Home Agent

Top Home Agent Skills

Below we've compiled a list of the most important skills for a Home Agent. We ranked the top skills based on the percentage of Home Agent resumes they appeared on. For example, 29.1% of Home Agent resumes contained Customer Service as a skill. Let's find out what skills a Home Agent actually needs in order to be successful in the workplace.

The six most common skills found on Home Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Home Agent jobs:
  • Provided exceptional customer service to timeshare owners who wanted to create an unforgettable vacation experience.
  • Provided professional customer service to inbound customer inquiry calls.
  • Provided excellent customer service at all times
  • Provide exceptional customer service in a work from home environment for wireless phone customers.
  • Provided superior customer service by identifying, researching, and resolving customer issues.
  • Handled customer service calls and inquiries from customers all over the world.
  • Navigated through multiple screens to provide customers the best customer service experience.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Gained valuable experience in customer service over the phone.
  • Receive inbound customer service calls for a specific client.
  • Home based business set up for customer service.
  • Provide excellent customer service to all customers.
  • Provided customer service help with customers account.
  • Displayed excellent customer service skills.
  • Assisted customers with online and catalog purchases Linked customers to customer service specialists when having issues with online and catalog orders
  • Experience with Zendesk, and similar Customer Service Support / Employee Tracking and Analysis Performance Software.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Assist customer with replacement device Provided excellent customer service to customer By building a rapport with customer
  • Provide excellent customer service Assist customers with technical support issues Provide product support Assist customers with account inuiry and placing orders
  • Coordinate all Assistance for customers related to Accident and Breakdowns of rental equipment Customer Service Data Entry Dispatch Phones

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2. Phone Calls

high Demand
Here's how Phone Calls is used in Home Agent jobs:
  • Faxed customers copies of receipts, answered incoming phone calls, provide management overrides for front end cashiers.
  • Answered phone calls and spoke with vendors, delivery terminals, and customers to ensure quality customer service.
  • Answer phone calls and relay messages to the patient and run errands for the patient.
  • Worked from my home office answering incoming phone calls from customers inquiring about cruise vacations.
  • Conducted several phone calls in a timely, productive, professional and courteous manner.
  • Receive inbound phone calls for new sales and customer service in my home office.
  • Set appointments for service calls if needed and took inbound phone calls only.
  • Worked at home answering inbound phone calls for different products.
  • Answer client customer phone calls.
  • Initiate and receive collection phone calls both inbound and outbound via dialer system on past due accounts.
  • Answered phone calls and resolved customer warranty claims for G.E appliances
  • Work from home 01/2014 to present Receive phone calls about State and Federal Parks.
  • Receive and process incoming phone calls - Data Entry (e.g.

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3. Technical Support

high Demand
Here's how Technical Support is used in Home Agent jobs:
  • Monitored calls, both side-by-side and remotely for Customer Service and Technical Support departments to ensure representatives achieves statistics.
  • Provided technical support to customers on popular photo websites.
  • Assisted customers with technical support and troubleshooting
  • Work technical support providing customer service.
  • Answered incoming calls for AT&T wireless provider, solving customer's issues and answering billing and technical Support questions.
  • Provide customer service and light technical support via telephone, in addition to adhering to a metric system for call quality.
  • Assisted At-Home Agents with technical support, product and payroll questions via phone or chat.
  • Provided customer service, billing information and technical support for AT&T customers.
  • Cross trained in Data Support, Business Care and Technical Support Desk departments.
  • Offered technical support to clients on a variety of home appliance products.
  • Worked as a liaison to Tier II technical support for home networking.
  • Provided technical support for basic issues regarding equipment, setup service calls.
  • Work at Home Agent: Call center technical support for mobile devices.
  • Managed call flow and responded to technical support needs of customers.
  • Provided DSL technical support via telephone for AT&T.
  • Assist in technical support issues and questions.
  • Processed payments and light technical support.
  • Managed incoming calls and provided Technical support from home at least 15 hours per week upselling services to existing cable customers.
  • Assist pharmacies fill prescriptions for Walgreens Medicare Part D Plan serving as technical support for pharmacists by processing overrides.
  • Instruct Home Agents Technical Support Prepare Reports Place Participants into Conference Room

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4. Internet

high Demand
Here's how Internet is used in Home Agent jobs:
  • Conducted in-depth internet-based research and provided evaluations used for search engine optimization.
  • Evaluated and improved search engine results for one of the world's largest internet search engine companies with no supervision.
  • Call Center Agent/Tier One Agent Assist customers with technical issues regarding home telephone, internet or cable services.
  • Job requirements were data entry, customer support and placing orders for products over the internet.
  • Conduct in depth internet-based research and provide information evaluation for leading companies from around the globe
  • Required to sell all 3 lines of business: video, internet & phone.
  • Bundled customer services with an internet, and/or phone provider to maximize savings opportunities.
  • Handled troubleshooting for internet & phone services and billing for the customers account.
  • Provided internet tech support and worked with different programs to ensure compliance.
  • Required to do soft-sales as well for internet and computer security.
  • Input customer billing information and transmit to company via internet.
  • provided exceptional customer service to any customer calling in for a wide range of cell phone/home phone/ or internet issues.
  • Supported networking, wifi, email and other internet related problems as well as schedule appointments and sales.
  • Assisted customer's with internet connectivity issues and conferenced with BTAC.
  • Take inbound calls -Help AT&T customers fix their internet/modems
  • Home Agent for Centurylink high speed internet.
  • Conducted in depth internet-based research; !
  • trouble shooting internet,phone,cable if problem could not be fixed I sent out tech.
  • Do skiptracing via Google / Linkedin/ Internet.
  • Pace dealt with ATT customers with DSL, FTTP, and ATT Uverse whicj is cable tv internet all in one

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5. Online Orders

high Demand
Here's how Online Orders is used in Home Agent jobs:
  • Provide customer service and sales support to consumers wishing to place online orders or to inquire about orders already places.
  • Answer calls for Macy's Department StoreHelp customers with placing online orders Answer customers questions about shipping and orders
  • Assisted customers with online orders, order statuses and registries.
  • Take incoming calls, Took online orders and Upselling.
  • Provided support to cusomers that has questions about their online orders or if they wanted to place a order.

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6. Data Entry

high Demand
Here's how Data Entry is used in Home Agent jobs:
  • Completed data entry of key call information within company's computerized system.
  • Provided sales, lead generating, ordering, data entry, consumer research and other customer services duties.
  • Position also entailed some data entry as well.
  • Enter data entry from home, for a company that deals with school fundraising, enter orders quickly and accurately.
  • Answered inbound calls and processed client's concerns Verifying customer's information and assist with resetting password Moderate data entry

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7. Credit Card Numbers

high Demand

8. Outbound Calls

high Demand
Here's how Outbound Calls is used in Home Agent jobs:
  • Take inbound/outbound calls from customers needing assistance with customers needing assistance with their Apple products.
  • Handled high volume of both inbound and outbound calls and email.
  • Take incoming and make outbound calls.
  • Handled inbound/outbound calls *Processed credit card payments *Offered upsells and additional products *Completed third party verifications *Explained offer and billing options
  • Processed pmts for homeowners Took inbound/outbound calls and transferred calls I did not service such as Greentree.
  • Make outbound calls through Telstar Audio Dialer systems.
  • answer inbound calls and outbound callschat supportsalestroubleshooting

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9. Customer Information

high Demand
Here's how Customer Information is used in Home Agent jobs:
  • Obtained, verified and entered customer information into company database system.
  • Navigated through computer systems to access customer information and troubleshooting procedures.
  • Gathered and verified all required customer information for tracking purposes.
  • Assisted and provided customer information regarding multiple products and companies.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Job responsibilities include collecting, entering, and confirming customer information, answering customer questions, resolving issues.
  • Assist florist worldwide with customer information, accounting, and product quality.
  • Obtain, enter and verify customer information 2.
  • Answered a constant flow of customer calls with queue calls * Gathered and verified all required customer information for tracking purposes.
  • Received and processed incoming phone calls for clients, which included obtaining, entering, and verifying customer information (e.g.
  • Handled incoming calls from at&t customers, verified customer information/make payments/changed and added features to account.
  • collect customer information and populate it properly provide excellent customer service solve difficult issues for various customers collect various forms of payment

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10. Email

high Demand
Here's how Email is used in Home Agent jobs:
  • Conducted, investigated and ensured appropriate resolution was reached for telephone or email requests and/or complaints from customers.
  • Respond courteously and efficiently to customer inquiries via live chat, email and phone concerning virtual world gaming products or services.
  • Set up Email Clients for customers using Log Me In for Outlook, Thunderbird, and Windows Live Mail.
  • Remain highly engaged in a team environment through team meetings, instant messaging and use of email.
  • Provided email alerts that kept our customers informed throughout every step of the delivery process.
  • Work from home, using proprietary programs and programs such as email and Notepad.
  • Emailed clients about billing issues, product quality disputes, and return/exchange inquiries.
  • Conducted representative support via phone and email, answering questions and providing solutions.
  • Answered emails and phone calls for customers with questions about their orders.
  • Prepared payroll reports, answered emails/phone queries and worked on billing issues.
  • Read, answer, respond, and/or send out emails to customers.
  • Generated leads for new sales through telephone and email contact with customers.
  • Assist Management and Corporate Sales with escalated customers by phone or email.
  • Work with emails, inbound phone calls, and outbound programs.
  • Take 65 chats/emails per day, exceeding mandatory quota daily.
  • Provided customer assistance via mail, fax and email.
  • Tend to customers via telephone and email responses.
  • Follow up with customers with call/email.
  • Responded to inbound calls and email requests from Higher One accountholders.
  • Enter data from customer Answer and respond to calls and emails.

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11. Billing Questions

high Demand
Here's how Billing Questions is used in Home Agent jobs:
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Assisted with billing questions, received payments for account, issued credits as necessary.At Home Agent

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12. Troubleshoot

high Demand
Here's how Troubleshoot is used in Home Agent jobs:
  • Performed troubleshooting duties and provided problem solving solutions to customer concerns regarding their personal client account and service product.
  • Job responsibilities include but no limited to assisting businesses with monetary transactions along with troubleshooting via telephone and e-mail.
  • Provided troubleshooting of purchased modems and routers making sure customer connectivity is the main priority.
  • Provided customers with technical troubleshooting assistance on product usage.
  • Call Types Included: Billing Inquiries Account changes Troubleshooting Upgrades Upgrade feature sales Skills Used Exceptional Customer Service Quality Support Professional Service
  • Maintained broad knowledge of products, pricing, promotions and troubleshooting & resolution of networking and computer issues.
  • Received inbound calls of a troubleshooting or billing nature as well as some sales.
  • Answer telephones and assist customers with purchasing, using, and troubleshooting products.
  • Serviced clients in small businesses and residences, troubleshooting software and networking issues.
  • Communicate with customers to provide troubleshooting assistance on product use and hardware.
  • Install, test, and troubleshoot network equipment and cabling.
  • Researched and solved customer issues, billing and troubleshooting.
  • Answer inbound calls to help troubleshoot issues.
  • Fixed computers troubleshooting by phone.
  • Provide problem solving and troubleshooting to AT &T customers Process transfer calls for customers if needed.
  • Assist customers with Directv accounts * Troubleshoot problems on the customer's account * Accounts Receivable
  • Attend webinars base meets also troubleshoot and fix minor computer problems when necessary.
  • Provide step-by-step guidance to customers over the phone Troubleshoot various software issues
  • Answer incoming calls from customers from at home office Respond to inquiries Troubleshoot significant customer service problems
  • Assist with troubleshooting problems customers are have with their equipment and/or set up.

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13. Customer Accounts

high Demand
Here's how Customer Accounts is used in Home Agent jobs:
  • Created and maintained customer accounts while handling very sensitive information.
  • Verified and updated customer accounts for security purposes.
  • Maintained accurate notation for customer accounts.
  • Updated customer accounts with details of the call and changes or payment arrangements made.
  • Added and removed products from customer accounts
  • Process paperwork for disconnects on customer accounts classified as non-collectable.
  • Explain account transactions Research account history and looked up information on customer accounts.

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14. Multiple Software Applications

high Demand
Here's how Multiple Software Applications is used in Home Agent jobs:
  • Completed transactions in real time, working simultaneously with multiple software applications.

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15. Customer Questions

average Demand
Here's how Customer Questions is used in Home Agent jobs:
  • Handled customer questions and also engaged in customer service activities.
  • Listen attentively to customer needs/concerns and answer all customer questions.
  • Answered inbound calls related to customer questions regarding the secondary marketplace and ticket information, sales, and billing.
  • Answer incoming calls and respond to customer questions or concerns regarding the order process.
  • Answered customer questions and resolved issues.
  • Researched and resolved a wide variety of customer questions/issues/inquiries Communicated clearly, concisely and precisely verbally and in writing.
  • Answer customer questions and resolving issues 3.Transfer calls to appropriate department.
  • Answered customer questions and resolved issues, in a timely manner.
  • Handled customer questions and also engaged in customer service activities Created business flyers and cards for advertising

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16. Customer Complaints

average Demand
Here's how Customer Complaints is used in Home Agent jobs:
  • Resolve order errors and customer complaints with satisfaction guaranteed approach.
  • Resolved customer complaints and concerns with service from modifications.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Process all buybacks, payouts for consignment customers, resolve all customer complaints and disputes.
  • Handled customer complaints, verified appointments, rescheduled appointments, relayed messages to dispatch.
  • Placed customers' orders, resolved customer complaints, and tracked customer orders.
  • Resolve customer complaints via phone.
  • Take inbound phone calls for orders and customer issues Data Entry Resolve customer complaints Work based on seasonal need.

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17. Payment Arrangements

average Demand
Here's how Payment Arrangements is used in Home Agent jobs:
  • Set up payment arrangements; restore service, advice of disclosures for payment arrangement.
  • Negotiated payment arrangements with customer to fit their and the company needs.
  • Process payments and make payment arrangements on active accounts.
  • Collect payment and make payment arrangements.

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18. Additional Products

average Demand
Here's how Additional Products is used in Home Agent jobs:
  • Resolve customer issues and requests while also up-selling additional products and services when appropriate.
  • Explained sales features and/or offered additional products or services.
  • Explained sales features and offered additional products and services.
  • Handle incoming sales call and Additional products offers.
  • Explained services and additional products offered by the company benefitting customers.

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19. Quality Standards

average Demand
Here's how Quality Standards is used in Home Agent jobs:
  • Provided inbound customer service calls while maintaining high productivity and quality standards.
  • Completed Installations to Geek Squad quality standards, either alone or with a team for more complex or custom jobs.
  • Obtain and process various calls accordance with policies, procedures, quality standards, and federal laws and regulations.
  • Manage high call volume while ensuring quality standards are met.

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20. Customer Care

average Demand
Here's how Customer Care is used in Home Agent jobs:
  • Worked with other agents and management to ensure prompt, high quality customer care.
  • Secure new client sales and retention through exceptional customer care.
  • order and sales assistance support/ /customer care/agent transfers/store locations/upgrade maintenance/site navigation/tech support LivePerson/AT&T Chat Features Sales.
  • Operated as a work-at-home customer care specialist for our client Microsoft the parent company of Xbox, receiving inbound calls.
  • Work full time for Hilton Hotels Worldwide - starting in Customer Care and recently promoted to Guest Assistance.
  • Answer calls, assist customers, up-sell Hilton properties Customer Care Service Reservations

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21. Computer System Failure

average Demand

22. New Accounts

average Demand
Here's how New Accounts is used in Home Agent jobs:
  • Scheduled appointments for May-tag customers on recalls Assisted with payments, new accounts, reconnects and payment arrangements with Dominion Power.
  • Answered questions regarding credit decisions and applications, adjustments, new accounts, high risk accounts, and collection accounts.
  • Corrected records, opened new accounts and typed account information obtained from customer on record card and form.

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23. State Regulations

average Demand

24. Customer Orders

average Demand
Here's how Customer Orders is used in Home Agent jobs:
  • Assigned the tasks of processing customer orders as well as providing details about the products and services to customers.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Managed and keep an accurate account of customer orders.
  • Answered and processed over 80 at inbound customer orders per day Provided customers with product and shipping information
  • Processed customer orders, excahnges, or returns according to establish company policies and procedures.
  • Processed customer orders Handled customer inquiries Accurate & quick data entry
  • Take and enter customer orders over the phone Process customers payments vis check or credit card
  • Process customer orders over telephone while upselling productsMaintain sales goalsAccount management

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25. Place Orders

average Demand
Here's how Place Orders is used in Home Agent jobs:
  • Place orders, verify payment method, maintain customer information confidentiality.
  • Answer inbound calls for ShopNBC and place orders, answer inbound calls for InterCall and place callers into teleconferences.
  • Help customers place orders, review placed orders, rewards accounts, baby registry, refunds...
  • Work At Home Agent place orders online for customers
  • Place orders over the phone and computer.
  • Answer calls, place orders,upsell, transfer calls, navigate between screens
  • Process orders,Post ads Place Orders,Chat, E-mail.

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26. High Volume

average Demand
Here's how High Volume is used in Home Agent jobs:
  • Booked high volume domestic and international business reservations by identifying and confirming members into resort of choice.
  • Handle High volume inbound calls providing General Information, Sales, Booking Reservations, Customer Service, and Online website support.
  • Field inbound calls from our customers with potential for extended periods of high volume.
  • Handle incoming phone calls for reward program (high volume call center).
  • Answered high volume of calls for a short-term & payday loan company.
  • Handle a high volume of Inbound customer service calls.
  • Maintain and update records while handling high volume calls.
  • Handled high volume of inbound calls.

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27. Comcast

average Demand
Here's how Comcast is used in Home Agent jobs:
  • Resolve billing and technical problems and other general account inquiries over the phone for Comcast Inc.
  • Assisted customer with adding comcast services.

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28. Product Knowledge

average Demand
Here's how Product Knowledge is used in Home Agent jobs:
  • Maintained client relationships and ensured customer loyalty through excellent product knowledge and service.
  • Maintained integrity of confidential information, Implemented product knowledge Processed customer orders
  • Decreased customer complaints and increased banking product knowledge.
  • Provide product knowledge, schedule replacements, and install checks or service as needed.
  • Home-Based Position - accepted inbound calls assisting customers with purchases and product knowledge.
  • Assisted customers via live chat with product knowledge and customer service questions.
  • Learned, referenced and applied product knowledge information.
  • Assist clients through excellent customer service Provide product knowledge and support using client tools Assist colleagues in a training environment

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29. Product Information

average Demand
Here's how Product Information is used in Home Agent jobs:
  • Provided customer with detailed product information.
  • Answered basic questions on product information
  • Answered an average of 65 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided customer service for an average of 70 calls per day Answered customer inquiries Provided new product information
  • Accessed electronic cataloguing systems to look up product information and availability.

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30. Sprint

low Demand
Here's how Sprint is used in Home Agent jobs:
  • General customer service tasks * Assisted customers with issues with their sprint service * Processed payments and upgrades to customer's accounts
  • Work from home as an at home customer service agent and was assigned to various companies such as Sprint/Virgin Mobile.
  • Take inbound calls at home for Sprint Collections Department.

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31. Directv

low Demand
Here's how Directv is used in Home Agent jobs:
  • Handled various equipment and bundles orders for DirecTV clients - Responsible for direct sales of DirecTV premium programming and hardware through metrics
  • Assisted customers of DirecTV with solving technical issues, billing issues and responsible for setting up appropriate service calls.
  • Moved DirecTV and Direct Responses projects from a brick and mortar environment into both home agent models.
  • Accepted inbound calls from customers concerning their DirecTV accounts and equipment.
  • Answer incoming DirecTV customer calls.
  • Ace 2.0 agents (advance customer experience) provided quality customer support to our current directv customers over the phone.
  • Assist customers who had purchased the optional coverageinsurance on their DirecTV equipment with any technical issues they were having.
  • Answered 7-10 incoming tech support calls for all directv merchandise an hour.

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32. Customer Requirements

low Demand
Here's how Customer Requirements is used in Home Agent jobs:
  • Meet customer requirements through first contact resolution.
  • Clarified customer requirements; probe for and confirm understanding of requirements or problem.
  • Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.

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33. Process Orders

low Demand
Here's how Process Orders is used in Home Agent jobs:
  • Answered inbound phone calls to process orders, describe product to customers and accurately explain details and care of merchandise.
  • Process orders by data entry into computer system; verify accuracy prior to customer hanging up the telephone.
  • Process orders, check shipping status and Process flex payments for customers as they call in and request.
  • Trouble shoots equipment, process orders and dispatch technicians for AT&T.
  • Process orders for incoming customers as policy standards for that particular active skill.
  • Process orders for various products that may be seen on television
  • Process orders, returns, schedule shipments.
  • Take in-bound sales calls and process orders
  • Process orders for products that customers would call for and provide current special offers available to purchase.

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34. Telephone Calls

low Demand
Here's how Telephone Calls is used in Home Agent jobs:
  • Answer telephone calls and e-mails and prepare logs of queries and complaints reported by the callers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answer telephone calls and enter callers in a Sweepstakes Contest Magazines sales
  • Receive telephone calls for the outsourced tele-service Industry, via online.

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35. Depot

low Demand
Here's how Depot is used in Home Agent jobs:
  • Take inbound customer service calls to coordinate deliveries for Home Depot appliance customers.
  • Processed inbound customer service and/or sales calls for Direct Response and Office Depot.
  • Handled Customer Service Calls for Office Depot, Interval International and Teleflora Flower Club.

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36. Inbound Sales

low Demand
Here's how Inbound Sales is used in Home Agent jobs:
  • Disciplined Work At Home employee responsible for inbound sales, marketing quotas and excellent customer service.
  • Route inbound sales calls and transferred those calls to the appropriate sales personnel.
  • Handled a high influx of inbound/outbound sale calls in my home office * Handled inbound sales and offer upsells 1.
  • Take inbound sales calls Handle customer questions and also engage in customer service activities
  • Answered inbound sales calls, answered question regarding sales ,promo and policy.

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37. Customer Interactions

low Demand
Here's how Customer Interactions is used in Home Agent jobs:
  • Maintained friendly and professional customer interactions.
  • Document customer interactions and account resolutions.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

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38. Contact Resolution

low Demand
Here's how Contact Resolution is used in Home Agent jobs:
  • Demonstrated empathy while maximizing opportunity to build rapport with the customers Resolved customer issues through first contact resolution.

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39. Customer Understanding

low Demand
Here's how Customer Understanding is used in Home Agent jobs:
  • Addressed concerns of customers by providing problem-solving solutions and confirm customer understanding of solution.

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40. R US

low Demand
Here's how R US is used in Home Agent jobs:
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Trained employees on the proper use of new phones, paging systems, features and functionality.
  • Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Work performed via telephone and computer using WYSE - remote management software
  • Provided valuable feedback and recommendations later used in the launch of the project.
  • Answer calls (call center) Assist with billing and technical issues Computer use and operating systems

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41. Sales Goals

low Demand
Here's how Sales Goals is used in Home Agent jobs:
  • Supervised 100 Home Agents to ensure that all sales goals were being met.
  • Meet and exceed sales goals.

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42. Company Policies

low Demand
Here's how Company Policies is used in Home Agent jobs:
  • Adhered to formal attendance expectations and overall company policies and procedures.
  • Provide feedback to department manager regarding company policies and procedures to record trends.
  • Completed all required training to remain current with company policies and procedures.

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43. Strict Adherence

low Demand
Here's how Strict Adherence is used in Home Agent jobs:
  • Ensured that calls were processed in strict adherence to established policies, procedures, and quality standards.

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44. IOS

low Demand
Here's how IOS is used in Home Agent jobs:
  • Reviewed and adjusted collection portfolios to reduce delinquent and defaulting residential mortgages within the framework of company and investor guidelines.
  • Worked with iOS, Windows XP-10, Microsoft Office, OS X, and mobile app synchronization with existing home technology.
  • Worked part-time and as needed for Apple doing iOS tech support troubleshooting billing and all customer needs
  • Interacted with various types of customers to troubleshoot and resolve issues with iOSdevices.
  • Provided technical assistance to customers for iOS devices as well as MacOS devices.
  • Assisted customers with new activations, troubleshooting radios, and account questions.
  • Answer incoming calls from Apple iOS customer.
  • Provide Repair support to Verizon Fios customers Customer service

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45. New Agents

low Demand
Here's how New Agents is used in Home Agent jobs:
  • Certified Coach; graduated from taking calls to coaching new agents on the Time Warner Cable project.
  • Assisted with training new hires and volunteered for floor support to assist new agents with calls.
  • Mentor new agents in new home sales.

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46. Appropriate Information

low Demand
Here's how Appropriate Information is used in Home Agent jobs:
  • Provided accurate and appropriate information in response to customer inquiries.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.

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47. Problem Resolution

low Demand
Here's how Problem Resolution is used in Home Agent jobs:
  • Introduced and provided technical support and problem resolution for integrated Home Security products and systems.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

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48. Additional Customer Education

low Demand
Here's how Additional Customer Education is used in Home Agent jobs:
  • Confirm customer understanding of the solution and provide additional customer education as needed.

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49. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Home Agent jobs:
  • Handled credit card transactions and provided assistance on accounts such as balance tranfers and payments and mailings of statements.

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50. HSN

low Demand
Here's how HSN is used in Home Agent jobs:
  • Answered calls from different contractors such as Sears, HSN, KB Toys, and Shop NBC etc.
  • Field inbound Customer Service and HSN.Com support calls.

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20 Most Common Skill for a Home Agent

Customer Service35.7%
Phone Calls12.1%
Technical Support9.6%
Internet4.1%
Online Orders4%
Data Entry3.8%
Credit Card Numbers3.3%
Outbound Calls3.3%

Typical Skill-Sets Required For A Home Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
29.1%
29.1%
2
2
Phone Calls
Phone Calls
9.9%
9.9%
3
3
Technical Support
Technical Support
7.8%
7.8%
4
4
Internet
Internet
3.4%
3.4%
5
5
Online Orders
Online Orders
3.3%
3.3%
6
6
Data Entry
Data Entry
3.1%
3.1%
7
7
Credit Card Numbers
Credit Card Numbers
2.7%
2.7%
8
8
Outbound Calls
Outbound Calls
2.7%
2.7%
9
9
Customer Information
Customer Information
2.6%
2.6%
10
10
Email
Email
2.5%
2.5%
11
11
Billing Questions
Billing Questions
2.3%
2.3%
12
12
Troubleshoot
Troubleshoot
2.2%
2.2%
13
13
Customer Accounts
Customer Accounts
2.1%
2.1%
14
14
Multiple Software Applications
Multiple Software Applications
1.4%
1.4%
15
15
Customer Questions
Customer Questions
1.3%
1.3%
16
16
Customer Complaints
Customer Complaints
1.3%
1.3%
17
17
Payment Arrangements
Payment Arrangements
1.1%
1.1%
18
18
Additional Products
Additional Products
1%
1%
19
19
Quality Standards
Quality Standards
1%
1%
20
20
Customer Care
Customer Care
1%
1%
21
21
Computer System Failure
Computer System Failure
1%
1%
22
22
New Accounts
New Accounts
0.9%
0.9%
23
23
State Regulations
State Regulations
0.9%
0.9%
24
24
Customer Orders
Customer Orders
0.9%
0.9%
25
25
Place Orders
Place Orders
0.8%
0.8%
26
26
High Volume
High Volume
0.8%
0.8%
27
27
Comcast
Comcast
0.8%
0.8%
28
28
Product Knowledge
Product Knowledge
0.7%
0.7%
29
29
Product Information
Product Information
0.7%
0.7%
30
30
Sprint
Sprint
0.7%
0.7%
31
31
Directv
Directv
0.6%
0.6%
32
32
Customer Requirements
Customer Requirements
0.6%
0.6%
33
33
Process Orders
Process Orders
0.6%
0.6%
34
34
Telephone Calls
Telephone Calls
0.6%
0.6%
35
35
Depot
Depot
0.6%
0.6%
36
36
Inbound Sales
Inbound Sales
0.6%
0.6%
37
37
Customer Interactions
Customer Interactions
0.5%
0.5%
38
38
Contact Resolution
Contact Resolution
0.5%
0.5%
39
39
Customer Understanding
Customer Understanding
0.5%
0.5%
40
40
R US
R US
0.5%
0.5%
41
41
Sales Goals
Sales Goals
0.5%
0.5%
42
42
Company Policies
Company Policies
0.5%
0.5%
43
43
Strict Adherence
Strict Adherence
0.4%
0.4%
44
44
IOS
IOS
0.4%
0.4%
45
45
New Agents
New Agents
0.4%
0.4%
46
46
Appropriate Information
Appropriate Information
0.4%
0.4%
47
47
Problem Resolution
Problem Resolution
0.4%
0.4%
48
48
Additional Customer Education
Additional Customer Education
0.4%
0.4%
49
49
Credit Card Transactions
Credit Card Transactions
0.4%
0.4%
50
50
HSN
HSN
0.4%
0.4%

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