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Hilton jobs in Vallejo, CA - 481 jobs

  • Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

    Hilton Worldwide, Inc. 4.5company rating

    Hilton Worldwide, Inc. job in San Francisco, CA

    Complex Senior Events Manager - Hilton San Francisco Union Square & Parc 55 (HOT0C5SS) Job Number: HOT0C5SS Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Our hotels are located a block from the Curran and ACT theaters, and just two blocks from Union Square and Westfield San Francisco Centre. The Powell Street cable car turnaround, San Francisco Museum of Modern Art, and Moscone Convention Center are within a mile. Our Union Square property is the largest in the Bay Area with 1,921 rooms, over 150,000 sq ft of meeting space with 44 meeting rooms. Our Parc 55 property has 1,024 rooms with over 30,000 sq ft of meeting space with 21 meeting rooms. As a Complex Senior Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Ideal candidate will possess the following: Minimum Years of Experience: two (2) years of Hotel Event Management or Conference Service experience Big Box to Mid‑Level hotel size experience required Comfortable working in a fast‑paced environment, understanding pick‑up reports, and creating Beo's and Group resumes Knowledge of hotel property management systems (Delphi.fdc) - Preferred Flexible schedule Salary Range: $108,000 - $118,000 plus Bonus Hilton offers a best‑in‑market Short‑Term Incentive Plan (SIP) to our Sales, Catering & Events teams to reward employees for contributions to our company's financial success. The plan includes a quarterly component worth 20% of bonus‑eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout. What will I be doing? As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. This position primarily handles complex events. You will ensure a seamless turnover from sales to service and back to sales, recognizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. You serve as the event planner's primary contact following turnover on property and are responsible for their experience, and may support and act on behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards: Organize, plan, and prioritize duties by developing plans and goals. Communicate promptly to internal and external clients via telephone, email, written documents, or in person. Create and maintain relationships with clients to set and meet expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, and processes. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. Sell and influence both internal and external clients. Make decisions and solve problems by analyzing and evaluating issues and determining the best solution. Ensure high‑quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for the demonstration of our core values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! #J-18808-Ljbffr
    $108k-118k yearly 6d ago
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  • Napa Valley Luxury Resort General Manager

    Hilton Worldwide, Inc. 4.5company rating

    Hilton Worldwide, Inc. job in Napa, CA

    A leading hospitality company is seeking a General Manager for Casa Mani Resort in Napa Valley. The candidate will oversee daily operations, ensuring exceptional guest service and financial profitability. Responsibilities include managing hotel operations, budgeting, and staff development. Ideal candidates must have a strong leadership background and a minimum of 3 years as a General Manager in a comparable property. The position offers a salary range of $225K - $250K annually depending on experience. #J-18808-Ljbffr
    $62k-99k yearly est. 2d ago
  • Senior Group Sales Lead - Associations & Leisure

    Intercontinental Hotels Group 3.9company rating

    San Francisco, CA job

    A leading hospitality brand in San Francisco is seeking an experienced sales professional to manage sales activities within the association and leisure markets. The ideal candidate will have a minimum of two years' experience in hotel sales, excellent English communication skills, and the flexibility to work night and weekend shifts. In this role, you will drive sales strategies, develop client relationships, and produce performance reports. The hourly pay range for this position is $45.00 to $55.00, plus eligibility for bonus pay. #J-18808-Ljbffr
    $45-55 hourly 6d ago
  • Sr. Manager, Group Sales (Association/Leisure) - InterContinental San Francisco

    Intercontinental Hotels Group 3.9company rating

    San Francisco, CA job

    Hotel Brand: InterContinental This role is responsible for the Association and Leisure markets where you will oversee and implement all sales activities for a specific area of responsibility or market segment(s), including developing new accounts, maintaining existing accounts and implementation of sales strategies. Every day is different at IHG, but you'll mostly be: Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication. Achieve personal and team sales goals as assigned. Implement hotel-level tactical sales plans to achieve greater profitability through increasing average rates, increasing overall occupancy, increasing business volume during off-peak periods, and enhancing the image of the hotel in the local community. Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. Produce monthly reports and sales forecasts for assigned area of responsibility. Actively participate in forecasting and goal setting. Participate in the annual budget process, and development of sales and marketing plans. Promote teamwork and quality service through daily communication and coordination with other departments. Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with department heads to best expedite these situations. Interact with outside contacts: Guests - to ensure their total satisfaction Airlines, wholesalers, corporate accounts, travel agencies, ad agencies within local, domestic and international markets - to ensure repeat business, follow up on events, and generate new business Other contacts as needed (Professional organizations, community groups, local media) May coordinate business group activities at the hotel and work closely with other departments to facilitate services agreed upon by the sales office and prospective clients. Perform other duties as assigned. May serve as “manager on duty” as required. What we need from you: Minimum of two years of experience working in a hotel sales with a focus on the association & leisure markets. Bachelor's degree in marketing or related field, and or an equivalent combination of education and experience. Above average English communication skills - both verbal and in writing. Knowledge of other language is preferable. Fitness - ability to frequentlystand up or move within and outside of the facility. Strength - you must be able to carry or lift items weighing up to 25 pounds, regularly handling smaller objects. Rapport - communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Flexible - night, weekend and holiday shifts are all part of the job. Math - basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Critical thinking - problem solving, reasoning, motivating, organizational and training abilities are used often. Ability to travel to attend workshops, tradeshows, conventions, etc. A valid Driver's License. What you can expect from us: The hourly pay range for this role is $45.00 to $55.00. This role is eligible for bonus pay. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr
    $45-55 hourly 6d ago
  • Room Attendant / Housekeeper (part-time) @ DoubleTree by Hilton San Francisco Airport (Burlingame)

    Hilton 4.5company rating

    Hilton job in Burlingame, CA

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Shifts times may vary due to hotel's need (AM/PM Shifts) What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Stock, maintain and transport housekeeping supply cart on a daily basis Dispose of trash and recyclables Respond to special guest requests in a timely, friendly and efficient manner Perform guest turn down service, as needed * This position is for primarily PM / evening shifts. The hourly rate is $25 and is based on applicable and specialized experience and location. EOE/AA/Disabled/Veterans
    $25 hourly Auto-Apply 6d ago
  • Security Officer - Hilton San Francisco Union Square

    Hilton 4.5company rating

    Hilton job in San Francisco, CA

    The Hilton San Francisco Union Square is looking for a Security Officer. Find our downtown San Francisco hotels in the center of it all. Powell Street station and the cable car turnaround are one block from our property. Close to our property, you will also find San Francisco's top attractions. Our Hilton Union Square property has 1921 guest rooms. If you have the drive and passion to provide an exceptional level of security and safety for the guests and employees of our hotel, this is the position for you. A Security Officer is responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Schedule\: Availability from 3pm-12am required including weekdays, weekends, and holidays. Flexibility to cover other shifts as needed preferred. The ideal candidate will possess: Previous security experience Valid guard card or PPSO card CPR, First Aid and AED Certification Hotel experience a plus Wage: $28 per hour What will I be doing? As a Security Officer, you would be responsible for ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property Promote safe work practices Initiates preliminary investigations into incidents, as needed Writes reports and ensures accuracy of necessary documentation, as needed Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Medical, Dental and Vision Insurance Coverage - for you and your family. Mental Health Resources Best-in-Class Paid Time Off (PTO) Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Go Hilton travel discount program\: 100 nights of discounted travel per calendar year Matching 401(k) Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs “ Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” EOE/AA/Disabled/Veterans
    $28 hourly Auto-Apply 8d ago
  • Front Office Manager/Best Western Plus

    Best Western Delta Inn 4.6company rating

    Oakley, CA job

    Job Description The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI. Any Best Western or hotel background is a plus! Responsibilities: Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with BWI and Core Hotel, LLC. standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Serve as multi-department head for Operations, Front Office and Property Operation Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies Ensure guest and team member satisfaction Serve and act as General Manager in his or her absence Responsible for managing the housekeeping/laundry department as well as some housekeeping responsibilities Job Requirements College Degree preferred. Visual Matrix PMS preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.
    $49k-62k yearly est. 17d ago
  • Dishwasher / Steward - DoubleTree by Hilton San Francisco Airport (Burlingame)

    Hilton 4.5company rating

    Hilton job in Burlingame, CA

    A Dishwasher / Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Dishwasher / Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping, removing trash, cleaning dishwashi8ng area Transport and store clean service ware Train other stewards, as needed Prepare and place clean service ware for events and functions The hourly rate is $25.00 and is based on applicable and specialized experience and location. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
    $25 hourly Auto-Apply 6d ago
  • Telephone Technician - Hilton San Francisco Union Square

    Hilton Worldwide 4.5company rating

    Hilton Worldwide job in San Francisco, CA

    Hilton San Francisco Union Square is looking for a Telephone Technician. Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family. Join us where we know that you'll love being a part of Hilton, the best hospitality company in the world. The ideal candidate will posses: * Flexible scheduling availability, including overnight, weekends and holidays * Ability to trouble shoot phone switches, programming new lines * Basic Informational Technology skills * At least 3 years of hotel maintenance experience * At least 3 years of basic electrical, plumbing and HVAC Shift Pattern: Full Availability, including overnight, weekends and holidays Hourly Rate: $66.34 The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: * Access to your pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental Health Resources * Best-in-Class Paid Time Off (PTO) * Go Hilton travel discount program * Supportive parental leave * Matching 401(k) * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records." What will I be doing? As a Telephone Technician, you would be responsible for installing and maintaining telephone equipment in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Install and maintain all hotel telephone equipment including, but not limited to, telephones in guest rooms, meeting rooms, offices, operations areas and public areas * Coordinate telephone moves, additions, removals and upgrades * Oversee telephone system including, but not limited to, programming, upgrades, repairs and maintenance * Respond to guest and team member telephone-related requests in a timely, friendly and efficient manner * Assist fellow team members and other departments wherever necessary to maintain positive working relationships What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
    $66.3 hourly 31d ago
  • Bourbon Steak/The Eighth Rule - Barback

    Marriott Hotels Resorts 4.6company rating

    San Francisco, CA job

    Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $27k-44k yearly est. Auto-Apply 27d ago
  • Strategic Sales Leader - Hospitality (Assistant Director)

    Hilton Worldwide, Inc. 4.5company rating

    Hilton Worldwide, Inc. job in San Francisco, CA

    A leading hospitality company is seeking an experienced Assistant Director of Sales for their San Francisco hotel. The role involves managing group segments, supporting sales strategies, and fostering customer relationships. Candidates should have at least 4-5 years of hotel sales experience, be skilled in communication and networking, and be adaptable to travel. The competitive salary range is $140,000-$160,000 annually, with additional sales incentives to reward performance. #J-18808-Ljbffr
    $25k-32k yearly est. 2d ago
  • Assistant Manager of Residences

    Marriott International 4.6company rating

    Hillsborough, CA job

    Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience * 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR * 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations * Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. * Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. * Evaluating if Operations Team is meeting service needs and provides feedback to operations team. * Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. * Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. * Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. * Working with team to put sustainable work processes and systems in place that support the execution of the strategy. * Reviewing reports and financial statements to determine Rooms operations performance against budget. * Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams * Ensuring employees are treated fairly and equitably. * Celebrating successes and publicly recognizes the contributions of team members. * Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. * Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders * Attending owners meetings and provides meaning or context to the rooms operational and financial results. * Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability * Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. * Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. * Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. * Focusing on maintaining profit margins without compromising guest or employee satisfaction. * Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience * Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. * Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. * Ensuring core elements of the service strategy are in place to produce the desired results. * Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. * Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $34k-46k yearly est. 13d ago
  • Complex Assistant Director of Housekeeping and Laundry - Hilton San Francisco Union Square and Parc 55

    Hilton 4.5company rating

    Hilton job in San Francisco, CA

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” #LI-VS1 EOE/AA/Disabled/Veterans Hilton San Francisco Union Square and Parc 55 San Francisco - a Hilton Hotel are seeking a Complex Assistant Director of Housekeeping and Laundry to help lead our high-performing teams. This role offers an exceptional opportunity to be part of large-scale operations while driving excellence in both guest service and team culture. Located just two blocks from Union Square and Westfield San Francisco Centre. Our Hilton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space. Our Parc 55 property has 1024 room with over 30,000 square feet of meeting space. Here, you'll enjoy amazing perks, including a top-tier benefits package, complimentary meals, and exclusive Hilton room discounts for you and your family. The ideal candidate will possess\: 3 to 5 years department head experience in housekeeping, with a preference for those with union experience. Additionally, the candidate must demonstrate outstanding leadership qualities, meticulous attention to detail, robust organizational skills, proficiency in Microsoft Office, effective communication skills, and the ability to uphold high standards of cleanliness and efficiency in a fast-paced setting. Annual Salary Range\: $93,000 to $103,000 The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education\: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an Assistant Director of Housekeeping, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments Inspect public areas and guest rooms to ensure compliance with quality assurance standards Assist the Director in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
    $93k-103k yearly Auto-Apply 29d ago
  • Director of Sales, Marketing & Events | Benefits Include: 401K, Stock Purchase Plan, and MANY MORE!

    Hyatt Group 4.6company rating

    San Francisco, CA job

    Director of Sales, Marketing & Events Grand Hyatt at SFO, San Francisco, CA Full-time, Yearly US Dollar (USD) pay basis At Hyatt, we believe in the power of belonging-making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. The Director of Sales, Marketing & Events has direct oversight of the Sales and Marketing operation of the hotel. The DOS is responsible for the Sales and Marketing Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. The DOS supervises sales managers, trainees, interns, and administrative staff. Additional responsibilities include recruiting and hiring sales staff, training, managing and coaching sales managers to meet company goals and maximize hotel revenues. The role requires proficiency in general computer knowledge and the ability to train and monitor both group and transient contractual agreement processes, including quoting rates, sending referrals, setting tracers, and managing retention, reactivation, and acquisition accounts. The DOS reports directly to the General Manager and Regional Vice President of Sales. Communication and organizational skills are of the utmost importance. This is a salaried position with compensation ranging from $140,600 to $179,200. Benefits Free Room Nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental, and Vision Insurance 401K with company match Paid vacation, sick days, new child leave, and personal day Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Employee Stock Purchase Plan Discounts at various retailers-including Apple, AT&T, Verizon, Headspace, and many more Qualifications 6 years or more of progressive hotel Sales experience (typically with Hyatt) Demonstrated ability to effectively interact with people of diverse cultural, disability, and ethnic backgrounds Previous hotel pre‑opening experience preferred for opening hotels Demonstrated history of success Results‑driven, energetic, and focused Service‑oriented style with professional presentation skills Hospitality degree an asset Strong leadership, high energy, entrepreneurial spirit, and proven track record in high‑volume concepts; effective communicator; commitment to exceptional customer service and bottom‑line improvement Clear concise written and verbal communication skills in English Proficiency in Microsoft Word and Excel All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Why Hyatt? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a classic beginning in your next career? Apply today at careers.hyatt.com. #J-18808-Ljbffr
    $140.6k-179.2k yearly 6d ago
  • Director of Housekeeping

    Marriott International 4.6company rating

    Half Moon Bay, CA job

    Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in housekeeping or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets * Ensures compliance with all housekeeping policies, standards and procedures. * Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. * Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. * Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. * Inventories stock to ensure adequate supplies. * Supervises an effective inspection program for all guestrooms and public space. * Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. * Ensures all employees have proper supplies, equipment and uniforms. * Communicates areas that need attention to staff and follows up to ensure understanding. * Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. * Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities * Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. * Schedule employees to business demands and for tracks employee time and attendance. * Ensures employees understand expectations and parameters. * Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. * Observes service behaviors of employees and provides feedback to individuals. * Ensures employee recognition is taking place on all shifts. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Participates in employee progressive discipline procedures. * Review employee satsifaction results. * Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service * Sets a positive example for guest relations. * Participates in the development and implementation of corrective action plans to improve guest satisfaction. * Empowers employees to provide excellent customer service. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Responds to and handles guest problems and complaints. * Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $61k-101k yearly est. 49d ago
  • Consultant, Field Operations

    McDonald's 4.4company rating

    Walnut Creek, CA job

    : McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development. Duties - Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald's operations' Brand Standards - Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions. - Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards. - Develops a holistic restaurant operations skill set across all Restaurant operations' systems through ongoing training, learning, and certification in assigned area of expertise. - Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees. - Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.) - Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions - Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results. - High school diploma is required Qualifications - Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep reports and evaluations organized. - Effective time management skills to keep up with a demanding evaluation and travel schedule. - Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas. - Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers. - Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills - Coachable learner with the desire for continuous learning - Ability to work in an ever-changing environment. - Recognizes patterns and develops intuition around common restaurant performance issues. - Restaurant experience preferred. Compensation Bonus Eligible: Yes Benefits Eligible: Yes Salary Range The expected salary range for this role is $78,281.00 - $97,852.00 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional Information: Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact ************************. Reasonable accommodations will be determined on a case-by-case basis. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment. Requsition ID: 2779
    $78.3k-97.9k yearly 2d ago
  • Evening Busperson (Part Time)

    Hilton 4.5company rating

    Hilton job in Burlingame, CA

    **What will I be doing?** As a Busperson, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc\. + Ensure tableware is in good and working condition and report any defects for repair + Stock, maintain and clean designated food station\(s\) + Assist food server\(s\) with table service, including, but not limited to, serving beverages, breads, etc\. + Retrieve and transport dirty tableware to dishwashing area + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner + Transports all dirty tableware to dishwashing area for proper cleaning\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Compensation** The pay range for this position is $18 \- 20/hour and is based on applicable and specialized experience and location\. **Job:** _Bars and Restaurants_ **Title:** _Evening Busperson \(Part Time\)_ **Location:** _null_ **Requisition ID:** _HOT0C89X_ **EOE/AA/Disabled/Veterans**
    $18 hourly 3d ago
  • Guest Service Agent

    Hilton 4.5company rating

    Hilton job in South San Francisco, CA

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will I be doing?** As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her + Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction + Receive, input, retrieve and relay messages to guests **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Compensation** The pay range for this position is $23 \- $26 per hour and is based on applicable and specialized experience and location **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent_ **Location:** _null_ **Requisition ID:** _HOT0C7HV_ **EOE/AA/Disabled/Veterans**
    $23-26 hourly 6d ago
  • Rooms Controller - DoubleTree by Hilton San Francisco Airport

    Hilton 4.5company rating

    Hilton job in Burlingame, CA

    The Rooms Controller is a dual‑function operational role responsible for managing room assignments, allocation, and communication for both airline crew accounts and general hotel guests\. This position ensures accurate room inventory control, efficient pre‑arrival planning, and smooth daily operations in collaboration with Front Office, Housekeeping, Sales, and airline partners\. The role requires strong organizational skills, attention to detail, and the ability to respond quickly and effectively to changing operational needs such as irregular flight operations, overbookings, and high‑volume arrival periodsin the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + + + + + + + + + + + The hourly rate range is $29 \- $34 and is based on applicable and specialized experience and location\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Rooms Controller \- DoubleTree by Hilton San Francisco Airport_ **Location:** _null_ **Requisition ID:** _HOT0C7ZE_ **EOE/AA/Disabled/Veterans**
    $29-34 hourly 5d ago
  • Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55

    Hilton Worldwide, Inc. 4.5company rating

    Hilton Worldwide, Inc. job in San Francisco, CA

    Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55 (HOT0BXX8) Location: Hilton San Francisco - Union Square, 333 O'Farrell Street, San Francisco 94102. The Hilton San Francisco Union Square property is the largest in the Bay Area with 1921 rooms and extensive meeting space, and Parc 55 has 1024 rooms with significant meeting space. As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. Responsibilities Organize, plan and prioritize duties by developing plans and goals. Provide timely communication to internal and external clients via telephone, email, written documents or in person. Create and maintain relationships with clients to set and meet expectations and deliver on those expectations. Demonstrate knowledge of job systems, products, processes, and hotel operations. Resolve conflicts and negotiate with others while handling complaints and disputes. Sell and influence both internal and external clients to maximize revenue opportunities. Make decisions and solve problems by analyzing issues and determining the best solutions. Ensure high-quality service by guiding team members to understand guest needs and providing direction and coaching when needed. Participate in customer site inspections and assist with the sales process as necessary. Perform other duties as necessary based on business needs. Salary: $100,000 - $108,000 Plus Bonus. Hilton offers a Short-Term Incentive Plan (SIP) with a quarterly component worth 20% of bonus-eligible earnings. The quarterly incentive may have multiple weighted objectives. What are we looking for? Hilton seeks team members who demonstrate our Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. In addition, we look for the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is a leading global hospitality company spanning the lodging sector from full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered guest experiences marked by service, amenities, and value for nearly a century, with a mission to fill the earth with the light and warmth of hospitality. Our Team Members are at the heart of it all. #J-18808-Ljbffr
    $100k-108k yearly 3d ago

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