What is a Home Advisor?

A technical support agent provides computer and system support through calls and correspondence to ensure customers are well satisfied. He/She assists customers in troubleshooting and examining systems to identify technical issues and guide them on resolving them. Apart from this, he/she executes a follow-up to ensure that the problem is eliminated. Technical support agents ensure the security and integrity of the company's databases and help in developing IT and infrastructure projects.

As a technical support agent, you need to have at least a high school diploma and some vocational training program as a computer/network administrator. However, some employers prefer candidates with an associate's degree in networking, telecommunications, or a related discipline. A previous work experience in technical support is beneficial. Candidates must also possess communication, customer service, and problem-solving skills. A technical support agent earns about $32,077 in a year. This varies from $32,000 to $48,000.

Technical advisors work in a variety of industries. They are professionals who are intimately familiar with their field of expertise. They are hired for their insight and suggestions to guarantee the success of whatever endeavor they are supporting.

Technical advisors may work for the construction industry, information technology, telecommunications, manufacturing, engineering, adventure education, and the list goes on and on.

As a technical advisor, you have to be drawn to detailed observation and have an in-depth immersion in your subject. You will also have to communicate with various parties involved in the project, from managers and employees of other departments to customers and end-users.

A technical support advisor's job encompasses maintaining, updating, and repairing computer systems. This person is responsible for managing networks and other technology types. If you are hired into an organization to work as a technical support advisor, you will perform many installations and new software configurations. Apart from offering useful advice and feedback to customers, you'll also need to analyze and record to observe trends.

While there are no laid-down qualification standards for becoming a technical support advisor, a person has to be very skilled in tech to pull this job off. You must be excellent when it comes to troubleshooting IT issues and managing software and hardware.

Some companies might ask for specific certifications. However, if you have taken courses in areas related to this field, your chances of getting hired will be higher. Good communication and iOS skills will also help.