Home Agent

Home Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,388 Home Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Home Agent Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Home Agent Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Home Agent CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Home Agents, the skill that stands out above all others in terms of how frequently it shows up on home agent resumes is customer service, which is more than twice as common as the next common skill: phone calls. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a home agent.
Top Skills for a Home Agent
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Home Agent

Sykes Enterprises
  • Answered customer service calls for AT&T Changed rate plans and features, Assisted with troubleshooting device issues.
  • Assist customers with billing issues and answer questions regarding software and hardware problems via phone, email, and chat.
  • Handled cases involving Medicaid, BadgerCare, Food Share, and the Wisconsin Well Woman Program.
  • Assist customers with online home/phone/internet accounts Reset customers online account pass codes Customers change of address
  • Assisted clients with trouble shooting and billing for Verizon Wireless.

Example # 2

Home Agent

  • Signed up the Taylor School District as a payroll account for Aflac.
  • Contacted businesses throughout Massachusetts and presented Aflac products and services to them.
  • Develop new Aflac Relationships and provide customer service to clients.
  • Provide businesses with access to voluntary health benefits through Aflac.
  • Create and present effective PowerPoint sales presentations to company employees regarding AFLAC's product features and benefits.

Example # 3

Data Collector

  • Worked complex cases involving multiple providers and participants.
  • Resolved issues with QC reports in database and re-prepared reports for audit presentations.
  • Entered confidential manufacturer data into a secure records database.
  • Managed incoming project emails and voicemails, determining to whom the messages should be rerouted.
  • Resolved problem billing cases for MEPS.

Example # 4

Home Agent

  • Assisted a high volume of customers through troubleshooting steps to resolve issues via phone, chat, and email.
  • Generated leads for new sales through telephone and email contact with customers.
  • Collected co-pays and balances, processed credit card payments and posted payments to patient account.
  • Resolved phone, cable, and internet service issues for Verizon Fiber Optic Service (FiOS).
  • Answer incoming calls from customers from at home office Respond to inquiries Troubleshoot significant customer service problems

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Write your work experience section in a way that embraces your home agent skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from home agent resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a home agent, you may wonder exactly how your education section should look. Home Agent roles often require a High School Diploma degree or higher, so the majority of home agent resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained