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Become A Home Agent

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Working As A Home Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Home Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Home Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Home Agent jobs

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Average Length of Employment
Front Line Agent 2.3 years
Agent 2.1 years
Representative 2.1 years
Service Agent 2.0 years
Customer Agent 2.0 years
Geek Squad Agent 2.0 years
Home Agent 2.0 years
Career Agent 1.9 years
Support Agent 1.9 years
Billing Agent 1.7 years
Transfer Agent 1.7 years
Contact Agent 1.4 years
Call Center Agent 1.3 years
Phone Agent 1.2 years
Call Agent 1.0 years
Top Employers Before
Cashier 10.9%
Secretary 2.8%
Manager 2.8%
Supervisor 2.0%
Specialist 2.0%
Top Employers After
Cashier 5.9%
Agent 5.1%
Owner 4.2%
Internship 2.5%
Specialist 2.3%

Home Agent Demographics

Gender

Female

74.8%

Male

22.8%

Unknown

2.3%
Ethnicity

White

82.3%

Hispanic or Latino

9.7%

Asian

5.6%

Unknown

1.7%

Black or African American

0.7%
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Languages Spoken

Spanish

63.6%

Arabic

9.1%

German

6.1%

French

6.1%

Portuguese

3.0%

Chinese

3.0%

Cantonese

3.0%

Dakota

3.0%

Mandarin

3.0%
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Home Agent Education

Schools

University of Phoenix

16.1%

Kaplan University

10.9%

Ashford University

7.3%

Southern New Hampshire University

6.6%

Liberty University

6.6%

Ultimate Medical Academy - Clearwater

4.4%

Southwest Tennessee Community College

4.4%

Western Kentucky University

4.4%

Capella University

4.4%

Strayer University

3.6%

Florida State College at Jacksonville

3.6%

American InterContinental University

3.6%

Georgia Perimeter College

3.6%

Tennessee State University

2.9%

The Academy

2.9%

Chicago State University

2.9%

Walden University

2.9%

Florida State University

2.9%

University of Florida

2.9%

Miami Dade College

2.9%
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Majors

Business

28.4%

Psychology

9.4%

Health Care Administration

9.4%

Criminal Justice

6.2%

Medical Assisting Services

5.2%

Accounting

4.2%

Nursing

4.0%

Information Technology

3.8%

Computer Science

3.6%

Computer Information Systems

3.2%

General Studies

3.0%

Management

3.0%

Real Estate

2.6%

Human Services

2.6%

Social Work

2.2%

Education

2.0%

Liberal Arts

2.0%

English

1.8%

Communication

1.8%

Hospitality Management

1.6%
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Degrees

Other

36.2%

Bachelors

24.3%

Associate

20.7%

Certificate

7.8%

Masters

6.5%

Diploma

3.0%

License

1.2%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Home Agent

CustomerServiceSkillsTechnicalSupportInboundCallsOnlineOrdersInternetPhoneCallsCreditCardNumbersDeliveryCustomerInformationAppleTCustomerServiceIssuesCustomerSatisfactionDataEntryTroubleshootOutboundCallsCustomerInquiriesTechnicalIssuesAccountInformationPaymentArrangements

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Top Home Agent Skills

  1. Customer Service Skills
  2. Technical Support
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
  • Cross trained in Data Support, Business Care and Technical Support Desk departments.
  • Assisted customers with inbound calls.
  • Answer calls for Macy's Department StoreHelp customers with placing online orders Answer customers questions about shipping and orders
  • Evaluated and improved search engine results for one of the world's largest internet search engine companies with no supervision.

Top Home Agent Employers

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