Inbound Vacation Sales Representative ($55K-$100K+ per year)
Holiday Inn Club Vacations job in Orlando, FL
Job Description
The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.
Key Responsibilities
Sales and Guest Engagement:
Pre-qualify guests for vacation packages based on established criteria.
Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.
Utilize company sales methodology to effectively present vacation packages and ownership benefits.
Sales Process Execution:
Follow proven sales scripts and best practices to achieve conversion targets.
Overcome objections professionally while maintaining positive guest relationships.
Document guest interactions and sales activities in company systems.
Meet or exceed established performance metrics for sales conversion and call quality.
Team Collaboration and Professionalism:
Maintain positive, professional relationships with guests, team members, and leaders.
Follow department policies and procedures consistently.
Contribute to a positive team environment.
Adapt to changing business needs and scheduling requirements.
Professional Development:
Complete new hire training and all subsequent skill enhancement training.
Participate in ongoing coaching and development sessions.
Apply feedback to enhance sales techniques and guest interactions.
Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:
Individual contributor role focused on direct sales with high commission potential.
Responsible for meeting established sales targets and quality metrics.
No direct supervisory responsibilities.
Qualifications
Sales experience preferred, particularly in vacation ownership, call center, or marketing environments.
Experience in commission-based roles preferred.
Demonstrated track record of meeting or exceeding sales targets preferred.
Strong verbal communication skills with excellent voice tonality and inflection.
Proficiency with technology including:
Email and messaging platforms
Web-based application software
Multi-monitor computer operations
Demonstrated ability to:
Follow structured sales processes
Handle objections professionally
Multi-task in a fast-paced environment
Work independently while contributing to team goals
Self-motivated with a professionally competitive mindset
Why Join Us?
At Holiday Inn Club Vacations, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.
Comprehensive Training: Structured ramp-up period with ongoing coaching and mentorship.
High Earning Potential: Performance-driven commission structure rewards top sellers.
Flexible Work Options: Opportunity to transition to remote work after 90 days.
Career Growth: Advancement opportunities within a dynamic sales environment.
Exclusive Travel Perks: Earn vacation stays at any of our resorts with ClubGO points.
Discounts & Perks: Special IHG hotel discounts plus additional employee benefits.
Financial & Career Benefits:
Bi-weekly pay & 401K options.
Comprehensive health, dental, and vision plans.
Tuition reimbursement & continuing education courses.
Employee Assistance Program (EAP).
Paid Time Off (PTO).
Outstanding company culture!
#INDCCC
Part-time General Cashier Assistant
Holiday Inn Orlando International Airport job in Orlando, FL
Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
Some benefits include:
Holiday pay and PTO hours.
The General Cashier assistant will work closely with senior General Cashier, reporting directly to the General Manager. The candidate is responsible for overseeing all of the day-to-day accounting activity for the hotel, restaurant and retail operations, while delivering outstanding guest service. The ideal candidate will be even tempered with strong accounting, interpersonal skills, organizational skills as well as written and verbal communication skills. Previous client services experience in a hospitality role or experience in a full-service hotel environment is ideally preferred. Ideal candidates should have 1+ years of progressive accounting experience.
The ideal candidate will be responsible for performing the following tasks to the highest of standards:
Reconcile the daily accounting and cash receipts to ensure proper account balancing
Daily deposits, chargebacks. petty cash and make change.
All aspects of A/R.
Coding and inputting into M3 daily.
Daily Night Audit review.
Month end close including bank reconciliations
Identify and reconcile General Ledger accounts, daily discrepancies, and aging accounts.
Verify Inventories monthly for F&B, Pantry, Linen and check par levels.
Spot check deliveries, orders and office supplies for accuracy.
Work closely with the corporate accounting office to transmit daily operational information.
Possess high level of organization and problem-solving initiative
High level of accuracy with attention to detail in fast paced environment
Ability to work independently as well as within a collaborative team
Able to meet deadlines and effectively adapt to shifting priorities
Miscellaneous Administrative Tasks
Job Type:
Part-Time - 3 days a week, weekend included
At property
Experience:
Accounting - 1 year (Preferred)
Microsoft Excel - 1 year (Preferred)
M3: 1 year - (Preferred)
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Full time or Part time Room Attendant
Holiday Inn Orlando International Airport job in Orlando, FL
Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)! -Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state (property specific).
____________________________________________________________________________________________
Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
____________________________________________________________________________________________
Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
DUTIES & FUNCTIONS
___________________________________________
Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Use proper two-way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• Handle items for “Lost and Found†according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver any clean linen to assigned sections, if necessary.
• Pick up Room Attendant's dirty linen or trash as needed.
• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain the stairwells to hotel standards.
• Keep ash urn clean and filled with sand.
Marginal:
• Attend meetings/training as required by management.
• Perform other duties as requested by management.
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Food & Beverage Cashier/To-Go Order Associate (Palmer Lounge)
Holiday Inn Club Vacations job in Kissimmee, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
This position will be responsible for ensuring that each guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging guests, maintaining solid product knowledge, providing assistance and making suggestions to guests regarding product decisions.
COMPANY BENEFITS:
* Comprehensive Medical, Dental & Vision Benefits
* Matching 401K
* Growth & Developmental Opportunities
* Employee Assistance Program
* Paid Time Off
* Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
* Tuition Reimbursement & Continuing Education Courses
ESSENTIAL DUTIES AND TASKS:
* Performs food-handling and service duties.
* Greets all guests and provides outstanding customer service.
* Will assist guests with cash, room and credit card transactions.
* Answers questions relating to all F&B products.
* Any other tasks that may be assigned.
EDUCATION and/or EXPERIENCE
* High school diploma or GED
* Cash-handling experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS
* Company will provide training in ServSafe and TIPs certification which is required to perform job duties
QUALIFICATIONS
* Must be minimum of 18 years old to provide alcoholic beverages for guests
* Must have supervisor guest relations skills and the ability to answer guest inquiries
* Must have the ability to be trained on cash handling functions and comfortable using POS computers for inputting transactions
* Must have demonstrated excellent verbal communication skills
* Must have comprehensive menu knowledge with the ability to up-sell items
* Must be able to clearly speak, write and understand the English language
* Must be able to work in a high volume, high demand work environment
Accountant III (HOA)
Holiday Inn Club Vacations job in Orlando, FL
Holiday Inn Club Vacations look for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success, and build relationships? We're looking for people like this to join our friendly, engaged, professional team.
The Accountant III will be responsible for the accurate and timely closing of monthly, quarterly, and annual financial statements for all assigned Homeowner Associations ("HOA"), balance sheet reconciliations, general ledger analysis, monthly forecasting and communication with operational business partners, creation of ad hoc reporting to support board communication, budgeting, and projects as assigned. This role is key to the effectiveness of HOA Accounting Servicing to internal partners and external boards by supporting various business units to achieve department and operational objectives. This position will develop and maintain relationships with the operational team, present financial information during monthly financial reviews, and facilitate the annual completion of assigned budgets. In addition, the position will provide annual audit support, maintain operational reporting designed to provide key operating stats to leadership, assist in the management of HOA cash flow, ensure all departmental and team deadlines assigned are met, and train new team members. This position will be responsible for collaborating with various accounting departments to formalize monthly financial review procedures, reconciliation procedures, internal controls, and assist with various filing/reporting deadlines. This position must also maintain and manage relationships with key stakeholders and perform all functions as requested by management.
Tasks include but are not limited to: Monthly journal entries and reconciliations, preparation of financial analysis and reporting, forecasting, annual audit deliverables, quarterly board reporting, variance explanations and ad hoc reporting through design and innovation.
ESSENTIAL DUTIES:
* Prepare, review and oversee monthly reconciliations, perform research and/or assist other team members on researching ledger accounts to minimize risk and protect company assets and document the findings for management.
* Prepare, analyze, and reconcile monthly operational and financial reporting including variance explanation to budget and forecast, and provide forecast guidance where applicable.
* Create and record journal entries in accordance with Generally Accepted Accounting Principles and with accurate supporting documentation with an understanding of the financial statement impact.
* Provide annual audit support including requests, audit draft review, and tax workpaper preparation.
* Provide guidance to other team members including coaching, mentoring. Special projects and ad-hoc reporting as required. Development, implement and ensure compliance with the company's policies and procedures. Establish "Best Practices" and formulate/document solutions as it relates to creating efficiencies. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
REQUIREMENTS:
* Bachelor's degree in accounting or finance required.
* Minimum four (4) years of relevant experience in accounting
* Timeshare / Hospitality industry experience a plus.
* Public Accounting experience a plus.
* CPA license or CPA candidate preferred.
* Excellent written and verbal skills to communicate effectively.
* Demonstrated ability to thrive in dynamic environments and successfully navigate organizational change
* Exceptional team player with the ability to collaborate on projects
* Proficient in time management; the ability to organize and manage multiple priorities.
* Detail oriented with the ability to multi-task in fast-paced environment.
* Strong analytical skills with the ability to effectively communicate results.
* Ability to interpret and create spreadsheets.
* Able to use sound judgment; work independently with minimal supervision.
* Strong analytical and problem-solving skills.
* Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
* Computer proficiency in Microsoft Excel, Word and PowerPoint, and Outlook.
* Knowledge of Microsoft D365 a plus.
* Experience in presenting and discussing financial information.
Steward / Dishwasher
Holiday Inn Orlando International Airport job in Orlando, FL
Benefits Include:
Great starting rate
Flexible scheduling
Part time and Full time
Medical / Dental / Vision Insurance for full time
Paid Time Off
Hotel Travel Discounts
A steward assists in keeping a restaurant, bar, or lounge clean and sanitary, and assists in cleaning dishes and
tending to customers' needs.
The Steward is responsible for providing attentive, courteous, and efficient service and assistance to all guests
as needed. The Steward must be courteous, patient and have a positive attitude at all times.
An individual working as a steward should possess skills like customer service orientation, people skills,
communication, and interpersonal skills, time management, problem-solving and teamwork.
Duties:
Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting
them away. Washing dishes.
Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.
Transporting used linen to or from the laundry or housekeeping section.
Assisting with unloading and storing stock.
Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.
Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait
staff with all aspects of service.
Clearing tables and preparing them for the next customers.
Assisting in cleaning and opening or closing tasks.
Education & Experience:
Experience in a hotel or a related field preferred.
High School Diploma or equivalent preferred
____________________________________________________________________________________
Physical Requirements:
Physical, intensive work Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force
frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand and walk during entire shift eight-hour shift.
____________________________________________________________________________________
Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including, preventing, identifying, and solving
problems as necessary.
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Security II Officer - Overnight
Holiday Inn Club Vacations job in Kissimmee, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
This position will be responsible for performing duties to ensure the safety and security of guests and employees, protect Holiday Inn Club Vacations and to maximize the amount of safety and security provided for guests and employees, while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or employee injury and/or accident and play an integral role in curtailing workplace injuries. This high guest contact position requires an approachable, friendly and polished demeanor with a guest focused mindset.
COMPANY BENEFITS:
* Comprehensive Medical, Dental & Vision Benefits
* Matching 401K
* Growth & Developmental Opportunities
* Employee Assistance Program
* Paid Time Off
* Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
* Tuition Reimbursement & Continuing Education Courses
ESSENTIAL DUTIES AND TASKS
* Greet guests warmly, offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
* Act as first responder to all visitors, guests and employee accidents on property. Administer first aid, contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
* Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards - manmade, technological or natural - as outlined in the department emergency response procedures.
* Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.
* Dispatch calls accordingly
EDUCATION and/or EXPERIENCE
* Strong customer service background.
* Two years of hotel or retail experience with high customer contact preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
* Valid driver's license
QUALIFICATIONS
* Must be at least 18 years of age with a valid driver's license, and minimum of 1 years of driving experience.
* Must meet company required motor vehicle policy standards
* Have a guest focused posture and attitude.
* Be thoroughly familiar with the resort layout, activities, functions, fire and emergency disaster procedures.
* Good verbal and written communication skills.
* Ability to work under pressure.
* Initiative and drive to maintain resort and Security Services department standards.
* Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
* Strong knowledge of standard safety protocols.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Quality Assurance/Closing Officer-Vacation Ownership Sales
Holiday Inn Club Vacations job in Kissimmee, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
* Biweekly Pay
* Growth Opportunities
* 401K
* Comprehensive Benefits - Health, Dental and Vision Plans.
* EAP - Employee Assistance Program
* PTO - Paid Time Off
* Discounts through IHG including additional discounted employee benefits through our company Perks website
* Tuition Reimbursement & Continuing Education Courses
* Outstanding Company Culture
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers' issues, concerns, and questions.
ESSENTIAL DUTIES AND TASKS:
* Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
* Confirms sales and verifies contracts for HICV sales.
* Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
* Assists QA management with training and improvement of new and existing employees.
QUALIFICATIONS:
* Must be process oriented with attention to detail
* Self-directed and independent with projects but works as a team player
* Excellent customer service skills
* Strong oral and written communication skills
* Strong work ethic and a high energy level
* Strong administrative, organization, and planning skills
* Florida Real Estate License Required
#INDSA1
#ZRSA1
#
PT / FT Laundry
Holiday Inn Orlando International Airport job in Orlando, FL
Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!
-Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Monthly and Referral Bonus
-401k
-Brand Travel Discounts
Public Area / Laundry Attendant
The Public Area / Laundry attendant is responsible for overseeing all Operations in the public area to include cleaning bathroom, emptying trash containers, cleaning the floors, washing of all linens, folding the linen and stocking the public areas.
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Experience in related position preferred.
Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Employees must be always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
•Understand operation of supporting the room attendant with stripping rooms and delivering linen.
•Understand operation of washing machine and dryers.
• Complete guest requests and delivery in a timely manner.
Marginal:
• Maintain clean work area.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.
View all jobs at this company
PM Shift Maintenance Engineer
Holiday Inn Orlando International Airport job in Orlando, FL
Fast-growing hospitality management company is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do.
JOB SUMMARY
An PM shift Engineer is responsible for the day-to-day operations of the Engineering Department including electrical, plumbing, mechanical, and HVAC systems. He/she will assume operating aspects of the hotel for the Engineering department.
QUALIFICATION STANDARDS
Certification and license in HVAC repair required.
Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.
Conduct site inspections.
Perform preventive maintenance.
Respond to customer care calls of non-functioning equipment immediately.
Ensure that the hotel is in compliance with all local, state and federal laws.
Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.
Actively participate in energy conservation programs per company standards.
Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.
Ensure compliance with the Americans with Disabilities Act (ADA).
Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.
Assist as necessary with special projects and renovations.
Repair and program hotel electronic lock system.
Assist in scheduling preventive maintenance tasks.
Performing other duties as assigned.
Education & Experience:
High school diploma, technical/vocational school preferred.
Hotel experience preferred, but not required.
Requires excellent communication skills, a professional presentation, an ability to work in a team atmosphere and to make independent decisions.
General knowledge of technical fields such as carpentry, painting, electrical, etc.
Physical requirements:
Ability to lift, pull, and push moderate weight (minimum of 75 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Equal Opportunity Employer (M/F/D/V)
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Banquet Set Up and /or Server- Holiday Inn Orlando Airport (PT)
Holiday Inn Orlando International Airport job in Orlando, FL
Benefits Include:
Great starting rate
Referral Bonus $300
Flexible scheduling
Part time and Full time
Medical / Dental / Vision Insurance for full time
Paid Time Off - PT and FT
Hotel Travel Discounts
Essential Job Functions
As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set tables and chairs to meet function specifications.
Clean meeting space including washing meeting room walls at beginning of events
Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events
Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift.
Sees that all functions take place on time and according to plan. All rooms are to be ready 30 minutes ahead of scheduled time and ready to receive guests. Responsible for all servers on the floor and supervises service received by guest throughout each function assigned.
Complete clearing and post function clean up, making sure that function rooms, back hall and storage areas are neat and clean and equipment is cleaned and stored properly. Makes sure any breakfast functions for the next day are set and ready
Education & Experience:
High school diploma or equivalent and/or experience in a related field preferred.
Physical Requirements:
Flexible and long hours sometimes required.
Heavy work Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.Mental Requirements:
Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems, as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONSEssential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
âAlways comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Oversee and assist in the cleaning and setup of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications.
Ensure the correct and timely setup and service of all Banquet Event Order functions.
Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, lighting fixtures, etc.
Ensure the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions.
Be familiar with fire exit and extinguisher location and follow all hotel safety rules.
Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
Supervise the transport and storage of tables, chairs, and other equipment.
Refresh meetings rooms as needed.
Marginal:
Notify management of any hazards.
Be familiar with the organization of the hotel and know the function of each department.
Attend training as required by management.
Perform other duties as requested by management.View all jobs at this company
General Manager
DeLand, FL job
Job DescriptionWe're looking for a driven and resourceful General Manager to lead business operations, optimize team performance, and execute company vision. If you're someone who blends big-picture thinking with boots-on-the-ground action, you'll thrive in this leadership role.Compensation:
$50,000 - $55,000
Responsibilities:
Collaborate with ownership/executive team on strategic planning and reporting
Direct day-to-day business functions and team operations
Lead recruitment, onboarding, and performance management efforts
Ensure adherence to operational policies and industry best practices
Create and sustain a strong culture of customer service and operational excellence
Qualifications:
Tech-savviness and comfort using management platforms or tools
Is a confident communicator who leads with empathy and clarity
Has experience managing teams and overseeing business operations
Can juggle multiple priorities without losing focus or momentum
About Company
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
MOD / Front Office Supervisor
Holiday Inn Orlando International Airport job in Orlando, FL
Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!
-Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
Job Description:
The Front Desk Supervisor is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.
Responsibilities will include but not be limited to:
• Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Attend daily and monthly rooms meetings.
• Participate in required M.O.D. program as scheduled.
• Work all shifts as appropriate.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
• Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP's.
• Ensure implementation of all company policies and house rules. Understand hospitality terms.
• Assist in preparation of revenue and occupancy forecasting.
• Ensure correct and accurate cash handling at the front desk.
• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
• Monitor all V.I.P.'s, special guests and requests.
• Review daily guest services work and activity reports generated by Night Audit.
• Be familiar with all Brand Rewards programs and offers.
Basic Qualifications
• High school education, GED, or equivalent experience.
• Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.
• Outstanding management, organization, communication, and leadership skills.
• Highly organized and detail oriented.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
Physical requirements:
• Basic office skills, experience with personal computer & Microsoft Office, general office equipment.
• Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.
• Must be able to lift to 50 lbs. and work most shift in a standing position.
• Must have a valid driver's license from the applicable state.
Equal Opportunity Employer (M/F/D/V) View all jobs at this company
FT / PT Overnight Houseperson
Holiday Inn Orlando International Airport job in Orlando, FL
Benefits Include:
Great starting rate
Referral Bonus $300
Flexible scheduling
Part time and Full time
Medical / Dental / Vision Insurance for full time
Paid Time Off - FT
Hotel Travel Discounts
Overnight Houseperson
The Overnight Houseperson is responsible for overseeing all Rooms Operations in the Laundry Department and in the Guests' Rooms. Duties include but are not limited to processing the laundry left from the day operation, complete guest requests for housekeeping and maintenance needs. Cleaning of Public Area and responding to Security related requests.
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Experience in related position preferred.
Physical Requirements:
Flexible and long hours sometimes required.
Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Essential:
English speaking skills required
.Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be able to complete basic in room maintenance repairs
Understand operation of washing machine and dryers.
Load and unload washes according to standards.
Wash and dry all dirty linens, towels, rags, etc.
Sort all hotel linen according to type, color, size, etc.
Pre-treat all stained linen before washing.
Clean dryer filter daily and maintain all equipment as trained.
Sweep and mop laundry floors, storing all linens off the floor.
Fold towels and linens.
Marginal:
Maintain clean work area.
Attend meetings/training as required by management.
Perform other duties as requested by management.
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Overnight Front Desk Agent
Holiday Inn Orlando International Airport job in Orlando, FL
Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!
-Great starting pay and flexible shifts! -Up to 15 PTO Days per year for FT and PT! -Medical, Dental and Vision Insurance -Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts
Overnight Front Desk Clerk
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
DUTIES & FUNCTIONSEssential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Always use proper two-way radio etiquette when communication with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
Marginal:
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as required by management.
Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
Computer experience preferred
Physical Requirements:
• Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late night shift.
Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
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Sales Coordinator
Holiday Inn Orlando International Airport job in Orlando, FL
Holiday Inn Orlando International AirportBenefits Include:
Great starting rate
Referral Bonus $300
Medical / Dental / Vision Insurance for full time
Paid Time Off - FT
Hotel Travel Discounts
Job Description:
Sales Coordinator is responsible for all administration duties to include but not limited to coordinating group room blocks in the PMS system, taking over the group bookings for the sales teams once the group goes definite, sell meeting space, clerical contracting, data entry into Delphi, collect all methods of payments, enter pick up into the sales system, and anything the sales teams requires.
Responsibilities will include but not be limited to:
Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects.
Create event proposals and contracts. Work closely with client to obtain/update all even details and ensure a successful event.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the PMS system correctly.
Greet clients prior to their event to make sure that they have everything they need for a successful event.
Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send thank you" email/note following each event
Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Assist in copying/faxing/mailing
Prepare BEOs for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events Prepare group turnovers for operational department heads. Effectively communicate group needs with guest service staff and housekeeping staff
Basic Qualifications:
College degree or equivalent education/experience
One to two full years of employment in a related position with this company or other organization(s).
Preferred Qualifications:
Experience with OPERA PMS and/or Delphi preferred
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Everwood company Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Physical requirements:
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must have valid driver's license for the applicable state able to drive.
Equal Opportunity Employer (M/F/D/V) View all jobs at this company
Senior Sales Manager
Holiday Inn Orlando International Airport job in Orlando, FL
We are looking for a dynamic self-motivated person to join the Everwood Hospitality Partners team! Come join our team! The ideal candidate will be able to cultivate and develop relationships, prospect and manage new (and current) business, and positively impact hotel and catering revenues.
We offer: Flexible scheduling, Holiday Pay, 13 PTO Days per year in the first year, Medical/Dental/Vision Insurance, 401K
Salary: Negotiable depending on qualifications
Bonus Plan: Monthly Bonus pay out
Education & Experience:
At least 3 years of progressive hotel sales experience in a specific market, preferably SMERF and Association
Must have a drivers license in the applicable state.
___________________________________________________________________________________________
DUTIES & FUNCTIONS
___________________________________________
Essential:
Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner.
Maintain regular attendance in compliance with Scarlett Hotel Group standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, which include compliance with Scarlett Hotel Group dress code and wearing a nametag when working.
Always comply with Scarlett Hotel Group standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Ensure that employees are, always, attentive, helpful and courteous to all guests, managers and fellow employees. Attend all-employee meetings and any other functions required by management.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and S.O.Ps and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e.
Assist in the preparation of required report in a timely manner.
Attend Scarlett Hotel Group meeting with Sales and Catering, operations staff, and General Manager.
Be familiar with all Scarlett Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.
Use your property computerized sales management system to manage the hotel business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.
Attend all-employee meetings and any other functions required by management.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Understand all OnQ and Delphi
Physical Requirements:
Long hours sometimes required.
Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
____________________________________________________________________________________________
Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work and understand financial information and data, and basic arithmetic functions.
Marginal:
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Entertain clients.
Handle inquiries as part of Inquiry Day Program.
Perform any other duties as requested by the General Manager or Regional Vice President of Sales.
Equal Opportunity Employer (M/F/D/V)
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Security Dispatcher - 2nd Shift
Holiday Inn Club Vacations job in Kissimmee, FL
This position will be responsible for ensuring seamless communication and rapid response across all departments. This vital role demands a proactive individual with strong technical aptitude and exceptional communication skills to manage high-volume calls, dispatch personnel via two-way radio, and oversee a wide range of public safety and guest services communications. You'll be responsible for critical decision-making in emergency and non-emergency scenarios, providing vital information, maintaining meticulous records, and contributing directly to the safety and satisfaction of our community and first responders.
COMPANY BENEFITS
* Matching 401K
* Growth & Developmental Opportunities
* Comprehensive Medical, Dental & Vision Benefits
* Employee Assistance Program
* Paid Time Off
* Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
* Tuition Reimbursement & Continuing Education Courses
ESSENTIAL DUTIES AND TASKS
* Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
* Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
* Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data.
* Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION
* High school degree or GED required
* Proficiency in Microsoft Office products
* Bilingual a plus but not required.
CERTIFICATIONS & QUALIFICATIONS
* Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
* Must Possess a current and Valid State driver's license.
PHYSICAL DEMANDS:
While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Unlicensed Sales Consultant Elite- $17.50/hr
Holiday Inn Club Vacations job in Cape Canaveral, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to perspective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser's needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being a HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
* Growth Opportunities!
* 401K!
* Comprehensive Benefits - Health, Dental and Vision Plans!
* EAP - Employee Assistance Program!
* PTO - Paid Time Off!
* FREE VACATION at ANY of our resorts (FREE CLUB GO POINTS)!
* Discounts through IHG including additional discounted employee benefits through our company Perks website!
* Tuition Reimbursement & Continuing Education Courses!
* Outstanding Company Culture!
ESSENTIAL DUTIES AND TASKS:
* Conducts a guest presentation and tour as trained at scheduled times. Provides perspective owners a tour of the Sales Gallery, Resort Property and Model Tour
* Attends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers
* Builds relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner
* Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needs
* Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal year
QUALIFICATIONS:
* Must be willing to obtain Active FL Real Estate License with 90 days of start
* Dependable and goal oriented
* Self-directed and independent
* Persuasive interpersonal skills and strong oral communication skills
* Excellent customer service skills
* Strong work ethic, high energy level and positive attitude
* Pursuit of continuous improvement
#INDSA1
#ZRSA1
Collector I - Pending Sales Account Specialist
Holiday Inn Club Vacations job in Orlando, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
POSITION DESCRIPTION:
This position is responsible for the timely processing of all scheduled payments for down payment, closing costs or AR receivables related to a pending sale. Activities include posting and reconciliation of all scheduled payments, processing and notification of all NSF and Credit Card chargebacks, assisting owners with general questions regarding their new accounts and preparation and distribution of sales pending collection activity reports, letters and post cards, collection activity for all pending accounts. Activities include collections, transaction processing, down payment posting, postdate extensions and securing additional documentation when necessary to complete accounts.
ESSENTIAL DUTIES AND TASKS
* Preparation and distribution of all daily down payment transaction activity reports. Preparation of delinquency letters and emails.
* Daily audit of scheduled payments.
* Accept phone calls from owners regarding down payment or other account questions while in pending status.
* Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is handled in a timely fashion. Document accounts and properly route action items.
* Keep owners informed of the status of their account on every detail during every communication.
* Identify accounts that require additional research or skip tracing to be contacted and take necessary action to ensure the account is handled in a timely fashion.
* Communicate with owners and make every effort to collect past due balance in full. Coordinate new arrangements to complete accounts in a Daily basis.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY RESPONSIBILITIES
* None
EDUCATION and/or EXPERIENCE
* High School Diploma or GED equivalency required
* Minimum of 6 months cash handling experience preferred
* Must be able to read, write and speak English
* Bilingual is a plus
CERTIFICATES, LICENSES, REGISTRATIONS
* Not Applicable
QUALIFICATIONS
* Must exhibit keyboard proficiency.
* Must be self-sufficient and a self-starter.
* Must possess good communication skills.
* Must be detail oriented with high level of accuracy.
* Must have ability to handle multiple tasks and balance priorities.
* Carries out any reasonable request by management and/or team members as needed.
* Must be detailed orientated, self-motivated and disciplined.
* Requires moderate supervision in most tasks.
PHYSICAL DEMANDS
While performing the duties of this job the employee may be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
WORKING CONDITIONS
The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperature on occasion.
WORK SCHEDULE/HOURS
Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of departmental operating hours.
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