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Where do you want to work?
Deal with People
Mostly Sitting
Repetitive
$32,802
Average Salary
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Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.
EducationCustomer service representatives typically need a high school diploma.
TrainingCustomer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.
In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Licenses, Certifications, and RegistrationsCustomer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.
Important QualitiesCommunication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.
Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.
Interpersonal skills. Representatives should be able to create positive interactions with customers.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.
Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
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Average Length of Employment
Top Careers Before Home Agent
Top Careers After Home Agent
Gender
Female
74.8%Male
22.8%Unknown
2.3%Ethnicity
White
82.3%Hispanic or Latino
9.7%Asian
5.6%Unknown
1.7%Black or African American
0.7%Languages Spoken
Spanish
63.6%Arabic
9.1%German
6.1%French
6.1%Portuguese
3.0%Chinese
3.0%Cantonese
3.0%Dakota
3.0%Mandarin
3.0%Home Agent
Unfortunately we don’t have enough data for this section.
Schools
University of Phoenix
16.1%Kaplan University
10.9%Ashford University
7.3%Southern New Hampshire University
6.6%Liberty University
6.6%Ultimate Medical Academy - Clearwater
4.4%Southwest Tennessee Community College
4.4%Western Kentucky University
4.4%Capella University
4.4%Strayer University
3.6%Florida State College at Jacksonville
3.6%American InterContinental University
3.6%Georgia Perimeter College
3.6%Tennessee State University
2.9%The Academy
2.9%Chicago State University
2.9%Walden University
2.9%Florida State University
2.9%University of Florida
2.9%Miami Dade College
2.9%Majors
Degrees
Other
36.2%Bachelors
24.3%Associate
20.7%Certificate
7.8%Masters
6.5%Diploma
3.0%License
1.2%Doctorate
0.3%Home Agent
Unfortunately we don’t have enough data for this section.
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West at Home
West At Home
TeleTech
Teletech
Sitel
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