Home agent job description

Calling all creatives with an eye for design and details! Zazzle's Reno Customer Care team is seeking an amazing group of seasonal agents to assist with processing basic image corrections on designs needing adjustment for quality printing.

Reporting to the Site Supervisor and based in Reno, NV, Seasonal Image Correction Agents will be a crucial part of our 2022 Holiday season. The Seasonal Image Correction Agent will work directly and primarily with our Image Control tool to efficiently execute adjustments to designs with quality control concerns before they are sent to print. You will join Zazzle's Validation Team, providing support by processing basic to intermediate design corrections for orders in which a quality control concern has been identified. This helps ensure that all orders translate to a printable product of the highest quality.

This is a seasonal assignment that is expected to start October 24th, 2022 and go through December 23rd 2022, at a pay rate of $15.50 per hour.
We are currently looking for the following shift for this role:
Monday through Friday, 12:00 PM - 8:30 PM

We can only make hires in Nevada for this position, and candidates must live in the Reno/Carson City NV, USA area to be considered.

Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to enable our users to create almost anything imaginable. We have millions of customers and over 900,000 independent designers on our platform, we're profitable, and we're (secretly) a global juggernaut that's growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.
What You Will Do:Follow instructions for identified issues Resize text and imagery to fit within defined safe print areas Format images to have balanced borders and space Ensure consistency in orientation, spelling, and placement Add drop shadows/creating contrast for legibility Ensure prints are full bleed/there is no blank space Identify and escalate more complex issues for advanced resolution Establish consistency across multiple products in the same order which share themes/artwork Assist in the quick resolution of high priority orders to ensure turnaround time is not impacted
What You Bring to Zazzle:0-2 years professional experience, and a High School DiplomaTechnological awareness and familiarity with computers and basic design Familiarity with Microsoft Office Suite (Word, Outlook, Excel), Google Drive (Sheets, Docs, etc.) Problem-solving skills with the ability to resolve or escalate issues to a supervisor before they arise.Excellent communication skills both verbally and in writing.Ability to learn swiftly, receive constructive feedback objectively and put requested improvement into action effectively.Ability to work in a self-driven, self-motivated environment with minimal supervision Must be a team player, have a can-do attitude, and work well with others!Familiarity with Zazzle's marketplace and design toolset is a huge plus.Creative thinker, problem solving mind-set, with an eye for high quality designs.
We celebrate and embrace the uniqueness and creativity of our teammates, designers, makers, and partners! We strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potential. You'll be joining Zazzle at a very exciting time in our growth and playing a significant role in our success. This is a true opportunity for your own personal growth, an opportunity to be innovative and creative, and truly make a difference in our future.

The Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client's home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities

* Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

* Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.

* Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.

* Provides timely updates to the client and store precincts.

* Manages inventory and Geekmobile maintenance.

* Provides feedback and training to store teams and assists in store stock repairs.

* Supports Geek Squad efforts to protect the world, one device at a time.

Basic Qualifications

* 1 year of customer service experience

* 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent

* Current, valid driver's license

* Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

* Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)

* Must be at least 21 years of age

* Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualification

* Previous experince in an in-home experience environment

* Previous experience actively using and learning about technology products