Front Office Manager jobs at Hilton Grand Vacations - 1729 jobs

San Francisco Proper Hotel is seeking a passionate Guest Experience Manager to elevate the guest journey through thoughtful service, proactive planning, and strong on-property leadership. Housed in a historic flatiron building in the heart of Mid-Market, San Francisco Proper offers a fresh interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. Our 131 guest rooms are seamlessly layered among vibrant dining venues and dynamic public spaces, creating a truly immersive stay. Position Overview The Guest Experience Manager works closely with the Front Office team to ensure seamless daily operations, with a focus on VIP and group preparation, service recovery, and brand consistency. This role serves as Manager on Duty as needed and supports the Director of Front Office in driving operational excellence, guest satisfaction, and consistent brand execution. The position collaborates closely with Food & Beverage, Housekeeping, and Sales to ensure a cohesive, elevated guest experience across all touchpoints. Key Responsibilities Serve as Manager on Duty, providing visible leadership and support during hotel operations Support the Director of Front Office in maintaining operational excellence, guest satisfaction, and brand consistency across the Front Office and guest experience touchpoints Collaborate with Food & Beverage, Housekeeping, and Sales teams to ensure seamless coordination for VIPs, group arrivals, special requests, and service recovery Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience Address guest needs, requests, and concerns in a timely, professional, and friendly manner Proactively manage service recovery through in-person interactions, Marriott GXP cases, emails, and guest feedback platforms Prepare for upcoming VIP and group arrivals, ensuring rooms, amenities, routing, and notes are accurately assigned and clearly communicated to all relevant departments Prepare and distribute daily VIP memos, sharing pertinent information with Front Desk and operational teams Conduct Proper Checks to ensure service standards, cleanliness, and brand presentation are consistently upheld across departments Support Front Desk operations during peak periods as needed Ensure timely and thoughtful responses to guest communications via Expedia, Booking.com, Revinate, and other platforms Assist with training, coaching, and development of Front Office team members Reinforce standard operating procedures and contribute to ongoing process improvements Ensure timecards and schedules are accurate and properly maintained in UKG Complete detailed shift notes and ensure clear handover communication Qualifications Prior experience in luxury or lifestyle hospitality preferred Minimum of two to three years of supervisory or management experience Strong organizational, planning, and problem-solving skills Excellent written and verbal communication skills Ability to lead calmly and confidently in a fast-paced environment Open availability, including weekdays, weekends, and holidays Salary $75,000-80,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

The Peninsula Chicago is seeking an Assistant Director to join our Front Office Division management team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago Grow within a diverse multi-outlet property Exceptional health benefits package and 401(k) with company match Key Accountabilities Ensure proper operation of all responsibilities of all Front Office operations. Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards. Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards. Communicate with all departments to create a guest centric experience. Ensuring the staff are in full compliance with Head Office database requirements. Ensure efficient operation of all Front Office team with efficient handover. General Requirements Minimum 4 years of Front Office leadership experience ideally in a luxury property. Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal. Ability to deal with a high level of work demand and pressure, individual must have great organization skills. Excellent command of written and spoken English. Benefits We Offer 10 vacation days per year 9 paid holiday days per year 5 Chicago Paid Sick Leave days per year 5 Chicago Paid Leave days per year Complimentary employee meals Discounted parking Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 25% discount on spa retail 80% company-paid medical, dental, and vision coverage. Complimentary life insurance. Complimentary long-term disability Retirement plan with 5% company match. We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $75,000-82,000 per year.

The Front Office Manager leads and manages the Front office team. They are responsible for hiring, training, and evaluating staff, ensuring that the team delivers outstanding guest experience and financial profitability. Must be available weekends and holidays. Expected to work behind the desk and cover shifts as needed up to 50 hours. Duties and Responsibilities Possess knowledge of all hotel features, services, and hours of operation, room numbers, and types of room layout, décor room rates, packages / promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times. Evaluate current systems and procedures, offering constructive ideas for increased sales, efficiency, and lowered costs Ensure current rates, packages /promotion information is communicated and available at the Front Desk Agents and staff is knowledgeable Acknowledge all guests, anticipate needs and always respond promptly to maintain positive guest relations at all times. Manage and assist, when necessary guest check-in/out and process all guests as efficiently and expediently as possible. Monitor Glitches/Guest Surveys and all communications logs to ensure guest requests are followed up as soon as possible and resolve guest complaints to ensure guest satisfaction. Review daily business levels to anticipate unexpected situations and plan effective resolutions. Prepare weekly staffing schedules in accordance with staffing guidelines and occupancy forecast; make adjustments as required. Assist with guest and staff accidents / injuries in accordance with hotel policy. Ensure that all tasks on the Front Desk daily checklists are completed accurately Maintain an up to date, working knowledge of all property amenities, as well as any special events. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Monitor and ensure all cashier procedures are in accordance with Accounting policies and standards to include: shortage/overages, late charges, petty cash/ paid outs, adjustments, posting charges, etc. Manage communication and support with 3 rd party Valet team. Follow all hotel grooming and dress standards and ensure that Front desk agents and bell staff are adhering to the standards as well. Inspect rooms and suites daily to ensure the condition and cleanliness of rooms/suites are up to standards and exceeding guest expectations. Provide a smooth transition between shift changes and relays any and all pertinent information to his/her relieving associates. Supervise, review, and perform informal and formal staff assessments to include guest interactions and delivery of efficient and courteous service. Implement and follow-through on all corrective actions. Provide necessary training and coaching for staff. Keep the General Manager promptly and fully informed of all problems or unusual matters of significance Manages projects as directed by General Manager Knowledge, Skills, and Attributes Must be able to sustain composure, remain calm and possess a positive attitude. Must be energetic and outgoing. Must be service oriented with excellent customer service skills. Must be a team player with the ability to lead and motivate staff. Must be able to multi-task in a fast paced work environment. Must possess excellent interpersonal and organizational skills. Must have the ability to input data and access information on the computer. Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA Cloud preferred. Must be able to read, write and understand the English language. Must be able to exercise confidentiality and discretion. Qualifications Education: High school diploma or GED required; College Degree preferred Experience: Minimum 2 year of hospitality in a similar position; luxury hotel preferred.

Essential Functions and Responsibilities of the job include but are not limited to: Complete daily walk through checklist of all hotel public spaces upon arrival. Note and follow up on anything that is needed for correction. Attend & Complete AM & PM Daily line up with team. Go over service reminders, VIPS and general info for all staff. Make sure it is upbeat, find one positive to discuss and make sure to praise any recent reviews or great service moments. Review House Count for the next 3-5 days. Balance house, Pre block, hard block, review resumes, ensure all notes are correctly loaded into PMS reflecting pertinent information for the group and ensure routing is completed for groups. Complete any daily or weekly reports that need to be completed. Daily Recap & MMR reports sent out on time. Review Pass-on from previous shift. Follow up on all items as noted. Make contact with each guest that requested something or showed concern and express that you are aware and apologize/recover guest. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests and our internal guests. Spend 1-2 hours of prime time on the desk and drive per day. Understand what concerns the team is facing, have conversations with guests. Ensure team is prepped and ready to take care of guests. Assist with any tools or training needed to lift level and provide positive feedback for team. Ensure we are properly staffed/scheduled at the front desk to manage the hotel. If needed, add staff or cut staff as needed to ensure hotel is maximizing productivity. Hold weekly one to one's with Supervisor staff. Make sure they are productive and keep pulling up the level of the team. Make sure all boutique items, bikes and Dry cleaning postings are entered daily. Track dry cleaning charges against invoices and make sure all EE's are paying for any Dry cleaning charges they incur. Ensure Supervisor is doing an effective pass-on and help them get off the clock on time. Check their checklist and review pertinent concerns from the shift. Communicate effectively with guests and fellow team members. Hold regular one on ones, keep sensitive information confidential. Ensure staff and team understand importance of communication. Proficient at all Guest Service systems and processes. This includes Night Audit, All computer systems, Check in and out procedures, copiers and proper filing of all paperwork. Supervise, train, coach Guest Service Team on systems, processes, procedures and interactions. Complete audits of service and observe interactions. Praise when done well, and coach when needed. Ensure Signature scores are maintained and followed in accordance with standards. Review all shop calls, go over with staff. Update Signature boards, review recordings with staff members to encourage learning and keep info fresh. Oversee and ensure accountability in all aspects of Guest Service Team's performance. Responsible for all front office activity during scheduled shifts. Runs the desk, ensures team is doing proper and timely checklists and all documents are kept in working order. Check time cards to posted schedule. Ensure incentives are posted to agents who earned incentives for Signature, sell outs and upsells. Track issues for rooms and ensure team is following up and is complaint to standards Reinforce SOP's and General Guidelines. Create SOP's and MEMO's for front office, ensure all are posted and signed off on and uploaded to Ultipro. Hold FD meeting once per month. Create an Agenda and have a sign in sheet. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. Coach and Counsel staff when needed-respond quickly to all concerns. Prepare and submit written documentation and deliver to staff when required. Track overall performance, complete 90 day and yearly reviews for all staff in FD. Complete all HR documents in a timely fashion as they come to the Hotel and ensure all paperwork is returned to HR prior to deadline. Interview, hire and train team members to ensure understanding of their role and position. Coach new trainees, check for learning and test on new subjects. Ensure Scores are upheld for guest surveys, check in and out should be above 90 at all times. Send out email report for the surveys to be sent. Attend all pertinent in house hotel meetings, all DKN training sessions, interact and engage in a professional manner. Fill out Incident reports as needed for guests and team members with accidents, items damaged and concerns related to anything that would require coverage from our insurance. Respond to all requests with a sense of urgency and create a sense of urgency from the hotel staff. Keep note of anything that lags or where we need to improve. Ensure all guests have adequate credit on file and are able to settle billing with us. Credit must be established for guests to check in with us. Perform other duties as assigned, requested or deemed necessary by management. Lead the HAFH Experience *Management retains the discretion to add or change the duties of the position at any time. * Supervisory Responsibility: Responsible for supervision of Guest Service Team/ Front Office. Has overall responsibility of hotel operations in the absence of the General Manager. Independent Judgment Used: Frequently within the guidelines established by management and to the extent of operating within the Company policies and procedures. Working Conditions/Environment: Entire interior and exterior of entire property. Qualifications Minimum of two (2) years hotel experience as Front Desk Manager or progressive front desk responsibility. Strong English skills, both oral and written. Prefer multi or bi lingual. Skills/Abilities/Other Requirements: Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver's license, proof of auto liability insurance. Physical Requirements: Frequently driving, walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs. Additional Comments: Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times. Living the DKN Values' behaviors Friendly and courteous to guests and fellow team members at all times.

Property Description The Westin San Francisco Airport is a renowned hotel located in the heart of the San Francisco Bay Area, offering exciting career opportunities for job applicants who are passionate about providing exceptional guest service in a dynamic hospitality environment. As part of the prestigious Westin brand, known for its commitment to wellness, innovation, and sustainability, employees at the Westin San Francisco Airport can expect to work in a modern and upscale setting with state-of-the-art facilities and amenities. The hotel offers a wide range of employment opportunities, including guest services, food and beverage, event planning, and more, providing a diverse and fulfilling career path. The Westin San Francisco Airport is dedicated to creating a supportive and inclusive work environment that fosters personal and professional growth, encourages teamwork and collaboration, and values diversity and inclusion. Employees can expect to be part of a team that delivers exceptional guest experiences while upholding the Westin's core values of well-being, integrity, and excellence. Joining the team at the Westin San Francisco Airport presents a unique opportunity to be part of a renowned hotel brand that offers a rewarding and fulfilling career in the hospitality industry. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $90,000.00 - USD $90,000.00 /Yr.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

We are looking for a Front office manager to manage our front of house. You will act as the 'face' of our hotel and ensure guests receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company's policies and security requirements are met Requirements Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus Guest Services No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Manager Essential Functions: All areas Welcome guests in a friendly, prompt professional manner at all times. Check guests in, issue room keys. Ensure required identification is taken from the guests at check-in line with local legislative requirements. Answer phones in prompt and courteous manner. Answer, record and process all guest call, messages, requests, questions or concerns. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Train front desk in all aspects of the front desk. Accurately bill and record payments of Accounts Receivables. Take action, solve problems/complaints using appropriate service recovery guidelines. Follow established safety protocols and procedures at all times. Understand the use of the time clock and the importance of "clocking in & out" for any un-work-related activity. Creates schedules for front office staff. Makes sure time clock punches are correct. Work with your team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Fill in for the Breakfast/Lobby attendant when needed. Tools and Equipment: Bell stand luggage carts, hand truck Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: Interior and exterior of hotel in center of front drive. Physical Job Requirements Frequently standing up behind the front desk and front office areas. Carrying or lifting up to 50 pounds Handling objects, products and computer equipment. standing, stooping, lifting Climbing Climbing up to but not limited to one flight of stairs. Work Environment Inside 100% of work period (approximately 8 hour shift) Interior and on occasion exterior of hotel with exposure to weather conditions. Continually standing for long periods of time, up an entire shift. Must be able to lift up to 50lbs. Must be willing to assist with Concierge & Front Desk Duties Visibly must be able to use computer for extended periods of time Must answer phones in a clear, understandable tone Must be able to push or pull a fully loaded bell cart full of luggage Must be able and willing to use stairs whenever necessary Background check is required.

Job DescriptionDescription: Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations. • Oversee guest service to ensure guest expectations are consistently met and exceeded. • Receive, respond to, and follow up on guest feedback. • Monitor reservation sales calls and provide coaching and performance feedback to staff. • Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances. • Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations. • Assist in implementing the company's revenue management strategies. • Serve as Manager on Duty when assigned. • Attend and participate in meetings, training sessions, and other management activities. • Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports). • Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy. • Train new and existing Front Office staff. • Ensure accuracy of time edits and staff scheduling. • Monitor and maintain adequate inventory of Front Office supplies and reorder as needed. • Must be available to work mornings, evenings, weekends, and holidays as required. • Perform other duties as assigned. Requirements:

Texican Court is located in Irving, Texas and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: The Front Office Manager at Texican Court oversees all front desk operations to ensure exceptional guest service and efficient hotel operations. This role is responsible for managing the front office team, optimizing occupancy and revenue, and maintaining high standards of hospitality in alignment with the hotel's unique brand identity. Duties AND Responsibilities: Display exceptional knowledge of guest rooms and amenities Complete injury/ incident reports for guests and employees Be on the lobby during peak hours and special events (7:30AM - 9:30AM, 4PM to 7PM) Review arrivals and departures for special requests and billing notes Complete MOD checklist on scheduled shifts Review the credit check report and additionally authorize as needed Perform lock out if authorization declines Ensure front desk agents complete the shift checklist Verify room inspections are on pace Review Out of Order/ Service rooms and verify if needed Verify all amenities are submitted in Alice and are completed Ensure room service orders taken at the front desk are entered per hotel standard Complete annual reviews for designated associates Participate in any off-site events Attend Managerial meetings such as Behind the Scenes, Daily Stand Up, Standing Ovation, Safety Schedule and host monthly Bravo meeting Front Desk Agents and Night Auditors Create and assign weekly trainings. Schedule monthly office deep clean Ensure lost and found items are appropriately logged and stored Storage to be cleaned out monthly Ensure staff is adhering to all service standards and codes of conduct Purchase gift shop and signature scent items Purchase office supplies for hotel staff Review financials on a daily/ weekly basis Input forecast into Hotel Effectiveness Schedule employees according to Hotel Effectiveness specifications Review Daily Check in Hotel Effectiveness daily and address any potential overages Communicate all special events to Front office staff Source and participate in events that help promote Texican Court and all outlets Schedule continuous staff training on liquor, beer, wine, and food Ensure room service and amenities are delivered according to company standards Qualifications Qualifications: Minimum of 4 years in hospitality industry High school or equivalent education required. Minimum one year experience preferred in either housekeeping or front office Valid Driver's license Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Actabl Be proficient in Microsoft Word, Excel, and PowerPoint BENEFITS: Medical, Dental, Vision, Life insurance Paid Time Off , Wellness days Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in all day-to-day aspects of the hotel operation. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 25% Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. 20% Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. 20% Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. 20% Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff. 15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management. Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards. Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs. Any additional tasks assigned by the Operations Manager or General Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel. Must have excellent leadership capability and customer relations skills. Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 4 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Qualifications Education High School Diploma Required Experience One to Three years Hotel Management Experience preferred Marriott brand experience highly desired. Licenses or Certificates Valid and Active Drivers License** Grooming All employees must maintain a neat, clean and well-groomed appearance per Cassara Carlsbad's standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa's owner or operator. **Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver's license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver's License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Responsible for managing all aspects of the Front Office and Guest Services function of the hotel, personally monitoring service and proactively identifying areas of opportunity, ensuring compliance with service and operational standards. Coordinates with all departments throughout the hotel to ensure guest and internal requests are properly fulfilled. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Responsible for planning the day-to-day operations of the Front Office and Guest Service department and executing goal. Provides a positive work environment through motivation, support, empowerment, and development for associates through teamwork and clear communication. Monitors and responds appropriately to guest service functions, ensuring service standards are maintained. Maintain budgeted expenses for the Front Office and Guest Service departments. Process and submit all invoices to accounting in a timely manner. Assist Front Desk Agents with check-ins and check-outs. Maintain and promote special guest programs and branded initiatives. Complete special projects in a timely manner as required. Monitor department to ensure the highest quality of guest relations. Identify opportunities for process improvements and operational efficiencies. Managerial Responsibilities Maintain a positive work environment and be a leading positive force in the team. Walk public spaces, including but not limited to Front Drive, Lobby, and public restrooms multiple times per shift to ensure the desired ambiance is up to company standards. Maintain the integrity of cost controls and proper maintenance of assets Responsible for assisting in the supervision and performance of all Front Office-related operations and personnel. Monitor and maintain Front Office quality and costs. Prepare the reports for and attend monthly AR meetings. Compile information regarding internet bookings and process billing accordingly. Managing billing for AR accounts as needed Monitor the time and attendance of employees through Paycom Schedule front office and guest services staff and ensure labor expenses are maintained according to budget and forecast, and service level is at the expected level. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate. Be on call 24/7 for any emergency situations that may arise Be available to do Manager on Duty weekends as required. Any other duties assigned by your immediate supervisor Cover as shift Manager on Duty as needed Create and communicate weekly schedules and enter them in each system (Hotel Effectiveness and Paycom) Monitor labor productivity daily and adjust appropriately as needed Interview and hiring front office and guest service candidates. Guest Services Daily review guest feedback and immediately develop and execute a plan to improvement. Investigate and resolve any service issues properly, addressing both internally and recovering the guest as appropriate Make and receive calls regarding guest accounts Assist with customer service with the patrons at the desk, lobby or any other area of the hotel Exemplify and reinforce the company's service culture and positive work environment Ability to effectively receive and provide feedback Team Support and Training Relentlessly train and motivate customer service employees. Relentlessly rehearse the steps of service with the employees in the lobby daily Spent a significant amount of time in the lobby, engaging with customers, monitoring, and ensuring the highest level of service, and supporting and assisting the team as necessary. Assist in the training and motivation of front-of-house staff Consistently develop and execute new training topics based on staff and operations needs Always be available to assist other departments Attend and complete company-mandated training Attend and participate in company-organized training Participate in a book club Communication and Reporting Effectively manage all hotel communication, both internal and with guests, using communication platforms Effectively communicates and manages guest issues and follows up to ensure timely resolution. Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. Report any incidents and create an incident report on the same day Review daily MOD pass on and communicate as needed Attend the Daily Stand up and Recovery meeting and communicate answers to any questions timely manner Review and respond to emails effectively without delay Effectively cooperate with and assist the Sales team on group billing Assist with accounting items such as monthly tax exemption/ guests billing inquiries Post all necessary information needed for employees on the communication board Safety & Compliance Maintain a safe, clean operating environment, ensuring compliance to all local health codes and regulations. Ensure to complete all required certifications, harassment, and safety and security training Ensure that all Front Office and Guest Services staff complete all required certification, harassment, safety and security training Ensure to monitor and promote a safe environment in the areas of responsibility, free of any safety and security hazards Ensure to provide a healthy and harassment-free environment for all employees BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure hotel equipment is in proper working condition Perform any additional duties as assigned by the supervisor Always applies the principles of trust, honesty, respect, integrity, and commitment. Develops working relationships with vendors, contractors, city officials, and others to ensure the best interests of the hotel are a primary focus. Establishes confidence in the customer service throughout the hotel and throughout the Valencia Group. Physical Requirements Sitting: Completion of office work at an average of 2 hours a day. Standing/Walking: Frequent with 6 to 7 hours a day Lifting/Carrying: Occasionally 5lbs-50lbs Other Physical Requirements: Physical abilities, including bending, reaching, and the ability to operate by walking/standing in the lobby for 6 to 7 hours daily. They must also possess good vision and dexterity. Working Environment Interior: Working in a variety of interior spaces, including lobby areas, offices, guestrooms, hallways, storage, and meeting spaces. On occasion, in food and beverage areas such as restaurant/ bar/back of house kitchen areas. Exterior: Walking front drive, pavilion, pool areas, exterior walkways assisting with valet parking and guest luggage assistance when needed, while also dealing with weather conditions, customer service, and staff management. Qualifications CANDIDATE PROFILE Education and Experience Minimum of 2 years in a hotel leadership position Minimum of 3 years in the hospitality industry High School diploma or equivalent Minimum one year of experience preferred in either Front Office or Housekeeping Valid Driver's license preferred ESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Proficiency in Microsoft Office Suite, Windows, and cloud-based applications, familiarity with Property Management Systems, handling online bookings and guest feedback Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Makes decisions, including employees/team, and commits to a course of action with available information. Develop an understanding of all VGSOPs and LSOPs pertaining to Front Office and Guest Services, those impacted by Front Office and Guest Services, and VGSOPs and LSOPs pertaining to the hotel as a whole, effectively adhering to and/or putting those policies into practice. Establishes effective, two-way communication with all subordinates. Effectively coaches and develops all members of the Front Office and Guest Services team. Finds opportunities to develop all members of the Front Office and Guest Services team Effectively conveys operating standards to all members of the Front Office and Guest Services team. Holds all members of the Front Office and Guest Service team accountable for performing to standards. Communicates effectively with others Works productively with a team Contributes to team results. Ability to follow safety guidelines. Professional behavior, able to work for long periods of time. Ability to work under pressure in a fast-paced environment. BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force. Valencia Hotel Group has been named in Newsweek's list of America's Greatest Workplaces in these categories: America's Greatest Workplaces for Women 2024 America's Greatest Workplaces for Job Starters 2024

Job DescriptionDescription: The Front Office Manager is directly responsible for the leadership, development, and execution of the Front Desk and Night Audit team. This role manages all departmental operations, including scheduling, budget adherence, and payroll, and is critical for maximizing revenue, maintaining the integrity of hotel policies (e.g., 21+ check-in, incidental holds, pet policy), and ensuring exceptional guest service within the expansive Spooky Nook Champion Mill complex. The schedule for this position works primarily second shift (2pm-10pm). Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Full-Time team member of the Nook, you will enjoy: Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. Affordable and comprehensive Medical, Dental, and Vision benefits Competitive PTO package Paid holidays 401k program 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 35% discount on all Nook apparel Free child watch (3-hour increments) Essential Job Functions A. Leadership, Management & Training Staff Management & Development: Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels. Standards & Uniforms: Conducts daily uniform inspection and enforces professional service standards across all shifts. B. Guest Experience & Communication Manager on Duty: Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems. Communication & Information: Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events. Proactive Guest Service: Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences. C. Revenue, Reservations & Finances Rate Strategy & Revenue Management: Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays. Financial Integrity: Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit. Group Management: Manages group rooming lists and maintains the group resume binder. D. Property Standards Maintenance & Cleanliness: Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded. Local Expertise: Maintains a well-informed working knowledge of competing properties and attractions available in Butler County. Requirements: Minimum 3 years of hotel front office/supervisory experience. Must be 18 years of age or older with a High School Diploma or equivalent. Fluent knowledge of the English language. Ability to work a flexible schedule, including evenings, weekends, and holidays. Preferred Qualifications Highly dependable and punctual. Strong focus on guest service and the ability to view the "big picture" impact on the complex. Proven leadership skills with the ability to inspire respect and provide guidance. Excellent communication skills for handling diverse demographics and stressful situations. Detail-oriented, self-starting, and ability to multi-task effectively. Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. This position will primarily work in an office environment. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, talking, hearing, standing, and sitting for long periods of time while working on a computer. He or she will frequently be required to bend, reach, lift, push and pull. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs. regularly. Noise Level: The noise level in this environment is typically variable.

Property Description The Camby, Autograph Collection is a boutique luxury hotel located in the heart of Phoenix, Arizona, offering a distinctive and vibrant work environment for those seeking an exciting career in hospitality. As a job applicant, joining the team at The Camby means being part of a unique property known for its upscale design, exceptional service, and dynamic atmosphere. The hotel offers a range of employment opportunities, from guest services to food and beverage, events, and more, providing a diverse and rewarding career path. The Camby is committed to creating a culture that values creativity, innovation, and outstanding guest experiences. Employees can expect to work in a stylish and modern environment, where they can showcase their skills, grow their career, and be part of a team that delivers memorable experiences to guests. Joining the team at The Camby presents a unique opportunity to be part of a one-of-a-kind hotel that is at the forefront of Phoenix's hospitality scene. Overview Join our dynamic team as a Front Office Manager and create unforgettable experiences for our guests! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. In the role of Front Office Manager, you will lead a team of front desk agents and collaborate with diverse departments to ensure a seamless and exceptional guest experience. You will manage various human resources functions, including recruitment, selection, orientation, training, coaching, performance reviews, and recognition programs, while maintaining a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity! Qualifications 2+ years of experience in hotel front desk management/supervisory operations or related field Strong leadership and management skills Excellent communication and interpersonal skills Read, write and speak English fluently Proficient in hotel management software and Microsoft Office Detail-oriented and able to multi-task effectively Customer service oriented and committed to providing exceptional guest experiences Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office Prior cash handling experience necessary Ability to work flexible hours, including weekends and holidays as needed Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

The Front Office Manager is responsible for successful operation of the hotel, is required to motivate, lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as a property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information. Requirements: Works directly with department managers to ensure a seamless workflow on a daily basis. Participates in mandatory training. Participates and ensures implementation in sales and marketing programs. Completes random guest-registry audit to assure accuracy and completeness. Maintains key control and loss prevention programs. Ensures that all, procedures, federal and state policies are followed. Reports aged open accounts to Support Office Accounting Department. Any other requests from the Corporate Office. Qualifications: Candidate must have previous work experience with Marriott FOSSE system. Candidate must have previous Supervisor, Front Desk Manager or Manager on Duty job experience. Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Candidate must be able to work evenings, weekends available for on call. Candidate must be knowledgeable in Marriott's Brand Standards.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside our hotel, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Night Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you. About you... Passionate about hotel operations and guest service with a minimum of 3 years' experience working in a Night Management role, preferably within an upper upscale or luxury hotel environment. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, housekeeping, and call center ensuring appropriate service to hotel guests. Job Duties · Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. · Hire, supervise, train, evaluate work performance, and administer discipline for team members. · Maintain knowledge of industry practices, hotel markets and statistical data. · Possess knowledge of room rates, types and availability. · Maintain and ensure proper par levels of supplies and equipment. · Coordinate special events and promotions with other departments. · Resolve customer complaints or disputes. · Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board. · Responsible for property public area cleanliness and sanitation. · Authorized to extend complimentary services in accordance with the approved comp matrix. · Develop operating budgets and meet established goals. · Review and approve all OTA invoices. · Other duties as assigned by management. · May assist in assigning and inspecting cleanliness on the casino floor. Qualifications · Thorough understanding of hotel computer system. · Minimum 3 years supervisory experience and 5 years hotel experience · Ability to operate LMS, ATI, Rainmaker and Microsoft Office applications. · Knowledge of hotel key system · Must be able to work in smoke filled environments. · Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. Guides and supports the Front Office Agents in daily responsibilities and operation. Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. Controls the daily host block to ensure suites and special room blocks are handled properly. Communicates with other departments to ensure proper handling of guests and groups. Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. Handles guest complaints and supports all guest service programs. Understands, adheres, and enforces departmental and company policies and procedures. Exhibits passion for the hospitality and gaming experience of our guests'. Takes personal responsibility for delivering excellent guest experience. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Provides a high level of focus on guest satisfaction through managing an exceptional Front Office department. Responsible for supervising, managing, and overseeing the front office daily operations and monitoring the Call Center, Pool, Business Center and Fitness Center daily. Job Description Expectations of Leadership: * Actively support, demonstrate, and promote the company's core values. * Be approachable and engaging with fellow team members * Always treat individuals with dignity and respect regardless of job position. * Demonstrate maturity through exhibiting excellent listening skills. * Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: * Assists the Front Office Management team in creating, developing and implementing an effective strategy for the both front of the house and back of the house, ensuring maximum guest service and satisfaction is achieved. * Assists in the management of the room inventory function to maintain highest possible room occupancy and ADR. * Maintains procedures for credit control, handling of financial transactions, security of monies, guest security and emergency procedures. * Guides and supports the Front Office Agents in daily responsibilities and operation. * Reviews departmental guest complaints, ensuring corrective action is timely and effectively taken. * Controls the daily host block to ensure suites and special room blocks are handled properly. * Communicates with other departments to ensure proper handling of guests and groups. * Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations. * Handles guest complaints and supports all guest service programs. * Understands, adheres, and enforces departmental and company policies and procedures. * Exhibits passion for the hospitality and gaming experience of our guests'. * Takes personal responsibility for delivering excellent guest experience. * Perform other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. * Strong interpersonal, motivational, and leadership qualities. * Experience in interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members is required. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. * Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: * Maintain a strict level of confidentiality regarding company information. * Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. * Must be a detail oriented, organized individual with the ability to multi-task. * Proven ability to provide outstanding guest service. * Proven ability to handle conflict situations. * Must have excellent problem-solving abilities. * Must have strong analytical skills. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. Essential Physical Functions: * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. * Must be able to lift to 25lbs. * Must be able to work at a fast pace and in stressful situations. * Must be able to maneuver around the office and the facility to collect all necessary materials and documents. * Must be able to walk and stand for long periods of time. Equipment Used * Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.