Front Desk Coordinator jobs at Holston Medical Group - 1447 jobs
Front Office I
Holston Medical Group Career 3.3
Front desk coordinator job at Holston Medical Group
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
Company paid Life and Accidental Death and Dismemberment Insurance
Company paid Long Term Disability Insurance
401(k) and Roth Retirement plan with Company Contributions
Medical, Dental, Vision, and additional Life and STD Insurance
Health Savings Account Plan with company contributions
Paid time off
Paid Sick time
Paid Holidays
Employee discounts
And more!
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities:
• Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
• Count money in opening drawer and log amount
• Take the phones off the evening setting and follow-up on any messages left overnight
• Unlock doors for the business day
Check-In Responsibilities:
• Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
• Data entry of patient demographics and insurance information
• Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
• Verify demographic information with patient
• Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
• Provide HIPAA information to patient
• Provide history form to patient if out-of-date
• Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
• Verify insurance eligibility
• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
• Generate router for patient
• Enroll patients in follow my health
• Supply patient with internet password, if requested
Check-Out Responsibilities:
• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
• Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
• Schedule follow-up appointments
• Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license
General Office Responsibilities:
• Answer incoming phone calls
• Create detail specific tasks from patients for nurses and providers with preferred contact information
• Answer general billing questions
• Pick up documents to shred from within the office
• Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
• Distribute items from the fax machine (date stamp)
• Key charges as necessary
• Open and distribute mail
• Ensure all medical records releases are completed and a valid Photo ID is obtained
• Cross train in all areas of the front office when possible
• May have to fill in at other HMG offices upon request based upon the business need on an occasional basis
Closing Responsibilities:
• Close out bank deposit following HMG procedures
• Close out credit card machines for the day
• Make sure all calls are cleared from que before logging out of the phone que
• Forward phones to the evening setting
• Close and lock all doors
Education/Experience/Knowledge:
• High School diploma or equivalent required
• 1-2 years' experience in a medical office or customer service position, preferred
• Proven success asking for payment, making change, and balancing a cash drawer
• Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred
• Excellent customer service skills is a must
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
$26k-31k yearly est. 6d ago
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Surgical Recovery Coordinator - Knoxville
DCI Donor Services 3.6
Knoxville, TN jobs
DCI Donor Services
Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Preservation Coordinator in Knoxville to save and enhance lives through the surgical removal, preservation, packaging, and distribution of organs.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with policies and standards.
Performs extensive on-call responsibilities to assist with the activities related to the donor recovery.
Coordinates and assists in the surgical recovery, preservation, and packaging of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators in accordance with policies and standards.
Coordinates and assists with fly outs and fly backs.
Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with policies and standards.
The ideal candidate will have:
High school diploma or equivalent. Bachelor's degree in a related field preferred.
One to two years OPO or health care experience required, operating room experience preferred.
Health-related certification and ISOP Level 1 by completion of the first year.
Working knowledge of computers and Microsoft Office applications and basic data entry skills required.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal Per Diems when actively on cases
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
PI75c4030c34da-37***********5
$24k-30k yearly est. 3d ago
Surgical Recovery Coordinator - Nashville
DCI Donor Services 3.6
Nashville, TN jobs
DCI Donor Services Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Preservation Coordinator in Nashville to save and enhance lives through the surgical removal, preservation, packaging, and distribution of organs.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with policies and standards.
Performs extensive on-call responsibilities to assist with the activities related to the donor recovery.
Coordinates and assists in the surgical recovery, preservation, and packaging of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators in accordance with policies and standards.
Coordinates and assists with fly outs and fly backs.
Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with policies and standards.
The ideal candidate will have:
High school diploma or equivalent. Bachelor's degree in a related field preferred.
One to two years OPO or health care experience required, operating room experience preferred.
Health-related certification and ISOP Level 1 by completion of the first year.
Working knowledge of computers and Microsoft Office applications and basic data entry skills required.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal Per Diems when actively on cases
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
PIaeff5fbf9625-37***********3
$24k-30k yearly est. 3d ago
Tissue Recovery Coordinator
DCI Donor Services 3.6
Johnson City, TN jobs
DCI Donor Services
Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of Tissue Recovery Coordinator with previous experience in tissue banking or the medical field. This position oversees the activities of the Tissue Team, ensuring the team follows all policies, procedures, and protocols in a fast-paced environment.
COMPANY OVERVIEW AND MISSION
Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee - and is a member of the DCI Donor Services family.
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Coordinates the Tissue Recovery Procurement Process including communication with hospitals and funeral homes, packaging, and shipping.
Leads recovery team efforts of donated cadaveric human tissue including bone, skin, corneas, blood vessels, nerves, and heart valves.
Serves as a resource and advisor to internal team members for completing recovery.
Ensures clear communication with leadership and peers.
Participates in the tissue recovery and donor restoration as appropriate.
Maintains compliance with regulatory accreditation agencies and internal quality processes.
Travel and on-call duties will be required.
Other duties as assigned.
The ideal candidate will have:
Thrives in a fast-paced environment while multitasking and maintaining an eye for detail.
Remains presentable, professional, and focused in all business matters.
Bachelor's degree preferred, CTBS/EBAA certification desired.
2+ years experience in the medical field.
Valid driver's license with the ability to pass MVR underwriting requirements.
We offer a competitive compensation package including:
Up to 176 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Cell phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
PI1b17b4dc52a5-37***********0
$29k-41k yearly est. 3d ago
Birth Tissue Coordinator
DCI Donor Services 3.6
Nashville, TN jobs
DCI Donor Services
Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! The Birth Tissue Coordinator will obtain authorization from a new mother (after cesarean delivery) to recover donated placenta. Primary work environment is in the hospital setting in middle Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. While a nursing license is not required to perform in this role, this is an excellent opportunity for an LPN or CNA!
COMPANY OVERVIEW AND MISSION
Tennessee Donor Services is part of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
WHAT IS BIRTH TISSUE DONATION?
Did you know your baby's birth tissue could be used to benet someone else? Often, the birth tissue is discarded along with medical waste. But with your donation, this same birth tissue can help dozens of others.
Placenta donation, or birth tissue recovery, is a program of Tennessee Donor Services that utilizes the birth tissue's remarkable ability to heal. After the baby's birth, the birth tissue's cellular components and amniotic membrane can be repurposed to create products for wound healing, scar tissue repair, and wound tissue regeneration.
Birth tissue can be used for face and eye injuries, burns, oral surgeries, spine surgeries, diabetic foot ulcers, leg ulcers, bed sores, and a variety of other soft tissue healing.
Learn more at **************************
Below are some of the key accountabilities this position will hold:
Corresponds with hospitals and birthing centers to coordinate onsite birth tissue recovery initiatives. Travels by car to assigned facilities to provide appropriate recovery and education support.
Initiates the donation discussion for placenta donation with new moms prior to delivery. Provides education on how the mother's new baby can be Life's Little Helper!
Coordinates birth tissue donation process by obtaining informed consent, completing the Donor Risk Assessment Interview, and determines suitability.
Acquires donated birth tissue using proper aseptic techniques and personal protective equipment.
Enters timely and accurate medical records in electronic database.
Collaborates and maintains effective communication with nurses, obstetricians, and other medical personnel.
Performs other duties as assigned
SCHEDULE: This position is generally Monday - Friday position - but may require the occasional weekend if a delivery is prescheduled.
The ideal candidate will have the following attributes:
High school diploma or equivalent required. Associate's or Bachelor's degree in related field preferred.
Two years tissue banking or related experience or surgical operating room experience.
AATB Certified Tissue Banking Specialist (CTBS) and/or EBAA Certified Eye Bank Technician (CEBT), ORT preferred.
LPN or CNA highly desired!
PHYSICAL TRAITS: Sits, stands, walks, and drives. Observes, talks, and listens. Reads, writes, communicates verbally and in writing. Lifts and carries containers, tissues, and supplies (up to 80 lbs.). Handles small and sharp instrumentation. Travels in automobiles to and from hospital and donor recovery locations.
We offer a competitive compensation package including:
Up to 176 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
PIc3ea09228e1d-37***********9
$29k-40k yearly est. 3d ago
Medical Receptionist
American Family Care, Inc. 3.8
Ooltewah, TN jobs
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Benefits/Perks
Great small business work environment
Flexible scheduling
Paid time off, health insurance, dental insurance, retirement benefit, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
$21k-26k yearly est. 2d ago
Patient Services Rep, Blount Medical Park, FT, Days
Prisma Health 4.6
Maryville, TN jobs
Inspire health. Serve with compassion. Be the difference.
Responsible for aspects of front office management and operation as assigned.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians. Responsible for posting all payments and balancing with the computer reports at day end. Requires a high level of public contact and excellent interpersonal skills. Arranges for patient pre-payments and enforces financial agreements prior to providing service. Gathers charge information, codes, enters into database, completes billing process, distributes billing information. Files insurance claims and assists patients in completing insurance forms. Processes unpaid accounts by contacting patients and third-party payers.
Liaison between patient and medical support staff.Greets patients and visitors in a prompt, courteous, and helpful manner.Checks in patients, verifies and updates necessary insurance information in the patient accounting system.Obtains signatures on all forms and documents as required.Assists patients with ambulatory difficulties.Maintains appointment book and follows office scheduling policies.Provides front office phone support as needed and outlined throughcross trainingprogram.Screens visitors and responds to routine requests for information.Responsible for gathering, accurately coding and posting outpatient charges.Processes vouchers and private payments, to include updating registration screens based on information on checks.Research address verification as needed.Helps to process mail return statements and outgoing statements.Acquires billing information for all doctors for all patients seen in practice.Performs cashiering functions including monitoring and balancing cash drawer daily. Prepares daily cash deposits.Receives payments from patients and issues receipts. Codes and posts payments and maintains required records, reports and files.Works with patients in securing prepayment sources or financial agreements prior to providing service.Participates with other staff to achieve account resolution. Assists with outpatient coding and error resolution. Processes edits and Customer Service and Collection Request for resolution within specified time frames.Identify trends and communicates problems to management.Updates patient account database.Maintains and updates current information on physician's schedules.Schedules surgeries, ancillary services and follow-up outpatient appointments and admissions as requested.Answers questions regarding patient appointments and testing.Assembles patients' charts for next day visit.Updates profiles on all patients, ensuring completeness and accuracy.Oversees waiting area, coordinates patient movement, reports problems or irregularities.
Assists patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc. Processes benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims.Assists patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies.Follows-up with insurance companies ensuring that coverage is approved.Posts all actions and maintains permanent record of patient accounts.Answers patient questions and inquiries regarding their accounts.Confirms all workers' compensation claims with employees.Prepares disability claims in a timely manner.Follows-up with insurance companies ensuring that claims are paid as directed.Maintains files with referral slips, medical authorizations, and insurance slips.
Researches all information needed to complete outpatient billing process including getting charge information from physicians.Codes information about procedures performed and diagnosis on charge.Keys charge information into on-line entry program. Processes and distributes copies of billings according to clinic policies.Assists with outpatient coding and error resolution.Pulls charts for scheduled appointments in advance.Delivers, transports, sorts and files returned charts.Picks up lab reports, dictations, X-rays, and correspondence.Continually checks for misfiled charts and refiles according to filing system. Maintains orderly files.Files all medical reports. Purges obsolete records and files in storage.Destroys outdated records following established procedures for retention and destruction.Makes up new patient charts. Repairs damaged charts. Assists in locating and filing records.Works with medical assistants and other staff to route patient charts to proper location.Follows medical records policies and procedures. -
Collects payments at time of service for daily outpatient visit services.Reviews each account via computer to ensure patient's account(s) are being paid on a timely basis.Performs collection actions including contacting patients by telephone and resubmitting claims to third party reimburses.Evaluates patient financial status and establishes budget payment plans.Reviews accounts for possible assignment to collection agency, makes recommendation to Clinical Dept. Practice Manager.Identifies and resolves patient billing complaints.Participates with other staff to follow up on accounts until zero balance or turned over for collection. Participates in educational activities.Gathers and verifies superbills for specified practice on a daily basis.Enters all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status.Prints daily reports, verifying charge entry balancing at day end.Backs up and closes computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance with policy).Registers new patients after verifying patient status on computer inquiry. Updates financial information as indicated. Maintains strictest confidentiality.Participates in educational activities.Performs related work as required.As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual. -
Performs other duties as assigned.
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Education - High School diploma or equivalent OR Post-high school diploma. Associate degree in technical specialty program of 18 months minimum in length preferred
Experience - No previous experience required. Multi-specialty group practice setting experience - Preferred
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Basic understanding of ICD-9 and CPT coding- Preferred
Work Shift
Day (United States of America)
Location
Blount Memorial Hospital
Facility
8100 BMPG Joule Street Alcoa
Department
81001003 BMPG Primary Care Joule St
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Inspire health. Serve with compassion. Be the difference.
Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information.
Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained.
Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter.
Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures.
Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc.
Communicates to patients their estimated financialresponsibility.Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program.
Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Education - High School diploma or equivalent OR post-high school diploma/highest degree earned
Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
Basic computer skills (word processing, spreadsheets, database, data entry)
Knowledge of office equipment (fax/copier)
Mathematical skills
Registration and scheduling experience- Preferred
Familiarity with medical terminology- Preferred
Work Shift
Day (United States of America)
Location
Blount Memorial Hospital
Facility
7001 Corporate
Department
70019272 Patient Access-Blount
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Inspire health. Serve with compassion. Be the difference.
Multi-functional job requires incumbents to be cross trained to perform Unit Secretary duties as well as at least one other clinical support job. Cross training may be in jobs such as Patient Care Technician, Nursing Specialty Technician, or Certified Nursing Assistant. Under the direction of the Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Additional functions performed under the direct supervisions of a Registered Nurse may include one or more of the following duties: data collection related to patient status; performance of basic nursing procedures; monitoring; measuring and documentation of patient responses; performing and/or assisting with treatments and procedures; assists with maintenance of patient care equipment. The % of time performing clinical support may vary from unit to unit, but at least 20% of the time the individual will function in a clinical support role.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Performs effective customer service skills, to include, but not limited to, responding to patients, family and staff with kindness, courtesy, professionalism and efficiency; walking visitors to their destination, answering phones/intercoms in a friendly manner. Participates in patient care rounding in collaboration with unit staff to include daily introductions to patient/families with the use of AIDET.
Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager. Unit operation responsibilities include but not limited to daily monitoring of supplies, ordering office supplies, ordering special supplies, monitoring PAR levels of supplies, and maintaining/organizing unit supply rooms.
Performs general reception and clerical duties at the nurse's station, including responding to patient calls via intercom or in person. Provides administrative and clerical support as needed for unit but not limited to data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards. Includes but not limited to cleaning equipment
Performs one of the following duties on a nursing unit per the description: PCT/NST/Certified Nursing Assistant: See job functions for specific job duties.
Performs other duties as assigned.
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
Education - Unit Secretary training program or on-the-job training. Completion of a nursing assistant, patient care tech or nursing fundamentals class preferred.
Experience - No experience required.
In Lieu Of
In lieu of US training, will accept 6 months of clerical or healthcare related experience or completion of nursing fundamentals course.
Required Certifications, Registrations, Licenses
CNA-certification
Knowledge, Skills and Abilities
NA
Work Shift
Variable (United States of America)
Location
Blount Memorial Hospital
Facility
8001 Blount Memorial Hospital, Inc.
Department
80016201 Orthopedic Surgery
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
$20k-26k yearly est. 3d ago
Front Desk Receptionist at The Woodhouse Day Spa Leesburg
The Woodhouse Day Spa 3.7
Leesburg, VA jobs
Benefits:
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Want to work at America's BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spas, voted America's best by American Spa Magazine!
We are hiring for Full Time and Part Time Spa Concierge.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
More specifically, our fabulous Spa Concierge:
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, you always make sure things are running smoothly.
Woodhouse Perks include:
Competitive Pay and Incentive programs
Health insurance stipend for full time employees
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace. Compensación: $17.00 - $18.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
$17-18 hourly Auto-Apply 60d+ ago
Front Desk Receptionist at The Woodhouse Day Spa Leesburg
The Woodhouse Day Spa-Gaithersburg & Leesburg 3.7
Leesburg, VA jobs
Job DescriptionBenefits:
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Want to work at Americas BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spas, voted Americas best by American Spa Magazine!
We are hiring for Full Time and Part Time Spa Concierge.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in The Woodhouse Way providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the wayas you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our companys mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
More specifically, our fabulous Spa Concierge:
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guests favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, you always make sure things are running smoothly.
Woodhouse Perks include:
Competitive Pay and Incentive programs
Health insurance stipend for full time employees
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
The Woodhouse Way paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
$29k-36k yearly est. 3d ago
Scheduling Specialist - FT - Days (72925,73788)
Hamilton Health Care System 4.4
Cleveland, TN jobs
Hours: 8:30AM - 5PM
Days: Monday - Friday
Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.
$25k-30k yearly est. 38d ago
Scheduling Specialist - BPS Neurology Cleveland - FT - Days (73859)
Hamilton Health Care System 4.4
Cleveland, TN jobs
Hours: 8AM - 4:30PM
Days: Monday - Friday
Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures.
$25k-30k yearly est. 38d ago
Scheduling Specialist - BPS Neurology Cleveland - FT - Days (73859)
Hamilton Health Care System 4.4
Cleveland, TN jobs
Hours: 8AM - 4:30PM
Days: Monday - Friday
Under the direct supervision of the Practice Manager, the Scheduling Specialist verifies demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patient's journey of care as well as educate and manage the financial expectations for the patient prior to surgery or procedure. Schedules the patient with the appropriate facilities and contacts pre-admission testing. Provides information to the patient regarding when and where to report to Vitruvian Health. Makes appointments in response to any recalls on procedures.
Qualifications
JOB QUALIFICATIONS
Education: Completion of a high school diploma required. College level courses preferred.
Licensure: N/A
Experience: Prefer previous work experience in a position of meeting and communicating with the public. Prefer 1 to 2 years experience in a hospital billing office, medical billing office or other health care setting.
Skills: Excellent oral and written communication skills in order to effectively interact with internal and external customers. Knowledge of Medical Terminology and third party payer terminology. At least a minimal understanding of how CPT-4 and ICD-10 codes are used in health care billing. Intermediate proficiency in Microsoft Outlook, Word and Excel.
PHYSICAL, MENTAL, ENVIRONMENTAL AND WORKING CONDITIONS
Normal business office environment. Constant sitting and limited freedom of movement. Ability to work under conditions of frequent interruption. Poise, tact and courtesy is necessary when dealing with patients. Must be detail oriented. Must be able to assert initiative and judgment involved in classifying financial data and maintaining the normal flow of work.
Full-Time Benefits
403(b) Matching (Retirement)
Dental insurance
Employee assistance program (EAP)
Employee wellness program
Employer paid Life and AD&D insurance
Employer paid Short and Long-Term Disability
Flexible Spending Accounts
ICHRA for health insurance
Paid Annual Leave (Time off)
Vision insurance
$25k-30k yearly est. 11d ago
Scheduling Specialist - FT - Days (72105, 72600, 72925, 72822, 73788)
Hamilton Health Care System 4.4
Cleveland, TN jobs
Hours: 8:30AM - 5PM
Days: Monday - Friday
Primary function is to accurately schedule patients for outpatient procedures. Pre-register patients by entering information into computer accurately and in a professional and courteous manner.
Qualifications
JOB QUALIFICATIONS
Education: High school graduate or GED preferred. One or two years of college preferred.
Experience: Hospital or similar medical facility experience. Knowledge of Medical Terminology preferred.
Licenses/Certificates: N/A
Full-Time Benefits
403(b) Matching (Retirement)
Dental insurance
Employee assistance program (EAP)
Employee wellness program
Employer paid Life and AD&D insurance
Employer paid Short and Long-Term Disability
Flexible Spending Accounts
ICHRA for health insurance
Paid Annual Leave (Time off)
Vision insurance
$25k-30k yearly est. 11d ago
Dental Front Desk Receptionist and Sterilization Technician
LP Dental 4.1
Falls Church, VA jobs
Job Description
Dental FrontDesk Receptionist and Sterilization Technician - Friendly and Caring Team!
Are you looking for a home where you can be excited to see patients every day with a close-knit, super organized and friendly team? Do you want to help us take care of our patients, be greatly compensated, appreciated, and celebrated for the way you make a difference in our community? If so, we want to hear from you!
Our patients love us so we are growing! We are a fee for service, out of network boutique dental office that needs an additional front office coordinator 3-4 days per week. We will provide training on the job, especially if you are new to dentistry or administrative work.
Our team:
Is organized, spirited, growth oriented, achievement driven, and full of people who truly care!
Lives for unique experiences, collaboration, and integrity.
Has an exceptional doctor who is a humble and strong leader who celebrates us!
Key Responsibilities:
Patient scheduling, treatment presentation, insurance billing, and collection.
Promoting excellent customer service face to face, email, and over the phone.
An upbeat, can-do attitude, willing to learn and help out to make the day flow smoothly for the whole team.
Basic dental assisting, sterilizing instruments, turning over rooms, scanning patient's teeth
Position Factors and Benefits:
Hours: 3-4 days a week | Monday, Tuesday, Thursday 7:30-4:30 with morning huddle at 7:45 AM. 30 minute lunch break. Option to work on Wednesdays as well.
Benefits after 90 days for part time positions: Free dental care for you, your spouse, and children minus the lab fees, 1 week PTO and 7 paid holidays off, health insurance stipend
Provided: Scrub jackets and office swag, monthly team meetings with lunch provided, team bonding events outside of the office (bowling, painting, happy hour, etc. 2-4x/year)
Procedures include: Restorative Dentistry for All Ages, Invisalign, Bioclear, ICON Resin Infiltration, Cosmetic Bonding, Porcelain Veneers, Laser Dentistry, Botox, Tooth Gems, EMS Guided Biofilm Therapy with Air Flow Cleaner
We are looking for someone has customer service experience, attention to detail, empathy, a positive mindset, a friendly personality, and excellent communication skills. A background check will be conducted with your consent.
If we sound like a great fit for you, email us TODAY with your resume and a paragraph on why we should work together! We are holding interviews this week. Let's change your dental career path and change patients' lives together.
Job Types: Full-time, Part-time
Benefits:
401(k) matching
Dental insurance
Free parking
Happy hour
Paid time off
Wellness program
Work Location: In person
$32k-40k yearly est. 2d ago
Patient Scheduling Specialist
Johnson Health 4.1
Madison Heights, VA jobs
The Patient Scheduling Specialist works as a part of the Patient Care Team and assists with the overall scheduling experience. The Patient Scheduling Specialist is primarily responsible for providing excellent customer service to all patient contacts via phone and electronic communication and ensuring timely patient access to appropriate levels of care.
Essential Duties and Responsibilities:
Communicate with patients in a courteous and professional manner via telephone and other forms of electronic communication, such as text and live chat features, and ensures that all interactions work towards a goal of patient satisfaction. Promotes a positive approach in all interactions and assures that patients and external providers have an excellent experience on every exchange.
Direct calls and create detailed and complete telephone encounters on behalf of patients, outside providers, and pharmacies.
Ability to interpret patient and external provider wants and needs to ensure proper and timely routing of telephone messages and phone calls.
Ability to stay calm and follow outlined procedures in moments of patient crisis.
Navigates through the patient chart and documents to find requested information for patients and external providers.
Schedules appointments in JHC's EHR. Must be knowledgeable of all scheduling components of each JHC department.
Promotes the Team-Based Care Model by participating in monthly team meetings and all other as-needed team meetings as scheduled by the supervisor. Works in harmony with all staff members at Johnson Health Center and promotes a positive approach to every engagement.
Reminds patients in a pleasant manner of the date, time, and location of the appointment and the provider that the patient is scheduled to see.
Reschedules and cancels patient appointments as necessary. Communicates with the patient in a positive and encouraging manner when rescheduling is necessary.
Demonstrates exceptional listening skills via telephone; able to interpret subtle indications such as tone of voice, hesitations, or incomplete responses.
Monitors incoming texts, Live Chat messages, and appointment reminder software to ensure there are timely and accurate responses.
Must be able to meet outlined productivity goals each week while working in a fast-paced environment that requires the ability to multi-task.
Must be proficient at using dual monitors and multi-line phones while navigating at least three software programs simultaneously; proficient at typing quickly and accurately.
Successfully complete assigned call center school training and other company assigned trainings.
Performs other duties as assigned.
Other Functions:
Staff members will abide by the Code of conduct as documented in the Corporate Compliance Manual.
Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.
Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Scheduling Specialist position.
JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people's differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
Excellence - We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, frontdesk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries for the good of the organization.
Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications:
High School diploma or equivalent. Some medical experience preferred.
Working knowledge of MS Office products and ability to learn other computer related applications such as electronic medical records.
Excellent oral and written communication skills.
Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center.
Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors.
Physical Demand and Working Environment:
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
$32k-41k yearly est. 60d+ ago
Front Desk Receptionist 1
Heart and Vascular Center of West Tn 4.6
Dyersburg, TN jobs
Heart and Vascular of West Tennessee is looking to add a new FrontDesk Receptionist to our practice. Our growing practice currently has 5 locations: Jackson, Dyersburg, Lexington, Ripley, and McKenzie. This fast-paced environment is perfect for someone who enjoys working with people and strives to provide amazing patient care.
The perfect candidate possesses:
A people-first mentality
A desire to make processes and functions better
The ability to multitask in a fast paced setting
Excellent communication skills
Microsoft office experience
Clerical/Medical office experience
Experience with insurance carriers
Allscripts experience
Knowledge of general computer functions and programs
A typical day will include:
Checking patients in and out for appointments
Scheduling appointments
Answering phone calls
Scanning insurance and ids
Verifying insurance and copay amounts
Providing amazing customer service to our patients
Position Requirements:
Can pass a background check and drug screening
Current CPR certification (preferred)
A high school diploma or equivalent
Reliable means of transportation
If you think that you would be a good fit and have a desire to provide outstanding patient care, apply today! We look forward to meeting you!
$26k-31k yearly est. 60d+ ago
In Home Care Scheduling Specialist
Right at Home 3.8
Ellicott City, MD jobs
Job Description
Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth.
With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful.
What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist
As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection.
What you need to be successful
To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting.
Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position.
Knowledge and skills required for the position are:
Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas.
2 years high volume scheduling experience
Taking / Making 50+ calls and emails per day, great at multi-tasking
customer services
strategic thinking
solution driven
team player
adaptable
organized
detail oriented
fast paced environment
leader
empathetic
communication
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
IND123
$55k yearly 22d ago
Front Office I
Holston Medical Group 3.3
Front desk coordinator job at Holston Medical Group
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER:
* Company paid Life and Accidental Death and Dismemberment Insurance
* Company paid Long Term Disability Insurance
* 401(k) and Roth Retirement plan with Company Contributions
* Medical, Dental, Vision, and additional Life and STD Insurance
* Health Savings Account Plan with company contributions
* Paid time off
* Paid Sick time
* Paid Holidays
* Employee discounts
* And more!
General Summary:
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities:
* Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
* Count money in opening drawer and log amount
* Take the phones off the evening setting and follow-up on any messages left overnight
* Unlock doors for the business day
Check-In Responsibilities:
* Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
* Data entry of patient demographics and insurance information
* Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
* Verify demographic information with patient
* Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
* Provide HIPAA information to patient
* Provide history form to patient if out-of-date
* Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
* Verify insurance eligibility
* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
* Generate router for patient
* Enroll patients in follow my health
* Supply patient with internet password, if requested
Check-Out Responsibilities:
* Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
* Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
* Schedule follow-up appointments
* Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license
General Office Responsibilities:
* Answer incoming phone calls
* Create detail specific tasks from patients for nurses and providers with preferred contact information
* Answer general billing questions
* Pick up documents to shred from within the office
* Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number
* Distribute items from the fax machine (date stamp)
* Key charges as necessary
* Open and distribute mail
* Ensure all medical records releases are completed and a valid Photo ID is obtained
* Cross train in all areas of the front office when possible
* May have to fill in at other HMG offices upon request based upon the business need on an occasional basis
Closing Responsibilities:
* Close out bank deposit following HMG procedures
* Close out credit card machines for the day
* Make sure all calls are cleared from que before logging out of the phone que
* Forward phones to the evening setting
* Close and lock all doors
Education/Experience/Knowledge:
* High School diploma or equivalent required
* 1-2 years' experience in a medical office or customer service position, preferred
* Proven success asking for payment, making change, and balancing a cash drawer
* Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred
* Excellent customer service skills is a must
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."