Holiday Inn Express jobs in Charlotte, NC

Job title: Restaurant Server Reports to: Food and Beverage Manager Job purpose Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards. Responsibilities • Politely greet guests as they enter the restaurant. • In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table. • Maintain a up-to-date knowledge of the menu items and daily specials. • Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation. • Be aware of allergy information on menu items. • Answer inquiries about food and beverage items. • Be able to effectively upsell food items, especially beverages with dinner. • Inform guests of special items not listed on the menu. • Be able to take food and beverage orders with complete accuracy including any special requests. • When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements. • Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction. • Monitor guests needs and promptly handle requests. • Handle all guest complaints in a timely and professional manner. • All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion. • Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc. • Prepare and provide guests with accurate guest check at the end of the meal. • Process all payment methods in a timely and professional manner. • Re-set table for new guests. • Maintain and clean and organized service area. • Preform all side work checklists as directed by Management. • Comply with safety, health and hygiene policies and procedures. • Comply with all brand standard procedures. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. • Is visible in the restaurant area at all times during business hours. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Is professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members. Qualifications • High School diploma or equivalent. • Must have at least 1 year prior food and beverage service experience. • Must meet state age requirements to serve alcohol. • Knowledge of food health codes. • Knowledge of beer, wine, liquor and common beverages. • Basic knowledge of food preparation. • Ability to lift up to 30 pounds. • Ability to stand for long periods of time. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing “excellent” customer service experience. *And any other job function deemed appropriate by management* Supplemental pay Tips Benefits Health insurance Dental insurance Vision insurance Employee discount