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Job Description - Chief of Employer Services (Administrative Staff) PN 20066060 (250008TH) Organization Unposting Date Unposting Date: Ongoing Work Location Work Location: William Green Building 30 West Spring Street Columbus 43215-2256 Primary Location Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: Based on experience, not to exceed $72.60/Hr. Schedule Schedule: Full-time Work Hours: 8:00 - 5:00 Union: Exempt from Union Primary Job Skill Primary Job Skill: Business Technical Skills: Budgeting, Executive Leadership, Policy Direction Professional Skills: Attention to Detail, Decision Making, Organizing and Planning, Verbal Communication, Written Communication Agency Overview A Little About Us: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society's impact on our services and workplace, and learn about how different perspectives can improve leadership skills. Our Vision: To transform BWC into an agile organization driven by customer success. Our Mission: To deliver consistently excellent experiences for each BWC customer every day. Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence. What our employees have to say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include: BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work. I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support. I love the work culture, helpfulness, and acceptance I've been embraced with at BWC. I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC. What You'll Be Doing Lead the creation and implementation of policies for multiple units, including Business Consulting, Underwriting, Premium Audit, Employer Programs, Outreach, Compliance, Self-Insured, and Systems Support. Develop and manage both short and long term business plans to ensure services meet the needs of Ohio's injured workers and employers. Oversee budgeting activities to ensure financial efficiency and compliance across Employer Management Services. Represent BWC positively by building strong relationships with industry groups and the public; deliver presentations to stakeholders, legislators, and community members. Directly supervise department directors, assess staffing needs, and make key personnel decisions including hiring, promotions, and disciplinary actions. Coordinate and implement employer related programs, ensuring alignment with field staff and the Division of Safety & Hygiene. Handle sensitive documents with discretion, determining appropriate access to confidential information. QualificationsPreferred Qualifications: 5+ years of experience in policy development and implementation within large organizations, with strong knowledge of agency, division, and departmental procedures. 3+ years of experience in strategic business planning, including the development of both short and long term plans that address stakeholder needs. 4+ years of experience in budget oversight, ensuring financial efficiency and compliance with fiscal policies. 3+ years of experience engaging with stakeholders, maintaining positive relationships with industry groups and the public, and representing the organization effectively. 5+ years of supervisory experience, including responsibility for staffing decisions such as hiring, promotion, discipline, and performance management. Unusual Working Conditions This position is overtime exempt. THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9). Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state owned vehicle. The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment. The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment. WEATHER ESSENTIAL EMERGENCY EMPLOYEE Supplemental Information EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: *******************. Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed. All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted. Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. #J-18808-Ljbffr

Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Oversee the eClose Department. The eClose Department manages both RON & iPEN processes. · Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions · Assess the overall health & performance of the eClose vendor network and work with the team to improve the network's performance · Grow & maintain the eClose vendor panel · Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics · Participate in client audits · Keep up with industry news that may be related to eClosing and eNotary requirements · Identify areas for growth and improvement and implement plans to meet those needs · Address any escalated issues for eClosings · Ensure the proper adherence to any regulations related to eClose options · Provide departmental reporting to upper management · Address any escalated client, vendor, or employee related issues WHO YOU ARE You possess … · Previous management experience and title, closing or mortgage industry experience · High School diploma or equivalent required · Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients · Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills Responsibilities · Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes. · Ensure all daily work is done by the Team · Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary · Develop and maintain processes and procedures for use within the department and for external vendors, as needed · Perform audits of employee work and make sure tasks are completed accurately · Responsible for coaching & counseling employees · Set production metrics for the department and review employee production to determine if employees are meeting the goals · Assist Team Members and Team Leads in resolution of issues · Coach and counsel team members when issues are found · Plan for and have appropriate staffing for month end and to cover days off, when applicable · Ensure team members have vacations scheduled appropriately throughout the year · Build and maintain employee morale · Monitor and approve department payroll · Responsible for completing annual employee reviews · Maintain professional relationships with eNotary vendors · Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary · Responsible for determining the discipline when it comes to vendor counseling · Identify areas for improvement and implement plans to address · Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction · Address any escalated client, vendor, or employee related issues in a professional and timely manner. · Advise management of any escalated issues or concerns · Responsible for departmental reporting · Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations. · Participate in client audits, including pre-audit questionnaires and responses · Make recommendations to Director for staffing levels, overtime, and movement of employees between teams · Interview and recommend new candidates for hiring, when needed · Recommend systems and process enhancements to reduce processing times and improve accuracy · Adhere to company policies and procedures · All other duties as assigned Qualifications · High School diploma or equivalent required · Previous management experience and title, closing or mortgage industry experience · Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department · Must be able to multitask · Proficiency in Microsoft Office products, including Excel, Word & Teams · Tech savvy and forward thinking · Detail oriented, efficient and organized We can recommend jobs specifically for you! 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We're a fast-growing, tech-driven organization looking for innovative individuals to help take our team to the next level. Typical day-to-day tasks include:• Conducting virtual consultations with clients.• Assessing clients' needs and imparting knowledge on solutions.• Cultivating lasting client relationships through consistent, periodic check-ins.• Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to:• No cold calling• Qualified lead program• Advancement based on performance• Weekly pay• Renewals• Mentorship and complete training• Industry leading tools and technology access• Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics:Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable. Our team consists of all backgrounds and levels of education. We are previous high school graduates, administrative assistants, laborers, veterans, accountants, and so much more! If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We're seeking dedicated individuals to join our team in a financial services position aimed at protecting families. Why Join Us?1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most.2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments.3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others.4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life's uncertainties with confidence.5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trust worthiness. Qualifications:• Genuine desire to help others and make a positive impact on their lives.• Strong communication and interpersonal skills.• Ability to work independently and as part of a team.• Integrity and ethical conduct in all professional dealings. If you're ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services.Don't miss out on this opportunity to join a team that's committed to making a meaningful impact. Apply today and become part of our mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing.

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs. What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,300 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, you'll understand why our employees have voted us the Best Place to Work for the last several years. It's a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing what's right for our customers, our employees, and our communities. In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day. Job Description The Opportunity: We're growing and making a real difference in people's lives every day. Are your talents being leveraged to their fullest? Do you have the autonomy to build a truly impactful recruiting function? If not, consider joining us out as we continue to build the most innovative technology teams in the Fintech space! This is truly a unique opportunity to make your mark and the impact you've always known you could! In this position, the Manager, Talent Acquisition (TA) is responsible for driving the overall strategy and day-to-day recruiting operations supporting a variety of technical teams that may include Engineering, Product, Information Technology, Digital Marketing and Data/Strategy as well as other teams as needed. You will leverage your leadership, collaboration and influencing skills to ensure we capture the highest quality candidates through passive talent sourcing, and that we are thoroughly screening, interviewing and on-boarding with the highest sense of urgency, quality and continuous improvement. Reporting to the Vice President of Talent Acquisition, you will play an integral role in the design, deployment and execution of recruiting initiatives, tools and technology, training and development of the recruiting team, and continuous improvement of our processes. The day-to-day duties include coaching, leading and developing a team of Recruiters and Sourcing Specialists to ensure we deliver on our promise of bringing the very best talent into the company in the shortest timeframe possible. Acting as an expert resource for our Recruiters as they continue their evolution into becoming “Talent Advisors”, you will drive new and innovative talent sourcing strategies, provide expert guidance on selection strategies and building strong relationships with all stakeholders while ensuring a “best in class” candidate and hiring manager experience. Role location is preferred in Phoenix but will consider remote locations in CA, TX, NV, WA, CO, OR, and UT. RESPONSIBILITIES: Leads a team of 4-6 Recruiters who are based in various locations across the US. Identifies and implements new, creative strategies to locate and “win” top tech talent in this highly competitive market. Leverage metrics and data to drive performance, continuous improvement and quality talent outcomes for the team, our business groups and the company as a whole. With clear performance expectations in place, you will coach and guide the recruiters on a daily basis providing support, sourcing and selection strategy assistance, and on-going process improvement. Builds strong relationships with key stakeholders at all levels from senior staff to VPs to understand talent needs now and in the future. Exceptional influencing skills are key. Identifies and builds relationships with key external recruiting firms to leverage as needed. Personally manages the search for executive level openings as needed. Identify opportunities and participate in the execution of process improvement initiatives. Collaborate with business leaders, HRBP's and other peers to ensure the best possible recruiting outcomes, candidate experience and new hire retention. Become a subject matter expert in the utilization and optimization of the ATS and other tools leveraged in the recruiting process. Qualifications Minimum QUALIFICATIONS: · Bachelor's degree highly preferred. · 5+ years of overall experience in recruiting with at least 4 years in high growth mode corporate setting required. · 2+ years' experience leading highly successful recruiting teams · 3+ years of experience recruiting in the technology space (Engineering, Product, BI/Data, etc.) at all levels up to VP. · Strong analytical and quantitative skills and experience required. · Proven experience building effective relationships and partnerships across various levels of an organization. · Talent Advisor certification preferred. · Advanced talent sourcing certification(s) preferred. · Proficiency in MS-office necessary; advanced capabilities in Excel, and PowerPoint a strong plus. Additional Information All your information will be kept confidential according to EEO guidelines.

SummaryOur mission is BIG. Our TRANSFORMATION is key - bringing the right businesses together to LEAD the ENERGY TRANSITION. Our TEAM is ready. Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. The South Fleet Service Director will provide leadership in customer service, execution of gas turbine & combined cycle power plant maintenance and overall account growth for one of Gas Power's biggest customers. Job Description As the South Fleet Service Director you will be responsible for managing the headquarter customer relationship to drive the portfolio and lead a team of senior regional leaders and field service professionals. You will be accountable for one of our biggest fleet customers in the region. In this role, you will demonstrate accountability for customer, functional, business, and company objectives. Roles and Responsibilities You will lead the team to meet customer and business needs, manage complex issues, be involved in short and long-term planning and execution, and contribute to the overall business strategy and financial results. Be the operational single point of contact for the customer leadership and be a key member of the ITR account team. Manage customer relationships at multiple levels of their organization, providing regional leadership presence with an oversight for all customer experiences. Lead a team of experienced Customer Portfolio Managers to plan and execute maintenance activities with safety and quality. Drive cross functional projects across Gas Power Services to improve customer experience and business outcomes. Own profit and loss responsibility (orders, sales, margin, cash) for the Portfolio including parts, repairs, field services and projects for the customers in your portfolio. Drive operational excellence and rigor across SQDC (Safety, Quality, Delivery, Cost) while leading performance in key areas such as customer satisfaction, productivity, outage planning and talent development. Drive improvement through identification and implementation of corrective and preventative business process to actions for Injury & Illness (I&I) goals and lead lessons learned and actions from near misses, Potentially Severe Events and injuries. Team with Sales to develop the long-term growth strategy for your customers, and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure. Be responsible for hiring, training and development, mentoring, salary planning, performance and career development of assigned direct reports. Work with Gas Power and Fulfillment teams to understand both short- and long-term outage forecast, resource needs, and assist with plan for adequate resourcing. Drive daily management to identify and remove barriers inhibiting winning the day; engage leadership, functions and or businesses lines to take actions and or initiate continuous improvement activities. Understand trends & drivers, and effectively communicate risks, opportunities, changes, and key gap closure activities. Basic Qualifications Bachelor's degree in mechanical engineering from an accredited university or college or equivalent knowledge/experience. Minimum of 5 years of engineering, operational or business experience with technical knowledge of the gas power business / plant equipment's with superior product knowledge Minimum of 2 years of experience managing/directing individual contributors. Desired Characteristics You have a passion for customer service with desire to deliver superior experience and outcomes. You are someone passionate about our GE Vernova Gas Power products with superior Gas Power Business product knowledge. You have demonstrated experience working as One Team and cross functionally to deliver for our customers. You are someone who brings previous operational leadership, with clear thinking, the ability to foresee & understand risks, and take proactive measures to mitigate. You have experience with lean principles , a Lean Standard Work approach, techniques, tools, demonstrated experience leading & implementing change. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 12, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

What this Job Entails: The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. Scope: Directs and controls the activities of a broad functional area through department managers within the company. Works with other senior managers to establish strategic plans and objectives. Works on complex issues where analysis of situations or data requires in-depth company knowledge. Your Roles and Responsibilities: Provide leadership to diverse operations Implement, monitor and provide timely reports to customers on service delivery metrics Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team Drive internal and client meetings covering delivery performance, service improvements, quality, and processes Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary Further, develop and maintain retention program and incentives for field employee satisfaction Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment Takes ownership for the resolution of highly complex issues and risks that have been escalated Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience. Builds and strengthens relationships with executives and/or major customers. A track record of successfully delivering a range of complex, high profile IT projects. Proven track record of implementing and leading improvements in project lifecycle. Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries. Passionate about the IT industry and how new technology can improve business outcomes. Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management. Strong analytical, organizational, communication and presentation skills. Highly adaptable with the ability to effectively manage multiple concurrent work streams. Strong business acumen and the ability to provide operational, technical and financial oversight. Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. Preferred Qualifications: Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $132,240.00 - $208,800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

$250,000 USA \- Remote ShortList Recruitment has an exciting opportunity for a Director of Advisory Services to join a market\-leading Financial Advisory firm. The Director of Advisory Services is a key strategic role that supports a broad range of U.S.\-based financial services clients with advice on credit risk, liquidity, and interest rate risk. This is a mid\-sized firm with an excellent history and good career development prospects. The Director of Advisory Services role would suit an individual with a broad banking background who is looking to move into an environment that values autonomy and innovation. Key responsibilities for this role Serve as a trusted advisor to depository\-institution clients, managing relationships with a focus on long\-term success Consult with clients to develop balance sheet strategies aligned with their risk profile Partner with internal specialist teams to deliver coordinated, integrated solutions Oversee a seamless onboarding experience and deliver consistently high\-quality service Conduct annual onsite visits and maintain continuous engagement throughout the client lifecycle Key qualifications for this role 10+ years of experience in a depository\-focused role Deep expertise across the full banking model, including credit, liquidity, and interest rate risk Strong client\-facing background with a track record of building long\-term relationships Demonstrable analytical skills with the ability to translate complex market data into actionable insights Broad understanding of the banking business model, with proven ability to create value through strategic vision and execution Ability to design and implement capital allocation strategies aligned with client objectives and risk tolerance Knowledge of hedging strategies and applications for financial institutions Comprehensive understanding of banking regulations The Director of Advisory Services role is fully remote, with a base salary up to $250,000 plus a performance bonus. If you are interested in the Director of Advisory Services position, then please click APPLY NOW! "}}],"is Mobile":false,"iframe":"true","job Type":"Permanent","apply Name":"Apply Now","zsoid":"23870187","FontFamily":"Arial, Helvetica, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"4694"},{"field Label":"Industry","uitype":2,"value":"Financial Services"},{"field Label":"Salary","uitype":1,"value":"$300,000"},{"field Label":"City","uitype":1,"value":"Texas"},{"field Label":"Province","uitype":1,"value":"Texas"},{"field Label":"Postal Code","uitype":1,"value":"75201"}],"header Name":"Director of Advisory Services","widget Id":"20**********041065","awli IntegId":"urn:li:organization:2870452","is JobBoard":"false","user Id":"20**********036383","attach Arr":[],"awli ApiKey":"77m08ikqop73yc","custom Template":"3","awli HashKey":"5a8d11c14b02e13a3ba9490317925bb86a4136ce1075f06f74019f265654254c62cb5e21d613c6123e73b94259ce4bf8f6e9328c47cf9e91b25ef9b3dc70f900","is CandidateLoginEnabled":true,"job Id":"20**********025035","FontSize":"12","location":"Texas","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. The Director of Service Alignment is responsible for designing, governing, and evolving the technical architecture that supports New Charter Technologies for service delivery operations. This leader defines architectural standards, ensures system scalability, optimizes workflow automation, and drives adoption of best practices across the organization. This position reports directly to the Senior Vice President, Business Performance & Integration and plays a critical role in shaping the organization's operations, enabling innovation and scalable team performance. A core requirement for this role is deep experience with ConnectWise PSA, RMM, and/or CPQ systems. This role will also directly manage the ConnectWise Program Manager, ensuring alignment between system architecture strategy, platform governance, and day-to-day operational improvements. Primary Responsibilities Strategic Architecture & Systems Leadership Develop and maintain the enterprise systems architecture roadmap aligned with service delivery and business growth objectives. Assess emerging technologies and propose solutions that enhance operational efficiency and customer experience. Oversee system governance, standards, documentation, taxonomy alignment, and best-practice adoption across the organization. ConnectWise Platform Ownership Serve as the enterprise authority for ConnectWise Manage and associated platforms. Lead the design, configuration, optimization, and governance of ConnectWise workflows, automations, integrations, SLAs, procurement, billing, and reporting. Ensure system integrity, data accuracy, and consistent use of the platform across departments. Set standards in ConnectWise for OpCo to normalize operational data like ticket status, type, subtype, and item. Provide coaching, oversight, and strategic direction to the ConnectWise Program Manager, ensuring coordinated execution of priorities and platform initiatives. Champion ConnectWise best practices, training, onboarding, and user adoption by demonstrating value and building consensus through influence. Service Delivery Systems Optimization Collaborate closely with Service Delivery leadership to ensure systems optimally support desk, field services, project delivery, and escalation processes. Architect end-to-end solutions that improve operational efficiency and align with ITIL frameworks. Identify workflow gaps and implement systems-driven solutions to improve throughput and quality. Create framework around the user of other service-enablement tools like IT Glue, Monday.com, and ScalePad. Lead Service Delivery Adoption and Alignment Collaborate with Operating Companies and corporate leadership to develop unified metrics that provide actionable insights. Lead the adoption of these metrics across New Charter's 31+ Operating Companies. Collaborate with Operations Analyst to measure the impact of service delivery optimization on the unified metrics, demonstrating the value of successful initiatives. Team & Cross-Functional Leadership Lead and develop a Systems Architecture team, including system administrators, integration specialists, automation engineers, and the ConnectWise Program Manager. Partner with leadership across Service Delivery, Finance, Sales, and Security to align technology decisions with business needs. Translate complex technical strategies into clear business impacts for senior leadership. Vendor & Integration Management Manage relationships with ConnectWise and other key SaaS partners. Oversee all third-party integrations, middleware, and custom development work to maintain system security, reliability, and interoperability. Ensure compliance frameworks, security standards, and data governance policies are upheld. Preferred Skills & Experience 7-10+ years in system architecture, enterprise systems engineering, or IT operations leadership. Expert-level proficiency in ConnectWise Manage, with strong knowledge of Automate, Sell, and related modules. Experience aligning service expectations around PSA, RMM, CPQ, and related modules Proven experience managing teams, including specialized technical roles. Strong understanding of MSP service delivery operations, ITIL-based processes, and the relationship between these changes and business outcomes. Hands-on experience with automation, scripting, workflow design, and API integrations. Excellent communication, strategic planning, and documentation skills. Base Salary: $185,000 - $205,000 Preferred Attributes MSP or technology services industry experience. Relevant certifications: ConnectWise Admin/Expert certifications ITIL Foundation or higher PMP or similar project management certification Azure/AWS architecture certifications Experience with analytics platforms (Power BI, Tableau, etc.) Relationship oriented, creates change through influence Success Indicators Increased efficiency and automation within Service Delivery systems as demonstrated by measurable business outcomes. Strong alignment between the Senior Vice President of Business Performance & Integration, the ConnectWise Program Manager, and operational teams. High adoption and consistent use of ConnectWise across the enterprise. Reduced operational friction through well-architected workflows and integrations. Scalable, secure system architecture that supports sustained organizational growth. Who We are: At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.

Role OverviewSodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Dolead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges;ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations;mentor, inspire and provide innovative culinary solutions within area of responsibility;travel up to 80% between lounge locations;oversee culinary strategy supporting new lounge business;execute menus, ensure food costs, and provide culinary solutions;work directly with clients and culinary teams to ensure program compliance and innovative offerings. What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringan executive-level culinary background;culinary experience managing multiple locations or business segments;intimate knowledge of industry trends and elevated culinary programs;the ability to work hands-on and convey a passion for food and hospitality;strong client relations skills and the ability to inspire teams;aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients. Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's DegreeMinimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.

It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. Job Summary: The Director of Actuarial Services is a key member of the Finance leadership team. Working closely with the CFO, the Chief Actuary, Product and Marketing leadership, and other internal and external stakeholders, the Director will play an integral role on ensuring the financial soundness and profitable growth of Medicare products, by leading the annual CMS bids, developing financial analytics / reporting, and identifying profit and growth opportunities. The position oversees the measurement and reporting of medical expense trends for all lines of business, with a goal of identifying medical expense savings opportunities and recommending performance improvement initiatives, as well as risk adjustment analysis primarily related to the MassHealth Medicaid, New Hampshire Medicaid, and Medicare lines of business, directly impacting and improving the revenue for these products. Our Investment in You: · Full-time remote work · Competitive salaries · Excellent benefits Key Functions/Responsibilities: Strategic Actuarial Leadership · Serve as the actuarial lead for financial oversight and strategy on Medicare products. · Partner with business leadership to evaluate product performance, growth opportunities, and risk mitigation strategies. · Guide actuarial modeling to support forecasting, profitability analysis, and product development. · Represent Finance as a subject matter expert in regulatory and strategic discussions. Medicare Actuarial Oversight · Lead the development and coordination of CMS bid submissions for Medicare Advantage and Part D products. · Oversee the actuarial framework for Medicare, including membership trends, revenue and claims forecasts, risk adjustment, and competitive analysis. · Direct development of Part D accruals, revenue models, and financial tracking tools. · Stay current on CMS regulations and apply actuarial insight to policy changes and market dynamics. Risk Adjustment Strategy and Analytics · Lead enterprise-wide risk adjustment strategy and oversight, including data validation, version control, revenue impact analysis, and ROI modeling. · Support risk score normalization in forecasting models and evaluate discrepancies between reported and actual risk scores. · Collaborate with risk coding, IT, and compliance teams to ensure accuracy in CMS and state risk submissions. · Advocate for risk model adjustments with state agencies by evaluating bias, population impact, and systemic changes. Medical Expense Trend Analysis · Lead monthly trend reviews across all lines of business, partnering with product, actuarial, utilization management, and finance teams. · Analyze PMPM, cost per use, utilization per 1000, unit cost vs. severity, and normalized trends based on acuity or fee schedule shifts. · Identify cost containment opportunities and recommend targeted performance initiatives. · Integrate provider profiling and benchmarking against state actuary pricing targets to identify gaps and guide corrective actions. Regulatory Reporting and Compliance · Prepare and oversee financial regulatory submissions to federal and state agencies, including bid filings, audits, and quarterly/annual reporting. · Ensure compliance with actuarial standards and support internal and external audit requests. · Lead development of defensible actuarial assumptions and documentation. Cross-Functional Collaboration · Collaborate with pharmacy analytics to evaluate Part D trends and identify actionable insights. · Coordinate with provider analytics to track unit cost histories and analyze provider-level trends. · Participate in Under/Over Utilization Management initiatives to identify high-value care opportunities. · Drive integration between actuarial, product, finance, and clinical teams to ensure a cohesive financial strategy. Team Leadership and Development · Manage, mentor, and develop a team of actuaries and healthcare analysts. · Provide technical direction, goal setting, and performance management. · Foster a culture of innovation, accountability, and continuous improvement. · Attract and retain talent aligned with the organization's mission, culture, and analytic goals. Supervision Exercised: · Directs 2 - 5 staff within multiple functions Supervision Received: · General supervision is received weekly Qualifications: Education Required: · Bachelor's degree in actuarial science, Economics, Statistics, Mathematics, Finance, Health Care Administration, or related field required Education Preferred: · Master's Degree in related field is strongly preferred · Fellow of the Society of Actuaries (FSA) or Associate of the Society of Actuaries (ASA) Experience Required: · Eight (8) + year's progressively responsible experience in health actuarial analytics required, with four (4) + years of prior management experience strongly preferred Certification or Conditions of Employment: · Pre-employment background check Competencies, Skills, and Attributes: · Expert analyst with an ability to translate findings into real world solutions · Ability to use well developed interpersonal skills to direct and influence the efforts of others, both internally and externally · Ability to conceptualize and envision the impact of change, and propose new ways to do business · Proficiency with SAS/SQL and MS Excel · Working knowledge of at least one of the following risk adjustment methodologies DxCG, CDPS+Rx, CMS Medicare Advantage HCC Model, ACA HCC Model · Ability to meet deadlines, multi-task, problem solve and use appropriate technology to analyze business problems. Project management skills a plus · Strong communications skills, both verbal and written, are required · Strong understanding of health care data and analytical methodologies · Strong team player · Effective collaborative and proven process improvement skills Working Conditions and Physical Effort: · Work is performed in a remote working environment · No or very limited physical effort required · No or very limited exposure to physical risk About WellSense WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees

Job Description The Director of Service Excellence is responsible for designing, implementing, and scaling ACI's service operations to deliver exceptional customer experiences and drive measurable business outcomes. This role focuses on process scalability and growth around customer retention, re-engagement of lost customers, and upsell and cross-sell growth. The leader will build and manage a high-impact team, collaborate cross-functionally, and deliver improvements across retention and revenue metrics. This role is fully remote, with 4-6 weeks of travel annually. Key Activities: WITHIN 30 DAYS YOU WILL: Attain basic RV and dealership knowledge Become comfortable with basic insurance product and carrier knowledge Learn basic customer knowledge, including ACI's typical customer culture and demographics Gain in-depth knowledge of ACI's book of business Visit 1 Bish's RV dealership Shadow agents in their daily routines and calls Build trust across the team WITHIN 60 DAYS YOU WILL: Become familiar and comfortable with all ACI systems and resources Experience all of ACI's current processes pertaining to keeping, re-engaging, and expanding customers Begin organizing and building optimization frameworks for all current processes pertaining to keeping, re-engaging, and expanding policies WITHIN 90 DAYS YOU WILL: Begin participating in the hiring process for Appointment Setters and Customer Service Representatives, specifically interviewing and assessing candidates Driving team activity, goals, and accountability Develop and implement regular dashboards to track key metrics around keeping, re-engaging, and expanding policies Conduct book trend analysis WITHIN 120-360 DAYS YOU WILL: Compiling all of the information and data gathered up to this point, present initial findings and most important priorities for keeping, re-engaging, and expanding policies. Include recommended action plans Begin being accountable for financial results. Achieve renewal revenue growth goals (specific goal to be determined Conduct a “mutual expectations” exercise with ACI leadership for the following year Definition of Success (after 1 year): Full implementation of the “Keep, Re-engage, Expand” optimization plans, including launching action + priority plans, building out the team, and demonstrating success by achieving defined success metrics Leads the team by example and builds core team competencies specifically around growth mindset, professionalism and emotional intelligence, and organizational skills Builds trust + followership with your team Decision Rights: OWN: Hiring Process Process Design for Keeping, Re-engaging, and Expanding Customers Issue Resolution Team Member Development ESCALATE Anything Related to Errors and Omissions (E&O) Persistent Issues with Customers, after exhausting resources Issues Needing Relationships Authority ACI Process Changes Final Decision on New Hires What we're looking for: 3+ years in operations, process, or service roles (ideally in B2B / insurance / financial services) Direct experience with insurance operations, compliance, and carriers is preferred, but not mandatory Proven success designing and implementing upsell, retention, and renewal strategies is preferred Proven record building and scaling teams (hiring, managing, developing, removing underperformers), especially in a remote environment Embraces continuous learning, innovation, and adaptability to drive organizational success Strong ability to prioritize, manage multiple initiatives, and maintain structure in a remote environment Strong analytical mindset: metrics, root cause, trends, dashboard development Experience leading change in organizations with weak process foundations Ability to pass a background check and drug test Demonstrate behaviors consistent with the Company's Vision, Mission, and Value in all interactions with customers and co-workers Who we are: Adventure Club Insurance Agency, a Bish's RV company, is where great adventures start. We know that life is best lived outdoors-whether you're roasting marshmallows at the campsite, casting a line at the lake, exploring in your RV, or blazing new trails. For us, it's all about the journey, and our mission is to insure your adventures every step of the way. As outdoor enthusiasts ourselves, we understand that every adventure is as unique as you are. That's why we offer customized insurance coverage-from RVs to trucks to homes and e-bikes-tailored to fit your needs, so you can focus on the fun and leave the worry to us. THE ACI DIFFERENCE: FUN: We take our play seriously and we enjoy what we do. INTEGRITY: We do the right thing for our customers, our team, and our agency. SIMPLICITY: We make insurance simple and easy for our customers. RESULTS: We don't rest until we achieve your goals and our goals. What you'll get from us: Competitive base pay + bonus opportunities Opportunity for promotion within the company as we grow Excellent Individual and Family Benefits Health, Vision/Dental, Short- and Long-term disability, HAS 401K with aggressive company match Gym membership reimbursement RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV and ACI honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

The Director of Service Excellence is responsible for designing, implementing, and scaling ACI's service operations to deliver exceptional customer experiences and drive measurable business outcomes. This role focuses on process scalability and growth around customer retention, re-engagement of lost customers, and upsell and cross-sell growth. The leader will build and manage a high-impact team, collaborate cross-functionally, and deliver improvements across retention and revenue metrics. This role is fully remote, with 4-6 weeks of travel annually. Key Activities: WITHIN 30 DAYS YOU WILL: Attain basic RV and dealership knowledge Become comfortable with basic insurance product and carrier knowledge Learn basic customer knowledge, including ACI's typical customer culture and demographics Gain in-depth knowledge of ACI's book of business Visit 1 Bish's RV dealership Shadow agents in their daily routines and calls Build trust across the team WITHIN 60 DAYS YOU WILL: Become familiar and comfortable with all ACI systems and resources Experience all of ACI's current processes pertaining to keeping, re-engaging, and expanding customers Begin organizing and building optimization frameworks for all current processes pertaining to keeping, re-engaging, and expanding policies WITHIN 90 DAYS YOU WILL: Begin participating in the hiring process for Appointment Setters and Customer Service Representatives, specifically interviewing and assessing candidates Driving team activity, goals, and accountability Develop and implement regular dashboards to track key metrics around keeping, re-engaging, and expanding policies Conduct book trend analysis WITHIN 120-360 DAYS YOU WILL: Compiling all of the information and data gathered up to this point, present initial findings and most important priorities for keeping, re-engaging, and expanding policies. Include recommended action plans Begin being accountable for financial results. Achieve renewal revenue growth goals (specific goal to be determined Conduct a “mutual expectations” exercise with ACI leadership for the following year Definition of Success (after 1 year): Full implementation of the “Keep, Re-engage, Expand” optimization plans, including launching action + priority plans, building out the team, and demonstrating success by achieving defined success metrics Leads the team by example and builds core team competencies specifically around growth mindset, professionalism and emotional intelligence, and organizational skills Builds trust + followership with your team Decision Rights: OWN: Hiring Process Process Design for Keeping, Re-engaging, and Expanding Customers Issue Resolution Team Member Development ESCALATE Anything Related to Errors and Omissions (E&O) Persistent Issues with Customers, after exhausting resources Issues Needing Relationships Authority ACI Process Changes Final Decision on New Hires What we're looking for: 3+ years in operations, process, or service roles (ideally in B2B / insurance / financial services) Direct experience with insurance operations, compliance, and carriers is preferred, but not mandatory Proven success designing and implementing upsell, retention, and renewal strategies is preferred Proven record building and scaling teams (hiring, managing, developing, removing underperformers), especially in a remote environment Embraces continuous learning, innovation, and adaptability to drive organizational success Strong ability to prioritize, manage multiple initiatives, and maintain structure in a remote environment Strong analytical mindset: metrics, root cause, trends, dashboard development Experience leading change in organizations with weak process foundations Ability to pass a background check and drug test Demonstrate behaviors consistent with the Company's Vision, Mission, and Value in all interactions with customers and co-workers Who we are: Adventure Club Insurance Agency, a Bish's RV company, is where great adventures start. We know that life is best lived outdoors-whether you're roasting marshmallows at the campsite, casting a line at the lake, exploring in your RV, or blazing new trails. For us, it's all about the journey, and our mission is to insure your adventures every step of the way. As outdoor enthusiasts ourselves, we understand that every adventure is as unique as you are. That's why we offer customized insurance coverage-from RVs to trucks to homes and e-bikes-tailored to fit your needs, so you can focus on the fun and leave the worry to us. THE ACI DIFFERENCE: FUN: We take our play seriously and we enjoy what we do. INTEGRITY: We do the right thing for our customers, our team, and our agency. SIMPLICITY: We make insurance simple and easy for our customers. RESULTS: We don't rest until we achieve your goals and our goals. What you'll get from us: Competitive base pay + bonus opportunities Opportunity for promotion within the company as we grow Excellent Individual and Family Benefits Health, Vision/Dental, Short- and Long-term disability, HAS 401K with aggressive company match Gym membership reimbursement RV Borrowing Program Incredible Team Culture We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Bish's RV and ACI honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Sodexo Live! is seeking a high-performing Director of Culinary Services for a prominent airline serving consumers worldwide! This is a remote position, and candidates will reside close to a hub airport for travel. Venues and events don't just bring people together, they create exceptional moments and lasting memories. Sodexo Live! provides hospitality services to airport lounges, stadiums, arenas, convention and conference centers, zoos, museums, and more. Working at one of these locations is exciting and allows you to be part of creating memorable experiences for people. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience makers and food fanatics and be part of creating memorable experiences! What You'll Do * lead and motivate culinary teams, inspire strategic direction; secure and/or deploy resources, cultivate relationships with clients and teams within a region of airport lounges; * ensure the fulfillment of all contract commitments; sustain client satisfaction and retention, and maintain strong client relations; * mentor, inspire and provide innovative culinary solutions within area of responsibility; * travel up to 80% between lounge locations; * oversee culinary strategy supporting new lounge business; * execute menus, ensure food costs, and provide culinary solutions; * work directly with clients and culinary teams to ensure program compliance and innovative offerings. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: * Medical, Dental, Vision Care and Wellness Programs * 401(k) Plan with Matching Contributions * Paid Time Off and Company Holidays * Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring * an executive-level culinary background; * culinary experience managing multiple locations or business segments; * intimate knowledge of industry trends and elevated culinary programs; * the ability to work hands-on and convey a passion for food and hospitality; * strong client relations skills and the ability to inspire teams; * aptitude to build and foster relationships across Sodexo internally, to ensure additional market growth and promotion of comprehensive solution offerings to clients. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor's Degree Minimum Management Experience - 5 years Minimum Functional Experience - 5 years of experience in operations, marketing, or a related field.

Over $20 Billion in high risk mortgage loans underwritten and audited, including mortgage backed securitization fraud investigations, investor, litigation and agency audit response. Specializing in third party underwriting, quality control and forensic examination of all mortgage and securitization loan, portfolio and contract audits, including operational risk and quality control policy development. Agency (FNMA/FHLMC/FHA/VA), legal, foreclosure and repurchase defense reporting and expert witness testimony. Expert experience in Mortgage Backed Securities agreements and Seller/Purchaser reps and warrants contracts; Underwriting guideline gap analysis; Valuation and historic appraisal forensic fraud investigation and support. Class action litigation portfolio and federal consent order auditing expertise. Call today to discuss customized solutions for your project and work flow needs. Unhappy with QC firms putting unexperienced bodies on your projects? Ask about our underwriting and loss mitigation auditing expertise! Job Description Director Due Diligence Services This outstanding individual is motivated by working with the best and brightest executive team for an industry leading risk management firm to the residential mortgage credit risk industry. The selected candidate will have extensive experience with due diligence services and operations within the residential mortgage credit risk industry. Reporting directly to the CEO you will be responsible for: Day to day operations of in house Due Diligence staff and resources. Service delivery to internal and external clients at the highest level. Management of staff to the highest levels of performance. Management of work flow production. Development of ongoing internal reporting, technology to include building Underwriting / Due Diligence system. Internal and production process improvements. Manages a large team of due diligence mortgage underwriters. Responsible for ensuring employees and processes are in compliance with established policies, procedures and regulations. Participates in developing, interpreting and implementing policies and procedures for Underwriting operations. Manages employee performance and prioritizes work activities to focus on providing high quality service to all of our customers. Key objectives include: Obtaining peak staff performance. Provide superior service to internal/external clients. Assume operational control of internal/external Due Diligence operations. Support Executive Team. Oversee Underwriting guidelines, policy and underwriter work product quality. Manage the operating activities of the department including scheduling and production Assure that all employees within area of responsibility are working towards a common goal Motivate the team to exceed expectations. Create, facilitate and document on-going Underwriter training and procedures. Ensure adherence to operating budget guidelines regarding all expenses. Contribute to the development of both short and long term plans for the organization. Participate in all activities which support the organizations goals and objectives. Other duties as assigned. JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. The Director in this hands-on position will contribute to Mela Capital Group's continued success story of growth and industry recognized excellence. Mela Capital Group offers an empowered work environment that encourages creativity, initiative and professional growth. MCG is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Qualifications JOB REQUIREMENTS: Qualifications Bachelor's degree or equivalent relevant experience. Seven+ years recent experience managing a team of residential mortgage underwriters. Intermediate user of Microsoft Office (Word, Excel and PowerPoint) as well as automated underwriting systems. Influencing skills and the ability to multi-task. Excellent written, verbal, communication and leadership skills. Planning skills as well as skills in analysis and negotiation. Participative management style-advocate team concepts. Able to rapidly establish credibility and be decisive, coupled with the ability to recognize and support the organizations preferences and priorities. Core competencies: Expert level knowledge of Due Diligence services and operations. Must have experience leading a consultant based practice. Experience and knowledge of setting up nationwide resources. Proven expertise with strategic planning and financial analytics. Additional Information All your information will be kept confidential according to EEO guidelines.

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client's data center and test/dev environments. This U.S.-based leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment across multiple international regions. In this role, you will oversee a diverse, globally distributed team-including field technicians, project managers, and service delivery leads-and serve as the senior point of contact for the client. The ideal candidate combines deep technical expertise, proven leadership, financial acumen, and a passion for continuous improvement in a high-performance environment. KEY RESPONSIBILITIES: Strategic Leadership & Direction Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy. Act as the senior escalation and communication point for all service-related matters. Develop and own the global service roadmap, identifying opportunities for growth and improvement. Drive a customer-first culture rooted in operational excellence and accountability. Service Delivery Management Oversee end-to-end service activities including installations, maintenance, incident resolution, and technical support. Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs). Conduct executive-level service reviews such as QBRs and ABRs with internal and client leadership. Align global service delivery with supporting functions such as PMO, HR, and innovation. Operational Excellence & Continuous Improvement Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies. Standardize global service delivery processes and optimize resource utilization. Champion the implementation of automation and service management platforms to enhance efficiency and reporting. Ensure consistent governance and quality control across all active regions. Team Leadership & Development Build, lead, and mentor high-performing international teams across multiple time zones. Foster collaboration across cultures and geographies to drive collective success. Promote EOS values and leadership principles through development, recognition, and engagement initiatives. Commercial Oversight & Vendor Management Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency. Manage third-party vendor relationships and enforce compliance with contractual terms. Support pricing strategies, contract renewals, and RFP creation for expansion initiatives. Compliance, Risk & Security Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS, and others. Lead risk mitigation efforts to secure service continuity and infrastructure integrity. ESSENTIAL CRITERIA: 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role. Proven experience managing large-scale, global data center operations. Deep understanding of compute, network, storage, and data center infrastructure. Familiarity with automation, monitoring, and orchestration platforms. ITIL certification or demonstrated experience with service management frameworks. Experience managing budgets, financial forecasts, and P&L responsibilities. Strong communication skills with the ability to interact with executive and C-level stakeholders. Proficiency in resolving complex challenges with diplomacy and strategic foresight. DESIRABLE CRITERIA: Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. Experience in managed services, cloud infrastructure, or enterprise transformation. Willingness and flexibility to travel internationally as business needs require. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. Pay Range$165,000-$185,000 USD

Job Title EXECUTIVE SERVICES DIRECTOR Reports to SENIOR VICE PRESIDENT OF SERVICES Direct Reports All Services Directors, QA Coordinator and QA Specialist FLSA Status : EXEMPT DSP Status : NO This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. Full time To explore the full range of benefits please visit our website **************** $52.50-$58.84/hour ($109,190-$122,389/year) - Placement in the range will be determined based on experience and other factors allowed by law. GENERAL SUMMARY Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed. COMPANY STANDARDS Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved. Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer. Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations. Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner. ESSENTIAL FUNCTIONS Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services. Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals. Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc. Assist in applying for and follow through on grants As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support. Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures. Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules. Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations. As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area. Under the director on the Senior VP of services assist Directors with annual budgets Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service. Represent JM Murray on the DD subcommittee Responsible for the coordination of transportation services and act as a member on the County Transportation Committee Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services. Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services. Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations. In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting. Attends all required training and meetings. Conducts training for specific departments, as requested. Acts as the designee for the VP of Services during vacations or extended leave. As assigned, represents JM Murray as a representative on local and regional committees. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity. Performs additional duties and responsibilities, as assigned. COLLABORATION INTERNAL JM Murray Administration JM Murray Services Management and Staff EXTERNAL Office of People with Developmental Disabilities Families and providers of individuals served OMH County Programs EDUCATION and EXPERIENCE Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others. Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services KNOWLEDGE and SKILLS Excellent written and oral communication skills Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases Highly organized, attention to detail and ability to prioritize Flexibility to adjust to changes in schedules, assignments and locations OTHER REQUIREMENTS Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage. Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles. WORKING CONDITIONS Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather. PHYSICAL REQUIREMENTS Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission. 0-24 % 25 -49 % 50 -74 % 75 -100 % Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment. X Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors. X External Conditions: Must be able to work in a position requiring exposure to the weather conditions. X Lifting: Must be able to lift unaided, at least 10lbs X Must be able to lift unaided, from 11-30lbs X Must be able to lift unaided, from 31-70lbs X Must be able to lift unaided, from 71-100lbs X Must be able to lift unaided, over 100lbs Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials. X APPLICANTS I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE EMPLOYEE I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document. ___________________________________________________________ PRINT NAME ___________________________________________________________ _______________________ SIGNATURE DATE Executive Services Director V2024.10.18

Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: * Expand Mohawk Global's export operations and product offerings * Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives * Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings * Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business * Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success * Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US * Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders * Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations * Analyze export market conditions and find new opportunities for service development or innovation * Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients * Prepare and present reports on sales performance and market trends to senior management * Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction * Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Job Description: Concierge Advocate-Bilingual Required (Cantonese or Mandarin) The job The Concierge Advocate serves as a direct point of contact for members' questions and concerns. He or she is responsible for taking member calls, as well as making proactive calls, as needed. The Concierge Advocate is a liaison between the member and SCAN's internal and external stakeholders, advocating for and representing the member as needed to resolve issues and concerns. You will Front line contact center agent that is responsible for answering our member's questions as they come in through inbound calls from our members or outbound calls they place. Part of a team that is responsible for managing and supporting a specific group of members. Ensure that their members' issues/questions/concerns are being addressed across the entire SCAN internal and external value chain with timely and effective resolution. Drive SCAN's Concierge customer service philosophy and are critical to ensure member get their healthcare administrative issues / questions resolved in a timely fashion. Assist the team leads, the Concierge and Associate Concierge, in managing their membership as a book of business. Serves primarily on an in-bound call queue resolving member's questions as they call SCAN. The remainder of their time will be associated with other tasks, including: Following-up on pending member issues Performing research to resolve a member's issue Performing proactive outreach to members Performing hand-offs amongst team members regarding resolving member issues Coordinating issue resolution between internal and external stakeholders. Support the Concierge in owning and maintaining the relationship with internal and external stakeholders. Including understanding process and content knowledge regarding those stakeholders as well as identifying issues and trends to provide feedback to stakeholders. Document interactions with members to update member's records and help track issue resolution. Participate in team huddles to discuss common member issues / trends and the path to resolution. Participate in member calling projects as assigned by management to support the overall SCAN goal of membership retention. Follow all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations, as documented in company policies and procedures. Follow all HIPAA requirements. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. We hire for this role on a rolling basis. If you're a match, we'll reach out when a position becomes available. Your qualifications 2+ years Call Center, customer service, concierge or hospitality experience required. Experience in healthcare, insurance, or medical group preferred. Demonstrated critical thinking and problem solving skills to get to the heart of the member's issue. Ability to handle large call volume, while providing excellent customer service at all times. Demonstrated efficiency/effectiveness in an environment with a high call volume, handling complex calls/ issues. Ability to listen, talk and type at the same time Ability to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication. Demonstrated time management and priority setting skills. Strong interpersonal and organizational skills. Excellent written and verbal communication skills. Ability to multitask and maintain calm demeanor at all times including during highly charged situations. Ability to work in an environment where continuous coaching and feedback is the standard practice. Ability to appropriately maintain confidentiality. Ability to work a flexible schedule that may include second-shift (7am - 9pm). What's in it for you? Base hourly rate: $20.00-$23.00 An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match. Robust employee recognition program Tuition reimbursement A work-life balance An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)