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Home preservation specialist skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical home preservation specialist skills. We ranked the top skills for home preservation specialists based on the percentage of resumes they appeared on. For example, 16.2% of home preservation specialist resumes contained customer service as a skill. Continue reading to find out what skills a home preservation specialist needs to be successful in the workplace.

15 home preservation specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how home preservation specialists use customer service:
  • Maintained and organized customer service records in computerized information system while compiling and creating associated documents to mail to consumers.
  • Provided superior customer service by pinpointing problems, gathering documents, and rendering support through entire underwriting and remediation process.

2. Lieu

Lieu is a word that means in place of, on behalf of, or instead of. That is something that substitutes or replaces another thing. It is used as a synonym for the word "in place of" in a sentence.

Here's how home preservation specialists use lieu:
  • Communicated both approval and denials for modifications, set up customers for short sale or deed in lieu liquidation options.
  • Discussed other solutions if retention options were not possible, including short sales, deeds in lieu, etc.

3. Foreclosure Process

Here's how home preservation specialists use foreclosure process:
  • Worked closely with foreclosure specialists, attempting to assist customers in foreclosure prevention and/or status updates regarding the foreclosure process.
  • Consult with attorneys regarding foreclosure processes to ensure underwriting requirements are met.

4. Place Outbound Calls

Here's how home preservation specialists use place outbound calls:
  • Place outbound calls to notify borrowers when additional loan document information is required Experience building relationships/rapport with customers.
  • Place outbound calls to various parties to notify of decisions, workout plans, take payments or request additional documentation.

5. Inbound Inquiries

Here's how home preservation specialists use inbound inquiries:
  • Worked the Wells Fargo Financial portfolio, answering inbound inquiries from customers regarding modification options.
  • Answered inbound inquiries from borrowers regarding status of modifications, short sales, repayment plans and more.

6. Loss Mitigation

Here's how home preservation specialists use loss mitigation:
  • Review and gather data meeting investor guidelines and requirements for loss mitigation review by bankruptcy underwriters.
  • Communicated and coordinate with underwriting department informing the borrower throughout the loss mitigation process.

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7. Liquidation Options

Here's how home preservation specialists use liquidation options:
  • Collected and reviewed income and expense information for customers seeking loan modifications and liquidation options for homes in delinquency status.
  • Analyzed borrower financial situation to make recommendations on loan modification/ liquidation options to cure delinquencies.

8. Loan Terms

Here's how home preservation specialists use loan terms:
  • Analyze and review credit, income docs and other supporting information for modification of home loan terms and conditions.
  • Evaluate all data utilizing multiple systems to inform borrowers of loan terms, important dates, and deadlines.

9. Review Process

Here's how home preservation specialists use review process:
  • Coordinate with peers and management to ensure customer satisfaction and timely review process.
  • Stay updated on National Servicing Standards and HUD guidelines to ensure loans stay in compliance for a loan modification review process.

10. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how home preservation specialists use fha:
  • Served as the single point of contact to borrowers throughout the process of applying for retention options for FHA loans.
  • Assigned and manage daily loan assignments to team members * Answer FHA HAMP inquires by completing assigned Special Projects.

11. Inbound Calls

Here's how home preservation specialists use inbound calls:
  • Perform outbound and inbound calls while assisting mortgagors to cure delinquent loans from 30 days past due to loans in foreclosure.
  • Answer inbound calls from borrowers who have questions about modification process or are inquiring about the status of their loan.

12. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how home preservation specialists use credit reports:
  • Verify customer's information through credit reports and other financial documents.
  • Supported Consumer Loan Underwriters with an emphasis on comparing borrower(s) financial worksheet to their credit report.

13. Investor Guidelines

An investor guideline refers to general standards, strategies, and parameters relating to investments; the set guidelines get altered from time-to-time.

Here's how home preservation specialists use investor guidelines:
  • Collect and review document packages from borrowers in preparation for modification review by an underwriter, ensuring completeness per investor guidelines.
  • Assisted underwriters with reviewing, analyzing, approving and underwriting moderate individual consumer requests within company and investor guidelines.

14. Tax Returns

Here's how home preservation specialists use tax returns:
  • Analyzed tax returns for possible additional income documentation requirements.
  • Follow up for any missing documentation such as pay statements, bank statements, tax returns, HAMP Affidavit, Etc.

15. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how home preservation specialists use financial statements:
  • Spread financial statements and corresponded with customers.
  • Processed loans, analyzed credit report, tax documents and financial statements, and submitted fully annotated documents for review.
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List of home preservation specialist skills to add to your resume

Home preservation specialist skills

The most important skills for a home preservation specialist resume and required skills for a home preservation specialist to have include:

  • Customer Service
  • Lieu
  • Foreclosure Process
  • Place Outbound Calls
  • Inbound Inquiries
  • Loss Mitigation
  • Liquidation Options
  • Loan Terms
  • Review Process
  • FHA
  • Inbound Calls
  • Credit Reports
  • Investor Guidelines
  • Tax Returns
  • Financial Statements
  • MSP
  • Data Integrity
  • Fannie MAE
  • Mortgage Loans
  • USDA
  • Risk Management
  • Bank Statements
  • Freddie Mac
  • FNMA
  • Confidential Material
  • Gem
  • Loan Applications
  • Spoc
  • Delinquent Accounts
  • FHLMC
  • HUD
  • HPS
  • LPS
  • BPO
  • Mortgage Payments
  • Naca
  • Lawn Care
  • Financial Hardship
  • Tiling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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