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  • Customs Trade Agent - 1st Shift

    Fedex Logistics 4.4company rating

    Remote job

    Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers. Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing regulations. Work closely with other internal staff and departments to deliver high level of service to customers. Process agency brokerage shipments. Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. HS Diploma or GED required. No industry experience required. No work experience required. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with internal staff, management of all levels, internal departments. Must possess customer service skills, knowledgeable of Microsoft Suite, and is computer literate. Can function is a fast - paced working environment. Preferred Qualifications: Currently offering an additional temporary $3.00 per hour pay premium during a surge in volume, subject to removal with 30 days' notice. Some openings will offer variable remote with some work from home opportunity and some in the office work. Those jobs with variable remote options will require onsite work for 5-6 months, or until dept. standards and metrics are met dependent on policy Pay Transparency: Our diverse offerings support your career goals with benefits, specialized training, and advancement opportunities. Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately. Pay: $15.50/hr Additional Details: Possible day shifts Mon - Fri 6am -2:30pm, Mon - Fri 8 am - 5pm, Tues - Sat 6am - 2:30pm or Mon =- Fri 7 am - 4:30pm FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
    $15.5 hourly 1d ago
  • Remote Customer Service Agent

    Ver-A-Fast 4.3company rating

    Remote job

    GREAT WORK FROM HOME OPPORTUNITY We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available. Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access. If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY. Please watch your email and spam box for a reply from us about scheduling your interview. We thank you for your interest in this GREAT work from home opportunity. Please Note: We are not currently contracting in the following states: CA, CO, CT, MA, NV, NY, OR, WA, & WI. Job Types: Full-time, Part-time
    $24k-28k yearly est. 60d+ ago
  • Customer Service Agent - Remote Data Entry Agent - Full/Part Time

    Customer Service 4.4company rating

    Remote job

    Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience. You'll meet these requirements to work from home remotely • Stable Internet connection • Work can be done using the following: Phone device, laptap or computer • Must be able to type accurately with a minimum speed of 30 words per minute • Able to focus on tasks without being distracted • Must be resident of the US • Not afraid of emailing clients as needed We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office. Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more • Must be 16 year of age or older • Must be proficient with basic PC skills • Must have an internet connection • Basic english written language • Basic english spoken language Thank you for your interest!
    $16 hourly 60d+ ago
  • Remote Hospitality Customer Advisor / Live Chat Support Agent

    Evolution Sports Group

    Remote job

    Remote Hospitality Customer Advisor / Live Chat Support Agent Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Key Responsibilities: - Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner - Provide accurate and detailed information about our hospitality services, packages, and events to customers - Assist customers in making reservations, changes, and cancellations as needed - Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary - Maintain a high level of knowledge about our company, services, and events to effectively assist customers - Collaborate with other team members to improve the overall customer experience and identify areas for improvement - Keep detailed records of customer interactions and transactions for future reference Qualifications: - Previous experience in customer service or hospitality is preferred - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and conflict resolution skills - Proficient in using live chat and other communication tools - Knowledge of sports events and tournaments is a plus - Flexibility to work evenings, weekends, and holidays as needed Benefits: - Competitive salary and benefits package - Opportunities for career growth and development within the company - A dynamic and inclusive work environment - Complimentary access to sports events and tournaments - Training and support to enhance your skills and knowledge in the hospitality industry If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients. Package Details Compensation & Bonuses Competitive Pay Rate: $40-$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30-40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position - U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3-6 months Company-sponsored certifications & skills training Internal mobility program - move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential
    $38k-50k yearly est. 6d ago
  • Customer Escalations & Advocacy Representative

    Vero Networks 4.2company rating

    Remote job

    Customer Escalations & Advocacy Representative Department: Networks Operations The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention. RESPONSIBILITIES Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues. Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements. Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases. Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions. Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates. Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams. Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues. Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors. Strong problem-solving skills and a solution-oriented mindset. Excellent communication, active listening, and conflict resolution skills. Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy. Comfortable collaborating across teams and influencing without direct authority. Experience analyzing data and trends to recommend business process improvements. Knowledge of Sonar (or other) CRM tools preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
    $34k-53k yearly est. Auto-Apply 38d ago
  • Inbound Customer Service Agent-Bodewell (Remote)

    GE Appliances 4.8company rating

    Remote job

    The GEA Way At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Interested in joining us on our journey? Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off). Benefits & Perks: •Paid on-the-job training and mentoring •Work-from-home opportunities (equipment provided) •No weekend shifts •Paid time off •Medical, dental, vision, and prescription benefits eligibility on day one of employment •401(k) program with a company match •Short-term and long-term disability •Life insurance •Appliance discount program •Tuition reimbursement •Gym membership reimbursement •Career growth opportunities PositionInbound Customer Service Agent-Bodewell (Remote) LocationUSA, Memphis, TNUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDHow You'll Create Possibilities As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners. Shift: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off). We offer a base rate of $15.00/hour+ incentives based on your quality scores - paid weekly. 9-week full-time training: The training schedule will be M-F 8AM-4:30PM (CST) and will only be during the training period of 02/02-03/06. After 03/06 all hires will be required to transition to the schedule they were hired into 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off) Commitment to all training days is mandatory; no absences are permitted during this period. Post-training schedule: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM (CST), (Wednesday & Weekends off). This role is required to participate in a shift bid twice a year to change schedules during our business hours of 7am-7pm CST. You must be available to work any shift between our business hours. After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions Proactively provide feedback to Quality and Training to help keep training processes and materials updated Adhere to safety policies and procedures to ensure a safe work environment for all Support other parts of the business, such as directed Other duties as assigned What You'll Bring to Our Team One-year relevant working experience in a customer service or sales environment Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner Requires a high degree of concentration and attention to detail to manage daily activity Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once Ability to effectively work at home Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens Requirements for Remote Work Environment Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord) A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues Soft Skills Passion for helping customers and problem-solving Flexible with the ability to take direction from management yet work independently to achieve goals Active listening skills and the ability to ask questions Conflict resolution skills; negotiation skills; and time management skills Flexibility, being the ability to adapt to change. Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues Internet Speed Requirements: Ping 50 Mbps or lower Download 50 Mbps or higher Upload 15 Mbps or higher Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
    $15 hourly Auto-Apply 20d ago
  • Customer Rep Lead - HYBRID

    Reachmobi 4.3company rating

    Remote job

    At ReachMobi, you'll have the chance to shape the user experience for millions of people. By tackling user key pain points, you'll contribute to meaningful, lasting improvements in how users interact with mobile technology. We are seeking a proactive and data-driven Customer Representative to join our team. This role focuses on identifying and addressing our users' biggest pain points, analyzing trends in complaints and feedback, and implementing strategies to improve user satisfaction. You will also spearhead efforts to engage with users across various platforms and ensure their concerns are addressed promptly and effectively. Key Responsibilities: Brand Presence & Organic Growth: Own and evolve brand presence across web, social media, and app stores with a growth mindset. Develop and execute agile, data-driven organic growth strategies to drive high-impact user acquisition and engagement. Optimize communication channels for seamless, scalable, and personalized user interactions. Leverage rapid experimentation and A/B testing to iterate quickly and maximize reach. SEO & ASO Strategy: Optimize app discoverability through best-in-class ASO and SEO strategies. Implement growth hacking techniques to increase app store visibility and conversion rates. Stay ahead of algorithm changes and pivot strategies dynamically to maintain top rankings. User Engagement & Customer Support: Drive user-centric engagement by analyzing app reviews, ratings, and support interactions to uncover actionable insights. Build a proactive, community-driven approach by engaging users across Reddit, Twitter, app stores, and forums. Create scalable feedback loops that enable rapid product iteration and customer-driven innovation. Partner with design, product, and engineering teams to optimize the user journey and self-service options. Data-Driven Insights & Growth Tracking: Leverage real-time analytics to track sentiment trends and user behavior, driving data-backed decision-making. Segment and analyze user cohorts to uncover growth levers and personalization opportunities. Drive K-factor (user referrals) by strategizing referral programs and word-of-mouth growth initiatives. Content & Digital Strategy: Develop and execute a high-impact content strategy that drives brand awareness and user engagement. Ensure a cohesive, compelling brand voice across all digital touchpoints. Build strategic partnerships and leverage influencer marketing to amplify reach and accelerate growth. Leadership & Mentorship: Act as a player-coach, mentoring and empowering team members while remaining hands-on. Foster a culture of innovation, collaboration, and continuous learning. Champion agile workflows and cross-functional alignment to drive efficiency and execution speed. What You'll Need: 2-4 years of experience in fast-paced environments focused on customer support, SEO, ASO, and audience scaling. Proven track record of developing and executing organic growth strategies. Strong understanding of Google Play Store algorithms, compliance, and growth marketing best practices. Ability to balance creative storytelling with analytical rigor, turning insights into impactful strategies. Familiarity with web-building platforms like WordPress and Squarespace. Experience with ASO tools such as Apptweak and content creation across social platforms (Facebook, Instagram, X, LinkedIn, etc.). A passion for enhancing user experience and a strong reputation for reliability and excellence. Why ReachMobi? We offer a fun, work hard - play hard culture No dress code policy! Wear your flip flops and shorts in the summer Hybrid schedule Unlimited Paid Time Off along with 10 paid holidays 401k match up to 4%, Health/Vision/Dental, Flexible Spending Accounts Life Insurance, AD&D, STD and LTD 100% employer paid Sponsorship available Complimentary snacks, beverages, beer fridge, as well as catered lunches Located next to world-class shopping and restaurants Regular company-sponsored social events to connect with your team and fellow colleagues! - check out our Instagram to see more This is an opportunity to be with an industry leading company that continues to experience tremendous growth
    $33k-52k yearly est. 60d+ ago
  • Customer Happiness Hero (Remote)

    Hello Innovation

    Remote job

    Customer experience is different at Hello Innovation. We cut the red tape, ditch the corporate BS, and empower you to actually do what's right for people - not what's written in a script. This isn't your typical customer service job. It's a chance to help people, think creatively, learn fast, and deliver “wow” experiences without limits. This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As the parent company to an ever-growing portfolio of businesses, we're making the world a radically better place through meaningful innovation. Here, it's not about the daily grind; it's about making a real difference, challenging the norm, breaking boundaries, and rewriting what's possible. We started from scratch-no investors, no debt-just a relentless drive that has led us to impact over a billion lives through our products. And we're just getting started. We're an eclectic team of dreamers, creators and doers, united in our mission to deliver work that truly matters. If you're looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you've come to the right place. ABOUT THE JOB This role is about people, not tickets. As a Customer Happiness Hero, you're not only empowered to make things right - you're trusted to deliver unforgettable “wow” experiences when customers need it most. You'll support customers during some of the most meaningful moments of their lives, bringing calm, clarity, and genuine care. You'll also be a vital part of our fast-growing eCommerce brand that touches millions, where you'll grow your customer experience skills and learn the operations and technology that power everything behind the scenes. You won't just answer inquiries - you'll help people in moments that truly matter. If you're ready to do work with impact, integrity, and heart, keep reading. ABOUT YOU You've mastered the art of communication. Whether you're writing an email, chatting online, or speaking with a customer, you choose your words with intention - warm when they need comfort, direct when they need clarity, and always grounded in genuine care. You're the Sherlock Holmes of human emotion. You read between the lines, sense what people need, and spot the real issue before it's spoken. You're a modern-day MacGyver. Throw a challenge your way and you'll find a thoughtful, creative way to make things right. You're comfortable with the unknown. You don't freeze when things get unclear - you stay curious, confident, and ready to figure it out. You get sh*t done…no babysitter required. You take initiative, follow through, and own outcomes from start to finish with pride and accountability. You're human-centered to your core. You're driven by connection, compassion, and the desire to make someone's day a little lighter. You bring order to chaos. When emotions run high and things get messy, you step in with steady energy and take control of the situation. You get it right, down to the last detail. Typos, loose ends, and unclear instructions don't stand a chance. You believe excellence lives in the small things. You're a learning animal. You're hungry for feedback, curious about how things work behind the scenes, and always looking for ways to do things smarter. Customer experience isn't a task-it's a calling. Leaving people better than you found them isn't just satisfying; it's who you are. YOUR RESPONSIBILITIES Serve as the point of contact between customers, our eCommerce platform, and product vendors - keeping communication clear, smooth, and proactive from start to finish. Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of. Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions. Deliver unforgettable “wow” moments - making things right, solving problems creatively, and turning challenges into meaningful experiences. Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems. Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience. Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through. COMPENSATION & PERKS Meaningful work. Get paid to give a sh*t and make a real impact on people's lives when they need it most. Top of market pay. Along with a full benefits package including health, dental and 401k. We ignite you - that's right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you. Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world's top talent. A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun. Flexible scheduling. We can work around your schedule, whether you're going to school, being a parent, or just living life to the fullest. Plus many more. Additional perks include daily catered lunches, team activities, paid holidays, bonuses and much more. Diversity isn't just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $28k-37k yearly est. Auto-Apply 12d ago
  • Customer Support Agent (PT)

    Clerk Chat

    Remote job

    Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups. What does a work environment look like at Clerk Chat? Clerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. This is an exciting time to join Clerk Chat. We're small enough that every individual has a big impact, but we're growing fast enough that there's tremendous room for career advancement. Who you are: As a Customer Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 4 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment. What you will do: You will be the first point of contact for our customers by email and chat You will handle and coordinate product-specific inquiries, engaging with external stakeholders You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization. You will develop and continuously improve our customer journey You will closely collaborate with all departments to further improve our customer journey What you will need: You have 2-3 years of experience in a similar role at a fast-paced start-up. You are able to work both independently and collaboratively within a team. You have excellent communication skills and are comfortable speaking to all sorts of customers You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment. We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity. This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week.
    $29k-37k yearly est. Auto-Apply 60d+ ago
  • Remote Healthcare Customer Support Agent

    Mayobehavioralhealth

    Remote job

    Mayo Behavioral Health is seeking a Remote Healthcare Customer Support Agent to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to patients and healthcare providers. As a key member of our team, you will play a crucial role in ensuring that our customers receive the support they need to navigate our healthcare services. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist customers with scheduling appointments, accessing medical records, and navigating our online platform Provide accurate information about our services, policies, and procedures Escalate complex issues to the appropriate department for resolution Maintain a high level of customer satisfaction through effective communication and problem-solving Qualifications: 1+ year of experience in customer service, preferably in a healthcare setting Excellent communication skills, both verbal and written Strong attention to detail and organizational skills Ability to work independently and as part of a team Proficiency in Microsoft Office and customer relationship management (CRM) software If you are passionate about healthcare and enjoy helping others, we want to hear from you! Apply now to join the Mayo Behavioral Health team as a Remote Healthcare Customer Support Agent.
    $28k-40k yearly est. 60d+ ago
  • Customer Success Rep I-Bilingual Spanish/English

    4Over, Inc. 4.4company rating

    Remote job

    At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We're looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won't just answer questions-you'll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it's by phone or virtual chat, you'll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team-this is the opportunity you've been waiting for. Bilingual in English and Spanish is highly desirable. Summary : The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule : Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM - 5:30 PM, or similar. This is a remote position. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test , employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: Educate and assist customer base on company website, products, and services Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two Provide customer feedback to department for new product and resource development Accurately notate and record each customer interaction to ensure all accounts are updated Be a knowledgeable point of contact for both new and existing customers Handle complex requests with patience, professionalism, and empathy Review and resolve situations in a timely manner by identifying customer concerns Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations Complete and process all required tasks Regularly perform general housekeeping duties in your work area(s) Adhere to all safety policies and protocols and maintain a safe working environment Attend all department/company meetings Other duties as assigned For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: High School Diploma or equivalent (GED) - required Previous experience in customer service roles Demonstrated history of stable employment Bilingual in English and Spanish is highly desirable. Experience in printing or wide format production - preferred CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards. Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance. Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge. Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home. Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced. Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale. 4over LLC Company History: 4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care 4over pays 100% of the employee's premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000 Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan New employees are eligible to enroll the first of the month, following 1 month of employment Semi-annual open enrollment (January 1st and July 1st) Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation Immediate Vesting Holidays and PTO 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.
    $18-19 hourly Auto-Apply 27d ago
  • Customer Support Travel Agent

    Vacation Advertiser 4.4company rating

    Remote job

    Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team. As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services. What You'll Do: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist clients with booking travel arrangements and troubleshooting issues Provide detailed information about destinations, services, policies, and promotions Ensure customer satisfaction by resolving concerns quickly and effectively Collaborate with travel advisors, sales teams, and vendors to solve complex issues Maintain accurate customer records and follow company protocols What We're Looking For: 1+ years of experience in customer support, hospitality, or travel-related services Excellent communication and interpersonal skills Tech-savvy and comfortable using CRM platforms and booking tools Ability to stay calm and organized in a fast-paced environment Passion for travel and desire to help others plan incredible vacations A proactive attitude and strong problem-solving skills Must have an entrepreneur mindset! Preferred (but not required): Experience in the travel industry or familiarity with travel booking systems Knowledge of all-inclusive resorts, cruises, and European vacations Bilingual abilities (especially Spanish) Job Details: Job Status: Full-time or Part-time Schedule: Flexible with some preferred weekend availability Location: Remote (U.S.-based only) Perks: Travel discounts Training Work-from-home flexibility Opportunities for growth within the company Why Vacation Advertiser? Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you! Ready to Apply? We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.
    $36k-43k yearly est. Auto-Apply 60d+ ago
  • Customer Support Agent

    Easy Recruiter

    Remote job

    Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information. Job Description: DISCLAIMER This position is eligible to work from home. You must live in Arizona, Arkansas, Idaho, Tennessee, or Utah to be eligible for consideration for this position. PAY RANGE: $16.50 - $18.00/hr DOE EDUCATION EDUCATION Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle. 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs. SKILLS AND KNOWLEDGE Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing. Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. Requires the ability to work with and maintain confidential information. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives. Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners. Job Shift: Varied Schedule: Part Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every Weekend Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 20 Employee Status: Regular
    $16.5-18 hourly 60d+ ago
  • Customer Service Agent - Work From Home

    Destinee Travel

    Remote job

    Full-service agency serving clients nationwide. Specializing in upscale tours and vacation packages from hundreds of different vendors! We are hiring talented and non-experienced agents to join our team. If your excited to be a part of a growing company where you receive the industries' top compensation, amazing perks and bonuses, unlimited training and so much more, we are a great place to grow your career. Positions Starting Immediately. This is a remote opportunity! Company Training Provided. Part-time or Full-time Requirements Responsibilities: Book air and ground transportation for clients Research and locate the best pricing and options for clients based on their needs Book hotel reservations for clients in their desired location Plan and promote accommodations and travel scenarios Qualifications: Trainable and coachable Organized Business minded Able to work remotely Able to work with no supervision NO experience needed (we will train you!) Benefits Perks: Plenty of room to grow in the business Earn your own IATA number Discounted travel FAM trips Extremely flexible hours
    $23k-29k yearly est. 60d+ ago
  • Remote Customer Service Agent (Auto Dealer Support)

    Morley 4.3company rating

    Remote job

    **About the Role** **_Role: Full time | Remote - Ohio residents_** If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed! **_Pay Transparency_** This position starts at $13 per hour. **_What to Expect_** As a Remote Customer Service Agent (Auto Dealer Support) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: + Work from home while having regular connection with your teammates + No weekends + Paid training + Equipment provided + Benefits available + Professional development opportunities You need: + Computer, typing and phone skills + Interpersonal skills + Detail oriented + High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline _(Note: wireless, 5G and satellite internet unfortunately won't work for this role)_ + See _Skills for Success_ below Tasks: + Provide fantastic service over the phone + Use your computer skills to: + Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude **_Questions Before You Apply?_** Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). **Skills for Success** **_Required Skills_** + Computer, typing and phone skills + Can speak and type proficiently at the same time + Able to problem-solve, act as a consultant and resolve customer issues + Solid work ethic, able to meet deadlines + Excellent organizational and interpersonal skills, strong attention to detail **_Eligibility Requirements_** + High school diploma or equivalent + Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) + Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) _Schedule_ + **Training** **(requires 100% attendance):** + **First five weeks - instructor-led:** + 8 hours / day + Between 8 a.m. and 5:30 p.m. Eastern time + Monday - Friday + **Next four weeks - hands-on calls:** + Scheduled during hours of operation: + Between 8 a.m. and 6 p.m. Eastern time + Monday - Friday + **Work schedule:** + Able to work shifts between 8 a.m. and 6 p.m. Eastern time + Monday - Friday + No weekends! **_Nice to Have_** + Degree in a relevant or related field + Experience in the automotive industry **_Remote Work Requirements_** + Ohio resident + High-speed internet access at home that you are able to connect to via Ethernet or landline + Secluded and distraction-free work environment **_The Remote Experience_** Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: ********************** **Why Join Our Morley Family** The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package. **_Health & Wellness Benefits_** + Medical and prescription coverage, including free annual physicals + Dental and vision insurance + Paid time off + Associate wellness program (earn a reward for getting your annual wellness checkup) + Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) **_Financial Benefits_** + 401(k) with match + Flexible spending account + Life insurance + Short- and long-term disability insurance (company paid) **_Benefits to Make Your Life Easier_** + Teladoc: 24/7 online access to doctors + 24/7 nurse help desk + Patient advocacy: Free 24/7 help with benefit questions and claims issues + Family, financial and estate guidance (will) services **_About Morley_** Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* . Thank you for your interest in Morley. **_Notices_** + Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ******************************** + Click here to view Morley's CCPA Notice for applicants in California: ******************************* + Click here to view Morley's privacy policy: ************************************************
    $13 hourly 15d ago
  • Work From Home Representative | Entry Level | Flexible Schedule | Hiring Immediately

    Globe Life 4.6company rating

    Remote job

    START YOUR NEW CAREER FROM HOME - APPLY TODAY, START THIS WEEK! We're looking for motivated individuals ready to take control of their future. At Globe Life AO, you'll enjoy: Flexible schedules Full training provided High income potential All without leaving your home. No experience? No problem. We'll give you everything you need to succeed. ✅ WHAT WE OFFER: High earning potential - No cap on income Full training provided - No experience required Flexible schedules (Full-time or Part-time) 100% remote work from home Rapid career growth opportunities Hiring immediately - Start this week YOUR ROLE: Making outgoing calls, emails, texts and chats from clients Provide clear answers and process requests. Maintain professionalism and positivity. REQUIREMENTS: Computer/laptop with internet access. Positive, coachable, and reliable. Ability to work independently and with a team. No prior experience required - we train you! Must be willing to get Licensed in Life and Health Insurance Must be a US Resident AVERAGE EARNINGS: $800-$1,200 weekly (Weekly Commission based Salary + performance bonuses). APPLY NOW - INTERVIEWS ARE FILLING FAST! Your future is one click away. Hit Apply Now and start your new career from home this week. Spots are limited - don't wait!
    $800-1.2k weekly Auto-Apply 60d+ ago
  • Remote Customer Service Agent

    Remote Career 4.1company rating

    Remote job

    Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include: We are looking for true Entrepreneurs! Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $21k-28k yearly est. 60d+ ago
  • Bilingual FT/PT Spanish/English Customer Service Agent Remote

    Answernet Inc. 4.2company rating

    Remote job

    Job Description Bilingual Customer Service Representative - Remote Job Type: Full Time/Part Time - Work from Home Hours: Vary, Midshift/Evening Salary: $15.00 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year Job Summary: We are looking for remote bilingual customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers' needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call-handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and the ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours Other requirements may vary as management determines. Driven by Success: they want to innovate and push themselves constantly, and their team, to be the best in the industry Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Minimum of one year of previous high-volume call center experience Bilingual Spanish/English Experience in BOTH inbound and outbound environments WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (Ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distractions, including pets and children.
    $15 hourly 21d ago
  • Inbound Virtual Customer Service Agent

    Acd Direct 3.2company rating

    Remote job

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script s and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $25k-29k yearly est. 2h ago
  • Customer Service Agent

    Lifevantage Corporation 4.6company rating

    Remote job

    If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk. We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment. If this sounds a lot like you, please apply. Qualifications/Skills · Willingness to learn and open to change · Solid phone presence and interpersonal skills · Excellent verbal and written communication skills · Strong time management, critical thinking, organizational, problem solving and analytical skills · Ability to adapt to work efficiently in a rapidly changing dynamic environment · Positive, professional engaging and friendly attitude is a must · Ability to receive constructive feedback as well as provide valuable suggestions for improvement · Must be computer literate with the ability to learn customer service software applications · Punctuality and consistent work attendance · Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus. Benefits · Training starts at $17.00 per hour - full time and part time positions available · Daily sales contests, games and competitions · Company lunches, SWAG, product and holiday parties · Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K · Public Transportation Reimbursement Essential Duties and Responsibilities include the following and other duties as assigned. · Answer inbound calls and respond to customer requests · Build rapport with customers by greeting them in a courteous, friendly, and professional manner · Research possible distributor related issues using inside resources to resolve problems promptly and courteously · Upsell/mention promotions and other products on phone calls · In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions · Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity · Perform other duties as assigned by management Education and/or Experience · High School diploma or equivalent · One to three years related customer service experience and/or training, or equivalent combination of education and experience · Background in Network Marketing is a plus Work at Home Requirements: · You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date. · Have dedicated cable, DSL, or fiber internet services of at least 50mb/s · A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $17 hourly Auto-Apply 60d+ ago

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