Case Manager jobs at Hope Enterprises - 823 jobs

Job Purpose The mission of Hope of the Valley Rescue Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. HOTV's Tiny Homes/Cabin Communities provide a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, housing navigation, and case management services to support their trajectory in obtaining permanent housing . Working under the supervision of the Program Manager, the Housing Focused Case Manager fulfills the mission of the Hope of Valley Rescue Mission by successfully providing direct services to homeless participants in HOTV's Tiny Homes/Cabin Communities Program. Primary Duties and Responsibilities Responsible for providing support to homeless individuals in the following areas: housing focused case management, housing readiness, accessing housing assistance programs, completing housing applications, advocacy, housing search and placement, etc. Conduct CES assessment to determine appropriate permanent housing intervention and service needs Navigate persons to permanent housing placement or programs that will assist with safe and stable housing - Rapid Rehousing, DHS- Housing for Health, Homeless Section 8, Tenant-Based Supportive Housing, Housing Choice Voucher Program, HOPWA, VASH, Project Based Housing, SRO, Shared Housing, Low Income Housing, etc. Responsible to develop a Housing & Services Plan (HSP) to streamline participants towards permanent housing and specific goals Connect program participants to community resources that will support the goal of permanent housing acquisition (credit repair, legal aid, housing rights, etc.) Coordinate transportation for participants to housing appointments (Unit viewings, Housing Authority Interviews, etc.) Assist clients in obtaining move-in assistance resources as available (deposit assistance, furniture, etc.) Responsible to work in collaboration with shelter support Staff Follow-up with each participant on a regular basis to ensure they are making progress towards their goals Responsible to complete and maintain current documents required for the client files, including assessments, individualized housing plans, case notes, housing applications, housing vouchers, lease agreements, exit reports, etc. Travel is required for this position. Other Duties Include Develop and maintain professional working relationships with landlords, sober livings, and other housing providers to establish a “database” of available housing units Attend and participate in Team Meetings, Trainings, Case Conferencing, CES Meetings, Coalition Meetings, Homeless Services Meetings, etc. Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required Responsible for meeting specific performance outcomes for applicable LAHSA contracts Submitting reports, documentation and connecting with outside agencies Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff Facilitate and supervise regularly scheduled departmental staff meetings and resident house meetings; Uphold all HOTV and LAHSA Rules, Regulations, and Policies. Use de-escalation and mediation techniques to help clients work through conflict Other duties as assigned Qualifications Understand and support the mission statement of Hope of the Valley Rescue Mission Bachelor's Degree in Social Work or related field or three (3) years' experience working with the homeless or similar population (preferably in a housing related capacity) preferred Must possess solid proficiency of Microsoft Office Suite Excellent verbal and written communication skills. Must possess basic grammar and spelling skills Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision Excellent time management skills. Must possess the ability to meet deadlines and work with attention to detail Must possess excellent problem-solving skills Ability to interact with others professionally Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred Knowledge of HUD guidelines on Subsidized Housing Programs preferred Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness preferred Valid CPR/First Aid certification or ability to obtain within 30 days of hire Must be TB-cleared prior to hiring A criminal background check is required Local travel may be required A Valid CA driver's license is required Employment Classification FLSA Status: Non-Exempt Payroll Status: Hourly Work Schedule: Full Time PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. ◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. ◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage. Sunday - Thursday: 8:00am - 4:30pm

(with $7,500 Completion Bonus) Job Type: Travel Contract Duration: 15 weeks Shift: 5x8 Days Pay: $3,282.40 /week (plus $2,500 completion bonus per contract, up to $7,500 after three contracts) Job Summary: The RN Case Manager coordinates patient care across the continuum, ensuring safe, efficient, and cost-effective services. This role involves assessing patient needs, developing care plans, facilitating transitions, and collaborating with healthcare providers, payers, and community resources to optimize outcomes. Key Responsibilities: Conduct comprehensive assessments of patients' medical, psychosocial, and discharge needs. Develop individualized care plans in collaboration with the healthcare team. Coordinate services including home health, rehabilitation, and community resources. Monitor patient progress and adjust care plans as needed. Facilitate communication between patients, families, providers, and insurance companies. Ensure compliance with regulatory requirements and documentation standards. Advocate for patients to ensure quality care and resource utilization. Educate patients and families on care plans, discharge instructions, and available resources. Qualifications: Education: Graduate of an accredited nursing program (Associate or Bachelor's degree in Nursing). Licensure: Current RN license in [State]. Certifications: Basic Life Support (BLS) - Required Case Management Certification (CCM or ACM) - Preferred Experience: Minimum 2 years of clinical nursing experience; prior case management or discharge planning experience preferred. Skills & Competencies: Strong knowledge of care coordination, discharge planning, and utilization review. Excellent communication and negotiation skills. Ability to work independently and manage multiple priorities. Proficiency in electronic health records and case management software. Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity for documentation and computer use. Benefits: Weekly pay with competitive rates Health, dental, and vision insurance 401(k) retirement plan with company match Referral bonuses for referring talented professionals into our network Flexible schedules and personalized career support About ATC Healthcare ATC Healthcare has been a leader in healthcare staffing for nearly 40 years, offering personalized placement and support to healthcare professionals nationwide. With over 60 locations, we are committed to connecting skilled nurses, therapists, and clinicians with rewarding career opportunities. Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may vary by assignment and may change at any time with or without notice. Reference: 58212815

(with $7,500 Completion Bonus) Job Type: Travel Contract Duration: 13 weeks Shift: 5x8 Days Pay: $2,484/week (plus $2,500 completion bonus per contract, up to $7,500 after three contracts) Job Summary: The RN Case Manager coordinates patient care across the continuum, ensuring safe, efficient, and cost-effective services. This role involves assessing patient needs, developing care plans, facilitating transitions, and collaborating with healthcare providers, payers, and community resources to optimize outcomes. Key Responsibilities: Conduct comprehensive assessments of patients' medical, psychosocial, and discharge needs. Develop individualized care plans in collaboration with the healthcare team. Coordinate services including home health, rehabilitation, and community resources. Monitor patient progress and adjust care plans as needed. Facilitate communication between patients, families, providers, and insurance companies. Ensure compliance with regulatory requirements and documentation standards. Advocate for patients to ensure quality care and resource utilization. Educate patients and families on care plans, discharge instructions, and available resources. Qualifications: Education: Graduate of an accredited nursing program (Associate or Bachelor's degree in Nursing). Licensure: Current RN license in [State]. Certifications: Basic Life Support (BLS) - Required Case Management Certification (CCM or ACM) - Preferred Experience: Minimum 2 years of clinical nursing experience; prior case management or discharge planning experience preferred. Skills & Competencies: Strong knowledge of care coordination, discharge planning, and utilization review. Excellent communication and negotiation skills. Ability to work independently and manage multiple priorities. Proficiency in electronic health records and case management software. Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity for documentation and computer use. Benefits: Weekly pay with competitive rates Health, dental, and vision insurance 401(k) retirement plan with company match Referral bonuses for referring talented professionals into our network Flexible schedules and personalized career support About ATC Healthcare ATC Healthcare has been a leader in healthcare staffing for nearly 40 years, offering personalized placement and support to healthcare professionals nationwide. With over 60 locations, we are committed to connecting skilled nurses, therapists, and clinicians with rewarding career opportunities. Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may vary by assignment and may change at any time with or without notice. Reference: 3155011

(with $7,500 Completion Bonus) Job Type: Travel Contract Duration: 13 weeks Shift: 5x8 Days Pay: $2,400.80/week (plus $2,500 completion bonus per contract, up to $7,500 after three contracts) About the Role We are seeking an experienced RN Case Manager to join our care coordination team. The RN Case Manager will oversee patient care plans, ensuring continuity of care across multiple settings. This role focuses on advocacy, resource management, and achieving optimal health outcomes for patients. Key Responsibilities Assess patient needs and develop individualized care plans. Coordinate care transitions between inpatient, outpatient, and home settings. Collaborate with physicians, social workers, and interdisciplinary teams to ensure comprehensive care. Monitor patient progress and adjust care plans as needed. Educate patients and families on treatment options, discharge planning, and community resources. Ensure compliance with regulatory requirements and documentation standards. Advocate for patients to optimize quality of care and cost-effectiveness. Qualifications Education: Associate or Bachelor's degree in Nursing (BSN preferred). Licensure: Current RN license in the state of practice. Certifications: BLS required; CCM (Certified Case Manager) preferred. Experience: Minimum 2 years of clinical nursing experience; case management experience strongly preferred. Strong communication, organizational, and problem-solving skills. Benefits: Weekly pay with competitive rates Health, dental, and vision insurance 401(k) retirement plan with company match Referral bonuses for referring talented professionals into our network Flexible schedules and personalized career support About ATC Healthcare ATC Healthcare has been a leader in healthcare staffing for nearly 40 years, offering personalized placement and support to healthcare professionals nationwide. With over 60 locations, we are committed to connecting skilled nurses, therapists, and clinicians with rewarding career opportunities. Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may vary by assignment and may change at any time with or without notice. Reference: 3106986

OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants.Job Responsibilities Conduct Welcome Calls, file appeals, take action on claims needing attention, respond to Claimant calls, SMS, and emails, and other claim management work streams Offer an empathetic, best-in-class experience for our claimants Proactively communicate with claimants, ensuring they are informed of the progress of their cases. Collaborate with SSA/DDS to resolve case-related issues and keep the case on track. Use our technology to support claimants through the application and adjudication process Help improve our technology and operations, providing feedback to strengthen our ability to help claimants Proactively identify challenges and offer solutions. Qualifications Minimum of one year of SSDI/SSI case management experience is required. Strong organizational and time-management skills to handle a large caseload. Thorough knowledge of Social Security's disability process and familiarity with DDS/SSA forms. Ability to work in a fast-paced environment while maintaining attention to detail and task completion. Preference for a small start-up environment with high ownership and high responsibility. Desire to transform the disability application and adjudication process. Ability to quickly pivot, change process, and adopt new ways of doing things. Familiarity with Salesforce or a similar CRM This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.

St. Louis County Justice Services has an exciting opportunity working within its Choices Drug and Alcohol Program. This position will utilize an evidence-based approach to make a positive impact in the lives of program participants. This role is funded through a grant until 6/30/2027 but expected to renew. The typical work hours will be from 8:00am - 5:00pm Monday - Friday. As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short- and long-term disability. To learn more County benefits, please visit Competitive Benefits - St. Louis County Website St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit Public Service Loan Forgiveness | Federal Student Aid Examples of Duties Essential Function Examples Provides direct care to Choices graduates in a therapeutic environment conducive to recovery and healing from addiction. Researches and presents new developments/information regarding addiction and treatment. Possesses a working knowledge of the tools required to maintain recovery. Documents and tracks client attendance. Responsible for concern persons meetings and sessions with the family members and clients Conducts meetings with family members and/or graduates to provide guidance and support as needed. Collects data for the preparation of statistical reports. Maintains annual attendance figures for reporting purposes. Maintains caseload of clients. Performs such additional duties as may properly be required of a position in this job class. Minimum Qualifications Equivalent to a related Bachelor's Degree. Additional Information SELECTION AND APPOINTMENT:A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County. HOW TO APPLY: Applicants interested in applying for this position should visit our website at*************************************** We only accept On-line applications. EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at ************** for more information on this policy. St. Louis County Division of Personnel, 7th Floor Clayton, MO63105 ************* Relay MO 711 or ************ An Equal Opportunity Employer Fax: ************** ***********************

Adult Therapist / Medical Case Manager Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities. Ken neth Young Cen ter offers a robust ben e fit pack age that is high ly com pet i tive to the mar ket and offers all full-time employ ees the following: 403(b) plan with orga ni za tion al matching Medical Insurance (Blue Cross and Blue Shield of Illi nois - BCBS) Den tal (BCBS), and Vision Insur ance (BCBS) with low employee premiums Long Term and Short Term Dis abil i ty (BCBS), no cost to employee Flex i ble Spend ing Account (with annu al rollover) Basic life insur ance (50k) paid for by the organization and option for addi tion al vol un tary cov er age for self, spouse, or depen dents (BCBS) Incentive program with potential for quarterly bonuses Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit) Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF) To fur ther pro mote an active and healthy work/ life bal ance, KYC also offers a gen er ous amount of paid time off and staff holidays. 4 weeks of Paid Time Off (With increas es based on seniority) 8 Paid Orga ni za tion-Wide Hol i days 3 Per son al Float ing Hol i days annually Job Scope: In collaboration with agency psychiatrists and medical secretary will deliver re-assessment and treatment planning services, brief individual crisis intervention or supportive counseling, symptom management skill building groups, and case management and/or community support individual to a primary population of Adult clients receiving medication treatment only services. As adult therapist, provide individual, group and family treatment that targets improvement in functional impairments. Primary Responsibilities: Provide initial intake screening and mental health assessments that identify service needs and recommend options for care Share assessment findings with clients Involve client and/or couple in the development of treatment plan goals, objectives and interventions that address their assessed behavioral health needs Provide face-to-face mental health re-assessment as needed but at least annually for medication only clients. Meet with medication only clients for treatment planning review and modification as needed but at least every 6 months. Provide brief crisis intervention, stabilization services and supportive counseling to meds only clients. Regularly consult with psychiatrists on specific client related clinical issues. Provide individual, marital, group, or family therapy service Provide case management services to assist clients and their families with access to needed benefits and services Provide coordinated care by initiating or participating in client centered consultation with internal and external providers involved in care or services Reassess and review treatment progress with clients and their families at proscribed intervals Provide back-up coverage for Medical Secretary. Assist in establishing effective communication between the Center, other social agencies serving clients, and the Community Performance Requirements Work cooperatively with Adult Services team members to assure clients timely access to quality services Meet agency quality and compliance standard by accurately completing clinical documentation and service reporting in a timely manner Meet or exceed service productivity target Implement evidenced based practices to ensure use of effective and efficient treatment that best address client needs Participation in staff training and development seminars Working cooperatively with other Center teams and programs to maintain smooth continuity of care when cases are shared across teams Become familiar with and utilization of outside resources as needed to provide comprehensive services to clients Participate in supervision with Adult Outpatient Services Coordinator and in regular performance appraisals as directed Understand the different funding sources available to the population served and the requirements for billing each of the funding sources Education and Experience Masters degree from an accredited college or University in Social Work, Psychology or closely related discipline and be licensed or eligible for certification. Must have supervised experience in providing counseling and/or psychotherapy services Must demonstrate knowledge in the areas of diagnostic assessment, long and short term treatment, family systems theory and group treatment Must have basic computer and keyboarding skills Schedule/Timekeeping Full Time, Exempt, 37.5 hour work week The medical case manager/therapist must be prepared to work a flexible schedule in response to the needs of the target population served. This schedule may include evening and Saturday hours. Kenneth Young Center is an Equal Opportunity Employer

Under immediate supervision, incumbents in the class of Juvenile Correctional Counselor (Entry) supervise and counsel justice-involved youth detained in or committed to a County institution; learn to maintain order and structure within assigned area on a daily basis; learn to teach classes, provide counseling and assist detained youth in using other resources and opportunities. Incumbents may be assigned to offer support, guidance and direction in a community setting. Incumbents are expected to learn techniques for effective supervision and/or counseling of youth preparatory to promotion to the journey level. This class is the entry-level class in the Juvenile Correctional Counselor series. The class is distinguished from the: * Juvenile Correctional Counselor class, which are experienced counselors who are expected to perform at a higher level of competence with only general supervision. WORKING CONDITIONS * Incumbents must be able to work in a restricted, sometimes hostile environment. * Incumbents may be required to lift objects weighing more than 100 pounds with assistance. * Employees in this class will be working in a detention facility environment and thus will be subject to exposure to communicable diseases, disruptive and confrontational people, potentially combative and violent people, intense noises, odors, and blood and other bodily fluids. * Hours of Work: Incumbents may be required to work weekends, holidays, irregular hours, on-call, and after normal business hours. ESSENTIAL DUTIES This class specification represents the core area of responsibilities; specific position assignments will vary depending on the needs of the department. * Learns how to ensure the security, daily care and custody of youth within a pod including counseling, mediating disputes, monitoring group dynamics amongst youth, assisting in emergency situations, serving meals and overseeing laundry care and distribution, logging and dispensing inhalers and medicated shampoo as prescribed by medical staff, and performing all other duties to oversee the health and safety of those in custody. * Learns to provide crisis intervention counseling including suicide prevention counseling, to youth. * Learns when and how to refer youth to behavioral health. * Learns to provide general counseling and cognitive behavioral training to give support or to modify youths' behavior; may give personal guidance and counseling to reduce anxiety and tension of youth who are detained. * Learns to facilitate Cognitive Behavioral Training (CBT) groups; implements behavioral management program; conducts CBT mini-cycles with youth; creates and monitors weekly and monthly case plans. * Learns to manage assaultive behavior; prepares behavior summaries and written daily observations, including special incident reports for youths on a daily basis or as needed; enforces the policies and procedures of the institution. * Learns to plan recreation and other activities independently for medium to large groups of justice involved youth of varying ages, gender, ability and sophistication. * Learns to monitor individual and group behavior and attitudes independently to avoid and manage conflicts; maintains constant observation; conduct safety and security checks; conducts authorized felony or misdemeanor searches of youth and all required institutional searches; supervises work, school and study time, meal time, clean-up, visits, and all other group activities of youth; documents the behavior of individuals by writing timely reports and keeping accurate records. * Learns to process youth during intake to the facility. Orients all youth to the facility setting and to staff expectations. Instructs youth in social and life skills. * Learns procedures to transport youth to medical, dental, court or other mandatory appointments. * Learns to provide emergency medical first aid treatment as needed. * Inspects incoming and outgoing mail; calculates and records point totals for behavior management; issues supplies. * Learns to conduct drug testing of youth. * Learns to assist in providing treatment in a community-based program; assists in rehabilitation by facilitating an integrated system of care, using the expertise of other agencies and personnel; facilitates conferences with families and assigned personnel; acts as a liaison with and supports families; provides vocational assessments and educational support. * May appear in court to answer questions or serve as a witness. POSITION REQUIREMENTS Education: Completion of thirty (30) semester units is required from an accredited college or university, preferably in criminology, social work, psychology, sociology or a closely related field. OR Experience: Six (6) months of related experience supervising groups in a detention facility. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS * Applicants are required to possess, or have the ability to obtain, a valid California Driver's license, Class C. * Incumbents are required to possess a current First Aid and Personal Safety certificate or obtain one within 60 days of appointment. * Incumbents are required to possess a current CPR certificate or obtain one within 60 days of appointment. * Incumbents have limited Peace Officer powers as delineated in the California Penal Code and therefore are required to complete training under Section 832 of the California Penal Code or equivalent within twelve (12) months of appointment. * Peace Officers must meet minimum standards concerning citizenship, age, character, education and physical/mental condition as set forth in Section 1031 of the California Government Code. * Incumbents are required to complete the Juvenile Counselor Core Course certified by the California Board of State and Community Corrections Standards and Training for Correctional Programs or equivalent with twelve (12) months of appointment. Note: All licenses, certificates and registrations must be kept current while employed in this class. PHYSICAL REQUIREMENTS * Mobility and Dexterity: Positions in this class typically require stooping, kneeling, reaching, standing, walking, grasping, feeling (i.e., sense of touch), and repetitive motion for 50% of a typical shift but may be higher. * Lifting, Carrying, Pushing and Pulling: Positions in this class require exerting up to 100 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly, to move objects. Occasionally may require physical restraint of youth including lifting and holding in excess of 100 pounds with assistance. * Vision: Positions in this class require the employee to have close visual acuity, with or without correction, to prepare and analyze data and figures, view a computer terminal, read, etc. Positions in this class also require employees to have depth perception in order to operate a motor vehicle. Employees in this class must have the visual acuity to make observations of surroundings and must demonstrate color vision sufficient to distinguish colors in order to describe events in an accurate manner. * Hearing/Talking: Positions in this class require the employee to perceive the nature of sounds at normal speaking levels with or without correction and have the ability to receive detailed information through oral communication. Positions in this class require the employee to express or exchange ideas by means of the spoken word. Detailed or important instructions must often be conveyed to others accurately, loudly, and/or quickly. OTHER REQUIREMENTS * Must pass a physical exam and psychological exam as a condition of hire. * Independent Travel: Incumbents are required to travel independently, for example, to attend meetings, trainings, classes and seminars and to transport juveniles. * Background Checks: The County may conduct a background check and a reference check on candidates prior to appointment to a position within this class. The background check may include the State of California Department of Justice, the Federal Bureau of Investigation (FBI), the Child Abuse Central Index (CACI), and criminal checks in any City/County where the applicant has lived, worked or gone to school. * Drug Testing: Candidates for positions in this class and employees in this class will be subject to Pre-Employment, Reasonable Suspicion, Post Accident, Return-To-Duty and Follow-Up drug testing in accordance with the Solano County Alcohol and Drug Free Workplace Policy. * Child Abuse Reporting: Selectees for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting. * Language Proficiency: Some positions allocated to this class will require the applicant to speak, read and write in a language other than English. * Within 18 months of appointment, incumbents must demonstrate necessary knowledge and abilities and meet the minimum requirements to be promoted to Juvenile Correctional Counselor. SELECTION PROCESS 02/15/2026 - Deadline to submit application and required documents for the 1st Information Session and Written Exam 03/10/2026 - Tentative date for Information Session and Written Exam 03/31/2026 - Deadline to submit application and required documents for the 2nd Information Session and Written Exam 04/29/2026 - Tentative date for 2nd Information Session and Written Exam Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant's ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Applications must be submitted through the NEOGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at **************, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Education documents may be required for this recruitment. College units are required for this position. Candidates must submit a copy of their college diploma (verifying the degree, date earned and area of specialization) or official/unofficial transcripts (verifying institution, student, date, degree and area of specialization conferred) by the final filing deadline. Candidates who fail to submit their diploma or transcripts by the final filing date will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to **************, or by email to ****************************. Be sure to include the recruitment title (Juvenile Correctional Counselor - Entry) and the recruitment number (25-512010-01). If submitting documents by email include the recruitment title and recruitment number in the subject field VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran's preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the "Selection Process"), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form. This form must be received in the Human Resources Department by the deadline identified under the selection process of the recruitment. Applicants will be contacted to discuss the specifics of the request.

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/Application Opening: January 9, 2024Application Deadline: ContinuousSalary Range: $113,100. 00-$144,326. 00 Yearly; **************** sf. gov/classifications/?class Code=2940 (effective January 1, 2026) Eligible List Duration resulting from this examination process will be continuous List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Conducts unannounced visits to see elders and dependent adults in their living environment. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e. g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. Conducts a needs assessment for clients in need of protective services. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. Provides education to individuals and agencies on the role and authority of APS. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. Qualifications 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. ***Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment. *** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ************** org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San FranciscoInformation About The Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment Opportunity Disaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applica

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 9, 2024 Application Deadline: Continuous Salary Range: $113,100.00-$144,326.00 Yearly; ********************************************* Code=2940 (effective January 1, 2026) Eligible List Duration resulting from this examination process will be continuous List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected “elder” and “dependent adult” abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an “elder” or “dependent adult;” assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Conducts unannounced visits to see elders and dependent adults in their living environment. Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. Conducts a needs assessment for clients in need of protective services. Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. Provides education to individuals and agencies on the role and authority of APS. Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. Qualifications 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. ***Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment.*** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco Information About The Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at ************** or by email at [email protected]. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Compensation: $113,100.00 to $144,326.00 Yearly: ********************************************* Code=2940&set Id=COMMN Eligible List Duration: resulting from this examination process will be continuous. List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. Conducts crisis interventions during business hours or after hours. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. Evaluates and approves psychiatric treatment and medications included in clients care plans. Continually assesses appropriateness of placements and the least restrictive level of care. Completes various types of applications and forms related to placement, legal, financial, and medical issues. Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers.. Documents cases in a clinically significant and timely manner using applicable digital case management system. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. Qualifications 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); AND Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) OR Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special Condition Twelve (12) months experience working with Mental Health Programs ***Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment.*** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************************************************************************************************************************** Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ******************************************************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************************************ Additional Information Regarding Employment with the City and County of San Francisco Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Right to Work Veterans Preference Copies of Application Documents Diversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit ***************************************************************** and begin the application process. Select the “I'm Interested” button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, ************************). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at ************** or by email at [email protected]. All of your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly ********************************************* Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES: Interviews clients by telephone or in person in various locations (e.g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. Qualifications Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Attention to Detail: Focusing on the details of work content, work steps, and final work products Customer Focus: Attending to the needs and expectations of customers Reading Comprehension: Understanding and using written information Using Technology: Working with software applications Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: **************************************************************** Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: Information About the Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Veterans Preference Right to Work Copies of Application Documents Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at [email protected] or at ************. You can also reach Miguel Campos at [email protected] or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

: Company Description This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Compensation: $113,100. 00 to $144,326. 00 Yearly: **************** sf. gov/classifications/?class Code=2940&set Id=COMMNEligible List Duration: resulting from this examination process will be continuous. List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. Conducts crisis interventions during business hours or after hours. Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. Evaluates and approves psychiatric treatment and medications included in clients care plans. Continually assesses appropriateness of placements and the least restrictive level of care. Completes various types of applications and forms related to placement, legal, financial, and medical issues. Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers. . Documents cases in a clinically significant and timely manner using applicable digital case management system. Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. Qualifications 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification:Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); ANDPossession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) ORCurrent proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); ORPossession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); ORCurrent proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); ORPossession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); ORCurrent proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special ConditionTwelve (12) months experience working with Mental Health Programs ***Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment. *** Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ************** org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************** org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23. pdf Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** smartrecruiters. com/CityAndCountyOfSanFrancisco1/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************* org/civilservice/rules. Additional Information Regarding Employment with the City and County of San FranciscoInformation About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment Opportunity Disaster Service WorkerADA AccommodationRight to WorkVeterans PreferenceCopies of Application DocumentsDiversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit **************** smartrecruiters. com/CityAndCountyOfSanFrancisco1/ and begin the application process. Select the “I'm Interested” button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov. org, @sfdpw. org, @sfport. com, @flysfo. com, @sfwater. org, @sfdph. org, @asianart. org, @sfmta. com, @sfpl. org, @dcyf. org, @first5sf. org, @famsf. org, @ccsf. edu, @smartalerts. info, and @smartrecruiters. com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants sh

This posting has been amended for administrative purposes on September 30, 2025. THIS IS A CITYWIDE EXAM San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. * Compensation: $113,100.00 to $144,326.00 Yearly: ********************************************* Code=2940&set Id=COMMN * Eligible List Duration: resulting from this examination process will be continuous. * List ID: CBT-2940-X00050 At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under general supervision, positions in class 2940 Protective Services Worker within the Office of the Public Conservator in the Department of Aging and Adult Services provide a broad range of clinical/advocacy services to temporary/permanent conservatees and collateral contact with a multidisciplinary team. In general, an average caseload is approximately 65 clients and can be more or less depending on case intensity and program capacity. The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM). The population also includes individuals who may have involvement with the Criminal Justice System and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. The Office of Conservatorship Services has an average caseload of 700, with approximately half of these individuals placed outside of San Francisco County in either locked psychiatric facilities or residential care homes. Therefore travel is required in order to meet the needs of the conservatee and our service mandate by State and County regulations. The average number of miles driven per month is 350. The 2940 is responsible for managing an independent caseload and is assigned mental health (LPS) conservatorship investigations as well. This involves interaction with Mental Health Court, including Public Defender and District Attorney, Department of Public Health, hospitals, jails and community agencies. In addition to assessments and making recommendations for levels of care, the conservator is also responsible for advocating these recommendations, which may at time be at conflict with the interests of other stakeholders. Basic computer skills are required to perform charting on electronic systems (Avatar and Panoramic), emailing (the bulk of inter and intra agency communication is done through e-mail). ESSENTIAL DUTIES AND FUNCTIONS According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. * Conducts investigations to determine eligibility for psychiatric care and services, including interviews and information gathered from collateral sources. * Conducts regular in-person visits in a variety of settings including jail, state hospital, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities as well as community settings within and outside the City and County of San Francisco. * Conducts crisis interventions during business hours or after hours. * Completes time sensitive court reports and provision of expert testimony witness to the Superior Court as needed. * Evaluates and approves psychiatric treatment and medications included in clients care plans. * Continually assesses appropriateness of placements and the least restrictive level of care. * Completes various types of applications and forms related to placement, legal, financial, and medical issues. * Utilizes productivity tools such as Microsoft Office Suite to complete various work duties including coordinating case conferences, presentations, and communicating with team members and other necessary service providers.. * Documents cases in a clinically significant and timely manner using applicable digital case management system. * Works collaboratively with other city departments, including Public Health, Police, Jail, and City Attorney's Office. How to qualify 1. Education: Possession of a master's degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR A Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program OR Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described. AND 3. License & Certification: * Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR); AND * Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS) OR * Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR * Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR * Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR * Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR * Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS). Special Condition * Twelve (12) months experience working with Mental Health Programs * Please note: With your application, please upload copies of your Master's degree or transcripts and valid permanent or temporary license issued by the State of California Board of Behavioral Sciences as an attachment.* Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: Training and Experience Evaluation (Weight: 100%) Candidates who meet the minimum qualifications will be invited to take a Training and Experience Evaluation. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score. A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2940 Protective Services Worker job-related knowledge, skills and abilities for placement on the eligible list. Note: The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. To find Departments which use this classification, please see ************************************************************************************************************************** Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ******************************************************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at ************************************ Additional Information Regarding Employment with the City and County of San Francisco * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Right to Work * Veterans Preference * Copies of Application Documents * Diversity Statement How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit ***************************************************************** and begin the application process. * Select the "I'm Interested" button and follow instructions on the screen. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at ************** or by email at ********************. All of your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly ********************************************* Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES: * Interviews clients by telephone or in person in various locations (e.g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. * Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. * Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. * Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. * Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. * Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. * Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. * Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. * Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. * Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. How to qualify Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at ******************************************************* Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to: * Critical Thinking: Analytically and logically evaluating information, propositions, and claims * Attention to Detail: Focusing on the details of work content, work steps, and final work products * Customer Focus: Attending to the needs and expectations of customers * Reading Comprehension: Understanding and using written information * Using Technology: Working with software applications * Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: **************************************************************** What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco: * Information About the Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at ************************** or at ************. You can also reach Miguel Campos at *********************** or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/Application Opening - January 4, 2023Application Deadline for Session 14: April 3, 2026; Tentative Exam Date for Session 14: April 2026Application Deadline for Session 15: July 2, 2026; Tentative Exam Date for Session 15: July 2026Salary Range: $113,100 - $144, 326 Yearly 2940-Protective Services Worker | City and County of San Francisco (sf. gov) San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Job Description Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children's Services program. This includes activities related to: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations. ESSENTIAL TASK AND DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the child, youth, and family. Exploring safety, well-being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner. Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home. Maintaining case information on applicable computerized case management system(s). Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family's needs and complies with relevant laws, rules and regulations. Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan. Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to families. Building community partnerships through relationship building and educating community organizations about Family and Children's Services. Staying abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various online child welfare resources and participating in work groups and site teams to contribute to the development of policies. Ensuring all assigned cases meet compliance standards and scheduling work accordingly. Testifying in Court and adhering to Court protocol in compliance with legal requirements. Ensuring the well-being of children placed in homes by identifying homes to meet children's needs and closely monitoring their placement and providing assistance to out of home care providers so that children go to mandatory parental visits, medical and dental appointments in order to comply with mandatory county and state procedures, rules and regulations. Preparing written correspondence, electronic records and court reports by maintaining well documented records in a clear and timely manner according to agency procedures. Qualifications 1. Education a. Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work education (CSWE); OR b. Possession of a Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum). AND 2. Experience a. Satisfactory completion of two semesters of graduate field placement, which involved the provision of direct services to families or children in one of the following or closely related areas: child welfare, family counseling, juvenile probation, pediatric social work, adolescent alcohol and drug counseling or school social work; OR b. Six (6) months post baccalaureate professional work experience which involved the provision of direct services to families or children in one of the areas previously described. AND 3. License: Possession of a valid California class C driver's license and clear Motor Vehicle Record (MVR). Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. LICENSE, CERTIFICATION AND SPECIAL CONDITIONS: Some positions in Class 2940 Protective Services Worker may require bilingual proficiency depending upon the department's bilingual needs. Only those eligible candidates who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. SPECIAL REQUIREMENTS: The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents will be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts. Note: A current copy of the driver license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at **************** sf. gov/knowledge/experience-education/. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, diagnose and apply intervention techniques to child, family and adult related problems; knowledge of social work methods and practices; theories of human behavior and group dynamics; interviewing, investigative and intervention techniques; child development, the aging process, parenting skills, adolescence, substance abuse, familial violence; causes and treatment of child abuse, family dynamics, death and dying; crisis intervention; and mental health/illness; needs and problems of children, families and adults from diverse socio-economic and cultural backgrounds; community resources and community organizations; policies and procedures relating to the provision of social services; investigative techniques, reporting requirements, and court procedures related to social services; the laws, rules and regulations governing the operation of public social services agencies; therapeutic modalities and pharmacology. A passing score must be achieved on the written multiple choice exam in order to continue in the selection process. Candidates who pass the exam will be placed on the eligible list in rank order according to their written examination score. Score Banking: Scores attained on the Protective Services Worker Exam for Family and Children Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of “banked” scores may no longer be appropriate. In such a rare circumstance, candidates with “banked” scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San Francisco:Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment OpportunityDisaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from notification@smartrecruiters. com that their online application has been received in response to every announcement for which they file. Applicants should retai

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: ***************************************** * Application Opening: January 9, 2024 * Application Deadline: Continuous * Salary Range: $113,100.00-$144,326.00 Yearly; ********************************************* Code=2940 (effective January 1, 2026) * Eligible List Duration resulting from this examination process will be continuous * List ID: CCT-2940-X00049; REF36550S San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description This is the entry-level class in the Protective Services Worker series. Adult Protective Services (APS) is a state-mandated program administered by the City and County of San Francisco (CCSF), HSA, and DAS. Under general supervision by the APS program, the Protective Services Worker (PSW) receives and responds to reports of suspected "elder" and "dependent adult" abuse including neglect, self-neglect, and financial abuse. The PSW performs professional investigations and case management services to victims of abuse. This includes activities related to evaluating the level of harm or risk of harm, to the person and the estate of an "elder" or "dependent adult;" assessing biopsychosocial functioning, including the medical condition, cognitive/psychological status, and adequacy of care and support system; orchestrating ongoing services to maximize the use of community resources, and to help protect victims from further harm once the case is closed. Essential Duties and Functions According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list. * Conducts unannounced visits to see elders and dependent adults in their living environment. * Investigates the allegations and conducts a risk assessment through interviewing the victim, family, relatives, neighbors, and others to assess for immediacy. * Arranges for immediate protective interventions and emergency services as necessary, including medical assessments, emergency shelter, or in-home protection, e.g. acts as a liaison on the medical aspects of the case with providers of services and other agencies that provide medical care, until the immediate dangers are resolved. * Gathers, documents, and reviews important detailed financial, personal, and confidential information, and writes investigative reports, findings, and service plan notes. * Conducts a needs assessment for clients in need of protective services. * Develops a Service Plan and organizes the initial care plan as appropriate, including supported decision-making activities. * Provides counseling for clients and significant others to alleviate the identified problems and to implement the service plan to restore optimum social functioning, and health adjustment within the client's capacity; assists them in order to address personal and environmental difficulties, which perpetuate poor health and dysfunction, and interfere with self-care and self-protection. * Monitors the Service Plan and follows up through field visits and telephone contacts with clients, relatives, and other concerned individuals until the service goals have been achieved. * Assists with multidisciplinary team meetings with healthcare providers, hospitals, and the Public Health/Mental Health Department, and other City agencies involved to further their understanding of significant social and emotional factors underlying the client's health, social, or environmental problems. * Designs interventions in collaboration with medical professionals, social service providers, law enforcement, or other relevant systems by contributing with information to help determine the level of care and services pertinent to the client's welfare. * Provides education to individuals and agencies on the role and authority of APS. * Conducts public presentations about casework in a confidential, multi-disciplinary setting; collaborates and cooperates with the community and the CCSF partner agencies. * Uses a personal computer to prepare, review, and maintain records, correspondence, and reports; manages case documentation in an APS database; maintains timely email correspondence. How to qualify 1. Education: Possession of a Master's Degree in Social Work from a school accredited by the Council on Social Work Education (CSWE); OR Master's Degree from a two (2) year counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND 2. Experience: Satisfactory completion of two semesters of graduate field placement which involved the provision of direct services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency, or alcohol and drug counseling and treatment program; OR Six (6) months post-baccalaureate professional work experience which involved the provision of direct services to elders, dependent adults, or adults in one of the areas previously described. * Please note: With your application, please provide a copy of your Master's Degree diploma or transcripts. Unofficial transcripts are acceptable. Please upload to your application as an attachment.* Note: Applicants who will receive their Master's degree by the end of the current semester/quarter may submit a written request to be placed on the eligible list under waiver pending receipt of the Master's degree; for these applicants, appointment referral is contingent upon verification of the required education and experience. Applicants must meet the Minimum Qualifications requirements by the time the application is submitted unless applicants provide a written request to be placed on the eligible list under waiver pending receipt of the Master's degree. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Special Requirements The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments. Note: All positions require possession of a valid California Class C driver's license and clear Motor Vehicle Record (MVR). Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at *************************************************** Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Written Examination - Multiple Choice (100%): Candidates who meet the minimum qualification will be invited to a written multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: ability and skill to assess, knowledge of psycho-social functioning development, individual psychodynamics, family dynamics, and social systems; knowledge of socio-economics factors; knowledge of and ability to apply relevant laws; ability to assess the client's functioning, safety, and to develop an appropriate case plan. Score Banking: Scores attained on the Protective Services Worker Exam for Adult Protective Services will be 'banked' for two years, starting from the date of the examination. This means that, during this two-year time period, candidates need not take this test again. However, after one year, a candidate has the option to either (a) keep the same score and apply their test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test. If a candidate opts to re-test, the re-test score becomes the candidate's official score since it is the most recent. If a significant modification is made to this exam in the future, the application of "banked" scores may no longer be appropriate. In such a rare circumstance, candidates with "banked" scores would be required to re-take the exam sooner than the two-year period specified above should they apply to another job opportunity where the modified exam is used. The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process. What else should I know? Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Upon passing the exam, candidates will be placed on the eligible list for a period of 12 months. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at ************************* The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at **************************************************** Additional Information Regarding Employment with the City and County of San Francisco * Information About The Hiring Process * Conviction History * Employee Benefits Overview * Equal Employment Opportunity * Disaster Service Worker * ADA Accommodation * Veterans Preference * Right to Work * Copies of Application Documents * Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit *********************** to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from ******************************** that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos-Salas, by telephone at ************** or by email at ***********************. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

: This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: **************** sf. gov/knowledge/process/ Application Opening: January 12, 2026 Application Deadline: The final day to apply is February 2, 2026 Salary Range: $73,944 - $113,516 yearly **************** sf. gov/classifications/?class Code=2905&set Id=COMMN WHO WE ARE San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description Under general supervision, eligibility workers serve clients from diverse cultural and socio-economic backgrounds by reviewing and determining initial and continuing eligibility for a variety of human services programs. Positions in this classification require strong customer service skills, including the ability to communicate clearly, listen actively, and respond with empathy and professionalism. Senior Eligibility Workers are responsible for carrying out rules and regulations pertaining to various social service programs, explaining them to clients and the general public, and providing assistance in a courteous and respectful manner to ensure a positive client experience. According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. ESSENTIAL DUTIES:Interviews clients by telephone or in person in various locations (e. g. offices, client's home, hospitals, various institutions) to gather all relevant and pertinent information in order to determine new or continuing program eligibility. Explains eligibility programs, qualification standards, policy and procedures to clients; assists clients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy; answers questions and provides information to clients and the general public both in person and over the phone. Applies legal criteria to determine eligibility; prepares client's budget to determine eligibility; provides recommendations regarding financial eligibility for assistance programs; determines eligibility and grant amount; reviews and determines re-certification. Uses various computer software/systems to: input and maintain confidential client eligibility information, verify information, update case records, process applications, and ensure correct administration of benefits. Reviews and verifies statements and information received from applicants to identify and resolve discrepancies; reviews, identifies, and corrects discrepancies when assigned to different tasks or cases. Verifies and resolves client problems involving non-receipt of benefits; navigates various computer software/systems to identify and resolve issues. Reviews selected cases as needed with supervisor to assess the quality of the eligibility determination process. Prepares and generates correspondence addressed to clients, client's representative(s), and State agencies. Refers potential and current clients to a variety of social work services, specialists, and community-based partners, as needed. Writes detailed case narratives that summarize critical eligibility information and document interactions. Condition of Employment: Induction Training As a condition of employment to 2905 HSA Senior Eligibility Worker position(s), candidates will be required to participate in paid Induction Training which may last up to six (6) months. This includes classroom-based training, assessments, and on-the-job training. Candidates offered positions in this class must be available to start employment on a date determined by the Agency. Induction Training is primarily conducted in-person at various Human Services Agency buildings located throughout San Francisco. In addition to in-person training, online/remote sessions may take place. Training will be held Monday through Friday from 8:00AM to 5:00PM. Strict attendance is observed. The Induction Training is designed to provide new eligibility workers with fundamental information and guidelines to determine eligibility benefits, mathematical skills to perform calculations of income and potential benefits, reading and comprehension skills, skills to interpret and apply local, State and Federal laws and ordinances to aide in the determination of public benefit programs, and program and benefits information to explain eligibility guidelines to applicants, clients and to the general public. On-the job training is designed to provide new eligibility workers with real-world applications of training fundamentals acquired through classroom-based training. New employees MUST successfully meet the standards of the Induction Training (classroom-based training/assessments AND on-the-job training) as a condition of employment. Failure to successfully complete the Induction Training will be grounds for dismissal. New eligibility workers that successfully complete the classroom portion of Induction Training will also participate in on-the-job training where real-world application of training fundamentals will be applied. Qualifications Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university; OR Experience: 1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR 2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans' benefits. Substitution: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at **************** sf. gov/knowledge/experience-education/. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Multiple Choice Examination (Weight -100%): Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to:Critical Thinking: Analytically and logically evaluating information, propositions, and claims Attention to Detail: Focusing on the details of work content, work steps, and final work products Customer Focus: Attending to the needs and expectations of customers Reading Comprehension: Understanding and using written information Using Technology: Working with software applications Fact Finding: Obtaining facts and data pertaining to an issue or question This computer-administered exam can be taken at home or at a time and location of one's convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation. This is a standardized examination and therefore, in accordance with Civil Service Rule 111. 11. 4, inspection privileges do not apply to the questions and answers of this examination. A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process. For your reference, a Multiple-Choice Test Preparation Manual is available here: *********** sfdhr. org/modules/showdocument. aspx?documentid=18426. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e. g. , as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at **************** sf. gov/. ] The terms of this announcement may be appealed under Civil Service Rule 110. 4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at *********** gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San Francisco:Information About the Hiring ProcessConviction HistoryEmployee Benefits Overview Equal Employment OpportunityDisaster Service WorkerADA AccommodationVeterans PreferenceRight to WorkCopies of Application DocumentsDiversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit **************** sf. gov/ to begin your application process. Computers are available for the public (9:00 a. m. to 4:00 p. m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from notification@smartrecruiters. com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at vanessa. quintano@sfgov. org or at ************. You can also reach Miguel Campos at miguel. campos@sfgov. org or at ************; Recruitment ID: X00114 The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless o

This advertisement is for a 12 month Limited Term, Full-Time position that may be extended to 24 months, or may become permanent. This position is located in Chowchilla, Madera County. Please indicate the position number and job control number on your application: JC-504295, ************-XXX. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application. Please see attached duty statement for full details. You will find additional information about the job in the Duty Statement. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * CORRECTIONAL COUNSELOR I Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-504295 Position #(s): ************-XXX Working Title: Correctional Counselor I Classification: CORRECTIONAL COUNSELOR I $7,642.00 - $9,162.00 J $9,249.00 - $11,101.00 K New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Madera County Telework: In Office Job Type: 12 Month Limited Term - Full Time Department Information Vision We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment. The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaboration efforts to increase representation at all levels of the Department. CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitation and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities. Central California Women's Facility is located in the Central San Joaquin Valley approximately 30 miles north of Fresno. Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities. Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board. Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services. Candidates new to CDCR or the Division of Juvenile Justice are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter. When submitting supporting documents, PDF file format is preferred. CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to ***************** This advertisement may be used for other vacancies that occur during the life of this recruitment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/3/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Central California Women's Facility Attn: Hiring and Recruitment (Personnel) 23370 Road 22 P.O. Box 1501 Chowchilla, CA 93610-1501 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Central California Women's Facility Personnel (Hiring and Recruitment) 23370 Road 22 P.O. Box 1501 Chowchilla, CA 93610-1501 08:00 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Degree and/or School Transcripts * Statement of Qualifications - A Statement of Qualifications is required and must be submitted with your Examination / Employment Application (STD.678) Examination and Employment Application. Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued. Benefits Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the California Department of Human Resources (CalHR) Salary and Benefits at: ********************************************************** Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at: ******************************************************************************************* Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at: ***************************************** -State-Civil-Service-Employee-Benefits-Summary.aspx. This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Hiring and Recruitment ************** ext: 5038 Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Hiring and Recruitment ************** ext: 5038 California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. STATEMENT OF QUALIFICATIONS A statement of Qualifications (SOQ) is being REQUIRED to obtain information regarding each applicant's knowledge, skills, and abilities as related to the Correctional Counselor I position. Applications received without an appropriate SOQ based on the instructions below will be rejected for being incomplete and will not be considered. Additionally, resumes, cover letters and all other materials will not be considered as a response to the SOQ. No more than two pages, justified, single spaced, 12 point Arial font and use a standard letter-sized paper with 1" margins. Your document needs to be titled "Statement of Qualifications" and your full name must be typed on the top of each page. In your SOQ, describe your experience / skills as it relates to the questions below. Number your responses to match the question, and each question must be answered separately. 1. Describe your work experience with probation, parole, and/or correctional casework. ADDITIONAL INFORMATION * Priority consideration will be given to Reemployment/Departmental Restriction of Appointment/State Restriction of Appointment/Surplus candidates * This advertisement will be used for other vacancies that occur during this recruitment * Various methods of appointments may be considered, unless specified in this advertisement. If applying as a T&D, it MUST be indicated on your application * Positions filled limited term or as a Training and Development may become permanent * All applications may be screened (based on information provided on your application) and only the most qualified will be interviewed. Therefore, please be as thorough as possible when filling out application. Please attach resume or additional documents if necessary * Incomplete applications will be screened out. Including those submitted without the required documentation (i.e. education, certification, credential) * Departments are not required to contact all candidates with list eligibility; therefore, candidates are encouraged to search for vacancies they may be eligible for and apply * The main communication for this position will be through email. Please ensure you have a valid email address and contact number on your application and CalCareers profile. It is the applicants' responsibility to check their email inbox, to include junk emails, for any correspondences regarding their application status. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.