Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$28k-36k yearly est. 60d+ ago
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TurboTax Customer Support Agent - Remote ($18.50 per hour plus Bonus)
Turbotax
Remote job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
$27k-36k yearly est. 3d ago
Customer Service Specialist
Calculated Hire
Remote job
Service Scheduling Administrator (SSA)
Part-Time | Fully Remote After Training
Training Location:
Charlotte North Ops Center
115 Rhyne Road, Charlotte, NC
Training is conducted onsite, five days a week.
Work Schedule & Mobility:
Onsite for training; fully remote after training
Part-time role (minimum 22 hours/week)
Hours may increase to 36+ per week if the contingent worker is available
Required availability:
Weekends: 7:00 AM - 6:00 PM
Holidays: 7:00 AM - 4:00 PM
Position Purpose:
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs.
The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area.
Nature & Scope
The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit.
This role requires:
Independent judgment and analytical skills to optimize workloads in a dynamic operational environment
The ability to assess service calls and emergencies and apply appropriate human relations skills
Coordination of service and emergency response across a three-state service area operating 24/7/365
Operational Impact:
Supports approximately 350 Service Technicians
Helps manage an average of 56,000 emergency calls annually
Key Responsibilities:
Assign, route, and adjust daily workloads for field service personnel
Answer inbound calls from technicians, first responders, and emergency customers
Handle complex calls requiring research, follow-up, and sound judgment
Monitor service workflows and adjust schedules as operational conditions change
Ensure timely, accurate resolution of customer inquiries and emergencies
Support after-hours technician operations and emergency response coverage
Required Skills & Qualifications:
Strong analytical, problem-solving, and decision-making skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Excellent communication and customer service skills
Ability to remain calm and professional during emergency situations
Education Requirement:
High School Diploma or GED required
$27k-35k yearly est. 4d ago
Customer Retention Specialist - State Farm Agent Team Member
Heather Taylor-State Farm Agent
Remote job
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Position Overview: We are seeking a motivated and dynamic Remote Sales Insurance Account Representative to join our growing team here at Heather Taylor State Farm Insurance. In this role, you will be responsible for providing exceptional service to clients, generating new business opportunities, and maintaining strong relationships with existing clients. You will work remotely, utilizing digital tools and communication platforms to achieve sales targets and deliver outstanding customer support.
Key Responsibilities:
Client Engagement: Actively engage with potential and existing clients through phone calls, emails, and virtual meetings to understand their insurance needs and provide appropriate solutions.
Sales Generation: Identify and pursue new business opportunities by prospecting, networking, and leveraging referrals. Meet or exceed monthly and quarterly sales targets.
Policy Management: Assist clients with policy applications, renewals, and adjustments. Ensure all documentation is accurate and compliant with industry regulations.
Customer Support: Provide ongoing support and service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
Product Knowledge: Stay informed about the companys insurance products, industry trends, and regulatory changes. Provide clients with up-to-date information and advice.
CRM Management: Maintain accurate and up-to-date records of all client interactions, sales activities, and pipeline status in the companys CRM system.
Team Collaboration: Work closely with other team members and departments to ensure a seamless client experience and to share best practices.
Qualifications:
Experience: Must have three years+ of working with a State Farm agent with experience in insurance sales, account management, or a related field is required.
Licensing: Must hold a valid property & casualty insurance license as well as a life & health license.
Skills: Strong communication, negotiation, and interpersonal skills. Proficient in using digital communication tools and CRM software.
Self-Motivated: Ability to work independently and manage time effectively in a remote work environment.
Customer-Centric: Demonstrated commitment to providing high-quality customer service and building long-term client relationships.
Benefits:
Competitive base salary plus commission structure.
Flexible remote work environment.
Comprehensive training and ongoing professional development opportunities.
Paid time off and holidays.
Join our team and help us deliver top-tier insurance solutions to clients, all from the comfort of your home!
This is a remote position.
$27k-34k yearly est. 16d ago
Work at Home Customer Service Agent
Alorica 4.1
Remote job
Customer Service Representative
Terms: Full-time
Pay: $15/hr
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Ongoing usage of phone and computer systems
Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
$15 hourly Auto-Apply 16d ago
Remote Customer Service Agent
Ver-A-Fast 4.3
Remote job
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
$24k-28k yearly est. Auto-Apply 60d+ ago
Remote OCCC Customer Service Agent_Collections
OPC Pest Service 4.1
Remote job
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented COLLECTIONS SPECIALISTS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team.
Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity, and support the financial health of the company. This position requires strong communication skills, attention to detail, and a customer-first mindset.
You will…
* Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
* Contact residential customers regarding past-due accounts via phone, and email
* Investigate and resolve billing discrepancies in coordination with service and sales teams
* Process payments and update customer accounts in Orkin's billing system
* Maintain accurate records of collection efforts and customer communications
* Escalate unresolved accounts to management as needed
* Provide excellent customer service while maintaining professionalism and confidentiality
* Ensure compliance with company policies and applicable collection regulations
We Offer…
* Variety of Schedules (Schedule may include nights, weekends, and holidays)
* Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives ($18 hour plus 3% sales commission)
* 401(k) plan with company match, employee stock purchase plan
Why Orkin?
* Founded in 1901, Orkin Pest Control is a global residential and business service provider
* Consecutive years of improved earnings with over 2 million customers
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
* Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
Qualifications
What's required
* High School/GED
* 1-3 years of experience in collections, customer service, or accounts receivable
* Ability to pass a computer assessment
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ******************
What you'll need
* Excellent interpersonal and negotiation skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
* Comfortable working in a high-volume role
* Ability to work independently and manage multiple priorities.
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What's required
* High School/GED
* 1-3 years of experience in collections, customer service, or accounts receivable
* Ability to pass a computer assessment
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via ******************
What you'll need
* Excellent interpersonal and negotiation skills
* Basic computer skills in various software and web-based applications
* Proficient in Microsoft Office and customer account systems (experience with ServSuite or similar platforms is a plus)
* Comfortable working in a high-volume role
* Ability to work independently and manage multiple priorities.
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound and outbound sales, customer service, retention, collections, chat, and a bilingual team.
Our Collections Specialist at Orkin play a vital role in ensuring timely and accurate collection of customer payments. You will work closely with internal teams and customers to resolve billing issues, maintain account integrity, and support the financial health of the company. This position requires strong communication skills, attention to detail, and a customer-first mindset.
You will…
* Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
* Contact residential customers regarding past-due accounts via phone, and email
* Investigate and resolve billing discrepancies in coordination with service and sales teams
* Process payments and update customer accounts in Orkin's billing system
* Maintain accurate records of collection efforts and customer communications
* Escalate unresolved accounts to management as needed
* Provide excellent customer service while maintaining professionalism and confidentiality
* Ensure compliance with company policies and applicable collection regulations
We Offer…
* Variety of Schedules (Schedule may include nights, weekends, and holidays)
* Four-week quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives ($18 hour plus 3% sales commission)
* 401(k) plan with company match, employee stock purchase plan
Why Orkin?
* Founded in 1901, Orkin Pest Control is a global residential and business service provider
* Consecutive years of improved earnings with over 2 million customers
* Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
* Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management
Are you ready to be an Orkin Pro?
$18 hourly 1d ago
Customer Relations Specialist
Five Star Call Centers 3.0
Remote job
Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
As a Customer Relations Specialist, you'll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.
You'll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We're looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company. We're looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic environment. Requirements
Minimum 1 year of customer service (min 4+ years preferred)/call center or office experience required
2+ years in financial services, home improvement, or sales is a plus
Experience with CRM tools and Microsoft Office Suite
Technical proficiency with the ability to troubleshoot basic software and connectivity issues
Strong verbal and written communication skills
Spanish bilingual preferred
Self-motivated, dependable, and able to work independently
Strong attention to detail
Excellent communication skills, a love for talking to people, and the ability to WOW customers
Relentless drive to own the customer's problem and ability to think outside of the box to resolve them
Excels in high-tempo settings and is adept at juggling multiple tasks, including muti-task using technology
Must pass a background check in compliance with state and federal laws
Previous remote work experience preferred
Responsibilities
Handle a high volume of inbound/outbound calls in a timely, professional manner
Identify, research, and resolve customer needs related to home improvement projects and financing options
Follow communication scripts while maintaining a natural and empathetic tone
Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
Manage service requests through multiple digital platforms, ensuring timely and accurate responses
Use internal systems to document, escalate, and track customer issues
Work cross-functionally with internal departments to fully resolve customer concerns
Participate in training, special projects, and team meetings as assigned
Ensure full compliance with company policies and applicable financial regulations
Listen to our customer's concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests
Ensure each client has a positive experience with our company - service first
Build strong working relationships to address and support client needs
Complete required paperwork and documentation at the end of each day within all system(s)
You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested
Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Management.
Maintain a positive, solution-oriented attitude at all times
Equipment & Work Environment
Company-provided equipment for full-time, permanent employees
Must have a secure, high-speed internet connection and dedicated workspace
Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.
$15 - $15 an hour
Hours: Full-time, 40 hours/week Shifts: Monday-Friday 1:30p-11:00p CST and every other weekend or Monday, Thursday, Friday 2:30p-11:00p and every Saturday 1:30p-11p/Sunday 10a-2p CSTTraining: Paid, 2 weeks, Monday-Friday, 8:00 AM - 5:00 PM CSTPay: Starting at $15/hour + $1/hr shift differential for nights/weekends Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$15-15 hourly Auto-Apply 2d ago
Customer Service Agent - Remote Data Entry Agent - Full/Part Time
Customer Service 4.4
Remote job
Hello and thank you for your interest! We're looking for folks nationwide who are great at data entry and typing. We offer a flexible work from home remote position that allows you to stay home with the family! The pay range is flexible from $16/ph to $30/ph DOE and level of experience.
You'll meet these requirements to work from home remotely
• Stable Internet connection
• Work can be done using the following: Phone device, laptap or computer
• Must be able to type accurately with a minimum speed of 30 words per minute
• Able to focus on tasks without being distracted
• Must be resident of the US
• Not afraid of emailing clients as needed
We're looking for folks who we can depend on who can work from home remotely without distraction and are go-getters. Pay range from 16 to 30 hourly depending on the role, level of experience and proven ability to work from home at the same level as from an office.
Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more
• Must be 16 year of age or older
• Must be proficient with basic PC skills
• Must have an internet connection
• Basic english written language
• Basic english spoken language
Thank you for your interest!
$16 hourly 60d+ ago
Supervisor, Customer Retention (Remote)
Globe Life and Accident Insurance Company 4.6
Remote job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Retention Supervisor - Back Office? Globe Life is looking for a Customer Retention Supervisor - Back Office to join the team!
In this role, you will be responsible for managing reinstatement processes and contact center transactions for various Globe Life Brands. The Customer Retention Supervisor - Back Office will assist with overseeing, tracking, and processing agent conversations for the Customer Retention Department. This position will also oversee waiver of premium and payment processing functions performed from call center retention efforts.
This is a remote/work-from-home position.
What You Will Do:
Routinely monitor and assign tasks received in Back Office.
Monitor KPI targets for processing within an acceptable time and accuracy expectation.
Ensure audit targets are met and quality feedback is provided.
Assisting Agents with escalation and reinstatement questions.
Partner with the field to ensure all questions and concerns are handled timely.
Complete reporting for all Reinstatement Initiatives.
Provide Management with status updates or trends.
Assisting in all positions as needed.
Review and approve refunds processed by Reinstatement Clerks.
Manage a team of clerks with varying skill level.
Review/approve/edit timesheets through Kronos.
Oversee the overall work product of the group to ensure accuracy.
Hire new staff as necessary.
Facilitate corrective actions and employee improvement plans as necessary.
Responsible for ensuring department goals are met.
What You Can Bring:
High School Equivalent.
Associate degree and/or equivalent work experience.
3 years of previous supervisory experience required.
Insurance experience preferred.
Ability to work independently and meet deadlines.
Ability to manage remote employees.
Requires leadership and people skills.
Strong organizational and time management skills.
Ability to handle multiple projects at once.
Organizational skills and attention to detail.
Excellent verbal communication skills and ability to interact professionally with a diverse group.
Excellent MS Office skills required (Word, Excel, and Access a plus).
Ability to run basic SQL queries.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$31k-36k yearly est. Auto-Apply 3d ago
Customer Retention Specialist - State Farm Agent Team Member
Charles Berrouet-State Farm Agent
Remote job
Job DescriptionBenefits:
Work From Home
Remote
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist Remote
Job Type: Full-Time
Location: Remote
The The Berrouet Agency is seeking a fully licensed Customer Retention Specialist with prior State Farm agency experience to join our team in a remote capacity. This role is designed for a calm, compassionate, and detail-oriented professional who excels at supporting existing clients, strengthening relationships, and proactively guiding customers through renewals and coverage decisions.
This position is ideal for someone who listens first, communicates clearly, and understands that exceptional serviceespecially during lifes challenging momentsnaturally leads to meaningful retention and in-book sales conversations.
About the Role
As a Customer Retention Specialist, you will focus on maintaining and strengthening our existing book of business. Youll serve as a trusted point of contact for policyholders, ensuring they feel supported, understood, and properly protected while identifying opportunities to enhance coverage and engagement.
What Youll Do
Communicate with existing customers regarding policy renewals and coverage options
Review accounts and assist with policy updates, changes, and endorsements
Provide clear, empathetic guidance during service-related or claims-related conversations
Identify opportunities to improve customer satisfaction, retention, and engagement
Conduct needs-based coverage reviews and identify in-book sales opportunities when appropriate
Maintain accurate documentation of all customer interactions
Collaborate remotely with team members to meet retention and outreach goals
What Were Looking For
Active Property & Casualty and Life & Health insurance licenses required
Prior State Farm agency experience required
Strong interpersonal, relationship-building, and problem-solving skills
Excellent listening and communication abilities
Detail-oriented with a strong focus on customer experience and follow-through
Experience in customer service, account management, or insurance servicing preferred
Professional, dependable, and self-motivated work style in a remote environment
Why Join The Berrouet Agency
Fully remote role with a service-driven, experienced team
Opportunity to leverage your State Farm knowledge in a meaningful, relationship-focused role
Supportive agency culture built on integrity, care, and accountability
Growth opportunities for team members who demonstrate initiative and sales aptitude
A rewarding career helping individuals and families protect what matters most
Ready to Make an ImpactFrom Anywhere?
If youre a licensed insurance professional with State Farm experience who thrives in a service-focused, retention-driven role and enjoys building long-term client relationships, wed love to connect.
Apply today to join The Berrouet Agency as a remote Customer Retention Specialist.
This is a remote position.
$29k-41k yearly est. 15d ago
Customer Experience Representative
B-Stock 4.2
Remote job
We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer's inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience.
Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Deliver a personalized, positive customer experience through various forms of contact
Inbound telephone support
Web-based chat support
Email Support
Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
Advocate on behalf of the customers internally by proactively identifying areas of opportunity
Assist customers with account creation and troubleshooting
Communicate with customers and third-party suppliers ensuring a smooth transaction process
With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
Complete ongoing and one-time projects to the benefit of customers and internal teams
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
High School Diploma/GED Certificate
Positive attitude, hard working, flexible with changing priorities, and eager to learn
Excellent written and verbal English, reading comprehension, and judgment skills
Ability to come up with meaningful solutions, even if that means thinking outside the box
High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Love technology
Think personalized responses are the bomb (even when using a canned/macro)
Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals"
PREFERRED QUALIFICATIONS
1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
Knowledge of Salesforce or similar customer service programs
Online auction or e-commerce experience is very helpful
Second language skill at a professional proficiency level (Spanish or French)
Typing speed of 35 WPM
SCHEDULES AVAILABLE:
9:30am - 6:00pm MT (M-F)
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
Competitive compensation packages including bonus and options
Medical, dental, and vision benefits
Matching 401(K)
Paid time off
Telecommuting and remote-work options
Support for continuing education
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
$19.2-20.2 hourly Auto-Apply 2d ago
Product Customer Support Agent II
Casebook
Remote job
At Casebook PBC, our software makes people's lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you'll be making that mission a reality.
Job Description
OVERVIEW:
A team member at Casebook PBC plays a key role in advancing our mission to build technology
that supports human services organizations and accelerates the end of poverty. They are
dedicated to Casebook's vision of building and promoting the human services global operating
system and exemplify Casebook's values while working collaboratively to achieve organizational
goals.
At Casebook, Customer Experience (CX) is central to how we serve our customers, and the
Customer Support team is an essential part of CX. Customer Support Agents guide and
troubleshoot with customers throughout their lifecycle, ensuring they can successfully use the
Casebook platform in their critical day-to-day work serving vulnerable populations.
The Customer Support Agent's top priority is to deliver quick, accurate, and personable support
through chat, email, and virtual meetings. This includes managing a fast-paced ticket queue,
documenting solutions and issues in Confluence, and escalating to Product or Engineering
when necessary. As the voice of our platform, you will act as both an advocate for our users and
a partner to internal teams, ensuring Casebook customers have the best possible experience.
This is a demanding but rewarding role where no two days are the same. Our customers rely on
Casebook to do meaningful work in their communities, and we are committed to providing them
with responsive, reliable support every step of the way.
CASEBOOK VALUES
● Impact: We strive to help improve the lives of vulnerable children, adults, families, and
communities.
● Customer Commitment: We provide ground-breaking human services software
products and exceptional customer experiences shaped by organizational needs and
best practices.
● Teamwork: We collaborate with team members, customers, and other partners with
mutual respect, encouraging meaningful relationships and open communication.
● Innovation: We find new ways to grow our product, company, and each other.
● Accountability: We accept responsibility for our actions, holding ourselves accountable
for results.
RESPONSIBILITIES:
● Provide thoughtful, personalized communication to explain how our product works and
help troubleshoot issues via chat, email, and virtual meetings (Zoom/Google Meet).
● Effectively resolve customer inquiries in a considerate and timely manner while
managing a fast-paced ticket queue.
● Investigate, replicate, and document customer issues clearly and concisely so that
Product and Engineering can fully understand and resolve them.
● Identify when issues need to be escalated, and ensure escalation includes complete
details (steps to reproduce, screenshots, system/browser details).
● Document fixes, troubleshooting steps, and best practices in Confluence, contributing to
both customer-facing knowledge base articles and internal documentation.
● Create and maintain reusable snippets of response copy to keep customer
communication consistent and efficient.
● Build and deepen product knowledge by using the Casebook platform daily and staying
current with new features and releases.
● Collaborate with teammates to share knowledge, contribute to team goals, and support
continuous improvement in processes and customer experience.
Qualifications
EDUCATION AND/OR EXPERIENCE:
● College degree or equivalent professional experience preferred
● 2+ years of experience in customer support
REQUIRED TECHNICAL / OTHER SKILLS AND ABILITIES:
● You care deeply, genuinely, and passionately about customer support and about the role
it plays in making our customers and company successful. You are willing to apply
special effort when you see a high-priority situation or customer that needs an escalated
resolution.
● You have prior experience doing live customer support by chat and ticketing systems
(like Hubspot and Zendesk), and you know how to do it well. You know that every bit of
work you do makes a real difference in making a customer happy.
● You understand the web and how it works. You're not necessarily writing and deploying
your own JQuery-based, CSS-heavy responsive sites, but you have configured software
and understand how setting and other variables can alter one customer's expected
functionality from another.
● You know when something is over your head and are not afraid to ask for help.
● You are skilled at explaining technical problems succinctly and clearly.
● You are a naturally empathetic and articulate communicator.
Strong organizational skills with the ability to manage multiple projects and
priorities.
Ability to work independently and as part of a team.
Excellent communication skills, both verbal and written.
Additional Information
Compensation: $50,000 - 62,000 Salary + Equity + Benefits
Demo of Casebook: **************************************
$50k-62k yearly 2d ago
Inbound Customer Service Agent - Consumer Relations (Remote)
GE Appliances 4.8
Remote job
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together
,
we always look for a better way
, and
we create possibilities
.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities PositionInbound Customer Service Agent - Consumer Relations (Remote) LocationUSA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDHow You'll Create PossibilitiesAs a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly.
Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
Complete consumer reviews for satisfaction before case closure.
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
What You'll Bring to Our Team
Position Requirements
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)
Soft Skills
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change. Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns
Requirements for Remote Work Environment
Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements:
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
$17 hourly Auto-Apply 6d ago
Customer Escalations & Advocacy Representative
Vero Networks 4.2
Remote job
Customer Escalations & Advocacy Representative
Department: Networks Operations
The Customer Escalations & Advocacy Representative will serve as a senior customer-facing resource responsible for managing complex and sensitive escalations across Vero Fiber's residential, small business, and enterprise segments. This role will advocate for customer needs internally, drive resolution of recurring issues, and work cross-functionally to improve customer experience and retention.
RESPONSIBILITIES
Act as the primary escalation point for high-impact, sensitive, or unresolved customer issues.
Proactively track, document, and analyze escalation trends to identify root causes and recommend process or policy improvements.
Partner with frontline customer service, billing, technical support, NOC, and engineering teams to drive timely and effective resolution of escalated cases.
Serve as an internal customer advocate, ensuring customer perspectives and pain points are considered in operational and strategic decisions.
Manage direct communication with customers in escalated situations, providing clear, empathetic, and solution-focused updates.
Support retention efforts for high-value or at-risk accounts by collaborating with management, sales, and service support teams.
Develop escalation handling processes, playbooks, and best practices to standardize and improve how Vero manages escalated customer issues.
Prepare and deliver regular reports summarizing escalation volume, drivers, outcomes, and any recommendations for improvement.
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
3+ years in account management, sales, customer success, or a related customer-facing role - ideally within telecommunications, ISP, or technology sectors.
Strong problem-solving skills and a solution-oriented mindset.
Excellent communication, active listening, and conflict resolution skills.
Proven ability to manage high-stakes or emotionally charged customer interactions with professionalism and empathy.
Comfortable collaborating across teams and influencing without direct authority.
Experience analyzing data and trends to recommend business process improvements.
Knowledge of Sonar (or other) CRM tools preferred.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Remote position.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
$34k-53k yearly est. Auto-Apply 60d+ ago
Remote Automotive Customer Service Agent (Dealer Assistance)
Morley Companies 4.3
Remote job
About the Role Role: Full time | Remote - Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.
Pay Transparency
This position starts at $13 per hour.
What to Expect
As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
* Work from home while having regular connection with your teammates
* No weekends
* Paid training
* Equipment provided
* Benefits available
* Professional development opportunities
You need:
* Computer, typing and phone skills
* Interpersonal skills
* Detail oriented
* High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
* See Skills for Success below
Tasks:
* Provide fantastic service over the phone
* Use your computer skills to:
* Research requests related to profile assistance
* Track vehicle shipments and vehicle orders
* Assist with car warranties
* Escalate critical orders
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
* Computer, typing and phone skills
* Can speak and type proficiently at the same time
* Able to problem-solve, act as a consultant and resolve customer issues
* Solid work ethic, able to meet deadlines
* Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
* High school diploma or equivalent
* Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
* Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Schedule
* Training (requires 100% attendance):
* First four weeks - instructor-led:
* 8 hours / day
* Between 8 a.m. and 5:30 p.m. Eastern time
* Monday - Friday
* Next four weeks - hands-on calls:
* Scheduled during hours of operation:
* Between 8 a.m. and 8 p.m. Eastern time
* Monday - Friday
* Work schedule:
* Able to work shifts between 8 a.m. and 8 p.m. Eastern time
* Monday - Friday
* No weekends!
Nice to Have
* Degree in a relevant or related field
* Experience in the automotive industry
Remote Work Requirements
* Ohio resident
* Secluded and distraction-free work environment
* Required internet setup:
* High-speed internet delivered through a wired provider (cable or fiber)
* Computer must be physically connected to your modem / router using an Ethernet cable
* Wireless, 5G and satellite connections are not supported
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
Why Join Our Morley Family
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
Health & Wellness Benefits
* Medical and prescription coverage
* Dental and vision insurance
* Paid time off
* Associate wellness program with rewards for annual checkups
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account (FSA)
* Life insurance
* Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
* 24/7 online access to doctors through Teladoc
* 24/7 nurse help desk
* Patient advocacy with free 24/7 support for benefit questions and claims
* Guidance for family, financial and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************.
Thank you for your interest in Morley.
Notices
* Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: *********************
* Click here to view Morley's CCPA Notice for applicants in California: *******************************
* Click here to view Morley's privacy policy: ************************************************
$13 hourly Auto-Apply 31d ago
Customer Support Travel Agent
Vacation Advertiser 4.4
Remote job
Job Title: Customer Support Travel Agent Join Vacation Advertiser - Where Travel Dreams Come True! Are you passionate about helping others? Do you love travel and enjoy providing exceptional service? At Vacation Advertiser, we inspire travelers to explore the world and help them book unforgettable experiences. Now, we're looking for a Customer Support Travel Agent who shares our passion for travel and people to join our growing team.
As a Customer Support Travel Advisor, you'll be the voice of Vacation Advertiser, delivering friendly, helpful, professional experience to every customer-whether they're looking to plan their next getaway, need assistance with booking, or have a question about one of our services.
What You'll Do:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist clients with booking travel arrangements and troubleshooting issues
Provide detailed information about destinations, services, policies, and promotions
Ensure customer satisfaction by resolving concerns quickly and effectively
Collaborate with travel advisors, sales teams, and vendors to solve complex issues
Maintain accurate customer records and follow company protocols
What We're Looking For:
1+ years of experience in customer support, hospitality, or travel-related services
Excellent communication and interpersonal skills
Tech-savvy and comfortable using CRM platforms and booking tools
Ability to stay calm and organized in a fast-paced environment
Passion for travel and desire to help others plan incredible vacations
A proactive attitude and strong problem-solving skills
Must have an entrepreneur mindset!
Preferred (but not required):
Experience in the travel industry or familiarity with travel booking systems
Knowledge of all-inclusive resorts, cruises, and European vacations
Bilingual abilities (especially Spanish)
Job Details:
Job Status: Full-time or Part-time
Schedule: Flexible with some preferred weekend availability
Location: Remote (U.S.-based only)
Perks:
Travel discounts
Training
Work-from-home flexibility
Opportunities for growth within the company
Why Vacation Advertiser?
Vacation Advertiser is more than a travel company-it's a community of travel lovers helping people create memories around the world. We believe in doing work that matters, supporting one another, and encouraging personal growth. If you want to be part of a fun, friendly, and purpose-driven company, we'd love to hear from you!
Ready to Apply?
We're excited to meet you! If you meet the qualifications and are passionate about customer support and travel, apply now. Please only apply if you meet the listed requirements.
$36k-43k yearly est. Auto-Apply 60d+ ago
Remote Customer Support Phone Response Agent Work From Home (USA)
ACD Direct.LLC 3.2
Remote job
We are seeking dependable individuals to join our remote team as Customer Support Phone Response Agents. This work-from-home position is available to applicants residing in the United States who are comfortable responding to inbound customer calls and providing professional assistance. The role focuses on delivering accurate information and maintaining service consistency.
As a Customer Support Phone Response Agent, you will answer customer-initiated calls related to general inquiries or routine service needs. You will follow approved call-handling procedures, use internal systems to provide accurate responses, and document interactions thoroughly. This role is strictly support-based and does not involve sales, marketing, or outbound calling.
Remote training is provided prior to handling live calls. Training includes call flow expectations, system usage, communication guidelines, and documentation standards. No previous experience is required.
Candidates must be able to work independently from home while maintaining consistent performance. A quiet workspace, reliable internet access, and basic computer proficiency are required. Dependability, professionalism, and attention to detail are essential qualities.
Scheduling options may include weekday, evening, or weekend shifts depending on business needs. Both part-time and full-time opportunities may be available. Many individuals appreciate the flexibility and convenience of remote work. Strong performance may lead to long-term opportunities.
Our remote work environment emphasizes accountability, respectful communication, and service quality. Supervisors are available to provide guidance and feedback. We strive to maintain a dependable and organized remote team.
$22k-27k yearly est. 3d ago
Remote Customer Service Agent
Remote Career 4.1
Remote job
Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include:
We are looking for true Entrepreneurs!
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customer service or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$21k-28k yearly est. 60d+ ago
Customer Service Agent
Lifevantage Corporation 4.6
Remote job
If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk.
We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment.
If this sounds a lot like you, please apply.
Qualifications/Skills
· Willingness to learn and open to change
· Solid phone presence and interpersonal skills
· Excellent verbal and written communication skills
· Strong time management, critical thinking, organizational, problem solving and analytical skills
· Ability to adapt to work efficiently in a rapidly changing dynamic environment
· Positive, professional engaging and friendly attitude is a must
· Ability to receive constructive feedback as well as provide valuable suggestions for improvement
· Must be computer literate with the ability to learn customer service software applications
· Punctuality and consistent work attendance
· Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus.
Benefits
· Training starts at $17.00 per hour - full time and part time positions available
· Daily sales contests, games and competitions
· Company lunches, SWAG, product and holiday parties
· Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
· Public Transportation Reimbursement
Essential Duties and Responsibilities include the following and other duties as assigned.
· Answer inbound calls and respond to customer requests
· Build rapport with customers by greeting them in a courteous, friendly, and professional manner
· Research possible distributor related issues using inside resources to resolve problems promptly and courteously
· Upsell/mention promotions and other products on phone calls
· In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
· Perform other duties as assigned by management
Education and/or Experience
· High School diploma or equivalent
· One to three years related customer service experience and/or training, or equivalent combination of education and experience
· Background in Network Marketing is a plus
Work at Home Requirements:
· You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
· Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
· A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.