Home Office Representative

Top Home Office Representative Skills

Below we've compiled a list of the most important skills for a Home Office Representative. We ranked the top skills based on the percentage of Home Office Representative resumes they appeared on. For example, 29.2% of Home Office Representative resumes contained Customer Service as a skill. Let's find out what skills a Home Office Representative actually needs in order to be successful in the workplace.

The six most common skills found on Home Office Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Home Office Representative jobs:
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Delivered consumers with superb customer service concerning their mortgage accounts.
  • Recommend alternatives for product processing to customers, agents and staff within Bank policies and guidelines while providing excellent customer service.
  • Travel accommodations with superior customer service ; utilize sales opportunities, maintain 100 calls per 8 hour shift or more.
  • Home center rep I serviced 12 Lowe's stores, managing inventory, placing orders, culling, customer service.
  • Used my problem-solving experience as well as tact and diplomacy to resolve customer service problems.
  • Provided needed customer service and information on company policy as it affects their travel.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Serve as a Customer Service Representative for a Large Airline Company.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Provide customer service in a high volume call center environment.
  • Provided top of the line customer service at all times.
  • Answered inbound customer service calls for Southwest Gas Co.
  • Job Description: Customer service and Sales.
  • Assist travel agents with request from their clients Provide customer service to all customers
  • Receive calls for customer service and sales on multiple accounts 2.
  • company based in Miami, FL Guest Care Customer Service Representative.
  • Provide excellent customer service 4.
  • Provided customer Service Booked flights Answered questions and handled customer concerns
  • Received a "Perfect Attendance Certificate for five years" and several "Excellent Customer Service Awards."

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2. Phone Calls

high Demand

3. Sales Goals

high Demand
Here's how Sales Goals is used in Home Office Representative jobs:
  • Detailed specialty and primary care physicians on home health services resulting in consistently exceeding sales goals.
  • Have reached or exceeded monthly budgeted sales goals each month.
  • Meet Daily sales goals in both product and protect plans.
  • Assisted customers in purchasing computers while meeting sales goals Performed inventory, cleaning, and stocking duties

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4. Depot

high Demand
Here's how Depot is used in Home Office Representative jobs:
  • Collaborated with store department heads, associates, and Home Depot management to exceed sales and service plan expectations.
  • Entered specialty orders for Home Depot and Home Depot.com.
  • Service the Home Depot's hardware department.
  • Account list: CompUSA, Best Buy, Sam s, Office Depot, Circuit City, OfficeMax & Staples.
  • Service the moulding department at the Grand Rapids & Baxter Home Depot stores.
  • Job As Whirlpool Representative In Local Home Depot Immediate Supervisor was Maria Cannon.
  • Assisted all 7 Electrolux warehouses with questions/concerns regarding all Home Depot consumers.
  • Issue credits for returns to corporate store in addition to online retailer Homedepot.com

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5. Credit Card Transactions

high Demand
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6. Outbound Calls

high Demand
Here's how Outbound Calls is used in Home Office Representative jobs:
  • Handle inbound/outbound calls and provide one-call resolution to problems reported.
  • Received inbound and outbound calls for mortgage assistance.

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7. Satisfactory Solutions

high Demand
Here's how Satisfactory Solutions is used in Home Office Representative jobs:
  • Answered incoming calls and assisted customers in reaching satisfactory solutions for their travel needs.
  • Assist customers in reaching satisfactory solutions to their travel related needs.

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8. Microsoft Windows

high Demand

9. Email

high Demand
Here's how Email is used in Home Office Representative jobs:
  • Communicate with company management through emails and conference calls.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Handled patient and practice requests via phone, email and fax.

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10. Internet

high Demand
Here's how Internet is used in Home Office Representative jobs:
  • Exceeded sales quotas for residential and business phone lines, cell service and high end internet service.
  • Installed, Configured and troubleshoot Internet Information Server (IIS) 7.0 issues.
  • Utilized specialty software programs, word, excel, internet, etc.

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11. Equity

high Demand
Here's how Equity is used in Home Office Representative jobs:
  • Specialize in the preparation and enforcement of Home Equity Judicial Foreclosures.
  • Home Equity Representative-Responsible for all aspects of the processing and closing of Home Equity loans and Lines of Credit.
  • Supervised payment schedules, financial and contract analyses, and maintenance of equity accounts for thousands of customers.
  • Reviewed and processed closing, escrow, and electronic funds transfer to book home equity products.
  • Helped customers with there Equity loans, pay offs and working on payment arrangements.
  • Provide direction to agents and staff with home equity processing requirements.
  • Managed customer home equity line of credit and mortgage loan accounts.
  • Worked in Call Center as a Home Equity Rep.

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12. Prospective Customers

high Demand
Here's how Prospective Customers is used in Home Office Representative jobs:
  • Sell American Airlines service to prospective customers by answering incoming calls.

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13. Data Entry

high Demand
Here's how Data Entry is used in Home Office Representative jobs:
  • Assist customers with service issues Upsell additional services Perform data entry Accurately, notate accounts

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14. Customer Questions

high Demand
Here's how Customer Questions is used in Home Office Representative jobs:
  • Assist customers with purchasing mobile phone features, research and resolve customer questions.
  • Assist with customer questions and point of sale.

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15. Customer Complaints

average Demand
Here's how Customer Complaints is used in Home Office Representative jobs:
  • Assessed customer complaints and independently managed resolutions for a consistent work load of 200 homes under warranty.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Answered customer complaints regarding their home inspections and homeowner's policy.
  • Resolved customer complaints and issues.

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16. Troubleshoot

average Demand
Here's how Troubleshoot is used in Home Office Representative jobs:
  • Resolved a plethora of customer service inquiries including billing, technical troubleshooting, service change requests, etc.
  • Assisted in troubleshooting computer issues, setting up and maintaining display units, and connecting PC's to local area networks.
  • Perform troubleshooting connectivity on Cisco, Netopia or Contingent routers which broadcast static IP's.
  • Performed online troubleshooting with customers in regards to placing, editing or canceling an order.
  • Assisted customers in payment of bills Helped customers choose or change services Assisted in troubleshooting equipment

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17. Product Knowledge

average Demand
Here's how Product Knowledge is used in Home Office Representative jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Served customers by maintaining product knowledge, servicing accounts, resolving complaints, and meeting their needs.
  • Orchestrated computer package sales Trained new employees in sales technique/product knowledge Awarded MVP of PC/Home Office department

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18. Customer Interactions

average Demand
Here's how Customer Interactions is used in Home Office Representative jobs:
  • Keep records of customer interactions or transactions, recording details of inquiries.
  • Make note of all customer interactions and issues.
  • Use various programs on all customer interactions.

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19. Technical Support

average Demand

20. Health Care

average Demand
Here's how Health Care is used in Home Office Representative jobs:
  • Assisted in providing quality health care information and services to patients at patient residence.

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21. Telephone Calls

average Demand
Here's how Telephone Calls is used in Home Office Representative jobs:
  • Answer a high volume of telephone calls, responding both verbally and in writing.
  • Answer telephone calls from potential customers who have been solicited through advertisements.

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22. Customer Information

average Demand
Here's how Customer Information is used in Home Office Representative jobs:
  • Prepare home quotes with several home insurance companies Filing customer information and records
  • Exposed to HIPAA regulations as part of my training due to the high amount of personal customer information I handle daily.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g.

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23. Potential Customers

average Demand
Here's how Potential Customers is used in Home Office Representative jobs:
  • Maintained database with potential customers Made credit decisions on the line of credit or loan that was being given to customers.
  • Worked at Home Shows to generate sales leads for potential customers - Set Appointments

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24. Customer Calls

average Demand
Here's how Customer Calls is used in Home Office Representative jobs:
  • Take inbound customer calls for particular program working
  • Recognize, document and alert the supervisor of trends in customer calls and through monitoring Employee Director.

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25. High Volume

average Demand
Here's how High Volume is used in Home Office Representative jobs:
  • Field inbound calls from our customers with potential for extended periods of high volume.
  • Fielded inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume.

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26. Product Information

average Demand
Here's how Product Information is used in Home Office Representative jobs:
  • Answered an average of 30-60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Worked closely with and gave product information to clients throughout the entire sales process that grew company revenue.
  • Assisted AT&T customers with orders, billing inquiries, sales and product information.
  • Give product information and mail out catalogs and program guides.

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27. Customer Care

average Demand
Here's how Customer Care is used in Home Office Representative jobs:
  • Prepared weekly reports for Customer Care Supervisor.
  • Provided customer care by providing information about U.S. and foreign travel policies.
  • Demonstrate passion and enthusiasm for customer careexcellence, maintaining focus and positivity while resolving challenging or complex problems.

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28. FHA

average Demand
Here's how FHA is used in Home Office Representative jobs:
  • Assigned to FHA/VA/Private team, well as assisting with Fannie Mae and Freddie Mac loans.
  • Worked with FHA, VA, and Private loans.

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29. Flight Information

average Demand
Here's how Flight Information is used in Home Office Representative jobs:
  • Assist passengers with booking or altering flight reservations, policies, regulations, updates on flight information
  • Apply sales techniques while providing schedules, fare and flight information to customers.
  • Answer incoming phone calls, provide flight information, and schedule fares.
  • Quoted fares, provided flight information and frequently resolved difficulties associated with apassengers travel.

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30. Risk Exposure

low Demand
Here's how Risk Exposure is used in Home Office Representative jobs:
  • Provide affirmative recommendations to policy holders regarding risk exposure, maintenance & insurance to value.
  • Provide technical education to customers regarding risk exposures, maintenance, insurance to value and potential hazards.

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31. External Customers

low Demand
Here's how External Customers is used in Home Office Representative jobs:
  • Recruited to provide top-notch service to both internal and external customers.

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32. Potential Hazards

low Demand
Here's how Potential Hazards is used in Home Office Representative jobs:
  • Conducted home inspections of personal dwellings to determine square footage, identified and classified unique design/property characteristics and/or potential hazards/ liabilities.
  • Determined dwelling square footage; identified unique design/property characteristics and/or potential hazards/liabilities.

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33. New Accounts

low Demand
Here's how New Accounts is used in Home Office Representative jobs:
  • Support customers in opening new accounts and upgrading existing service.

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34. Job Functions

low Demand

35. POS

low Demand
Here's how POS is used in Home Office Representative jobs:
  • Prepared and presented reports addressing coverage, financial exposure and recommendations.
  • Handled physical stock certificates for deposit.
  • Position included approximately 90% travel.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Stay involved in community organizations and have a presence at all fairs, expos, etc relating to health care.
  • Handled incoming calls and the establishment of new accounts with a sales minded approach to maintain a positive customer experience.
  • Provided post sale support, including installation of software, hardware, and networking solutions both in-store and in-office.
  • Assisted in providing case management and therapeutic support for HIV positive women regarding issues of permanency planning.
  • Home based position that answers a high volume of calls from different customers around the world.
  • Use all proper PPE in order to complete tasks in the safest way possible.
  • Negotiate and prepare financing proposals that will be profitable to the branch and client.
  • Presented Position Paper to a national meeting of OTS staff in New York City.
  • Prepared and submitted client investments for posting the payments to the clients accounts.
  • Established carriers position based on policy language, facts and investigation.
  • Last position held was as a First Mortgage Closing Representative.
  • Evaluated the alleged exposure to the toxin.
  • Leveraged strong relationships with GMs to achieve improved and incremental HP product positioning.
  • Supplied information to possible donors Escalated complaints and priority issues.
  • Home Valuation Representative 06/2011 - Present Position and status changed-became Home Valuation Department Representative (a.k.a.
  • Functioned with the expressed purpose of providing "first call resolutions" for customers

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36. Contact Customers

low Demand

37. Special Events

low Demand
Here's how Special Events is used in Home Office Representative jobs:
  • Trained sales teams on educational products at seminars and special events.
  • Coordinated special events, directed visual merchandising and conducted product trainings.

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38. Appraisal Valuations

low Demand
Here's how Appraisal Valuations is used in Home Office Representative jobs:
  • Use standard tools to provide appraisal valuations for dwellings and personal property.

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39. Supervisor Calls

low Demand
Here's how Supervisor Calls is used in Home Office Representative jobs:
  • Take and handle escalated supervisor calls for the help line.

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40. MSB

low Demand
Here's how MSB is used in Home Office Representative jobs:
  • Created MSB profiles to insure proper coverage amounts.

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41. IV

low Demand
Here's how IV is used in Home Office Representative jobs:
  • Establish and maintain productive relationships with the manufactures designated warranty representatives with which the dealership conducts business.
  • Participated in various incentive competitions designed to support achievement of production goals.
  • Established contact with customers giving and gaining details for modification.
  • Researched late deliveries by contacting the responsible Driver and requesting an accurate time of arrival on behalf of the customer.
  • Assisted customers with their inquiries and resolving issues within the average call handling time of eight minutes and forty-five seconds.
  • Involved in the migration and develop an intranet solution in MOSS 2010 based on the needs of several divisions.
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants.
  • Maintained retail and wholesale relationships through weekly business recaps with 20+ sales representatives and over 30 vendors.
  • Job Summary: Responsible for overseeing the delivery of services, and service technology to our customers.
  • Received, updated and maintained customers accounts, and sold new products and services to existing customers.
  • Assisted the warehouse with pick sheets, and next day deliveries, return, and redirects.
  • Executed 500 Successful Sales Driven Events in 2004 and over 2000 in five years.
  • Overcome objectives and sell revenue and advantage awards reservations to elite status customers.
  • Managed projects to ensure resources are allocated and deliverable dates are on target.
  • Worked to drive clients Brand at public events and variety of locations.
  • Retained by prospective home buyers to inspect structural integrity of residences.
  • Coordinated buyer and vendor strategy to drive sales and profits.
  • Trained Account Sales Personnel including In-Store & Outbound Representatives.
  • Promoted to be a home appliances representative.
  • Key Contributions: * Assisted in training of all newly hired home office payroll representatives.

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42. Financial Transactions

low Demand
Here's how Financial Transactions is used in Home Office Representative jobs:
  • Reviewed legal documents to ensure requirements were met to complete financial transactions on shareholder accounts.

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43. Business Development

low Demand

44. Personal Care

low Demand
Here's how Personal Care is used in Home Office Representative jobs:
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Arrange Home Services to include nursing, infusion, enterals, rehab, and personal care.

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45. Limit Losses

low Demand
Here's how Limit Losses is used in Home Office Representative jobs:
  • Provided on-site inspections and specialized customer service to property personal lines to avoid or limit losses the insured and the company.
  • Complete interior and exterior reviews on homes to help avoid or limit losses to both the insured and the company.

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46. Customer Orders

low Demand
Here's how Customer Orders is used in Home Office Representative jobs:
  • Completed Online Customer Orders in a timely fashion.
  • Cancelled and placed Customer Orders.

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47. Payment Arrangements

low Demand

48. Customer Base

low Demand
Here's how Customer Base is used in Home Office Representative jobs:
  • Utilized sales techniques to build repeated customer bases and conducted follow up calls on a monthly basis for future sales.
  • Developed and implemented Marketing Plans to meet the organization's goal of expanding the customer base.
  • Solidified customer base and gained loyalty through training.

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49. Company Policies

low Demand
Here's how Company Policies is used in Home Office Representative jobs:
  • Trained & mentored staff in company policies, new technologies, & effective customer service techniques.

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50. PDA

low Demand
Here's how PDA is used in Home Office Representative jobs:
  • Updated confidential information on accounts.
  • Conducted and coordinated merchandising for grand store opening, lines updates and resets.
  • Updated and maintained Excel-based control logs worksheet on a daily basis.
  • Assisted Training Manager in creating and updating training materials.
  • Prepare complete and accurate work and update customer file.
  • Maintain and update database information Assist with development and implementation of unit incentives
  • Greeted patients and answered their questions Performed clerical duties, such as maintaining filing, updating patients visited report, and photocopying

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20 Most Common Skill for a Home Office Representative

Customer Service38.3%
Phone Calls8.8%
Sales Goals5.7%
Depot4.3%
Credit Card Transactions4.3%
Outbound Calls3.7%
Satisfactory Solutions3.5%
Microsoft Windows3.3%

Typical Skill-Sets Required For A Home Office Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
29.2%
29.2%
2
2
Phone Calls
Phone Calls
6.7%
6.7%
3
3
Sales Goals
Sales Goals
4.3%
4.3%
4
4
Depot
Depot
3.3%
3.3%
5
5
Credit Card Transactions
Credit Card Transactions
3.3%
3.3%
6
6
Outbound Calls
Outbound Calls
2.8%
2.8%
7
7
Satisfactory Solutions
Satisfactory Solutions
2.7%
2.7%
8
8
Microsoft Windows
Microsoft Windows
2.5%
2.5%
9
9
Email
Email
2.4%
2.4%
10
10
Internet
Internet
2.2%
2.2%
11
11
Equity
Equity
2.2%
2.2%
12
12
Prospective Customers
Prospective Customers
2.1%
2.1%
13
13
Data Entry
Data Entry
1.9%
1.9%
14
14
Customer Questions
Customer Questions
1.6%
1.6%
15
15
Customer Complaints
Customer Complaints
1.6%
1.6%
16
16
Troubleshoot
Troubleshoot
1.5%
1.5%
17
17
Product Knowledge
Product Knowledge
1.5%
1.5%
18
18
Customer Interactions
Customer Interactions
1.5%
1.5%
19
19
Technical Support
Technical Support
1.5%
1.5%
20
20
Health Care
Health Care
1.3%
1.3%
21
21
Telephone Calls
Telephone Calls
1.2%
1.2%
22
22
Customer Information
Customer Information
1.2%
1.2%
23
23
Potential Customers
Potential Customers
1.2%
1.2%
24
24
Customer Calls
Customer Calls
1%
1%
25
25
High Volume
High Volume
1%
1%
26
26
Product Information
Product Information
1%
1%
27
27
Customer Care
Customer Care
1%
1%
28
28
FHA
FHA
0.9%
0.9%
29
29
Flight Information
Flight Information
0.9%
0.9%
30
30
Risk Exposure
Risk Exposure
0.9%
0.9%
31
31
External Customers
External Customers
0.9%
0.9%
32
32
Potential Hazards
Potential Hazards
0.9%
0.9%
33
33
New Accounts
New Accounts
0.7%
0.7%
34
34
Job Functions
Job Functions
0.7%
0.7%
35
35
POS
POS
0.7%
0.7%
36
36
Contact Customers
Contact Customers
0.7%
0.7%
37
37
Special Events
Special Events
0.7%
0.7%
38
38
Appraisal Valuations
Appraisal Valuations
0.7%
0.7%
39
39
Supervisor Calls
Supervisor Calls
0.6%
0.6%
40
40
MSB
MSB
0.6%
0.6%
41
41
IV
IV
0.6%
0.6%
42
42
Financial Transactions
Financial Transactions
0.6%
0.6%
43
43
Business Development
Business Development
0.6%
0.6%
44
44
Personal Care
Personal Care
0.6%
0.6%
45
45
Limit Losses
Limit Losses
0.6%
0.6%
46
46
Customer Orders
Customer Orders
0.6%
0.6%
47
47
Payment Arrangements
Payment Arrangements
0.6%
0.6%
48
48
Customer Base
Customer Base
0.6%
0.6%
49
49
Company Policies
Company Policies
0.6%
0.6%
50
50
PDA
PDA
0.6%
0.6%

66,483 Home Office Representative Jobs

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