Communications Operator - GALLERYone DoubleTree Suites by Hilton
Hilton 4.5
Hilton job in Fort Lauderdale, FL
The beautiful GALLERYone, a DoubleTree Suites by Hilton \(************************************************************************************************************************************************************************** seeking afull\-time Communications Operator to join their Guest Services team\! This 231\-room property is located on the intracoastal waterway, less than a five\-minute walk from Galleria Fort Lauderdale and a half mile from the beach\!
The ideal candidate for this position will possess three years guest/customer facing experience in a similar role that utilizes a multi\-line telephone \(administration, call center, reception, hosting, etc\.\)\!
**Shift Pattern:** candidates should be available to workboth AM and PM shifts as needed, any day of the week/weekends/holidays as needed
**Pay Rate:** $19\.00 per hour
**The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Access to pay when you need it through DailyPay
+ Medical Insurance Coverage - for you and your family
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\*
+ 401K plan and company match to help save for your retirement
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
\* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\.
**What will I be doing?**
As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
+ Provide information and demonstrate knowledge of all hotel facilities and services
+ Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
+ Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
+ Operate office equipment including, but not limited to, computers, PBX system, fax machine, e\-mail, etc\.
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Communications Operator \- GALLERYone DoubleTree Suites by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C7ZP_
**EOE/AA/Disabled/Veterans**
$19 hourly 2d ago
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Busperson, Ilios - Beach House Fort Lauderdale, A Hilton Resort
Hilton 4.5
Hilton job in Fort Lauderdale, FL
The beautiful Beach House Fort Lauderdale, A Hilton Resort is looking for a Busperson to join their Food and Beverage team at Ilios! This stunning 374 room hotel is located three miles from Las Olas Boulevard's vibrant restaurants and shops, offers a full-service spa, multiple dining options and also boasts an outdoor pool and private cabanas.
The ideal candidates have a flexible schedule, experience in customer service, and has a passion for hospitality.
Shift Pattern\: Open availability - 7am - 4pm
Pay: $15 per hour
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Go Hilton travel program\: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
Ensure tableware is in good and working condition and report any defects for repair
Stock, maintain and clean designated food station(s)
Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
Retrieve and transport dirty tableware to dishwashing area
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$15 hourly Auto-Apply 12d ago
Event Operations Manager
Marriott International 4.6
Miami Beach, FL job
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Schedules Event Services staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
Candidate must be based in Miami should their assistance is needed to support a program or event.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$26k-58k yearly est. Auto-Apply 3d ago
Director of Security and Safety - Beach House Fort Lauderdale
Hilton 4.5
Hilton job in Fort Lauderdale, FL
EOE/AA/Disabled/Veterans
Hilton Fort Lauderdale Beachfront Resort is seeking a seasoned Director of Security and Safety to lead safety, security, and emergency preparedness at one of Hilton's premier beachfront resort destinations. This is a highly visible leadership role for a security professional who thrives in a fast-paced, full-service resort environment and understands how to balance exceptional guest experience with best-in-class safety standards.
As Director of Security and Safety, you will be a key member of the executive leadership team, responsible for protecting our guests, team members, and assets while fostering a culture of trust, awareness, and accountability across the resort. You will lead and develop a diverse security team, partner closely with operations, and serve as the primary liaison with local authorities and emergency responders.
What will I be doing?
As a Director of Security and Safety, you would be responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
Direct and lead investigations of accidents, thefts, property loss and unlawful activities
Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
Serve as primary liaison with federal, state and local law enforcement
Oversee the administration and accuracy of all required reports and documentation
Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
#LI-JG1
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including\:
Medical Insurance Coverage -
for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
Career growth and development
$43k-66k yearly est. Auto-Apply 1d ago
Pool & Recreations Supervisor
Hyatt Hotels Corp 4.6
Miami, FL job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach is now recruiting a Pool and Recreations Supervisor to join the hotel's team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Job Summary
Andaz Miami Beach is looking for a Pool & Recreations Supervisor who is excited, qualified and a hard-working, individual with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Recreation Supervisors are all beneficial but not required. The Pool & Recreations Supervisor is responsible for supervising and coordinating the activities of the pool and beach staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.
Duties & Functions
* Oversee and guide the performance of the pool and beach staff during the assigned shift.
* Provide training, coaching, and feedback to ensure high-quality service standards.
* Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
* Monitor the areas to ensure cleanliness, proper setup, and adherence to health and safety standards.
* Interact with customers to gather feedback, address complaints, and enhance the overall experience.
* Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
* Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
* Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
* Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
* Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
* Create shift schedules, taking into consideration employee availability, workload, and business needs.
* Monitor employee attendance, punctuality, and adherence to company policies.
* Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.
* Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.
* Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
* Adheres to all company safety and sanitation policies and procedures
* To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
* Provides prompt, professional, friendly, and personalized service to our guests
* Provides professional and exceptional food and beverage service
* Listens to guests and anticipates their needs
* Properly executes closing procedures
$35k-46k yearly est. 4d ago
Guest Environment Expert
Marriott Hotels Resorts 4.6
West Palm Beach, FL job
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$27k-43k yearly est. Auto-Apply 3d ago
Guest Room Attendant
Hilton Miami Downtown 4.5
Hilton Miami Downtown job in Miami, FL
ESSENTIAL DUTIES & RESPONSIBILITIES:
Check housekeeping cart for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgement.
Strip dirty linens / towels and remove used amenities from room/suite.
Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms,
dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
Reports maintenance deficiencies in order to maintain room in compliance with hotel
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time
requests).
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Provide customer service to guests, including information about hotel services, activities and local attractions.
Assist co-workers, as requested.
Perform other duties and responsibilities as assigned or
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive to work on time and when scheduled.
Physically able to move large objects such as: carts, large bags of linen, ironing board.
Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
Ability to read and recognize room/suite numbers.
Ability to communicate effectively with guests and team members verbally or in written form.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
High School graduate or equivalent preferred but not necessary
6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
No special licenses or certificates required.
OTHER:
Assimilate into The Hilton Family Values and culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton/Resorts World Omni, LLC is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
Grooming: All employees must maintain a neat, clean, and well-groomed appearance (specific standards available as per company's handbook).
$21k-27k yearly est. 60d+ ago
Residences Concierge
Marriott Hotels Resorts 4.6
Riviera Beach, FL job
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
MIRJ
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$27k-47k yearly est. Auto-Apply 30d ago
Reservations Agent
Marriott International 4.6
Miami, FL job
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-30k yearly est. Auto-Apply 3d ago
Steward/Dishwasher (FT)
Hilton 4.5
Hilton job in West Palm Beach, FL
A Utility Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **Rate: $18** **Shift: Flexible Shift \(AM/PM\)** **What will I be doing?**
As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils
+ Scrub pots and pans
+ Burnish, de\-tarnish and polish silver
+ Stock and maintain supplies and equipment
+ Perform cleaning duties including, but not limited to, mopping and removing trash
+ Transport and store clean serviceware
+ Train other stewards, as needed
+ Prepare and place clean service ware for events and functions
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Stewarding_
**Title:** _Steward/Dishwasher \(FT\)_
**Location:** _null_
**Requisition ID:** _HOT0C7LU_
**EOE/AA/Disabled/Veterans**
$18 hourly 9d ago
Revenue Manager - Conrad Fort Lauderdale Beach
Hilton Worldwide 4.5
Hilton Worldwide job in Fort Lauderdale, FL
Conrad Fort Lauderdale Beach is looking for a Revenue Manager to join their amazing Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining.
In this role as Revenue Manager, you will strategically manage group and transient business thresholds to optimize demand and availability. The ideal candidate will have strong analytical skills, experience with revenue management systems, and a deep understanding of the hospitality industry. As a key member of the revenue management team, you will be responsible for developing and executing pricing strategies, managing inventory, and analyzing market trends to drive profitability and growth.
The ideal candidate will have great analytical skills, have a passion to grow in the revenue field and have knowledge of ONQ system.
Want to learn more? Hotel Website, Instagram, Facebook
What will I be doing?
As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and maintain group and transient inventory controls:
* Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls
* Ensure group inventory and cut-off dates are managed according to demand
* Implement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are needed
* Work with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced daily
* Ensure OnQ FMS and General Ledger are balanced daily as it relates to past actuals
Develop, monitor and adjust sales and pricing strategies:
* Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
* Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
* Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales
* Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)
Provide critical analysis of strategies, room statistics and demand factors:
* Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
* Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
* Review all tentative and definite group bookings, to ensure that they support implemented strategies
* Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
* Analyze past and present trends and make recommendations for future strategies
Forecasting:
* Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS
Competitive and Demand Analysis:
* Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
* Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
* Maintain historical data on events and performance on any promotions during these demand-generating events
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
* Access to pay when you need it through DailyPay
* Medical Insurance Coverage - for you and your family
* Mental health resources including Employee Assistance Program
* Best-in-Class Paid Time Off (PTO)
* Go Hilton travel program: 100 nights of discounted travel
* Parental leave to support new parents
* Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
* 401K plan and company match to help save for your retirement
* Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
* Career growth and development
* Team Member Resource Groups
* Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-MD1
$53k-78k yearly est. 26d ago
Banquet Public Area Attendant - The Diplomat Beach Resort, Curio Collection by Hilton
Hilton 4.5
Hilton job in Hollywood, FL
At the Shoreline, Everything Comes Together. Shape How the World Gathers.
With over 200,000 sq. ft. of meeting and event space, oceanfront ballrooms, open-air terraces, and a newly opening event lawn in 2026, The Diplomat stands as one of the region's most compelling destination meeting resorts. Perfectly placed between Miami and Fort Lauderdale, it pairs striking venues with strategic service and industry-leading design.
We are seeking dynamic Banquet Public Area Attendant to help define our next chapter-driving group, leisure, and event success for one of South Florida's most iconic properties.
Check us out\: The Diplomat Beach Resort
If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!
Ideal Candidate will have housekeeping and/or janitorial experience and can communicate in English.
Shift Pattern\: Full Availability - Rotating shifts throughout the week.
What are the benefits of working with Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Clean designated areas including, but not limited to, restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms
Perform a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, emptying carts of soiled linens, cleaning/waxing floors, removing and disposing of trash, insects and debris and emptying ashtrays
Greet guests in a friendly manner
Perform deep cleaning tasks and special projects (for example\: furniture moves, etc.), as needed
Assist in delivering guest requests as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
$21k-25k yearly est. Auto-Apply 1d ago
Breakfast Cook - Beach House Fort Lauderdale, A Hilton Resort
Hilton 4.5
Hilton job in Fort Lauderdale, FL
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Beach House Fort Lauderdale, A Hilton Resort is looking for a Line Cook to join our culinary team! The role will be supporting a la carte breakfast service.
The ideal candidate has at least 2-3 years of culinary experience working breakfast service in a high volume restaurant. Hotel background is preferred, but not required.
Shift Pattern: typical shifts are 5am-1pm or 6am-2pm, weekend/holiday availability required
Pay Rate\: $19 per hour
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Cook, you would be responsible for preparing food items in accordance with recipes and established standards in the hotel's continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Prepare food items according to designated recipes and quality standards
Maintain cleanliness and comply with food sanitation standards at all times
Manage guest orders in a friendly, timely and efficient manner
Ensure knowledge of menu and all food products
Stock and maintain designated food station(s)
Visually inspect all food sent from the kitchen
Practice correct food handling and food storage procedures according to federal, state, local and company regulations
Prepare requisitions for supplies and food items, as needed
EOE/AA/Disabled/Veterans
$19 hourly Auto-Apply 8d ago
Sales Coordinator
Hilton Garden Inn Miami Dolphin Mall 4.5
Hilton Garden Inn Miami Dolphin Mall job in Miami, FL
Join Our Team!
At Hilton Garden Inn Miami, Dolphin Mall, we're seeking highly motivated individuals who thrive in a fast-paced environment. If you're passionate about delivering exceptional service, we want to hear from you!
Job Purpose
Support the Sales & Catering Department by detailing incoming functions, managing room block inventories, and qualifying leads. Your role will ensure smooth operations and contribute to the success of our team.
Job Responsibilities
Take ownership of 3rd-party extranet reservation billing and requests prior to guest arrival.
Audit sales systems (STS, Delphi, etc.) to ensure accuracy, address space conflicts, and maintain space control in coordination with the department director.
Handle all paperwork flowing in and out of the Sales Management Office.
Maintain an organized filing system for reports and important documents.
Assist with on-site catering and group events as needed, even outside of the existing posted schedule.
Support the administrative office staff during any periods of absence.
Communicate with staff for collecting dates, statistics, or reports, and follow up on assignments when necessary.
Compose correspondence based on organizational practices, policies, and procedures at the direction of the department head.
Complete special projects as assigned by the department head.
Key Skills
Strong adherence to brand and hotel protocols.
Consistency in task performance with reliable outcomes.
Proficiency in basic arithmetic.
Job Requirements
Excellent conversational skills to create a welcoming client experience.
Bilingual in English and Spanish (required).
At least one year of Hilton experience.
Position Details
Job Type: Hourly position
Benefits
Accrued vacation time
Holiday pay
Health Insurance
Dental/ Vision/401K
Discounted stays at Hilton hotels
Ready to grow your career? Come and join us at Hilton Garden Inn Miami, Dolphin Mall, where providing exceptional service is at the heart of everything we do!
$29k-41k yearly est. 3d ago
Director of Food & Beverage - Hilton Fort Lauderdale Marina
Hilton 4.5
Hilton job in Fort Lauderdale, FL
Our beautiful, newly\-renovated **Hilton Fort Lauderdale Marina** is looking for an **Director of Food and Beverage** to lead our talented F&B team\! We are located on the Intracoastal Waterway, making the perfect backdrop for your delightful culinary creations\!
In this role, you will oversee 4 unique food and beverage outlets as well as 37,050 sq\. ft\. of total event space\.
We are looking for an experienced Director of Food and Beverage with strong leadership skills, strong financial acumen, a proven track record of developing talent, and a passion for creating unique experiences and delivering excellence to each and every guest\.
**What will I be doing?**
As a Director of Food and Beverage, you will direct and organize the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service\.
+ Plan and direct the functions of administration and planning of Food & Beverage department to meet the daily needs of the operation
+ Monitor and, when necessary, develop and implement schedules for the operation of all restaurants, bars, and outlets to achieve a profitable result
+ Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market
+ Implement effective controls of food, beverage, and labor costs among all sub\-departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses
+ Assist the department managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotions\.
+ Maximize food and beverage department profitability
+ Investigate and resolve food quality and service complaints
+ Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc\.
+ Ensure compliance with all Hilton policies and procedures, brand standards that relate to food and beverage, as well as local, state, and federal laws and regulations
+ Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to Hilton policies and procedures
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**The Benefits** - Hilton is proud to have an award\-winning workplace culture ranking\#1 Best Company To Work For in the World \(******************************************************************************************* \.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:
+ Medical Insurance Coverage - _ for you and your family _
+ Mental health resources including Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel program: 100 nights of discounted travel
+ Parental leave to support new parents
+ 401K plan and company match to help save for your retirement
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\*
+ Career growth and development
+ Recognition and rewards programs
**Job:** _Food and Beverage_
**Title:** _Director of Food & Beverage \- Hilton Fort Lauderdale Marina_
**Location:** _null_
**Requisition ID:** _HOT0C6V2_
**EOE/AA/Disabled/Veterans**
$55k-77k yearly est. 20d ago
Front Office Supervisor (Full-Time) Pep Exp. Required
Hilton Garden Inn Miami Brickell South 4.5
Hilton Garden Inn Miami Brickell South job in Miami, FL
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service, etc.
Job Duties
Motivates staff through positive reinforcement, and leading by example
Attends required meetings and training
Conducts departmental and other required meetings for which s/he is responsible
Ensures that established back-up procedures (reports, equipment, etc.) are in place
Ensures that all departmental policies and procedures are adhered to
Implements and maintains Baywood & Brand promotional programs and procedures
Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
Ensures a professional image (physical appearance, demeanour, and verbiage used) is portrayed at all times by associates under his/her supervision.
Monitors cleanliness and neatness of departments for which s/he is responsible.
Monitors inventory of operational supplies, placing orders in a timely manner.
Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
Communicates with other departments, therefore promoting a seamless operation.
Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.
Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
Reviews the guest credit report, addressing any issues
Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
Participates in safety initiatives and is an integral part of the Safety Committee.
Completes incident reports, taking appropriate action. Notifies appropriate parties
Performs role of Manager on Duty as needed
Participates in the BEAR activities and other company sponsored community service & fundraising events.
Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!' demonstrating our motto ‘It's Better at Baywood!
Skills/Qualifications
Education:
Bachelor's degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
Brand Certifications preferred
Must have a valid driver's license, in good standing (if property operates a shuttle van).
Experience:
Minimum of 2 years hotel experience
Minimum of 2 years management experience, of which 1 year is in Hospitality Management.
Additional Skills:
Bi-lingual (Spanish & English) preferred
Proficient in Microsoft Office (Excel, Word)
Proficient in the hotel's Property Management System preferred
Ability to communicate effectively, both written & oral
Ability to multi-task
Ability to motivate and lead a team
Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.
Ability to operate standard office equipment, including: computer, copier, & printer
Ability to safely operate a passenger shuttle van
Ability to perform job duties of all positions within the department
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
View all jobs at this company
$25k-36k yearly est. 22d ago
Bellperson - Embassy Suites by Hilton Miami Airport
Hilton 4.5
Hilton job in Miami, FL
EOE/AA/Disabled/Veterans
Embassy Suites by Hilton Miami International Airport is searching for a talented Full-Time Bellperson to join their team!
The ideal candidate is an enthusiastic, guest-focused professional with strong knowledge of the city. Prior experience as a bellperson or valet is required, along with a valid driver's license in good standing. Candidates should demonstrate excellent teamwork, a cohesive working style, and a positive attitude. Hotel experience is preferred but not mandatory.
This position works collaboratively within a team of five and reports directly to the Bell Captain.
Shift Pattern\: Full availability is needed including overnights, weekdays, weekends, and holidays
What are the benefits of working for Hilton?*
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education\: Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$18k-24k yearly est. Auto-Apply 26d ago
Banquet Houseperson - The Diplomat Beach Resort Hollywood, Curio Collection by Hilton
Hilton 4.5
Hilton job in Hollywood, FL
**At the Shoreline, Everything Comes Together\. Shape How the World Gathers\.** With over 200,000 sq\. ft\. of meeting and event space, oceanfront ballrooms, open\-air terraces, and a newly opening event lawn in 2026, The Diplomat stands as one of the region's most compelling destination meeting resorts\. Perfectly placed between Miami and Fort Lauderdale, it pairs striking venues with strategic service and industry\-leading design\.
We are seeking dynamic Banquet Houseperson to help define our next chapter-driving group, leisure, and event success for one of South Florida's most iconic properties\.
Check us out:The Diplomat Beach Resort \(**************************************************************************************
If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort\!
**What are the benefits of working for Hilton?\***
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
+ Go Hilton travel program: 100 nights of discounted travel
+ Access to your pay when you need it through DailyPay
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!
+ Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
+ Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
+ Flexible shifts and days off
+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care via
+ AmazonCare
+ Mental health resources including free counseling through our Employee Assistance Program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ 401K plan and company match to help save for your retirement
_\*Available benefits may vary depending upon property\-specific terms and conditions of employment_
**What will I be doing?**
As a Banquet Houseperson, you would be responsible setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Set tables and chairs to meet function specifications\.
+ Clean meeting space including washing meeting room walls at beginning of events
+ Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Banquets_
**Title:** _Banquet Houseperson \- The Diplomat Beach Resort Hollywood, Curio Collection by Hilton_
**Location:** _null_
**Requisition ID:** _HOT0C65G_
**EOE/AA/Disabled/Veterans**
$19k-27k yearly est. 31d ago
Night Auditor
Hilton Garden Inn Miami Dolphin Mall 4.5
Hilton Garden Inn Miami Dolphin Mall job in Miami, FL
Join our team!
At Hilton Garden Inn & Homewood Suites Miami Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.
Job Purpose: The Night Auditor is responsible for overseeing hotel operations during the overnight shift. This includes reconciling the day's transactions, preparing financial reports, assisting guests with check-in/out processes, and ensuring general security and guest satisfaction. The Night Auditor ensures a smooth transition into the next business day while maintaining the hotel's service and financial standards.
Job Responsibilities:
Perform all audit procedures as set forth by the Hotel and company, daily.
Verify the status of all wake-up call requests and ensure they are properly handled.
Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
Prepare the front office for the 'A' shift and reset day's business.
Act as a Guest Service representative and manager on duty during the nighttime hours.
Attend and actively participate in all front office meetings.
Participate in all training and cross training programs.
Take the initiative to greet guests in a friendly and warm manner.
Other duties as assigned.
Job Skills:
Assist guests with check-in, check-out, and other overnight inquiries.
Handle guest requests and complaints professionally, escalating issues as needed.
Provide information about hotel services, local attractions, and transportation.
Update reservation systems, confirm bookings, and process cancellations/no-shows.
Audit and balance daily financial transactions, including room charges, taxes, and other revenue streams.
Reconcile credit card and cash transactions, resolving discrepancies as needed.
Prepare and distribute end-of-day financial and operational reports for management.
Post room charges, adjustments, and resolve billing inquiries.
Act as the main point of contact during overnight hours.
Monitor the property's safety and security, ensuring guests and staff well-being.
Perform nightly tasks, including setting up for morning shifts or events.
Job Qualifications:
High school diploma or GED (required).
Ability to work full overnight shifts.
May require long periods of standing or working at a computer during the shift.
Flexibility to work overnight shifts, weekends, and holidays.
Professional demeanor and reliability for late-night responsibilities.
Capable of decision-making under pressure.
Education/Job Type
HS Diploma or equivalent
Full-Time
Experience
Minimum 1-year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Willing to train the right candidate.
Benefits
Accrued Vacation
Health Insurance
Dental/Vision/401k
Discounted Hilton Hotel Stays
Come and Join Us…
$24k-29k yearly est. 24d ago
Senior Sales Manager - The Diplomat Beach Resort, Curio by Hilton
Hilton 4.5
Hilton job in Hollywood, FL
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
The Diplomat Beach Resort, Curio by Hilton is looking for their next Senior Sales Manager.
This iconic beachfront destination hotel offers 1,000 guest rooms and boasts 209,000 square feet of versatile meeting space
Our ideal candidate brings strong expertise in hotel group and convention sales, with a proven ability to convert group leads into successful bookings. They are creative and enthusiastic in presenting the hotel to prospective group clients and possess a minimum of two years of experience-or equivalent knowledge-in group sales. Familiarity in the Southeast Market in groups 301+ on peak is a plus.
This role is primarily on-property at the hotel; however, candidates with a proven skill set and strong track record may be considered for remote positions based in the Southeast (FL, GA, AL, SC, NC).
Shift Pattern: office hours are 8\:30 AM to 5\:00 PM; however, flexibility is required to accommodate varying schedules, including weekends, holidays, and business travel for client engagement
Pay Rate: This is a salaried position with an attractive bonus plan
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
· Access to pay when you need it through DailyPay
· Medical Insurance Coverage - for you and your family
· Mental health resources including Employee Assistance Program
· Best-in-Class Paid Time Off (PTO)
· Go Hilton travel program\: 100 nights of discounted travel
· Parental leave to support new parents
· Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications*
· 401K plan and company match to help save for your retirement
· Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?:
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
· Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
· Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
· Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
· Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
· Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
· Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
· Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
· Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
· Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
· Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
· Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
· Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
· Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
· Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
· Create and execute plan to shift share from your competitors.
· Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations:
· Negotiate contracts and commission agreements with end-user customers and intermediaries.
· Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
· Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
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