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You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilizing Gallaghers resources and tools, you will create effective client deliverables You will resolve service-rela Manager, Client Service, Senior, Benefits, Client Relations, Business Services

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at ****************** In Strategy & Consulting we work with C-suite executives, leaders, and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent, and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention. Financial Services Payments Practice The Payments practice is a part of the Financial Services North America Banking Client Service Group, which provides consulting and outsourcing services to retail banking and payments clients throughout the U.S. and Canada. We serve more than 600 unique clients in 24 countries including banks, networks, merchants, and fin-techs, payment platforms. Accenture's North American Payments practice is responsible for driving Accenture's go-to-market strategies and offerings for our US and Canadian clients, bringing our best offerings and leveraging our global payment practices and experience. These offerings include: Payment Innovation (e.g., digital payments, wallets, etc.) Card Issuing Retail Bank Payments Commercial Cash Management, B2B, Corporate, and Transaction Banking and Payments As a Payments Consultant, you'll be dedicated to helping clients by designing and delivering strategic solutions that achieve compliance, mitigate risks, and seize revenue growth opportunities. Key Responsibilities: Develop world-class business and technology solutions for Consumer and Commercial Payments clients across a wide range of payment methods. Conduct operating model assessments (people, process, org) and client needs assessments. Perform vendor assessment and due diligence of packaged platforms, e.g. Card platforms, Pricing & Profitability and Workflow solutions, Treasury Management portals Participate in process design, requirements gathering, and functional design as part of Payments systems implementation engagements. Serve as a business architect during client engagements. Participate in the development of best-in-class, reusable assets. Participate in business development to originate new client opportunities. Must be willing to travel up to 80% (Monday - Thursday) Qualification Here's What You Need: * 5+ years of relevant experience in one or more specific payment areas in any of the following payment domains: o Card: Private label, Credit, Online Debit, Offline Debit, Prepaid, ATM, Acquirer/Issuer o Retail: P2P, Bill Payment, Mobile Payments, Electronic Bill Presentment, Micro Payments o Electronic: ACH, Domestic Wire, International Wire, Fedwire/CHIPS, SWIFT o Cash / Treasury Management: Sales, Relationship, Operations and/or Product Delivery * 5+ years' experience with consulting project delivery including managing or creating project deliverables, and managing projects within timelines and budgets within management consulting or industry experience within a large commercial bank or payment provider. Preferred Qualifications: Industry experience within Consumer, Commercial or new payment flows. Demonstrated business and technology expertise across the end-to-end payment lifecycles and operating models Successful track record of performing operating model design, business process design, and system functional design. Experience with vendor platforms enabling seamless delivery of payments products is preferred. Ability to develop and manage relationships with client management. Payments industry expertise in alternative/emerging payments Understanding of end-to-end payments lifecycle Business Architecture - Applied in solution planning, and requirements definition and analysis Baseline understanding of the principles of technology Requirements Analysis Functional Design Professional Skills Required: Proven ability to work independently and as a team member Proven ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York/New Jersey $87,400 to $293,800 Washington $100,500 to $270,300 Locations

As a Client Partner within the Healthcare and Life Sciences (HCLS) vertical, you will be responsible for building and expanding strategic client relationships while driving AI-first, data-led digital transformation initiatives across pharma, biotech, medtech, and healthcare payer/provider organizations. You will act as a trusted advisor to senior executives, owning client engagement, revenue growth, and delivery excellence. Key Responsibilities Client Engagement & Account Growth Build, manage, and deepen long-term relationships with C-level and senior stakeholders across life sciences and healthcare organizations. Own revenue, margin, and growth targets for assigned strategic accounts. Lead account planning, mining, and farming initiatives to identify new opportunities and expand wallet share. Serve as the primary point of contact, ensuring client satisfaction and long-term partnership value. AI Solutions & Strategic Advisory Act as a trusted advisor by aligning business strategy, regulatory considerations, and AI capabilities. Identify opportunities where AI, data platforms, analytics, and digital solutions can drive measurable business outcomes. Collaborate with data science, product, and engineering teams to design and position tailored, outcome-driven solutions. Translate complex AI concepts into business-aligned value propositions for executive stakeholders. Delivery Oversight & Governance Partner closely with delivery leadership to ensure high-quality execution, predictable outcomes, and client success. Provide governance oversight, ensuring adherence to SLAs, KPIs, and delivery commitments. Ensure compliance with industry regulations and standards such as GxP, HIPAA, GDPR, where applicable. Act as the executive escalation point for delivery or relationship issues. Pre-Sales & Go-To-Market (GTM) Leadership Support new business development through proposals, RFPs, SOWs, and executive pitch decks. Collaborate with marketing and product teams to build AI-led HCLS value propositions, case studies, and thought leadership. Contribute to vertical GTM strategies, helping position the organization as a trusted AI transformation partner in healthcare and life sciences. Experience & Qualifications 8-12 years of experience in client-facing roles such as client partner, account management, consulting, or pre-sales. Proven experience working with healthcare or life sciences clients (pharma, biotech, medtech, payer/provider). Strong track record of account growth, stakeholder management, and solution selling. Solid understanding of AI, data, analytics, and digital transformation concepts (hands-on technical skills not required). Familiarity with healthcare regulatory environments and compliance frameworks is highly preferred. Excellent executive communication, negotiation, and relationship-building skills.

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at ****************** In Strategy & Consulting we work with C-suite executives, leaders, and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent, and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention. Financial Services Payments Practice The Payments practice is a part of the Financial Services North America Banking Client Service Group, which provides consulting and outsourcing services to retail banking and payments clients throughout the U.S. and Canada. We serve more than 600 unique clients in 24 countries including banks, networks, merchants, and fin-techs, payment platforms. Accenture's North American Payments practice is responsible for driving Accenture's go-to-market strategies and offerings for our US and Canadian clients, bringing our best offerings and leveraging our global payment practices and experience. These offerings include: Payment Innovation (e.g., digital payments, wallets, etc.) Card Issuing Retail Bank Payments Commercial Cash Management, B2B, Corporate, and Transaction Banking and Payments As a Payments Consultant, you'll be dedicated to helping clients by designing and delivering strategic solutions that achieve compliance, mitigate risks, and seize revenue growth opportunities. Key Responsibilities: Develop world-class business and technology solutions for Consumer and Commercial Payments clients across a wide range of payment methods. Conduct operating model assessments (people, process, org) and client needs assessments. Perform vendor assessment and due diligence of packaged platforms, e.g. Card platforms, Pricing & Profitability and Workflow solutions, Treasury Management portals Participate in process design, requirements gathering, and functional design as part of Payments systems implementation engagements. Serve as a business architect during client engagements. Participate in the development of best-in-class, reusable assets. Participate in business development to originate new client opportunities. Must be willing to travel up to 80% (Monday - Thursday) Qualification Here's What You Need: * 5+ years of relevant experience in one or more specific payment areas in any of the following payment domains: o Card: Private label, Credit, Online Debit, Offline Debit, Prepaid, ATM, Acquirer/Issuer o Retail: P2P, Bill Payment, Mobile Payments, Electronic Bill Presentment, Micro Payments o Electronic: ACH, Domestic Wire, International Wire, Fedwire/CHIPS, SWIFT o Cash / Treasury Management: Sales, Relationship, Operations and/or Product Delivery * 5+ years' experience with consulting project delivery including managing or creating project deliverables, and managing projects within timelines and budgets within management consulting or industry experience within a large commercial bank or payment provider. Preferred Qualifications: Industry experience within Consumer, Commercial or new payment flows. Demonstrated business and technology expertise across the end-to-end payment lifecycles and operating models Successful track record of performing operating model design, business process design, and system functional design. Experience with vendor platforms enabling seamless delivery of payments products is preferred. Ability to develop and manage relationships with client management. Payments industry expertise in alternative/emerging payments Understanding of end-to-end payments lifecycle Business Architecture - Applied in solution planning, and requirements definition and analysis Baseline understanding of the principles of technology Requirements Analysis Functional Design Professional Skills Required: Proven ability to work independently and as a team member Proven ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York/New Jersey $87,400 to $293,800 Washington $100,500 to $270,300 Locations

Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and li Client Service, Service Manager, Manager, Senior, Benefits, Client Relations, Retail

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview As a Senior Client Service Manager at Gallagher, you will play a pivotal role in helping our clients address risk, protect assets, and recover from losses. We are seeking a passionate, client-focused professional to join our growing team. If you're interested in assisting a diverse range of clients with issues that span from relatively simple to moderately complex, we want to hear from you. How you'll make an impact Leadership: Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner. Business Growth: Secure existing business and drive the sale of additional services and lines of coverage. Client Relationships: Build and nurture strong relationships with clients and collaborate with the sales team to achieve collective goals. Consultative Approach: Guide your team members in addressing a client's risk management needs through consultative conversations. Talent Development: Mentor Client Service team members through continuous learning, transparent feedback, and robust talent development initiatives. Quality Assurance: Conduct periodic audits to ensure compliance standards and service levels are consistently met. Data Management: Maintain accurate client and policy data and documents within Gallagher systems, utilizing the latest technology to enhance productivity and quality. About You Skills for Success: Demonstrate resilience and adaptability when dealing with shifting priorities while fostering positive relationships internally and externally. Exhibit a strong willingness to collaborate with all Gallagher teams and employees. Experience with Cyber Liability Middle Market accounts. Hybrid model out of Rolling Meadows, IL. Requirements: Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR - High School degree/GED with a minimum of 10+ years of client service and/or claims management experience Possess a Property and Casualty Insurance License #LI-LB3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moder Client Service, Service Manager, Manager, Benefits, Client Relations, Retail

Our client, a global leader in GMP equipment for the pharmaceutical and biopharmaceutical industries, is expanding its US operations! With Charlotte serving as US HQ, the candidate will need to live in the Charlotte Metro area. This role will manage mechanical/electrical teams and be hands-on as well. The Opportunity: We're seeking a Field Installation Manager to oversee installation and commissioning of equipment activities at customer sites across the US and abroad. This role will act as the company's senior on-site representative ensuring safety, quality and schedule performance while partnering closely with a remote Project Manager and global engineering team. As one of the first hires in the US, you'll play a pivotal role in building local service capabilities and shaping the organization's future North American operations. Requirements: 5+ years of hands-on technical experience (mechanical, electrical, or automation) in a regulated or GMP environment 3+ years leading installation or commissioning teams in process or mechanical systems Strong planning, communication, and leadership skills Comfort working across cultures, time zones, and evolving priorities Willingness to travel extensively (approx. 80%); based near Charlotte, NC preferred Highlights: Guaranteed Home on the Weekends! Career path toward leadership in U.S. operations Hybrid-friendly flexibility when not on site Training and collaboration opportunities in Europe Competitive benefits & compensation

The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently m Account Manager, Client Service, Commercial, Service Manager, Manager, Senior, Accounting

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at ********************** At Avery Dennison, some of the great benefits we provide are: * Health & wellness benefits starting on day 1 of employment * Paid parental leave * 401K eligibility * Tuition reimbursement * Employee Assistance Program eligibility / Health Advocate * Paid vacation and paid holidays Job Description The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Client Experience Manager is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members. Key Areas of Responsibility * Manage and oversee associates responsible for resolving all client facing situations, issues and service level agreement orders. * Oversee and ensure reviews, account planning, project management, issue coordination and day-to-day client communication activities are correct and complete. * Oversee implementation of processes, procedures, and tools to increase the effectiveness of their team. * Provide coaching, mentoring, and career development to their team members. * Ensure that all team members receive on-going training opportunities. This includes making sure the training programs are effective, that the programs contribute to employee skills development and raise the skills and professionalism of the teams across the board. * Responsible as escalation point person for Client issue resolution / satisfaction maintenance. * Responsible as escalation point person for internal operating issues and teaming issues with other Vestcom departments. * Responsible for Continuous Improvement initiatives within Client Experience. * Responsible for management and attainment of Client Experience MBOs. * Work with VP Client Experience in identifying staffing requirements and participate in the hiring process of new team associates. * Assist VP Client Experience in expense and budget planning. Identify areas for improvement in internal processes for assigned clients and team. * Assist in VP Client Experience in conducting client business reviews to ensure client satisfaction. * Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations. * Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404. Qualifications * Bachelor's Degree in business, marketing or similar field is required. * At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required. * Thorough understanding of project management and resource management required. * Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred. * Proven ability and successful track record to work closely with business managers and directors required. * Excellent interpersonal, written and verbal communication skills are required. * Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required. * Must be able to quickly earn trust and respect of customers and coworkers, to retain customers' confidence and build positive lasting relationships with customers. * Must be a good listener, focused, patient, and detail oriented and have the ability to work with internal and external customers who may exhibit frustration and anxiety. * Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible. * Excellent problem solving, time management and organizational skills required. Must be proactive in resolving issues as needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making. * Ability to embody and reflect Avery Dennison's core values Supervisory Responsibilities If applicable, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The salary range for this position is $93,300 - $108,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Avery Dennison may terminate employment at any time, for any reason. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at ********************** At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays Job Description The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Client Experience Manager is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members. Key Areas of Responsibility Manage and oversee associates responsible for resolving all client facing situations, issues and service level agreement orders. Oversee and ensure reviews, account planning, project management, issue coordination and day-to-day client communication activities are correct and complete. Oversee implementation of processes, procedures, and tools to increase the effectiveness of their team. Provide coaching, mentoring, and career development to their team members. Ensure that all team members receive on-going training opportunities. This includes making sure the training programs are effective, that the programs contribute to employee skills development and raise the skills and professionalism of the teams across the board. Responsible as escalation point person for Client issue resolution / satisfaction maintenance. Responsible as escalation point person for internal operating issues and teaming issues with other Vestcom departments. Responsible for Continuous Improvement initiatives within Client Experience. Responsible for management and attainment of Client Experience MBOs. Work with VP Client Experience in identifying staffing requirements and participate in the hiring process of new team associates. Assist VP Client Experience in expense and budget planning. Identify areas for improvement in internal processes for assigned clients and team. Assist in VP Client Experience in conducting client business reviews to ensure client satisfaction. Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations. Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404. Qualifications Bachelor's Degree in business, marketing or similar field is required. At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required. Thorough understanding of project management and resource management required. Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred. Proven ability and successful track record to work closely with business managers and directors required. Excellent interpersonal, written and verbal communication skills are required. Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required. Must be able to quickly earn trust and respect of customers and coworkers, to retain customers' confidence and build positive lasting relationships with customers. Must be a good listener, focused, patient, and detail oriented and have the ability to work with internal and external customers who may exhibit frustration and anxiety. Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible. Excellent problem solving, time management and organizational skills required. Must be proactive in resolving issues as needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making. Ability to embody and reflect Avery Dennison's core values Supervisory Responsibilities If applicable, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The salary range for this position is $93,300 - $108,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Avery Dennison may terminate employment at any time, for any reason. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or [email protected] to discuss reasonable accommodations.

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at ********************** At Avery Dennison, some of the great benefits we provide are: Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays Job Description The Client Experience Manager will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Client Experience Manager is to maintain the highest levels of service and ensure their immediate team is staffed, trained and organized to support assigned clients efficiently and effectively as possible. In addition, this position will be charged with implementing process improvements that will support the goals of better production support, service, and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members. Key Areas of Responsibility Manage and oversee associates responsible for resolving all client facing situations, issues and service level agreement orders. Oversee and ensure reviews, account planning, project management, issue coordination and day-to-day client communication activities are correct and complete. Oversee implementation of processes, procedures, and tools to increase the effectiveness of their team. Provide coaching, mentoring, and career development to their team members. Ensure that all team members receive on-going training opportunities. This includes making sure the training programs are effective, that the programs contribute to employee skills development and raise the skills and professionalism of the teams across the board. Responsible as escalation point person for Client issue resolution / satisfaction maintenance. Responsible as escalation point person for internal operating issues and teaming issues with other Vestcom departments. Responsible for Continuous Improvement initiatives within Client Experience. Responsible for management and attainment of Client Experience MBOs. Work with VP Client Experience in identifying staffing requirements and participate in the hiring process of new team associates. Assist VP Client Experience in expense and budget planning. Identify areas for improvement in internal processes for assigned clients and team. Assist in VP Client Experience in conducting client business reviews to ensure client satisfaction. Must be able to provide client service/support to production operators and/or programming staff as needed outside of normal working hours to support 24/7 operations. Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404. Qualifications Bachelor's Degree in business, marketing or similar field is required. At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment required. Thorough understanding of project management and resource management required. Knowledge of and work experience related to the grocery, drug and mass merchandise retail space preferred. Proven ability and successful track record to work closely with business managers and directors required. Excellent interpersonal, written and verbal communication skills are required. Ability to effectively present information and respond to questions from groups of managers, clients, and other associates required. Must be able to quickly earn trust and respect of customers and coworkers, to retain customers' confidence and build positive lasting relationships with customers. Must be a good listener, focused, patient, and detail oriented and have the ability to work with internal and external customers who may exhibit frustration and anxiety. Must be able to pay close attention to detail, adapt to a fluctuating work/team environment and be flexible. Excellent problem solving, time management and organizational skills required. Must be proactive in resolving issues as needed with the ability to react to changes in standard operating procedures and implement quick and accurate decision making. Ability to embody and reflect Avery Dennison's core values Supervisory Responsibilities If applicable, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The salary range for this position is $93,300 - $108,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Avery Dennison may terminate employment at any time, for any reason. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.

About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Summary The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry. This position will support our Audio Visual Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: * Dallas, TX * Orlando, FL * Atlanta, GA * Nashville, TN * Las Vegas, NV * Alexandria, VA * McCook, IL Essential Duties & Responsibilities * Volume - $2.5 million or more * Actively involved in selling to existing and new customers, while maintaining and growing client relationships. * Capable of selling all Freeman Audio Visual solutions to a broad range of clients * Ascertain requirements, develop and present proposals to potential clients. * Quote prices and credit terms in compliance with Freeman policies and procedures. * Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale. * Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business * Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems. * Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business. * Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement. * Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer's needs. * Submit an itemized expense report for approval per company policies * Entertain clients and prospects as necessary. * Produce and review orders with project managers and branch personnel. * Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction. * Conduct follow up calls to customers to ensure service excellence * Cross-sell all Freeman services. * Perform other duties as may be assigned Education & Experience * Bachelor's degree in related field of study and/or equivalent work experience * 5+ years of proven success selling AV products and services, managing complex AV project lifecycles, and delivering seamless on‑site event support. * Excellent customer service skills * Software/Systems experience in Salesforce, Workfront a plus * Working knowledge of Microsoft Office Suite and Internet applications * Strong drive for personal growth and commitment to succeed * Demonstrated proficiency in accuracy and ability to prioritize * Ability to effectively present information and respond to questions from clients, customers and the general public. * Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. * Excellent verbal communication skills required Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. * Medical, Dental, Vision Insurance * Tuition Reimbursement * Paid Parental Leave * Life, Accident and Disability * Retirement with Company Match * Paid Time Off * Salary range of $71,100- $79,000 based upon experience * Eligible for the Sales Incentive Plan (SIP) at 20% of the base salary Diversity Commitment At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #LI-Hybrid

**About Us** Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. **Summary** The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry. This position will support our Audio Visual Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: + Dallas, TX + Orlando, FL + Atlanta, GA + Nashville, TN + Las Vegas, NV + Alexandria, VA + McCook, IL **Essential Duties & Responsibilities** - Volume - $2.5 million or more - Actively involved in selling to existing and new customers, while maintaining and growing client relationships. - Capable of selling all Freeman Audio Visual solutions to a broad range of clients - Ascertain requirements, develop and present proposals to potential clients. - Quote prices and credit terms in compliance with Freeman policies and procedures. - Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale. - Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business - Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems. - Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business. - Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement. - Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer's needs. - Submit an itemized expense report for approval per company policies - Entertain clients and prospects as necessary. - Produce and review orders with project managers and branch personnel. - Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction. - Conduct follow up calls to customers to ensure service excellence - Cross-sell all Freeman services. - Perform other duties as may be assigned **Education & Experience** - Bachelor's degree in related field of study and/or equivalent work experience - 5+ years of proven success selling AV products and services, managing complex AV project lifecycles, and delivering seamless on‑site event support. - Excellent customer service skills - Software/Systems experience in Salesforce, Workfront a plus - Working knowledge of Microsoft Office Suite and Internet applications - Strong drive for personal growth and commitment to succeed - Demonstrated proficiency in accuracy and ability to prioritize - Ability to effectively present information and respond to questions from clients, customers and the general public. - Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. - Excellent verbal communication skills required **Travel Requirements** Travel 25% to 50% **What We Offer** Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. + Medical, Dental, Vision Insurance + Tuition Reimbursement + Paid Parental Leave + Life, Accident and Disability + Retirement with Company Match + Paid Time Off + Salary range of $71,100- $79,000 based upon experience + Eligible for the Sales Incentive Plan (SIP) at 20% of the base salary **Diversity Commitment** At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. \#LI-Hybrid

Job Category Business Development Level Mid-Level Time Type Full-time Travel Requirements Approximately 40% The role: As a Relationship Manager, you will market and sell specialty tax services to public accounting firms and referral partners within the states of Illinois, Iowa, Minnesota, and Wisconsin. You will play a critical role in developing new referral sources in this territory, as well as supporting the retention of existing client relationships. McGuire Sponsel fosters a dynamic culture that emphasizes training and professional development. No prior knowledge of the specialty tax industry is required, but preference will be given to those who come to us with industry experience. Candidates will develop and grow their skillset by working closely with the firm's shareholders, technical practice line leaders, and experienced sales professionals. This is an excellent career opportunity for a relationship-driven individual who is looking to expand their skillset and make an impact with a growing firm. What you will do: Generate new client relationship opportunities for the Texas and surrounding market Collaborate with firm leadership in developing and executing market strategies Manage the successful transition of awarded client engagements to the appropriate practice line Work closely with key practice line leaders to collect and analyze client data, and prepare engagement letters during the proposal process Report new and existing opportunities within Salesforce, our CRM software Participate in firm marketing initiatives Attend and participate in various industry events, such as annual tax conferences and regional networking events throughout the sales territory Travel to prospective CPA locations to meet with or give presentations to key decision makers Gain an understanding and knowledge base of McGuire Sponsel's specialty tax service offerings and be able to share what with do with various professional contacts throughout business networks Ongoing client relationship management What you will need: A completed bachelor's degree Prior experience with B2B sales required 3-5+ years of experience in a sales or professional services environment is desirable No prior experience with tax credits is necessary Ability to execute with consistency and strong strategic planning Strong attention to detail, excellent organizational skills, strong written and verbal communication skills Consultative mindset, strong interpersonal skills, excels in client situations Desire to spend time outside of an office environment, traveling and interacting with existing and prospective clients Strong professionalism and decorum at all times Experienced in Microsoft Excel, Word, Outlook, and PowerPoint Experience in Salesforce is helpful, but not required A valid United States driver's license and reliable transportation Who we are: McGuire Sponsel is a national specialty tax consulting firm that has experienced tremendous growth while serving leading accounting firms and businesses across the country. Our firm partners with CPAs and their clients to provide Fixed Asset Services, R&D Tax Credit Services, Global Business Services, and Credit and Incentive Services. What we offer: A career at McGuire Sponsel gives individuals the opportunity to grow professionally and personally in a team environment. Benefits include: Competitive paid time off, 401k and health and wellness benefits 9 Paid holidays off Modern office space in proximity to restaurants, shops, and cultural centers Team building and social outings, community outreach, and philanthropy activities Autonomy to build your schedule and operate independently with strong support from leadership Industry professional development opportunities Personal development opportunities McGuire Sponsel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants with disabilities may contact McGuire Sponsel via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact McGuire Sponsel at ************.

About Us Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. Summary The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry. This position will support our Audio Visual Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: * Dallas, TX * Orlando, FL * Atlanta, GA * Nashville, TN * Las Vegas, NV * Alexandria, VA * McCook, IL Essential Duties & Responsibilities * Volume - $2.5 million or more * Actively involved in selling to existing and new customers, while maintaining and growing client relationships. * Capable of selling all Freeman Audio Visual solutions to a broad range of clients * Ascertain requirements, develop and present proposals to potential clients. * Quote prices and credit terms in compliance with Freeman policies and procedures. * Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale. * Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business * Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems. * Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business. * Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement. * Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer's needs. * Submit an itemized expense report for approval per company policies * Entertain clients and prospects as necessary. * Produce and review orders with project managers and branch personnel. * Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction. * Conduct follow up calls to customers to ensure service excellence * Cross-sell all Freeman services. * Perform other duties as may be assigned Education & Experience * Bachelor's degree in related field of study and/or equivalent work experience * 5+ years of proven success selling AV products and services, managing complex AV project lifecycles, and delivering seamless on‑site event support. * Excellent customer service skills * Software/Systems experience in Salesforce, Workfront a plus * Working knowledge of Microsoft Office Suite and Internet applications * Strong drive for personal growth and commitment to succeed * Demonstrated proficiency in accuracy and ability to prioritize * Ability to effectively present information and respond to questions from clients, customers and the general public. * Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. * Excellent verbal communication skills required Travel Requirements Travel 25% to 50% What We Offer Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. * Medical, Dental, Vision Insurance * Tuition Reimbursement * Paid Parental Leave * Life, Accident and Disability * Retirement with Company Match * Paid Time Off * Salary range of $71,100- $79,000 based upon experience * Eligible for the Sales Incentive Plan (SIP) at 20% of the base salary Diversity Commitment At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #LI-Hybrid

**About Us** Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry' largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. **Summary** The Client Relationship Manager develops relationships and solicits business with new and existing accounts. Oversees execution of Audio Visual projects, coordinating team efforts to achieve client vision. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing/new business. Solid understanding of the audio visual industry. This position will support our Audio Visual Sales group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations: + Dallas, TX + Orlando, FL + Atlanta, GA + Nashville, TN + Las Vegas, NV + Alexandria, VA + McCook, IL **Essential Duties & Responsibilities** - Volume - $2.5 million or more - Actively involved in selling to existing and new customers, while maintaining and growing client relationships. - Capable of selling all Freeman Audio Visual solutions to a broad range of clients - Ascertain requirements, develop and present proposals to potential clients. - Quote prices and credit terms in compliance with Freeman policies and procedures. - Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale. - Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business - Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems. - Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business. - Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement. - Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer's needs. - Submit an itemized expense report for approval per company policies - Entertain clients and prospects as necessary. - Produce and review orders with project managers and branch personnel. - Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction. - Conduct follow up calls to customers to ensure service excellence - Cross-sell all Freeman services. - Perform other duties as may be assigned **Education & Experience** - Bachelor's degree in related field of study and/or equivalent work experience - 5+ years of proven success selling AV products and services, managing complex AV project lifecycles, and delivering seamless on‑site event support. - Excellent customer service skills - Software/Systems experience in Salesforce, Workfront a plus - Working knowledge of Microsoft Office Suite and Internet applications - Strong drive for personal growth and commitment to succeed - Demonstrated proficiency in accuracy and ability to prioritize - Ability to effectively present information and respond to questions from clients, customers and the general public. - Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc. - Excellent verbal communication skills required **Travel Requirements** Travel 25% to 50% **What We Offer** Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. + Medical, Dental, Vision Insurance + Tuition Reimbursement + Paid Parental Leave + Life, Accident and Disability + Retirement with Company Match + Paid Time Off + Salary range of $71,100- $79,000 based upon experience + Eligible for the Sales Incentive Plan (SIP) at 20% of the base salary **Diversity Commitment** At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. \#LI-Hybrid

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success. Fitch Learning is seeking a Client Relationship Manager or Director of Sales based in our Chicago office. About the Team: Drive business growth at Fitch Learning as a dynamic sales and product strategy professional who will develop strategic client relationships, implement innovative product strategies, and lead complex sales cycles for our premier financial training solutions. Collaborate with global stakeholders to identify opportunities, provide tailored guidance to senior-level clients, and transform prospects into long-term partnerships in the financial services sector. This influential position offers you the opportunity to make a significant impact across our markets. Requires travel approximately 20% to 40% of your time. This role is commission-eligible from day one. How You'll Make an Impact: Sales and Business Development Identify and pursue opportunities to expand into new markets and broaden our product offerings, with a focus on client-driven and niche segments Partner with Marketing to develop collateral, using various marketing channels and to promote new product launches Utilize Fitch Learning's resources, including courses, eLearning, and professional certifications, to expand your own industry knowledge You May be a Good Fit if You Have: A Client Relationship Manager typically has 4+ years of experience, while a Director of Sales typically has 8+ years Demonstrated prior experience in Commercial or Business Banking, with a solid understanding of client relationship management, portfolio growth, and revenue targets in financial institution settings Hands-on familiarity with credit and lending products (e.g., term loans, revolving credit facilities, lines of credit, asset-based lending), including credit analysis, underwriting fundamentals, risk assessment, and deal structuring Proven ability to translate banking product knowledge into consultative sales conversations-identifying client needs, articulating value propositions, and collaborating with stakeholders (RMs, credit teams, product) to drive adoption and close complex deals What Would Make You Stand Out: Deep knowledge of the US financial markets industry Experience in financial education and learning solution design Strong consultative, analytical, and strategic thinking skills Proven ability to work effectively in a small, agile team environment, adapting to meet client and organizational needs Why Choose Fitch: Hybrid Work Environment: When based in Chicago, you are expected to be in the office three days per week when not meeting with clients A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. FOR CHICAGO: The starting base annual salary for this role is $120,000 USD. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. #LI-MH1 #LI-HYBRID

Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Marketing Team as a Client Manager located in our Boston or Chicago office. We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role will be based in either our Boston or Chicago office. Regular in-office presence of four days a week is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. This role reports to the Director of Marketing. Position Summary The Client Manager collaborates cross-functionally to implement best-practices in strategic account management, coordinates delivery of value-add services across operational teams, helps teams expand firm-wide client relationships, works with relationship attorneys to develop and manage client operational procedures and enables an exceptional client experience. The Client Manager works closely with Shareholders and extended client service teams and collaborates across the firm operational departments to facilitate a seamless support model that strengthens trusted-advisor relationships with the firm's strategic clients. The Client Manager serves as the hub of the account team for 3-5 client accounts, working with the Client Relationship Shareholder(s) to support strategic execution and liaising with the clients' legal operations teams and other key contacts. This position requires regular interaction with lawyers around the firm, attendance at firm and client meetings, periodic travel to client locations, and other travel as needed. Key Responsibilities Client Service responsibilities include: Supports and advises the Client Relationship Shareholder(s) in development and implementation of a client-centric, action-oriented relationship development plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, enhances community development efforts, and fosters a trusted-advisor relationship Builds a deep understanding of the client's business, industry, and competitive environment to identify areas of opportunity and collaboration Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including regular reporting focused on key metrics, strategic actions, impact, client satisfaction, etc. for both firm leadership and the client team Builds content and facilitates internal client account team meeting agenda and other communications Ensures accurate and appropriate client relationship, experience and contact information is maintained in firm systems Develops relationships with the clients' legal operations, in house lawyers, and other designated team members Manages client-facing reporting on client programs, including community engagement, continuing legal education, secondments, and ESG Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs or communications of value to the client Coordinates with billing team to assure billing arrangements are set up properly and follow client's Outside Counsel Guidelines, including rate sets, new timekeeper rate approvals, fixed fee billing processes Coordinates with pricing team to provide detailed RFP pricing input, matter plans and budgets particularly where client rate agreements or Alternative Fee Arrangements (non-hourly) are being utilized Leads onboarding of new attorneys to the client team Serves as a role model, exhibiting the highest professional standards for internal and external client service Collaborates with other Client Relationship Managers on the team and industry marketers in knowledge sharing and development of best practices Qualifications Skills & Competencies Candidates must possess the following skills and/or attributes: Client-first, service-oriented mindset Self-starter, proactive problem-solver Ability to manage multiple competing projects, tasks, and deliverables and prioritize based on client and Client Relationship Shareholder needs Strong organizational and project management skills Proficient in budgeting, reporting and application of financial metrics Exceptional communication skills, both oral and written Ability to foster connections between and among diverse sets of clients and contacts Operate effectively in a hybrid work environment Ability to adapt to a changing environment Strong business/commercial acumen Ability to learn quickly, work independently, and meet tight deadlines Deep understanding of the legal services industry Education & Prior Experience Bachelor's degree from an accredited university required; Master's degree (MBA, MA, MS, JD or other relevant graduate degree) preferred Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships Technology Strong computer skills including advanced proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint) One Note and Visio experience a plus High degree of comfort using and learning new computer software The expected pay range for this position is: $110,000 - $136,000 per year Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets. GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.