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Working As a Home Preservation Specialist

  • $46,000

    Average Salary

What Does A Home Preservation Specialist Do At Wells Fargo

* Interview borrowers to understand their specific situation
* Identify and request the appropriate documents required for loan modification review
* Analyze the customer's financial situation and making recommendations on loan modifications/workout options to resolve delinquency
* Ensure necessary information and complete packages are received in a timely manner
* Answer inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale and foreclosure process
* Identify, maintain, track and log requested documentation for loan modification review
* Place outbound calls to notify borrowers when additional loan document information is required or to follow up on loan docs
* Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines
* Notify customers and ensure their understanding of current status, options, timelines, coordination touch points, customer obligations through the process and the loan modification decision
* Communicate and coordinate with multiple Servicing departments (both internal and external to WF)
* Remain as the single point of contact to borrower throughout the loss mitigation, loan modification, and foreclosure process
* Notify and inform borrowers of changes to established dates/timelines throughout process
* Work with borrower to set up work out payment plans
* Work with borrower to set up and follow up on good faith payments
* Work with borrower to get loan modifications signed and closed
* Work with borrower to obtain broker information for short sale process
* Provide information to borrowers on the escalation/complaint procedures/process within WF
* Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service

What Does A Home Preservation Specialist Do At Umpqua Bank

* Responsible for ensuring loan files meet investor requirements and documentation and file are fully complete and in compliance.
* Collaborate with Funding, Secondary, and other operational and sales associates to facilitate delivery of complete and compliant loan packages to investors.
* Perform downloads from electronic loan files to imaging and depository systems.
* Responsible for issuance and guarantee of mortgage loans using external websites and activation and payment of mortgage insurance.
* Responsible for delivering excellent data integrity and accuracy while maintaining service level agreements and regulatory compliance.
* Ensure work is performed as required by Bank, Investor, and regulatory compliance guidelines.
* Partner and collaborate with all HL associates to ensure open communication, timely responses, expedient and accurate trailing condition gathering and clearing, and a superior customer experience.
* Responsible for compliance with all bank regulations for assigned job function and applying to designated job responsibilities.
* Keep up to date on regulation and policy changes.
* Follow all Bank policies and procedures, compliance regulations, and complete and stay up to date on all required annual or job-specific training.
* Identify opportunities for continuous improvement.
* Assist with coaching, mentoring, or training others; teach coursework as a Subject Matter Expert or acting as a resource for others Home Lending associates as needed.
* Responsible for actively learning, demonstrating and fostering the Umpqua corporate culture.
* Take personal initiative and set a positive example for others to emulate.
* Embrace and embody our vision to become “The World’s Greatest Bank

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Home Preservation Specialist Career Paths

Home Preservation Specialist
Consumer Loan Underwriter Mortgage Underwriter
Senior Underwriter
8 Yearsyrs
Consumer Loan Underwriter Senior Underwriter Assistant Vice President
Vice President And Manager
10 Yearsyrs
Consumer Loan Underwriter Senior Underwriter Operations Manager
Center Manager
6 Yearsyrs
Loan Analyst Underwriter
Senior Loan Processor
6 Yearsyrs
Loan Analyst Underwriter Team Leader
Branch Manager
6 Yearsyrs
Loan Analyst Underwriter Account Manager
Relationship Manager
6 Yearsyrs
Specialist Team Leader Assistant Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Owner
Co-Owner
6 Yearsyrs
Specialist Consultant Office Manager
Business Office Manager
7 Yearsyrs
Quality Assurance Analyst Project Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Quality Assurance Analyst Manager Property Manager
Asset Manager
7 Yearsyrs
Quality Assurance Analyst Consultant Production Manager
Processing Manager
7 Yearsyrs
Research Analyst Account Executive Business Developer
Business Development Consultant
10 Yearsyrs
Research Analyst Project Coordinator Operations Specialist
Operations, Senior Specialist
6 Yearsyrs
Research Analyst Investment Analyst Credit Analyst
Credit Manager
5 Yearsyrs
Bankruptcy Specialist Account Manager Relationship Manager
Business Relationship Manager
9 Yearsyrs
Bankruptcy Specialist Account Manager Client Services Manager
Client Manager
6 Yearsyrs
Mortgage Loan Processor Loan Officer Credit Analyst
Senior Credit Analyst
5 Yearsyrs
Mortgage Loan Processor Credit Analyst
Credit Officer
5 Yearsyrs
Mortgage Loan Processor Loan Officer Commercial Loan Officer
Real Estate Loan Officer
6 Yearsyrs
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Do you work as a Home Preservation Specialist?

Top Skills for A Home Preservation Specialist

  1. Foreclosure
  2. Loan Modifications
  3. Loss Mitigation
You can check out examples of real life uses of top skills on resumes here:
  • Worked closely with foreclosure specialists, attempting to assist customers in foreclosure prevention and/or status updates regarding the foreclosure process.
  • Ordered and analyzed confidential customer documentation for accuracy while following compliance and investor guidelines to complete home loan modifications.
  • Review and gather data meeting investor guidelines and requirements for loss mitigation review by bankruptcy underwriters.
  • Maintained and organized customer service records in computerized information system while compiling and creating associated documents to mail to consumers.
  • Assessed client's financial situations to develop strategic financial planning solutions.

Home Preservation Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,152 Home Preservation Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Home Preservation Specialist Resume

View Resume Examples

Home Preservation Specialist Demographics

Gender

Female

47.4%

Male

42.0%

Unknown

10.6%
Ethnicity

White

64.3%

Hispanic or Latino

14.1%

Black or African American

12.1%

Asian

6.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

62.1%

French

10.3%

German

4.6%

Portuguese

3.4%

Polish

3.4%

Japanese

2.3%

Arabic

2.3%

Italian

2.3%

Swahili

1.1%

Chinese

1.1%

Bosnian

1.1%

Serbian

1.1%

Igbo

1.1%

Hindi

1.1%

Mandarin

1.1%

Bengali

1.1%
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Home Preservation Specialist Education

Schools

University of Phoenix

14.2%

Des Moines Area Community College

9.2%

Central Piedmont Community College

8.0%

Iowa State University

7.0%

Strayer University

6.5%

University of Alabama at Birmingham

5.2%

University of Alabama

4.5%

Winthrop University

4.2%

University of Iowa

4.0%

York Technical College

3.7%

Ashford University

3.7%

Jefferson State Community College

3.7%

Arizona State University

3.5%

Simpson College

3.5%

University of North Carolina at Greensboro

3.2%

Upper Iowa University

3.2%

Kaplan University

3.2%

Capella University

3.2%

Mesa Community College - Boswell

3.0%

University of Wisconsin - Milwaukee

3.0%
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Majors

Business

36.5%

Psychology

6.7%

Finance

5.1%

Social Work

4.9%

Criminal Justice

4.5%

Accounting

4.5%

General Studies

4.0%

Management

3.6%

Liberal Arts

3.5%

Communication

3.1%

Health Care Administration

3.1%

Education

2.9%

Sociology

2.7%

Human Resources Management

2.6%

Marketing

2.6%

Nursing

2.4%

Historic Preservation And Conservation

2.1%

Computer Science

1.9%

Biology

1.6%

English

1.6%
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Degrees

Bachelors

38.9%

Other

25.1%

Masters

15.1%

Associate

13.8%

Certificate

4.2%

Diploma

1.3%

Doctorate

1.0%

License

0.6%
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Updated May 19, 2020