In-House Marketing Representative
Holiday Inn Club Vacations job in Scottsdale, AZ
The In-House Marketing Representatives primary objective is to persuade qualified In-house guests to participate in a sales presentation during their stay on the property. They are responsible for exceeding the guests and owners' expectations after check-in by providing resort and area information. The representative must maintain the utmost of integrity and provide a "World Class" experience to owners and guests with every interaction. Must be independently motivated and goal-oriented.
ESSENTIAL DUTIES AND TASKS:
* Responsible for identifying and scheduling qualified tours for our team of sales consultants.
* The representative will participate in a proactive team effort to achieve departmental and company goals.
* The representative is expected to provide a high-quality and warm experience to our guests and members.
* Must maintain constant communication with the Director of In-House Marketing for all exceptions and events.
QUALIFICATIONS:
* Dependable and goal-oriented.
* Must have reliable transportation.
* Self-directed and independent but works as a team player.
* Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests.
* Excellent customer service.
* Strong oral communication skills.
* Strong cash handling skills.
* Must have full availability
* Timeshare marketing experience preferred
BENEFITS
* Lucrative Compensation Plans
* Rewards & Recognition Programs
* Annual Bonus Opportunities for Select Roles
* Comprehensive Medical, Dental, and Vision
* 401K Match
* Team Member Travel Perks and Discounts
* Tuition Assistance
* Referral Compensation Program
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Resort Activities Associate
Holiday Inn Club Vacations job in Scottsdale, AZ
This position will be responsible for the successful execution of activities and events by consistently monitoring resort activity programs, special events, and entertainment. Provides activity updates to all resort staff and all related employees and/or 3rd party vendors. This individual will assist with the internal and external communication to drive marketing value to all resort sales and marketing channels.
COMPANY BENEFITS:
* Comprehensive Benefits: Medical, Dental, Vision & Prescription
* Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury
* HSA/FSA
* EAP - Employee Assistance Program (Free Mental Health, Financial & Legal Counseling)
* 401K with Company Match
* PTO
* Heavily Discounted Hospitality Stays & the Company Perks Website
* Tuition Assistance
* Company Appreciation Platforms & Innovation Contests
* Growth Opportunities & Stability
* Excellent Company Culture
ESSENTIAL DUTIES AND TASKS:
* Monitors all activities to ensure the safety and security of all Owners and Guests
* Actively communicates activities and events to all Owners and Guests. Also, it ensures excellent customer service as it relates to our activities and functions property-wide
* Assists in the planning and execution of resort activities and events
* Computers are used to prepare communications/flyers throughout the resort
* Performs other tasks as assigned
QUALIFICATIONS:
* Proven participation in clubs, sports, volunteerism, or extra-curricular activities is strongly desired
* Effectively communicate in English - bilingual is a plus
* Must be able and willing to swim and participate in water sports and water activities
* Participates in proactive team efforts to achieve departmental and company goals
* Computer knowledge - MS Office Suite
EDUCATION and/or EXPERIENCE:
* High School diploma or GED
* Demonstrated experience interacting with children and families
* Experience in a theme park, parks and recreation, hospitality, or resort environment is desired
CERTIFICATES, LICENSES, REGISTRATIONS:
* Familiarity with water safety
* CPR, First Aid, AED, and Bloodborne Pathogen Certification are strongly desired
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Hotel Front Desk Receptionist
Phoenix, AZ job
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16 - $18 hourly
Responsibilities:
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Field customer complaints when necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
Working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, GED, or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Hotel Houseman
Phoenix, AZ job
Job DescriptionWe're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay. We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, bedding, and performing any specially assigned tasks by housekeeping managers. Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service. Please apply right away if this sounds like a great opportunity!Compensation:
$15.00 - $17.00 hourly
Responsibilities:
Clean and maintain guest rooms, hallways, furnishings, flooring, lobby, and other work areas
Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms
Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities
Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests
Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service
Qualifications:
This role requires a strong emphasis on putting the guest first and providing exceptional customer service
At least 1 year of experience as a houseperson or housekeeper preferred
Must have graduated high school or received an equivalent certification (GED)
Strong knowledge of cleaning techniques and products
Solid work ethic and excellent organizational, time management, and communication skills
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Hotel Breakfast Buffet Attendant Part Time
Phoenix, AZ job
Job DescriptionHotel Breakfast Buffet Attendant Part Time, Residence Inn Happy Valley Phoenix North Join a 2025 USA Today Top Workplace Winner! Starting at $15.50/hour, experienced candidates may qualify for a higher wage This is part time job, must be available to work Mondays and Tuesdays at 5am until 11am
Why Youll Love Working Here
The Hotel Breakfast Buffet Attendant Part Time position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Residence Inn Happy Valley Phoenix North.
How Youll Make An Impact
The guest-focused Hotel Breakfast Buffet Attendant Part Time is the first to greet our guests in the morning and engage in conversation to create a memorable and personalized experience.
Prepares and replenishes breakfast items in an appealing manner
Maintains a clean breakfast area by sanitizing tables, chairs, fixtures and surfaces as well as back of house kitchen area
Handles the storing of food deliveries, organizes storage areas to ensure the quality of the food, and rotates food stock based on expiration
Meets health and sanitation policies for federal, state, local and company standards and requirements
What Success Looks Likes
Ability to work early mornings
Strong oral communication and interpersonal skills
Strong attention to detail and excellent organizational skills
Motivated to maintain an excellent customer service reputation
Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?
The Residence Inn Happy Valley Phoenix North is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day earn bonuses for going above and beyond to support team and guests
Everyone Sells earn cash for bringing in business to our properties
Paid Volunteer hours Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
We participate in EVerify to confirm work authorization for all new hires.
Quality Assurance / Closing Officer - Vacation Ownership Sales (Experience Required)
Holiday Inn Club Vacations job in Scottsdale, AZ
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Position Overview
Holiday Inn Club Vacations' Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience.
To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties and Responsibilities
* Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership.
* Confirm and verify sales transactions and contractual documentation for accuracy and compliance.
* Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue.
* Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation.
* Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
* Strong attention to detail with a process-driven mindset.
* Ability to work independently on projects while contributing as a collaborative team member.
* Excellent customer service and conflict-resolution skills.
* Effective oral and written communication abilities.
* High energy level, strong work ethic, and professionalism.
* Excellent administrative, organizational, and planning skills.
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Maintenance Technician
Phoenix, AZ job
Job DescriptionAre you an experienced maintenance technician with a passion for fixing things? If so we want to hear from you! We're looking for a reliable maintenance professional who can keep our facilities operating efficiently. You'll run routine inspections and maintenance and create preventative measures to keep our equipment running smoothly as long as possible and minimize any risk. Jobseekers should be hardworking problem solvers ready to go from day one. Sound like you? Apply today!Compensation:
$17 - $19 hourly
Responsibilities:
Record when any equipment was serviced and repairs were made
Manage other maintenance requests as required
Plan and implement preventative maintenance procedures to maximize equipment operations and minimize safety risks
Inspect the building for any structural damage to windows, doors, walls, and perform necessary repairs
Conduct routine maintenance on equipment and systems such as HVAC units, plumbing fixtures, and electrical wiring to make sure they're operating efficiently and make any needed repairs
Qualifications:
At least 2 years of maintenance experience
High school diploma/GED or equivalent
Available to be on call and respond to maintenance requests on nights and weekends
Knowledge of heating and air conditioning units, plumbing systems, and electrical systems
Stellar communication skills, attention to detail, and work ethic
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Hotel Night Auditor
Phoenix, AZ job
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!Compensation:
$16.00 - $18.00 hourly
Responsibilities:
Perform additional bookkeeping, administrative, and accounting procedures as required
Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
Make sure every hotel guest has a pleasant stay
Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
Qualifications:
Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
Some college is preferred but a high school diploma or equivalent is required
Computer proficiency is required; experience with accounting or reservation software is preferred
Excellent customer service and communication skills are required
Overnight shift; requires flexible hours
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Groundskeeper
Holiday Inn Club Vacations job in Scottsdale, AZ
The Groundskeeper will be responsible for performing general maintenance, as well as daily trash pickup and removal, and grounds maintenance. Will work with other resort staff and contract staff as well. At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Why You'll Love Working Here - Our Benefits We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance:
Health & Wellness
* Comprehensive Health Coverage: Medical, Dental, Vision & Prescription
* HSA & FSA Options
* Employee Assistance Program (EAP): Free mental health, financial & legal counseling
* Additional Elective Benefits: Pet Insurance, Short & Long-Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
Financial & Lifestyle Benefits
* 401(k) with Company Match
* Paid Time Off (PTO)
* Heavily Discounted Hospitality Stays & Access to Our Perks Website
* Tuition Assistance Program
Culture & Growth
* Employee Appreciation Platforms & Innovation Contests
* Strong Growth Opportunities & Long-Term Stability
* An Excellent, People-First Company Culture
Essential Duties & Tasks:
* Perform daily tasks such as weeding, mulching, trimming, mowing, and basic facility inspections for deficiencies and debris. The use of heavy machinery is required.
* Picking up debris in the outer common areas of the resort
* Maintain expectations for all aesthetics while upholding standards set forth by the company. Report grounds conditions and general issues that don't comply with our standards.
* Inspect common areas to prep for the day's activity.
* Occasional chemical applications for nuisance weed control.
* Work with other resort staff and vendors as necessary and perform other duties as assigned.
Education and/or Experience:
* High school diploma or GED
* Entry level 0-6 months
* Groundskeeping or landscaping experience is highly preferred
Qualifications:
* Must be at least 18 years of age
* Knowledge of tools, methods, and materials used in grounds maintenance
* Must have the ability to operate motorized equipment
* Must have basic knowledge of irrigation and drainage systems
* Must be able to understand principles and regulations for chemical applications
* Must have the ability to read and understand product labels for chemicals used
Experienced Vacation Sales Consultant - In-House/Owner Line
Holiday Inn Club Vacations job in Scottsdale, AZ
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser's needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being a HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.
ESSENTIAL DUTIES AND TASKS:
Conducts a guest presentation and tour as trained at scheduled times. Provides prospective owners a tour of the Sales Gallery, Resort Property and Model Tour
Attends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers
Builds relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner
Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needs
Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal year
QUALIFICATIONS:
Dependable and goal oriented
Self-directed and independent
Persuasive interpersonal skills and strong oral communication skills
Excellent customer service skills
Strong work ethic, high energy level and positive attitude
Pursuit of continuous improvement
Active AZ Real Estate License
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Weekly Pay & Lucrative Compensation Plans
Rewards & Recognition Programs
Annual Bonus Opportunities for Select Roles
Comprehensive Medical, Dental, and Vision
401K Match
Team Member Travel Perks and Discounts
Tuition Assistance
Referral Compensation Program
Compensation $250k - $400k Annually
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Latitudes Consultant (Vacation Package/Sampler Sales)
Holiday Inn Club Vacations job in Scottsdale, AZ
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
This position will be responsible for providing a tour guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase timeshare. At the conclusion of the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process.
ESSENTIAL DUTIES AND TASKS:
* Conducts a Latitudes sales presentation as trained and scheduled.
* Attends training classes for continuous improvement. Supports and upholds the mission, vision, and philosophies of OLCC, Inc. Achieves personal and departmental written objectives as established.
* Participates in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers. Resolves all customer service challenges.
* Review all customer cancellations.
* Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Manager of the Sales and Marketing Services. Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience.
QUALIFICATIONS:
* One year of timeshare and/or package sales experience preferred.
* Verifiable sales statistics.
* Self-directed and independent but works as a team player.
* Excellent customer service skills.
* Strong oral communication skills.
* Strong work ethic, high energy level, and positive attitude.
* Dependable and goal-oriented.
* Must have reliable transportation.
* Must be process-oriented with attention to detail.
* Self-directed and independent but works as a team player.
* Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service, or product from guests and co-workers.
* Participates in proactive team efforts to achieve departmental and company goals.
Excellent customer service skills.
* Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals toward goal achievement.
* Pursuit of continuous improvement to improve, enhance, or increase personal knowledge and skills that will assist in job performance.
* Must work weekends
* Must have an active AZ Real Estate License
BENEFITS & COMPENSATION BASICS:
* Outstanding and fun company culture
* Weekly pay!
* Paid training & lucrative compensation plans
* Rewards and recognition for sales: Quarterly Award Dinners, Summer Jam, Sales & Marketing Awards, Presidents Club/Masters Trip (Annual Trip that is all-expense paid where top producers can bring a plus one), and more
* BONUSES - We've given out $4 Million this year alone
* ClubGO - Points to use for a free resort stay each year. Points go up with tenure and are awarded annually
* HICV Perkspot.com (Discounts on auto, insurance, apparel, wellness, pets, travel, gifts, electronics, etc.)
* A+ Rating with BBB
* Signed 100-year Extension of Strategic IHG Marketing Alliance as of 2019
* Succession Planning Tool - Helps Plan for Long-Term Career Growth
* Give Kids the World Annual Charity Support
* Toys For Tots Christmas Charity Support
* ARDA Award-Winning Training
* Expansions Leadership Training/Mentorship Program
* Growth Opportunities
* Tuition Assistance & Language Courses
* BEST Referral Compensation - $200 - $12,700.00 per referral
* 401k Match, 100% up to 4% of income
* Benefits at 90 days - Medical, Dental, Vision, and even elective benefits such as life, disability, accident, pet, and more.
* IHG Travel Discounts - 18 Brands - 14K Properties Worldwide - $39 - $99 per night
* Holiday Inn Club Vacation Accommodation Discount - up to 50% off regular rates
* Discounted & Free Golf
* Discounts at Resort Restaurants and Retail Stores
* Paid Time Off at 90 days that begins accruing on day 1
* Volunteer Paid Time Off
* Employee Assistance Program - Counseling Sessions include Family, Finances, and Legal Advice (6 per issue, per year)
* Academy of Learning & Development
* Orange at Heart
* Milestone & Service Awards
SCHEDULE:
* Weekends and most holidays are required.
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Guest Services Representative/Night Audit Part-Time
Mesa, AZ job
Job Description
Shift: 12am-8am
About the Role:
Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!
What You'll Do:
Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.
What We're Looking For:
To excel in this role, you'll need a combination of technical skills and personal qualities:
Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.
Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.
Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.
Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.
Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.
Benefits:
Competitive Pay
Monthly Bonus Potential
Flexible Scheduling
Direct Deposit
Cross-Training
Growth Potential
Ready to Join Us?
If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.
Apply today and Make My Place Your Place!
Job Posted by ApplicantPro
Licensed Realtors - Vacation Sales | Up to $10,000 First-Year Incentives
Holiday Inn Club Vacations job in Scottsdale, AZ
Sales Consultant - Earn $100K+ | Holiday Inn Club Vacations At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who bring courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. If you instill confidence, trust, and respect, and thrive in a high-energy, results-driven environment, we want you on our team.
Why This Role Stands Out
This isn't just another sales role, it's your chance to build a career while helping families create lasting vacation memories. We provide pre-qualified leads (no cold calling), paid training on sales, product knowledge, and the psychology of the sale, and uncapped commission, with top performers earning $100,000+ annually. You'll join a trusted brand recognized worldwide through Holiday Inn Club Vacations and IHG Hotels & Resorts.
What You'll Do
You'll spend roughly 80% of your time delivering presentations and conducting property tours, and 20% in morning motivational meetings, training, and professional development. Daily use of tablets and digital tools makes being tech savvy essential.
Licensing & Travel
Sales Consultants must have an Arizona Real Estate License. No travel is required beyond your home resort, but top performers have opportunities to expand to multiple resorts. Travel, licensing, and selling opportunities are based on performance and company needs.
Benefits That Support You
We offer comprehensive perks that reward your success and support your well-being. This includes competitive compensation with uncapped earning potential, medical, dental, vision, and 401(k) with employer match, travel discounts, tuition reimbursement and career development opportunities, professional counseling and family support programs, paid time off, parental leave and holidays, and even a paid volunteer day ("Wish Day") to give back to causes you care about.
Qualifications
We're looking for individuals with energy, drive, and passion. Sales or marketing experience is preferred but not required. You should be outgoing, a strong communicator, comfortable with digital tools, and flexible to work weekends and holidays.
Your Future with Us
Many leaders started as Sales Consultants and advanced into management and director roles. With mentorship, training, and a culture that rewards hard work, your career growth possibilities are limitless.
If you're motivated by success, passionate about helping families, and eager to thrive in a supportive, high-energy environment, Holiday Inn Club Vacations is where your career takes off.
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Housekeeping Inspector
Phoenix, AZ job
Job DescriptionWe're looking for a professional, experienced housekeeping manager to perform impeccable housekeeping services and provide our guests with a safe and clean environment for an exceptional stay with us. You'll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget. Experience in a supervisory role overseeing housekeeping staff or a similar role is required. If you have excellent communication skills and leadership experience, we highly encourage you to apply.Compensation:
$17 - $18 hourly
Responsibilities:
Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
Order cleaning supplies as needed, control inventory and manage the department budget
Handle the hiring and training of housekeeping staff so that they can achieve and exceed our standards of cleanliness and customer satisfaction
Keep a record of areas cleaned by room attendants and make a note of any issues such as room damage or maintenance requests
Qualifications:
The ideal applicant is an experienced leader who demonstrates great attention to detail and customer service skills
A High school diploma or GED is required
Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar
Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment
2+ years of hospitality or guest services experience
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Hotel Breakfast Attendant
Phoenix, AZ job
Job DescriptionOur busy hotel is looking for an enthusiastic and detail-oriented customer service professional to make our guests' dining experience memorable. As our breakfast attendant, you will set up the buffet daily, ensuring that fruits, bread, cereals, and bakery items are well-stocked, and break down the buffet after service. The breakfast attendant will also refill coffee and beverages as needed or when asked and remove dirty dishes and utensils. Candidates should be enthusiastic about customer service. Experience working in the food service industry is a plus. Apply now if you love working with people and offering a fantastic guest experience!Compensation:
$16 - $18 hourly
Responsibilities:
Address visitor questions and requests promptly, courteously, and efficiently
Disinfect and clean service lines, beverage dispensers, and other equipment following health and safety procedures
Ensure setup is complete each morning for the breakfast buffet and fresh foods are always available during the service hours
Take orders, and deliver food and drinks to guests while they are in the dining area
Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
Qualifications:
Displays impeccable time management and organizational skills
Possess a high school diploma or equivalent certification (GED)
Excellent communication and interpersonal skills for working with guests and other team members
Food service industry experience is highly desired
Must have a strong focus on putting the guest first with exceptional customer service experience
About Company
Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.
We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.
In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
General Maintenance
Mesa, AZ job
Job Description
Are you passionate about keeping everything running smoothly? My Place Hotels is seeking a dedicated Maintenance employee to join our team and play a key role in maintaining our property to the highest standards. If you're looking for a position where your skills and expertise can make a real impact, this is the opportunity for you!
About the Role:
As a Maintenance Technician at My Place Hotels, you'll play a crucial role in our commitment to delivering exceptional customer service and maintaining a safe environment for our guests and staff. Your primary responsibilities will include performing and recording maintenance tasks, executing preventative maintenance, and ensuring that all mechanical areas are in excellent condition.
Key Responsibilities:
Work Orders: Complete work orders on a daily and timely basis. Respond to maintenance requests quickly to solve issues and minimize disruptions for guests and staff.
Preventative Maintenance: Execute preventative maintenance tasks for interior and exterior areas of the hotel. Including inspecting and servicing equipment and facilities to prevent issues before they arise.
Maintenance Records: Maintain accurate records of all maintenance activities, including completed work orders and preventative maintenance. This helps ensure that the hotel's operations run smoothly and that all issues are tracked and resolved.
Mechanical Areas: Maintain all mechanical areas, including HVAC, plumbing, electrical, and general infrastructure, in a safe, orderly, and clean condition.
Customer Service: Contribute to the hotel's commitment to providing the highest quality of service by ensuring that all maintenance work is completed efficiently and to the highest standards.
Job Requirements/Knowledge/Skills/Abilities:
Basic Computer Skills: Microsoft Office and basic computer applications to manage maintenance records.
Communication Skills: Excellent written and spoken communication skills to interact with guests, staff, and vendors professionally and clearly.
Organizational Skills: Strong multi-tasking and organizational abilities to handle various maintenance tasks efficiently and effectively.
Dependability: A reliable, professional demeanor with a consistent approach to all tasks and responsibilities.
Attention to Detail: A meticulous eye for detail to ensure all maintenance work meets high standards of quality.
Problem-Solving Skills: Strong problem-solving and troubleshooting skills, including experience with electrical, plumbing, general repairs, etc.
Tool Knowledge: Basic knowledge of hand tools, power tools, and equipment used in maintenance work.
Benefits:
Flexible Scheduling: Daytime hours - Part time
Direct Deposit
Cross-Training
Growth Potential
Why Join Us?
At My Place Hotels, we value our team members and strive to create a supportive work environment. If you're dedicated to high-quality maintenance work, enjoy problem-solving, and want to be part of a team where your contributions are recognized, we invite you to apply.
Make My Place Your Place by applying today!
Job Posted by ApplicantPro
Part-time Front Desk Specialist
Holiday Inn Club Vacations job in Scottsdale, AZ
The Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume the position of technical and service expert in the business center and provide Wi-Fi access to ensure great first and last impressions. Other responsibilities include posting folios, handling cash, controlling key accounts, and assisting guests with various questions and concerns.
COMPANY BENEFITS:
* 401K with Company Match
* PTO
* Heavily Discounted Hospitality Stays & the Company Perks Website
* Company Appreciation Platforms & Innovation Contests
* Growth Opportunities & Stability
* Excellent Company Culture
ESSENTIAL DUTIES AND TASKS:
* Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
* Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
* Maintains and is responsible for a house bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation.
* Communicates with Housekeeping, as appropriate, to expedite the cleaning of units.
* Performs other duties as assigned.
EDUCATION and/or EXPERIENCE:
* High School Diploma or GED equivalent or an equivalent combination of training, education, and experience.
* Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
* Bilingual a plus
QUALIFICATIONS:
* A commitment to providing outstanding customer service
* Knowledge of the Microsoft Office Suite
* Able to acquire a clear understanding of timeshare ware applications
* Basic knowledge of hardware and peripheral devices is required to perform the job
* Ability to establish and maintain effective working relationships with co-workers and leaders
* Strong problem-solving skills
* Capable of seeing a task through to completion
* Strong organizational skills
* Excellent verbal and written communication skills. Fluent in the English language
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Quality Assurance / Closing Officer - Vacation Ownership Sales (Experience Required)
Holiday Inn Club Vacations job in Scottsdale, AZ
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Position Overview
Holiday Inn Club Vacations' Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience.
To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties and Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership.
Confirm and verify sales transactions and contractual documentation for accuracy and compliance.
Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue.
Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation.
Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
Strong attention to detail with a process-driven mindset.
Ability to work independently on projects while contributing as a collaborative team member.
Excellent customer service and conflict-resolution skills.
Effective oral and written communication abilities.
High energy level, strong work ethic, and professionalism.
Excellent administrative, organizational, and planning skills.
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In-House Marketing Representative
Holiday Inn Club Vacations job in Scottsdale, AZ
Job Description
The In-House Marketing Representatives primary objective is to persuade qualified In-house guests to participate in a sales presentation during their stay on the property. They are responsible for exceeding the guests and owners' expectations after check-in by providing resort and area information. The representative must maintain the utmost of integrity and provide a “World Class” experience to owners and guests with every interaction. Must be independently motivated and goal-oriented.
ESSENTIAL DUTIES AND TASKS:
Responsible for identifying and scheduling qualified tours for our team of sales consultants.
The representative will participate in a proactive team effort to achieve departmental and company goals.
The representative is expected to provide a high-quality and warm experience to our guests and members.
Must maintain constant communication with the Director of In-House Marketing for all exceptions and events.
QUALIFICATIONS:
Dependable and goal-oriented.
Must have reliable transportation.
Self-directed and independent but works as a team player.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests.
Excellent customer service.
Strong oral communication skills.
Strong cash handling skills.
Must have full availability
Timeshare marketing experience preferred
BENEFITS
Lucrative Compensation Plans
Rewards & Recognition Programs
Annual Bonus Opportunities for Select Roles
Comprehensive Medical, Dental, and Vision
401K Match
Team Member Travel Perks and Discounts
Tuition Assistance
Referral Compensation Program
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Groundskeeper
Holiday Inn Club Vacations job in Scottsdale, AZ
Job Description
The Groundskeeper will be responsible for performing general maintenance, as well as daily trash pickup and removal, and grounds maintenance. Will work with other resort staff and contract staff as well.
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Why You'll Love Working Here - Our Benefits We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance:
Health & Wellness
Comprehensive Health Coverage: Medical, Dental, Vision & Prescription
HSA & FSA Options
Employee Assistance Program (EAP): Free mental health, financial & legal counseling
Additional Elective Benefits: Pet Insurance, Short & Long-Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance
Financial & Lifestyle Benefits
401(k) with Company Match
Paid Time Off (PTO)
Heavily Discounted Hospitality Stays & Access to Our Perks Website
Tuition Assistance Program
Culture & Growth
Employee Appreciation Platforms & Innovation Contests
Strong Growth Opportunities & Long-Term Stability
An Excellent, People-First Company Culture
Essential Duties & Tasks:
Perform daily tasks such as weeding, mulching, trimming, mowing, and basic facility inspections for deficiencies and debris. The use of heavy machinery is required.
Picking up debris in the outer common areas of the resort
Maintain expectations for all aesthetics while upholding standards set forth by the company. Report grounds conditions and general issues that don't comply with our standards.
Inspect common areas to prep for the day's activity.
Occasional chemical applications for nuisance weed control.
Work with other resort staff and vendors as necessary and perform other duties as assigned.
Education and/or Experience:
High school diploma or GED
Entry level 0-6 months
Groundskeeping or landscaping experience is highly preferred
Qualifications:
Must be at least 18 years of age
Knowledge of tools, methods, and materials used in grounds maintenance
Must have the ability to operate motorized equipment
Must have basic knowledge of irrigation and drainage systems
Must be able to understand principles and regulations for chemical applications
Must have the ability to read and understand product labels for chemicals used