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Become A Home Agent

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Working As A Home Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What A Home Agent does

  • Secure new client sales and retention through exceptional customer care.
  • Process payments and make payment arrangements on active accounts.
  • Provided sales, lead generating, ordering, data entry, consumer research and other customer services duties.
  • Process orders,Post ads Place Orders,Chat, E-mail.
  • Evaluated and improved search engine results for one of the world's largest internet search engine companies with no supervision.
  • Answer client customer phone calls.
  • Handled inbound and outbound calls from customers inquiring about loan status.
  • Answered questions pertaining to account information and billing.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Received and processed incoming phone calls for clients, which included obtaining, entering, and verifying customer information (e.g.
  • Assisted customers with inbound calls.
  • -Fixed computers troubleshooting by phone.
  • Assist in technical support issues and questions.
  • Answer calls for Macy's Department StoreHelp customers with placing online orders Answer customers questions about shipping and orders
  • Provided sales support for pre-existing customers.
  • Answer customer questions and resolving issues 3.Transfer calls to appropriate department.
  • Handled all incoming customer service issues.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Answer incoming calls from Apple iOS customer.
  • Processed orders and handles customer service calls.

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How To Become A Home Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Home Agent jobs

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Home Agent Demographics

Gender

  • Female

    74.8%
  • Male

    22.8%
  • Unknown

    2.3%

Ethnicity

  • White

    82.3%
  • Hispanic or Latino

    9.7%
  • Asian

    5.6%
  • Unknown

    1.7%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    63.6%
  • Arabic

    9.1%
  • German

    6.1%
  • French

    6.1%
  • Portuguese

    3.0%
  • Chinese

    3.0%
  • Cantonese

    3.0%
  • Dakota

    3.0%
  • Mandarin

    3.0%
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Home Agent

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Home Agent Education

Home Agent

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Top Skills for A Home Agent

CustomerServiceSkillsTechnicalSupportInboundCallsOnlineOrdersInternetPhoneCallsCreditCardNumbersDeliveryCustomerInformationAppleTCustomerServiceIssuesCustomerSatisfactionDataEntryTroubleshootOutboundCallsCustomerInquiriesTechnicalIssuesAccountInformationPaymentArrangements

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Top Home Agent Skills

  1. Customer Service Skills
  2. Technical Support
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
  • Cross trained in Data Support, Business Care and Technical Support Desk departments.
  • Assisted customers with inbound calls.
  • Answer calls for Macy's Department StoreHelp customers with placing online orders Answer customers questions about shipping and orders
  • Evaluated and improved search engine results for one of the world's largest internet search engine companies with no supervision.

Top Home Agent Employers

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