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Home advisor skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical home advisor skills. We ranked the top skills for home advisors based on the percentage of resumes they appeared on. For example, 20.4% of home advisor resumes contained windows as a skill. Continue reading to find out what skills a home advisor needs to be successful in the workplace.

15 home advisor skills for your resume and career

1. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how home advisors use windows:
  • Resolved software related issues regarding iTunes for Windows and Mac OS.
  • Support of iTunes on all operating system platforms including Windows.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how home advisors use product knowledge:
  • Provided product knowledge, expertise, report, and recommendations based on probing and active listening.
  • Provided well-formatted plans for consulting engagements and communicated detailed product knowledge.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how home advisors use customer service:
  • Demonstrated effective management, communication, customer relations, presentation, and closing skills to provide exceptional customer service.
  • Maintained committed service presence while earning top customer service survey results and securing lucrative referral opportunities.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how home advisors use phone calls:
  • Followed up phone calls with carefully constructed emails detailing phone call and additional information promised during the call.
  • Assisted in speech therapy for my daughter via phone calls and in home visits.

5. Technical Support Calls

Here's how home advisors use technical support calls:
  • Processed an average of 30-40 inbound and outbound technical support calls per day.
  • Conduct a daily average of 20-25 inbound and outbound technical support calls.

6. HVAC

Here's how home advisors use hvac:
  • Provided Support and technical explanations of HVAC systems to customers in Residential and Commercial contexts.
  • Sell residential HVAC systems and accessories in Greater Cincinnati.

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7. IOS Products

Here's how home advisors use ios products:
  • Cross trained in Microsoft, Android and IOS products ranging from application, software, and hardware relating to all systems.
  • Provided over the phone technical and customer support for Apple iOS products including iPhone, iPad and iPod.

8. Customer Satisfaction

Here's how home advisors use customer satisfaction:
  • Lead team wide presentations educating on Standard Operating Procedure, Customer Satisfaction, and Technical Troubleshooting.
  • Provide customers with additional services to better improve customer satisfaction.

9. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how home advisors use issue resolution:
  • Maintained the highest standards for handling problematic escalations and overall issue resolution.
  • Provided exceptional call and issue resolution.

10. IOS Devices

Here's how home advisors use ios devices:
  • Install, maintain, and troubleshoot hardware and software for all Mac and IOS devices.
  • Work from home remote position as technical support for all IOS Devices.

11. Troubleshoot Issues

Here's how home advisors use troubleshoot issues:
  • Serve as first point of contact to customers to assess and troubleshoot issues with Apple computers and software.
  • Use iLog and iDesk applications to troubleshoot issues.

12. Multitask

Here's how home advisors use multitask:
  • Have the ability to figure out how technology works and multitask across systems and applications.

13. Mac OS X

Here's how home advisors use mac os x:
  • Trained in supporting Mac OS X (Mavericks) to provide additional rollover support during high-demand call times.
  • Solved technical Mac OS X issues for customers over telephone while maintaining excellent customer care.

14. Work Ethic

Here's how home advisors use work ethic:
  • Acquired valuable skills in time management, responsibility, work ethic, and professionalism.
  • Maintained a diligent work ethic while working from home.Activities and Service

15. Customer Inquiries

Here's how home advisors use customer inquiries:
  • Identify improvements for internal/external processes and systems to reduce the number of customer inquiries.
  • Answered an average of 25- 30 calls per day by addressing customer inquiries, solving and providing new product information.
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List of home advisor skills to add to your resume

Home advisor skills

The most important skills for a home advisor resume and required skills for a home advisor to have include:

  • Windows
  • Product Knowledge
  • Customer Service
  • Phone Calls
  • Technical Support Calls
  • HVAC
  • IOS Products
  • Customer Satisfaction
  • Issue Resolution
  • IOS Devices
  • Troubleshoot Issues
  • Multitask
  • Mac OS X
  • Work Ethic
  • Customer Inquiries
  • Inbound Calls
  • Energy Efficiency
  • Account Security
  • Outbound Calls
  • Customer Interaction
  • Customer Support
  • Technical Issues
  • CPU
  • Software Issues
  • Customer Issues
  • Technical Expertise
  • Apple Products
  • Chat Support
  • Customer Calls
  • Customer Accounts
  • Phone Support
  • Technical Troubleshooting
  • OSX
  • Macintosh
  • Technical Problems
  • Technical Assistance
  • Customer Complaints
  • Billing Issues
  • Problem Resolution
  • Csat
  • Residential Homes
  • Upselling
  • Genius

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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