_\*\*\*This position will be Remote, but with a preference for candidates in Ohio, Missouri, Texas or Louisiana\*\*\*_ This is your chance to be part of an in\-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands\! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio\. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100 hotels in your territory\. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Perform routine Quality Assurance evaluations\.
+ Address inquiries and communications made internally, both verbally and in written communications\.
+ Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals\.
+ Participate in Consistency exercises\.
+ Participate in activities outside of QA to gain a better knowledge of other departments\.
**How you will collaborate with others:**
+ Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans\.
**What projects you will take ownership of:**
+ Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five \(5\) years of management experience \- Hotel Operations
+ Three \(3\) years of experience as a General Manager, Executive Committee Member, or Director
+ Valid Driver's license
+ Travel 90% of the time
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Fluency in a foreign language
+ Food Safety certification
+ Project management skills
+ Working knowledge of product replacement cycles, renovations and physical upgrades
+ Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
+ Current resident in the states of Ohio, Missouri, Texas, or Louisiana
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $75,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Brands_
**Title:** _Manager Quality Assurance_
**Location:** _null_
**Requisition ID:** _COR015IF_
**EOE/AA/Disabled/Veterans**
$75k-100k yearly 26d ago
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Senior Analyst, GRO Support
Hilton 4.5
Hilton job in Lansing, MI
_\*\*\*This role is based at one of our corporate offices in Memphis, TN; Dallas, TX, or Remote\*\*\*_ This is your chance to be part of an in\-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions\! As a Senior GRO Support Analyst _,_ you will bring your leadership and technical skills to a hospitality company with an award\-winning culture\. On the GRO Support team reporting to the Manager, GRO Support, you will support internal and external partners utilizing today's pricing and inventory capabilities and projects\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Troubleshoot system issues, ensuring data accuracy, and finding system configuration and usage opportunities across individual and portfolios of properties\.
+ Represent the team in projects driving new and enhancing existing solutions to better support the capability once in steady state\.
+ Lead efforts to directly and indirectly improve team delivery of exceptional customer experience\.
**How you will collaborate with others:**
+ Collaborate with project and support teams to establish clear communication channels, defined escalation protocols, and ensure the necessary knowledge and resources are shared\.
+ Assess the support process, seek opportunities for improvement, and contribute to the implementation of efficiencies\. Additionally, ensure that all risks are escalated promptly to important partners\.
+ Maintain a knowledge of Hilton's Revenue Management business systems including and not limited to, GRO, OnQ R&I, and Hilton Reporting Hub\.
**What projects** **you will take ownership of:**
+ Queue Productivity - The Sr\. Analyst team monitors common questions and themes to operate more efficiently\. This includes determining gaps in current processes, creating new procedures, escalating high\-risk issues, and coaching Analyst team members operationally\.
+ Revenue Management, Pricing & Inventory Capabilities \- As capabilities are added and enhanced, the Sr\. Analyst is the team's eyes and ears\. They anticipate user questions, develops the steady state support plan, updates and educates the wider team\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Two \(2\) years of work experience in hotel operations, the travel industry, revenue management systems, or a technical support capacity\.
+ Experience in Excel \(can maintain complex spreadsheets\), Word, and PowerPoint
+ Hybrid work schedule two days per week based in the Memphis, TN or Dallas, TX corporate office
+ Proficiency in programming or data science: SQL or Python or R
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ Two \(2\) years of GRO system experience
+ Two \(2\) years of work experience in one the following areas: distribution systems, project management, or development roles
+ Knowledge of other Hilton systems like OnQ FMS, PEAK, PEP, and TOPdesk
+ Two \(2\) years of experience in Salesforce
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $70,000 \- $100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Senior Analyst, GRO Support_
**Location:** _null_
**Requisition ID:** _COR015F4_
**EOE/AA/Disabled/Veterans**
$70k-100k yearly 60d+ ago
Team Member
Pizza Hut 4.1
Albion, MI job
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers, or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
WHAT ARE WE LOOKING FOR?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* You're at least 16 years old (18 if you want to be a driver.)
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
A QUICK NOTE ON SAFETY
At Pizza Hut, we are passionate about the health and safety of our team members and our customers. In addition to our already high standards of rigorous cleaning and sanitizing, we have introduced new methods, such as curbside carryout and contactless delivery, to help ensure the safety of everyone in our communities. You will be asked to participate in pre-shift temperature screenings and symptom checks, and to wear a mask during your shift. All protocols will be in accordance with local, state and federal guidelines and will be extended to the interview process.
We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance.
Requirements
Must be at least 16 years of age.
$22k-29k yearly est. 33d ago
Lead Porter- DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
The Lead Porter plays a key role in ensuring guest satisfaction by supervising the porter team and assisting with luggage handling, public area cleanliness, and guest services. This role involves training, directing, and inspecting the work of team members while also supporting the housekeeping team and maintaining high service standards.
Key Responsibilities:
1. Guest Services:
Greet guests warmly and assist with luggage during check-in and check-out.
Provide directions, hotel information, and local area recommendations.
Address guest requests promptly and ensure they are handled with professionalism.
2. Public/Private Area Maintenance:
Ensure public/private spaces, such as the lobby, entrances, hallways, stairwells, service corridors and meeting rooms are clean and well-maintained.
Monitor and report any maintenance or safety issues in public areas.
Coordinate with housekeeping and maintenance teams to uphold hotel standards.
Trash removal, and restroom refreshment
3. Team Supervision:
Train and mentor new and existing porter team members on procedures and service etiquette.
Direct daily activities, ensuring tasks are completed efficiently and to a high standard.
Inspect the work of team members to ensure compliance with hotel policies and guest satisfaction.
4. Support to Housekeeping:
Assist the housekeeping team as needed, including delivering supplies or aiding in special projects.
Coordinate with housekeeping to ensure guest rooms and public spaces are ready and well-presented.
5. Operational Duties:
Monitor and maintain cleanliness and functionality of luggage carts, porter stations, and equipment.
Assist with group arrivals/departures and special event logistics.
Ensure proper handling and storage of guest luggage and belongings.
6. Problem Resolution:
Address guest concerns or complaints, escalating to management when necessary.
Handle lost and found items, ensuring proper documentation and storage.
Ensure compliance with hotel safety policies and procedures.
Promote a safe work environment for both staff and guests.
Qualifications:
Previous experience in a hospitality or customer service role, with supervisory experience preferred.
Strong leadership, organizational, and communication skills.
Ability to lift, push, and pull heavy luggage or equipment as needed.
Flexibility to work various shifts, including weekends and holidays.
Attention to detail and commitment to maintaining cleanliness and guest satisfaction.
Work Environment:
Fast-paced hotel setting with frequent interaction with guests, team members, and other departments.
Physical demands include standing for extended periods, bending, and lifting.
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
$44k-89k yearly est. 12d ago
Host/Hostess- DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
As a Host/Hostess, you would be responsible for seating our restaurant guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Politely and promptly greeting all guests
Seating guests according to server sections
Assisting in Bussing tables
Providing a fond farewell to each guest
Answering phones and scheduling reservations
Performing general cleaning to maintain cleanliness of work area
Providing guests with menus and answering initial questions
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!
$26k-32k yearly est. 7d ago
Housekeeper Part Time-101020
Extended Stay America 4.5
Kentwood, MI job
The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.
Watch A Day in the Life video for Housekeeper (English) **************************************************
Watch A Day in the Life video for Housekeeper (Spanish) **************************************************
MAJOR / KEY JOB DUTIES
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
* Cleans assigned guest rooms with adherence to company standards, policies and procedures.
* Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
* Stocks carts and cart rooms if necessary and or directed by management.
* Reports all maintenance issues directly to the front desk and/or manager on duty.
* Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
* Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
* Complies with all safety and security policies and procedures.
* Completes all required and annual Extended Stay University training.
OTHER DUTIES
* Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Responsible for maintaining overall hotel cleanliness.
* Other duties as assigned by the management team.
BENEFITS
* Weekly Pay!
* Competitive Wages
* Great working environment
* Employee Recognition Programs
* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)
* Employee Perks Program offering discounts to major companies
COMPENSATION
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
* Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.
* Apply good judgment at all times.
ENVIRONMENTAL JOB REQUIREMENTS
* Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
* Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
* Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
* Detect items in guest rooms to ensure safe performance of work.
* Frequently work in outside weather conditions (depending on hotel).
* Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
* Typically, moderate to loud noise levels in the work environment.
* The associate may be asked to travel to help additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
* No prior experience or training necessary.
$24k-32k yearly est. 41d ago
Service Leader
Chipotle Mexican Grill 4.4
Portage, MI job
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Making sure great tasting, high quality food is served
+ Helping to resolve food quality issues
+ Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
+ Helping to resolve customer incidents and working to ensure positive customer experiences
+ Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
+ Developing and cross training all front of house Crew
+ Assisting with Crew performance reviews
+ Developing future Service Leaders
+ Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
+ Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
+ Ensuring the proper quantity of supplies are available as needed
**WHAT YOU'LL BRING TO THE TABLE**
+ Be able to understand and articulate Chipotle's Food With Integrity philosophy
+ Have knowledge and experience of cash handling policies and procedures
+ Have knowledge of Food Safety and health department matters
+ Have familiarity with office paperwork
+ Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
$30k-47k yearly est. 8d ago
Analyst, Hotel Level Marketing - Agency Solutions
Hilton 4.5
Hilton job in Lansing, MI
based in Chicago, IL_ _\*\*\*_ As an Analyst on Hilton's Americas Marketing team \- reporting into our Manager, Hotel Level Marketing Agency Solutions- you will be part of the broader Commercial Services organization collaborating with revenue management, sales, and analytics, the core of Hilton's commercial engine, to deliver profitable growth\.
Join our newly launched in\-house marketing agency, where creativity meets performance\. You'll help shape our transformation by managing multi\-channel marketing campaigns with the goal of driving commercial performance\.
This strategic role blends creativity, digital marketing expertise, data\-driven execution, and hotel partnership together\. You'll manage a portfolio of hotels, improve paid media strategies, and ensure engagement in our Hotel Level Marketing Program\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Strategic Hotel Partner: You will be responsible for a portfolio of hotels aligned by market, serving as a marketing advisor and crafting tailored paid media marketing strategies\.
+ Campaign Strategy, Execution, and Optimization: You will provide budget and investment recommendations, translate commercial performance data from analytics platforms into actionable insights, and lead the strategy of multi\-channel marketing campaigns -including the execution of paid search, paid social, metasearch, and more\.
**How you will collaborate with others:**
+ You will meet with the hotels in your assigned portfolio and communicate campaign performance, risks, and opportunities\.
+ You will be the central liaison between the hotel, agency partners, and Enterprise partner teams
**What projects you will take ownership of:**
+ Program Innovation & Advocacy: Understand hotel needs and identify opportunities for program evolution
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One \(1\) year of professional work experience in paid media
+ Experience in Meta and Google Ads, including campaign strategy and optimization across Search, Display, and Video, with an understanding of audience targeting, bidding strategies, and performance measurement\.
+ Travel 20%\.
**It would be useful if you have:**
+ Bachelor's degree in marketing, advertising, or a related field\.
+ Experience working within Salesforce and Adobe Analytics
+ Professional certifications from Google and Meta\.
+ A marketing or media agency background, including hands\-on account management experience\.
+ Located in Chicago, IL area
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!\.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $55,000 \- $80,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Analyst, Hotel Level Marketing \- Agency Solutions_
**Location:** _null_
**Requisition ID:** _COR015G3_
**EOE/AA/Disabled/Veterans**
$55k-80k yearly 60d+ ago
Event Sales Manager - DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
6PM Hospitality is seeking a positive, forward-thinking individual to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI! 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
The Event Sales Manager is responsible for generating revenue by selling event space, food and beverage services, and ancillary hotel offerings. This role involves prospecting new clients, managing relationships, negotiating contracts, and coordinating event logistics to ensure seamless execution while maximizing profitability. The Event Sales Manager acts as the primary contact for all event inquiries and oversees the sales process from initial contact to post-event follow-up.
Sales & Client Acquisition:
Solicit and secure new event business through proactive outreach, networking, and responding to inquiries.
Host and entertain prospective clients, conduct property tours, and promote hotel facilities and services.
Develop and negotiate proposals and contracts to ensure a profitable outcome for both the client and the hotel.
Represent the hotel at sales events, expos, and networking functions to expand the event sales pipeline.
Maximize catering revenues to meet or exceed budgeted revenue targets.
Event Planning & Execution:
Serve as the primary contact for clients throughout the event planning and execution process.
Coordinate event logistics, including food & beverage selections, audiovisual needs, agendas, and venue setup.
Complete event diagrams and finalize setup details.
Collaborate with the Sales Team/ Front Desk Department on room block inquiries, rates, and accommodations for event attendees.
Attend weekly BEO (Banquet Event Order) meetings to ensure seamless coordination across departments.
Post-Event Management & Client Retention:
Reconcile balances and refunds post-event, ensuring accurate billing and fostering continued client relationships.
Follow up with clients to gather feedback, address concerns, and prospect future business opportunities.
Maintain strong, long-term relationships with corporate and social event clients to generate repeat business.
Education & Experience:
Bachelor's Degree in Hospitality, Business, or a related field (or equivalent experience).
Minimum of 2 years of experience in hotel event sales, catering, or hospitality sales is required.
Skills & Competencies:
Strong sales, negotiation, and communication skills.
Ability to manage multiple events and clients simultaneously.
Experience with event management software, CRM systems, and catering sales platforms.
Detail-oriented with a strong focus on client satisfaction and revenue generation.
Ability to collaborate effectively across multiple departments.
$51k-67k yearly est. 33d ago
Banquet Houseperson - DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
Position Summary:
A Banquet Houseperson is responsible for setup/breakdown banquet team is responsible for ensuring smooth execution of events, from initial setup to final breakdown. This position plays a crucial role in creating a positive guest experience during banquets, weddings, conferences, and other special occasions. This position is expected to uphold 6PM Hospitality LLCs' Core Values, and 6PM Hospitality LLCs and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions:
Report to work in uniform, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Perform both set up and break down activities for events in the hotel, as well as activities during events as well.
Set-Up:
Prepare banquet rooms according to event specifications (e.g., glassware, service ware, linen).
Arrange place settings, table placement, and tablecloths.
Set up buffets if required.
Retrieve clean linen and skirting and stock in storage area
Pick-up and delivery all boxes and materials (flip, charts, easels, blackboards, ) for function
Attend pre-event meetings to understand function particulars and guest expectations.
Retrieve clean linen and skirting and stock in storage area
Ensure event space set up tasks are completed before guests arrive.
Use care when assembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.
Pick-up and delivery all boxes and materials (flip, charts, easels, blackboards, etc) for function
During the Event:
Greet and welcome guests courteously.
Handle guest requests promptly or seek assistance from supervisors.
Stay focused, move freely, and anticipate guest needs.
Communicate effectively with team members.
Other duties as assigned by management
Breakdown:
After the event, break down the banquet area.
Collect tablecloths and linens for laundry.
Ensure proper storage of equipment.
Show courtesy and respect to all attendees.
Breakdown must occur only after every guest has left the event.
Proactive approach when interacting with guests, co-workers or vendors
Use care when disassembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager.
Other duties, as assigned, by management.
Position Requirements:
Minimum Knowledge:
Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, basic computer knowledge, record keeping, or word processing.
Excellent communication skills
Excellent teamwork skills and ability to work in group settings
Formal Education and Job-Related Experience:
High School Diploma or equivalent is required
License, Training, and/or Certification Required:
CPR Training
Working Conditions and Physical Effort:
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires full-time evening assignments but varies according to business demands and needs. Days, overnights, holidays, and weekend assignments are required.
Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Some portions (10- 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
Required Travel: Position does require travel to other 6PM Hospitality properties, client locations, or other locations. Relocation assistance is not available for this position. Relocation assistance is not available for this position.
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!
$27k-35k yearly est. 11d ago
Senior Tax Analyst
Hilton 4.5
Hilton job in Lansing, MI
_\*\*\*This role is based at our corporate office in Memphis, TN or Remote\*\*\*_ This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management\. As a Senior Tax Analyst on the Tax Operations team reporting to Tax Operations Manager, you will focus on the preparation, analyzation, and review of the federal and state compliance for our domestic and international entities\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Report activity for the US Tax Compliance \(Forms 1120, 8858, and 5471\)
+ Ensure compliance is technically and mathematically accurate and all proper disclosures are complete
+ Ensure compliance files are thoroughly and contemporaneously documented and are maintained in IRS and State audit ready format
**How you will collaborate with others:**
+ Ensure compliance is conducive to support the accounting for income taxes following GAAP \(ASC 740\) and IFRS \(if and when implemented\)
+ Support the Audit Controversy team with our audits by providing guidance and assistance
**What projects you will take ownership of:**
+ Assist the team in the design and implementation of process improvements, which will lead to acceleration of processes, while maintaining accuracy of calculations and strength of internal controls
+ Demonstrate an understanding of the US Internal Revenue Code, and experience to research, understand, and document tax technical positions utilizing available research software \(i\.e\. RIA,CCH, BNA\)
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ One \(1\) year of work experience in corporate or public accounting experience in the area of income tax
+ Proficient in MS Excel \(v\-lookups and pivot tables\)
+ Experience working with corporate financials \(i\.e\. PeopleSoft, SAP\)
+ Fluent in corporate tax software systems \(i\.e\. Corptax, OneSource\)
+ Understanding of the Internal Revenue Code
**It would be useful if you have:**
+ BA/BS Bachelor's Degree or MA/MS Master's Degree
+ CPA \(Certified Public Accountant\)
+ Two \(2\) years of experience in Corporate or public accounting in the area of income tax
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $70,000\-$100,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Finance and Accounting_
**Title:** _Senior Tax Analyst_
**Location:** _null_
**Requisition ID:** _COR015II_
**EOE/AA/Disabled/Veterans**
$70k-100k yearly 30d ago
PT- Night Auditor- DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
Position Summary:
The Night Auditor position is responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality's Core Values, 6PMHospitality Partners LLC and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Responsibilities:
Report to work in uniform presented professionally, neat, and clean.
Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Consult with 2nd shift about the occurrences of the evening
Record any special needs or requests and unique occurrences throughout the shift in Quore.
Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operations
Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Utilize Hilton Help desk phone line when necessary
Investigate out of balance situations and correct.
Sweep behind workstation at the end of shift
Maintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or AGM/GM.
Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.
Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
Balance cash drawer and make appropriate cash drops, record any inconsistencies
Provide excellent guest service:
Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland area
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
Maintain open lines of communication between all departments within the hotel
Exhibit regular and recurrent attendance records
Follow the “Call Off Policy” listed in your handbook for any necessary call outs
Other duties as requested by management/supervisors/leads
Position Requirements:
Minimum Knowledge:
Requires ability to interpret/extract information and/or perform arithmetic functions.
Excellent typing speed, record keeping, and word processing skills.
Excellent communication skills.
Must be able to operate Microsoft Edge, Microsoft Word, and Microsoft Excel.
Must be knowledgeable in accessing shared computer drives and know how to operate basic email functions.
Knowledge of using a printer and scanner.
Excellent problem-solving skills.
License, Registration, and/or Certification Preferred:
CPR
TIPS (Able to become certified upon hire
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!
$27k-32k yearly est. 17d ago
Server
Pizza Hut 4.1
Kalamazoo, MI job
Being a server at Pizza Hut is about making hungry people happy - with tips! It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut server, you're the smiling face that greets and serves our customers. Working with us will give you the financial rewards and flexibility to suit your lifestyle! You'll learn new things, get recognized for your efforts and develop skills that last a lifetime.
WHAT ARE WE LOOKING FOR?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do. You are honest, energetic and fun. You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. You understand that work is easier - and more fun - with some teamwork.
* You're at least 16 years old.
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
A QUICK NOTE ON SAFETY
At Pizza Hut, we are passionate about the health and safety of our team members and our customers. In addition to our already high standards of rigorous cleaning and sanitizing, we have introduced new methods, such as curbside carryout and contactless delivery, to help ensure the safety of everyone in our communities. You will be asked to participate in pre-shift temperature screenings and symptom checks, and to wear a mask during your shift. All protocols will be in accordance with local, state and federal guidelines and will be extended to the interview process.
We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance.
Requirements
Must be at least 16 years of age.
$19k-28k yearly est. 52d ago
Senior Manager Customer Excellence (Contact Center Projects)
Hilton 4.5
Hilton job in Lansing, MI
_\*\*\*This role is based at our corporate office in Dallas, TX or Remote\*\*\*_ This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact\. Reporting to the Director Customer Excellence, you will work across multiple departments in the business and have a broad impact on the Hilton Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project managers, owners and participants to ensure all HRCC requirements and timelines are captured and completed\.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off \(PTO\)
+ Learn more about the rest of our benefits \(******************************************
At Hilton, we believe every Team Member is a leader\. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate\.
\*\*Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans\.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique\.
**What your day\-to\-day will be like:**
+ Manage HRCC internal and corporate project deliverables using industry\-standard project and process management tools
+ Be a primary relationship manager for Hilton corporate teams \(internal and external\) on HRCC and Hilton wide projects
+ Maintain project tracking tools, provide oversight on project and process requirements/documentation to support the intake and oversight of new Customer Excellence requests
+ Work with teams to develop comprehensive business cases including approval rationale, budget, reporting and change management requirements, implementation criteria and resource allocation
+ Conduct and document business plans, standard operating procedures \(SOPs\), project plans, process maps, and root cause analysis requirement sessions
+ Study and document standard processes and implement changes to improve efficiency
+ Be project lead coordinating teams and managing deliverables across multiple workstreams for HRCC and corporate wide projects
+ Be the lead HRCC representative on both internal and corporate projects, partnering with project managers, owners, and partners to define and meet HRCC requirements and timelines
+ Manage programs, projects, processes and other Customer Excellence functions
**How you will collaborate with others:**
+ Partner with Process and Project Analysts to study, document and implement business and process changes, manage incoming projects and cadences for project and process management activities
+ Lead project meetings representing HRCC, and document business discussions, outcomes, actions, and risks
+ Consult with partners on HRCC's role in program/process projects and enhancements
+ Represent HRCC as the subject matter expert and contact for partnerships and internal corporate customer teams
+ Bring teams together to document project tasks, assign owners and timelines, and create a project framework for follow\-up and execution when the programs are in business as usual
+ Communicate the status of projects to partners, calling out risks and accomplishments for new and ongoing projects
+ Review performance metrics to identify improvement opportunities and maintain SOPs and related guidance documentation
+ Consult with partners on best practices, project deliverable requirements, dependencies, and other tasks to set expectations
+ Support Content, Engagement and Communications initiatives and provide support on leadership related materials
**What projects you will take ownership of:**
+ As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, brands, departmental and corporate pillar programs, and other Customer Excellence functions\.
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Seven \(7\) years of project management and business process experience
+ Three \(3\) years' experience working in a high\-volume contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts
+ Command of Microsoft PowerPoint, Excel \(can maintain complex spreadsheets\), and Project
+ Proficient in using process and project management tools to design workflows, manage timelines, and create visual assets, including Visio, Smartsheet, Figma, or similar platforms and experience in Agile methodologies
+ Experience evaluating current business processes to identify inefficiencies and opportunities, and design/implement improvements using methodologies such as Lean, Six Sigma, or Kaizen
+ Experience leading strategic initiatives with corporate teams and senior leadership
+ Travel less than 10%
**It would be useful if you have:**
+ BA/BS Bachelor's Degree
+ PMP or relevant project management, process or Agile certification
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the \#1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world\-class brands \(**************************************** \. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more\-than 100\-year history\. Hilton is proud to have an award\-winning workplace culture and we are consistently named among one of the World's Best Workplaces\. Check out the Hilton Careers blog \(************************************** and Instagram \(******************************************** to learn more about what it's like to be on Team Hilton\!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law\. Please contact us \(https://cdn\.phenompeople\.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance\-English\-20************253430519\.pdf\) if you require an accommodation during the application process\.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short\-and long\-term disability insurance, access to our employee stock purchase plan \(ESPP\) where you can purchase Hilton shares at a 15 percent discount, a 401\(k\) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non\-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program \("Wellthy"\), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre\-tax commuter benefit and our travel discount\. The annual salary range for this role is $85,000 \- $130,000 and is determined based on applicable and specialized experience and location\. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive \(Bonus\) Plan, consistent with other team members at the same level and/or position within the Company\.\#LI\-REMOTE
**Job:** _Technology_
**Title:** _Senior Manager Customer Excellence \(Contact Center Projects\)_
**Location:** _null_
**Requisition ID:** _COR015IB_
**EOE/AA/Disabled/Veterans**
$85k-130k yearly 31d ago
Kitchen Leader
Chipotle Mexican Grill 4.4
East Lansing, MI job
**CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
As Kitchen Leader, you will learn how to prepare great food, grill meats, and sauté vegetables. You are responsible for making sure our food is absolutely delicious. You'll order the food and train others to become future Kitchen Leaders.
The Kitchen Leader helps ensure the quality and safety of Chipotle's delicious food every day. They see to it that the kitchen is clean, organized and well stocked; and that the equipment is properly maintained and in good condition. Throughout the process they are serving as a role model for Crew members, helping them learn to become future Kitchen Leaders. At its core, as with every position at Chipotle, it is about promoting teamwork and creating a great customer experience. While on the clock, the Kitchen Leaders are always busy on their feet, accomplishing their station's goals, taking on tasks that they see that need to get done, and pitching-in to help their teammates.
**WHAT YOU'LL DO**
+ In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:
+ Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
+ Monitoring food waste and inventory levels, and resolving food quality issues
+ Supporting a strong team dynamic between back of house Crew and front of house Crew
+ Developing Crew members to be future Kitchen Leaders
+ Communicating with Crew members and customers effectively in order to ensure great customer service and throughput
+ Ensuring the kitchen is properly cleaned and sanitized
+ Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired as quickly as possible
+ Ensuring that the kitchen itself and all Crew members meet the necessary guidelines to ensure there are no injuries or accidents
+ Filling out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)
**WHAT YOU'LL BRING TO THE TABLE**
+ Have the ability to understand and articulate Chipotle's Food With Integrity philosophy
+ Have the knowledge and ability to speak, write, and understand the primary language(s) of the work location
+ Have a high school diploma
+ Have restaurant experience
**WHAT'S IN IT FOR YOU**
+ Tuition assistance (100% coverage for select degrees or up to $5,250/year)
+ Free food (yes, really FREE)
+ Medical, dental, and vision insurance
+ Digital Tips
+ Paid time off
+ Holiday closures
+ Competitive compensation
+ Opportunities for advancement (80% of managers started as Crew)
**WHO WE ARE**
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit **************** .
_Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply._
_Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact_ _ADAaccommodations@chipotle.com_ _if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests._
$29k-35k yearly est. 8d ago
Assistant Restaurant Manager
Pizza Hut 4.1
Kentwood, MI job
Pizza Hut Assistant Restaurant Manager - Grow your career while making your customers and employees feel like family with smiles, teamwork, and dedication. If you are an experienced leader, it is time to start a career with us. You know who you are - a natural leader, you love hiring, training, and putting together a winning team while wowing your guests with great service! You love learning and teaching others new things and motivating them to work together on the restaurant goals, team development, food safety, P&L management, marketing, and more.
If you are an experienced restaurant or retail manager, make the switch and continue to accelerate your management career with us. Because at Pizza Hut, you can do all that - and more. You will work with smart, eager, experienced, fun people. And you should expect training, growth, with plenty of excitement, unique challenges, and a world of opportunity.
Requirements
What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: High School Diploma or GED. Ability to lead a team and set a positive example. A willingness to provide complete satisfaction to our guests to ensure they return. Three or more years of previous leadership within a retail or restaurant setting.
Requirements
Must be at least 18 years of age with a valid driver's license.
Additional Information
Remember, this is just basic information. You find out more after you apply! So, if you want a management career with an innovative company then Pizza Hut is the place for you!
We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.
$24k-30k yearly est. 33d ago
Guest Services Rep Part Time-104020
Extended Stay America 4.5
Wyoming, MI job
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative **************************************************
MAJOR / KEY JOB DUTIES
* Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
* Assists and responds to guest requests with diligent follow-through.
* Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
* Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
* Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
* Setup, maintain, and takedown of breakfast display in timely manner.
* Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
* Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
* Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
* Periodic tours of the property to ensure the property is meeting brand standards.
* Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
* Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
* Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
* Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
* Other tasks as assigned by the management team.
.
BENEFITS
* Weekly Pay!
* Competitive Wages
* Great working environment
* Employee Recognition Programs
* Vision Insurance
* 401(k) Savings Plan
* Employee Assistance Program (EAP)
* Employee Perks Program offering discounts to major companies
Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
* Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
* Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
* Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Complete routine reports and correspondence.
* Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Apply good judgment at all times.
* Manage problems, address and solve guest-related issues.
MINIMUM QUALIFICATIONS
* High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
$23k-27k yearly est. 31d ago
Cook/Prep
Pizza Hut 4.1
Jackson, MI job
Want to be a Pizza Hut Cook, Your Gig, Your Schedule, Your Opportunity, Great Perks! Apply Now! That's right, working at Pizza Hut as a Cook is about creating your own opportunity and having fun while making new friends. You can be a jack of all trades, the smiling face that greets and serves the guests, or a cook who makes things happen behind the scenes. Sound good? And if that doesn't do it for you, we have flexible schedules and lots of benefits including healthcare and 401K, earned wage access (early access to some of your paycheck), casual dress/work attire along with free & discounted meals.
Requirements
You must be at least 16 years old or older
Legally authorized to work in the United States
Additional Information
Remember, this is just basic information. You find out more after you apply! So, if you want a flexible job with an innovative company then Pizza Hut is the place for you!
We are an equal opportunity employer and recognize the strength that diversity brings to the workplace
$19k-26k yearly est. 33d ago
Bartender - DoubleTree by Hilton Battle Creek
Doubletree By Hilton Battle Creek 3.9
Battle Creek, MI job
Job Description
6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!
Position Summary
Bartenders are responsible for running the bar while exhibiting professional customer service that exceeds a guest's expectations while demonstrating 6PM Hospitality's Core Values, 6PM Hospitality Partners, LLC. and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions
Initiate conversations with guests, anticipate guest's needs and seek opportunities to build relationships and create a memorable interaction
Verify the customers' ages
Mix traditional and creative cocktails according to specified recipes
Processes payments
Clean glasses and bar utensils
Prep fresh garnishes for shift
Setup and maintain a clean and organized bar
Stock ice and glassware and supplies
Make suggestions based on customer tastes and preferences
Record and balance cash receipts and prepare cash deposits
Open and maintain tabs throughout their shift
Build a rapport with regular customers to create a positive atmosphere
Knowledge of applicable laws and regulations
Knowledge of mixology for traditional and creative cocktails
Understanding of unique and complementary flavor pairings
Impeccable customer service and social perceptiveness
Ability to evaluate customer satisfaction and be responsive
Ability to enforce company policies regarding the consumption of alcohol
Other responsibilities as assigned by manager or supervisor.
Position Requirements:
Minimum Knowledge:
Requires ability to interpret / extract information and / or perform arithmetic functions.
Requires typing, record keeping, and/or word processing
Excellent communication skills are a must
Formal Education and Job-Related Experience:
This position requires a minimum formal education of a high school diploma
Minimum of one-year job-related experience. Bartending school graduate required
License, Registration, and/or Certification Required:
ServSafe
TIPS Certification
CPR
Working Conditions and Physical Effort:
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Some portions (10 - 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
Required Travel: Position does involve limited travel for off-site quarterly meetings. Relocation assistance is not available for this position. Relocation assistance is not available with this position.
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!
$21k-32k yearly est. 14d ago
Team Member
Pizza Hut 4.1
Wyoming, MI job
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers, or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
WHAT ARE WE LOOKING FOR?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* You're at least 16 years old (18 if you want to be a driver.)
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
A QUICK NOTE ON SAFETY
At Pizza Hut, we are passionate about the health and safety of our team members and our customers. In addition to our already high standards of rigorous cleaning and sanitizing, we have introduced new methods, such as curbside carryout and contactless delivery, to help ensure the safety of everyone in our communities. You will be asked to participate in pre-shift temperature screenings and symptom checks, and to wear a mask during your shift. All protocols will be in accordance with local, state and federal guidelines and will be extended to the interview process.
We also believe in ALL people, and take a unified stance against all forms of racism, gender bias, discrimination, hate and intolerance.
Requirements
Must be at least 16 years of age.