Holiday Inn Express jobs in Charlotte, NC - 32 jobs

Job Description Create a Lasting Impression. Join the McKibbon Team! As a Laundry Attendant, you'll play a key role in helping us deliver a clean, comfortable, and welcoming stay for every guest. You'll ensure linens and towels are fresh and spotless, keep laundry areas organized, and support the housekeeping team with stocking and supplies - all while living the McKibbon Guiding Principles. A Day in the Life: Shake, sort out, and inspect all linen. Operate all washers, referring to operating manual and supervisor for specific information. Laundry Attendant will report any malfunctioning of equipment to supervisor. Analyze all discards of stained and torn linens. Keep track of linen wash daily. Assist with the assembly and delivery of prepared linens. Report any discrepancies to your supervisor. Complete production reports as required. Wash empty drums and prepare them to be picked up for recycle. Wipe down equipment at the end of the day and assist in cleanup of the area. Additional reasonable tasks requests by management. Support housekeeping team as needed. Requirements Ability to read and interpret documents such as safety rules (i.e. Lockout Tag Out, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Adequate vision capabilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Past experience working near moving mechanical parts. The ability to work when exposed to vibration. Ability to work in high places. The ability to work in a loud environment. The ability to lift and/or move from 10-50 lbs. Fast-paced position with guest interaction. Maintain a kind, courteous and professional demeanor to guests, clients and associates. Must be 18+ and available weekends/holidays Dependable, organized, and team-oriented Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Why McKibbon? We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you'll join a supportive team that values your work and helps you grow. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description General Manager Staybridge Suites Charlotte Airport We are seeking an experienced, dynamic, and results-driven General Manager to lead our hotel team. The ideal candidate will demonstrate strong leadership and interpersonal skills, with a proven track record in hospitality management. Key responsibilities include overseeing daily hotel operations, ensuring exceptional guest experiences, maintaining high standards of cleanliness and safety, and optimizing financial performance through effective budget management and cost controls. The General Manager will collaborate closely with all departments to drive service excellence, foster a positive and productive work environment, and develop staff potential through coaching and training. Additional duties include managing guest relations, resolving issues promptly and professionally, and cultivating strong relationships within the local community. Candidates should possess: Excellent organizational and time management abilities Strong analytical and problem-solving skills Outstanding communication, both written and verbal A commitment to upholding brand standards and company policies If you are passionate about hospitality, dedicated to operational excellence, and eager to make an impact, we invite you to apply and become a vital part of our team. BENEFITS: Competitive Salary! Benefits - Health, Dental, Vision. Paid PTO! Team Member Hotel Discount Program! QUALIFICATION STANDARDS: 2-4 years' prior experience as a branded hotel manager, IHG experience preferred. Understanding of all hotel management best practices and relevant laws and guidelines Demonstrable aptitude in decision-making and problem-solving Reliable with an ability to multi-task and work well under pressure Outstanding leadership skills and a great attention to detail #hc193267

Job Description The Director of Guest Services is responsible for overseeing all aspects of guest services to ensure exceptional guest satisfaction. This position combines hands-on guest interaction with team management and administrative responsibilities, requiring a proactive, outgoing leader adept at problem-solving and maintaining brand standards. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should demonstrate a passion for the hospitality industry that will attract and inspire our team members to create an exceptional guest experience. If you are seeking an exciting career with unlimited growth and opportunities Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed Special team member hotel rates for travel enthusiasts. Responsibilities: Manage and lead the guest services team Implement and maintain high service standards Resolve guest complaints and issues promptly Ensure smooth check-in and check-out processes Train and develop staff in customer service skills Collaborate with other departments to enhance the overall guest experience Requirements: 2+ years hotel front office experience Proficient in PMS/Quore,MS Office, and reservation systems Strong leadership and communication skills Ability to handle difficult situations with professionalism Knowledge of hospitality industry standards Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks and drug screening. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Breakfast Attendant The Comfort Inn at the Amusement Park-Fort Mill has an immediate opening for an AM Breakfast Attendant. Ideal candidate must be mature hospitality professional who has ability to work AM hours to service our breakfast needs as early as 5:00am. Position requires full mobility and continuous movement. Responsibilities: Perform breakfast set-up and take down Cooking, cleaning and restocking food during breakfast and meeting room times Ensure meeting room is set-up, clean and ready for guest usage Weekly food inventory and ordering Qualifications Excellent verbal skills Guest relation skills What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Vacation Time Work Life balance. Rewarding Hard Work: Incentive based bonus program Employee discounts within your hotel brand Discounts for friends and family within your hotel brand You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer

Urgent Hiring: Highly Skilled Onsite Maintenance Technician Are you looking for a dynamic work environment where you can thrive and make a real impact? Do you want to be part of a loving community that values your skills and dedication? If so, we have the perfect opportunity for you! Join our team as an Onsite Maintenance Technician, where you will play a crucial role in ensuring our property remains in excellent condition. With competitive pay and onsite housing, this is a fantastic chance to grow your skills while enjoying a supportive and fun workplace. Don't miss out on the opportunity to make a difference! Key Responsibilities Perform general maintenance tasks, including carpentry, painting, drywall repair, and plumbing. Maintain interior areas such as guest rooms, hallways, and lobbies. Conduct repairs and preventative maintenance on HVAC, electrical systems, and plumbing. Respond courteously to guest maintenance requests and address after-hours emergencies. Adhere to all health, safety, and fire regulations. Qualifications High school diploma or equivalent; vocational training in building-related trades is a plus. 1-2 years of experience in hotel, motel, or apartment maintenance preferred. Proficiency with basic hand and power tools. Strong problem-solving and troubleshooting abilities. Excellent communication and customer service skills. Physical Demands Ability to lift objects weighing up to 75 pounds and work in varying temperatures. Comfortable climbing ladders and working in tight spaces. Ability to stand, walk, bend, and kneel for extended periods. Benefits Onsite accommodation provided. Competitive pay. Flexible schedule and referral program. Employee discounts and other perks. Location: Rock Hill If you are a motivated individual ready to take on this exciting opportunity, apply now to become our next Onsite Maintenance Technician! Work schedule 8 hour shift Weekend availability Supplemental pay Other Benefits Flexible schedule Referral program Employee discount Other

As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you! THIS IS A COMBINATION OF OF DAYTIME FRONT DESK AND NIGHT AUDIT SHIFTS, PRIOR FOSSE/MARRIOTT BRAND EXPERIENCE WITH OPEN AVAILABILITY REQUIRED! RESPONSIBILITIES Ensure every guest is greeted and welcomed in a unique and personable way upon arrival. Book guest hotel reservations. Register guests to the hotel, verifying reservation, personal information and securing payment information. Answer and route calls as appropriate; take guest messages with accuracy. Promote the brand loyalty program and provide recognition and benefits to all present members. Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner. Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level. Responsible for cash drawer contents and transactions during shift. Maintain accurate records including cash flows, registration cards, reservation cards, and property walks. Process all market and retail transactions for the guests. Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions. Maintain appropriate market inventory levels, restocking when necessary. Handle confidential information, including guest records, with a high degree of integrity. QUALIFICATIONS High School Graduate or GED required. Knowledge of front desk operations and procedures, guest services and hotel services. Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests. Able to work independently and desire to participate as part of a team. Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Demonstrate genuine care for customers and employees. Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Able to work in a fast-paced environment. Marriott/FOSSE experience required. BENEFITS PTO with immediate accrual Access 50% of your wages prior to payday Discount program for car rentals, travel, entertainment, etc. Hotel Discounts Worldwide Health Insurance Dental Insurance Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal Employer Sponsored Long-Term Disability Coverage 401(k) with immediate match Double Time for Holidays Worked Health Savings Account Employee Assistance Program (EAP) Dependent Care FSA

Job Description The Executive Housekeeper works under the direction of the Assistant General Manager and/or General manager. His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness. Primary Responsibilities Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning Verify washer and dryer equipment functioning properly Checks VR rooms to make sure they are vacant, clean and ready Checks storage area to see if there are enough housekeeping supplies Get updated list of the checkouts from front office; marks each housekeeper's sheet with the new checkouts & turns off all utilities in those rooms Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed Makes sure that all storage areas all locked & that all housekeepers' sheets & executive housekeeper sheet are turned in to the front desk before leaving Assigns work to maintenance employees Inspection of the hotel grounds Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor Completes performance reviews with Assistant General Manager or General Manager when time is due Train new housekeepers Other duties as assigned Education/Experience High school diploma or GED preferred Minimum of 4 years' hotel experience in all aspects of Housekeeping or in a large, multi-use facility required Minimum of 2 years supervisory experience Excellent written and verbal communication skills Must be flexible with working weekdays, weekends, and holidays Physical Requirements Standing for long periods of time to inspect guest rooms and public areas Sitting, walking, and standing during shift Light lifting possible for stocking supplies and materials Ability to perform duties for supervised employees #hc193685

Job Description Hotel Maintenance, under limited supervision, performs work of routine maintenance of all company equipment, building and property as well as laundry and housekeeping while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Performs routine maintenance on building interior and exterior May contact and schedule vendors for necessary building repairs and emergencies that are outside the scope of routine maintenance Maintains schedule of when maintenance has been performed and when next service is due Works in a safe manner and recognizes unsafe situations. Takes appropriate action to ensure safety of themselves and others on property Performs preventive maintenance procedures on building mechanical equipment on a scheduled basis Moves furniture and equipment to clean areas May remove stains from rugs, drapes, walls and floors Maintains both the interior and exterior of the hotel, including painting, cleaning, repairs and additions Assists in maintaining entire pool and spa area including lifts, filters, filtering systems and all other machinery Follow pool and spa cleaning and maintenance schedules Schedules repairs and maintenance with the General Manager as to not interfere with hotel operations Maintains and updates SDS sheets Act upon guest requests Be fully compliant with housekeeping/maintenance brand and corporate procedures Follow Preventative Maintenance schedule for cleanliness, condition and safety of property Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure Prepare accurate and timely reports as required May perform similar duties as requested by supervisor Attend mandatory meetings Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to occasionally lift/carry up to 50 lbs. Ability to multi task Displays good initiative Ability to supervise and motivate employees Professional demeanor and appearance Minimum 2 years previous hotel or apartment experience #hc193689

Job Description Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193693

Job Description Housekeeper Do you get joy and satisfaction in cleaning a room? Do you get joy in giving the guest a great experience? Experience this on a daily basis; with a sense of pride. Our housekeepers meticulously clean rooms for our guests to enjoy a high level of comfort at our Hotel. Responsibilities: Changing Linens Vacuuming Cleaning and maintaining guest spaces Any additional task assigned by your supervisor. What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Vacation Time Work Life balance. Rewarding Hard Work: Incentive based bonus program Employee discounts within your hotel brand Discounts for friends and family within your hotel brand You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer

Job Description Front Office Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Responsibilities Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards. Oversee all front office operations in the absence of the General Manager. Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Respond to brand Guest Alerts for resolution as needed. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays. Assist in hotel food and beverage when needed, where applicable. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. Review correspondence from guests and incident logs; direct staff according to information obtained. Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff. Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Job Requirements Qualifications 1 to 3 years hospitality related experience, including front desk operations experience. Good problem-solving skills Strong verbal and written communication skills Significant attention to detail Flexible availability in schedule What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Vacation Time Work Life balance. Rewarding Hard Work: Incentive based bonus program Employee discounts within your hotel brand Discounts for friends and family within your hotel brand You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer

Job Description Laundry Attendants are responsible for the cleanliness of the laundry, ensuring that all laundry is handled, sorted, cleaned and maintained according to brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Operates washers and dryers in accordance with manufacturer's guidelines Wash, and fold clean linens, towels and sheets and stores in appropriate areas Inspect items for wear and tear Collect laundry from carts/chute, separating items for laundering Moves laundry to washing area, clean laundry to drying area, dry laundry to folding are and folded laundry to proper storage according to brand and corporate procedures Use and maintain proper laundry recovery program Maintains adequate inventory of supplies Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Use supplies efficiently Communicate with room attendants on room status Reports items needed for purchase to supervisor Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to occasionally lift/carry up to 50 lbs. Ability to multi task Displays good initiative #hc193692

Breakfast Attendant The Comfort Inn at the Amusement Park-Fort Mill has an immediate opening for an AM Breakfast Attendant. Ideal candidate must be mature hospitality professional who has ability to work AM hours to service our breakfast needs as early as 5:00am. Position requires full mobility and continuous movement. Responsibilities: Perform breakfast set-up and take down Cooking, cleaning and restocking food during breakfast and meeting room times Ensure meeting room is set-up, clean and ready for guest usage Weekly food inventory and ordering Qualifications Excellent verbal skills Guest relation skills What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Vacation Time Work Life balance. Rewarding Hard Work: Incentive based bonus program Employee discounts within your hotel brand Discounts for friends and family within your hotel brand You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer

Part-Time Hotel Maintenance Technician My Place Hotel - Huntersville, NC Who We Are My Place Hotels are built around everyday practicality-full-size fridges, two-burner cooktops, pillow-top beds, and the warm hospitality of a team that cares. To keep every stay "just like home," we rely on knowledgeable maintenance professionals who solve problems before guests ever notice them. If you enjoy variety, independence, and the satisfaction of putting things right, you may be the perfect fit for our Huntersville property. Key Responsibilities Execute Brand-Standard Preventive Maintenance Perform scheduled room "PM" checks (HVAC filters, PTAC coils, caulk joints, door hardware, GFCI resets, appliance testing). Inspect and service common areas: fitness room, guest laundry, lobby, "My Store," and pet-relief area. Guest-Focused Repairs Respond promptly to front-desk work orders (plumbing clogs, TV inputs, Wi-Fi access points, keycard locks, light fixtures). Communicate status updates with genuine courtesy, ensuring minimal disruption to the guest experience. Building & Life-Safety Systems Test and document emergency lighting, fire-panel indicators, smoke/CO detectors, exit doors, and sprinkler valves. Maintain chemical logs for water heaters and back-flow devices; coordinate vendors for elevator, alarm, and kitchen suppression inspections. Grounds & Curb Appeal Mow, edge, and police litter weekly; keep sidewalks ice-free and pet-friendly stations stocked. Repair fencing, signage, exterior lighting, and dumpster enclosure to brand appearance standards. Tool & Inventory Stewardship Keep maintenance shop organized, labeled, and OSHA compliant; submit purchase requests as needed. Track parts usage in the property-management system to support accurate budgeting. Cross-Department Support Assist Housekeeping with deep-clean projects (vent covers, baseboards, mattress flips). Lend a hand to Front Desk during high-volume periods-delivering cribs, moving luggage carts, or covering phone calls. What You Bring Working knowledge of basic carpentry, plumbing, electrical, and HVAC troubleshooting. Ability to lift 50 lbs, climb ladders, and remain on your feet for extended periods. Familiarity with hand/power tools; EPA Section 608 or CPO certification a plus. Strong time-management skills-able to juggle multiple tickets and still hit deadlines. Team player who welcomes feedback and follows safety, brand, and appearance standards (clean uniform, grooming per handbook). Valid driver's license and willingness to be on-call evenings, weekends, or holidays as business needs dictate. What We Offer Flexible Scheduling - ideal for retirees, students, or anyone seeking supplemental income (15-25 hrs/wk). Paid Training & Uniforms - brand courses plus mentorship with our Chief Engineer. Employee Hotel Discounts - stay at any My Place nationwide at friends-and-family rates. Performance-based wage reviews and the opportunity to grow into full-time or supervisory roles. Ready to Keep Our Place in Top Shape? Apply in person at the front desk (14725 Statesville Rd) or submit your résumé through this listing. We look forward to meeting you! My Place Hotel - Huntersville is an equal-opportunity employer committed to a safe, drug-free workplace. Background check required

General Manager Staybridge Suites Charlotte Airport We are seeking an experienced, dynamic, and results-driven General Manager to lead our hotel team. The ideal candidate will demonstrate strong leadership and interpersonal skills, with a proven track record in hospitality management. Key responsibilities include overseeing daily hotel operations, ensuring exceptional guest experiences, maintaining high standards of cleanliness and safety, and optimizing financial performance through effective budget management and cost controls. The General Manager will collaborate closely with all departments to drive service excellence, foster a positive and productive work environment, and develop staff potential through coaching and training. Additional duties include managing guest relations, resolving issues promptly and professionally, and cultivating strong relationships within the local community. Candidates should possess: Excellent organizational and time management abilities Strong analytical and problem-solving skills Outstanding communication, both written and verbal A commitment to upholding brand standards and company policies If you are passionate about hospitality, dedicated to operational excellence, and eager to make an impact, we invite you to apply and become a vital part of our team. BENEFITS: Competitive Salary! Benefits - Health, Dental, Vision. Paid PTO! Team Member Hotel Discount Program! QUALIFICATION STANDARDS: 2-4 years' prior experience as a branded hotel manager, IHG experience preferred. Understanding of all hotel management best practices and relevant laws and guidelines Demonstrable aptitude in decision-making and problem-solving Reliable with an ability to multi-task and work well under pressure Outstanding leadership skills and a great attention to detail

Job Description Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Also follows brand standards for checking in elite members Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes changes as necessary Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Maintains and takes responsibility for all cash and credit card transactions during working hours Completes any necessary accounts receivable and direct billing tasks Follows brand standards when processing guests' stays based on brand point system Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Uses suggested selling techniques to sell rooms and to promote other services of the hotel Coordinates room status updates with housekeeping department Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Communicates with the previous and following shifts Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings and meetings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Excellent customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to multi task Displays good initiative #hc193687

Job Description House / Utility persons are responsible to provide janitorial and maintenance support to ensure the cleanliness of the hotel including: guest rooms, hallways, and all public areas of the hotel in accordance with brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Provide a clean and safe environment for guests Proactively maintain assigned areas and equipment Clean and maintain common areas of the property Deep cleaning of assigned areas Setting up and maintaining complimentary hotel lobby functions Cleaning and setting up meeting room functions Delivering service items to guest rooms upon requests from front desk Assist with guest luggage when required Ensure efficient completion of daily assignments in a timely manner Use supplies efficiently Report all safety, maintenance and housekeeping concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Knowledge and completion of property cleaning procedures Maintain effective performance under pressure Follow proper procedures for lost and found items Follow guest safety procedures Follow guest requests, i.e. do not disturb signs, change of linen or terry Acknowledge and greet guests in public spaces Review daily inventory of supplies needed to complete assignments May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to frequently lift/carry up to 15 lbs. Ability to occasionally lift/carry up to 35 lbs. Ability to multi task Displays good initiative #hc193690

Job Description Breakfast Attendants are responsible attending to food and beverage area ensuring a high level of quality and consistency. Adhere to all health, sanitation and cleanliness standards that meet state and local Health Board inspections, brand standard and company requirements. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Prepare and/or transport all food and beverage items and supplies, equipment and materials to and from the buffet breakfast area Continuously monitor area to ensure adequate supplies of food, beverages, supplies, condiments, etc. to serve all guests Follow proper preparation methods, and quality standards Welcome guests, make conversation to find out about guest's stay and experience as well as gathering general information about guests and their trip Respond to requests in a prompt and professional manner Purchase and/or request for purchase inventory to ensure adequate stock of food, beverage, supplies and equipment Monitor food and beverage costs based on budget Maintains and follows breakfast food schedule Ensure procedures are followed for the security and proper storage of all products, inventory and equipment to minimize waste Maintain a clean, neat and well-organized work and breakfast area, including but not limited to hoods, filters, tables, carts, ovens and grills, sinks, refrigerators, floors and counters Empty trash and clear tables Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment May operate dishwashing machine in accordance with manufacturer specifications and instructions and store clean supplies in assigned storage location Inspect items for wear and tear Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments as well as duties in other departments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Excellent customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to occasionally lift/carry up to 35 lbs. Ability to multi task Displays good initiative Must hold or be capable of obtaining all mandatory certificates based upon brand and area requirements Must be able to work weekends and various schedules and shifts #hc193678

Front Office Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Responsibilities Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards. Oversee all front office operations in the absence of the General Manager. Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Respond to brand Guest Alerts for resolution as needed. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays. Assist in hotel food and beverage when needed, where applicable. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. Review correspondence from guests and incident logs; direct staff according to information obtained. Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff. Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Job Requirements Qualifications 1 to 3 years hospitality related experience, including front desk operations experience. Good problem-solving skills Strong verbal and written communication skills Significant attention to detail Flexible availability in schedule What we offer you in return for your dedication and hard work is a rewarding benefits package that includes: Wellness: Vacation Time Work Life balance. Rewarding Hard Work: Incentive based bonus program Employee discounts within your hotel brand Discounts for friends and family within your hotel brand You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations! Career Growth: Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself. Equal Opportunity Employer