Holiday Inn Express jobs in Houston, TX

Job Title: Maintenance Responsible primarily for general maintenance, preventative maintenance and repairs in hotel guest rooms, meeting space, restaurant and common areas. Perform some repairs on mechanical, electrical, plumbing, kitchen, and laundry areas and equipment. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds. Responds to engineering and maintenance concerns. Performs and/or monitors maintenance and preventative maintenance projects. Responds to all building related safety concerns. Maintains departmental compliance with hotel maintenance procedures. Supports hotel departmental maintenance programs and executes daily, weekly and monthly checklists. Assists in the supervision of temporary maintenance projects. Assist management in specifying proper supplies and equipment for operations. Responds to hotel guest related concerns with a positive guest centered and hospitable manner. Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel. Must possess knowledgeable of basic hand/power tool operation. Clean and maintain pool and spa area. Must be available to respond to emergencies when not physically at the job site. Perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Works well under pressure of maintenance issues at time of check-in/check-out of guests and handle multiple tasks at once. Education and/or Experience At least 6 months hotel maintenance department experience in a similar capacity. Should have basic understanding of HVAC, electrical, plumbing and carpentry concepts. Experience handling common housekeeping, maintenance and pool chemicals in a safe manner and encouraging the safe use of those chemicals by all appropriate employees. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. Employee will be occasionally exposed to housekeeping, maintenance and pool chemicals. The employee must occasionally lift push pull and/or move up to 75 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linen and replenishing guest room supplies while following company standards and safety/security procedures. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Thoroughly clean and restock the required number of guest rooms per shift. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Remove all trash and dirty linen from guest room. Keep all hallways, public areas and closets clean, neat and vacuumed. Clean room with the door always closed unless requested to do so otherwise. Report all missing items from room (i.e., iron/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Hand all “Lost and Found” according to the standards. Perform related duties as assigned by Supervisor. Requirements Activities: High school diploma or equivalent and/or experience in a hotel or a related field preferred. Skills Needed: Long hours sometimes required. Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to bend, lift, and be standing or walking during your entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Job Description Job Title: Hotel Operations Manager Department: Operations Supervisor: General Manager A Hotel Operations Manager is responsible for the effective operational management of the hotel to achieve and exceed their revenue and guest satisfaction targets. Essential Duties and Responsibilities include the following. Other duties may be assigned. Work in conjunction with the General Manager manage key property issues, including capital projects; customer service; refurbishment, etc. Assist the development of meaningful, achievable hotel budgets including long-term hotel strategic goals Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded Respond to audits that are completed by the company to ensure continual improvement is achieved Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Comply and exceed hotel and company service standards Ensure that costs are controlled throughout the operational departments and results are analyzed to highlight problem areas and take appropriate action Manage and develop the department heads to ensure career progression and effective succession planning within the hotel and company Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold communication meetings with the department heads and their teams Other duties as specified by the General Manager Supervisory Responsibilities Supervises the Front Office staff and the Food and Beverage staff in direct and indirect capacities as directed by the GM. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university in Hospitality or Business Experience in managing budgets, revenue proposals and forecasting results. Strong leadership skills to effectively manage and motivate the employees to achieve high level of performance and exceed targets. Language Skills Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This position will be responsible for the day-to-day operations of the Control Room and its employees, monitoring the allocation of tour waves, and providing support to sales and marketing teams through the distribution of daily reports. This position is also responsible for the training of all Control Room employees and ensuring they have the skills necessary to communicate with and manage the tour waves for our Marketing and Sales Teams. ESSENTIAL DUTIES AND TASKS: * Supervises and oversees all of the Control Room Clerks' daily activities and responsibilities. Implements and supervises data verification processes including managing allocations, tour data validation, budget comparisons, data analysis and determining allocation availability. Evaluates and coaches Control Room Clerks for continuous improvement and delivers annual performance reviews. Trains new hires. * Monitors and allocates the tour allotments for all Region 2 sales centers by team and by wave time based upon budget expectations and sales consultant headcount availability. Decides which campaigns will be allowed to fill remaining available waves. Must allow sharing of tour allotments when necessary with the appropriate campaigns and/or departments. Informs the Marketing management team of changes with tour wave availability in a timely manner. Monitors waves allocations by resort, team and wave. * Communicates regularly with Sales and Marketing Directors and their teams. Assists the sales and marketing departments with ensuring that all questions are answered in a professional, informative, diplomatic and appropriate manner. Manages tour waves through experience with OPC, In House, and other departments' tour qualifications and trends. Creates the allocation of In-House tour waves timely so that the In-House Marketing department can book tours within 3-7 days out. * Reviews, analyzes and addresses various daily Error Reports. Responsible for creating, monitoring and analyzing a variety of data reports and dashboards used to support the daily functions of the Control Room and its activities; advanced knowledge of Excel is essential to the maintenance of these reports and dashboards many of which include pivot tables, advanced formulas and SQL queries. Must have the ability to research, analyze and troubleshoot data. * Supports management teams by distributing daily reports and information regarding tours, waves, allotments, etc. Communicates with management to resolve issues in a timely manner. Problem solves Maintains professionalism with marketing and sales management, coworkers and guests. Works with the Management to ensure that company policies and procedures are adhered to. * Distributes Sick/Late reports; tracks and updates attendance schedules into TSW; enters approved attendance exceptions when necessary. * Communicates and partners with Call Center, Owner Based Marketing and In-House Teleservices teams regarding tour allotments and resolving issues. * Works with and assists the accounting department with all issues concerned with time keeping and tour issues. Works with the marketing departments assisting with Payroll and PTO processing. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. EDUCATION and/or EXPERIENCE: * High School diploma or GED required. * Minimum of three years' Timeshare sales experience. QUALIFICATIONS * Advanced knowledge of Microsoft Excel (pivot tables, advanced formulas, etc.). * Minimum of three years' timeshare sales experience. * Must be process oriented with attention to detail and the function of detail. * Must be able to take initiative with an ever-changing environment. * Self-directed and independent with projects but works as a team player. * Excellent customer service and interpersonal skills. * Strong oral and written communication skills. * Strong work ethic and high energy level. * Strong organizational and planning skills #ZRSA2 #INDSA2

Job Title: Maintenance Supervisor Department: Engineering/Maintenance Supervisor: Chief Engineer, General Manager and any Regional Chief Engineer as directed This position supervises the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within the allotted budget. Essential Duties and Responsibilities include the following. Other duties may be assigned. Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms. Works closely with other departments including Front Office and Housekeeping Departments on maintenance and repairs issues and Corporate Project Manager to ensure high level of customer satisfaction. Orders material and completes work assignments on time as assigned. Performs work within departmental expense plans. Assists Chief Engineer and General Manager in capital projects when required. Assists in creation of budget for the maintenance department and the hotel as a whole as, directed by the Chief Engineer, GM and regional/corporate staff. Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities. Replaces/cleans air conditioner filters. Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide. May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests. Communicates and interprets specifications, job orders and company policies to maintenance employees. Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. Analyzes and resolves work problems or assists employees in resolving work problems. Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities. Communicates verbally and in writing with all levels of employees. Attends periodic meetings with Chief Engineer, General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Understands government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Participates in the Manager on Duty program, following MOD guidelines and Risk Management/Workman's Compensation procedures when responding to incidents. Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, or General Manager, as applicable. As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. Other duties and responsibilities as assigned. Supervisory Responsibilities This job supervises all maintenance personnel. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 4 or more years of hotel or similar building maintenance experience. 2 or more years leading or managing a team of maintenance engineers. Should have thorough understanding of HVAC, electrical, plumbing and carpentry concepts. Certificates, Licenses, Registrations HVAC, plumbing, electrical or other certifications preferred. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Title: Cook / Line Cook Accurately and efficiently prepare and cook menu items per standards and instruction as well as perform other duties in the areas of food and beverage and kitchen management. Essential Duties and Responsibilities include the following. Other duties may be assigned. Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment. Assumes responsibility for quality of products served. Knows learns and complies consistently with our assigned standards, cooking methods, quality standards and kitchen rules, policies and procedures. Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period. Portions food products as directed prior to cooking according to assigned standards and recipe specifications. Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment. Follows proper plate presentation and garnish set up for all dishes. Handles, stores and rotates all products properly. Assists in food prep assignments during off-peak periods as needed. Closes the kitchen properly and follows the closing checklist for kitchen stations as directed. Assists others in closing the kitchen. Education and/or Experience At least 6 months experience in a similar capacity. Similar schooling experience with or without degree/certification acceptable. Certificates, Licenses, Registrations Food handlers or ServSafe certification required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. Employee will have to move, set up and tear down kitchen or food and beverage equipment etc. The employee must occasionally lift and/or move up to 50 pounds.

Job Title: Front Desk Clerk/Guest Service Agent Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner. Essential Duties and Responsibilities include the following. Other duties may be assigned. Check-in and check-out hotel guests in a confident, professional, and friendly manner. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Provide gracious and efficient telephone service. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals. Complete all items as listed on shift checklists. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip. Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, Issue guest safety deposit boxes as requested. Communicate service and amenities of the hotel to guests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver). Meet with departing Front Office staff to review business status and follow up items. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities. Knowledgeable of hotel fire and emergency procedures. Keep the front desk areas clean and well organized. Assist with reservations calls in a professional manner. Document maintenance needs and submit to appropriate manager. Maintain complete knowledge of all hotel features/services, hours of operation. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day. Prepare any/all reports as directed. Prepare appropriate housekeeping reports as directed. Education and/or Experience 6 months or more of front desk experience; preferably with brand experience Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Title: Housekeeping Supervisor To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs. Essential Duties and Responsibilities include the following. Other duties may be assigned. Ensure standards of cleanliness, hygiene and tidiness in all rooms /corridors /function rooms/public areas are maintained. Supervising and inspecting the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper supervisor will be expected to also service rooms. Ensure the upkeep of vacant rooms. Replenish brochures and paper goods throughout the bedrooms/hotel. Maintain an orderly storeroom and trollies. Ensure customer satisfaction is maintained at ALH and brand standards by hotel. Ensure guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion. Ensure guest property left behind is logged and stored in a secure location for lost property. Resolve any guest problems or complaints when possible and ensuring management are kept informed. Action any maintenance requests in order to comply with the hotel's established quality standards and ensure guest satisfaction. Set and maintain standards of service commensurate with the brand specifications of the hotel. Manage a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum. Attend any appropriate off and on the job training courses. Wear a clean and suitable uniform and name badge at all times. Implement the hotel's good customer relations policy, including politely addressing guests and colleagues at all times Ensure the department is operated within the policies and procedures of American Liberty Hospitality. Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures. Carry out any other duties as may be reasonably required by management. Supervisory Responsibilities This job supervises all housekeeper personnel including housekeepers, laundry attendants and houseman. Education and/or Experience Minimum of 6 months similar or related experience and/or training in a hotel / resort environment; or equivalent combination of education and experience. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual or multi-lingual preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand for long periods of time, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. Employee will have to clean rooms and public spaces as directed. The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Job Title: Assistant Chief of Engineering | Property Maintenance Supervisor Department: Engineering Supervisor: General Manager This position supervises the maintenance operations and physical condition of the hotels within the assigned area to ensure the highest standards of guest satisfaction within the allotted budget. Essential Duties and Responsibilities include the following. Other duties may be assigned. Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms. Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) and Corporate Project Manager to ensure high level of customer satisfaction. Orders material and completes work assignments on time and by a specified date. Performs work within departmental expense plans. Assists General Manager in capital projects when required. Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities. Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide. May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests. Communicates and interprets specifications, job orders and company policies to maintenance employees. Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. Analyzes and resolves work problems or assists employees in resolving work problems. Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities. Communicates verbally and in writing with all levels of employees. Attends periodic meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Understands government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Understands hotel's MANAGER ON DUTY PROGRAM, following MOD guidelines and Risk Management/Workman's Compensation procedures when responding to incidents. As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. Other duties and responsibilities as assigned. Supervisory Responsibilities May supervise one or more of the following positions: Assistant Chief Engineer and Maintenance Worker. Supervise, monitor, and develop maintenance staff by providing supervision and professional development. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School diploma or general education degree (GED) preferred. Prior hotel maintenance experience of at least 4 years or more is a plus, with previous experience in management of maintenance/engineering specific to electrical, plumbing, HVAC system, ventilation system and carpentry. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. BENEFITS: At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success: * Growth Opportunities * 401K * Comprehensive Benefits - Health, Dental and Vision Plans * EAP - Employee Assistance Program * PTO - Paid Time Off * Travel through our resorts through your yearly issued employee ClubGo points * Discounts through IHG including additional discounted employee benefits through our company Perks website * Tuition Reimbursement & Continuing Education Courses * Outstanding Company Culture ESSENTIAL DUTIES AND TASKS: Conducts a guest presentation and tour as trained at scheduled times. Provides perspective owners a tour of the Sales Gallery, Resort Property and Model Tour. Attends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needs. QUALIFICATIONS: High School Diploma or GED equivalent No Real Estate License required Strong professional work ethic, high energy, and positive attitude Persuasive Interpersonal Skills #INDSA2 #ZRSA2

Job Title: Assistant General Manager Department: Rooms Supervisor: General Manager To oversee all departments within the hotel and act as General Manager in the absence of the General Manager. Essential Duties and Responsibilities include the following. Other duties may be assigned. Accounting and Payroll functions and reporting as direct by the GM Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs. Must have an absolute commitment to provide the highest quality service to our guests. Ensures proper security of staff and guests Controlling of expenses in each department Must be able to work all shifts Assist with sales calls when needed Help attain occupancy goals by supervising and directing staff at front desk and reservations to follow training and guidelines provided by brand, corporate office and General Manager Oversight of all departments as directed by the General Manager and in the General Manager's absence. Maintaining brand standards Keeping employee training current with corporate and brand standards Ensure complete guest satisfaction Provide direction to subordinates as necessary Inspect and ensure property standards are being maintained by identifying cleanliness and maintenance issues. Other duties as specified by the General Manager on an "as needed" basis Supervisory Responsibilities AGM supervises all department heads and supervisors in direct and indirect capacities as directed by the GM. This is a leadership role within the hotel and as such has supervisory duties over all associates except the GM. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience. Language Skills Ability to effectively communicate in all scenarios with subordinates, other managers, clients, customers, and the general public. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. _____________________________________________ Print Name ______________________________________________ Signature ______________________________________________ Date

Job Description Job Title: Front Office Manager/Guest Service Manager Department: Rooms Supervisor: Assistant General Manager and General Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary Supervisory Responsibilities This job supervises all Front Office personnel. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university preferred; hospitality degree preferred. Two years related experience managing a front office staff; or equivalent combination of education and experience. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual or multi-lingual preferred. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Sincere Hospitality is actively hiring for a Maintenance Engineer Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you are Do you find it easy to take things apart and put them back together? Do you understand the importance of keeping things in tip-top shape? Do you enjoy solving problems and being everyone's hero? If you relate to any of these qualities, this could be the fulfilling job you are looking for! Benefits We are proud to offer competitive wages and the following benefits for full-time and part-time employees: Hotel discounts at brand properties Holiday Pay for worked holidays Birthday Pay: A full paid day on your birthday! Referral bonuses Job Summary As the Maintenance Engineer, you play a pivotal role in ensuring the safety, functionality, and aesthetic appeal of our hotel. Your responsibilities extend beyond routine maintenance to strategic planning and collaboration with other departments to uphold the highest standards in facility management. This position reports to the Chief Maintenance Engineer and the General Manager. Your day-to-day The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below: Essential Functions Warmly and professionally greets all guests and ensures quality service. Oversee the maintenance and repair of all hotel facilities, including guest rooms, common areas, and external spaces to ensure guest satisfaction and non-repeat issues. Implement preventive maintenance processes such as Property Walks and Room PMing to enhance the longevity of equipment and systems. Demonstrate expertise and attention-to-detail in performing tasks such as painting, sheet rock repair, carpet repair, furniture touch-ups, property walks and so on. Maintain, clean and stock the maintenance closets and carts, contributing to an organized and efficient work environment where each item has a place and is accounted for. Respects guest privacy, including guest belongings, with a high degree of integrity. Respond promptly to escalated guest complaints, maintenance issues, and emergency maintenance issues. Job Responsibilities Monitor guest satisfaction processes and feedback through online surveys. Conduct regular inspections and safety training to ensure that maintenance work meets or exceeds established quality standards. Maintain accurate records of maintenance activities, repairs, and equipment status in the hotel system (Quore) through the use of daily, weekly, monthly, and annual task lists. For example, fire panel and elevator inspections. Provide training or guidance to the team to ensure consistency and care with regard to maintenance issues, equipment, operations procedures, and safety standards. Collaborate with team members to gather as much information as possible when maintenance issues occur and find solutions to prevent recurring problems. Identify cost-saving opportunities without compromising the quality of maintenance services. Performance Metrics Note: This also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs. Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Hotel & Room Quality/Condition and Maintenance Service. Qualifications High School Diploma or GED Proficiency in Microsoft Office programs Certifications such as HVAC or CPO preferred Must be available to work morning and evening shifts Must be available to work on weekends & holidays Must be available to work on-call in case of emergency Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. Sincere Hospitaliity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A

Full-time Description A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linen and replenishing guest room supplies while following company standards and safety/security procedures. This is the most important job in the hotel for guest satisfaction. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Thoroughly clean and restock the required number of guest rooms per shift. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Remove all trash and dirty linen from guest room. Keep all hallways, public areas and closets clean, neat and vacuumed. Clean room with the door always closed unless requested to do so otherwise. Report all missing items from room (i.e., iron/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Hand all “Lost and Found” according to the standards. Perform related duties as assigned by Supervisor. Requirements Activities: High school diploma or equivalent and/or experience in a hotel or a related field preferred. Skills Needed: Long hours sometimes required. Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to bend, lift, and be standing or walking during your entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Salary Description $11.00

Job Title: Maintenance Supervisor Department: Engineering/Maintenance Supervisor: Chief Engineer, General Manager and any Regional Chief Engineer as directed This position supervises the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within the allotted budget. Essential Duties and Responsibilities include the following. Other duties may be assigned. Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms. Works closely with other departments including Front Office and Housekeeping Departments on maintenance and repairs issues and Corporate Project Manager to ensure high level of customer satisfaction. Orders material and completes work assignments on time as assigned. Performs work within departmental expense plans. Assists Chief Engineer and General Manager in capital projects when required. Assists in creation of budget for the maintenance department and the hotel as a whole as, directed by the Chief Engineer, GM and regional/corporate staff. Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance and preventative maintenance activities. Replaces/cleans air conditioner filters. Notifies management concerning need for major repairs or life safety issues and additions and repairs to all equipment property wide. May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests. Communicates and interprets specifications, job orders and company policies to maintenance employees. Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures. Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. Analyzes and resolves work problems or assists employees in resolving work problems. Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities. Communicates verbally and in writing with all levels of employees. Attends periodic meetings with Chief Engineer, General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Understands government regulations affecting hotel's operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. Participates in the Manager on Duty program, following MOD guidelines and Risk Management/Workman's Compensation procedures when responding to incidents. Watches for suspicious activity; may patrol public rooms, investigate disturbances, and warn troublemakers; reports any problems to local law enforcement, Hotel Security, or General Manager, as applicable. As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times. Other duties and responsibilities as assigned. Supervisory Responsibilities This job supervises all maintenance personnel. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions. Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience 4 or more years of hotel or similar building maintenance experience. 2 or more years leading or managing a team of maintenance engineers. Should have thorough understanding of HVAC, electrical, plumbing and carpentry concepts. Certificates, Licenses, Registrations HVAC, plumbing, electrical or other certifications preferred. Language Skills Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software. Computer literacy, Microsoft Office. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Title: Cook / Line Cook Accurately and efficiently prepare and cook menu items per standards and instruction as well as perform other duties in the areas of food and beverage and kitchen management. Essential Duties and Responsibilities include the following. Other duties may be assigned. Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment. Assumes responsibility for quality of products served. Knows learns and complies consistently with our assigned standards, cooking methods, quality standards and kitchen rules, policies and procedures. Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period. Portions food products as directed prior to cooking according to assigned standards and recipe specifications. Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment. Follows proper plate presentation and garnish set up for all dishes. Handles, stores and rotates all products properly. Assists in food prep assignments during off-peak periods as needed. Closes the kitchen properly and follows the closing checklist for kitchen stations as directed. Assists others in closing the kitchen. Education and/or Experience At least 6 months experience in a similar capacity. Similar schooling experience with or without degree/certification acceptable. Certificates, Licenses, Registrations Food handlers or ServSafe certification required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. Employee will have to move, set up and tear down kitchen or food and beverage equipment etc. The employee must occasionally lift and/or move up to 50 pounds.

Job Description At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. BENEFITS: At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success: Growth Opportunities 401K Comprehensive Benefits - Health, Dental and Vision Plans EAP - Employee Assistance Program PTO - Paid Time Off Travel through our resorts through your yearly issued employee ClubGo points Discounts through IHG including additional discounted employee benefits through our company Perks website Tuition Reimbursement & Continuing Education Courses Outstanding Company Culture ESSENTIAL DUTIES AND TASKS: Conducts a guest presentation and tour as trained at scheduled times. Provides perspective owners a tour of the Sales Gallery, Resort Property and Model Tour. Attends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needs. QUALIFICATIONS: High School Diploma or GED equivalent No Real Estate License required Strong professional work ethic, high energy, and positive attitude Persuasive Interpersonal Skills #INDSA2 #ZRSA2

Job Title: Breakfast Server Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. Sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner. Frequently checks buffet line for low food supply. Efficiently replenishes buffet with food, beverages, and/or supplies as needed. Fill beverage and ice dispensers. Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary. Properly disposes of used plates, utensils, napkins and/or cups as necessary. Remove and dispose of leftover food at end of breakfast shift. Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day's shift. Perform side work as required by assignment. Maintain clean service areas. Certificates, Licenses, Registrations Current Food Handler's certificate or ServSafe certification is required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand for extended periods, walking, pushing, bending and reaching; stooping, kneeling, or crouching. Employee may have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc. The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.