Find The Best Home Advisor Jobs For You

Where do you want to work?

0 selections

Top Home Advisor Skills

Below we've compiled a list of the most important skills for a Home Advisor. We ranked the top skills based on the percentage of Home Advisor resumes they appeared on. For example, 21.5% of Home Advisor resumes contained Communication as a skill. Let's find out what skills a Home Advisor actually needs in order to be successful in the workplace.

The six most common skills found on Home Advisor resumes in 2020. Read below to see the full list.

1. Communication

high Demand
Here's how Communication is used in Home Advisor jobs:
  • Required to quickly and effectively assess customer communications, problem solve and assist or elevate concern to proper department.
  • Demonstrated flexibility to different communication styles and modifies approach according to the needs of others.
  • Excelled in customer engagement and leadership utilizing exemplary communication and soft-skills.
  • Required to adapt different communication styles enriching the customer experience.
  • Delivered positive results combining written and verbal communication skills.
  • Processed maintenance request for customer communication support.
  • Developed skills allowing me to effectively work independently from home (remote) exercising strong oral and written communication.
  • Managed a visuals team with effective time management and communication while setting the standard throughout the market.
  • Used my great communication skills and sales techniques to help get contractors approved members with HomeAdvisor.
  • Gained experience in problem solving, leadership and communications, sales training, and customer relations.
  • Implemented communication, and problem solving skills to guide customers through repairing devices.
  • Used exceptional written and verbal communication skills to analyze and resolve customer issues.
  • Created hundreds of outbound dialing campaigns to inform customers of missed communications.
  • Used effective communication skills to create loyal customers.
  • Ensured all communications with borrowers met with SOX constraints.. Set proper forecasting expectations as to the loan modification process and timeline.

Show More

2. Windows

high Demand
Here's how Windows is used in Home Advisor jobs:
  • Provided technical advice for iTunes Windows XP/Vista/7.
  • Recommended information technology solutions via the incorporation of specific Apple software or hardware into existing Apple or Microsoft Windows computer systems.
  • Supported Macintosh computers also provided support for Windows-based systems.
  • Learned how to create batch files to run windows commands, also learned how to create and restore Window's backups.
  • Installed and configured MOSS 2010 on Windows Server 2008 64 bit environment.
  • Acted as Server Administrator for 45 Windows servers: build-outs, hardware and O/S support, system patching.

Show More

3. Product Knowledge

high Demand
Here's how Product Knowledge is used in Home Advisor jobs:
  • Provided well-formatted plans for consulting engagements and communicated detailed product knowledge.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Provided superior customer service and excelled in product knowledge.
  • Advised customers using extensive product knowledge for electronic solutions.
  • Demonstrated excellent product knowledge by accurately describing features and benefits of lenses and frames5.
  • Demonstrated technical product knowledge to promote customer experience.

Show More

4. Customer Service

high Demand
Here's how Customer Service is used in Home Advisor jobs:
  • Demonstrated effective management, communication, customer relations, presentation, and closing skills to provide exceptional customer service.
  • Maintained committed service presence while earning top customer service survey results and securing lucrative referral opportunities.
  • Utilized excellent customer service skills to gather necessary information from customers to resolve issues efficiently.
  • Served as facilitator between customer and showrooms to resolve customer service and delivery issues.
  • Evaluated Customer Service Representative's cases, provided coaching feedback to management.
  • Utilized exceptional customer service to create amazing experiences for every customer.
  • Recognized by area manager for excellent statistics and customer service skills.
  • Provided quality customer services through in person and phone communication.
  • Furthered skills in customer service, especially phone-based support.
  • Entered customer service calls and support tickets into company database
  • Awarded my Program Administrator for excellent customer service.
  • Exceeded metric targets by managing inbound call time while providing exceptional customer service through screen sharing.
  • Followed stringent company policy and procedures in providing world class customer service on a daily basis.
  • Handled customer technical issues with exceptional customer service, which improved user understanding of the product.
  • Provided customer service and support to contractors in web design and use of marketing tools.
  • Used problem solving skills to resolve not only technical but customer service issues as well.
  • Provided world class customer service by maintaining a strong, positive rapport with customers.
  • Coached and mentored team members on their commitment to excellence in customer service.
  • Achieved customer service satisfaction rating above 95% within the first three months.
  • Assisted team manager with coaching team on developing customer service and communication skills.

Show More

5. Multiple Applications

high Demand
Here's how Multiple Applications is used in Home Advisor jobs:
  • Demonstrated ability to manage multiple applications running at the same time while assisting the customer
  • Managed multiple applications being ran at the same time while interacting with customer.
  • Managed multiple applications running at the same time.
  • Exercised multitasking skills through managing multiple applications to ensure that the customer was well taken care of.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Technical Support

high Demand
Here's how Technical Support is used in Home Advisor jobs:
  • Performed technical support duties in a phone-based environment.
  • Provided technical support and customer service to Apple customers through the phone as part of an online team.
  • Provided customer care and some light technical support in general for the customer of Apple Computers products.
  • Worked from home handling providing technical support for all customers, handling 20+ calls per day.
  • Provided world class customer service and technical support for Apple's computer products over the phone
  • Serviced calls by providing technical support for customers using the iPhone, iPad and iPod.
  • Provided world-class technical support for Apple's products and accessories from software to hardware.
  • Credited for top quality technical support to customers for desktop and portable Apple products.
  • Processed an average of 30-40 inbound and outbound technical support calls per day.
  • Developed customer care skills through resolving technical support requests of Apple customers.
  • Provided customers with technical support and resources for future questions.
  • Provided technical support for Apple's products and accessories
  • Provided technical support for Apple Care customers.
  • Processed inbound technical support calls.
  • Provided technical support to customers regarding their email and telephone service issues Answering calls and responding to customer s inquires
  • Provided technical support for customers, advised of latest products and answered customer questions.
  • Specialized in Apple Applications and Final Tier technical support.
  • Provided technical support for many products including iPhones and iPads.

Show More

7. IOS Products

high Demand
Here's how IOS Products is used in Home Advisor jobs:
  • Provided over the phone technical and customer support for Apple iOS products including iPhone, iPad and iPod.
  • Provided customer with excellent customer service and technical support for all iOS products.
  • Offered troubleshooting solutions and answered any questions regarding the hardware and software of the iPhone an other iOS Products.
  • Provided Technical Support for iOS products over the phone while taking detailed notes in steps taken to reach a resolution.
  • Conversed with customers daily, providing technical support for their Apple iOS products.
  • Supported Apple iOS products in a live-chat setting, currently supporting Apple iOS products via inbound and outbound telephone calls.

Show More

8. Hvac

high Demand
Here's how Hvac is used in Home Advisor jobs:
  • Provided Support and technical explanations of HVAC systems to customers in Residential and Commercial contexts.
  • Tripled company record of HVAC sales within first 2 months of hire.

Show More

9. IOS

high Demand
Here's how IOS is used in Home Advisor jobs:
  • Crossed trained for both IOS & MAC platforms to handle a wide range of issues to help resolve issues
  • Resolved technical issues while providing excellent customer service for MAC IOS and account security via phone and chat.
  • Provided technical advice for Apple's IOS (iPhone, iPad, iPod Touch) devices.
  • Provided customer support for iPhone IOS upgrades.
  • Trained in helping Apple customers calling for help with technical, non-technical issues, and general inquiries about Apple iOS devices.
  • Handled inbound technical support calls * Provided answers for iOS software and hardware * Documented all calls to reduce potential legal concerns
  • Evaluated real estate loan portfolios for compliance with applicable laws, environmental concerns, regulations, and loan documentation requirements.
  • Assisted customers to integrate their iOS devices with various personal computing systems via iTunes and supported media applications.
  • Helped Apple customers over the phone with iOS issues, from wireless connections to setting up Apple IDs.
  • Diagnosed and troubleshot issues relating to software and hardware related failures with various iOS devices and iTunes.
  • Cross-trained for iOS device (iPhone, iPad, and Apple Watch) Tier 1 Technical Support.
  • Provided technical phone support for Apple hardware and software; specializing in iOS operating systems and devices.
  • Provided expert technical support to customers using iOS devices, Macs, and other Apple products.
  • Completed training on iOS devices, Macs, and features used by Apple products.
  • Provided technical support to Apple iOS users, with extensive troubleshooting and problem solving.
  • Coordinated the mentoring of over 500 new employees for the iOS Chat Support role.
  • Completed modules and became knowledgeable about the use and operation of iOS devices.
  • Worked in a home office and provided customer support for iOS Apple products.
  • Trained in CPU, iOS, Wireless, Networking, and Account Security.
  • Trained on all iOS features, functionality, and troubleshooting per company standards.

Show More

10. Apple

high Demand
Here's how Apple is used in Home Advisor jobs:
  • Positioned for advancement within the Apple culture utilizing their leadership development methodology.
  • Well-versed in Apple customer satisfaction Best Practices
  • Determined eligibility for customers and troubleshot software/hardware/and usage issues for any Apple computers (desktops and portables) over the phone.
  • Channeled my passion for all things Apple into a position where I was able to spread that passion to others.
  • Helped Apple Inc. achieve the number one spot in customer satisfaction on JD Power's semi-annual study for 2014.
  • Provided educational knowledge to Apple customers of their purchased product, in order to increases their technological adeptness.
  • Exemplified effective communication to rapidly diagnose and resolve issues with both technical and nontechnical users of Apple products.
  • Promoted Apple's brand and products at every possible juncture, and ensured customer satisfaction with their experience.
  • Maintained a home office in which I worked from using provided Apple computer and call management software.
  • Delivered results with multiple customer kudos letters Achieved 91% Issue Resolve scores over time with Apple.
  • Assisted customers over the phone and with screen sharing to set up their newly purchased Apple device.
  • Maintained an expected amount of call time and call efficiency in accordance to Apple's standards.
  • Ensured the implementation of, and compliance with, Apple, Inc. security and company initiatives.
  • Managed customer Apple ID account information, verified customer identity and help them with password retrieval.
  • Worked with engineers to isolate the cause of emerging issues with Apple software and hardware products.
  • Directed and created appointments with various Apple stores for customers to help repair broken devices.
  • Analyzed and resolved a variety of complex desk side issues within the Apple Care department.
  • Escalated appropriate issues to appropriate departments including billing and the Apple Retail store.
  • Helped other team mates who was unsure of Apple's rules and procedures.
  • Ensured all local, Apple, and international policies and law were observed.

Show More

Jobs With Trending Skills

11. Internet

high Demand
Here's how Internet is used in Home Advisor jobs:
  • Provided advanced technical support for cable, internet, and phone.
  • Identified key national donors and geographic areas that would benefit from educational and nontraditional programs implemented to center on Internet usage.
  • Maintained an internet web portal promoting diversity management supporting 3K service members.
  • Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions regarding internet connections.
  • Supported 4 internet service providers working in virtual environment performing initial troubleshooting on mobile devices.
  • Provided patrons with necessary knowledge to navigate the internet and conduct relevant research gathering.

Show More

12. OS

average Demand
Here's how OS is used in Home Advisor jobs:
  • Scheduled customers a home improvement consultation at a-no-cost-no obligation estimate for their choice of any home improvement products.
  • Performed energy analysis of prospective clients to determine correct heating and cooling system specifications.
  • Maintained a clean and organized work environment, promoting a professional attitude and atmosphere.
  • Collaborated with homeowners and financial institutions to prevent foreclosure of owner occupied homes.
  • Performed advanced airflow diagnostics to generate energy conservation recommendations for residential customers.
  • Referred difficult issues to management while maintaining positive rapport with customers
  • Provided world-class customer experiences in a technology-centered atmosphere.
  • Created proposals and coordinated inventory and resources.
  • Created proposals and coordinated inventory for installations
  • Conducted interviews with the customer to gain a better understanding of the issue at hand to provide the best possible solution.
  • Processed various types of client accounts and services, reviewed documentation relating to accounts and opened and closed demand deposits.
  • Acquired a position as a fill-in manager, where I managed two teams on two different occasions for multiple days.
  • Worked closely with both the county coroner and a local medical examiner to gain insight on various career paths.
  • Accomplished in contract management, negotiations and full service buying and selling of Real Estate through closing.
  • Worked with business/ business clients educating them about products and services, assessing their needs and closing.
  • Coordinated with the employees in my department and those on the floor for fast delivery times.
  • Assisted with running various educational and social skills groups designed to foster acceptable school behavior.
  • Discussed financing, which is one of the most important aspects of buying a home.
  • Drafted proposals to acquire funds and supplies necessary to launch a home-based care training center.
  • Requested to accept a promotion to Manager when the Department Manager position became vacant.

Show More

13. Phone Calls

average Demand
Here's how Phone Calls is used in Home Advisor jobs:
  • Followed up phone calls with carefully constructed emails detailing phone call and additional information promised during the call.
  • Assisted in speech therapy for my daughter via phone calls and in home visits.
  • Received and processed incoming phone calls from customer or client base.

Show More

14. Issue Resolution

average Demand
Here's how Issue Resolution is used in Home Advisor jobs:
  • Increased issue resolution on every interaction.
  • Maintained consistent low average call handling times, low tier 2 escalations and kept high customer satisfaction and issue resolution scores.
  • Provided phone/chat/remote support towards setup, installation, configuration, inquiries, and issue resolution for hardware and software products.
  • Attained top 15% ranking consistently based on Customer Satisfaction, Call Handling and Issue Resolution Manage multiple open cases.
  • Received positive survey scores from customers based on issue resolution.
  • Resolved complex technical issues while maintaining high Customer Satisfaction and Issue Resolution surveys.
  • Informed customers about issue resolution progress.Worked with customers having data connectivity problems.
  • Maintained a 100% customer satisfaction rate Achieved issue resolution rate of 97%, while working with 3 customers simultaneously.

Show More

15. Troubleshoot

average Demand
Here's how Troubleshoot is used in Home Advisor jobs:
  • Gained experience through servicing customers by troubleshooting their device step by step or answering technical questions for clarification.
  • Assisted and educated Apple customers with technical solutions by effectively using communication and troubleshooting skills.
  • Assisted multiple customers concurrently with strong software troubleshooting abilities in a Desktop and Online environment.
  • Adapted to different communication styles for troubleshooting depending on the customer's technology level.
  • Completed accurate reports by classifying and documenting troubleshooting steps and resolutions.
  • Maintained professional and personalized troubleshooting process with multiple users at once.
  • Provided troubleshooting across a wide variety of devices and platforms remotely.
  • Gained extensive customer service experience and technical troubleshooting skills
  • Documented all steps of troubleshooting into resolution.
  • Provided advanced troubleshooting support for apple products.
  • Walked customers through lengthy troubleshooting procedures.
  • Designated callbacks for customers to check back and make sure the device was correctly working after the troubleshooting process.
  • Assisted customers by troubleshooting various computer issues related to hardware, OS X software, and applications.
  • Isolated problems down to the exact issue with precise troubleshooting so we could reach the correct resolution.
  • Serviced customer's accounts and troubleshooted their various Apple products and handled basic customer service issues.
  • Reduced downtime for customers by assisting with installation, maintenance and troubleshooting of hardware and software.
  • Guided high quality advice for complex system troubleshooting, which requires advanced research with internal tools.
  • Called customers back at scheduled times in order to continue troubleshooting issues after extensive research.
  • Assisted customers over the phone with technical support and troubleshooting for Apple hardware and software.
  • Handled calls ranging from customer service to problem solving and over the phone technical troubleshooting.

Show More

16. Inbound Calls

average Demand
Here's how Inbound Calls is used in Home Advisor jobs:
  • Answered inbound calls in support of customer needs with placing orders.
  • Answered inbound calls from over 1000 customers with Apple products.
  • Handled inbound calls from customers while meeting performance metrics.
  • Received inbound calls, provided first level technical support for various Apple products, from iPhones to iPads to ipods.
  • Answered inbound calls in response to inquiries, concerns, and requests about products and services.
  • Handled complex inbound calls and troubleshot to correct technical issues in a positive and professional manner.

Show More

17. High Volume

average Demand
Here's how High Volume is used in Home Advisor jobs:
  • Answered product questions and serviced accounts while handling a high volume of incoming calls in a fast- paced environment.
  • Maintained knowledge of Apple product and procedures to assist customers in a high volume arena.
  • Provided courteous service while juggling a high volume call setting.
  • Handled a high volume of customer transactions in a high quality manner; documented customer transactions accurately.
  • Provided worldwide Technical Support for customers in a high volume call center 24/7 basis.
  • Handled high volume calls in a professional and sincere manner.

Show More

18. Applecare

average Demand
Here's how Applecare is used in Home Advisor jobs:
  • Created training module to enhance the understanding and interdepartmental cooperation between AppleCare and Retail.
  • Attained above satisfactory ratings from customers about their AppleCare experience.
  • Processed payments for PPI (Pay-Per-Incident) agreements and AppleCare programs.
  • Enrolled new customers in AppleCare and assist with setup.
  • Applied AppleCare Protection Plans to eligible customers.
  • Notated customers accounts in detail using iLogFusion applications and AppleCare Knowledge Base.
  • Processed orders for repairs, replacement equipment, duplicate return labels, and Applecare+ memberships.

Show More

19. Potential Customers

average Demand
Here's how Potential Customers is used in Home Advisor jobs:
  • Introduced potential customers to Sears home improvement products and set appointments with specialist
  • Conducted weekly product information seminars for potential customers.
  • Maintained database with potential customers Made credit decisions on the line of credit or loan that was being given to customers.
  • Worked at Home Shows to generate sales leads for potential customers - Set Appointments

Show More

20. Sales Goals

average Demand
Here's how Sales Goals is used in Home Advisor jobs:
  • Worked with team members to reach daily, monthly, and yearly sales goals.
  • Established and achieved sales goals consistent with company goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Detailed specialty and primary care physicians on home health services resulting in consistently exceeding sales goals.
  • Coached and trained store personnel to achieve sales goals and excel in meeting the needs of the customer.
  • Worked closely with executive management to reinforce sales goals and company policies, procedures, and initiatives.

Show More

21. Account Security

average Demand
Here's how Account Security is used in Home Advisor jobs:
  • Assisted customers in resolving account security issues.
  • Supported customers with Apple ID and account security related issues.
  • Trusted with Customer's Account Security.
  • Cross-trained for Account Security support.
  • Trained in account security to ensure the upmost privacy of our customers
  • Received advanced training in account security.

Show More

22. Customer Interaction

average Demand
Here's how Customer Interaction is used in Home Advisor jobs:
  • Received pay increase, based on customer interaction and survey and noted for being a team player.
  • Provided personalized service by anticipating and responding to needs to create a great impression for each customer interaction.
  • Documented every customer interaction in CRM along with issue and resolution
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained detailed records of all customer interactions for future reference.
  • Developed exceptional communication skills for customer interaction.

Show More

23. Complex Technical Issues

average Demand
Here's how Complex Technical Issues is used in Home Advisor jobs:
  • Analyzed and resolve a variety of complex technical issues related to hardware and software, to ensure customer satisfaction.
  • Analyzed and resolved a variety of complex technical issues for Apple Products, while providing excellent customer service.
  • Multitasked across different systems and applications in order to analyze and resolve complex technical issues.
  • Assisted customers with the most complex technical issues, working with customers until a resolution could be reached.
  • Analyzed and resolved a variety of complex technical issues, supporting customers using Windows and Mac operating systems.
  • Performed troubleshooting of simple to complex technical issues with customers with a positive and knowledgeable approach.

Show More

24. CPU

low Demand
Here's how CPU is used in Home Advisor jobs:
  • Provided troubleshooting assistance and CPU support to Apple customers throughout the United States.
  • Acquired a rotation as a Senior Technical CPU advisor for 3 months and assisted customers with the extremely technical issues.
  • Certified in the IOS department, CPU department, Account Security department, and the Online sale.
  • Installed, maintained, and troubleshoot CPU hardware and software.
  • Trained in both CPU and IOS support.
  • Selected as 1 of 25 advisors to cross-train for CPU tech support out of 300+ candidates.

Show More

25. Technical Expertise

low Demand
Here's how Technical Expertise is used in Home Advisor jobs:
  • Provided remote troubleshooting and technical expertise to quickly resolve issues for consumers.
  • Utilized technical expertise and creativity to reach timely and effective solutions.
  • Provided upper management, technical expertise and over sighted the communication and electronic facility in both Germany and Northern Iraq.
  • Provided advisory and technical expertise on the development of mobile business applications leveraging the MicroStrategy Mobile technology platform.
  • Reviewed and processed claim referrals from the claim unit using technical expertise in managed medical and traditional medical insurance policies.
  • Listened attentively, gathered information and utilized technical expertise, creativity and passion to provide support to customers.

Show More

26. Customer Information

low Demand
Here's how Customer Information is used in Home Advisor jobs:
  • Gathered customer information and entered into company database.
  • Handled private customer information as part of the account security department.
  • Utilized internal systems to track customer information and call-ins, as well as to provide other departments (e.g.
  • Created and maintained accurate records of confidential customer information, and improvised innovative, and creative solutions to technical issues.
  • Adopted Apple's culture of customer information privacy, requiring multiple levels of identity verification before providing support.
  • Coordinated customer information technology and clinical teams to accurately document and bill $432,000,000 in monthly accounts receivable.

Show More

27. Software Issues

low Demand
Here's how Software Issues is used in Home Advisor jobs:
  • Resolved hardware/software issues with Apple Products.
  • Identified, diagnosed, documented, and resolved hardware and software issues with customers to fix computers.
  • Collaborated with the Patterson Technology Center to resolve software issues as necessary.
  • Researched and documented potential software issues.
  • Provided on-site techs with insight and advance diagnostics in solving complex hardware and software issues on enterprise desktops and workstations.
  • Installed, removed and resolved hardware/software issues for the branch office Updated database program for the Research Department

Show More

28. Hardware

low Demand
Here's how Hardware is used in Home Advisor jobs:
  • Telecommuted on company provided hardware.
  • Tracked emerging issues with hardware defects and software bugs that affect the consumer base at large.
  • Reported widespread emerging issues with new hardware and software products.
  • Assisted customers with new and old software and hardware updates.
  • Diagnosed and resolved technical hardware and software issue.
  • Used company-provided training and web-based channels to Subject Matter Experts (SMEs) to support callers with software and hardware issues.

Show More

29. Macintosh

low Demand
Here's how Macintosh is used in Home Advisor jobs:
  • Created 8 volumes of 3D clip art for desktop publishers on both Apple Macintosh and PC platforms.
  • Trained in different skill setting to provide additional help with Macintosh products.

Show More

30. Customer Accounts

low Demand
Here's how Customer Accounts is used in Home Advisor jobs:
  • Enhanced customer experience by providing personalized service during non-technical support calls regarding customer accounts, repairs, purchases and refunds.
  • Compiled weekly reports for sales representatives to provide accurate, updated information about their customer accounts.
  • Maintained/updated/corrected all files for customer accounts to ensure accuracy.
  • Handled detailed security issues with customer accounts.
  • Updated, evaluated customer accounts, performed appropriate steps to troubleshoot and recommend options for technical support solutions on equipment.
  • Attended to area customer accounts containing remedial and completion needs while promoting new technologies and tool developments.

Show More

31. OSX

low Demand
Here's how OSX is used in Home Advisor jobs:
  • Worked with technical support teams to determine the appropriate and software architecture for IOS and Apple OSX software platforms.
  • Delivered phone support for the Mac CPU/OSX platform as well as account security support for retail clientele.
  • Mastered OSX Snow Leopard, Lion, and Mountain Lion, operating systems
  • Focused on all aspects of the Apple Macintosh OSX environment.
  • Provided support to customers through a Mac OSX interface.
  • Conducted One-to-One and small group training on iLife and Mac OSx.

Show More

32. Customer Questions

low Demand
Here's how Customer Questions is used in Home Advisor jobs:
  • Answered any customer questions about home improvement scheduling, products, store policies and procedures.

Show More

33. Mac

low Demand
Here's how Mac is used in Home Advisor jobs:
  • Provided technical support for Mac users resolving software issues over the phone-Problem solving-Customer service-Communication skills
  • Worked primarily on Mac operating system, assisted Window users general troubleshooting.
  • Provided award-winning customer service and technical support for Mac computers.
  • Trained on how to effectively provide Macintosh support
  • Offered customer support for products including but not limited to, iPhone, iPad, MacBook, and iPod
  • Trained in supporting Mac OS X (Mavericks) to provide additional rollover support during high-demand call times.
  • Crossed trained for Apple Watch at 3 months, and cross trained for supporting Mac at 6 months.
  • Provided technical support for Apple products including iPhone, iPad, MacBook, and desktop Mac.
  • Solved technical Mac OS X issues for customers over telephone while maintaining excellent customer care.
  • Certified computer technician on Macintosh systems that entailed repairs, upgrades, and system transfers.
  • Assisted end users with installation and maintenance of Mac hardware and software.
  • Helped customers via phone or chat to address issues with Mac computers.
  • Resolved software issues with various versions of Mac OS X and Apps.
  • Started in iTunes phone support and promoted to Mac Chat Support.
  • Resolved software related issues regarding iTunes for Windows and Mac OS.
  • Diagnosed Mac desktops and portables for hardware issues.
  • Provided technical support to customers with Mac computers.
  • Cross-trained to support Mac OS desktops and notebooks
  • Navigated Mac and Windows computers.
  • Provided technical support for Mac OS (OS X at the time) over the phone.

Show More

34. Genius

low Demand
Here's how Genius is used in Home Advisor jobs:
  • Scheduled mail in repairs and Genius Bar appointments for in-store repairs.
  • Resulted in 3 Geniuses attaining leadership positions (Lead Genius).
  • Booked reservations for genius bar appointments (in store).
  • Coordinated with Apple's Genius Bar for in-person appointments
  • Assisted in creating and modifying Genius appointments.
  • Documented information and scheduled Genius Bar appointments after determining system failure.

Show More

35. Problem Resolution

low Demand
Here's how Problem Resolution is used in Home Advisor jobs:
  • Provided technical and network problem resolutions to customers by performing a question diagnosis while guiding users through step by step solutions.
  • Provided technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
  • Documented problem resolutions and followed up with customers to ensure customer satisfaction.
  • Documented known issues and solutions to help ensure adequate internal communication of problem resolutions.
  • Provided thorough support and problem resolution for customers.
  • Conducted live training and mentoring of junior-level associates pertaining to call handling and problem resolution.

Show More

36. Technical Assistance

low Demand
Here's how Technical Assistance is used in Home Advisor jobs:
  • Provided technical assistance with regard to the troubleshooting, utilization, or modification of customer products and services.
  • Provided technical assistance to customers and employees with computers,tables, and phones.
  • Received incoming calls from customers needing technical assistance with Apple products (iPods, iPads, iMacs, ect).
  • Provided technical assistance and consultation on laboratory commodities related to Supply Chain Management System (SCMS) project in sub-Saharan Africa.
  • Supported Millennium Challenge Account threshold country programs through indicator analysis, proposal review, and technical assistance on business registration reform.
  • Provided technical assistance to principle counterparts on financial management systems, operational management, and strategic and operational planning.

Show More

37. Knowledge Base

low Demand
Here's how Knowledge Base is used in Home Advisor jobs:
  • Contributed to currency of customer-facing knowledge base.
  • Utilized multiple Knowledge Base systems in combination with probing and analysis techniques to quickly identify and resolve customer technical concerns.
  • Consulted various research tools such as the knowledge base to assist in analyzing the customer's issue if needed.
  • Relayed prompt, reliable, and accurate information to customers using knowledge base articles quickly and efficiently.
  • Contributed to the success of the support teams by publishing technical articles in Dell internal knowledge base.
  • Applied required knowledge of Apple warranty, Apple knowledge base and Apple support tools whenever needed.

Show More

38. Customer Complaints

low Demand
Here's how Customer Complaints is used in Home Advisor jobs:
  • Handled customer complaints, billing questions, and granted payment extensions.
  • Responded to customer inquiries, provided information using available resource and handled customer complaints.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Handled customer complaints and compliments and provided proper appeasement when necessary
  • Assessed customer complaints and independently managed resolutions for a consistent work load of 200 homes under warranty.
  • Answered customer complaints regarding their home inspections and homeowner's policy.

Show More

39. Mass Save

low Demand
Here's how Mass Save is used in Home Advisor jobs:
  • Conducted residential energy assessments on behalf of the Mass Save program.
  • Provided and sold insulation recommendations using the Mass Save incentives.
  • Performed home energy assessments under the Mass Save program.

Show More

20 Most Common Skill For A Home Advisor

Communication21.5%
Windows13.7%
Product Knowledge12.9%
Customer Service10.6%
Multiple Applications5.4%
Technical Support4.2%
IOS Products4.1%
Hvac2.6%

Typical Skill-Sets Required For A Home Advisor

RankSkillPercentage of ResumesPercentage
1
1
Communication
Communication
21.5%
21.5%
2
2
Windows
Windows
13.7%
13.7%
3
3
Product Knowledge
Product Knowledge
12.9%
12.9%
4
4
Customer Service
Customer Service
10.6%
10.6%
5
5
Multiple Applications
Multiple Applications
5.4%
5.4%
6
6
Technical Support
Technical Support
4.2%
4.2%
7
7
IOS Products
IOS Products
4.1%
4.1%
8
8
Hvac
Hvac
2.6%
2.6%
9
9
IOS
IOS
2.6%
2.6%
10
10
Apple
Apple
2.3%
2.3%
11
11
Internet
Internet
2.3%
2.3%
12
12
OS
OS
2.3%
2.3%
13
13
Phone Calls
Phone Calls
2.2%
2.2%
14
14
Issue Resolution
Issue Resolution
1.9%
1.9%
15
15
Troubleshoot
Troubleshoot
1.4%
1.4%
16
16
Inbound Calls
Inbound Calls
1.3%
1.3%
17
17
High Volume
High Volume
1.1%
1.1%
18
18
Applecare
Applecare
0.9%
0.9%
19
19
Potential Customers
Potential Customers
0.8%
0.8%
20
20
Sales Goals
Sales Goals
0.8%
0.8%
21
21
Account Security
Account Security
0.7%
0.7%
22
22
Customer Interaction
Customer Interaction
0.6%
0.6%
23
23
Complex Technical Issues
Complex Technical Issues
0.6%
0.6%
24
24
CPU
CPU
0.4%
0.4%
25
25
Technical Expertise
Technical Expertise
0.4%
0.4%
26
26
Customer Information
Customer Information
0.4%
0.4%
27
27
Software Issues
Software Issues
0.4%
0.4%
28
28
Hardware
Hardware
0.2%
0.2%
29
29
Macintosh
Macintosh
0.2%
0.2%
30
30
Customer Accounts
Customer Accounts
0.2%
0.2%
31
31
OSX
OSX
0.2%
0.2%
32
32
Customer Questions
Customer Questions
0.2%
0.2%
33
33
Mac
Mac
0.2%
0.2%
34
34
Genius
Genius
0.1%
0.1%
35
35
Problem Resolution
Problem Resolution
0.1%
0.1%
36
36
Technical Assistance
Technical Assistance
0.1%
0.1%
37
37
Knowledge Base
Knowledge Base
0.1%
0.1%
38
38
Customer Complaints
Customer Complaints
0.1%
0.1%
39
39
Mass Save
Mass Save
0.1%
0.1%

24,307 Home Advisor Jobs

Where do you want to work?