We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of our customer service department, you will play a crucial role in resolving customer inquiries and concerns while working remotely. This position offers an exciting opportunity to contribute to our company's commitment to exceptional customer satisfaction.
Handle incoming customer calls, emails, and chat messages with a friendly and empathetic approach
Identify and resolve customer issues efficiently and effectively
Escalate complex problems to appropriate departments when necessary
Maintain accurate records of customer interactions and follow-up actions
Collaborate with team members to share knowledge and best practices
Meet or exceed performance metrics related to call handling time, customer satisfaction, and resolution rates
Stay updated on company policies, products, and services to provide accurate information to customers
Participate in ongoing training and development programs to enhance customer service skills
Qualifications
Excellent verbal and written communication skills with a focus on clarity and empathy
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and CRM systems
Demonstrated ability to multitask and manage time effectively in a fast-paced environment
Self-motivated with the ability to work independently in a remote setting
Previous experience in customer service or call center environment
Experience with remote work preferred
High school diploma or equivalent required; customer service certification a plus
In-depth knowledge of customer service best practices and conflict resolution techniques
Ability to maintain a professional and supportive demeanor in challenging situations
Comfortable with technology and ability to troubleshoot basic technical issues
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-30k yearly est. 1d ago
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Lifecycle Marketing Coordinator
Crate & Barrel 4.4
Northbrook, IL jobs
Drive company sales growth and profitability by supporting the Lifecycle Marketing team to plan, schedule, and execute timely email, SMS, and Push messages to our various audiences. Collaborate with the team on channel strategies and accurate execution of campaigns. Contribute to reporting and enhancing processes and campaign performance. This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as an Lifecycle Marketing Coordinator...
+ Maintain project schedules and track progress of email, SMS, and Push sends, from initial creative through to development and deployment
+ Assist with the management of messaging calendar and schedule adjustments
+ Route creative through stakeholder approval process and collaborate with creative team on changes
+ Manage the day-to-day campaign creation and configuration process in marketing platforms
+ Assist in managing the library of creative assets in content personalization tools
+ Review proofs for content and design accuracy
+ Assist in strategic planning and test plan development to optimize channel performance
+ Assist in campaign reporting and channel performance analyses
+ Stay up to date on channel best practices and research the competitive landscape to identify new opportunities
What you'll bring to the table...
+ Experience with ESPs preferred, specifically Salesforce Marketing Cloud
+ Experience using tools such as Asana, Attentive, Movable Ink is a plus
+ Strong problem-solving skills, organizational, and analytical skills
+ Ability to multitask in a fast-paced environment
+ Detail oriented
+ Strong project and time management skills
+ Strong interpersonal and communication skills
+ Team player with demonstrated ability to work effectively with multiple cross-functional groups
We'd love to hear from you if you have...
+ A minimum of 1 year of hands-on experience in developing digital marketing campaigns
+ Proficient with Google Workspace
+ Bachelor's Degree in related field required
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
$37k-50k yearly est. 11d ago
Associate Merchant
Crate & Barrel 4.4
Northbrook, IL jobs
The Associate Merchant supports the Merchant in all aspects of product assortment, financial planning and vendor partnerships in accordance with the sales, margin, turnover and flow goals for the assigned product category. This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as an Associate Merchant...
+ Make recommendations to Merchant regarding product assortment, pricing and merchandising strategies reflecting goals based on trends and forecasts
+ Participate in the final decision making process by providing expert recommendations to Merchant regarding seasonal and core product mix for a given department
+ Analyze sales information in order to identify opportunities to increase sales and margins
+ Based on research and analysis, participate in recommending, setting and approving product-pricing strategies to achieve specific margin objectives and executes exit strategies as needed
+ Provide recommendations regarding short term buying plans and long term strategies
+ Negotiate product costs, terms, subsidy and VIR
+ Develop and maintain vendor partnerships by providing analytical metrics to Merchant, influencing the supplier management strategy to support overall department strategy and works to improve all aspects of supplier relationship
+ Build and maintain assortment plans and SKU counts
+ Gather and synthesize information from partners to make strategic recommendations to Merchant
+ Analyze business trends and opportunities by identifying and maximizing key items via test strategies
+ Conduct competitive intelligence and use information to identify opportunities and challenges for in-season business and future seasons
+ Lead product sequencing, including layouts and copy edits and communication with cross-functional teams
What you'll bring to the table...
+ An understanding of merchandising plans and processes
+ Strong financial acumen and experience with negotiations
+ Strong understanding of Microsoft Excel, PowerPoint and Word
+ Strong written and verbal communication skills
+ Strong collaboration skills
+ Strong attention to detail and accuracy
We'd love to hear from you if you have...
+ 3+ years retail merchandising experience, or education equivalent or related area
+ Bachelor's degree or equivalent experience
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
$25k-32k yearly est. 11d ago
Director, Merchandise Planning
Crate & Barrel 4.4
Northbrook, IL jobs
The Director of Merchandise Planning is responsible for driving and managing merchandise and financial plans, and inventory optimization across all channels. This position drives the strategic framework supporting the forecasting of sales, promotions, markdowns, receipt flow and inventory levels. This leader identifies risks to the business and develops strategies and action plans in cooperation with merchandising and cross-functional partners to mitigate those risks profitably. This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as a Director, Merchandise Planning...
+ Develop, execute, and communicate pre-season and in-season financial plans, merchandise plans, and strategies to support the merchandising, marketing, and financial objectives of the business
+ Develop strategies, create a framework to lead the merchandise planning team to maximize revenue, gross margin, inventory turn goals, and EBIT across stores and e-commerce
+ Create and lead the strategy for multi-channel allocation effectiveness, as well as improvements in store performance and productivity
+ Manage item planning and forecasting for ordering, receipt flow, allocation, and other cross-functional needs, including key item management and reaction to business trends and risk assessment
+ Guide the analysis of monthly open-to-buy and financial sales, in-season product performance reviews, and monthly business reviews
+ Build and execute long-term and financially sound assortment plans and growth strategies in partnership with divisional merchandising managers
+ Liaise with marketing, stores, and eCommerce to create and execute brand-wide merchandise promotional strategy to drive sales while maximizing gross margin
+ Lead cross-functionally with DPMs, DMMs, and Associate Director Strategic Operations to create consistency and strong operational processes across all merchandising functions to manage critical deadlines, coding, hunt path, and product lead times
+ Present executive-level recommendations on business results and strategy
+ Work with cross-functional leaders and business partners on process, systems, sourcing, supply chain, etc, as needed to drive CBH efficiencies and effective inventory management
+ Inspire, coach, develop, and manage the planning and allocation team
What you'll bring to the table...
+ Strong financial and planning acumen and experience in developing strategy and presenting data, and analysis
+ Able to develop and maintain strong working relationships with peers, cross-functional partners, and executive/senior leaders
+ Superior leadership and communication skills- to communicate high-level vision to senior management as well as tactical direction to the teams.
+ Strong ability to prioritize and focus on only key initiatives to drive the business.
+ Demonstrated ability to approach opportunities with a problem-solving mindset.
+ Strong change management skills and experience
+ Ability to make final decisions that impact the effectiveness of the team
We'd love to hear from you if you have...
+ 10+ years retail planning experience
+ 7+ years leading teams
+ Bachelor's degree in business or related field, or equivalent experience
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
$111k-156k yearly est. 10d ago
Remote Coordinator Enterprise Triage
Walgreens 4.4
Deerfield, IL jobs
Only considering candidates in Texas (preferred), Michigan, & Florida Responsible for processing referrals from intake through order scheduling for new referrals that are sent from Community Based Specialty Pharmacies (CBSP) to Central specialty pharmacy for dispensing. Assists with inbound and outbound triage and transfer requests for prescriptions to ensure that prescriptions are routed to the most appropriate channel within the Walgreens enterprise. Partners and communicates closely with Walgreens central specialty, Home Delivery, Community Based Specialty pharmacy and Retail teams, as well as patients and physician offices.
Job Responsibilities
Records and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contact.
Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Creates referrals for incoming transfers from across the Walgreens enterprise.
May perform Order Processing functions such as data entry, call doctors' offices for Rx clarifications, and triage calls to a pharmacist as appropriate.
Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate.
Coordinates enrolling patients with financial assistance programs, upon patient consent.
Coordinates and schedules patient orders, including making calls to patients and doctors' offices to schedule orders in accordance with site of care requirements.
Uses internal tools and Excel documents to determine correct channel or location for a specialty prescription to be filled within the Walgreens enterprise.
Serves as a single point of contact for inquires from Walgreens Community Based Specialty pharmacies.
Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs).
Respond to inquiries and provide guidance related to Limited Distribution drug access and referral routing across the enterprise.
Assists with the reporting of triaged inbound and outbound requests.
Other responsibilities as judgment or necessity dictate.
About Walgreens
Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
High school diploma or GED.
1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations.
Intermediate level skill in Microsoft suite of products.
Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Willing to work mandatory extra hours including evenings, weekend, and/or hours outside of business hours.
Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.
1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
We will consider employment of qualified applicants with arrest and conviction records.
#VHDEI
An employee in this position can expect an hourly rate between $16.50-$22.00. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
$16.5-22 hourly 32d ago
Coordinator Manufacturer Special Programs - Remote
Walgreens 4.4
Deerfield, IL jobs
Provides individualized service to new and existing Manufacturers/HUBs/patients in relation to their prescriptions, clinical services and program inquiries for Free Drug, Quick start, Bridge, PAP, replacement or Cash-discount programs. Responsible for processing referrals from initial approval, through verification and shipment in compliance with contractual requirements and will understand manufacturer established eligibility criteria, including but not limited to calculating household income and applicable % of Federal Poverty Guidelines (FPL), and collecting necessary financial documents from patients.
**Job Responsibilities:**
+ Serves as the single point of contact for manufacturers and third-party HUBs relating to any patient, prescription, program or data query, while ensuring policies and procedures are followed; coordinates patient care by scheduling referrals communicating shipment information, assessing supply needs, verifying patient information, and triaging patients to a pharmacist, as appropriate.
+ Creates and processes through all assigned referral and order stages including re-orders received by electronic data feed, fax, mail and telephone; partner closely with manufacturer/HUB Case Managers to ensure streamlined communication and minimize service interruptions.
+ May perform Order Processing functions such as data entry, calling doctors' offices for Rx clarifications and updating patient medical profile.
+ Performs review of patient financial documents to determine FPL% (Federal Poverty Level percentage) to perform eligibility determination functions.
+ Creates and distributes daily Bridge Report and Quick Start reports for review of patient eligibility for department Bridge and Quick Start programs, as well as processing through all referral and order stages all Bridge and Quick Start referrals and re-order referrals.
+ Completes monthly benefit investigation to determine patient's eligibility for patient assistance programs (PAP), including review of patient financial documents.
+ Consults with the pharmacists to make them aware of any changes in a patient's condition, compliance issues or side effects and transfer patients directly to a pharmacist for counseling, as needed.
+ Assists with patient activities, including follow-up calls for patient's next order/refill, initiate the discharge of patient from services, contact a patient's doctor's office to schedule delivery of an order, request a letter be sent to the patient if unable to make contact and any other reminders necessary related to the patient's care.
+ Other responsibilities as judgment or necessity dictate.
**About Walgreens**
Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** 1722356BR
**Title:** Coordinator Manufacturer Special Programs - Remote
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Retail
**Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015
**Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y
**External Basic Qualifications:**
+ High school diploma or GED.
+ At least 1 year of experience in patient care, healthcare, retail, or customer service-oriented role.
+ Experience providing customer service.
+ Strong written and verbal communication abilities.
+ Ability to prioritize and manage multiple responsibilities.
+ Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
**Preferred Qualifications:**
+ Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.
+ Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations.
+ At least 1 year of experience in patient care, healthcare, retail, or customer service oriented role
+ Strong attention to detail
We will consider employment of qualified applicants with arrest and conviction records.
An employee in this position can expect an hourly rate between $16.50 to 22.00 an hour. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for 5 days from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
**Shift:**
**Store:**
$16.5-22 hourly 30d ago
539107BR - Principal Service Designer (hybrid role)
Walgreens 4.4
Chicago, IL jobs
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world's first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Walgreens, one of the nation's largest drugstore chains, is the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy.
Impressive size, scale & expertise
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 13,000 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. The company is reimagining local healthcare and well-being for all as part of its purpose - to create more joyful lives through better health. Through dispensing medicines, improving access to a wide range of health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare.
WBA has more than 315,000 team members and a presence in nine countries through its portfolio of consumer brands: Walgreens, Boots, Duane Reade, the No7 Beauty Company, Benavides in Mexico and Ahumada in Chile. Additionally, WBA has a portfolio of healthcare-focused investments located in several countries, including China and the U.S.
The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA has been recognized for its commitment to operating sustainably: it is an index component of the Dow Jones Sustainability Indices (DJSI) and was named to the 100 Best Corporate Citizens 2021.
Walgreens Boots Alliance at a glance
Unmatched supply chain and procurement expertise, offering customers innovative solutions and optimal efficiencies
A portfolio of retail and business brands, including Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as global health and beauty product brands, such as No7, Botanics, Liz Earle and Soap & Glory
A unique platform for growth in developed and emerging markets
Job Description
The Principal Service Designer will be working in our Chicago office in a hybrid role. This person is responsible for leading holistic service design activities within a designated strategic development area or value stream. He or she champions a design thinking methodology - guiding project teams through the process of capturing, analyzing, and visualizing customer insights; concepting, ideation, prototyping, evaluation and iteration. Solutions generated out of these processes will be truly omni-channel, living in both physical and digital spaces.
A key responsibility is facilitating ideation workshops with cross-functional internal teams, as well as outside design/development partners. This individual must be adept at working with colleagues from research, design, and technology - as well as business SMEs and executives. The Principal Service Designer is a natural collaborator and consensus builder, comfortable both in the field and in the boardroom.
The Principal Service Designer will use a diverse set of methods and tools to illustrate all the components and touchpoints of the service, and co-produce deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes. This leader also helps define service design best practices for Walgreens as we grow our internal practice.
Job Responsibilities
Resides near the Chicago or Deerfield office
Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc.
Communicates, evangelizes, and demonstrates a design thinking methodology
Facilitates ideation workshops with cross-functional internal teams
Helps define service design best practices for Walgreens
Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes
Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights.
Qualifications
Resides near the Chicago or Deerfield office and comfortable working in a hybrid role and office enviorment.
Bachelor's degree and at least 5 years of experience leading service design and/or user experience projects OR a High School Diploma/GED and at least 8 years of experience leading service design and/or user experience projects.
Experience in leading/mentoring user experience, product, or service designers
Experience conducting qualitative user research
Experience participating in and defining, user experience processes including identifying best practices
Experience interacting with creative teams, business owners and technical teams
Familiarity with engineering / development processes, particularly Agile
Additional Information
All your information will be kept confidential according to EEO guidelines.
$139k-179k yearly est. 1d ago
PHARMACIST - OFFICE SETTING/2ND SHIFT/HYBRID
Kroger 4.5
Columbus, OH jobs
Perform Drug Utilization Review and Pre-verification workflow steps while supporting clinical initiatives (e.g.: MTM, adherence programs, and other initiatives to improve patient outcomes) in a centralized, closed-door pharmacy setting. Ensure the highest quality, accuracy, and efficiency is maintained in the delivery of patient prescriptions throughout the customer experience and interaction with the host pharmacy. Direct technicians in the areas of accuracy, workflow, KHC activities. Perform and oversee the associated record keeping activities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum
- Bachelor's Degree pharmacy
- Any proven leadership experience
- Pharmacist License
- Familiar with industry/technical terms and processes
- Ability to organize and prioritize a variety of tasks/projects
- Proficient with Microsoft Office Suite
Desired
- 1 year store pharmacy experience
- Any mail order experience
- Perform and oversee required workflow activities defined for centralized processing and associated record keeping activities
- Provide customer service making both internal and external customers feel welcome, important, and appreciated
- Work to broaden personal knowledge and pharmacy skills including obtaining/maintaining additional individual pharmacy licensure as required to maintain the business
- Verify prescriptions issued by prescribers to assure accuracy and determine formulas and ingredients needed.
- Verify new and refill medications against existing medications and patient profile to ensure that drug-drug or drug-disease interactions are reconciled prior to filling prescription
- Display a positive and professional attitude
- Maintain established procedures for quality assurance and reinforce safety programs by complying with safety procedures and identify or correcting unsafe conditions
- Communicate information with department members that impact the department or job functions
- Participate in periodic review of policies and procedures and update as needed
- Communicate with the Pharmacy Supervisor and Operations Manager regarding any operational issues, suggestions and/or repairs
- Adhere to all company, local, state, and federal laws and guidelines, including HIPAA Fraud, Waste and Abuse, and DEA Procedures
- Work collaboratively with team members to promote teamwork and align the goals of the organization
- Promote trust and respect among the team
- Participate in the orientation and training of new pharmacists and associates
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
$116k-142k yearly est. Auto-Apply 60d+ ago
Planner, Merchandise
Crate & Barrel 4.4
Northbrook, IL jobs
The Planner, Merchandise is responsible for the inventory strategy and financial forecasts for a segment of the business, with a goal of maximizing company sales growth and profitability. This role works closely with the Divisional Planning Manager and merchandising team on designing and implementing thoughtful inventory strategies that promote profitable sales growth and satisfy customer demand. This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as a Planner, Merchandise...
+ Manage end-to-end inventory strategy for product category including new product buys, reorders and end-of-life markdowns
+ Develop pre-season plans in coordination with department and company targets
+ In collaboration with Buyers, forecast sales, margin and inventory at a category level based on changes in trend strategy or business climate
+ In partnership with the Buyer, deliver promotional strategies that maximize profitability
+ Lead monthly business review (OTB) to determine actions that will optimize sales and gross margin
+ Develop and provide appropriate business analysis to influence future purchases and assortment strategies
+ Build strong cross-functional partnerships to enable successful business strategies and flawless execution
+ Drive item planning and forecasting for ordering, allocation and cross-functional need
+ Manage category planning operations, including critical deadlines, coding, hunt paths and product lead-times
What you'll bring to the table...
+ Strong financial acumen and experience in presenting data and analysis
+ A collaborative mindset, and focus on an engaged customer experience
+ Strong communication skills within team and department
+ Detail orientation, with focus on consistency and accuracy
+ Proficiency with spreadsheets and planning tools
We'd love to hear from you if you have...
+ 3+ years in merchandising, planning/allocation, buying or equivalent experience
+ Experience with inventory management, IT systems, product pipeline process design, and promotional strategies
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
$61k-89k yearly est. 11d ago
Store Inventory Control Specialist - Litchfield, IL
Casey's 4.2
Remote
Looking for a great full-time opportunity with a 3 day weekend?
We are seeking reliable and detail-oriented team members to join our Litchfield, Illinois crew as a Store Inventory Specialist!
What You'll Do:
As part of Casey's Inventory team, you'll play a key role in keeping our stores running smoothly. Scan the QR code below to watch a short video to learn more:
How the Day Works:
Team members meet at a designated Casey's store. From there, the team travels together in a company vehicle to other Casey's locations in the Litchfield area to complete a physical inventory of store products. Here's the best part: you're paid the moment you leave the designated store until you return at the end of the day. This means all travel and work time is covered!
Travel Expectations:
Overnight travel of up to three nights per week may be necessary depending on store distance. Company paid lodging and meal per diems are included.
Compensation and Benefits:
Starting pay between $18 - $20 per hour, depending on experience.
Competitive benefits, including health, dental, and vision insurance.
401(k) with company match of up to 6% offered the first of the month after 90 days of employment.
Paid vacation and sick time upon hire.
Team member discount during your shift
Have additional questions? Send an email to StoreInventoryQuestions&*******************.
If you enjoy working independently, being on the move, and making a difference, this could be a great fit for you!
$18-20 hourly Easy Apply 1d ago
Sales Specialist
Casey Wilson 4.2
Kokomo, IN jobs
Job Description Benefits/Perks
Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off
We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.
Job Summary
The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events.
Responsibilities
Develops knowledge of the local market dynamics for business development opportunities for all product lines
Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers
Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts (Includes leads through COI, social media, B2B and B2C networks, and sales lead groups)
Secures new business through individual effort and established lead methods
Prepares quotations and applications and delivers effective presentations in order to close sales
Qualifications
Ability to work independently to plan, set priorities and organize work
Active involvement in the local community
Demonstrated sales and customer service experience
Excellent oral and written communication skills
Demonstrated analytical skills
Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers
Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.
Flexible work from home options available.
$32k-43k yearly est. 15d ago
Licensed Remote Pharmacy Technician (Texas Only)
Walgreens 4.4
Deerfield, IL jobs
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments.
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities
Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
About Walgreens
Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
18 years of age or older
High School Diploma or GED.
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Communicate effectively in writing and verbally.
Proficient in pharmacy math for accurate dosage calculations
Skilled at using multiple computer systems accurately and efficiently
Experience in fast-paced, customer-facing environment
Proficient in pharmacy math for accurate dosage calculations
Skilled at using multiple computer systems accurately and efficiently
Experience in fast-paced, customer-facing environments
At least one year of pharmacy technician experience in a retail or call center environment.
At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records
$23k-28k yearly est. 11d ago
Head of Commercial Development, Clinical Trials - Remote
Walgreens 4.4
Deerfield, IL jobs
The success of Walgreens Clinical Trials business relies on building partnerships through commercial agreements with biopharmaceutical partners. The Head of Commercial Development, Clinical Trials will be a leader in an organization that is committed to push scientific boundaries to advance patient and RWE driven healthcare solutions to bring value to a robust commercial team while applying their experience, expertise, and relationships to help maximize the value that Walgreens can bring to its stakeholders.
The Head of Commercial Development, Clinical Trials will have extensive experience selling in drug development services including in patient recruitment, site management, and real-world data to drive innovative solutions for the biopharmaceutical industry. This role will oversee, plan, and direct all aspects of the Clinical Trials commercial efforts to achieve growth through commercial relationships, including leveraging existing network and continually building new relationships with senior executives to initiate commercial conversations with prospective customers.
**Job Responsibilities**
+ Relationship Development and Management:
+ Develops initial conversations and contacts into commercial relationships to drive profitable partnerships and revenue growth for the Clinical Trials business.
+ Leads negotiation with potential commercial customers, involving Clinical Trials stakeholders as needed (e.g., relevant SMEs to bring credibility to discussion, etc.)
+ Works collaboratively with contracting teams to develop commercial structures with potential customers, likely including risk-based arrangements and/or joint ventures
+ Participates and assists in planning business development meetings and events
+ Attends and participates in conferences/exhibits for targeted audiences
+ Sales Growth & Retention Strategy:
+ Accountable for achieving annual sales goals to support the revenue goals for the Clinical Trials business
+ Leads initiatives and projects concerning sales planning and forecasting
+ Crafts value proposition and messaging, defines approach strategy overall and for each prospective client
+ Develops and manages long-term client retention plans
+ Prepares management reports that profile business development pipeline, goals, and targets
+ Develops business case for pursuing open market opportunities and specific commercial arrangements
+ Continually monitors trends in Clinical Trials and real world data/evidence.
+ Partners with others to continuously enhance value for customers
+ Business Development & Operations:
+ Develops and executes strategic sales plan to achieve business development / sales objectives and performance targets.
+ Develops and manages business development policies, procedures, workflows, documents, and forms
+ Implements business development processes and workflows.
+ Ensures compliance and quality of business development process components.
+ Completes accurate documentation and tracking, maintaining records of all business development activities
+ Oversees necessary data collection during pre-sales activity to understand needs, populations served, etc.
+ Ensures appropriate utilization of CRM system established at Walgreens.
+ Team Management and Operations:
+ Oversees work of Business Development team, managing all selling activities, monitoring ongoing performance, and communicating expectations and results
+ Oversee the team conducting the research and analysis to identify and prioritize potential commercial customers
+ Oversees the day-to-day activities within the Business Development team, including hiring, termination, performance management, monitoring, and training
+ Collaborative Sales, Marketing, and Contracting Strategy and Execution:
+ Partners effectively to develop and execute on financial / risk recommendations
+ Partners with Scientific Affairs and Product leads to align customer needs with capability delivery.
+ Collaborates to understand potential overlaps and conflicts in outreach to the market, identify opportunities for coordination or collaboration while maintaining independent business development pipelines.
**About Walgreens**
Founded in 1901, Walgreens (****************** proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
\#LI-TO1
**Job ID:** 1728870BR
**Title:** Head of Commercial Development, Clinical Trials - Remote
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Business Development/Planning
**Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015
**Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y
**External Basic Qualifications:**
+ Advanced Degree (MBA, PhD, MPH) and at least 8 years of experience in business development, real world evidence and/or contracting in biopharmaceuticals industry
+ Experience in a commercial development leadership role in Clinical Trials /RWE business with knowledge of healthcare, technology, and drug development lifecycle
+ Experience in driving and achieving sales and revenue growth on leadership teams for companies leveraging a variety of technologies including AI and analytics and technology solutions for life sciences companies
+ Experience driving sales growth with both new and existing customers
+ Experience operating in a fast-paced, start-up environment
+ Successful track record for strong sales that drive company growth
+ Experience with companies focused on creating solutions with an RWE and patient driven operating model focus
+ Experience listening to customer need and identifying the solutions needed to sell in a more targeted fashion
+ Experience seeking out new opportunities using initiative, managing through challenges. And being proactive to support the Clinical Trials business
+ At least 5 years of experience contributing to financial decisions in the workplace.
+ At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
+ Willing to travel up to 50% of the time for business purposes (within state and out of state).
**Preferred Qualifications:**
+ Proficiency in the following areas: General Management, Commercialization, Sales, Business Development, Go-to-Market Strategy, Customer Success, Account Management, Product Launch, Marketing, Strategic Partnerships, Strategic Planning, and Business Model Innovation
+ Extensive strong network of executive leaders in pharma or other industries, as appropriate
We will consider employment of qualified applicants with arrest and conviction records.
An employee in this position can expect a salary rate between $139,900 and $384,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. This job posting will remain open for a minimum of two weeks from the job posting date. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
**Shift:**
**Store:**
$115k-158k yearly est. 31d ago
Senior Analyst, Digital Marketing
Crate & Barrel 4.4
Northbrook, IL jobs
The Senior Analyst, Digital Marketing is responsible for the project management, analysis and digital measurement across brands (Crate & Barrel, CB2, Crate & Kids and Hudson Grace) across digital channels to inform data driven decision making around traffic, sales and customer development across digital touchpoints. This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A Day in the Life of a Senior Analyst, Digital Marketing...
+ Manage digital reporting and analysis across all major advertising programs, taking customers' multichannel experience into consideration
+ Improve digital measurement by using state-of-the-art tools and automation whenever possible
+ Serve as an expert on digital measurement within the company and create awareness for its opportunities and challenges
+ Work cross functionally across paid search, paid social and display to inform share of voice budgeting
+ Conduct deep-dive analyses and develop advanced omni-channel reporting
+ Develop and maintain analyses and models that enable the company to market or operate more efficiently
+ Work toward automation of repetitive daily/weekly/monthly tasks working alongside MarTech team
+ Implement and improve reporting and ad hoc analysis processes such as dashboarding
+ Partner with Customer Data MGMT team to effectively land all current and any new digital data points in Customer Data Warehouse to allow for efficient and effective analysis
+ Partner with Customer Analytics team to improve overall digital analytics IQ of the the broader organization
+ Partner with eCommerce Analytics team on tracking, measurement and insights for Marketing channels
+ Constantly think about ways to improve the program using state-of-the-art tools and automation whenever possible
+ Participate in projects that increase the departments technical capabilities, improve data structures and data integrity and promote new strategic efforts
+ Work closely with Personalization team to identify potential trigger points in the digital data for additional customer personalization
+ Sustain effective relationships with key business partners (internal business units, external parties, outside vendors)
What you'll bring to the table...
+ Ability to serve as Digital Measurement expert, including Paid Search, Social, Display and other digital channels
+ Attention to detail and the ability to manage multiple projects at once
+ Strong analytical skills with a proven record of finding insights by analyzing data
+ Strong project management skills
+ Understand customer needs and trends for our core consumer
+ Advanced proficiency in Excel required
+ Proficiency in Web Analytics tools (Omniture, Google Analytics), SQL, Access or related knowledge in their underlying processes preferred
+ Familiarity with programming languages such as Javascript, Python etc. a strong plus
We'd love to hear from you if you have...
+ 5+ years experience in Digital Marketing, Paid Search or Paid Social, eCommerce, Analytics or a related field
+ Bachelor's degree in marketing, advertising, economics, finance or analytics focus preferred or equivalent work experience
+ Experience partnering with vendors or 3rd parties in the following areas: ensuring that deadlines are met, that plans are accurate and budget/goals are achieved
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
$79k-99k yearly est. 11d ago
Specialty Coordinator Enterprise Triage (Hybrid)
Walgreens 4.4
Frisco, TX jobs
Responsible for processing referrals from intake through order scheduling for new referrals that are sent from Community Based Specialty Pharmacies (CBSP) to Central specialty pharmacy for dispensing. Assists with inbound and outbound triage and transfer requests for prescriptions to ensure that prescriptions are routed to the most appropriate channel within the Walgreens enterprise. Partners and communicates closely with Walgreens central specialty, Home Delivery, Community Based Specialty pharmacy and Retail teams, as well as patients and physician offices.
**Job Responsibilities**
+ Records and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contact.
+ Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
+ Creates referrals for incoming transfers from across the Walgreens enterprise.
+ May perform Order Processing functions such as data entry, call doctors' offices for Rx clarifications, and triage calls to a pharmacist as appropriate.
+ Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate.
+ Coordinates enrolling patients with financial assistance programs, upon patient consent.
+ Coordinates and schedules patient orders, including making calls to patients and doctors' offices to schedule orders in accordance with site of care requirements.
+ Uses internal tools and Excel documents to determine correct channel or location for a specialty prescription to be filled within the Walgreens enterprise.
+ Serves as a single point of contact for inquires from Walgreens Community Based Specialty pharmacies.
+ Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs).
+ Respond to inquiries and provide guidance related to Limited Distribution drug access and referral routing across the enterprise.
+ Assists with the reporting of triaged inbound and outbound requests.
+ Other responsibilities as judgment or necessity dictate.
**About Walgreens**
Founded in 1901, Walgreens (****************** has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
\#LI-RD1
**Job ID:** 1679430BR
**Title:** Specialty Coordinator Enterprise Triage (Hybrid)
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 10530 JOHN W ELLIOTT DR,STE 100,FRISCO,TX 75033
**Full District Office Address:** 10530 JOHN W ELLIOTT DR,STE 100,FRISCO,TX,75033-00000-01422-M
**External Basic Qualifications:**
+ High school diploma or GED.
+ 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations.
+ Intermediate level skill in Microsoft suite of products.
+ Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
+ Willing to work mandatory extra hours including evenings, weekend, and/or hours outside of business hours.
**Preferred Qualifications:**
+ Having an active pharmacy technician license or certification as required by state Board of Pharmacy is highly preferred.
+ 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
$28k-35k yearly est. 60d+ ago
Centralized/Retail HYBRID Pharmacist - onsite
Walgreens 4.4
Roseville, CA jobs
Responsible for the implementation of healthcare strategies and driving patient health outcomes. Executes patient intervention pharmacy programs and ensures compliance of clinical pharmacy services. Responsible for executing against identified partner-established pharmacy programs. Drives Pharmacy financial performance by executing on pharmacy programs to maximize reimbursements while improving patient health outcomes. Responsible for prescription processing from a remote setting. Fosters strong relationships with medical communities in assigned area and acts as a representative and liaison of the company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy industry and maintains required licensure.
Job Responsibilities
Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met.
Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations.
Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance.
Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management and Specialty programs).
Provides expertise, resources, education and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity.
Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications.
Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
Performs other work consistent with the job responsibilities in this document as assigned by management.
Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
Ensures compliance with federal, state, and local pharmacy laws.
About Walgreens
Founded in 1901, Walgreens (****************** has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
BS in Pharmacy or PharmD and at least one (1) year of experience in a retail pharmacy environment.
Current Pharmacist license as granted by the appropriate state licensing authority.
Experience motivating team members to research and resolve issues.
Experience working with confidential information.
Willing to work non-standard hours, which may include evenings, holidays and/or weekends.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Willing to travel up to 10% of the time for business purposes (within state and out of state).
Willingness to obtain other state pharmacy licenses if needed.
Knowledge of insurance plans.
Knowledge of computer operating systems including Intercom, Promise, and Plus.
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
$153k-194k yearly est. 60d+ ago
Pharmacy Technician: Clinical Support (Hybrid WFH, Closed-Door Pharmacy)
Kroger 4.5
Cincinnati, OH jobs
Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety
From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
Minimum
* High School Diploma or GED
* Ability to type 35-40 words per minute
* State Registered/Licensed Technician or Nationally Certified Technician
* Ability to pass FBI/BCI background check
* Ability to maintain composure during stressful situations
* Strong attention to detail
* Ability to work both independently and as a team
* Ability to organize and prioritize a variety of tasks/projects
* Strong written and oral communication skills with the ability to effectively communicate with customers
* Intermediate Microsoft Office skills
* Contact Center Experience
* Proven customer service background
Desired
* Retail experience
* Pharmacy experience
* Call Center experience
* Address patient inquiries received directly through Kroger Health Connect telephone number.
* Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
* Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards
* Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
* Resolve and manage difficult customer situations in a professional manner
* Achieve and maintain productivity levels consistent with contact center standards
* Serve as a liaison between Kroger Health & Wellness and the patient
* Problem-solve with a goal of first contact resolution
* Follow-up on patient inquires within departmental guidelines.
* Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
* Assist with the training and development of Kroger Health Connect team members
* Provide feedback and assistance with new program development
* Perform select advanced level functions under the direction of a Patient Service Specialist
* Serve as a backup Patient Service Specialist and assist with the Resource line as needed
* Maintain contact with store personnel as needed
* Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
$27k-33k yearly est. Auto-Apply 60d+ ago
Store Inventory Control Specialist - Jefferson City, MO
Casey's 4.2
Remote
Are you looking for a great entry level position that includes a four-day work week and a $1,500 sign-on bonus? Casey's is looking for a Full-Time Inventory Control Specialist in the Jefferson City, Mo area. In this role, team members will meet at a central location in the Jefferson City, Mo area, and travel in a company vehicle up to a 300-mile radius. There is no weekend work and on the job training is provided.
As an Inventory Control Specialist, you will:
Conduct inventory of merchandise at stores within a region.
Assist in the pricing verification process.
Remove any outdated product from shelves.
Lift and move product in order to effectively scan product.
You'll receive competitive compensation and benefits such as:
$1,500 sign-on bonus - $500 at 1-month anniversary, $500 at 3-month anniversary, and $500 at 6-month anniversary
Starting pay at $19.00 per hour
401(k) offered after 90-days of employment with company match at one year.
Health, Dental and Vision insurance
Vacation and sick time upon hire
$500 monthly 1d ago
Centralized/Retail HYBRID Pharmacist - onsite
Walgreens 4.4
Roseville, MN jobs
Responsible for the implementation of healthcare strategies and driving patient health outcomes. Executes patient intervention pharmacy programs and ensures compliance of clinical pharmacy services. Responsible for executing against identified partner-established pharmacy programs. Drives Pharmacy financial performance by executing on pharmacy programs to maximize reimbursements while improving patient health outcomes. Responsible for prescription processing from a remote setting. Fosters strong relationships with medical communities in assigned area and acts as a representative and liaison of the company. Serves as a subject matter expert and resource to other pharmacists and field leaders. Maintains current knowledge of Pharmacy industry and maintains required licensure.
**Job Responsibilities**
+ Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met.
+ Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations.
+ Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance.
+ Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management and Specialty programs).
+ Provides expertise, resources, education and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity.
+ Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications.
+ Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
+ Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
+ Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
+ Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
+ Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
+ Performs other work consistent with the job responsibilities in this document as assigned by management.
+ Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
+ Ensures compliance with federal, state, and local pharmacy laws.
**About Walgreens**
Founded in 1901, Walgreens (****************** has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** 1556304BR
**Title:** Centralized/Retail HYBRID Pharmacist - onsite
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Retail
**Full Store Address:** 3030 CENTRE POINT DR,STE 700,ROSEVILLE,MN 55113
**Full District Office Address:** 3030 CENTRE POINT DR,STE 700,ROSEVILLE,MN,55113-00000-01406-1
**External Basic Qualifications:**
+ BS in Pharmacy or PharmD and at least one (1) year of experience in a retail pharmacy environment.
+ Current Pharmacist license as granted by the appropriate state licensing authority.
+ Experience motivating team members to research and resolve issues.
+ Experience working with confidential information.
+ Willing to work non-standard hours, which may include evenings, holidays and/or weekends.
+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
+ Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Willing to travel up to 10% of the time for business purposes (within state and out of state).
**Preferred Qualifications:**
+ Willingness to obtain other state pharmacy licenses if needed.
+ Knowledge of insurance plans.
+ Knowledge of computer operating systems including Intercom, Promise, and Plus.
+ Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
+ Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
+ Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
**Shift:**
**Store:**
$128k-160k yearly est. 60d+ ago
Licensed Remote Pharmacy Technician (Texas Only)
Walgreens 4.4
Deerfield, IL jobs
As a Pharmacy Technician in a fast-paced call center environment, you will provide exceptional customer service while managing a high volume of calls (approximately 200 per day). You will navigate multiple pharmacy and communication systems to accurately enter patient information, resolve third-party rejects, and support prescription processing under direct supervision. This role requires adherence to state and federal regulations, company policies, and standard operating procedures, with a focus on accuracy, efficiency, and patient satisfaction. Duties may vary based on department assignments.
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** 1726119BR
**Title:** Licensed Remote Pharmacy Technician (Texas Only)
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015
**Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y
**External Basic Qualifications:**
+ 18 years of age or older
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
**Preferred Qualifications:**
+ Proficient in pharmacy math for accurate dosage calculations
+ Skilled at using multiple computer systems accurately and efficiently
+ Experience in fast-paced, customer-facing environment
+ Proficient in pharmacy math for accurate dosage calculations
+ Skilled at using multiple computer systems accurately and efficiently
+ Experience in fast-paced, customer-facing environments
+ At least one year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records
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