Customer Experience (CX) Operations Lead
Honeybook job in San Francisco, CA
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
As our CX Operations Lead, you'll drive the technology and tooling that scale and automate Member (customer) Care at HoneyBook. From conversation design to bot training, flow optimization to analytics infrastructure, you'll build systems that solve real member problems efficiently, and at scale. With a focus on emerging AI tools, you'll act as both architect and operator of our CX automation programs, bringing a rigorous, experiment-driven approach to improving performance. You'll collaborate closely with Product, Engineering, and Member Care to bring new capabilities to life.
This role is hybrid to our SF office, 3 days per week.
Here are a few of the things you will do:
Own the configuration and optimization of our CX automation systems, including AI bots, workflows, and knowledge tools. You'll ensure performance, quality, and alignment with member experience goals.
Design and implement automation flows that include branching logic, fallback handling, handoff pathways, and prompt tuning across our digital support surfaces.
Improve system-level performance of tools like Intercom Fin by running structured experiments, refining flow logic, and driving containment, resolution rate, and CSAT outcomes.
Build the infrastructure to support digital experimentation, including reporting pipelines, test design, and performance benchmarks.
Define and track key AI performance metrics (ex. resolution rate, deflection, satisfaction), ensuring clean instrumentation and regular reporting to key stakeholders.
Collaborate with Product, Engineering, and Support teams to align on automation strategy, launch timelines, and shared outcomes.
Contribute to the Voice of the Customer program, surfacing systemic issues, tagging content gaps, and closing the loop between AI signals and team insights.
Here is what we're looking for in a candidate:
A system-minded builder who operates like a scientist-running fast, focused experiments and continuously iterating to improve outcomes.
Someone who takes full ownership of how AI systems are configured, trained, and deployed-not just the outputs they produce.
A technical operator who understands the architecture of automation flows, escalation logic, and AI toolkits-and isn't afraid to get into the weeds.
A versatile communicator who can go deep on system logs one day and present impact to cross-functional partners the next.
A collaborator who moves with urgency, clarity, and confidence-even in ambiguous environments.
Here is what is needed:
5+ years of experience in CX tech, AI operations, or support automation-ideally in a SaaS or platform-driven environment.
Proven track record managing AI-powered tools (ex. Intercom Fin, Zendesk AI, Forethought, Kore.ai) in a live support setting.
Experience integrating new tools into existing tech stack ecosystems.
Experience designing, optimizing, and maintaining automated workflows in complex environments-multilingual or multi-product preferred.
Strong grasp of experimentation design, A/B testing, and performance analysis across key CX metrics.
Familiarity with LLM behavior and prompt design for bots, knowledge search, and digital assistants.
Experience structuring and maintaining knowledge bases or training data to improve retrieval and system performance.
Familiarity with the concept of REST API and JSON objects
Ability to read and understand code, while not required, is a plus
The good stuff:
Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary and meaningful equity grants.
Base pay is $120k-$145k, depending on experience and skills.
Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness-for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Auto-ApplySr. Customer Success Manager - SMB/Mid Market
Honeybook job in San Francisco, CA
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
About the role:
We're looking for a Sr. Customer Success Manager - SMB/Mid-Market to design and run proactive customer success programs that measurably accelerate time-to-value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder-IC, you'll own outcomes end-to-end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you.
This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration.
Here are some things you'll do:
Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results.
Deliver a standout onboarding experience that helps customers activate quickly and see value early.
Design and run proactive engagement programs (like onboarding tune-ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works.
Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones.
Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks.
Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies.
Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement.
Document playbooks and best practices to scale what works and help pave the way for future CSMs
Here's what we're looking for in a candidate:
Must-haves:
Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams.
Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy.
Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time-to-value, and helping customers realize measurable success.
AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection
Nice-to-haves:
Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade-offs clearly.
Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly.
Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them
Here is what is needed
6 years of experience in Customer Success or Account Management, including work with SMB and Mid-Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection.
Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence.
Design and refine customer programs: like onboarding tune-ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins.
Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability.
Comfortability using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI-assisted tools to improve insights and efficiency.
Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth.
The good stuff:
Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary and meaningful equity grants.
Base pay is $120k-$145k, depending on experience and skills.
Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness-for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Auto-ApplyStrategic Partnerships Associate
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology‑first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head‑on and grow incredibly quickly.
Nimble is looking for a Strategic Partnerships Associate to manage and build partnerships with pharmaceutical clients and other ecosystem partners. The ideal candidate has 1‑2+ years of experience in a consulting or investment banking role, and will succeed on a driven, fast‑paced startup team. This person will play a meaningful role as Nimble expands its footprint to achieve our next stage of growth.
As a Strategic Partnerships Associate, you will:
Research and identify opportunities to introduce Nimble and its mission to new potential partners
Develop quotes and proposals for partners
Drive analyses on business development opportunities and important strategic decisions
Build, maintain, and communicate detailed reports in managing partner relationships
What you bring:
2+ years of experience in investment banking or strategy consulting
Bachelor's degree
Exceptional Excel and PowerPoint skills
Excellent communication and organizational skills
Proactive attitude and ability to pivot with shifting priorities
You balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
You are an explorer - having the ability to self‑serve, investigate and get the data we require will make you much more effective in this role
Experience utilizing SQL is a plus
What's in it for you:
Compassionate and driven colleagues in a collaborative, high‑impact environment
Direct access to executives and a transparent company culture
Accelerated career growth in a fast‑growing company
Rare opportunity to shape the future of healthcare and improve the lives of millions
The chance to work on something meaningful - your (grand)parents and (grand)children will understand and appreciate what you do
Comprehensive Medical / Dental / Vision / 401K benefits package
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
$90,000 - $110,000 a year
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
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Strategic Partnerships Associate - Drive Pharma Alliances
Redwood City, CA job
A HealthTech startup in Redwood City seeks a Strategic Partnerships Associate to manage and build partnerships with pharmaceutical clients. A successful candidate will have 2+ years in investment banking or strategy consulting, strong Excel and PowerPoint skills, and excellent communication abilities. Join a fast-growing company focused on improving healthcare access and experiences for patients and pharmacists.
#J-18808-Ljbffr
Senior Data Scientist / Analyst
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior Data Scientist / Analyst, you will be a core driver for initiatives spanning across the company, using data to influence business and product decisions. You will combine analytical rigor with statistical modeling and machine learning expertise to understand what is happening, why, and what your team can do about it. As a resident data expert, you will empower teams to make data-driven decisions through insightful analyses, predictive modeling, and clear communication of complex findings.You will:
Drive key business and product initiatives through actionable insights and predictive modeling
Develop and deploy statistical and machine learning models to solve business problems
Communicate complex findings through clear storytelling for both technical and non-technical audiences
Design and optimize data structures (events, tables, pipelines) that are efficient, logical, and forward-thinking in collaboration with data engineering
Contribute to sustainable, scalable processes and best practices for data usage across the company
Coach data scientists / analysts
What you bring:
Bachelor or higher degree in STEM (science, technology, engineering, mathematics / statistics), or similar fields
5+ years of experience in data science, data analytics, or a related quantitative role
Proficiency in SQL for data analysis, cleaning, and enrichment
Proficient in other languages/tools (i.e. R, Python, Excel, etc.)
Strong grasp of statistical concepts and experimental design (A/B testing, regression, hypothesis testing)
Expertise in Python or R for statistical analysis and modeling techniques, (i.e. feature engineering, classification, clustering, model evaluation, etc)
Proven track record of utilizing analyses and modeling solutions to drive business/product initiatives
Excellent communication skills for both technical and non-technical collaboration
A strong foundation in prioritization and problem-solving
About you:
You feel a strong sense of ownership over your work
You have urgency and intensity towards concrete outcomes
You value coaching and seek to improve your teammates and yourself
You have conviction in your decisions, but are ready and willing to listen to diverse perspectives
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyInstructional Designer, Member Care
Honeybook job in San Francisco, CA
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
About the role:
The mission of the AI Instructional Designer, Member Care, is to lead the design and delivery of scalable, AI-integrated learning systems that enable the Member Care team to work effectively, confidently, and ahead of AI advancements. This role accelerates onboarding, boosts adoption of tooling, and equips teams with the skills needed to handle complex, judgment-based work while driving measurable performance gains across the organization.
This role is hybrid to our SF office, 3 days per week (Tuesday-Thursday).
Here are some things you'll be working on:
Design and deliver targeted training programs that reduce onboarding time and accelerate time-to-proficiency across Member Care, with a focus on both Support agents and leadership.
Develop and facilitate adaptive, multi-modal learning experiences-including live sessions, LMS modules, simulations, and asynchronous content-that equip teams to solve complex issues, manage escalations, and navigate & use evolving systems.
Lead upskilling initiatives that prepare teams to confidently adopt and leverage AI tools, new technologies, product launches, and internal systems as part of their daily workflows.
Build scalable, self-optimizing learning systems that evolve through performance data, learner feedback, and AI-assisted content generation.
Translate complex technical and AI-driven concepts into intuitive, engaging learning content that meets the needs of diverse learners across roles and levels.
Collaborate cross-functionally with Product, Ops, Engineering, and Support to embed training into workflows and ensure programs reflect real-world usage, team needs, and business priorities.
Here is what we're looking for in a candidate:
Experience designing and delivering training programs that support technical upskilling, complex systems adoption, and AI tool integration across cross-functional teams.
Ability to translate technical and AI-driven concepts into accessible, learner-friendly content for diverse audiences across Support, Operations, and Leadership roles.
Proven success leading training initiatives from end to end-from needs analysis through design, delivery, iteration, and impact measurement.
Strong collaboration and stakeholder management skills, with a track record of aligning priorities, sharing insights, and driving cohesive outcomes across Product, Ops, Engineering, and Support.
Strategic mindset with a people-first approach to AI and automations adoption, focused on building confidence, reducing friction, and preparing teams for increasingly complex, high-value work.
Here is what is needed:
3+ years in instructional design, enablement, or training.
Proven track record in building self-sufficient, scalable training systems that can run effectively on their own, guide learners independently, and require minimal ongoing supervision.
Experience designing training for tool-heavy, technical, or software-driven roles, translating complex systems into accessible, actionable learning experiences.
Experience embedding AI and automations into learning flows or support operations, aligning training with knowledge systems to optimize efficiency, adoption, and performance.
The good stuff:
Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary and meaningful equity grants.
Base pay is $96K-$115K, depending on experience and skills.
Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness-for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Auto-ApplySenior Fullstack Engineer
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies and other customers of NimbleRx (****************** You will join a team of world-class, highly motivated software engineers who build for performance, reliability, and scalability. You will work closely with other developers, as well as with groups such as product management and design, to understand feature requirements and functional and technical use cases. With your colleagues, you will work to deliver high-quality code on time.
Our engineering culture: We operate with shared trust and no egos. We enjoy being "in this together" and collaborating on the challenges of a rapidly scaling business. We daily live out our company values of empathy, simplicity, autonomy, leadership, ownership, burning curiosity, bias for action, mentorship and operate with context not control in a highly collaborative environment.You will:
Build a scalable platform, API, user interface, and web services that people love to use
Take ownership of full-stack features, from design to implementation and test to release
Mentor junior engineers and interns
Promote best practices and high-quality development techniques
Tackle tough design and technical problems
Enhance our systems' usability and performance, ensuring a consistent user experience
What you bring:
5+ years' experience with backend APIs, web services, and user interface development
Rich development experience with Java / Spring Boot, React, ECMAScript standard and SQL (MySQL)
Experience developing scalable, customer-facing, web-based applications
Advocate and practitioner in test-driven development
Excellent communication skills (verbal and written) Nice to have: experience with Terraform / Terragrunt, or AWS
About you:
You are mission-driven and want to write code that makes a difference
You take pride in your work and deliver high-quality code on time
You are an innovator with good ideas, strong problem-solving abilities, and a results-oriented attitude
You value and take responsibility for the quality of your features; you test your own code and review your teammates' code
You have good judgment on project priority
You deliver high-value features in a broad set of modules with simple and fast solutions
You own complex projects end-to-end with minimal guidance; you take a leadership or driver role in the engineering process throughout planning, designing, delivery and maintenance
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Accelerated career growth in a fast-growing company
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / dental / vision / 401(k) package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 paid holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyJoin our Bay Area Talent Pool
Honeybook job in San Francisco, CA
At HoneyBook, we're always looking for passionate, curious, and talented people to join our team - even if the perfect opportunity isn't open just yet.
If you don't see a role that fits your skills or experience right now, we encourage you to stay connected. You can submit your resume, and we'll keep you in mind as new roles open up that align with your background. Also, If you have a cover letter that tells us more about where you are in your career, the type of work that you're looking for, and why HoneyBook is of particular interest, that would be helpful, though certainly not required.
Thank you for your interest - we're excited by the possibility of working together in the future!
Note: At this time, we are only accepting resumes from candidates either in, or open to relocating to our San Francisco, CA office.
Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Auto-ApplyEngineering Manager, Platform
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
Our engineering culture places an emphasis on shared trust and no egos in a highly collaborative environment. Engineers are expected to understand the
why
of what they're building and be able to work with their team to deliver impactful solutions to our customers.
As an Engineering Manager, you will lead, grow, and coach a highly competent team of mission-driven engineers. Your team will directly contribute to product experiences for our customers, and help Nimble to accomplish its mission. Your contribution and performance will be evaluated based on the quality and pace of your team's output.You will:
Lead, grow, and coach a highly competent engineering team
Take ownership of quality and pace of your team's output
Lead by example and be a role model of our values: own process and outcomes, be curious, be a leader
Care for your engineers' career growth; develop and coach according to each engineer's passion and strength
Collaborate and coordinate with stakeholders and teams across the company, and maximize your team's impact and influence
What you bring:
10+ years of experience working in software engineering, with a focus on backend engineering for user-facing applications
2+ years of experience leading or managing teams of high performing engineers
Strong computer science fundamentals, with demonstrable expertise in a modern programming language like Java or Python
Strong systems level architecture, performance, scalability, and reliability experience
Strong understanding of infrastructure like cloud services, third party services, CI/CD pipelines, and observability experience
Demonstrated success in leading, growing, and coaching a small engineering team in fast-paced environments
Excellent analytical and problem solving skills
Excellent communication skills
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Accelerated career growth in a fast-growing company
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / dental / vision / 401(k) package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 paid holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplySoftware Engineer Intern - Winter / Spring Session (January - April 2026)
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Nimble Engineer, you will help in architecting the technology and customer experience that run Nimble (****************** You will join a team of world-class, highly motivated software engineers to deliver front-end patterns and practices that ensure developer productivity, a great end-user experience, and a performant website. If you have the aspirations to help drive technical direction, take on technical challenges and design life changing features, come join us!
This is a 40 hour per week (full-time) paid internship opportunity working a hybrid schedule of 3 days/week on-site at our HQ in Redwood City, CA, with a minimum 12-week commitment.
Our Engineering culture: We operate with shared trust and no egos. We enjoy being ‘in this together' to collaborate on the challenges of a rapidly scaling business, daily living out our company values of High Ownership, Burning Curiosity, and Bias for Action.You will:
Develop applications and services that serve millions of users
Create product features and design easy-to-use APIs, systems, and tools
Build for performance, reliability, and scalability
Learn rapidly in a fast-paced, lean engineering organization
What you bring:
Strong foundation in Computer Science or related field
Knowledge of Java server framework and tools, including Spring, Hibernate; experience with other languages and frameworks helpful (Python, Go)
Knowledge of AWS, MySQL, RESTful APIs Knowledge of web front-end development in JavaScript, Node, React, CSS/Sass/Less
What's in it for you:
Compassionate and driven colleagues in a collaborative, high-impact environment
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyCustomer Support Specialist Supervisor
Honeybook job in San Francisco, CA
HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
About the role:
The Support Supervisor plays a critical role in ensuring our Product & Payments Support teams deliver exceptional service to our members while maintaining operational excellence across both internal and BPO partners. This role is equal parts coach, operator, and problem solver. The Support Supervisor oversees 6 internal agents and ~18 BPO agents, driving accountability on KPIs, coaching for performance, and ensuring alignment across teams. They are empowered to make independent decisions for membership exceptions, discounts, and escalated cases, while coordinating across Product/Engineering and Leadership during incidents. This role requires strong leadership, judgment, and technical depth to balance competing priorities, manage escalations, and drive quality outcomes.
This role is hybrid to our SF office, 3 days per week in office.
Here are some things you'll be working on:
Program & process management
Oversee/manage support programs and tooling.
Drive operational excellence across both internal and BPO teams, ensuring consistency of quality and standards.
Monitor, analyze, and report on support metrics daily (CSAT, SLA etc.), flagging anomalies and opportunities for improvement.
Leverage AI tools daily to elevate the ways in which the Support team works (think: Scorebuddy to manage conversation quality, Unwrap to identify support trends)
Quality & performance oversight
Conduct regular QA reviews across Tier 1-3 cases.
Provide actionable coaching and performance feedback based on QA findings.
Partner with the Support and BPO Manager to identify trends, performance gaps, and training opportunities.
Team & partner collaboration
Directly oversee scheduling for internal teams and ensure BPO coverage, flagging any gaps to Support Managers.
Hold regular syncs with the BPO Manager to maintain alignment, quality, and accountability.
Monitor queues throughout the day, stepping in to support members alongside agents when needed.
Escalation management
Serve as the first point of contact for member escalations, empowered to make decisions around membership exceptions, discounts, and escalated issues.
Coordinate directly with Product/Engineering during outages, critical bugs, and high-priority issues.
Leadership & communication
Ensure important updates and high-priority communications are cascaded effectively across internal and BPO teams.
Lead by example with a proactive, resourceful, and solutions-oriented mindset.
Drive team development by identifying skill gaps and supporting training initiatives.
What we're looking for in a candidate:
At least 5 years' experience in customer support, with at least 1-2 years in a leadership/supervisory role.
Proven ability to coach and develop individuals and teams, with a track record of driving performance improvements.
Strong written and verbal communication skills; able to influence cross-functionally.
Experience managing QA processes, KPIs, and support tooling.
Strong appetite for (and ideally some experience in) leveraging AI tools to enhance your work, and that of your teams.
Skilled in balancing empathy with sound judgment when making customer-facing decisions.
Comfortable coordinating with Product/Engineering during incidents and driving escalations to resolution.
Bonus points if you:
Experience managing BPO/vendor relationships.
Exposure to project management, workflow automation, or process improvement.
The good stuff:
Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do.
Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
Compensation: We offer a competitive salary and meaningful equity grants.
Base pay is $90k-$110k, depending on experience and skills.
Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness-for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
Follow us on Medium, BuiltIn and Instagram to catch the latest stories about HoneyBook.
Applicant Information
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We use applicants' information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants' information to administer the employment or independent contractor relationship. We may also use and disclose applicants' information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Auto-ApplySenior Backend Engineer
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior Backend Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies and other customers of NimbleRx (****************** You will join a team of world-class, highly motivated software engineers who build for performance, reliability, and scalability. You will work closely with other developers, as well as with groups such as product management and design, to understand feature requirements and functional and technical use cases. With your colleagues, you will work to deliver high-quality code on time.
Our engineering culture: We operate with shared trust and no egos. We enjoy being "in this together" and collaborating on the challenges of a rapidly scaling business. We daily live out our company values of empathy, simplicity, autonomy, leadership, ownership, burning curiosity, bias for action, mentorship, and operate with context, not control, in a highly collaborative environment. You will:
Build a scalable platform, API, and services that people love to use
Take ownership of backend features, from design to implementation to release
Mentor junior engineers and interns
Promote best practices and high-quality development techniques
Tackle tough design and technical problems
Enhance our systems' usability and performance, ensuring a consistent user experience
What you bring:
5+ years of experience with backend APIs, services, and platform development
Rich development experience with Java, Spring, and SQL
Experience developing scalable, customer-facing, web-based applications
Excellent communication skills
Nice to have: experience with React, Terraform / Terragrunt, or AWS
About you:
You are mission-driven and want to write code that makes a difference
You take pride in your work and deliver high-quality code on time
You are an innovator with good ideas, strong problem-solving abilities, and a results-oriented attitude
You value and take responsibility for the quality of your features; you test your own code and review your teammates' code
You have good judgment on project priority
You deliver high-value features with simple and fast solutions
You own complex projects end-to-end with minimal guidance; you take a leadership or driver role in the engineering process throughout planning, designing, delivery, and maintenance
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Accelerated career growth in a fast-growing company
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyDirector of Marketing
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As the Director of Marketing, you will be responsible for the strategy and execution of product marketing performance activities, including competitive positioning, messaging, go-to-market, and partnership enablement. This is a highly cross-functional role. In addition to reporting directly to the CEO, you will work closely with partners across Product, Marketing, Sales, Success, and Research. This is an exciting opportunity to lead product marketing efforts for a rapidly growing company and impactful industry.You will:
Lead, mentor, and develop a high-performing team of product marketing professionals
Plan, execute, and measure the success of omnichannel marketing campaigns
Lead the development of go-to-market plans for new product launches and key product updates
Develop and refine product positioning and messaging that resonates with our target audiences, ensuring the product story is clear, compelling, and consistent across all channels
Partner with product, sales, success, research, and other marketing teams to align product messaging, drive adoption, and ensure seamless product experiences for customers
Advocate for customer needs in product development and marketing initiatives
Deeply understand the personas for the outbound sales use cases and oversee the creation of sales enablement materials, whitepapers, case studies, blog posts, webinars, and other content that communicates the value of our products
Conduct in-depth market research and leverage insights to differentiate our products and continuously improve our positioning
Use data and feedback to continuously optimize campaigns and messaging for maximum impact
What you bring:
5+ years of experience managing a marketing team, leading and scaling product marketing
8-10+ years of experience in product marketing, preferably within the SaaS or health tech industry
Bachelor's degree in marketing, business, or a related field
Solid understanding of B2B and/or B2B2C markets, with the ability to translate complex product features into meaningful customer benefits
Excellent communication, storytelling, and content development skills
Strong analytical skills and experience using data to drive decision-making and optimize marketing campaigns
Effective cross-functional collaboration - great at working across many teams
Bias toward action, strong ability to get things done and move things forward
What's in it for you:
Compassionate and driven colleagues in a collaborative, high-impact environment
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplySenior DevOps Engineer
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior DevOps Engineer, you will assist on larger projects or run smaller opportunities independently. You will design and build the next generation of our application as well as design incremental upgrades to our existing products. A successful candidate has technical depth and hands-on experience of various practices and tools within DevOps and is comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes.
Our engineering culture: We operate with shared trust and no egos. We enjoy being "in this together" and collaborating on the challenges of a rapidly scaling business. We daily live out our company values of empathy, simplicity, autonomy, leadership, ownership, burning curiosity, bias for action, mentorship, and operate with context, not control, in a highly collaborative environment. You will:
Build and maintain a scalable and secured infrastructure to meet our customers' needs
Manage the monitoring systems of our applications/services
Provide infrastructure needed to maintain multiple integration environments, ensuring each environment is consistently set up, configured, and available
Trace complex build problems, release issues, and environmental issues
Work with multiple stakeholders and cross-functional teams
Provide hands-on operational support to engineering teams, ensuring they have the environments, tools, and infrastructure needed to move quickly
What you bring:
5+ years as an individual contributor
Knowledge of one cloud platform like AWS (preferred), Azure, GCP
Good hands-on knowledge of Configuration Management and Deployment tools like - Terraform, Puppet, Ansible, Chef, etc.
Good experience with Docker and container orchestration tools
Experience in developing CI/CD pipelines (Jenkins, Github Actions, or similar tools)
Proficient in scripting (Bash, Python, etc.)
Practical experience administering Linux systems
Practical SQL skills and admin experience with Databases, such as PostgreSQL
Ability to collaborate across multiple and cross functional teams
High attention to detail with excellent analytical and troubleshooting skills
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Accelerated career growth in a fast-growing company
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / dental / vision / 401(k) package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 paid holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyProduct Manager
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
Our Product and Engineering culture: We operate with shared trust and no egos. We enjoy being ‘in this together' to collaborate on the challenges of a rapidly scaling business, daily living out our company values of High Ownership, Burning Curiosity, and Bias for Action.
As a Product Manager at Nimble (****************** you will be responsible for setting direction and context, while driving major initiatives across our product suite. Your goal is to build delightful products that are simple to use, provide life-changing experiences to our customers, and drive commercial success. Your work will serve and impact thousands of pharmacies and millions of patients.You will:
Work closely with the CEO and other executives to drive major aspects of Nimble's product strategy in exploring new 0-1 products, own key initiatives, cross-functional collaboration and progress
Deeply understand our customers' needs, and be a champion for our pharmacy partners and patients
Balance quantitative inputs / data, and qualitative input from our customers; blend and balance product, design, creative, operational, and engineering perspectives, and be a valued partner to other teams in our company
Provide context and clarity, and project influence across sales, operation, engineering teams, and our leadership team
Lead by example, by context, not command
Build products that serve millions of users; build for delight, simplicity, and reliability
What you bring:
1-4 years in product management roles
Proven experience building great software with responsibilities driving prioritization, timelines, and tradeoffs
Able to provide clear context, hungry for clarity and simplicity, and drive focus in dynamic environment with multidisciplinary teams
Strategic mindset combined with pragmatic execution, and bias for action
Technical proficiency and effectiveness working with engineers
Confident with data, and able to use Excel, SQL, and/or other data analysis tools effectively
Launched successful products on web or mobile platforms
Bonus if you have these:
Technical or human-computer interaction background
Both enterprise and consumer product experiences
Prior experience in very early stage company during product market fit exploration
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyStrategic Partnerships Associate
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
Nimble is looking for a Strategic Partnerships Associate to manage and build partnerships with pharmaceutical clients and other ecosystem partners. The ideal candidate has 1-2+ years of experience in a consulting or investment banking role, and will succeed on a driven, fast-paced startup team. This person will play a meaningful role as Nimble expands its footprint to achieve our next stage of growth.As a Strategic Partnerships Associate, you will:
Research and identify opportunities to introduce Nimble and its mission to new potential partners
Develop quotes and proposals for partners
Drive analyses on business development opportunities and important strategic decisions
Build, maintain, and communicate detailed reports in managing partner relationships
What you bring:
2+ years of experience in investment banking or strategy consulting
Bachelor's degree
Exceptional Excel and PowerPoint skills
Excellent communication and organizational skills
Proactive attitude and ability to pivot with shifting priorities
You balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
You are an explorer - having the ability to self-serve, investigate and get the data we require will make you much more effective in this role
Experience utilizing SQL is a plus
What's in it for you:
Compassionate and driven colleagues in a collaborative, high-impact environment
Direct access to executives and a transparent company culture
Accelerated career growth in a fast-growing company
Rare opportunity to shape the future of healthcare and improve the lives of million
The chance to work on something meaningful - your (grand)parents and (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
Auto-ApplyDirector of Product, Experience
Redwood City, CA job
Nimble is a health tech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by crafting the patient and pharmacist experience.
Our Culture: We operate with context and autonomy, shared trust and no ego. We enjoy being ‘
in this togethe
r' to collaborate on the challenges of a rapidly scaling business, daily living out our company values of High Ownership, Burning Curiosity, and Bias for Action.
The Role: We are looking for a Director of Product to lead and drive product experiences across our growing customer network, including pharmacies, patients, and pharmaceutical companies. This role reports directly to our CTO, who is responsible for all of product development functions, including product, design, data, and engineering.
You will work closely with leaders from different functions, including data, design, engineering, marketing, sales, operations, and customer success. You will have full context and responsibility. You will work closely with our CTO and CEO / founder.
This is a hybrid, 3 days per week, role in our Redwood City HQ. What You Will Do
Be a leader and a driver for product experiences across a large and growing customer network.
Be responsible and accountable for customer discovery, product strategy and execution, and successful outcomes.
Operate as a hands-on combat leader: call your customers, analyze your data, clarify your intent, set your goals, plan your execution, and be responsible for your outcome.
Lead and coach a very small and nimble team of product managers. Think 3 - 5. If you are looking to manage a team of 10+, this role is not that.
What You Will Need
10+ years in product experiences in consumer (B2C) and business (B2B2C)
Proven versatility in operating across multiple customer segments and industries; healthcare experience is not required
A self-starter mindset with relentless curiosity and a strong bias for action
Customer-obsessed and data driven approach, and ability to make decisions quickly
Strong execution skills to materialize product strategy to successful outcomes
5+ years of leadership experience with responsibilities in hiring, coaching, and performance management
What're In It For You
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare and pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Compassionate and driven colleagues in a collaborative environment where success is celebrated
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
Auto-ApplySenior Data Scientist / Analyst
Redwood City, CA job
Job DescriptionNimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior Data Scientist / Analyst, you will be a core driver for initiatives spanning across the company, using data to influence business and product decisions. You will combine analytical rigor with statistical modeling and machine learning expertise to understand what is happening, why, and what your team can do about it. As a resident data expert, you will empower teams to make data-driven decisions through insightful analyses, predictive modeling, and clear communication of complex findings.You will:
Drive key business and product initiatives through actionable insights and predictive modeling
Develop and deploy statistical and machine learning models to solve business problems
Communicate complex findings through clear storytelling for both technical and non-technical audiences
Design and optimize data structures (events, tables, pipelines) that are efficient, logical, and forward-thinking in collaboration with data engineering
Contribute to sustainable, scalable processes and best practices for data usage across the company
Coach data scientists / analysts
What you bring:
Bachelor or higher degree in STEM (science, technology, engineering, mathematics / statistics), or similar fields
5+ years of experience in data science, data analytics, or a related quantitative role
Proficiency in SQL for data analysis, cleaning, and enrichment
Proficient in other languages/tools (i.e. R, Python, Excel, etc.)
Strong grasp of statistical concepts and experimental design (A/B testing, regression, hypothesis testing)
Expertise in Python or R for statistical analysis and modeling techniques, (i.e. feature engineering, classification, clustering, model evaluation, etc)
Proven track record of utilizing analyses and modeling solutions to drive business/product initiatives
Excellent communication skills for both technical and non-technical collaboration
A strong foundation in prioritization and problem-solving
About you:
You feel a strong sense of ownership over your work
You have urgency and intensity towards concrete outcomes
You value coaching and seek to improve your teammates and yourself
You have conviction in your decisions, but are ready and willing to listen to diverse perspectives
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Fullstack Engineer
Redwood City, CA job
Job DescriptionNimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies and other customers of NimbleRx (****************** You will join a team of world-class, highly motivated software engineers who build for performance, reliability, and scalability. You will work closely with other developers, as well as with groups such as product management and design, to understand feature requirements and functional and technical use cases. With your colleagues, you will work to deliver high-quality code on time.
Our engineering culture: We operate with shared trust and no egos. We enjoy being "in this together" and collaborating on the challenges of a rapidly scaling business. We daily live out our company values of empathy, simplicity, autonomy, leadership, ownership, burning curiosity, bias for action, mentorship and operate with context not control in a highly collaborative environment.You will:
Build a scalable platform, API, user interface, and web services that people love to use
Take ownership of full-stack features, from design to implementation and test to release
Mentor junior engineers and interns
Promote best practices and high-quality development techniques
Tackle tough design and technical problems
Enhance our systems' usability and performance, ensuring a consistent user experience
What you bring:
5+ years' experience with backend APIs, web services, and user interface development
Rich development experience with Java / Spring Boot, React, ECMAScript standard and SQL (MySQL)
Experience developing scalable, customer-facing, web-based applications
Advocate and practitioner in test-driven development
Excellent communication skills (verbal and written) Nice to have: experience with Terraform / Terragrunt, or AWS
About you:
You are mission-driven and want to write code that makes a difference
You take pride in your work and deliver high-quality code on time
You are an innovator with good ideas, strong problem-solving abilities, and a results-oriented attitude
You value and take responsibility for the quality of your features; you test your own code and review your teammates' code
You have good judgment on project priority
You deliver high-value features in a broad set of modules with simple and fast solutions
You own complex projects end-to-end with minimal guidance; you take a leadership or driver role in the engineering process throughout planning, designing, delivery and maintenance
What's in it for you:
Compassionate and driven colleagues in a fun environment where success is celebrated
Accelerated career growth in a fast-growing company
Coaching from experienced engineering leaders
Direct access to executives and a transparent company culture
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / dental / vision / 401(k) package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 paid holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Product Marketing Manager
Redwood City, CA job
Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
We're looking for an experienced Product Marketer. A driver; with a strong owner's mindset and demonstrated ability in driving product launches, go-to-market strategies, sales-enablement and product growth via direct and partnership channels. A story-teller; who is able to tell authentic and relatable stories. And an operator; who is adept at building and maintaining lasting relationships and working cross-functionally across product, sales, success, marketing, and other teams to drive meaningful growth.
Your mandate:- Launch new products and features to three Nimble verticals- Run integrated GTM motions to grow product adoption, working collaboratively across all internal teams- Help customers be successful with effective enablement- Enable sales to be successful with relevant content and materials
This is a highly cross-functional role. You will work closely with partners across product, marketing, sales, customer success, and research.You will:
Deeply understand the personas for the outbound sales use cases
Bring new products and features to market with integrated GTM motions
Drive awareness, acquisition, and activation of product functionality
What you bring:
2-3+ years of experience in Product Marketing or related roles, ideally within health tech
Product Marketing experience in a high-growth B2B SaaS environment
Experience with sales personas and/or lead generation, sales engagement is a huge plus
Experience partnering closely with product and influencing the product roadmap
Experience conducting research - fielding surveys, conducting interviews, and performing light data analysis to inform strategic decisions
Experience launching complex products with effective GTM campaigns that resonate with customers
Excellent storytelling, communication, and presentation skills
Strong cross-functional collaboration - great at working across many teams
Bias toward action, strong ability to get things done and move things forward
What's in it for you:
Compassionate and driven colleagues in a collaborative, high-impact environment
Direct access to executives and a transparent company culture
Accelerated career growth in a fast-growing company
Rare opportunity to change an industry and lives of millions
We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Work out of our HQ in beautiful downtown Redwood City
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
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