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Top 50 Home Furnishing Consultant Skills

Below we've compiled a list of the most important skills for a Home Furnishing Consultant. We ranked the top skills based on the percentage of Home Furnishing Consultant resumes they appeared on. For example, 23.6% of Home Furnishing Consultant resumes contained Furniture Sales as a skill. Let's find out what skills a Home Furnishing Consultant actually needs in order to be successful in the workplace.

These are the most important skills for a Home Furnishing Consultant:

1. Furniture Sales

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high Demand
Here's how Furniture Sales is used in Home Furnishing Consultant jobs:
  • Averaged $60,000 in monthly furniture sales while ensuring customer satisfaction that exceeded the expectations of Value City Furniture.
  • Utilize persuasive oral and written sales skills and proposals/techniques to promote furniture sales.
  • Commission based retail furniture sales associate working from a draw system.
  • Worked as retail furniture sales associate.
  • Consulted customers on furniture sales and closed the sale Improved individual weekly sales by 30%

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2. Customer Service

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high Demand
Here's how Customer Service is used in Home Furnishing Consultant jobs:
  • Worked with international designers and clients in securing large orders while providing superior customer service within tight deadlines
  • Developed strong customer loyalty by creating a rewarding shopping experience and demonstrated customer service commitment.
  • Maintained quality sales and customer satisfaction constantly seeking new ways to improve customer service.
  • Design consultant excelling in store sales and providing exceptional customer service.
  • Provided excellent customer service while building long lasting relationships with customers.
  • Awarded several customer service awards for outstanding customer service.
  • Provide excellence in customer service and satisfaction.
  • Performed daily customer service activities.
  • Established and maintained strong relationships with external and internal clientele to ensure the highest level of sales and customer service satisfaction.
  • Ensured each customer has an informative and positive experience by using good customer service skills and knowledge of products.
  • Maximize sales using specialized knowledge of the range, customer service, space planning and basic design principles.
  • Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
  • Handled customer service issues both in person and over the phone.
  • Handle customer service in situations which arise to promote customer satisfaction.
  • Provided excellent customer service through all phases of project.
  • Work with other co-workers to insure quality customer service.
  • Follow up on deliveries and customer service issues.
  • Direct sales and customer service.
  • Processed incoming orders and coordinated shipments Provided exceptional consumer experiences through outstanding customer service.
  • Provided superior customer service thru knowledge of merchandise.

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3. Sales Goals

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Here's how Sales Goals is used in Home Furnishing Consultant jobs:
  • Assisted in defining sales goals and initiatives for the men's sales department which increased overall sales volume and productivity.
  • Achieve sales goals through recruitment, development, training, and coaching of new employees.
  • Work with sales coach to build and execute sales goals and work on improvement areas.
  • Meet monthly sales goals by assisting customers by finding what they may be looking for.
  • Exceeded all monthly extended warranty and bedding sales goals/quotas in 2013, 2014 and 2015.
  • Contributed to the store sales goals by selling furniture and accessories.
  • Maintained sales goals and selling standards as specified by company expectations.
  • Exceed monthly sales goals including sales volume and warranty percentages.
  • Achieve the established weekly, monthly and yearly sales goals.
  • Strive to meet weekly and monthly sales goals.
  • Reach assigned sales goals for each month.
  • Establish and exceed monthly sales goals.
  • Maintain sales goals and selling standards.
  • Exceeded sales consultant weekly sales goals.
  • Achieved and exceeded sales goals.
  • Exceeded sales goals by building relationships with customers and creating repeat customers.
  • Manage various projects and strategize ways to exceed sales goals.
  • Drive sales Achieve daily and weekly sales goals Ensure monthly sales goals are achieved through follow up and effective communication with customers
  • Assisted in Grand Opening of Las Vegas launch Top producer, exceeding sales goals every year
  • commission based) Responsible for meeting sales goals and advising on interior design as needed.

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4. Product Knowledge

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Here's how Product Knowledge is used in Home Furnishing Consultant jobs:
  • Utilized strong product knowledge to educate customers about products and services offered and maximize sales opportunities.
  • Provide exceptional customer service by demonstrating product knowledge.
  • Worked one on one with clients to fill their home furnishing needs using product knowledge along with selling and closing skills.
  • Job Duties: Assist customers find their ideal home furnishings by maintaining product knowledge and staying current with trends.
  • Promoted customer satisfaction through clear, concise communication and product knowledge, reducing customer complaints by 80%.
  • Assist customers in selecting home furnishings while providing a high level of customer service and product knowledge.
  • Worked to maximize sales and earnings through guidance, training, and product knowledge.
  • Demonstrated broad product knowledge and adaptability to changing product line and client request.
  • Stayed up to date on product knowledge and transferred that knowledge to customers.
  • Demonstrated merchandise floor models and catalogs to develop clients with product knowledge.
  • Perform competitive research to gain product knowledge, current pricing and promotions.
  • Participated in continual training to increase product knowledge and sales expertise.
  • Share product knowledge to build trust and confidence with guests.
  • Trained eighteen employees on product knowledge and sales techniques.
  • Demonstrate product knowledge in an enticing personable manner.
  • Volunteer in training other sales associates in product knowledge,demonstrating product, trial closing techniques and selling value adds.
  • Excelled in add-on selling of extended warranties and product knowledge Maintained 150% average of sales volume quota
  • Commission Sales Product Knowledge Securing 2 In-Home Design Services per month
  • Attend "New Product Knowledge" workshops.
  • Participated in a continual, progressive training through Raymour & Flanigan University to increase product knowledge and sales solutions expertise.

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5. Customer Relationships

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Here's how Customer Relationships is used in Home Furnishing Consultant jobs:
  • Created sales and long-term customer relationships by providing customer service, consultation and recommendations for furniture purchases maximizing sales and profitability.
  • Assisted prospective buyer's select home furnishing pieces and demonstrated consultative selling approach to building customer relationships.
  • Maintain quality customer relationships to ensure increased sales and repeat business.
  • Generated and maintained customer relationships through telephone and email contacts.
  • Developed positive customer relationships by delivering excellent service.
  • Used consultative sales approach to building customer relationships, helping prospective buyers' select home furnishings that best suits their needs.
  • Assisted customers selecting home furnishing pieces and demonstrated consultative selling approach to building customer relationships and becoming a trusted advisor.

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6. Sales Floor

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Here's how Sales Floor is used in Home Furnishing Consultant jobs:
  • Report to Sales Manager and proactively work to maintain sales floor to secure a positive shopping experience for the IKEA visitors.
  • Follow up with phone calls, correspondence deliveries, and promoting new items in office and on sales floor to costumers.
  • Toured the sales floor with our customer, to help them make an informed buying decision.
  • Demonstrated a professionalism on a highly competitive sales floor with 20 other seasoned sales veterans.
  • Maintain a neat and orderly sales floor with innumerable amounts of merchandise.
  • Maintained constant presence on the sales floor to address customer needs.
  • Maintained high quality appearance of products on the sales floor.
  • Talked to customers on sales floor and by phone.
  • Assist in training new employees on sales floor
  • Keep sales floor Opening Day Ready
  • Named to list of "Stars" for regional productivity in first few months on sales floor.

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7. Customer Follow-Up

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Here's how Customer Follow-Up is used in Home Furnishing Consultant jobs:
  • Provide a customer follow-up to make sure they were pleased with the final product.
  • Provided customer follow-up and status of furnishings on orders.

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8. Customer Base

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Here's how Customer Base is used in Home Furnishing Consultant jobs:
  • Established a successful book of business, building a customer base through scheduling appointments, networking and cold calling.
  • Established a list of prospective clients and customer base through cold calling, networking, and scheduling appointments.
  • Created strategies to grow customer base which resulted in over $10,000 in new sales each week.
  • Create customer base by cold calling, prospecting and using an electronic book of business.
  • Create customer base by cold calling, prospecting and using electronic B.O.B.
  • Cultivated strong relationships with clients to expand customer base throughout region.
  • Build a network/customer base based on leads, prospecting and referrals.
  • Established and developed strong, loyal customer base.
  • Develop and brief specialized home solution, presentation for sales staff and preferred customer base.
  • Provide excellent home d cor advice to customers Provide excellent customer care for customers Make cold calls to increase my customer base
  • Developed loyal customer base and referral network with consistently request Sales Accomplishments REWARD, - Job Well Done!
  • Utilized excellent communication and customer service skills Regularly reached monthly sales goals Built and maintained loyal customer base Commission-based sales experience

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9. Repeat Business

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Here's how Repeat Business is used in Home Furnishing Consultant jobs:
  • Developed and maintained genuine professional working relationships with clients to ensure customer satisfaction and repeat business.
  • Provided an environment conducive to creating repeat business.
  • Awarded Top Producer In Furniture And Warranty Sales, Assumptive Sales, And Closing Techniques, With Repeat Business And Referrals.
  • Compiled and analyzed lists of prospective clients for use as sales leads and repeat business.
  • Provided the highest level of customer service, resulting in repeat business & client loyalty.
  • Develop lasting relationships with guests in order to garner referrals and generate repeat business.
  • Follow up with customers to establish rapport and encourage repeat business and referrals.
  • Build lasting relationships in order to ensure customer loyalty and repeat business.
  • Result: Increased sales and repeat business.

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10. Special Orders

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Here's how Special Orders is used in Home Furnishing Consultant jobs:
  • Created special orders and maintained follow up with clients to facilitate throughput of orders.
  • Purchased contracts, itemized orders, patterns and special orders processed into GERS system.
  • Place special orders or call other stores to find desired items.
  • Followed up with vendors for status on special orders.
  • Placed direct and special orders.

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11. Custom Orders

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Here's how Custom Orders is used in Home Furnishing Consultant jobs:
  • Assisted customers, built rapport, and submitted custom orders to our manufacturing division.
  • Assist clients in fabric choices with their custom orders.
  • Organized furniture groups and fabrics for custom orders.
  • Provide knowledge about the construction of furniture collections and Manufactures Process custom orders, Customer pick up, and scheduling delivery.

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12. Retail Store

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13. Credit Reports

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14. Client Relationships

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Here's how Client Relationships is used in Home Furnishing Consultant jobs:
  • Created and maintained client relationships for referral purposes and negotiated discount terms and other promotional associations between customers and management.
  • Develop client relationships with customers who shop with us in-store, online and over the phone.

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15. Furnishings Consultant

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Here's how Furnishings Consultant is used in Home Furnishing Consultant jobs:
  • Home Furnishings Consultant: Effective use of Room Planning & Design Tool to differentiate customer service capabilities.
  • Acted as an interior design and home furnishings consultant for customers.

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16. Furniture Selection

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Here's how Furniture Selection is used in Home Furnishing Consultant jobs:
  • Assisted customers with furniture selection.
  • Assisted customers with merchandising ideas, furniture selections and interior decorating (Ranked in the top 3).
  • Advised clients in room planning and furniture selection based upon lifestyle, need, and functionality
  • Call back previous clients help arrange furniture on floor and make suggestions about future furniture selections
  • Advised customers on furniture selections based on listening and qualifying the customer's needs.
  • Qualify the customer's needs to provide them with the best furniture selection.
  • Assisted clients with furniture selection, decorating, and room design.
  • Assessed client interior design needs and assisted with furniture selection.
  • Used design skills to assist customers in furniture selection.
  • Assist guest with furniture selection.
  • Assist customers in furniture selections.
  • Assisted customers with design ideas and furniture selection Provided quality customer service
  • Assisted customers with design and proper furniture selection Possess extensive knowledge of products benefits and features.

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17. Electronic Book

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18. Raymour

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Here's how Raymour is used in Home Furnishing Consultant jobs:
  • Provided Raymour&Flanigan customers with a positive sales and service experience.
  • Top ten in region for opening Raymour and Flanigan Preferred Accounts.
  • Number one in sales of Raymour and Flanigan Platinum Protection Plan.
  • Graduate of the Raymour & Flanigan University training program
  • Completed Raymour and Flanigan's two week training program Identified customer needs and ensured customer leaves with a positive experience

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19. Space Planning

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Here's how Space Planning is used in Home Furnishing Consultant jobs:
  • Provide clients with in-home design service and space planning to meet all of their furnishing needs, including accessories.
  • Assisted with space planning, designing, and purchasing decisions.
  • Provided the customers with their rooms drawn to scale; those drawings consisting of severaloptions of space planning.

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20. Mattress Sales

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Here's how Mattress Sales is used in Home Furnishing Consultant jobs:
  • Acquired certifications to become a certified mattress salesperson.
  • Exceeded very well in mattress sales consistently every month.
  • Exceeded mattress sales objectives for Sealy and Stearns & Foster mattress systems.

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21. Sales Slips

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Here's how Sales Slips is used in Home Furnishing Consultant jobs:
  • Readied sales slips and contracts.

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22. High Volume

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Here's how High Volume is used in Home Furnishing Consultant jobs:
  • Provide outstanding service consistently generating a high volume of revenue and commission exceeding departmental sales performance standards.
  • Developed strong interpersonal and sales skills which are imperative in a high volume based retail business.
  • Required great deal of multitasking due to high volume of traffic at store.
  • Greeted customers and assisted them with their search and purchase of specific items Coordinated furnishings and design Generated high volume sales

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23. Customer Care

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Here's how Customer Care is used in Home Furnishing Consultant jobs:
  • Prepared orders, schedule deliveries, and ensured quality service and customer care.
  • Provide excellent customer care service.

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24. Data Entry

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Here's how Data Entry is used in Home Furnishing Consultant jobs:
  • Experience in data entry, inventory and customize products.
  • Ensured accurate data entry of orders and prompt follow-up.
  • Deliver exceptional guest experience through relationship selling Multi-tasking answering sales calls, high accuracy data entry Strong written & oral communication

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25. Sales Contracts

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Here's how Sales Contracts is used in Home Furnishing Consultant jobs:
  • Explained and negotiated pricing, credit terms, and prepared sales contracts for orders obtained from clientele.
  • Quoted prices and credit terms and prepared sales contracts for orders obtained.
  • Completed sales contracts and forms to record sales information.
  • Prepared sales contracts, arranged financing and delivery.
  • Prepare sales slips or sales contracts.

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26. Customer Complaints

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Here's how Customer Complaints is used in Home Furnishing Consultant jobs:
  • Resolved customer complaints regarding sales and services by actively listening.
  • Managed customer complaints proactively avoiding escalation.
  • Investigated and resolved customer complaints.
  • Researched and resolved customer complaints regarding furniture orders, service calls & deliveries.
  • Deal with customer complaints and help find a quick solution.

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27. Commission Sales

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Here's how Commission Sales is used in Home Furnishing Consultant jobs:
  • Experience in commission sales, customer care, consultation, B2B networking, and prospecting.
  • Commission sales representative selling and consulting on home furnishings and d cor.
  • Top 10 in commission sales for franchise 2015.
  • Commission sales of furniture, accessories and mattresses
  • Trained in the fields of furniture commission sales, (case goods, woods, and fabric).

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28. Current Sales

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Here's how Current Sales is used in Home Furnishing Consultant jobs:
  • Managed all order changes, and followed up with clients about their orders, current sales, and for general inquiries.
  • Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and safety practices.
  • Exceeded multiple concurrent sales goals.
  • Maintained knowledge of current sales, and promotions Specialized in custom furnishings

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29. Sales Process

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Here's how Sales Process is used in Home Furnishing Consultant jobs:
  • Engage customers in the sales process, commitment to building long-term customer relationships, never to compromise honesty and integrity.
  • Specialized Commissioned Sales training, utilizing GUEST for Sales process, UP System, and the T.O.
  • Interacted with customers on all levels throughout the sales process.

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30. Phone Calls

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Here's how Phone Calls is used in Home Furnishing Consultant jobs:
  • Maintained a book of business through prospecting, telephone calls, making customer appointments, business to business consulting.

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31. New Accounts

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Here's how New Accounts is used in Home Furnishing Consultant jobs:
  • Set up new accounts, established customer credit, and set up payment methods.

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32. Annual Sales

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Here's how Annual Sales is used in Home Furnishing Consultant jobs:
  • Achieve an annual sales volume of over $650,000 through a consultative sales approach and building and maintaining customer relationships.
  • Contributed to stores annual sales by writing a $1MM plus in business.

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33. Credit Terms

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Here's how Credit Terms is used in Home Furnishing Consultant jobs:
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Answered questions about products, prices, durability and credit terms.

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34. La-Z-Boy

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Here's how La-Z-Boy is used in Home Furnishing Consultant jobs:
  • Set up and maintain vignettes in store according to La-Z-Boy national standards.

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35. Product Information

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Here's how Product Information is used in Home Furnishing Consultant jobs:
  • Educated customers on product information, promotions, as well as financing opportunities.
  • Provide product information including measurements, fabric choices, construction, and timelines.

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36. Computer System

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Here's how Computer System is used in Home Furnishing Consultant jobs:
  • Operated computer systems for processing data and data retrieval.
  • Remained current and knowledgeable on computer systems to process sale from start to finish.
  • Experience on the AS400 computer system.
  • Excelled at complex computer systems.

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37. Prospective Customers

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Here's how Prospective Customers is used in Home Furnishing Consultant jobs:
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

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38. Ultimate Satisfaction

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Here's how Ultimate Satisfaction is used in Home Furnishing Consultant jobs:
  • Maintain top sales position in both delivered and written business Assistting customers in financing purchasing, delivery and ultimate satisfaction.

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39. Special Events

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40. Security Practices

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41. Delivery Dates

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Here's how Delivery Dates is used in Home Furnishing Consultant jobs:
  • Estimated delivery dates and arranged delivery schedules.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Place orders in computer and set delivery dates.
  • Schedule furniture delivery dates and times.

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42. Purchase Orders

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Here's how Purchase Orders is used in Home Furnishing Consultant jobs:
  • Special-ordered furniture and tracked purchase orders from manufacturer to customer's home.

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43. New Associates

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Here's how New Associates is used in Home Furnishing Consultant jobs:
  • Provided excellent customer service *Ranked in the Top 10 of the Region in 2007 *Helped in training/on-boarding new associates
  • Assist company in grand opening of new locations-sales and training new associates.

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44. Customer Information

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Here's how Customer Information is used in Home Furnishing Consultant jobs:
  • Obtained and evaluated all relevant customer information to handle product and services inquires with confidentiality.
  • Maintained and updated customer information including contact data and special interests.

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45. Potential Customers

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Here's how Potential Customers is used in Home Furnishing Consultant jobs:
  • Presented furniture and accessories to potential customers at the store location as well as assisted customers with dimensions and furniture themes.
  • Coordinate volume purchases and process payments and PO processing, contact potential customers and follow up on existing customers.
  • Conferred with potential customers regarding buying needs and monitored customer's preferences to determine focus of sales efforts.
  • Close 80% of potential customers' business.

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46. Special Requests

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Here's how Special Requests is used in Home Furnishing Consultant jobs:
  • Interact daily with the Customer Service Department, warehouse and manufacturers regarding merchandise inquiries, special requests and discrepancies.
  • Assist with room design and make home visits upon special requests.

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47. Customers Needs

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Here's how Customers Needs is used in Home Furnishing Consultant jobs:
  • Greet and assist 10-20 customers daily to answer questions, offer suggestions, and determine customers needs.
  • Demonstrate features and benefits of our products to satisfy customers needs.
  • Listen intently to their customers needs and thus use their knowledge of products and styles within the home furnishings industry.

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48. New Clients

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Here's how New Clients is used in Home Furnishing Consultant jobs:
  • Followed up on specific consumer needs, while taking on the responsibilities of new clients.
  • Prospected new clients and arranged in-home as well as in-store appointments.
  • Acquired over 100 new clients for marketing program in 2015.
  • Maintain an electronic database of existing and new clients.
  • Prospect new clients through traditional non-traditional means suh as social media.

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49. Cold Calls

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Here's how Cold Calls is used in Home Furnishing Consultant jobs:
  • Use referrals, cold calls, outside marketing and emails to keep customers coming into the store.
  • Maintain close contact with former customers and generate sales off cold calls.

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50. Sales Prices

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Here's how Sales Prices is used in Home Furnishing Consultant jobs:
  • Computed sales prices, total purchases and processed payments.

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20 Most Common Skills For A Home Furnishing Consultant

Furniture Sales

28.8%

Customer Service

19.6%

Sales Goals

8.6%

Product Knowledge

6.8%

Customer Relationships

5.1%

Sales Floor

4.3%

Customer Follow-Up

3.5%

Customer Base

3.0%

Repeat Business

3.0%

Special Orders

2.2%

Custom Orders

1.8%

Retail Store

1.8%

Credit Reports

1.7%

Client Relationships

1.7%

Furnishings Consultant

1.5%

Furniture Selection

1.5%

Electronic Book

1.5%

Raymour

1.2%

Space Planning

1.2%

Mattress Sales

1.2%
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Typical Skill-Sets Required For A Home Furnishing Consultant

Rank Skill
1 Furniture Sales 23.6%
2 Customer Service 16.0%
3 Sales Goals 7.0%
4 Product Knowledge 5.6%
5 Customer Relationships 4.2%
6 Sales Floor 3.5%
7 Customer Follow-Up 2.9%
8 Customer Base 2.5%
9 Repeat Business 2.5%
10 Special Orders 1.8%
11 Custom Orders 1.5%
12 Retail Store 1.5%
13 Credit Reports 1.4%
14 Client Relationships 1.4%
15 Furnishings Consultant 1.3%
16 Furniture Selection 1.3%
17 Electronic Book 1.2%
18 Raymour 1.0%
19 Space Planning 1.0%
20 Mattress Sales 1.0%
21 Sales Slips 0.8%
22 High Volume 0.8%
23 Customer Care 0.8%
24 Data Entry 0.8%
25 Sales Contracts 0.8%
26 Customer Complaints 0.8%
27 Commission Sales 0.8%
28 Current Sales 0.7%
29 Sales Process 0.7%
30 Phone Calls 0.7%
31 New Accounts 0.6%
32 Annual Sales 0.6%
33 Credit Terms 0.6%
34 La-Z-Boy 0.6%
35 Product Information 0.6%
36 Computer System 0.5%
37 Prospective Customers 0.5%
38 Ultimate Satisfaction 0.5%
39 Special Events 0.5%
40 Security Practices 0.5%
41 Delivery Dates 0.5%
42 Purchase Orders 0.5%
43 New Associates 0.5%
44 Customer Information 0.5%
45 Potential Customers 0.5%
46 Special Requests 0.4%
47 Customers Needs 0.4%
48 New Clients 0.4%
49 Cold Calls 0.4%
50 Sales Prices 0.4%
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14,794 Home Furnishing Consultant Jobs

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