate for entry into the database.
Obtains and emails requested POD's and customer Credit Memo(s).
Research and processes customer claims of invoice payment.
Research and processes charge backs, returns, and NSF items.
Answers AR phone/email inquiries and follows up.
Under the direction of the Corporate Credit Manager provides guidance, as required, to the cash applications team for proper application of customer payment(s).
Assists with special projects as required.
Provide weekly reporting to Corporate Credit Manager.
Perform other job-related duties as assigned.
About you:
Associates degree in accounting or comparable work experience
2 years of experience in accounts receivable, preferably in the food industry
Canopy/Aspen ERP systems experience preferred.
Organized and detailed.
Ability to multitask.
#LI-SL1
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)
Qualified candidates for this role should be fluent in English and Spanish.
Work Location: This is an onsite position in Houston, TX.
Compensation: $15-17/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
INDSJ
$15-17 hourly 13d ago
Collections Specialist
Dev 4.2
Tempe, AZ jobs
Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: OneMain Financial
Job Description
Collections Specialist
At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
Help customers with all financial servicing needs through inbound and outbound contact.
Work with our clients in a consultative manner, following all applicable laws, policies, and procedures
Negotiate with customers to resolve account matters
Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts
Investigate, research, and track consumer information using online skip-tracing tools
Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Requirements
High School Diploma or GED
Preferred
Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred
Active listening and communication
Skilled at achieving and exceeding goals
Ability to thrive in a fast-paced team environment
Bilingual: Spanish
Work Schedule:
The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
$32k-41k yearly est. 60d+ ago
CLERK II - CREDIT & COLLECTION
Seminole Hard Rock Hotel & Casino 4.0
Gary, IN jobs
The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent prepares and maintains documentation relating to customer casino credit, collections, check cashing processing and maintenance of such accounts.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
* Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Prepares and types correspondences, forms, reports, charts, and graphs.
* Sets up and maintains all files, records and logs as required.
* Places, accepts, and screens telephone calls and refers calls to others.
* Receives, opens, and distributes incoming mail documents.
* Ensures all necessary reports and correspondences are forwarded timely to the proper management.
* Maintains the highest level of professionalism and confidentiality regarding the team members and guests.
* Participates in the processing of customer credit applications including verification of bank and credit information.
* Assumes responsibility for the maintenance of credit and collection files and required reports.
* Reviews credit applications for completeness.
* Ensures credit background checks on patrons are properly completed, updates patron credit files and completes all other necessary file maintenance.
* Prepares reports as required by management concerning markers, also performs other duties as assigned.
* Monitors compliance with IGC regulations and adherence to company credit policies.
* Consistently displays positive morale and high service standards.
* Adheres to all Indiana Gaming Regulations.
NON-ESSENTIAL JOB FUNCTIONS
* Attend seminars when needed.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of 5 years of experience in the Cage & Credit department, or an equivalent combination of education and experience. Extensive knowledge of Gaming regulations in regard to both Cage, Credit, and Collections functions. College degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
* Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
* Must successfully pass background check.
* Must maintain strict confidentiality relative to financial data and casino policies.
* Must successfully pass drug screening.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
* Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point.
* Excellent math skills.
* 10-Key calculator.
* Prior cashier or teller experience preferred.
ABILITY TO:
* Be flexible to work varying shifts and time schedules as needed.
* This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
* Communicate effectively with outside contacts and all levels of team members.
* Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation.
* Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Additional Details
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.