Manager, Center Operations jobs at Hoosier Hills Credit Union - 144 jobs

Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 20,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Airbnb teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey. While we are a globally distributed team, for this role we would prefer to bring you into a hybrid work environment based in our San Francisco, CA office. About the role We already have over 20,000 teams using Arcade through viral loops and word-of-mouth alone. We're hiring our first Growth lead to help unlock new channels and programs that drive increased user acquisition, engagement, and monetization. You will be crucial in driving revenue growth through strategic marketing initiatives supporting our self-serve model, and partnering with our CEO to grow Arcade for the next chapter. If you're someone who is ready to hit the ground running and ship at high speeds then we would love to meet you. What you'll do You\'ll own end-to-end growth strategy and execution, working directly with our CEO and leadership team. Your responsibilities will include: Growth Strategy & Operations Own the full self-serve lifecycle strategy across user acquisition, activation, and monetization Define and track core KPIs that drive team success and business growth Operationalize user journeys and run experiments that directly impact user and revenue growth Partner with sales leadership to identify and execute on opportunities for enterprise upsell Channel Optimization & Scaling Analyze our current channel mix and build strategies to optimize and diversify our acquisition Build over 8-figure annual demand gen pipeline to partner with sales Scale our PLG motion while building out our sales-assisted capabilities Design and execute experiments to improve conversion at each stage of the customer journey Build systems and processes that can scale with our rapid growth Who you are Must have: High bias to action & experimental: You are proactive and can take a project from concept to completion. Moving quickly and learning fast excites you. If you see an anomaly, your instinct is to dive in and figure it out. Analytical: You can analyze and optimize campaigns at each customer journey stage, leveraging experimentation in order to improve performance and make data-driven decisions. User-Centric: Your growth hypotheses are built on a deep understanding of product users, buyers, and our value proposition. You have strong user empathy and can translate insights into action. Nice to have: PLG Experience: You've worked in a product-led growth environment, ideally with exposure to both self-serve and sales-assisted motions Benefits Competitive salary and meaningful equity. Unlimited PTO and sick days. 401k, and top-tier Health, Dental, and Vision insurance. $500 a month remote work stipend. Meeting light culture. Biannual company retreats. A team that values diversity and inclusion. Compensation $200k-$300k per year, plus meaningful equity Our values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both. Carry the weight: We act like owners. Let's empower each other. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We don't put walls up unless it's necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought. Play as a team: We play because we're a creator tool. Life is short. Let's build something meaningful. We play as a team because great teams build great things together. We keep those standards high. Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind. #J-18808-Ljbffr

About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We're looking for a Senior Manager, People Systems to join our People team. You'll own the strategy, governance, and technical delivery of Vercel's global People systems driving excellence in Workday configuration, integrations, data integrity, audit, and compliance. This role blends strategic leadership with hands‑on execution. You'll ensure that every data flow, from onboarding to payroll to analytics, is accurate, compliant, secure, and auditable. You'll lead a high‑performing team responsible for maintaining Vercel's single source of truth for employee data, while partnering across People, Finance, IT, Security, and Legal to ensure operational and regulatory alignment. You'll report to the Director, People Ops Infrastructure and Services, and ideally, you're based within commuting distance of one of our offices in San Francisco or New York City, which would include in‑office anchor days on Monday, Tuesday, and Friday. We are also open to remote candidates in the US. If you're based within a pre‑determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in‑office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location‑specific details, please connect with our recruiting team. What You Will Do: Own Workday administration and configuration, including business processes, integrations, security roles, and permissions, ensuring clean data flows across all People systems. Lead data integrity and governance programs defining validation standards, monitoring data quality, and establishing audit‑ready processes across the employee lifecycle. Manage and optimize integrations across key People systems, including the ATS, LMS, performance management and compensation planning tools. Partner with Finance, IT, and Security to ensure integrations and data pipelines meet internal controls, SOX‑readiness, and privacy standards. Drive audit and compliance readiness, maintaining documentation, access reviews, and evidence for SOX, SOC2, and other internal or external audits. Develop and maintain data lifecycle management and privacy practices that meet global standards (GDPR, CCPA). Establish structured change‑management, release‑management, and testing protocols to ensure data accuracy and compliance through every deployment. Monitor and report on data accuracy metrics, integration performance, and audit controls, translating insights into actionable improvements. Build and mentor a team with technical roles and data administrators, fostering a culture of ownership, precision, and continuous improvement. About You: 8+ years of progressive HRIS or People Systems experience with deep expertise in Workday configuration, integrations, and data management, including 3-5+ years leading high‑performing global teams. Have led or contributed to large‑scale Workday or multi‑system implementations connecting multiple HR and Finance tools. Proven ability to design and maintain audit‑ready controls, including SOX‑compliant processes and internal control testing frameworks. Demonstrated success building and maintaining integrations across core People technologies, including ATS, LMS, compensation, performance, payroll, and finance systems. Strong understanding of data privacy, compliance, and audit frameworks (GDPR, CCPA, SOC2, ISO 27001). Experienced in data integrity management, with the ability to build validation routines, monitor data flows, and ensure accuracy across systems. Skilled at collaborating cross‑functionally with Finance, IT, Security, and Legal to align on controls, risk mitigation, and reporting. Operate with extreme ownership, precision, and urgency, maintaining compliance and data quality in fast‑moving, ambiguous environments. Passionate about building reliable, compliant systems that empower speed, trust, and operational excellence. Bonus If You: Bring experience with automation platforms, APIs, or GRC tools that enhance system observability and control. Have supported public‑company audit readiness or designed controls aligned with SOX, ISO, or SOC2 frameworks. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $160,000.00 - $220,000.00. Actual salary will be based on job‑related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity‑based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. #J-18808-Ljbffr

About the Team The Equity Team operates at the intersection of Accounting, HR, and Legal, which gives us a unique opportunity to create value across the organization. We are in an exciting period of growth, working to create the framework to operate equity programs at scale for one of the fastest growing marketplace companies. About the Role The Global Equity Team is looking for an experienced Manager to support strategic initiatives core to the equity function and critical to the infrastructure of our equity program. We are looking for creative problem solvers with a passion for equity plan administration, data analytics and process management. As the Equity Operations Manager, it is your goal for equity transactions to appear seamless for our cross functional partners and employees. To achieve this you will take on complex challenges in a fast-paced environment where customer service is paramount. You will provide significant input and support for the delivery of ongoing equity programs. You will also collaborate with colleagues from multiple departments across various locations and take a lead role in various equity award-related projects including, new plan design, award administration and education. The ideal candidate must be able to operate in a fast-paced, high demand environment. Strong attention to detail and the ability to work independently are critical for this role. You will report into the Senior Director of Global Equity Programs in our Accounting organization. You're excited about this opportunity because you will… Support ongoing administration of global equity plans, including equity events like RSU releases, stock options exercises, 10b5-1 plans and pre-clearance management Keep up with equity ticketing escalations, optimizing for the best customer service Aid in changes to existing and implementation of future equity programs Help maintain data integrity in the equity platform and integrated systems Develop automated processes and tools to optimize plan administration Work with HR to ensure accurate employee personal and job related data is maintained Work with Payroll to ensure alignment on tax positions and data integrity Work with the Equity Communications and Education manager, and local tax consultants to deliver employee education on the RSU and Stock Option life cycle Communicate and partner with various internal groups (including domestic and international Finance, Legal, Payroll and Human Resources) to provide monthly, quarterly, annual and ad hoc reporting Provide supporting records and documentation to internal and external auditors, as needed Ensure and maintain compliance with policies and internal SOX controls Analyze data sets to distill insights, convey findings and provide data-backed recommendations Support financial reporting requests resulting from changes in employee demographics and status We're excited about you because… You are a dedicated stock operations professional with 4+ years of experience in stock plan administration at a publicly traded company You have an understanding of global equity operations and taxation (e.g. global mobility, income sourcing) You have exceptional analytical and conceptual thinking skills You have a strong tendency towards cross-functional relationship building You can distill complex concepts into simple, easy to understand communications You're comfortable interacting with colleagues at all levels You have a customer-obsessed attitude for equity participant support You have the ability to work both independently and with a team/business partners You are capable of identifying and resolving issues You have very strong Excel skills You have or are working on your CEP designation Knowledge of Workday, ADP, and various stock plan services recordkeeping platforms is a plus You have a strong track record of achievement We expect this position to be filled by 2/11/26. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado.$124,400-$183,000 USDAbout DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for a strategic and analytically driven Senior Risk Strategy and Programs Manager to join the Operations team and lead the design of a robust, data-informed risk management framework. This role will partner closely with cross-functional teams across Product, Engineering, Legal, and Compliance to identify systemic operational risks, build feedback loops from incident and issue data, and drive prioritization of improvements that enhance the customer experience and reduce exposure. This is a high-impact, builder role focused on proactively identifying risk signals, designing control strategies, and influencing senior stakeholders to embed risk mitigation into roadmap planning. If you thrive in ambiguity, can connect the dots between signals and systemic risk, and have a passion for customer advocacy through operational excellence-this is the role for you. What You'll Do: Design and own the servicing risk program, including frameworks for risk identification, measurement, and reporting. Build structured feedback loops that synthesize data from incidents, issues, audits, and servicing outcomes to identify systemic risks and areas for improvement. Translate risk signals into clear, data-backed narratives that influence prioritization across Product, Engineering, and Ops. Develop risk models, dashboards, and reporting infrastructure to track exposure, trends, and mitigation progress over time. Partner with Compliance, Legal, and Audit to ensure alignment on risk posture, regulatory expectations, and control coverage. Define risk metrics tied to customer experience, agent outcomes, and business resilience-and ensure they're tracked consistently. Act as a strategic thought partner in cross-functional forums to embed risk thinking into roadmap and process decisions. Support the broader Ops Risk team by advising on root cause themes from incidents and issues, without directly owning incident/issue management. Contribute to team development by mentoring peers and reinforcing a culture of proactive risk ownership and continuous improvement. What We Look For: 10+ years of experience in operational risk, internal controls, or risk-related functions in a regulated or high-scale environment. Demonstrated ownership of risk or controls programs with measurable impact on process, product, or customer outcomes. Strong data skills, including hands-on SQL and dashboard/reporting development. Experience working cross-functionally with Product, Engineering, Legal, Compliance, and Operations. Exceptional communication and stakeholder engagement skills. Familiarity with audit, issue management, or regulatory readiness programs is a plus-though this role is focused on proactive risk strategy, not incident response. Pay Grade - L Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $125,000 - $175,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

This role will have a start date at the end of March 2026. About Us At Greenbrook Medical, we believe seniors deserve more from the healthcare system-more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we'd want for our own parents. Founded by two brothers inspired by their father's pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they're never alone in a complex system. Our business model is designed around patient outcomes, not volume-so we only succeed when our patients thrive. With roots in Tampa Bay and a partnership with Tampa General Hospital, we're growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients. About the Role The Vice President of Revenue Operations will own and scale the systems, teams, and performance engines that drive Greenbrook's revenue integrity and growth across Medicare Risk Adjustment, HEDIS/Quality, Billing, and Medical Records. This is a senior executive role responsible for translating our clinical excellence into predictable, scalable financial performance as we grow in full-risk Medicare Advantage. You will take an already successful model and elevate it-building enterprise-grade infrastructure, standardizing performance across clinics, and creating the reporting, governance, and accountability required to scale. Reporting directly to the Chief Medical Officer, you will serve as a strategic partner to Clinical Operations, Clinical Care, Finance, and Population Health and Growth, ensuring that revenue strategy is tightly aligned with patient care, provider workflows, and growth plans. This role is ideal for a leader who understands the economics of full-risk MA deeply, knows how to manage through layers, is a strong strategic, creative thinker, and thrives in high-accountability environments where precision and outcomes matter. Location: Remote, must be located in FL, VA, NY, MO or TX to be eligible for this role. Key Responsibilities Enterprise Revenue Strategy & Ownership Set and own the enterprise revenue strategy across MRA, HEDIS, Billing, and Medical Records Define the key levers that drive RAF accuracy, quality performance, revenue integrity, and audit readiness Ensure revenue strategy evolves in lockstep with growth, new clinics, and payer dynamics Reporting, Analytics & Executive Visibility Own company-wide revenue KPIs, dashboards, and executive reporting Establish real-time visibility into performance, trends, risks, and opportunities Partner with Finance to ensure forecasting, accruals, and revenue realization are accurate and defensible Scalable Process & Systems Design Architect and maintain standardized, scalable workflows across coding, documentation, billing, and quality capture Reduce variation across clinics and markets through SOPs, audits, and automation Partner across teams to optimize EMR workflows, tooling, and integrations Leadership & Team Development Lead and develop teams across Coding, Billing, HEDIS, and Medical Records Build a high-performing organization through strong hiring, coaching, performance management, and incentives Develop future leaders and succession plans within Revenue Operations Cross-Functional Collaboration Work closely with Clinical Ops and Providers to drive documentation quality, HCC capture, and gap closure Partner with leadership to ensure local execution aligns with enterprise standards Serve as a trusted advisor to executive leadership on revenue risks, opportunities, and tradeoffs Accountabilities RAF accuracy and completeness (e.g., year-over-year Delta RAF, validated HCC capture rate) HEDIS performance (e.g., gap closure %, measure compliance, overall Stars score) Billing accuracy & timeliness (e.g., clean claim rate, days in A/R, denial rate) Medical records integrity (e.g., chart completeness %, retrieval success rate) Team performance (e.g., productivity per coder, quality audit scores, hiring velocity) Revenue realization (e.g., captured vs. expected revenue, leakage reduction, audit recovery wins) Process consistency across markets (e.g., SOP adoption, variability reduction, error rates) About You Experience: 7-10+ years of progressive leadership in full-risk Medicare Advantage revenue operations (provider or payer side) Demonstrated success scaling revenue programs across multiple markets Experience leading leaders (not just individual contributors) across multiple revenue domains At least 2 years of hands-on experience as an MRA coder strongly preferred Prior experience overseeing or partnering closely with medical billing teams Certification: Preferred: CPC (Certified Professional Coder), CRC (Certified Risk Coder) Preferred: Advanced degree (MBA, MPH, MHA, etc.) Skills: Deep expertise in MRA, HEDIS, billing, and quality-linked revenue Strong systems thinker who can design for scale and sustainability Data-driven executive who translates analytics into action Confident, collaborative leader who builds trust with clinicians and operators High standards, strong judgment, and comfort operating with accountability Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork. Why You Should be Excited Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care. Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors. Growth: We're building more than a company - we're building careers. As we grow, we're creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward. Compensation & Benefits: Competitive base salary and performance-based bonus, paid time off, health, dental and vision benefits, and 401K with a company match. Our Selection Process Our selection process typically includes an online application, initial interview, functional and values interviews, a case study, and a reference check. Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at ********************************.

Position Type: Full-time, Salaried, Exempt Location: Flexible (remote; preference for the DMV area); Must be eligible to work in the U.S. now and in the future. Salary Range: $82,400 - $92,700 Candidates will be reviewed on a rolling basis. The position will remain open until we have a sufficient pool of diverse candidates who meet the job requirements, at which point we may pause the review of new applications before the stated deadline. Please understand you may not be contacted for several weeks after you apply. Ideal Start Date: 2-4 weeks after offer About the Center for Disaster Philanthropy CDP began in 2010 with the goal of pioneering the practice of strategic disaster philanthropy. Since then, it has grown in its ambition, envisioning a world where the impact of disasters is minimized through thoughtful, equitable and responsive recovery for all. CDP has a $40 million budget and a team of more than 30 staff members working remotely across the U.S. CDP is a trusted partner, expert, and authoritative resource, helping hundreds of individuals, foundations, and corporations boost the impact of philanthropic giving in response to disasters and humanitarian crises by supporting equitable recovery and addressing the root causes of vulnerabilities worldwide. In 2020, CDP was a featured nonprofit for the 14 th Annual CNN Heroes: An All-Star Tribute. CDP has earned Charity Navigator's Four-Star Charity rating and Candid's Platinum Transparency seal. As an organization grounded in racial and intersectional equity, our team members are deeply committed to strengthening communities that are most vulnerable to disasters due to systemic inequities. We are guided by our values of integrity, boldness and innovation, humility, and empathy in all we do in pursuit of our mission. Bottom line: We aspire to walk the talk of anti-racism and to treat each other and our partners in ways that inspire trust, creativity, learning and care. Be a part of our fast-growing team that offers countless ways to help communities thrive. Join us! Responsibilities & Duties The senior manager, people operations is a new position at CDP. This role will interact with a broad range of internal and external constituents and play a key role in supporting our mission. Reporting to the director of people, culture, & belonging, the senior manager, people operations will help advance CDP's people strategy by managing the implementation of organization-wide people initiatives, ensuring alignment between strategic priorities and day-to-day people operations. By helping to develop and scale consistent human-centered systems, processes and policies, this position helps foster an equitable, efficient and engaging employee experience. As a fully remote workforce, CDP prioritizes employee engagement and relationship building in service of a collaborative culture rooted in equity. To this end, in-person team retreats are scheduled throughout the year in different regions of the U.S. This role will be expected to attend 2-3 retreats per year, which average 3-5 days of travel. The successful candidate will display the following traits: You are a service-oriented and proactive HR professional who can balance translating strategic vision into operational excellence. You are confident but curious, analytical yet empathetic, approachable yet able to coach and develop others, and able to balance the consistency of process with the nuanced and unique needs of people. You are skilled at navigating ambiguity with composure and creativity. You are a detail-oriented self-starter with strong capacities in prioritization and interpersonal communication. You have exceptional project management skills and the ability to discern between what is important and what is urgent. With your skills, you can ensure a consistent experience for anyone at CDP across all phases of the employee lifecycle. Primary responsibilities include: The senior manager, people operations will manage most aspects of human resources operations tasks related to recruitment, hiring, onboarding, compliance and performance management within the Professional Employer Organization (PEO) platform (TriNet), as well as serve as a champion for the organization's culture of inclusion, accountability and learning. The senior manager, people operations, is an active member of the finance and operations (FinOps) team, under the newly named People Operations (PeopleOps) function. This is a strategic business function that focuses on optimizing employee performance and engagement, integrating HR processes, and aligning them with CDP's goals. It goes beyond traditional HR by emphasizing a human-centric employee experience, data-driven decision-making, and fostering a positive and inclusive workplace culture. This role requires the ideal candidate to maintain and enhance the current systems of recruitment, onboarding and performance management while working collaboratively across the team, as well as cross-functionally, to translate the strategic goals of the People function into actionable daily practices and interactions. Recruitment and hiring Manage the recruitment process, including finding and attracting qualified candidates through various channels like job boards and social media, in accordance with CDP's equitable hiring practices guidelines. Manage the application and interview process, from ensuring checklist items are completed to verifying that content aligns with CDP's SOPs and competency framework. Ensure consistency across the compensation framework, career levels and job descriptions. Analyze recruitment data regularly to ensure demographic data is meeting equity goals and to utilize people analytics for additional strategic process improvements. Maintain a competency-based rubric and accompanying interview questions bank for hiring managers to use and reference. Assist in the development of competency/role-specific questions as needed. Manage standard operating procedures (SOPs) related to recruitment processes. Lead the discussion facilitation of hiring managers and interview panels following CDP's equitable interview debrief process. Participate as an HR representative on hiring panels. Manage job offer communications. Manage the orientation process for new hires. Compliance Ensure the organization complies with all applicable employment laws and regulations. Enforce, advise and implement HR policies and procedures. Track and support implementation of compliance trainings (e.g., anti-harassment, cybersecurity, etc.) and other PEO offerings. Become an expert user of TriNet to ensure CDP utilizes it to its maximum functionality. Generate custom dashboards and reports to support the People Function in becoming more data driven. Performance management and organizational culture support Collaborate with the People Ops Manager to oversee administrative tasks related to performance management, including updating the performance and learning module in TriNet to track evaluations, goals and other documents within established deadlines. Train and assist CDP staff with the performance and learning module in TriNet, and provide guidance on content development as needed. Support the development and execution of performance accountability and separation processes. Provide recommendations for the employee handbook, policies and procedures. Support operational excellence and equity-aligned practices across the employee lifecycle. Understand and support the goals of the organization, performance objectives, etc., while helping enforce, explain, and teach policies and procedures in a people-centric way. Other duties as assigned Serve on committees, panels and task forces at CDP as appropriate and as available. Represent CDP positively and professionally in meetings and other external engagements. Perform other duties and job-related tasks that may be assigned. This position reports to the director of people, culture & belonging, but works in service of the whole organization. Required qualifications and skills ≤ 7-10 years of progressively responsible relevant experience, and demonstrated thorough working knowledge and expertise in the human resources or people operations function. Strong working knowledge of multi-state employment law, benefits administration and HRIS/PEO platforms (TriNet or equivalent). Demonstrated experience developing and/or implementing scalable HR processes and systems. Exceptional communication, relationship-building and/or coaching skills. Experience in data-driven HR decision-making and/or process improvement. Commitment to racial and intersectional equity and to inclusive management practices. An in-depth knowledge of the Microsoft Office suite of applications. Preferred qualifications and skills Nonprofit or philanthropic sector experience, including HR roles in remote or distributed organizations. Professional certification (e.g., SHRM-CP/SCP or PHR/SPHR). Familiarity with project management tools (e.g., Asana, Redbooth or similar). Experience with HR change initiatives or systems implementations. Ability to work remotely with minimal direct supervision. Personal characteristics Commitment to the values intrinsic to CDP's mission and strategy. Energetic and eager to tackle new projects and ideas. High tolerance of ambiguity and appetite to tackle issues constructively. A team player capable of cultivating productive relationships across teams. Sense of humor. We welcome and encourage applicants with non-traditional career paths. If you don't meet the qualifications outlined here, please apply and tell us how your experiences would equip you for the job. CDP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To Apply Qualified candidates should submit their resume and a cover letter via this link. Applications must highlight competencies against requirements. All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period, now and in the future. Due to the expected volume of applications, only finalists will be notified. No phone calls, please.

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors. About This Job The Senior Manager, Revenue Operations (RevOps) will lead a team focused on delivering actionable insights, enhancing pipeline management, and optimizing performance of customer facing teams to drive revenue growth. You will act as a strategic partner to sales leadership, overseeing key GTM metrics, forecasting methodology, data analytics, and operational efficiency to improve productivity and scalability of our customer-facing teams. This role will be responsible for driving operational excellence by aligning people, processes, data, and technology to improve revenue growth and efficiency. What You'll Do... Lead a team to own and optimize the end-to-end revenue operations framework across all customer facing teams Manage, mentor, and develop a high-performing RevOps team Set clear goals, prioritize initiatives, and ensure timely delivery of key projects Foster a culture of accountability, continuous improvement, and operational excellence Partner with Sales, Marketing, and Customer Success leadership to identify growth opportunities and operational gaps, lead execution of resolving those gaps with an iterative approach Translate revenue strategy into scalable processes, workflows, and operating rhythms Lead and ensure accuracy of revenue forecasting, pipeline management, and performance reporting, developing and maintaining dashboards and KPIs to drive data-informed decisions and improvements Analyze funnel conversion, deal velocity, retention, and expansion metrics to improve revenue outcomes Drive system enhancements, integrations, and automation to improve efficiency and data quality Establish and enforce data governance, hygiene, and documentation standards Lead cross-functional initiatives such as territory planning, quota setting, capacity modeling, and compensation support Align GTM teams around shared metrics, definitions, and operational best practices What You Bring... 7+ years of experience in Revenue Operations, Sales Operations, or a related GTM operations role 3+ years of people management experience Strong expertise in CRM platforms (e.g., Salesforce) and RevOps tooling Proven experience owning forecasting, pipeline management, and revenue analytics Strong analytical skills with the ability to translate data into actionable insights Familiarity with marketing automation, customer success platforms, and BI tools Strong executive communication and stakeholder management skills It's a Bonus If You… Background in POS SaaS, retail tech, or fintech industries You'll Get… We are targeting a starting salary of $132,000 - $178,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care. Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and sick days #LI-AH1 At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Who we are. At Bluehost, we're not just building websites-we're shaping the future of the web through content, commerce, and the power of AI. From intelligent automation to generative content and personalization at scale, we believe AI will define the next era of customer experience and business growth. As a trusted leader in web hosting and WordPress, our mission is to help customers of all sizes build a digital presence that drives results. Backed by private equity and powered by innovation, we are building the go-to platform for creators, entrepreneurs, and businesses to thrive online. With a global portfolio of brands and millions of users worldwide, we're entering a bold new phase of transformation-driven by people, technology, and ambition. As the Director of Revenue Operations, you'll play a pivotal role in driving operational excellence and scalable growth across our go-to-market (GTM) organization. You'll unify Sales, Marketing, Customer Success, Partnerships, and Finance by ensuring that data, systems, and processes all point to one north star - revenue. This is a highly visible leadership position that blends analytical acumen with strategic execution. The ideal candidate brings deep SaaS experience, a passion for optimizing the revenue engine, and the technical ability to build scalable systems and processes from the ground up. What you'll do & how you'll make your mark. Strategic Leadership & Alignment Design and lead the Revenue Operations function to improve the go-to-market processes that connect Marketing, Sales, and Customer Success with our customers to drive growth. Partner with GTM leadership to align forecasting, planning, and performance metrics. Manage annual and quarterly sales planning processes including pipeline reviews, territory design, and quota allocation. Build, lead, and develop a high-performing Revenue Operations team. Lead operational reviews and drive accountability across all revenue-generating functions. Process Optimization & Technology Enablement Develop and maintain scalable operational frameworks to improve pipeline management, forecasting accuracy, quota setting, and compensation planning. Ensure operational rigor across the revenue funnel: lead acquisition → conversion → retention → expansion. Build operational frameworks to support sales motions, lead management, and customer lifecycle processes. Evaluate and oversee the revenue technology stack, ensuring tools and workflows enable seamless collaboration, automation, and data accuracy. Identify opportunities to streamline workflows and enhance cross-functional alignment. Analytics, Forecasting & Reporting Build world-class forecasting, analytics, and reporting frameworks to deliver predictable and data-driven insights. Define and track key performance metrics and KPIs (MRR growth, churn, renewal rates, sales velocity, conversion rates, pipeline coverage, forecast accuracy, etc.). Monitor and report on revenue metrics, pipeline health, and conversion rates. Translate insights into actionable recommendations to guide GTM strategy and execution. Who you are & what you'll need to succeed. 8+ years of experience in Revenue Operations, Sales Operations, GTM Operations within a high-scale or high-volume SaaS or technology company. Proven success building and scaling RevOps systems and processes from the ground up. Experience supporting SMB and mid-market customer segments. Strong analytical, problem-solving, and data interpretation skills. Excellent communication skills with the ability to influence cross-functional and executive stakeholders. Why you'll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #LI-SM1 #LI-Remote #Bluehost Employment with Newfold Digital is at-will and nothing in this should be interpreted or construed to alter the at-will employment relationship. This includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Alpha & Omega Kids (AOK) is a growing, mission-driven ABA organization composed of child-centric professionals who have found their purpose in serving children with Autism Spectrum Disorder. We provide high-quality, ethical ABA services to families across New York City and Virginia, with active expansion into Pennsylvania, Florida, and Georgia. As we scale, we are looking to add a Director of Operations to help drive transformational growth, protect the integrity of our services, and ensure the systems behind the scenes allow our clinical teams to focus on what matters most, our kids. This is a remote, high-ownership leadership role for a proven operator who thrives in complexity, leads with clarity, and wants real influence. You will serve as the operational backbone of the organization, bridging non-clinical operations and clinical leadership so care is delivered without friction, and families feel supported at every stage. If you are energized by building, fixing, scaling, and owning outcomes , not just managing tasks, this role was designed for you. Role Overview The Director of Operations oversees all business operations while acting as the connector and liaison between clinical teams and administrative functions. You will translate clinical needs into scalable operational systems, ensure compliance and financial integrity, and drive consistency across intake, scheduling, billing, authorizations, and growth initiatives. This is a fully remote role that requires deep involvement, grit, innovation, and follow-through. Presence matters, even when remote. Key Responsibilities Operational Leadership Lead day-to-day business operations in alignment with AOK's mission and values. Partner with executive and clinical leadership to implement growth strategies and operational improvements. Serve as the central point of accountability for operational execution and performance. Business Operations Oversee intake, scheduling, billing, insurance authorizations, appeals, and discharge coordination. Manage payer-driven workflows, including prescription fulfillment, authorizations, loss of insurance, excess utilization, and documentation timelines. Ensure clean handoffs, timely documentation, and operational consistency. Partner on budgets, expense approvals, and operational forecasting. Clinical Partnership & Liaison Act as the operational bridge between clinical leadership and administrative teams. Translate clinical priorities into workflows, staffing strategies, and operational supports. Partner on crisis response, discharge planning, and service continuity. Reduce missed services through scheduling optimization and proactive problem solving. Compliance & Quality Ensure adherence to licensing, accrediting bodies, payer requirements, and internal policies. Lead operational compliance and quality assurance initiatives. Maintain weekly, monthly, and quarterly dashboards and reports. People & Team Leadership Lead and develop high-performing operational teams in a remote environment. Establish strong onboarding, training, accountability, and communication rhythms. Identify operational gaps and implement practical, innovative solutions. Client & Stakeholder Experience Serve as a senior operational point of contact for families and referral partners as needed. Maintain strong relationships with referral sources and community partners. Conduct virtual and occasional in-person center tours. Ensure employee and client safety standards are upheld. Growth & Performance Ensure operational readiness and scalability as the organization grows. Own performance against forecasted goals and operational metrics. Use data to identify barriers and drive continuous improvement. Who This Role Is For This role is for someone who: Is a builder and problem-solver, not a passive manager Thrives in fast-moving, high-accountability environments Can lead remotely while staying deeply connected to day-to-day operations Is comfortable being the glue between clinical and operational teams Owns outcomes and follows through without needing constant direction Brings grit, resilience, and a solutions-first mindset Who This Role Is Not For This role is not for someone who: Wants a hands-off, advisory, or “check-the-box” leadership role Is uncomfortable with ambiguity, growth, or change Avoids accountability or difficult conversations Needs heavy structure provided to them rather than building it Prefers siloed work over cross-functional partnership Qualifications Required Master's degree in Business, Healthcare Administration, Education, Psychology, Counseling, Behavior Analysis, Social Work, Human Development, or related field. Senior leadership experience in healthcare, ABA, behavioral health, or insurance-driven service organizations. Strong command of non-clinical operations including billing, authorizations, scheduling, intake, and compliance. Proven ability to lead remotely with consistency and accountability. Preferred Experience scaling operations in a growing or multi-site organization. Strong data fluency and comfort using dashboards and metrics to drive decisions. What We Offer Fully remote work with high trust and high accountability Single medical benefits 30 days PTO for senior leadership, plus paid holidays Paid travel for conferences, leadership meetings, and events Paid training and professional development CEUs for BCBAs A cohesive, collaborative, and genuinely fun leadership team Real influence and partnership with executive leadership Job Type: Full-time

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments - and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Operations Manager The Operations Manager at Fuze Health reports to the Vice President, Operations Strategy and plays a key role in supporting operational excellence across the organization. This position partners closely with the Operations Strategy team and cross-functional stakeholders to manage critical operational initiatives, corporate business services, and enterprise-wide projects. The role is execution-focused, emphasizing coordination, continuous improvement, and the successful delivery of operational and strategic objectives within FuzeRx. Key Responsibilities: Operational Leadership & Service Oversight: Lead and oversee corporate business service functions, including administrative support, ancillary services, and shared services, to ensure efficiency, consistency, and operational continuity. Business Resilience & Continuity: Manage business resilience initiatives, including risk management and continuity planning, to support organizational preparedness and long-term operational stability. Project Management & Execution: Direct and execute project management efforts by planning, coordinating, and monitoring cross-functional projects to ensure delivery within scope, budget, and timeline. Stakeholder Collaboration: Partner with internal stakeholders to define project goals, requirements, milestones, and success criteria while maintaining strong communication throughout the project lifecycle. Risk, Quality & Compliance Management: Monitor project progress, identify potential risks, and implement mitigation strategies while ensuring adherence to quality standards and regulatory requirements. Team Leadership & Development: Conduct performance reviews, provide coaching and feedback, and support the professional growth and development of team members. Issue Resolution & Escalation: Serve as the primary point of contact for escalated project or operational issues, delivering timely and effective resolutions. Continuous Improvement & Efficiency: Drive continuous improvement initiatives that enhance operational efficiency, effectiveness, and alignment with business objectives. Required Experience & Qualifications: Bachelor's degree in Business Administration, Project Management, or a related field required; Master's degree preferred. Minimum of 7 years of experience in operations management, project management, or a related role. Demonstrated ability to lead cross-functional teams with strong project management skills, including planning, execution, and performance tracking. Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all organizational levels. Strong decision-making abilities with a strategic mindset and the capacity to identify and prioritize key initiatives. Proven experience in budget management, resource allocation, and financial analysis. Working knowledge of business resilience principles, including risk management and continuity planning. Benefits: The compensation range for this position is $112,000-$140,000, in addition we offer a range of benefits including: Health, dental & vision insurance 401k Matching contribution Personal time, sick time, and paid time off Wellness/lifestyle account Fuze Health is unable to hire individuals living in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, Wyoming. At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Read our Candidate Privacy Policy.

Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year. With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care-we're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved. Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs About the Opportunity As the VP, Operations at Pair Team, you will play a critical role in leading the day-to-day and growth of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting to the SVP of Field Operations. What You'll Do Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved Grow, manage, and scale a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers Manage the P&L, including unit economics, for your service line Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities Lead change management efforts as they arise; which include but aren't limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need 8+ years of experience in operations with at least 5+ years of experience developing and leading large field teams Experience with managing a P&L, including unit economics Well versed in driving key performance metrics, building a high-performing team, and change management Ownership mindset - own driving results for the mission, business, and customer experience Strong collaboration skills with thought partners from product, clinical and finance teams Proven ability to translate operational needs into clear product requirements and able to drive them from ideation to execution with technical leaders/functions Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape"), and requires a "roll up your sleeves" attitude Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder Bonus points for additional experience in healthcare, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions Able to flex your schedule to support a California-based team in a fully remote environment Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Because We Value You Competitive salary: $215,000 - $230,000 Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive medical, dental, and vision coverage 401(k) 100% company-sponsored short and long-term disability and life insurance Subsidized backup childcare and caregiver supports through Wellthy Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Department Finance, Legal, & People Employment Type Full Time Location Remote Workplace type Fully remote Compensation $120,000 - $145,000 / year Key Responsibilities Skills Knowledge and Expertise Working at Coursedog About Coursedog Our mission is to break down barriers to opportunity for students. Coursedog provides higher ed with modern technology solutions - empowering institutions, students, and communities across the globe. Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today. Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.

At WooCommerce, we're on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we're scaling how we support them. Specifically, we're scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don't yet fully exist, while ensuring they can scale thoughtfully over time. You'll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward. What You'll Do First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans. First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model. First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation. Day to day, Week to week, Month to month Systems & Data Foundation Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.). Establish data quality standards, access controls, and governance practices. Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?” Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind. Evaluate and implement technology or process improvements to support revenue growth. CS & Sales Enablement Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks. Create rules of engagement between Sales and CS for complex GTM. Build enablement function infrastructure (topics/process/schedule-not training delivery). Strategic Revenue Support Build tracking for strategic/payment partner merchants critical to NRR. Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands. Create capacity planning models based on pipeline velocity and customer growth. Territory planning, quota setting, and compensation administration. Support pricing and packaging changes with data and tracking. Support mid-funnel pipeline reviews and Sales/CS QBRs. Identify and surface GTM and CS inefficiencies through data analysis. Build merchant health scoring, expansion potential tracking, and red-to-green workflows. Design reporting that gives executives visibility, managers clarity, and reps actionable insights-from pipeline health to forecasting accuracy. You Might Be a Fit If You've built RevOps from scratch (6-8+ years of experience, including at least one 0→1 build or major foundation reset). You're deeply data-driven, with a mindset of “if the data isn't there, how do we get it?” You're comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable. AI is a strength, not a buzzword-you can point to concrete examples of how you use it in your current role. You're hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling. You know the RevOps tooling landscape, and have good judgment about what actually works at scale. You're pragmatic and intentional, balancing short-term fixes with longer-term system design. You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders. What Good Looks Like You can answer “where are we vs. Sales and CS targets?” quickly using trusted data. Executives rely on ELT-ready dashboards that communicate complex business simply. Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources. Salary range: $140,000-$200,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn't your typical work-from-home job-we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote About Automattic Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our Privacy Policy. You can track your application status and more at MyGreenhouse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV. Our proprietary technology leverages online and offline data to drive measurable, incremental outcomes at scale for the world's top brands. With the ability to identify and reach nearly every U.S. household, and exclusive access to $100B+ in annual transactions and hundreds of billions of real-time intent signals, PebblePost delivers unparalleled precision, scale, and performance for marketing campaigns. About the role As a Campaign Operations Manager at PebblePost, you'll own the end‑to‑end campaign lifecycle from building, launching, and optimizing campaigns while driving weekly pacing to deliver budgets in full. You'll turn performance into clear insights and next steps, guide creative timelines/QA, and partner with a cross‑functional pod to hit goals and scale what works. You will report to the Senior Director of Customer Operations. You will: Own the end-to-end campaign operations lifecycle for Programmatic Direct Mail campaigns, providing platform guidance to brands and internal teams. Build and launch campaigns in the PebblePost Platform with Technical Account Managers, ensuring accurate setup, data hygiene, and QA prior to go-live. Serve as the platform SME, collaborating within a cross-functional pod (Brand Partnerships, Technical Account Management, Campaign Ops/Analytics) to align goals, define testing/measurement plans, optimize performance, and manage stakeholder communications Monitor campaign pacing so we deliver each brand's budget in full. Deliver data-driven reporting and actionable recommendations to brand teams and the pod. Advise brands on creative timelines (proofing/approvals) and manage the creative workflow and QA so assets meet specs, are approved on time in full, and align with planned in‑home windows. You have: 3+ years of ad operations or digital marketing experience supporting large mid-market and enterprise B2C brands Managed multiple enterprise campaigns at once with total deal values of at least $20M annually Set up campaigns on ad servers, managed creative assets, and configured targeting parameters Used analytics tools to monitor metrics like impressions, clicks, and conversions, making data-driven decisions to improve campaign performance and ROAS. Taken raw data from performance and other reports, communicated strategy and told a story to brands Scheduled ads according to campaign objectives and target audience, ensuring proper ad format and delivery Experience with Google Suite, Confluence, Monday.com and Salesforce Bachelor's Degree from an accredited college or university or equivalent experience Our benefits Remote-friendly team Unlimited PTO policy Comprehensive medical, dental and vision plans Cell phone reimbursement program Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts Employee-based 401(k) program Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options The salary range is a reasonable estimate based on aggregate data for all US locations. Any offered salary is determined by a wide range of factors including but not limited to; candidate location, cost of labor, market data/ranges, internal equity, internal salary ranges, applicant's skills, prior relevant experience, certain degrees and certifications (e.g. JD/technology, for example). Salary range: Low: $110,000 - High: $130,000 PebblePost is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is continuing to expand how we deliver care beyond the screen. As our Field Operations Manager, you'll play a critical role in shaping how in-person care is planned, executed, and scaled across markets. This role owns the operational foundation behind field-based visits, ensuring care teams have clear standards, effective tools, and the right support to deliver high-quality in-person encounters. You'll focus on building systems and processes that enable consistency and accountability across care teams, while partnering closely with Operations, Clinical, and regional leaders as in-person care models evolve. This is an opportunity to step into a highly visible role with meaningful ownership, where your work directly impacts patient experience, care team efficiency, and health plan performance. What You'll Do Own the design, execution, and ongoing improvement of Pair Team's in-person care delivery operations Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins Translate health plan and payer requirements into clear, repeatable operational processes for care teams Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends Use data to identify gaps, recommend process improvements, and inform operational decisions Support operational changes and new program launches as in-person care models evolve across markets Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams What You'll Need 5+ years of experience in healthcare operations, field operations, or care delivery programs Experience building, scaling, or improving in-person or field-based operational models Proven ability to translate health plan or payer requirements into clear, repeatable workflows Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders Prior people management experience, including coaching and developing operational or coordination teams Strong operational judgment with the ability to identify systemic issues and design sustainable solutions Comfort working with data and metrics to assess performance and drive continuous improvement Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment Because We Value You Competitive salary: $95,000 - $115,000 (depending on experience) Equity compensation package Flexible vacation policy - take the time you need to recharge Comprehensive health, vision & dental insurance $50 employer contribution to active HSA accounts 401k through Guideline Life insurance and AD&D Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: We're looking for a Senior Manager, People Systems to join our People team. You'll own the strategy, governance, and technical delivery of Vercel's global People systems driving excellence in Workday configuration, integrations, data integrity, audit, and compliance. This role blends strategic leadership with hands-on execution. You'll ensure that every data flow, from onboarding to payroll to analytics, is accurate, compliant, secure, and auditable. You'll lead a high-performing team responsible for maintaining Vercel's single source of truth for employee data, while partnering across People, Finance, IT, Security, and Legal to ensure operational and regulatory alignment. You'll report to the Director, People Ops Infrastructure and Services, and ideally, you're based within commuting distance of one of our offices in San Francisco or New York City, which would include in-office anchor days on Monday, Tuesday, and Friday. We are also open to remote candidates in the US. If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Own Workday administration and configuration, including business processes, integrations, security roles, and permissions, ensuring clean data flows across all People systems. Lead data integrity and governance programs defining validation standards, monitoring data quality, and establishing audit-ready processes across the employee lifecycle. Manage and optimize integrations across key People systems, including the ATS, LMS, performance management and compensation planning tools. Partner with Finance, IT, and Security to ensure integrations and data pipelines meet internal controls, SOX-readiness, and privacy standards. Drive audit and compliance readiness, maintaining documentation, access reviews, and evidence for SOX, SOC2, and other internal or external audits. Develop and maintain data lifecycle management and privacy practices that meet global standards (GDPR, CCPA). Establish structured change-management, release-management, and testing protocols to ensure data accuracy and compliance through every deployment. Monitor and report on data accuracy metrics, integration performance, and audit controls, translating insights into actionable improvements. Build and mentor a team with technical roles and data administrators, fostering a culture of ownership, precision, and continuous improvement. About You: 8 + years of progressive HRIS or People Systems experience with deep expertise in Workday configuration, integrations, and data management, including 3-5+ years leading high-performing global teams. Have led or contributed to large-scale Workday or multi-system implementations connecting multiple HR and Finance tools. Proven ability to design and maintain audit-ready controls, including SOX-compliant processes and internal control testing frameworks. Demonstrated success building and maintaining integrations across core People technologies, including ATS, LMS, compensation, performance, payroll, and finance systems. Strong understanding of data privacy, compliance, and audit frameworks (GDPR, CCPA, SOC2, ISO 27001). Experienced in data integrity management, with the ability to build validation routines, monitor data flows, and ensure accuracy across systems. Skilled at collaborating cross-functionally with Finance, IT, Security, and Legal to align on controls, risk mitigation, and reporting. Operate with extreme ownership, precision, and urgency, maintaining compliance and data quality in fast-moving, ambiguous environments. Passionate about building reliable, compliant systems that empower speed, trust, and operational excellence. Bonus If You: Bring experience with automation platforms, APIs, or GRC tools that enhance system observability and control. Have supported public-company audit readiness or designed controls aligned with SOX, ISO, or SOC2 frameworks. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $160,000.00 - $220,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About ePremium We are passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded with a team of brilliant and experienced individuals and leaders. Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning and winning. Our business is dependent on happy clients who understand and participate in the ePremium vision. Summary The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics. Job Description Summary The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics. Have direct leadership of a team of supervisors, leads, and associates Plan for, communicate, manage, and track daily activities Manage and direct activities to meet performance metrics Manage on-site and off-site teams Provide on-going coaching and training to associates In collaboration with others, design or redesign workflows and processes Act as the point of contact for various service-related tasks Support other department leaders and associates in the delivery of ad hoc tasks and activities Maintain knowledge of all company products and programs Facilitate regular one on one meetings and periodic performance reviews with associates Perform quality management in real time and using call/chat recordings Provide mentoring, coaching, and ongoing training Focus on high levels of customer satisfaction with clients Work in partnership with the Sales organization; will work daily with Sales Executives Leverage existing clients for new/additional business, proven ability with upselling Qualifications What We're Looking For (Minimum qualifications) 5 years' experience with customer service-related roles 2+ years of call center management experience Demonstrated professionalism with other associates and other departments Considered a subject matter expert on customer experience and providing positive feedback A self-motivated leader with strong communication skills Ability to work well in a team environment Ability to build and foster a positive working environment Proven time management, project management and organization skills Handles change well and can coach change management for others A results-orientated attitude with a desire to continuously learn new skills Creative problem solving skills Ability to learn proprietary software Willingness to perform work alongside associates as needed Education Requirements College degree or post high-school education Customer Service Certifications a plus Type Full time, Salary, Exempt Location Mason, Ohio We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday. Benefits Include Competitive Pay Health Insurance: Medical, Dental, Vision and Prescription Plans Health Savings Accounts Flexible Spending Account Dependent Flexible Spending Account Critical Illness Accident Retirement Savings Plan (401K) with discretionary company match Short and Long Term Disability Company Paid $25,000.00 life insurance Supplemental Life and AD&D Insurance Employee Assistance Program Paid Holidays Paid Vacation Paid Volunteer Time Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #inhabithires

OUR STORY AND HOW YOU CAN HELP CONTRIBUTE Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1. EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don't uphold our end of the bargain, we'll do our best to make it right. We're seeking an Operations Manager for our Columbus market who is an innovative and effective leader with a business owner's mentality who will lead, manage and grow this market. In this role, you will be responsible for ensuring a smooth, efficient and profitable operation with a focus on driving operations results, consistency, team member development, optimizing workflows and profitability, and continuous improvement. As a dynamic company, we move fast and seek to continuously improve - and while this will be a very demanding position, you'll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country - and we have a lot of fun while we're doing it. We're proud of our journey and we're eager to share our story with shoppers, clients and consignors across the world! Discover everything uncommon at EBTH.COM. Duties: ● Lead facility in successful day-to-day operations by driving quality, service level and productivity goals. ● Promote a positive work environment by ensuring the appropriate staffing, the continuous training of team members, recognition, mentoring and coaching. ● Regularly review established key performance indicators with team members. ● Implement new processes and test technological advancements to help improve internal operations. ● Train and develop teams in preparation for future roles. ● Hold all team members accountable to achieving individual and department goals. ● Reward and recognize high performance and provide career path and growth opportunities for team members. ● Conduct frequent team or individual meetings to communicate successes, challenges and improvement. ● Partner and coordinate with support functions such as sales, marketing, human resources, tech, and finance to ensure programs and changes are handled effectively. ● Perform other duties as assigned. CREDENTIALS WE ARE SEEKING ● Bachelor's degree preferred; MBA is a bonus. ● 5-7 years experience in a supervisory or management role. ● Profit & Loss management experience. ● Experience with project management and metric development. ● Excellent communication and presentation skills. ● Strong relationship-building skills and ability to interact effectively at multiple levels. ● Proficient leadership experience with growing a team. ● An obsession with the customer experience. ● Experienced working in an operationally complex business. ● A team player mentality with an ability to work independently. ● Ability to recruit and build productive operations teams. ● Ability to solve problems, build and think creatively in challenging situations.