Supply Chain Analyst jobs at HNI

The Supply Chain Outbound Analyst is responsible for monitoring, analyzing, and optimizing all outbound logistics operations to ensure accurate, timely, and cost-efficient delivery of merchandise to stores. This role evaluates transportation data, tracks carrier performance, identifies trends, and partners closely with internal teams and external carriers to enhance service levels. The ideal candidate brings strong analytical capabilities, a solid understanding of logistics and transportation processes, and a commitment to driving continuous improvement across the outbound supply chain. DUTIES/RESPONSIBILITIES: Monitor and analyze outbound shipment data to identify trends, inefficiencies, and opportunities for cost savings. Collaborate with 3PLs, carriers, and internal teams to ensure on-time delivery and resolve transportation issues. Monitor and report on key transportation KPIs such as on-time delivery, freight cost per unit/carton, carrier performance, and delivery lead times. Support the optimization of last-mile delivery operations. Maintain accurate records of shipments, freight invoices, and carrier contracts. Assist in the selection and evaluation of transportation providers. Develop dashboards and visualizations to provide actionable insights to stakeholders. Assist in the evaluation and implementation of transportation management systems (TMS) and route optimization tools. Review and process claims for lost, damaged, or delayed packages. Conduct root cause analysis for delivery delays, freight claims, and service failures. REQUIRED SKILLS/ABILITIES: Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau). Experience with TMS platforms and ERP systems used in retail logistics. Strong analytical and problem-solving skills with attention to detail. Ability to communicate complex data insights to non-technical stakeholders. Understanding of retail supply chain dynamics, including store replenishment and e-commerce fulfillment. Knowledge of freight modes (LTL, FTL, parcel, intermodal) and carrier management is a plus. Preferred qualifications: Experience with Island Pacific and Warehouse Management Systems (WMS) for advanced analytics. Knowledge of retail inventory management and demand forecasting. EDUCATION/EXPERIENCE: Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, or a related field. 2+ years of experience in a data analyst role within a retail or logistics environment. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use their hands to handle or feel objects and must be able to speak and hear clearly. The employee may occasionally need to lift and/or move up to 25 pounds. Specific vision abilities required for this job include close vision, distance vision, and depth perception. The employee must be able to work effectively in a fast-paced environment. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is prohibited.

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship." This position is for a Manager of Supply Chain FP&A, who is a proactive, strategic thinker and strong communicator. This position will oversee strategic and tactical work efforts, including, but not limited to period close and forecast responsibilities, support setting the long-range financial strategy of the supply chain organization, plan the operating and capital budgets, and perform financial analysis to support key business decisions. The position will also lead, coach, and develop a small team of financial analysts. Position Responsibilities: Period Close Responsibilities: Lead through the period end close process; review and approve journal entries/accruals; review and analyze P&Ls for accuracy and for insights for business leaders; lead P&L reviews and present results of actuals vs. forecast at team meetings, calling out risks & opportunities; use a variety of systems and tools to quickly and accurately answer business questions; analytical review of the Supply Chain financial statement Forecast Responsibilities: Lead the monthly Supply Chain forecast process; manage to the company forecast calendar while creating internal deadlines with appropriate review; partner with other support teams to ensure cost-drivers, variances, and changes are understood; facilitate forecast reviews and adjust forecast with feedback from key business partners Budget Responsibilities: Lead through the annual Supply Chain budgeting process; manage to the company budget calendar while creating internal deadlines with appropriate review; partner with other support teams to ensure variances/changes are understood; communicate challenges timely and clearly in a way that is actionable Lead the capital expenditure planning and reporting for Supply Chain; lead capital spend reviews; ensure forecasts are updated and reviewed timely; support CAPEX analyst with preparation and review of investment business cases for completeness and accuracy. Develop, enhance and deliver training that streamline or improve financial understanding and processes/practices for DC leadership teams. Manage one or more financial analysts. Lead through example, provide training and development opportunities to the team, and create a positive work culture. Create/maintain a culture of continuous improvement and develop standardized processes Develop strong partnerships with Supply Chain VPs, Directors and General Managers This position has a regular audience with the executive leadership team. Requirements/Qualifications: Bachelor's degree (BA / BS / BFA) or equivalent (Finance/Accounting preferred) 5 - 7 years of experience in Accounting/Finance Strong communication skills to include interpersonal, verbal and written. Strong proficiency in Microsoft Products (Excel, PowerPoint, Word) Experience with IBM Planning Analytics, Ariba, Concur, Lawson, or comparable data warehouses, Power BI, and enterprise financial systems Preferred Skills: 3 - 5 years in finance or accounting supporting Supply Chain, Transportation, Logistics, or Operations MBA with a Finance/Accounting specialization or MS in Finance/Accounting CPA/CMA Modeling of IRR/ROIC for capital investments

The Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture. Essential Duties and Responsibilities Ensure all Safety policies and procedures are adhered to and enforced at all times Lead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution Center Manage team performance to meet or exceed established cost, productivity, quality and service targets Plan, monitor, appraise, and manage subordinate performance results Models the Company's values so to influence others to perform in an aligned manner Develop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operation Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary Manage staffing, supply and equipment needs based on forecasted volumes and ensure that established policies, rules and regulations, and procedures are followed Lead the creation and sustainment of a culture of continuous process improvement and associate engagement Conduct regularly scheduled functional area reviews/reporting and provide follow-up Troubleshoot and provide solutions for issues of a moderate to complex scope Execute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on plan Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved Ensure work instructions are documented and current for all functional areas and escalate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc. Ensure all training/cross-training plans are achieved on time as scheduled Ensure that a climate of openness, trust and respect exists for each Associate Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements Collaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resources Ensure all process and functions support inventory integrity Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts Develop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operation Other duties as assigned Scope Supervises staff - 3 to 5 Financial Scope - $80M Organizational Scope - All US locations/Single Category/Region/District/Distribution Center Decision Making - Creates policy and resolves problems Travel - 5% Job Qualifications - Education and Experience Bachelor's Degree in Business, Supply Chain Operations or Operations Management preferred Master's Degree in Business or Operations Management a plus Minimum 3-5 years of experience in a big box, high volume distribution center environment 8+ years of experience in lieu of Degree Must be highly organized, able to handle multiple projects/tasks simultaneously and capacity to take on large areas Possess a high degree of analytical skills Excel at working and leading in a team environment Ability to clearly communicate both verbally and written at all levels of management Proficient with all aspects of Operations Management, techniques and principles Possess mid to high level computer skills Competencies: Leadership - Models the Company's values and influences others to achieve individual or team objectives. Communication - Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely. Initiative - Approaches work objectives with a sense of urgency and a dedication to exceeding performance expectations. Problem-solving/Decision-making - Accurately identifies problems, issues and opportunities, collects data to draw conclusions and chooses a course of action based on facts. Planning & Organization - Establishes courses of action for self and others to ensure that work objectives are met. Policy Compliance - Manages in accordance with Company policies and procedures and promotes compliance in others. Physical Requirements General office environment requiring ability to: stand, walk, sit for extended periods of time speak and listen to others in person and over the phone use keyboard and read from computer screen and reports lift 50 pounds Safety: Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

This position is responsible for directing and managing complex, large scale programs/projects from beginning to end using agile practices and ways of working, including development of delivery strategies, planning, budgeting, scheduling, resourcing and resource management, risk/issue identification and resolution, and reporting. Major Tasks, Responsibilities, and Key Accountabilities Develop strategies and approaches for complex projects or programs to ensure integration across BJ's while also delivering business value rapidly and iteratively. Identify resource requirements including people, organizations, financial, hardware, software and services for multiple projects or a program, and manage overall program budget, business case, and measurement of value delivered on an ongoing basis. Provide program management direction and leadership to other project managers where appropriate. Coach, mentor, and motivate team members. Manage other project and program managers, providing guidance, coaching, and mentoring. Identify and manage dependencies across the program. Facilitate and communicate resolution to complex, strategic issues with executive level management. Build on best practices for program management, including establishing documentation requirements for compliance, and driving continuous improvement of program performance. Lead discovery activities with business partners at all levels to understand business objectives, assumptions and constraints related to a solution opportunity. Apply extensive retail supply chain knowledge (e.g., Blue Yonder, Manhattan) to set large supply chain programs and implementations up for success Prepare and deliver effective, timely, meaningful communications (written and verbal) throughout the project lifecycle to project participants, senior leadership, and the organization. Identify and resolves issues and conflicts within the project team. Delegate tasks and responsibilities to appropriate personnel. Set and continually manage project expectations with team members and other stakeholders. Define project success criteria and disseminate these to stakeholders throughout the project lifecycle Communicate expectations to team members and stakeholders in a timely, consistent, and meaningful manner Collaborate with Finance to run the planning and budgeting process of project(s) through the year and assess where we are on a monthly basis Manage the budget and plans on a regular basis and escalate and problem solve where needed Manage and maintain standard outputs created by teams for the budgeting and planning process Rigorously manage ongoing work against timelines, spend, and value that is being delivered on a regular basis and cascade reporting across all levels of the organization. Keep pace with emerging program and portfolio management trends and best practices. Ensure project(s) & project documentations meet all audit and compliance requirements Qualifications 10+ years related experience Experience managing large Retail Supply Chain implementation programs with Blue Yonder and/or Manhattan Experience executing large scale implementations using both waterfall and agile methodologies and practices

Essential Functions: •Continuous Improvement - collaborate with cross functional teams to optimize warehouse systems for improved efficiency and operational service levels •Create processes and standard operating procedures leveraging current procedures from Lowe's •Lead or participate in (depending on project size) the documentation of functional requirements for approved projects. Interface with other groups in Supply Chain as needed to determine cross functional impacts. •Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements •Provide support for the implementation and execution of action plans related to Warehouse management systems for new and existing Distribution Centers •Manage and proactively monitor all time sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals. Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs. •Prioritize mission-critical work activities - identify root cause for exceptions and escalate as necessary to prevent customer impacts. •Evaluate, verify, and monitor new item configuration. Resolve item setup and allocation exceptions, ensure consistency across the network. •Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity. •Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support Minimum Requirements: •Bachelor's Degree •3-5 years' experience handling store/field support questions and solving business problems. •3-5 years' Supply Chain or Store Operations experience and project management and inventory process management experience. Preferences: •Experience in a role that builds knowledge of distribution facility processes, responsibilities, functions, limitations, controls and common problems. •Experience with Blue Yonder Warehouse Management System. •Experience with training and presenting new information to associates. •Experience supporting or managing a third party provider. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Essential Functions: •Continuous Improvement - collaborate with cross functional teams to optimize warehouse systems for improved efficiency and operational service levels •Create processes and standard operating procedures leveraging current procedures from Lowe's •Lead or participate in (depending on project size) the documentation of functional requirements for approved projects. Interface with other groups in Supply Chain as needed to determine cross functional impacts. •Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements •Provide support for the implementation and execution of action plans related to Warehouse management systems for new and existing Distribution Centers •Manage and proactively monitor all time sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals. Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs. •Prioritize mission-critical work activities - identify root cause for exceptions and escalate as necessary to prevent customer impacts. •Evaluate, verify, and monitor new item configuration. Resolve item setup and allocation exceptions, ensure consistency across the network. •Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity. •Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support Minimum Requirements: •Bachelor's Degree •3-5 years' experience handling store/field support questions and solving business problems. •3-5 years' Supply Chain or Store Operations experience and project management and inventory process management experience. Preferences: •Experience in a role that builds knowledge of distribution facility processes, responsibilities, functions, limitations, controls and common problems. •Experience with Blue Yonder Warehouse Management System. •Experience with training and presenting new information to associates. •Experience supporting or managing a third party provider. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Essential Functions: •Continuous Improvement - collaborate with cross functional teams to optimize warehouse systems for improved efficiency and operational service levels •Create processes and standard operating procedures leveraging current procedures from Lowe's •Lead or participate in (depending on project size) the documentation of functional requirements for approved projects. Interface with other groups in Supply Chain as needed to determine cross functional impacts. •Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements •Provide support for the implementation and execution of action plans related to Warehouse management systems for new and existing Distribution Centers •Manage and proactively monitor all time sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals. Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs. •Prioritize mission-critical work activities - identify root cause for exceptions and escalate as necessary to prevent customer impacts. •Evaluate, verify, and monitor new item configuration. Resolve item setup and allocation exceptions, ensure consistency across the network. •Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity. •Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support Minimum Requirements: •Bachelor's Degree •3-5 years' experience handling store/field support questions and solving business problems. •3-5 years' Supply Chain or Store Operations experience and project management and inventory process management experience. Preferences: •Experience in a role that builds knowledge of distribution facility processes, responsibilities, functions, limitations, controls and common problems. •Experience with Blue Yonder Warehouse Management System. •Experience with training and presenting new information to associates. •Experience supporting or managing a third party provider. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

We have a message to get out: we're growing. Fast. ALDI is one of the fastest-growing retailers in the nation and we are charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That's why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI Supply Chain programs by economically securing product for the business, which in turn, promotes the company's objectives of maximizing sales and controlling expenses. In addition, the position will assist with the advancement of numerous Supply Chain initiatives in accordance with company guidelines. This position is an opportunity to join the National Supply Chain Design Team. Our team focuses on strategic supply chain planning by continuously evaluating the full scope of ALDI's warehousing assets-including Regional Distribution Centers (RDCs) and third-party warehouses (3PWs)-across the U.S. supply chain network. We analyze current and projected capacity in relation to growing same-store volume, new stores, and expansion into new cities and markets, ensuring our warehousing network is robust and scalable for the future, with planning horizons extending to 2040 and beyond. Following these planning initiatives, our team leads the execution of new warehouse design projects, including brownfield projects (expansion of existing warehouse assets) and greenfield projects (establishing brand-new warehouse facilities, often in emerging markets). This is where you come in. As a Supply Chain Analyst on the Supply Chain Design team, you will play a vital role on the greenfield execution team, supporting ALDI in designing, and implementing our first fully automated warehouse in the United States. This state-of-the-art facility will be unique and represent a key milestone in ALDI's commitment to sustainable growth and operational excellence, helping us expand our reach to new customers. The ideal candidate should be eager to work with and learn about next-generation ALDI warehousing technologies. A background in mechanical warehousing automation, engineering or construction is preferred. Additionally, the candidate will be expected to collaborate and problem-solve with some of the most innovative supply chain teams at ALDI, both nationally and internationally. They must also be comfortable presenting findings regularly to leadership and demonstrate strong ownership and the ability to execute tasks independently. With a thriving organization like ours, this can make for a rewarding career. Position Type: Full-Time Starting Salary: $90,000 Salary Increases: Year 2 - $95,000 | Year 3 - $100,000 Work Location: Batavia, IL This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week). Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Liaises with internal and external parties as required, maintaining positive stakeholder relationships. * Supports direct leader in implementation of the team strategy. * Recommends process improvements for area of responsibility. * Prioritizes tasks, takes responsibility for results, and uses escalation paths if needed. * Provides cover for colleagues where necessary. * Analyzes work processes with the objective of driving efficiency, service levels and cost reduction. * Analyzes and interprets data to recommend a course of action. * Utilize statistical methods and data visualization tools to present findings and trends to stakeholders. * Collaborate with cross-functional teams to understand business requirements and provide analytical solutions. * Create and automate reports and dashboards to streamline information dissemination. * Assists with testing of new procedures and systems. * Collaborates with team members and communicates relevant information to leadership. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Effective time management; maximizes productivity. * Prepares written materials to meet purpose and audience. * Develops and maintains positive relationships with internal and external parties. * Proficient in a wide range of analytical, quantitative, and statistical techniques and tools to derive insights from large, complex data environments. * Strong analytical and problem-solving skills with attention to detail. * Advanced Excel knowledge, including at least one programming language not to be limited to VBA, R, SQL or Python. * Ability to work independently and collaboratively in a dynamic and fast-paced environment. * Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus. * Knowledge of statistical analysis and machine learning concepts is advantageous. * Demonstrated ability to adapt to evolving technologies and industry best practices. * Proficient in Microsoft Office Suite. Education and Experience: * Bachelor's Degree in Business, Supply Chain or a related field required. * A minimum of 3 years of progressive experience in Business required. * Or, a combination of education and experience providing equivalent knowledge. * Extensive experience with analyzing and interpreting data to provide insights preferred. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 25 lbs. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

We're growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That's why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI Supply Chain programs by economically securing product for the business, which in turn, promotes the company's objectives of maximizing sales and controlling expenses. In addition, the position will assist with the advancement of numerous Supply Chain initiatives in accordance with company guidelines. As a Supply Chain Specialist on the National Business Coordination (NBC) team, you will play a key role in connecting our business operations with the development and deployment of vital software solutions. You will act as the voice of our forecasting and reporting teams, translating their complex needs into clear requirements that guide our developers and testers. Your work will ensure smooth testing, deployment, and integration of new tools and processes that drive efficiency across our supply chain. Through effective communication and collaboration with multiple stakeholders, you will help advance innovative solutions that support ALDI's growth strategy. If you thrive in a fast-paced environment where your contributions directly impact operational success, this role offers a rewarding career path within a dynamic and expanding company. **Position Type:** Full-Time **Starting Salary:** $77,000 **Salary Increases:** Year 2 - $80,000 | Year 3 - $85,000 **Work Location:** Batavia, IL This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week). **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation. - Liaises with internal and external parties as required, maintaining positive stakeholder relationships. - Supports direct leader with the implementation of the Supply Chain Management strategy. - Assists with testing of new procedures and systems. - Recommends process improvements for area of responsibility. - Communicates effectively and professionally with various stakeholders across the business, international counterparts and external vendors. - Collaborate with business teams to gather and clarify software requirements, translate complex forecasting and reporting challenges into actionable technical specifications, and serve as the primary liaison between business users and developers to ensure alignment throughout the project lifecycle. - Prioritizes tasks, takes responsibility for results, and uses escalation paths if needed. - Assists and provides cover for colleagues where necessary. - Creates and maintains proper Key Performance Indicator (KPI) reporting. - Analyzes and interprets data to recommend a proper course of action. - Collaborates with team members and communicates relevant information to leadership. - Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. - Other duties as assigned. **Job-specific Competencies:** Knowledge/Skills/Abilities - Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. - Gives attention to detail and follows instruction. - Excellent verbal and written communication skills. - Effective time management; maximizes productivity. - Prepares written materials to meet purpose and audience. - Develops and maintains positive relationships with internal and external parties. - Advanced Excel knowledge, including at least one programming language not to be limited to VBA, R, SQL or Python. - Proficient in Microsoft Office Suite. - Proficiency with the Microsoft 365 suite, particularly Teams, SharePoint, Excel, and PowerPoint for effective collaboration and communication. **Education and Experience:** - Bachelor's Degree in Business, Supply Chain or a related field required. - A minimum of 3 years of progressive experience in Business required. - Or, a combination of education and experience providing equivalent knowledge. **Physical Requirements:** - Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. - Regularly required to sit, reach, grasp, stand and move from one area to another. - Constantly and repeatedly use keyboard/mouse. - Occasionally required to push, pull, bend, lift and move up to 25 lbs. - Due to the international nature of this position, occasional work outside normal business hours may be required. **Travel:** - Minimal travel required as needed for job related duties such as training, project work and administrative tasks. ALDI offers **competitive wages and benefits,** including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **eligible employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._

We're growing. We're charting an aggressive growth course to become one of the top 3 grocery retailers in the US. That's why we need dedicated people to navigate the supply chain challenges. As we expand, this is your chance to join a team where your hard work is guaranteed to make a difference. The objective of this role is to manage and administer ALDI Supply Chain programs by economically securing product for the business, which in turn, promotes the company's objectives of maximizing sales and controlling expenses. In addition, the position will assist with the advancement of numerous Supply Chain initiatives in accordance with company guidelines. As a Supply Chain Specialist on the National Business Coordination (NBC) team, you will play a key role in connecting our business operations with the development and deployment of vital software solutions. You will act as the voice of our forecasting and reporting teams, translating their complex needs into clear requirements that guide our developers and testers. Your work will ensure smooth testing, deployment, and integration of new tools and processes that drive efficiency across our supply chain. Through effective communication and collaboration with multiple stakeholders, you will help advance innovative solutions that support ALDI's growth strategy. If you thrive in a fast-paced environment where your contributions directly impact operational success, this role offers a rewarding career path within a dynamic and expanding company. Position Type: Full-Time Starting Salary: $77,000 Salary Increases: Year 2 - $80,000 | Year 3 - $85,000 Work Location: Batavia, IL This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week). Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Liaises with internal and external parties as required, maintaining positive stakeholder relationships. * Supports direct leader with the implementation of the Supply Chain Management strategy. * Assists with testing of new procedures and systems. * Recommends process improvements for area of responsibility. * Communicates effectively and professionally with various stakeholders across the business, international counterparts and external vendors. * Collaborate with business teams to gather and clarify software requirements, translate complex forecasting and reporting challenges into actionable technical specifications, and serve as the primary liaison between business users and developers to ensure alignment throughout the project lifecycle. * Prioritizes tasks, takes responsibility for results, and uses escalation paths if needed. * Assists and provides cover for colleagues where necessary. * Creates and maintains proper Key Performance Indicator (KPI) reporting. * Analyzes and interprets data to recommend a proper course of action. * Collaborates with team members and communicates relevant information to leadership. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Effective time management; maximizes productivity. * Prepares written materials to meet purpose and audience. * Develops and maintains positive relationships with internal and external parties. * Advanced Excel knowledge, including at least one programming language not to be limited to VBA, R, SQL or Python. * Proficient in Microsoft Office Suite. * Proficiency with the Microsoft 365 suite, particularly Teams, SharePoint, Excel, and PowerPoint for effective collaboration and communication. Education and Experience: * Bachelor's Degree in Business, Supply Chain or a related field required. * A minimum of 3 years of progressive experience in Business required. * Or, a combination of education and experience providing equivalent knowledge. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 25 lbs. * Due to the international nature of this position, occasional work outside normal business hours may be required. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

About the Role Pernod Ricard has embarked in an ambitious transformation journey and quality data and master data are at the heart of it. Want to be a part of it ? We're looking for a proactive, CDD - Supply Chain Data PMO & Master Data Management specialist, with experience on Supply Chain data, data governance, user training, and change management to support global and local operations. As part of the Global SC Data & Master Data team, under the responsibility of the Global Supply Chain Transformation and Continuous Improvement Director, this role encompasses 2 missions: 1st, as a Supply Chain Data PMO, support the cross-functional tech/data & Supply Chain teams to deliver quality data and BI for Global transformation programs (new ERP, new Global Supply Chain ways of working) and local country needs. 2nd, as a master Data management specialist, support the business by managing the training programme, respective communication, focusing on improving global master data quality and compliance, as well as running user acceptance testing within our Pernod Ricard specific MDM tool called 'Product Cloud' (Sitecore technology). Key Responsibilities 1. Drive Supply Chain Data delivery in collaboration with Supply Chain, Data & tech teams * Ensure alignment of the Data Delivery Roadmap with the Supply Chain transformation roadmap * Coordinate the cross-functional team to deliver the agreed data as per plan. * Orchestrate and create content for project management meetings required. * Leverage communication across teams & stakeholders to keep them engaged. 2. Lead Master Data quality improvement & ensure MDM meets local/global needs * Ensure adherence to global data governance policies for transparency and consistency. * Monitor and report on data quality metrics, ensuring continuous improvement. * As a MDM subject matter expert, support a strong community of Practice of MDM users across markets through training sessions and users onboarding and system transitions. * Collaborate with functional and technical teams to develop, test, and optimize the MDM platform for new functionalities. CDD - 12 months Starting date: 01/12/2025 Your Profile We'd love to hear from you if you meet the following qualifications: * Education: Master's degree in Information Technology, Supply Chain or Business. Experience: Project management & change management skills, experience in Supply Chain, initial experience in Data delivery & Master Data Management. Skills: * Project Management Skills, as PMO. * Supply Chain Data understanding (i.e. PowerBI/Qlik development for SC) * Excellent verbal and written communication skills (i.e. Comfortable leading trainings and speaking to diverse audiences). * Languages: Fluent in English; intermediate French is a plus. * Tools: Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, etc.). Why Join Us? * Work in a dynamic, international environment at the forefront of digital transformation. * Contribute to a high-impact initiative that supports both operational excellence and customer experience. * Be part of a collaborative team driving change across the Group. Ready to Make an Impact? If this sounds like you, we encourage you to apply now! Job Posting End Date: Target Hire Date: 2025-12-01 Target End Date: 2026-12-01

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The HRIS Demand Analyst is a storyteller, translating common-language business problems and opportunities into technical stories. The primary purpose of this role is SME level knowledge, governance, and requirements gathering for all US HR Systems-related demand management and business processes (including cloud-based apps and on-premises solutions) supporting Ahold Delhaize's US Associate population of over 200,000 active associates. Includes in-depth understanding of the demand management landscape, business processes end-to-end as well as working understanding of key systems and upstream/downstream impacts. The HRIS Demand Analyst is responsible for US HR Systems Related Demand Management, including Detailed Business Analysis, Establishing Requirements, Prioritization, End User Change Management, as well as ensuring critical HR Systems projects are operating effectively. This role develops strategies to define, analyze, and prioritize changes required to support US Business Services and our Brands. It also analyzes, maintains, monitors and modifies US HR Systems demand management processes across all HR Systems (including cloud-based systems and on-premises systems). Responsible for oversight of the demand management process, including Prioritization Pipeline integrity, business requirements documentation standards and protocols, support of global demand processes, and metrics across all US HR initiatives. This role will leverage US business process awareness, data driven insights, and strong system knowledge to conduct business analyses to effectively create and deliver the US HRIS roadmap. This role uses HR systems knowledge, data analysis and insights, process improvement skill sets, stakeholder engagement, and change management and adoption skills to support delivery of new HR system capabilities. Partners across all HR functions including US brands, Business Services, local and global IT, and all Global Product Owner and Enterprise Platform Teams to deliver innovative change that drives measured improvements for our Brands - with a strong focus on Retail Operations. Serves as US HRIS business process and requirements experts for the HRIS, and Global Product Owner and Enterprise Platform Teams. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC. Responsibilities include: * Primary Liaison with US Brands related to HR Systems and related processes * Gather and document requirements from customers related to new demand requests. * Conduct business requirements analysis related to demand requests identify key stakeholder engagement, and conduct a detailed impact assessment * Accountable for stakeholder engagement - facilitate meetings and dialogues between stakeholders, customers, HRIS, and local and global IT partners to ensure alignment * Work closely with the Product Owner, Business Analyst, and Adoption Specialists to ensure solutions align with business goals and user needs. * Demonstrate a deep understanding of the business processes related to all relevant systems * Demonstrate an understanding of functionality, maintenance and support of the core HR systems * Demonstrate the ability to teach/train/mentor other team members and communicate professionally with business customers * Serve as primary subject matter expert for HR system related core processes within all HR systems * Estimate and evaluate effort for scheduled projects and Business as Usual operational changes. * Provide ad-hoc reporting and analysis to support project work * Develop and maintain appropriate process documentation for assigned projects * Provide input on the impact assessment for SAP half yearly releases and provide support to the HR Operations team in defining and delivering testing requirements. * Manage functional review activities to include creating business requirements standards, demand management checklists, resolving business process questions and concerns, and making improvement recommendations for prioritization pipeline, presentations and formal executive reviews * Collaborate with design teams, global, and other personnel to streamline application services * Use HR system and process knowledge to influence business processes and decisions, creating an HR competitive advantage for our diverse retail brands, supply chain, and shared services customers * Partner with Brands and Global Product Owner and Enterprise Platform Teams to improve the HR User Experience for HR systems, applications and technology - evaluating operational pain points and developing enhancement suggestions. * Identify the need for and manage theframework of demand management policies and protocols to ensure successful change implementation. Education, Experience, Skills Requirements: * Bachelor's Degree or equivalent combination of education and related work experience. * Certifications in Project Management, Business Analysis, or similar preferred * 4+ years of HRIS or significant proven HR analytical experience. * Critical thinking skills * Intermediate MS Office - especially Excel * Written and spoken communication, ability to actively listen and understand/discern meaning, and ask thoughtful followup questions to ensure clarity; comfort in talking and presenting to multiple levels in the organization * Ability to analyze complex data sets and derive actionable insights * Strong attention to detail * HR System and Process Knowledge * Strong problem solving skills to address business challenges * Self-starter and able to work independently * Aptitude for comprehending and leveraging both HR and technical concepts for continuous improvement and process re-design. * Strong interpersonal skills to work effectively with cross-functional teams. * Ability to build and maintain relationships with stakeholders at all levels. * Flexibility to adapt to changing business needs and priorities. * Openness to learning new technologies and methodologies. * Thoroughness in documenting processes and requirements. * Creative thinking to identify and implement innovative solutions. * Proactive approach to staying updated on industry trends and best practices * Able to handle multiple priorities and maintain a high level of confidentiality * Systems knowledge including: * SuccessFactors Employee Central * SuccessFactors Learning * SuccessFactors Recruiting & Onboarding * SuccessFactors Talent * SuccessFactors Employe Central Payroll (ECP) Replication * SuccessFactors Employe Central Payroll (ECP) * MuleSoft Integration Layer * Kronos * HR Mecca * OrgVue * FileSoft * PeopleFluent * Key Vendor Integrations * Filenet * Custom In-House Solutions: BU, PTO Admin, UDF, Union Ben Admin (UBA), & Union Contribution (UFC) ME/NC/PA/SC Salary Range: $75,040 - $112,560 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #li-es1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The HRIS Demand Analyst is a storyteller, translating common-language business problems and opportunities into technical stories. The primary purpose of this role is SME level knowledge, governance, and requirements gathering for all US HR Systems-related demand management and business processes (including cloud-based apps and on-premises solutions) supporting Ahold Delhaize's US Associate population of over 200,000 active associates. Includes in-depth understanding of the demand management landscape, business processes end-to-end as well as working understanding of key systems and upstream/downstream impacts. The HRIS Demand Analyst is responsible for US HR Systems Related Demand Management, including Detailed Business Analysis, Establishing Requirements, Prioritization, End User Change Management, as well as ensuring critical HR Systems projects are operating effectively. This role develops strategies to define, analyze, and prioritize changes required to support US Business Services and our Brands. It also analyzes, maintains, monitors and modifies US HR Systems demand management processes across all HR Systems (including cloud-based systems and on-premises systems). Responsible for oversight of the demand management process, including Prioritization Pipeline integrity, business requirements documentation standards and protocols, support of global demand processes, and metrics across all US HR initiatives. This role will leverage US business process awareness, data driven insights, and strong system knowledge to conduct business analyses to effectively create and deliver the US HRIS roadmap. This role uses HR systems knowledge, data analysis and insights, process improvement skill sets, stakeholder engagement, and change management and adoption skills to support delivery of new HR system capabilities. Partners across all HR functions including US brands, Business Services, local and global IT, and all Global Product Owner and Enterprise Platform Teams to deliver innovative change that drives measured improvements for our Brands - with a strong focus on Retail Operations. Serves as US HRIS business process and requirements experts for the HRIS, and Global Product Owner and Enterprise Platform Teams. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC. Responsibilities include: * Primary Liaison with US Brands related to HR Systems and related processes * Gather and document requirements from customers related to new demand requests. * Conduct business requirements analysis related to demand requests identify key stakeholder engagement, and conduct a detailed impact assessment * Accountable for stakeholder engagement - facilitate meetings and dialogues between stakeholders, customers, HRIS, and local and global IT partners to ensure alignment * Work closely with the Product Owner, Business Analyst, and Adoption Specialists to ensure solutions align with business goals and user needs. * Demonstrate a deep understanding of the business processes related to all relevant systems * Demonstrate an understanding of functionality, maintenance and support of the core HR systems * Demonstrate the ability to teach/train/mentor other team members and communicate professionally with business customers * Serve as primary subject matter expert for HR system related core processes within all HR systems * Estimate and evaluate effort for scheduled projects and Business as Usual operational changes. * Provide ad-hoc reporting and analysis to support project work * Develop and maintain appropriate process documentation for assigned projects * Provide input on the impact assessment for SAP half yearly releases and provide support to the HR Operations team in defining and delivering testing requirements. * Manage functional review activities to include creating business requirements standards, demand management checklists, resolving business process questions and concerns, and making improvement recommendations for prioritization pipeline, presentations and formal executive reviews * Collaborate with design teams, global, and other personnel to streamline application services * Use HR system and process knowledge to influence business processes and decisions, creating an HR competitive advantage for our diverse retail brands, supply chain, and shared services customers * Partner with Brands and Global Product Owner and Enterprise Platform Teams to improve the HR User Experience for HR systems, applications and technology - evaluating operational pain points and developing enhancement suggestions. * Identify the need for and manage theframework of demand management policies and protocols to ensure successful change implementation. Education, Experience, Skills Requirements: * Bachelor's Degree or equivalent combination of education and related work experience. * Certifications in Project Management, Business Analysis, or similar preferred * 4+ years of HRIS or significant proven HR analytical experience. * Critical thinking skills * Intermediate MS Office - especially Excel * Written and spoken communication, ability to actively listen and understand/discern meaning, and ask thoughtful followup questions to ensure clarity; comfort in talking and presenting to multiple levels in the organization * Ability to analyze complex data sets and derive actionable insights * Strong attention to detail * HR System and Process Knowledge * Strong problem solving skills to address business challenges * Self-starter and able to work independently * Aptitude for comprehending and leveraging both HR and technical concepts for continuous improvement and process re-design. * Strong interpersonal skills to work effectively with cross-functional teams. * Ability to build and maintain relationships with stakeholders at all levels. * Flexibility to adapt to changing business needs and priorities. * Openness to learning new technologies and methodologies. * Thoroughness in documenting processes and requirements. * Creative thinking to identify and implement innovative solutions. * Proactive approach to staying updated on industry trends and best practices * Able to handle multiple priorities and maintain a high level of confidentiality * Systems knowledge including: * SuccessFactors Employee Central * SuccessFactors Learning * SuccessFactors Recruiting & Onboarding * SuccessFactors Talent * SuccessFactors Employe Central Payroll (ECP) Replication * SuccessFactors Employe Central Payroll (ECP) * MuleSoft Integration Layer * Kronos * HR Mecca * OrgVue * FileSoft * PeopleFluent * Key Vendor Integrations * Filenet * Custom In-House Solutions: BU, PTO Admin, UDF, Union Ben Admin (UBA), & Union Contribution (UFC) ME/NC/PA/SC Salary Range: $75,040 - $112,560 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #li-es1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Specialist, Supply Chain The Specialist, Supply Chain serves as the primary operational advisor for assigned client(s), responsible for driving performance improvement, ensuring strategic alignment to client goals, and influencing decisions across internal and external partners. This role operates with a high degree of independence, applying specialized supply chain expertise to identify, design, and implement solutions that improve client outcomes and operational efficiency. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Travel requirement: 10% travel expected Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Travel requirement: 10% travel expected Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Not ready to apply? Connect with us for general consideration.

Specialist, Supply Chain The Specialist, Supply Chain serves as the primary operational advisor for assigned client(s), responsible for driving performance improvement, ensuring strategic alignment to client goals, and influencing decisions across internal and external partners. This role operates with a high degree of independence, applying specialized supply chain expertise to identify, design, and implement solutions that improve client outcomes and operational efficiency. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Travel requirement: 10% travel expected Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Responsibilities Serve as primary advisor to client(s) on operational performance and supply chain strategy; proactively identify and execute initiatives to improve service outcomes Lead analysis of service-level results, root cause issues, and continuous improvement actions; ensure accountability across all internal and partner functions Develop and implement cross-functional process improvements to enhance accuracy, efficiency, and cost effectiveness; measure and communicate results to leadership Build and interpret reports to identify trends, risks, and opportunities; translate data into actionable recommendations for clients and leadership Coach and train new or junior client service staff; act as subject matter expert for assigned systems, tools, or clients Partner with internal operations, technology, and logistics teams to resolve systemic challenges and align execution to client priorities Qualifications Education Requirements: Bachelor's degree (Supply Chain or Business discipline; CSCP or PMP certification a plus) Experience Requirements: 4-6 years experience in relevant field (Supply Chain Operations and Client Account Management experience preferred) Travel requirement: 10% travel expected Supervisor Responsibility Direct Reports: This position does not have supervisory responsibilities for direct reports Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Strong understanding of supply chain functions, including warehousing, fulfillment, transportation, and inventory management In-depth knowledge of managing client expectations, service-level agreements, and driving customer satisfaction Strong analytical abilities to quickly assess issues, determine root causes, and implement effective solutions Proficiency in clear, professional communication with both clients and internal teams, ensuring alignment and collaboration Proactive approach to problem-solving and a strong focus on achieving results and client satisfaction Ability to adapt to changes in client needs or operational demands, demonstrating flexibility in approach and execution Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. Not ready to apply? Connect with us for general consideration.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Quincy, MA, Salisbury, NC, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization. * Responsible for leading primarily large-scale projects including driving the below listed activities: * Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO * Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives * In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA) * Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly. * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers. * Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers. * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards. * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly * 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study * 3 or more years experience in Agile teams and Product/Platform based operating model. * 3 or more years of experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $108,880 - $163,320 IL/MA/MD/NY Salary Range: $125,200 - $187,800 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Quincy, MA, Salisbury, NC, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization. * Responsible for leading primarily large-scale projects including driving the below listed activities: * Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO * Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives * In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA) * Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly. * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers. * Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers. * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards. * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly * 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study * 3 or more years experience in Agile teams and Product/Platform based operating model. * 3 or more years of experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $108,880 - $163,320 IL/MA/MD/NY Salary Range: $125,200 - $187,800 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Quincy, MA, Salisbury, NC, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization. * Responsible for leading primarily large-scale projects including driving the below listed activities: * Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO * Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives * In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA) * Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly. * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers. * Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers. * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards. * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly * 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study * 3 or more years experience in Agile teams and Product/Platform based operating model. * 3 or more years of experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $108,880 - $163,320 IL/MA/MD/NY Salary Range: $125,200 - $187,800 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. The Solutions Delivery Analyst V role is designed to serve as the lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution and hold suppliers accountable for meeting contractual obligations. In addition, in this role the Solution Delivery Analyst V is responsible for making long term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Quincy, MA, Salisbury, NC, and Mauldin, SC. Applicants must be currently authorized to work in the United States on a full-time basis. Duties & Responsibilities: * Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. * Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization. * Responsible for leading primarily large-scale projects including driving the below listed activities: * Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO * Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives * In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW's) within their identified Bill of Authority (BOA) * Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented * Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes * Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment * Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed. * Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes * In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover * Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly. * Responsible for and drives all third level technical support for application and systems services for a specifical functional area * Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis. * Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations * Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers. * Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers. * Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards. * Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams * Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability * Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed. Qualifications: * Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience) * 8 or more years of equivalent experience in relevant job or field of technology. * 5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly * 5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills * Masters the use professional concepts and functional expertise * Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required, * Works on complex problems where analysis of situations or data requires a review of a variety of factors * Possess an innate desire to produce quality work * Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code * Exercises judgment within defined procedures and practices to determine appropriate action Preferred Qualifications: * Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study * 3 or more years experience in Agile teams and Product/Platform based operating model. * 3 or more years of experience in leading teams or advancing technical capability in teams. * Experience in retail or grocery preferred. ME/NC/PA/SC Salary Range: $108,880 - $163,320 IL/MA/MD/NY Salary Range: $125,200 - $187,800 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #LI-Hybrid #LI-NG1 At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.