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  • Senior Counsel - Healthcare IT and AI Technology Contracts

    Akron Children's Hospital 4.8company rating

    Medina, OH jobs

    Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite
    $97k-147k yearly est. 23d ago
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  • Speech-Language Pathologist (SLP) Spanish Speaking Remote

    All Care Rehab 3.8company rating

    Ohio City, OH jobs

    All Care Therapies provides speech, occupational, and physical therapy-virtually and in person. With clinics in California, Texas, and Nevada, we support clients of all ages and backgrounds. Our team is made up of passionate clinicians who value flexibility, collaboration, and meaningful care. Whether we're helping a client communicate or supporting recovery after injury, we meet people where they are. Job Description We are hiring in all 50 states to provide services for clients in California. We are also offering reimbursement for California licensure! We are actively seeking part-time Speech Language Pathologists (SLPs) to join our Provider Network. You will have the opportunity to conduct treatment with our diverse client population of children and adults. We deliver skilled speech therapy services and interventions tailored to the unique needs of our clients with receptive and expressive language disorders, fluency, voice, and apraxia of speech. Responsibilities Provide remote speech-language therapy services to clients Conduct online speech-language assessments to determine eligibility for speech services Develop, coordinate, implement, and monitor an individual's plan of care via teletherapy Maintain a caseload of kids, adults, and the geriatric population Keep appropriate and daily documentation Qualifications Master's degree in Speech-Language Pathology Active CA State Speech Language Pathologist License or able to obtain a CA license Experience in a clinic or school setting or successful clinical interview Technical proficiency to conduct teletherapy through our all-inclusive platform Should be comfortable working with children (18 months+) Bilingual in Spanish required Location and Hours This is a 100% remote opportunity, requiring a minimum commitment of 12-29 hours per week for part-time. Compensation 1099 | Bilingual - $60.00 for 60-minute evaluations and $30.00 for 30-minute therapy sessions. 1099 | Non-Bilingual - $56.00 for 60-minute evaluations and $28.00 for 30-minute therapy sessions. W2 | $43.00 - $56.00 per hour commensurate with experience, qualifications, and bilingualism. * Reimbursement for licensure(s) will be paid out after 145 hours of work. Why Join Us? Experience the difference of working with a close-knit team of dedicated therapists who value collaboration, mentorship, and shared professional growth. Competitive compensation that recognizes your expertise Flexible scheduling that empowers you to maintain work-life balance A referral bonus program to reward your network A clear pathway for career advancement through leadership development and internal promotion opportunities Join us and build a rewarding career in an environment that invests in your success. Additional Information All your information will be kept confidential according to EEO guidelines. All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $43-56 hourly 6d ago
  • Customer Success Representative - Bilingual

    IHC Specialty Benefits 4.4company rating

    Akron, OH jobs

    This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role. ESSENTIAL DUTIES AND RESPONSIBILITIES Providing remote application and customer support to end-users of the cloud-based proprietary software. Assisting users with error messages and notifying development of issues when necessary. Instructing users on the proper use of the software via telephone, screenshare, and email. Independently trouble shoot software to identify bugs and errors. Following up with development and users to ensure each case is closed in a timely manner. Meet department attendance requirements, including being prompt and available during scheduled shift. Ability to meet multiple deadlines in a fast-paced environment. Perform similar job-related duties and projects as assigned. Support parent company's sales staff when questions or issues arise. Learn and maintain familiarity with CMS compliance and protocol. Qualifications REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED One-year recent experience as a CSR in a fast-paced inbound call center environment (preferred) Must be customer service oriented Proficient with computers Be an independent problem solver Fluent in Spanish for spoken and written word Have excellent organization skills Be able to multitask Adapt quickly to new responsibilities Hybrid schedule SUPERVISORY RESPONSIBILITIES None CERTIFICATES, LICENSES, REGISTRATION None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing: Ability to receive detailed information through oral communication with or without correction. Repetitive Motion: Substantial movement (motions) of the wrist, hands, and fingers. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment with controlled temperature. ADDITIONAL REQUIREMENTS The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among co-workers. COMPUTER PROGRAMS USED ON A DAILY BASIS MacOS Google Apps Microsoft Office 365 Suite Asana Vonage INSXCloud Broker Platforms
    $28k-33k yearly est. 21d ago
  • Foundation President

    Carex Behavioral Health Services 4.0company rating

    Dayton, OH jobs

    Benefits: Competitive salary Foundation President Department: Foundation Services Reports To: President and COO & Board of Directors Status: Full-Time Job Level: 7The President of the CAREX Foundation is a bold, visionary, community‑centered leader responsible for shaping the philanthropic force behind CAREX's mission: We Aim to Go and Serve Where Others Do Not. This role is designed for an innovator who thrives at the intersection of philanthropy, influence, and impact-someone who can transform generosity into sustainable change for the communities CAREX serves. The Foundation President mobilizes resources, cultivates high‑value partnerships, energizes the Board, and champions equity-centered initiatives across behavioral health, rural healthcare access, and community uplift. This role requires a relentless relationship builder, a modern fundraiser, and a fearless advocate for underserved communities. Key Responsibilities Fundraising & Revenue Generation · Architect and execute a bold, diversified fundraising strategy including major gifts, capital campaigns, grants, corporate partnerships, philanthropic collaborations, and community-giving initiatives.· Build and grow a pipeline of mission-aligned donors, changemakers, influencers, and impact investors.· Drive innovative giving experiences-digital campaigns, storytelling-driven appeals, grassroots activations, and experiential fundraising.· Establish metrics and financial goals; monitor performance while continuously elevating growth strategies.· Position the Foundation as the philanthropic partner of choice for individuals and institutions that care about health equity and behavioral health transformation. Board Leadership & Governance · Lead, inspire, and evolve the Foundation Board into a high-performing governing body with clear roles, accountability, and strategic alignment.· Recruit dynamic, diverse Board members who bring influence, networks, and passion.· Provide ongoing Board education, development, and engagement to drive effective decision-making and community impact.· Facilitate transparent communication, ensuring the Board is informed, empowered, and effective. Strategic Relationship Management · Serve as the public face and chief ambassador of the CAREX Foundation.· Build deep, meaningful, high-trust relationships with donors, elected officials, community leaders, healthcare partners, universities, nonprofits, and business leaders.· Develop shared-value partnerships that amplify CAREX's mission, expand reach, and open new opportunities for impact.· Champion CAREX's commitment to underserved communities, ensuring partnerships reflect dignity, equity, and sustainable progress. Community Engagement & Social Impact · Lead the Foundation's presence in community initiatives, events, outreach, and advocacy.· Identify unmet needs across communities we serve and mobilize resources, partners, and volunteers to support them.· Elevate the voices and experiences of individuals often left out of traditional healthcare systems.· Support CAREX programs that deliver behavioral health services, telehealth access, and care for rural and underserved populations. Organizational & Program Support · Partner with CAREX leadership to align philanthropic efforts with organizational priorities.· Provide targeted support to initiatives related to behavioral health innovation, rural health transformation, workforce development, autism support programs, community health equity, and more.· Steward resources responsibly, ensuring transparency, ethical management, and clear impact reporting.· Develop annual plans, budgets, performance measures, and impact dashboards for stakeholders. Brand, Storytelling, and Mission Amplification · Lead storytelling efforts that humanize CAREX's work and inspire giving.· Oversee creative content, campaigns, and messaging that make the CAREX Foundation stand out as progressive, compassionate, and impact-driven.· Ensure the Foundation's brand reflects innovation, trust, and community empowerment.Qualifications· 10+ years of progressively responsible senior leadership experience in nonprofit management, philanthropy, healthcare, behavioral health, or community development with demonstrated impact.· Proven success leading complex fundraising efforts, including major gifts, grants, corporate partnerships, capital campaigns, and multi‑channel giving strategies.· Demonstrated ability to inspire and steward long‑term donor relationships, including high‑net‑worth individuals, foundations, and institutional partners.· Executive‑level experience working with Boards of Directors, including governance, strategic planning, Board recruitment, and accountability.· Experience serving as a public‑facing leader and chief ambassador, representing an organization with credibility, influence, and authenticity across diverse stakeholders.· Strong background advancing equity‑centered initiatives and working in partnership with underserved or historically marginalized communities.· Operational leadership experience, including financial stewardship, budget oversight, performance metrics, and transparent impact reporting.· Proven ability to lead teams and collaborate cross‑functionally, inspiring performance, alignment, and shared accountability.· Preferred: Experience connected to behavioral health access, rural healthcare, telehealth innovation, workforce development, or community‑based social services.· Deep commitment to CAREX's mission and values: Integrity, Compassion, Excellence, Collaboration, Innovation, Diversity, Accountability, and Safety. Flexible work from home options available. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. About Us Our purpose is to inspire positive change by fostering unity among diverse communities and promoting sustainable solutions. We offer a wide range of services, including individual and group therapy, community reinforcement, self-control management and more. We take a holistic approach to treatment, addressing the needs of the whole person. Carex offers a number of counseling services for children and young adults to fit their needs. Counseling services can assist with issues such as school challenges, parent-child conflict, marriage or relationship problems, anxiety and stress management, depression, grief, loss, abuse, victimization, substance use disorders involving drugs and/or alcohol and other behavioral health concerns. Most services are provided on an outreach basis - in client's homes, schools, or other community settings - to reduce barriers to treatment and provide services in the environment where they are needed.
    $135k-238k yearly est. Auto-Apply 15d ago
  • Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)

    Maximus 4.3company rating

    Columbus, OH jobs

    Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00
    $57k-67k yearly est. Easy Apply 6d ago
  • Technical Account Manager

    Cardinal Health 4.4company rating

    Columbus, OH jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Job Description** As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used. **Position Summary** Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country. To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients. **Role contribution and responsibilities:** + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs + Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes. + Monitors performance and recommends scope, schedule, cost or resource adjustments + Connects short-term demands to long-term implications, in alignment with the supporting business case. + Prioritizes multiple tasks while meeting deadlines + Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion. + Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. + Connects project objectives to broader organizational goals. + Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility. + Negotiates with stakeholders to obtain the resources necessary for successful project execution. + Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making. + High level of client contact in an Account Management portfolio approach. **What is expected of you and others at this level** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Participates in the development of policies and procedures to achieve specific goals + Recommends new practices, processes, metrics, or models + Works on or may lead complex projects of large scope + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues + Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships **Accountabilities in this role** + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services + Acts as single technical liaison for the client + Daily interactions with client to assess and advise client needs and requests + Analyze client program, needs and propose solutions and options that provide value to client + Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements. + Manage client deliverables, timelines, and artifacts + Monitor team backlog and prioritize activities to deliver on time, on budget, on scope + Anticipate client needs and proactively make program recommendations to enhance service value + Perform necessary project administration, project status, and risk, issue management _Qualifications_ + Master's Degree preferred + 3-5 years' experience of client relationship management experience at the account management level preferred + Prior experience working in a Specialty Pharmaceutical HUB environment, preferred + 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity preferred + Proficiency in Microsoft Office products preferred + Strong oral and written communication skills, with executive facing presentation experience + Strong project management skills + Proven ability to learn an application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects + Travel requirement up to 10% TRAINING AND WORK SCHEDULES: + Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. + This position is full-time (40 hours/week). + Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. REMOTE DETAILS: + You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. + We will provide you with the computer, technology and equipment needed to successfully perform your job. + You will be responsible for providing high-speed internet. + Internet requirements include the following: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $105,100-$150,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/15/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $105.1k-150.1k yearly 15d ago
  • Contract Technician II

    Ensemble Health Partners 4.0company rating

    Ohio jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $51,700.00- $99,000.00/based on experience The primary role of the Contract Technician II is to support client needs relative to contract management with a minimum of 2 years Epic certification and experience. The specialist II will be responsible for support functions such as contract loading, contract validation, trouble shooting and training. The specialist II will actively participate with the Contract Management knowledge share opportunities to expand their knowledge base and role along with assisting in expanding the knowledge of their peers by assisting with training and other knowledge share opportunities. Maintain an active Epic certification in Epic Contract Management for RHB390 (acute) and/or RPB390 (physician). Conduct file balancing and daily maintenance of contract management system based on client/system need. Collaborates with Ensemble Clients to assist with inquiries related to contract accuracy and/or potential reimbursement issues. Provide support to Contract Modeling Specialists for trouble shooting (including contract review and/or Epic system navigation). Maintains a schedule of key update dates for expected reimbursement rules, such as Medicare OP quarterly updates, yearly Diagnostic Related Group (DRG) updates, and yearly increases for the Managed Care contracts utilizing such tools as a Smartsheet for tracking. Uses modeling tools and reports to identify and confirm validity of payment variances for referral to the underpayments team for appeal and/or follow-up. Provide support to other revenue cycle areas regarding questions on calculations and reimbursement. Completes necessary training modules and work building sessions to become fluent in contract loading for the client host system, Epic. Provide ongoing contract validation to support client financial initiatives, including expected reimbursement based reserve calculations for budgeting purposes. Coordinates and actively participates with other associates and leaders on the team to expand and grow their knowledge of managed care organizations, contracts, and the Epic system. Knowledgeable in the interpretation of Epic product upgrade Nova Notes and completion of any needed Contract build related to them. Efficient in the import/export of Epic databases for use in reporting, troubleshooting, and other related tasks. Proficient in the use of Epic supplied Toolkits for Medicare OP and IP quarterly and annual updates. Education Requirements: High School Diploma or GED Licensure/Certification Required: Epic RHB390 or Epic RPB390 Contract Administration Certification HFMA Certified Revenue Cycle Representative Minimum Years and Type of Experience: 2 years' experience relative to payer reimbursement with a minimum of 2 years Epic certification in RHB390 or RPB390 Epic certification. Other Knowledge, Skills and Abilities Required: Knowledge of managed care organizations, contracts, and products or applicable healthcare or payer experience relative to position. Requires a high level of problem-solving ability, initiative and judgment. Requires the ability to work in a fast-paced environment balancing multiple priorities and utilizing resources aggressively. Requires the ability to understand and interpret all aspects of a contract with an emphasis on the implementation and operational components of contract terms. Must be a self-starter with the ability to identify, understand, research, and solve unique and complicated financial and operational provider issues as it relates to their specific contracts. Microsoft Excel proficiency is recommended. EPIC and/or other contract management software. Excellent interpersonal skills are necessary to develop strong working relationships with internal and external contacts. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $51.7k-99k yearly Auto-Apply 19d ago
  • Behavioral Health Specialist (Youth Development Center)

    Lighthouse Youth & Family Services 3.5company rating

    Cincinnati, OH jobs

    Behavioral Health Specialist (Youth Development Center) Do YOU enjoy helping youth ages 11-18 years old? If so, we may have the role YOU are looking for! Be part of a team providing innovative life changing residential care to youth in need. The Behavioral Health Specialist utilizes their unique skills and understanding of trauma and mental health to provide direct care to teenage youth in a residential setting. They work as a member of an interdisciplinary team to provide comprehensive service delivery. The Behavioral Health Specialist plays a crucial role by providing and monitoring therapeutic interventions, engaging youth in treatment programing and in motivating a positive peer culture. They are consistent in demonstrating therapeutic communication, unconditional positive regard and empathy during all interactions with youth and their families. Competitive pay based on licensure and educational experience. Starting Hourly Rate - $16.92 and up Available Shifts Full Time 40 hours Friday through Monday 11:00 pm to 9:00 am Full Time 32 hours Monday through Thursday 3:00 pm to 11:00 pm Part time 20 hours Friday and Saturday 11:00 pm to 9:00 am PRN openings -- 1st and 3rd shift hours Essential Functions: Supervise youth in a residential setting, provide crisis intervention as needed. Provide direct monitoring of youth and facility throughout the work shift. Document any significant events in the log and progress notes, complete incident reports when appropriate. Plan and supervise recreation activities, assistant in meal preparation. Qualifications: High School diploma or equivalent Minimum 2 years work experience in serving at risk youth or in a residential program preferred. Clean driving record and insurance - may be required to provide transportation to youth for home visits, appointments, or activities Ability to handle physical activities, including recreational activities Bilingual and/or Sign Language proficiency a plus Why Work with Lighthouse Youth & Family Services: Rewarding career - make a difference in the lives of youth! Top Workplace 2023 *********************************************************************************************************** Work for a diverse, seasoned and well respected agency with engaged leadership team Recovery Friendly Workplace Ability to work remotely for some roles Competitive pay based on licensure/education Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave) Medical, dental, vision, including company paid life and long term disability insurance. 401k Retirement Plan including company match (up to 6%) Tuition Reimbursement and Department of Education's Loan Forgiveness Program. Employee Assistance Program Engaging Wellness Program Referral Bonus Program Licensure renewal reimbursement; paid training and professional development opportunities. Ability to obtain internal supervision towards increased licensure. Paid assistance with obtaining Trauma-Informed Care certification. Casual dress Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at lys.org/careers.
    $16.9 hourly 60d+ ago
  • Specialized Shelter Monitor (44427)

    Tcn Behavioral Health Services 4.4company rating

    Bellefontaine, OH jobs

    Ensure proper compliance with all the operational standards of the house for the shift the staff is on duty. This position provides supportive interaction with the people served, completes work duties in an effective and quality service manner. Attend required meetings and staff training. Primary Responsibilities: Promotes Transparency, Team-Work, and Trauma-Informed Care as the guiding principles of professional conduct. Respond to emergency calls from victims, law enforcement, hospital ER and provide mobile advocacy based on needs of each emergency. May assist lead advocate to provide support services. Crosstrain in legal advocate services so can assist with on-going situations for victims seeking protection orders or other court concerns. Plan quarterly activities for victims based on providing support, education, training, resources, or trauma-informed care for victim/survivors who have experienced teen dating violence, sexual assault, domestic violence, human trafficking and stalking Overseas and monitor activities at the Soteria House during the shift assigned. Monitors and maintain shelter and ground security. Activities include but are not limited to checking security cameras, physically examining windows and doors, and walking through the entire house especially to conduct security checks and ensure that the security system is in working order. Maintain a working knowledge of fire, safety, and health standards to assure a safe shelter environment for person's served, staff, and visitors. Monitors compliance with shelter curfew hours or arrivals and departures pertaining to the shift. Educates the residents regarding benefits of partaking in evening activities; family dinners, homework for children, baths, calming activities, storybook time, and preparation for bedtime conducted mostly during 1st and 2nd shift operation. Organizes group activities for residents, both children and adults, to provide pleasant activities such as arts and crafts, games, baking mostly during 2nd shift and weekends. Organizes and shares educational self-help materials such as money management/financial planning, self-care, parenting, anger management, nutritional information or ideas, meditation, exercise, self-esteem building activities when working the 1st or 2nd shifts. The 1st, 2nd or weekend staff may work with residents to prepare a grocery list with a nutritional and healthy family meal menu. Assists victims with Safety Planning using “Futures Without Violence” and document and discuss follow-up instructions for further safety action. Checks for any needed assistance and advocacy (e.g. legal advocacy; consultation regarding rights; and assistance to remedy basic needs or certain issues, etc.) Benefits: Licensure reimbursement Clinical supervision hours towards independent licensure Career advancement opportunities Professional development and paid CEUs Additional compensation for advanced licensure Health, dental, and vision insurance 401k retirement options with company match as of day one Generous paid leave options 11 paid holidays Flexible or work-from-home options Casual Friday-Sunday dress code Quarterly Bonus Work Location and Standard Work Hours: Logan and Champaign County Full-time or Part-time Some evenings and weekends may be required Shifts may vary Supervisory Responsibilities: None. Work Environment: This job operates in a domestic violence and sexual assault survivor residential setting. You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services. Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities. Qualifications Education: High School Diploma or preferred Associates Degree in a related field Experience: Preferred 2 years of related field experience working with victims or interest in social related work or volunteerism Certification: Valid Ohio Driver's License, reliable transportation, and appropriate automobile liability insurance. Other: Cell phone required.
    $22k-28k yearly est. 21d ago
  • Intensive Home-Based Treatment (IHBT) Intern (Fall 2026)

    Bellefaire JCB 3.2company rating

    Akron, OH jobs

    Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of behavioral health, substance abuse, education and prevention services. Through more than 25 programs, we help more than 30,000 youth and their families each year achieve resiliency, dignity and self-sufficiency. Check out “Bellefaire JCB: Join Our Team” on Vimeo! POSITION SUMMARY: The Intensive Home-Based Therapy (IHBT) Intern position is a paid, hourly role at Bellefaire JCB. The role is reserved for graduate students who have reached the internship portion of their Master's programs and have secured a formal trainee license, allowing them to perform clinical duties under the supervision of an authorized, licensed field supervisor. The IHBT Intern provides intensive therapeutic services to families who are experiencing difficulties in response to any number of internal and external stressors. The (IHBT) Intern works a member of a treatment team directed by an IHBT Program Supervisor/ Field Instructor. Services take place in the home and community. Work hours are flexible and must be kept below 20 per week. Some evenings apply. This position will be based out of our Summit County regional office and will support Summit County specifically. ESSENTIAL DUTIES: Assist in the assignment of cases to provide assessments, counseling/psychotherapy, and community support program services for clients, their families, and with significant others as needed, including: community organizations, schools, other health and social service professionals, the justice system, and other agencies involved with the client. Provide the following services, including, but not limited to: Family and individual counseling Substance abuse counseling Family education Family and individual skill trainings Advocacy Information and referral Transportation Alcohol and drug education Group work Crisis intervention Other services necessary to the enrichment of the intern environment Formulate goal-oriented treatment plans in accordance with the IHBT model, inclusive of step-oriented processes for preventing crises and the stabilizing the family unit. Submit and utilize a goal attainment scale or other approved system to allow for supervision and evaluation of the success of the treatment plan. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Responsible for timely termination/evaluation letters. Provide advocacy and liaison work with schools, the justice system, social services, health services, and like agencies as needed. Provide culturally competent clinical services, including but not necessarily limited to: biopsychosocial assessments, treatment plans and reviews, individual counseling, group counseling, family therapy, aftercare planning, and termination reports. Adhere to Agency/ACS/ NASW codes of conduct and ethics. Adhere to Learning Contract as designed by Student and Field Instructor. Attend all scheduled staff meetings, supervision, and on-going training. All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Respect the privacy of clients and hold in confidence all information obtained during the client's treatment. All client-related documents should be handled in accordance with Agency guidelines on confidential material. Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures. Other duties as assigned by management. QUALIFICATIONS: Education: Minimum current Master's student in Social Work, Counseling, or Marriage and Family Therapy required. Licensure: Valid Ohio Trainee license (Social Work Trainee, Counselor Trainee, Marriage and Family Therapy Trainee), or higher, required. Experience: At least one semester of clinical fieldwork and/ or substantive professional clinical experience required. Other: Must have and maintain a valid drivers license and driving record that meets the underwriting criteria of the Agency's insurance company. Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law. Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
    $28k-36k yearly est. Auto-Apply 60d+ ago
  • District Manager

    Biote Corp 4.4company rating

    Dayton, OH jobs

    Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. This position will help support our Dayton, OH territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team. You must be located in the Dayton area to be considered. Position and Scope: We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position. As a District Manager, your daily responsibilities will include: * Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Ability to read and understand medical and scientific studies. * Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability. * Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff. * Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills. * Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better. * Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time. * Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes. * Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis. * Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards. * Prospecting for new leads and identifying quality sales prospects from active leads. * Attending marketing and sales events for prospects and current customers. * Working with customers for sales referrals with new prospects. * Updating all relevant sales activities in the Company's CRM system. * Closing sales accurately and effectively each month to meet or exceed targets. * Responding to all emails received from the customer and Biote employees and related vendors in a timely manner. * Performing other related duties as required or requested. As a District Manager, your background should include: * Bachelor's degree * Strong teamwork, communication (written and oral), client management, and interpersonal skills. * Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech. * Strong work ethic and time management skills * Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills. * Proficient in Microsoft Office suite and customer relationship management software. * Ability to travel in order to do business, approximately 20% of the month. * Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned. * Valid driver's license issued by the state/province in which the individual resides and a good driving record is required. * Home office capability is required with reliable high-speed internet access Company Perks: * Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine * Company Paid Life and AD&D Insurance * 15 days of Paid Time Off and Company Holidays * 401k with a 3% employer contribution * Motus mileage program * Other excellent health and wellness benefits in line with our business If you're interested in this awesome opportunity, please apply today!
    $86k-156k yearly est. Auto-Apply 13d ago
  • Pediatric Emergency Radiologist - 100% Remote - Overnight

    Cleveland Clinic 4.7company rating

    Cleveland, OH jobs

    The Cleveland Clinic invites Board Certified Pediatric Radiologists to join our overnight pediatric teleradiology team. This position requires fellowship training and CAQ in Pediatric Radiology. We currently have a team of 6 overnight and 4 evening pediatric teleradiologists. There are 2 pediatric radiologists on each night with overlapping shifts with the evening radiologists. The work schedule is 7 days on followed by 14 days off. Overnight coverage is from 9:00 PM to 6:00 AM or 10 PM to 7:00 AM EST. Our team provides pediatric radiology coverage to all Cleveland Clinic facilities in Ohio and Florida and evening and overnight pediatric teleradiology coverage for hospitals outside of our system as part of our professional teleradiology service contracts. All Cleveland Clinic departments and facilities are networked with PACS (Agfa EI), Voice Recognition (Powerscribe 360), and EMR (EPIC). Our staff is collegial, and our mission is excellent patient care. POSITION HIGHLIGHTS Schedule: 7 days on, 14 days off. Overnight shifts run from 9:00 p.m. to 6:00 a.m. and 10:00 p.m. to 7:00 a.m. EST (staggered). No additional shift requirements beyond the core schedule. Optional in-house moonlighting is available. Team Structure: Work alongside a collaborative team of overnight, subspecialized radiologists. Teamwork is emphasized with shared case review and reliable schedule trading. Coverage: 100% pediatric radiology including X-ray, CT, US, and MRI. Provide STAT and emergency radiology services for Cleveland Clinic sites in Ohio and Florida and additional contract sites. Supportive Culture: The overnight section is collegial, with low turnover and strong leadership support. 24/7 IT support and dedicated navigators for provider/site communications. Quality Focus: Reasonable volume expectations, prioritizing team turnaround time over RVU metrics. BENEFITS THAT GO BEYOND + Competitive salary among academic institutions + Comprehensive health plan + Competitive retirement tax-advantage options + Professional reimbursements + Professional liability insurance + Parental leave equal to 100% pay + Life insurance + Disability coverage + Home workstation _Note: Some home state restrictions apply (California, Colorado, New Jersey, Oklahoma)_ **Learn more about Cleveland Clinic** About Cleveland ClinicLiving in ClevelandTake a Tour (******************************************** **About Us** Cleveland Clinic's vision is to become the best place for care and the best place to work in healthcare. We are committed to providing a safe, stable, and financially fulfilling work environment. Cleveland Clinic is ambitiously investing in growth. Being a physician-led organization means doing what is best for the patients, every day. Cleveland Clinic is one of the world's largest and busiest health centers. Patients come to Cleveland Clinic from all over the world. We offer advanced treatment for all illnesses and disorders of the body. Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Cleveland Clinic integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual America's Best Hospitals survey. Among Cleveland Clinic's 80,642 employees worldwide are more than 5,743 salaried physicians and researchers, and 20,166 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,690-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, more than 270 outpatient facilities, including locations in northeast Ohio; southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2024, there were 14.1million total outpatient visits, 333,000 hospital admissions and observations, and 320,000 surgical cases throughout Cleveland Clinic's health system. Patients came for treatment from every state and 185 countries. **Information for Candidates** Candidates will only be asked to provide personal documents once an offer of employment has been made and accepted. Recruitment scams are becoming increasingly common online, with false advertisements and requests for payment or personal details claiming to come from reputable organizations. Please be assured that our physician recruiters will never ask for payment from candidates at any stage of the recruitment or offer process. _The salary range displayed in this job posting reflects the anticipated salary range for new physicians hired into full-time (100% FTE) positions. This range is generally aligned with or below the 50th percentile of nationally recognized compensation benchmarks by specialty. A successful candidate's actual compensation will be determined in accordance with fair market value, considering factors such as professional experience, clinical expertise, board certification, work history, and FTE. This stated range excludes the value of Cleveland Clinic's comprehensive benefits package, which includes healthcare, dental, vision, retirement, and other offerings_ . **Our Culture** _Cleveland Clinic is pleased to be an equal employment opportunity employer. Smoke/drug free environment._ **Disclaimer** _Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with the program, which will include obtaining an influenza vaccination or an exemption._ **Pay Range** Minimum salary: $450,000 Maximum salary: $540,000 Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
    $450k-540k yearly 11d ago
  • Social Work Intern

    Greater Cincinnati Behavioral Health Services 3.6company rating

    Cincinnati, OH jobs

    Job Description Are you a social work student ready to take action and make a difference in people's lives? GCBHS is the perfect place for you to gain hands-on experience while helping individuals with mental illness, addiction, and other challenges lead healthy and fulfilling lives. Greater Cincinnati Behavioral Health Services (GCBHS) has openings for Social Work internships. We are seeking open-minded individuals who are in a Social Work program and are ready to learn by doing. This is an unpaid internship. When you apply for this internship, enter $1 in the desired salary field. Why GCBHS? Greater Cincinnati Behavioral Health Services is an eligible site for the Great Minds Fellowship! As the region's most comprehensive community behavioral health organization, GCB seeks to make life better and brighter for those challenged with severe mental illness and addiction. Specifically, GCB is a non-profit behavioral health agency with over 650 staff serving more than 30,000 individuals annually. Our offices are located in Hamilton and Clermont County Ohio and Northern Kentucky We offer opportunities for employment during and after your internship We offer hybrid office/work-from-home options We've been voted a Top Workplace since 2010 We provide supportive and flexible supervision We offer training opportunities and flexible scheduling Internship Requirements Must be a current student in an accredited social work program Candidate must be local - This is an in-person internship What You'll Learn: You'll learn a variety of therapy skills and interventions including diagnostic and assessment skills, individual, group, and family interventions, crisis management, and trauma-informed care. You'll also learn essential skills to prepare you for your career such as using electronic health records, managing a caseload, working on a team, and exposure to evidence-based interventions. We specialize in treating adults and youth with Substance Use Disorder and/or Mental Health disorders. What We're Looking For: Someone who is tech-savvy has strong communication skills and has an open mind to try new things and think outside the box. Additionally, the ability to ask for help when needed. We have been named a Top Workplace in Greater Cincinnati and Northern Kentucky every year since 2010! Please visit our website ************* to learn more about GCBHS. #LifeChanging
    $23k-31k yearly est. 6d ago
  • Executive, Client Delivery

    Ensemble Health Partners 4.0company rating

    Toledo, OH jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $94k-126k yearly est. Auto-Apply 60d+ ago
  • Senior Counsel - Healthcare IT and AI Technology Contracts

    Akron Children's Hospital 4.8company rating

    Ravenna, OH jobs

    Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite
    $97k-148k yearly est. 23d ago
  • Educator, Clinical Documentation Improvement

    Ensemble Health Partners 4.0company rating

    Ohio jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: AREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position starts at: $69,400. Final compensation will be determined based on experience. By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Clinical Documentation Integrity (CDI) Educator acts as a subject matter expert to educate, train, and develop/revise processes in coordination with leadership to assist in achieving CDI's goal of facilitating accurate and complete documentation for coding and the capture of severity, acuity, and risk of mortality and most accurate Diagnosis Related Group (DRG) assignments. Essential Job Functions: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Implements and continuously develops onboarding for all new Clinical Documentation Specialists (CDSs) for mentoring and education needs. Leads and coordinates training of new CDI staff. Collaborate with CDI leadership and other clinicians to facilitate the ongoing relevance of department specific orientation content, educational materials, and training programs/resources. Formulates customized education to other healthcare professionals based on audience and areas of opportunity. Audiences include, but are not limited to CDS/Coders, providers, mid-levels, nursing, dietary, Quality, etc. Education provided includes 1:1 education and/or group education. Interacts with medical staff members, directors, and senior hospital leadership staff as needed. Makes recommendations for documentation improvement and queries to capture care and intensity of services as supported within the medical record documentation. Demonstrates understanding of complications, co-morbidities, severity of illness, risk of mortality, case mix index, secondary diagnoses, and the impact of procedures on the final Diagnosis Related Group (DRG). Educate members of the CDI team on the review functions within the CDI program to meet and maintain enterprise goals and objectives, regulatory compliance, policies and procedures and standard operating procedures. Assist with the development and maintenance of system CDI policies and procedures. Remain current on CDI guidelines and practices. Ensures program compliance by following coding guidelines and coding clinics. Remains current with coding information to ensure accuracy of codes assigned based on documentation. Serve as a key resource for accurate and ethical documentation standards and regulatory requirements. Demonstrates the ability to draft compliant queries as endorsed by AHIMA and ACDIS. Performs medical record reviews for completeness and accuracy in capturing severity of illness, risk of mortality and clinical validation. Determines if professionally recognized standards of quality care are met. Audits CDSs as needed to ensure that system objectives are met. Develops educational plan for individual CDS based on Quality Audit (QA) outcomes. Provides 1:1 mentoring as needed. Oversees and coordinates SMART related education, meetings, and requirements for the department and as instructed by the SMART department. May require periodic onsite coverage. Preferred Knowledge, Skills and Abilities: 3 + years of experience in CDI Detail oriented and self-motivated Strong organizational skills Excellent speaking and presentation skills Working knowledge of Microsoft applications, including creation of Power Point presentations Required License: Registered Nurse, current Required Certifications: Certified Clinical Documentation Specialist (CCDS) and/or Certified Documentation Improvement Practitioner (CDIP) and/or Certified Revenue Cycle Representative (CRCR) and/or Any coding related certifications or Other approved job relevant certification #LI-LL1 #LI-Remote Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $69.4k yearly Auto-Apply 51d ago
  • Director, Government Reimbursement

    Ensemble Health Partners 4.0company rating

    Ohio jobs

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. This role will serve in a consultancy capacity, advising our clients-large health systems-in managing and optimizing healthcare reimbursement processes, focusing on Medicare, Medicaid, Disproportionate Share Hospital (DSH) programs, Medicaid Directed Payment programs, and 340B drug pricing and reimbursement. Additionally, this position provides key support in the preparation and analysis of Medicare cost reports, ensuring compliance with federal regulations and maximizing financial performance for healthcare providers. Essential Job Functions Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Assist in gathering and analyzing data for the preparation of Medicare cost reports, ensuring accurate reflection of hospital costs for reimbursement optimization. Provide expert advice on reimbursement strategies for governmental lines of business, including Medicaid and Tricare Support 340B program compliance, eligibility, and ensure correct billing processes. Analyze hospital eligibility for DSH payments, assess financial impact, and ensure complete and accurate capture of Medicaid days and other considerations. Monitor Medicaid Directed Payment programs, optimizing revenue opportunities for participating providers. Serve as a trusted advisor to clients, offering strategic insights and recommendations on reimbursement-related matters. Maintain expert-level knowledge of state and federal healthcare reimbursement policies, ensuring strict compliance with CMS guidelines, Medicaid Managed Care rules, and HRSA 340B program regulations.. Assist healthcare providers in navigating reimbursement complexities, including audits, appeals, and compliance inquiries. Analyze financial data to identify trends and areas for improvement in the reimbursement process. Build and maintain strong relationships with payers, government agencies, and other stakeholders. Provide guidance and training to client staff on reimbursement regulations and best practices. Job Competencies Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers. Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others' attention (appropriate, impactful, and clear). Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. Other Preferred Knowledge, Skills and Abilities Strong analytical, communication, and negotiation skills. Ability to work effectively in a fast-paced and ever-changing environment. CPA Licensed This position pays between $134,000- $200,000 based on relevant years of experience. Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
    $134k-200k yearly Auto-Apply 60d+ ago
  • Care Coordinator - Youth

    Unison Health 4.3company rating

    Celina, OH jobs

    Why Join Unison Health? Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better. Compensation & Benefits: Salary: Starting at $55,000 Bonus Program: Earn up to $7,000 annually Paid Time Off (PTO) Starting at 16 Days/Year Medical with federal minimum deductibles Dental and vision coverage Retirement planning and employer contribution Apply to Hear More! Position Summary: Want to help kids? Come work your passion with Unison Health! We are hiring full-time Care Coordinators to work with children and youth with behavioral or developmental health challenges and their families. In this role, you will collaborate closely with children, their families, and community partners to connect youth to the care and services they need to enhance their lives. Our service area includes Lucas, Fulton, Henry, Williams, Putnam, Defiance, Paulding, Van Wert, and Mercer counties. Key Responsibilities & Role Highlights Work directly with children/youth and their families in community-based settings Hybrid work model - combine remote work with in-community visits Extensive training and professional development opportunities Collaborative team environment focused on supporting families and staff growth Opportunity to make a meaningful impact on children, youth, and their families Education & Experience Requirements: High School Diploma with 3 years' experience, OR Associate or Bachelor's degree with 2 years' experience, OR Master's degree with 1 year experience Experience in children's behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field providing community-based services to children and youth, their family, or caregivers Expertise in one or more of the following areas: family systems, community systems/resources, case management, child and family counseling or therapy, child protection, or child development Proficient in computer systems and software Must possess a valid driver's license, reliable transportation, and be insurable under the agency's commercial policy; must carry personal auto insurance LSW/LPC licensure preferred Unison Health is an Equal Opportunity Employer (EOE).
    $55k yearly 24d ago
  • Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)

    Maximus 4.3company rating

    Cleveland, OH jobs

    Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00
    $57k-67k yearly est. Easy Apply 6d ago
  • System Director, Privacy

    Bon Secours Mercy Health 4.8company rating

    Cincinnati, OH jobs

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **SYSTEM DIRECTOR, PRIVACY** **| Work From Home/Remote** **WFH/Remote anywhere in the US (Eastern/Central Time Zone Preferred)** ***We operate in the Eastern Time Zone*** **Reports to: Vice President of Privacy and Compliance** **\# of Direct Reports: 3** **Primary Function/General Purpose of Position** Under the strategic direction of compliance leadership this position contributes to the Bon Secours Mercy Health mission and vision by assisting in the development and implementation of the Ministry-wide compliance program. This position provides support and guidance for compliance related activities to Bon Secours Mercy Health operational and clinical leaders. **Essential Job Functions** + Implements the BSMH Compliance program within their assigned functional areas, including application of innovative, leading practice approaches to support the Compliance team in identification, assessment, and mitigation of risks, auditing and monitoring, education of leaders on compliance regulations, establishing functional compliance committees, and implementing compliance policies. + Implements system wide compliance strategy and deployment of functional area compliance priorities and initiatives. + Provides advice/consultation to BSMH Leadership regarding compliance and regulatory initiatives impacting the organization and assists in mitigating system-wide risks to the organization. This will include presentations and education sessions on emerging risk areas. Meet monthly with system and market leadership on compliance concerns and initiatives. + Assists in the development and evaluation of system-wide operational policies and procedures. + Leads advanced investigations across the ministry relative to their functional area. Works collaboratively with Advice and Counsel, Medical Group, Patient Experience, Legal, and other BSMH Partners to conduct interviews, document investigatory steps, and make recommendations for corrective actions. + Serves as compliance leader with responsibility for communication to system and market leadership. Coordinates functional issues that arise with the appropriate functional Director, Compliance. + Leads and develops functional compliance directors, conduct system training, ensure consistent application of investigative protocols, compliance tracking system integrity, awareness of BSMH strategic initiatives, and standardization of established processes across the compliance program. + Develops and implements compliance monitoring and auditing protocols specific to compliance functional risk areas highlighted by the OIG, Medicare, State Medicaid, State Insurance Fraud; Managed Care or Governmental Value-Based payment programs and/or other enforcement agencies as part of the overarching BSMH compliance program. + Evaluates and utilizes data analytics techniques, statistical analysis and modeling, and databases developed internally, or in conjunction with other third-party vendors to detect and trend potential compliance issues, makes recommendations for compliance program changes and develops education in response to identified trends. + Supports and coordinates data for the internal compliance leadership meetings, system and market leaders, and the BSMH Executive Compliance Committee. + Identifies the need and develops education content and trending of non-compliant activities to enhance proficiency and competency, understanding of standards and the consequences of non-compliance. Prepares multi-faceted oral, written and electronic communications and presentations to facilitate discussion, networking, decision-making and proactive responses to meet current and emerging challenges among affected parties and entities. **Licensing/Certification** Certified in Healthcare Compliance (CHC) - Health Care Compliance Association (required) **Education** + Masters - Healthcare, Business Administration or related field. (required) + Bachelors - Healthcare, Business Administration or related field. (required) **Work Experience** + Eight to ten years of in-depth experience within healthcare operations or compliance-related activities. + Demonstrated working knowledge of the Department of Health and Human Services **Skills:** **Hard Skills** + Translates enterprise compliance strategy into coordinated programs and workflows across multiple functional areas. + Interprets complex regulations and operationalizes compliant practices across diverse service lines. + Utilizes compliance data, dashboards, and AI-enabled insights to identify emerging risk patterns and inform mitigation. + Oversees system-level auditing and monitoring processes, ensuring alignment with risk assessment priorities. + Leads consistent execution of enterprise compliance policies and ensures harmonization across markets and departments. + Manages complex compliance investigations with consistency, through documentation and cross-functional collaborations. + Oversee the designs and delivery of targeted compliance education and training aligned with system priorities and risk trends. + Measures effectiveness of compliance initiatives using qualitative and quantitative metrics, recommending improvements based on results. + Works closely with Legal, Audit, I&T, HR and Operations to embed compliance within business processes. + Ensures appropriate use of compliance systems, tools, and vendor solutions supporting program management and monitoring. **Soft Skills** + Translates high-level compliance strategy into actionable, measurable results across teams and regions. + Build strong partnerships with operational leaders, physicians, and functional stakeholders to align compliance outcomes with organizational goals. + Approaches compliance challenges with balanced analytical rigor and pragmatic problem-solving. + Drives adoption of new compliance processes and behaviors through communication, coaching, and relationship-building. + Serves as a visible role model for ethical conduct and accountability consistent with the system's mission and values. + Tailor communication to executive, operational, and frontline audiences with clarity and diplomacy. + Mentors Compliance Directors and emerging leaders to build depth and consistency within the compliance function. + Adjust priorities quickly in response to evolving regulatory demands and emerging risk areas. + Navigates sensitive investigations and organizational challenges with composure, empathy, and fairness. + Thinks system-first, balancing local needs with ministry-wide objectives and ensuring alignment with enterprise values and mission. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
    $70k-109k yearly est. 51d ago

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