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Hilton Grand Vacations jobs in Kissimmee, FL

- 250 jobs
  • Security Associate

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. We are looking for a Part Time Security Associate to join the team at The Fountains Resort in Orlando, FL. In this position, you will ensure the safety and security of all resort owners/guests and Team Members. Schedule: Part-Time; Monday, Tuesday, Wednesday availability. Our department is open from 7:00am - 11:30pm. You may be asked to work either the AM or PM shift. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Here's why you will love It here: * Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision * Recognition Programs and Rewards * Travel Discounts Program * Outstanding Paid Vacation Program and Paid Sick Days * Employee Assistance Program that supports your physical and mental wellbeing * 401(k) program with company match * Tuition reimbursement programs * Employee Stock purchase program * Numerous learning and advancement opportunities * And more! Responsibilities: * Quickly respond to emergency conditions, such as fire, safety hazards, threats to life and/or property, etc. * Patrol the interior and perimeter of the property to observe and identify potential safety and/or security risks and/or undesirable conditions. * Coordinate the alarm systems. * Maintain inspection reports and records. * Investigate all security incidents, accidents, suspicious activities, safety, and fire hazards and prepare a complete report to include statements from involved parties and witnesses. * Perform other duties as assigned by your leader. Qualifications: To fulfill this role optimally, you must possess the following minimum qualifications and experience: * Ability to patrol the property for 8-9 hours at a time * Dedicated to greeting and working well with guests in a friendly and helpful manner at all times * Ability to work various shifts throughout the week * Previous experience in a customer service-focused Security position. * Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports Preferred, but not required: * Prior experience working in a hotel * Military or law enforcement background * Current First Aid/CPR certifications We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities: * Quickly respond to emergency conditions, such as fire, safety hazards, threats to life and/or property, etc. * Patrol the interior and perimeter of the property to observe and identify potential safety and/or security risks and/or undesirable conditions. * Coordinate the alarm systems. * Maintain inspection reports and records. * Investigate all security incidents, accidents, suspicious activities, safety, and fire hazards and prepare a complete report to include statements from involved parties and witnesses. * Perform other duties as assigned by your leader. Qualifications: To fulfill this role optimally, you must possess the following minimum qualifications and experience: * Ability to patrol the property for 8-9 hours at a time * Dedicated to greeting and working well with guests in a friendly and helpful manner at all times * Ability to work various shifts throughout the week * Previous experience in a customer service-focused Security position. * Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports Preferred, but not required: * Prior experience working in a hotel * Military or law enforcement background * Current First Aid/CPR certifications
    $29k-59k yearly est. 11d ago
  • Quality Assurance Coordinator

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service. The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten. The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale. As a Quality Assurance Coordinator you would be responsible for: * Follows all quality assurance directives and standard operating procedures (SOPs) * Maintains expert understanding of product and document knowledge, acts as product knowledge expert * Exhibits professionalism in actions and appearance * Communicate effectively with Sales, Contracts and/or Title departments for document correction * Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues * Prepares and signs required countersignature documents as needed for VIP sales made at International galleries * Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing * Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service * Completes all required Company trainings and compliance courses as assigned * Adheres to Company standards and maintains compliance with all policies and procedures * End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported * Prepare and submit monthly expense reports as needed * Send out field communications for new directives, processes or documentation * Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling * Performs other related duties as the business needs Why do Team Members Like Working for us? HGV is now offering first day benefits to new employees! * Driven Base Pay Plus Monthly Performance Incentives! * Get your earned pay any time before payday through Daily Pay* * Medical, Dental, and Vision benefits starting on Day One. * Generous Vacation Time Off Program and Paid Sick Time. * GO Hilton Discounted hotel rates worldwide! * Tuition reimbursement programs. * Recognition Programs and Rewards. * Internal Growth and Career Pathing. To fulfill this role successfully, you must possess the following minimum qualifications and experience: * Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration * Excellent customer service skills paired with strong communication skills * Proficient in time management; ability to organize and manage multiple priorities * Solution oriented; the ability to target and solve issues effectively * Performs well with frequent interruptions and/or distractions * Keen understanding of the sales process * Computer proficiency in Microsoft Word, Excel and Outlook It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Notary License * Bilingual is a plus * Vacation Ownership experience * Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $36k-54k yearly est. 11d ago
  • Assistant Director of Sales - Conrad Orlando

    Hilton 4.5company rating

    Orlando, FL job

    As one of the most celebrated openings of 2024, be part of the legacy as an Assistant Director of Sales at Conrad Orlando! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of indoor and outdoor meeting space a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, the marketplace and in-roomdining. Want to learn more?Hotel Website , Facebook , Instagram Classification: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. The Assistant Director of Sales (ADOS) is responsible for driving group revenue through proactive sales efforts focused on the Incentive and Midwest Group markets. This position also oversees a segment of the sales team, providing leadership, coaching, and accountability to ensure departmental and individual goals are achieved. The ADOS partners closely with the Director of Sales & Marketing to develop and execute strategies that maximize revenue, elevate client engagement, and position Conrad Orlando as the premier luxury destination for group and incentive travel What will I be doing? Organizes and supervises departmental activities including tele-marketing, prospecting and qualifying potential leads, soliciting viable leads, preparing and presenting written proposals/contracts and oral presentations. Directs effort of sales staff including assisting job performance and improvement of job performance. Solicits leads from corporate national sales in the national association market for cultivation, development, solicitation and booking. Assists in compiling sales forecasts, development of guest room rates, collection and reporting of sales data, and management of sales department budget. Develops target lists and action plans for account solicitation. Assists in assignment and distribution of leads and inquiries. Assists in the approval of file turnovers. Meets with clients on property, during outside sales calls and attends major trade shows around the country in order to assist in developing and closing major pieces of business. Directs maintenance of sales files, accounts and other administrative duties. Performs other duties and responsibilities as required. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. REQUIREMENTS EXPERIENCE At least four years prior active hotel sales experience. LOCATION Based locally in/around Orlando, FL What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-MD1
    $45k-89k yearly est. 7d ago
  • Utility Steward/Dishwasher (Full-Time) - Hilton Orlando Buena Vista Palace

    Hilton 4.5company rating

    Orlando, FL job

    The magical **Hilton Orlando Buena Vista Palace \(************************************************************************************** is looking for a full\-time Utility Steward/Dishwasher to join their culinary team\!Connected by pedestrian skybridge to Disney Springs , this beautiful property includes more than 150 dining, shopping, and entertainment venues\. The ideal candidate will have excellent attention to detail, a positive attitude, the ability to work quickly and efficiently and have a genuine passion for customer service\. **Shift Pattern:** Full Availability \(but typically scheduled for the PM shift, starting at 3 pm\) **Pay Rate:** $18\.00 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Access to your pay when you need it through DailyPay + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications + Flexible shifts and days off + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care via AmazonCare + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What will I be doing?** As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you will be responsible for performing the following tasks to the highest standards: + Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils + Scrub pots and pans + Burnish, de\-tarnish and polish silver + Stock and maintain supplies and equipment + Perform cleaning duties including, but not limited to, mopping and removing trash + Transport and store clean serviceware + Train other stewards, as needed + Prepare and place clean serviceware for events and functions **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Stewarding_ **Title:** _Utility Steward/Dishwasher \(Full\-Time\) \- Hilton Orlando Buena Vista Palace_ **Location:** _null_ **Requisition ID:** _HOT0C5FS_ **EOE/AA/Disabled/Veterans**
    $18 hourly 10d ago
  • Assistant Director of Catering and Events - Conrad Orlando

    Hilton 4.5company rating

    Orlando, FL job

    Join us in creating a legacy within a brand you can stay inspired with a team that will become family! The newest Conrad Hotel in Hilton's luxury portfolio is open in Orlando. Be part of the legacy as an Assistant Director of Catering and Events. Why join the Conrad brand? • The modern luxury concept empowers you to deliver: • Personalized service with authenticity and passion • Impactful experiences • Creativity in our products and services Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Want to learn more? News Release on Conrad Orlando What will I be doing? As an Assistant Director of Catering and Events with Conrad Orlando, you will assist in providing continuous leadership in creating and delivering an exceptional guest experience. You will infuse purpose and intention into every interaction, embracing your authentic self and your passion for creating enriching experiences for our guests. You will be responsible for assisting in planning, budgeting, and directing all event coordination and catered food and beverage experiences throughout the resort. You will collaborate with our event planners to ensure all details of their curated events are tended to and provided for with high-touch service. Specifically, your essential functions will be to assist in performing the following tasks to the highest standards: OPERATIONS EXCELLENCE: Ensure the proper use of all function and event spaces Manage supplier and vendor relationships (i.e. audio/visual, wedding planning, and destination management services) Possess subject matter expertise and ensure standards/practices Develop and manage departmental budgets Oversee short, medium, and long-term forecasting and actual cost reporting for events Ensure proper staffing for the needs of the business Integrate current trends in event management and design Participate in customer site inspections and assist with the sales process as necessary STRATEGY: Implement commercial strategic initiatives and monitor for best-in-class results Drive innovation and creativity within event delivery Partner with all interdepartmental teams to deliver on Hilton's values by creating high-impact event experiences Provide owner relations guidance in key areas of events expertise LEADERSHIP: Provide overall leadership and direction in all events matters Serve as the hotel's credible Subject Matter Expert on all matters relating to event experience Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers Participate or represent Hilton in industry social/meeting/events and professional associations CULTURE: Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering and Events talent pipeline Integrate Hilton's Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs Lead with Hilton culture engaging with Team Members through direct and meaningful interactions TALENT: Motivate and provide a work environment in which team members are productive Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership for succession planning Listen and respond to team members needs while having an open-door policy Manage group and interpersonal conflict effectively What are we looking for? Five (5) years hospitality-related experience at manager level. Minimum of one 1 year of leadership experience in hotel management. Other requirements: Travel percentage: 10% It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi, fdc) Significant experience in revenue management or a similar analytical role Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) What are we looking for? • Minimum Years of Experience: three (3) years Hospitality related experience at manager level. • Minimum of 1 year of project management or management experience. • Other requirements: Travel percentage: 10% It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems (Delphi.fdc) • Significant experience in revenue management or a similar analytical role • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-MD1
    $39k-66k yearly est. 7d ago
  • Busperson, Letterpress (Full-Time) - Hilton Orlando Buena Vista Palace

    Hilton 4.5company rating

    Orlando, FL job

    **Join the Food and Beverage team at the beautiful** Hilton Orlando Buena Vista Palace \(************************************************************************************ **as a full\-time Busperson for Letterpress\!** This 1000 room property is connected by pedestrian skybridge to Disney Springs and offers luxury suites and amenities for magical vacations\! The Ideal candidate has a background in customer service, food and beverage, and has no schedule restrictions\. **Shift pattern:** Full availability required 8\-hour shift between 7AM\-10PM **Pay Rate:** $10\.98 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Access to your pay when you need it through DailyPay + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications + Flexible shifts and days off + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What will I be doing?** As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\. + Ensure tableware is in good and working condition and report any defects for repair + Stock, maintain and clean designated food station\(s\) + Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\. + Retrieve and transport dirty tableware to dishwashing area + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner **Join the Food and Beverage team at the beautiful** Hilton Orlando Buena Vista Palace \(************************************************************************************ **as a full\-time Busperson for Letterpress\!** This 1000 room property is connected by pedestrian skybridge to Disney Springs and offers luxury suites and amenities for magical vacations\! The Ideal candidate has a background in customer service, food and beverage, and has no schedule restrictions\. **Shift pattern:** Full availability required 8\-hour shift between 7AM\-10PM **Pay Rate:** $10\.98 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Access to your pay when you need it through DailyPay + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications + Flexible shifts and days off + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What will I be doing?** As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\. + Ensure tableware is in good and working condition and report any defects for repair + Stock, maintain and clean designated food station\(s\) + Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\. + Retrieve and transport dirty tableware to dishwashing area + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner **Job:** _Bars and Restaurants_ **Title:** _Busperson, Letterpress \(Full\-Time\) \- Hilton Orlando Buena Vista Palace_ **Location:** _null_ **Requisition ID:** _HOT0C61F_ **EOE/AA/Disabled/Veterans**
    $10 hourly 3d ago
  • Groundsperson

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Winter Garden, FL

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * This position handles the care, maintenance, and general upkeep of the property grounds to include basic landscape as well as general cleanliness. As a Grounds Keeper you will be responsible for driving company success through performing the following tasks to the highest standards: * Perform routine and special general labor work assignments as directed. * Maintain the property grounds including basic landscaping and overall cleanliness, using backpack blowers and pressure wash desks and other surfaces * Transport and use of tools, materials, and supplies as required * Remove trash, remove and reinstall trash dumpsters * Remove dust, dirt, grease, and waste material from surfaces. * Dig holes, ditches, and trenches. * Maintain detailed record-keeping in English for logs and inspection sheets. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * High School diploma or equivalent experience * Current Driver's License * Prior grounds or landscaping experience * Experience maintaining and using tools and equipment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Hospitality and/or hotel experience Don't wait, apply today! We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO) program, and excellent travel benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. As a Grounds Keeper you will be responsible for driving company success through performing the following tasks to the highest standards: * Perform routine and special general labor work assignments as directed. * Maintain the property grounds including basic landscaping and overall cleanliness, using backpack blowers and pressure wash desks and other surfaces * Transport and use of tools, materials, and supplies as required * Remove trash, remove and reinstall trash dumpsters * Remove dust, dirt, grease, and waste material from surfaces. * Dig holes, ditches, and trenches. * Maintain detailed record-keeping in English for logs and inspection sheets. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * High School diploma or equivalent experience * Current Driver's License * Prior grounds or landscaping experience * Experience maintaining and using tools and equipment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Hospitality and/or hotel experience
    $30k-34k yearly est. 30d ago
  • Coordinator Contracts

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    Our starting wage is $18.00 per hour. We also offer Day 1 Benefits as a Hilton Grand Vacations new team member! If you are excited, and hardworking, about ensuring our guests have a memorable experience then this is a wonderful time to join us! Hilton Grand Vacations is looking for a detailed Contracts Coordinator. You will help generate Real Estate Contract documents for various properties based on the basic supporting information provided by Sales with a focus on accuracy and efficiency. If this sounds like something you are interested in, please apply now! Contract Process * Prepare and generate contracts and related closing documents accurately and in a timely manner * Verify data entry through our company software and program systems reviewing documents * Process payments for various transactions (ie. Japan Notary Fee, ADP, Maintenance Fee, Interest Due, Wire Transfers), while ensuring payment is made to the appropriate project * Process and handle rescission/cancellation, as needed * Acquire credit card authorizations and retrieve credit reports for all sales, if applicable * Generate closing reports and financial closing sheets, as needed * Work on developing their contracts knowledge for all contract-type transactions * Complete prescribed activities daily as noted on opening and closing checklists * Be proactive and intuitive to the needs of the contract department and provide assistance to the team members, as needed * Work closely and maintain a professional relationship with Quality Assurance department to acquire necessary documentation to complete contract files in a timely manner Contract Review * Reviews files after clients signs to assure accuracy with underwriting guidelines and title requirements * Verifies all pertinent information on submitted worksheet is accurate for contracts processing Contract Closing * Supervise and coordinate the timely closing of all business, prior to 60 days. Systematically monitor the suspense aging report from Cognos to ensure timely follow up and processing * Responsible for completing the required site end of day process Contract Support * Carry out all other reasonable requests by management of which the associate is capable of performing. * Runs supporting reports for sales contracts, if applicable What are we looking for? * To fulfill this role successfully, you must possess the following minimum qualifications and experience: * High School Diploma/GED * At least 1 year of administrative/clerical experience in a professional environment * Excellent computer skills with accuracy and speed. Proficient in Microsoft Excel and Word * Able to work a varying schedule including regular weekends and holidays * Reliable, strong attention to detail, ability to multitask, ability to work in a fast-paced environment and strong organizational skills * High level of professionalism and the ability to handle stressful situations with the highest integrity * Strong customer service skills * Positive demeanor It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * BA/BS/Bachelor's Degree * Timeshare/Vacation Ownership experience * Contract preparation skills * Familiarity with mortgage loan documentation, credit review and deeding * Experience with Chorus and Voice systems We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
    $18 hourly 2d ago
  • Recreation Coordinator Seasonal

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Celebration, FL

    We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence. Responsibilities: * Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities. * Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities. * Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest. * Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs. * Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving. * Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity. Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role, you must possess the following minimum qualifications and experience: * Basic math and cash handling skills. * Proficient in MS Office and basic desktop publishing applications. * Able to work outdoors in all climates. * Excellent guest relations skills. * Able to interact with all age groups. * Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * Previous customer service experience * Hospitality experience * Public speaking experience * Audio-visual equipment operation * Knowledge of a wide variety of recreation activities and programs including their development and implementation. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. * Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities. * Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities. * Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest. * Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs. * Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving. * Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity. Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training. To fulfill this role, you must possess the following minimum qualifications and experience: * Basic math and cash handling skills. * Proficient in MS Office and basic desktop publishing applications. * Able to work outdoors in all climates. * Excellent guest relations skills. * Able to interact with all age groups. * Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * Previous customer service experience * Hospitality experience * Public speaking experience * Audio-visual equipment operation * Knowledge of a wide variety of recreation activities and programs including their development and implementation.
    $32k-39k yearly est. 11d ago
  • *Showcase Presenter

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    Join our team and become a new member of an industry leader with Hilton Grand Vacations! As a Showcase Presenter you will be responsible for driving company success through performing the following tasks to the highest standards: * The Showcase Presenter will facilitate Hilton Grand Vacations' portfolio of products to assigned tours. Ensuring the Sales Tour is a positive Guest experience, aligned with our mission, vision, and values * This position will be accountable for driving positive sales results and will be expected to partner with Sales Executives, Sales Leaders, and Sales Managers to further the goals of the Sales Team * High-level of professionalism when interacting with fellow team members, management, owners, members, prospects and Guests * Support and Coordinate with the Training Department and Learning & Development regarding curriculum, methods of presentations, and product knowledge * Understand the Hilton Grand Vacations Sales process, Vacation product, and attend refresher trainings as needed to maintain a high level of product knowledge and usage rules * Efficiently perform all other reasonable tasks as needed by Sales Management to include assisting morning meetings, specific training, ride-a-longs As a Showcase Presenter you will be responsible for driving company success through performing the following tasks to the highest standards: * The Showcase Presenter will facilitate Hilton Grand Vacations' portfolio of products to assigned tours. Ensuring the Sales Tour is a positive Guest experience, aligned with our mission, vision, and values * This position will be accountable for driving positive sales results and will be expected to partner with Sales Executives, Sales Leaders, and Sales Managers to further the goals of the Sales Team * High-level of professionalism when interacting with fellow team members, management, owners, members, prospects and Guests * Support and Coordinate with the Training Department and Learning & Development regarding curriculum, methods of presentations, and product knowledge * Understand the Hilton Grand Vacations Sales process, Vacation product, and attend refresher trainings as needed to maintain a high level of product knowledge and usage rules * Efficiently perform all other reasonable tasks as needed by Sales Management to include assisting morning meetings, specific training, ride-a-longs What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience: * 1+ years of proven work experience with delivering presentations or public speaking * Excellent verbal communication skills, strong relationship skills, and a dynamic speaker * Knowledge on presentation/public speaking fundamentals * Strong proficiency in Microsoft Office Suite * Work a flexible work schedule including night, weekends and holidays * High school diploma or equivalent * Florida Real Estate License It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Work experience in the Entertainment/Theater/Performing Arts industry or related course study * Prior timeshare experience * BA/BS Bachelors Degree We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $30k-43k yearly est. 8d ago
  • Asst Director Security

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Our passion and dedication drives us in making a positive impact and memorable experiences for our owners, team and guests. Hilton Grand Vacations is looking for an Assistant Director of Security to join The Fountains Resort located in Orlando, FL. Apply now to join our journey to success! In this position, you will supervise, schedule and encourage Security Associates by providing direction and equipment needed to accomplish their duties. Why do team members like working for us: * Enjoy exceptional benefits, including comprehensive health care options starting day one, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. * Take advantage of numerous learning and advancement opportunities to fuel your professional growth. * The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. * Benefit from a company culture that values work-life balance and family-friend * Comprehensive 401(k) program with company match contributions to help secure your financial future. * Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. * Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing? As an Assistant Director of Security, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards: * Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies. * Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort's key card system. * Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the company policy and procedure. * Provides continuous integrity and courtesy with every guest and team member interaction. * Conducts preliminary investigations and acquires all information, photographs, statements and evidence for incident reports. * In the absence of the Security Supervisor assigns schedules, shift posts, special assignments for Security Officers reviews, and read incident reports for accuracy and completeness. * Conducts shift briefs and training for Security Officers. * Responsible for completing all incident and/ or injury reports for submission to Risk Management HR and Resort Management in a timely fashion. * Identifies and assists management with trespassing problematic guests, visitors or team members. * Maintains confidentiality of all security related matters at all times. * Participates and assists management, as well as first responders in emergency situations. * Conducts inspections of, and responsible for advising management if any deficiencies are found with the Security Department's vehicles or equipment. * Escorts team members or vendors through secure areas. * Conducts key and safe assists as assigned. * Acts as a witness to cash drops. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role effectively, you possess the following minimum qualifications and experience: * A minimum of one (1) year of experience in the security field required. * A minimum of six (6) months of supervisory experience in the security field required. * CPR/AED Certification (Adult, Infant, and Child Rescue). * First Aid Certification. * Driver's License (non-commercial) - must be state/specific. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to coordinate and prioritize. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to use good judgment; work independently, with minimal direction. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.
    $67k-97k yearly est. 11d ago
  • Night Auditor

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of our company. We are looking for a Night Auditor to join our outstanding team at The Fountains Resort. In this position, you will be responsible for the auditing, posting, and balancing of daily transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. Here's why you will love It here: * Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision * Recognition Programs and Rewards * Travel Discounts Program * Outstanding Paid Vacation Program and Paid Sick Days * Employee Assistance Program that supports your physical and mental wellbeing * 401(k) program with company match * Tuition reimbursement programs * Employee Stock purchase program * Numerous learning and advancement opportunities * And more! Responsibilities: * Follows audit procedures to balance daily revenue and expense transactions. * Produces various reports for management. * Ensures that all charges have been posted to the appropriate guest folio or master account * Generates housekeeping reports and prints folios departures. * Calculates account balance at month-end and submits to accounting. * Check-in, check-out guests. * Assists with guest and owner needs and requests. Qualifications: * High School diploma/GED * Proficient English language, able to communicate both verbally and in writing. * Open and flexible availability, including weekends and holidays Preferred, but not required: * Associate's degree/College Degree * Customer service or similar related experience. * Resort hospitality experience. Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Qualifications: * High School diploma/GED * Proficient English language, able to communicate both verbally and in writing. * Open and flexible availability, including weekends and holidays Preferred, but not required: * Associate's Degree/College Degree * Customer service or similar related experience. * Resort hospitality experience.
    $28k-33k yearly est. 22d ago
  • Maintenance Pool Technician I

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    Join our team as a Maintenance Pool Technician at The Fountains Resort and enjoy Day One Team Member Benefits with on-the-job training provided! Why Do Team Members Like Working for Us? * Driven Compensation * Benefits on day one * Daily Pay - get your earned pay any time before payday * 401(k) program with company match * Employee stock purchase program * Paid Holidays, Sick days, and Generous Paid Time Off Program * Tuition reimbursement and numerous learning and career advancement opportunities About the Role: As a Maintenance Pool Technician, you will ensure the safe and efficient operation of the resort's common areas and amenities, including pools, Jacuzzis, and water features. Your responsibilities will include various tasks, such as carpentry, plumbing, painting, and masonry. What Will You Be Doing? * Conducting pool maintenance and ensuring the cleanliness of the pool and public areas. * Performing tasks such as clearing drains, repairing pool equipment (including pumps, heaters, filters, and electrical switches), plumbing, painting, and conducting surface repairs. * Maintaining all tools and pool equipment to ensure they are clean and in proper working order. * Monitoring systems, including emergency systems, and having general familiarity with fire sprinklers and emergency power systems. * Reading, logging, and interpreting readings from meters, gauges, and other pool equipment measuring systems. * Ensuring the safety and prevention of accidents in and around the pool areas for both Team Members and guests/owners. * Other duties as assigned. What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth. Our Team Members are at the core of our success! To fulfill this role optimally, you must possess the following qualifications and experience: * High school diploma or equivalent experience. * Currently possess a Driver's License. * Currently possess CPO certification or able to acquire certification within 90 days of hire. * 1+ year(s) of related experience. * Ability to follow basic written and verbal directions, climb stairs, work on ladders up to 40 feet, push/pull up to 100 lbs, lift/carry up to 50 lbs, grasp, stoop, and reach overhead. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members, and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers, and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply now and become a part of our incredible team! What Will You Be Doing? * Conducting pool maintenance and ensuring the cleanliness of the pool and public areas. * Performing tasks such as clearing drains, repairing pool equipment (including pumps, heaters, filters, and electrical switches), plumbing, painting, and conducting surface repairs. * Maintaining all tools and pool equipment to ensure they are clean and in proper working order. * Monitoring systems, including emergency systems, and having general familiarity with fire sprinklers and emergency power systems. * Reading, logging, and interpreting readings from meters, gauges, and other pool equipment measuring systems. * Ensuring the safety and prevention of accidents in and around the pool areas for both Team Members and guests/owners. * Other duties as assigned. What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation, quality, and growth. Our Team Members are at the core of our success! To fulfill this role optimally, you must possess the following qualifications and experience: * High school diploma or equivalent experience. * Currently possess a Driver's License. * Currently possess CPO certification or able to acquire certification within 90 days of hire. * 1+ year(s) of related experience. * Ability to follow basic written and verbal directions, climb stairs, work on ladders up to 40 feet, push/pull up to 100 lbs, lift/carry up to 50 lbs, grasp, stoop, and reach overhead.
    $29k-35k yearly est. 11d ago
  • Call Center Operations Analyst

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! Responsibilities What Will I be Doing? The Call Center Operations Analyst develops, analyzes, and distributes accurate and timely key management reports for a direct marketing call center You are responsible for driving company success through performing the following tasks to the highest standards: Develops and analyzes daily, weekly, and monthly reports and ensures that the integrity of the reports is maintained. Researches and reconciles discrepancies with the data on a daily basis. Develops and administers timely reporting schedules to support management and the business strategy. Monitors evolving needs of the business by leveraging opportunities for efficiencies in reporting and analyzing the results. Responsible for vendor contact center agent, team management and package setup Reviews and updates monthly forecast. Analyzes month-end financials. Reviews key financial data with business leaders on a regular basis and communicates all trends, deviations, and efficiencies. Prepares budget and forecast reports. Processes month-end general ledger entries, accruals, and invoices. Bi-monthly and weekly payroll reporting for leadership commissions Monitors performance and recommends compensation plan adjustments as necessary. Analyzes sales and marketing programs and assists in identifying performance trends. Prepares ad hoc analysis and reporting for areas of the business. Order and manage departmental equipment needs and budget Implements and utilizes new reporting systems to provide more accurate and timely tracking methods for reporting data. Coordinate, manage and submit all coding requests (offers, lead origins, new vendors, fact sheets, Concierge package revisions) for supported business operations. Manage call transfer partner password resets, point gifting, agent access and agent access audit. Interacts with all departments and management to compile and maintain the integrity of the data. Review coding requests and submitting of coding requests (new package offers, lead origins, new vendors, fact sheets, package revisions) for businesses supported. Qualifications What Are We Looking For: To fulfill this role optimally, you must possess the following minimum qualifications and experience: 1-3 years of related experience Bachelor's Degree Ability to effectively communicate Proficient in Microsoft Excel, Word, and Powerpoint Strong analytical skills is necessary Ability to set priorities and handle multiple requests is essential Attention to detail and follow up skills necessary to perform job functions successfully. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's “America's Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $38k-58k yearly est. Auto-Apply 24d ago
  • Banquet Set Up Manager - Hilton Orlando

    Hilton 4.5company rating

    Orlando, FL job

    EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Hilton Orlando, a vibrant resort hotel, in the heart of Orlando's International Drive, and connected to the South side of the Orlando Orange County Convention Center by a covered walkway is searching for a talented Banquet Set Up Manager to join their team! This 1400+ room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities, and over 250,000 square feet of event space and more than 20 break out rooms. The ideal candidate will have experience in Banquet Setup Management, a proven ability to lead teams of similar size, excellent time management and organizational skills, strong communication abilities, and a flexible, adaptable approach. Shift Pattern\: This is a full-time position which requires full availability to work varying shifts across weekdays, weekends and holidays. What are the benefits of working for Hilton? Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? A Banquet Set Up Manager hires, trains, and directs the banquet staff in the planning and set up of all banquet space in order to ensure a successful function and repeat business. A Banquet Set Up Manager hires, trains, and directs the banquet staff in the planning and set up of all banquet space in order to ensure a successful function and repeat business. Working with guests and hotel team members to ensure high quality and cleanliness standards of all meeting rooms and pre-function space Supervises and conducts the set up, break down, and service of all conference meeting rooms Develops checklists and cleaning schedules to ensure proper cleanliness and maintenance of meeting space Interviews, trains, supervises, counsels, schedules, and evaluates Banquet Houseperson team #LI-AR2
    $43k-59k yearly est. Auto-Apply 56d ago
  • Houseperson - The Fountains

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    Join our Housekeeping Team at The Fountains in Orlando, FL! Why Do Team Members Like Working For Us: * Driven base pay * Quarterly Service Score Incentive * Benefits on day one * Daily Pay* - get your earned pay any time before payday * Recognition Programs and Rewards * 401(k) program with company match * Employee stock purchase program * Paid Holidays, Sick days, and Generous Paid Time Off Program * Tuition reimbursement * Numerous learning and career advancement opportunities What will I be doing? * Providing excellent service to our guests and owners while they're staying at the resort. Promptly assisting guest inquiries and needs while following brand standards. * Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency. * Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested. * Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests. * Identify and report preventative or other maintenance issues in public area or guest rooms. What are we looking for? To fulfill this role effectively, you'll need to possess the following minimum qualifications and experience: * Effective verbal and written communication skills. Ability to communicate well with guests in English. * Perform job functions with attention to detail, speed and accuracy * Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Hospitality industry HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $31k-37k yearly est. 30d ago
  • Accountant Portfolio Services

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: * Recognition Programs and Rewards * Excellent health care options, including medical, dental, and vision * A people-first culture * Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. * Perks at work: Employee Pricing platform * Employee Assistance Program that supports your physical and mental well-being. * Paid Vacation Time and Paid Sick Days * 401(k) program with company match * Tuition reimbursement programs * Numerous learning and advancement opportunities * And more! What Will I be Doing? This Accountant, Portfolio Services is responsible for overseeing daily cash / bank reconciliation activities within the Mortgage Servicing department, ensuring accuracy and compliance across all accounts. The role includes developing and maintaining detailed documentation of procedures and work instructions, facilitating team training, and supporting the preparation of performance reports related to mortgage receivables serviced by HGV. Additionally, this position collaborates closely with Operations to identify opportunities for automation and process improvement, leveraging available technologies to enhance efficiency and accuracy. Additional Responsibilities include: * Support the integration and optimization of the daily cash reconciliation process across multiple accounts and systems, ensuring accuracy, timeliness, and adherence to internal controls * Prepare timely cash/bank reconciliations related to assigned entities. Promptly resolve reconciling items and perform research. * Assist management with analysis and reporting. * Satisfy auditor requests for samples and payment tracing. * Document processes and procedures for the assigned functions. * Identify operational control points and weaknesses, and associated exposures. * Develop an acute understanding of the utilization of available technology and document process flows. * Assist team members with onboarding and ongoing maintenance of all applicable work-related resources. * Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, * Adhere to Company standards and maintain compliance with all policies and procedures. Carry out any reasonable request by management What Are We Looking For: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: * Bachelor's Degree * 1-3 years or related experience * Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel. * Experience automating and standardizing operational processes. * Excellent organizational skills and attention to detail * Excellent verbal and written communication skills * Ability to work in a team environment * Accounting experience * Experience working in a mortgage/loan servicing application, such as LSAMS, Servicing Director or other * Willingness to work occasional overtime, including weekends and holidays In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: * Bachelor's Degree * 3-5 years of related experience When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $61k-83k yearly est. 45d ago
  • Bellperson

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    HGV Now offers Day One Benefits! Now Offering Daily Pay!* In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort. Join our team and WOW every guest What will I be doing? Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property. Here are your duties to be performed: * Supervises property entrance and accepts guest arrivals. * Greets and assists Owners and guests transporting and/or securing their luggage appropriately. * Delivers messages and will assist with room move requests, groceries, and other inquires. * Reports any problem or unusual activities to management. * Ensures an organized, safe and clean front entrance and lobby area. * Carries out reasonable requests by management including assisting other departments when needed. * Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items. * Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). * Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed. * Maintain awareness of undesirable persons on property premises being a Safety & Security advocate. * Special projects as given by leadership; responding to all guest requests to ensure client happiness * Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate. * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Qualifications What are we looking for? First and foremost, we are seeking a positive demeanor and a cheerful smile! To fulfill this role optimally, applicants possess the following minimum qualifications and experience: * 6 months Customer service experience * Valid driver's license * Self-starting personality with an even disposition * Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds * Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions * Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * 1+ years prior Bellperson experience * Resort, Hotel hospitality proven experience HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Don't wait! Apply Today. What will I be doing? Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property. Here are your duties to be performed: * Supervises property entrance and accepts guest arrivals. * Greets and assists Owners and guests transporting and/or securing their luggage appropriately. * Delivers messages and will assist with room move requests, groceries, and other inquires. * Reports any problem or unusual activities to management. * Ensures an organized, safe and clean front entrance and lobby area. * Carries out reasonable requests by management including assisting other departments when needed. * Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items. * Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). * Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed. * Maintain awareness of undesirable persons on property premises being a Safety & Security advocate. * Special projects as given by leadership; responding to all guest requests to ensure client happiness * Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate. * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Qualifications What are we looking for? First and foremost, we are seeking a positive demeanor and a cheerful smile! To fulfill this role optimally, applicants possess the following minimum qualifications and experience: * 6 months Customer service experience * Valid driver's license * Self-starting personality with an even disposition * Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds * Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions * Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * 1+ years prior Bellperson experience * Resort, Hotel hospitality proven experience HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $19k-31k yearly est. 24d ago
  • *Sales Gallery Coordinator

    Hilton Grand Vacations 4.8company rating

    Hilton Grand Vacations job in Orlando, FL

    There's something truly outstanding about Hilton Grand Vacations. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has been vital to the success of Hilton Grand Vacations. As a Sales Gallery Coordinator, courteously greeting guests to provide a positive environment for Guests and Owners, in support of the Sales team. You will be responsible for updating the system (Chorus) with tour information and assigning guests to Sales Executives according to the sales rotation. They are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries. discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will you be doing? * Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere. * Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities. * Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries. * Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information. * Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance. * Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment. * Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy. * Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience. * [insert pay] * GO Hilton discounted hotel rates worldwide as low as $40 per night * Excellent health care options (medical, dental, and vision) * 401(k) with Employer matching and Employee Stock Purchase Program * Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. * Perks at Work Discount Program that offers a wide range of discount through varies outlets * Internal growth opportunities and ongoing training * And so much more! * 1+ year customer service experience * High School/GED required, Associate's Degree or College Diploma preferred * Ability to multitask in a fast-paced environment * Intermediate digital literacy: Office Suite * Full flexible schedule required: mornings, nights, weekends, and holidays What will you be doing? * Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere. * Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities. * Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries. * Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information. * Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance. * Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment. * Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy. * Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience. * [insert pay] * GO Hilton discounted hotel rates worldwide as low as $40 per night * Excellent health care options (medical, dental, and vision) * 401(k) with Employer matching and Employee Stock Purchase Program * Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. * Perks at Work Discount Program that offers a wide range of discount through varies outlets * Internal growth opportunities and ongoing training * And so much more! * 1+ year customer service experience * High School/GED required, Associate's Degree or College Diploma preferred * Ability to multitask in a fast-paced environment * Intermediate digital literacy: Office Suite * Full flexible schedule required: mornings, nights, weekends, and holidays Why do Team Members enjoy working for us? Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the succes of our company. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list consecutively in 2021 and 2022, awarded two sought-after Stevie Awards in The 20th Annual American Business Awards including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work certified company in 2022. We are an equal opportunity employer and value diversity at our company. We do not
    $33k-42k yearly est. 47d ago
  • Collections Specialist

    Diamond Resorts 4.4company rating

    Orlando, FL job

    DIAMOND RESORTS™ OFFERS: Medical, dental, vision, 401K and life insurance Resort discounts for team members, family, and friends Career growth opportunities A healthy work-life balance with paid time off Fun work environment Job Description JOB SUMMARY Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign. ESSENTIAL JOB FUNCTIONS Provides customer service regarding collection issues, questions and processing payments and/or refunds. Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally. Responsible for reducing delinquency for assigned accounts. Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos. Reviews open accounts for collection efforts. Makes outbound calls, maintaining professional communication at all times via phone and in person. Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process. Utilizes computer systems to handle skip tracing. Reviews terms of sales and/or loan documents and attempts to collect customer payments. Provides timely follow-up on payment arrangements and documentation required per account. Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases. Ensures customer information is correct and updates information as necessary. Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution. Responsible for exceeding departmental performance standards and quality assurance expectations. Completes all required company trainings and compliance courses as assigned. Adheres to company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. Qualifications EDUCATION High School Diploma or equivalent. EXPERIENCE No prior experience or training required. No supervisory experience required. SUPERVISORY RESPONSIBILITIES This position does not include any supervisory responsibilities. LICENSE & CERTIFICATIONS This position does not require licenses or certifications. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Computer proficiency in Microsoft Word, Excel and Outlook. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Able to establish and maintain a cooperative working relation. Able to use sound judgment; work independently, with minimal supervision. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. Competent in public speaking. Performs well with frequent interruptions and/or distractions. Additional Information Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations. Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation. Diamond Resorts is an Equal Opportunity Employer Apply Today! Link Below! ****************************************************************************************************************
    $32k-39k yearly est. 60d+ ago

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