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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Ithaca, NY | $84,474 | $40.61 |
| 2 | Reading, PA | $81,106 | $38.99 |
| 3 | Jersey City, NJ | $75,939 | $36.51 |
| 4 | Canton, OH | $73,592 | $35.38 |
| 5 | Ashburn, VA | $68,436 | $32.90 |
| 6 | Waco, TX | $61,771 | $29.70 |
| 7 | Duluth, GA | $59,334 | $28.53 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Senior Technical Support Manager | $117,285 | $56 | - |
| 2 | Customer Service Director | $111,342 | $54 | - |
| 3 | Director Of Customer Care | $108,949 | $52 | - |
| 4 | Customer Operations Director | $108,797 | $52 | - |
| 5 | Vice President Customer Services | $108,095 | $52 | - |
| 6 | Director, Customer Support | $107,559 | $52 | - |
| 7 | Operations Support Supervisor | $106,228 | $51 | - |
| 8 | Senior Customer Support Engineer | $101,950 | $49 | - |
| 9 | Customer Operations Manager | $97,942 | $47 | - |
| 10 | Product Support Manager | $89,413 | $43 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | MRI Software | $102,653 | $49 | 4 |
| 2 | Modis | $84,541 | $41 | - |
| 3 | Eze Castle Integration | $83,405 | $40 | - |
| 4 | Intellinet Corporation | $79,605 | $38 | - |
| 5 | Softdocs | $78,138 | $38 | - |
| 6 | IS&T | $77,425 | $37 | - |
| 7 | Computing Solutions | $76,873 | $37 | - |
| 8 | Octo | $76,796 | $37 | - |
| 9 | Applied Information Sciences | $76,701 | $37 | - |
| 10 | JMA Information Technology | $76,550 | $37 | - |
| 11 | LTi Technology Solutions | $76,363 | $37 | - |
| 12 | Ellucian | $76,094 | $37 | 2 |
| 13 | IT Solutions | $75,898 | $36 | - |
| 14 | Akimeka | $75,889 | $36 | - |
| 15 | BV Solutions Group, Inc. | $75,666 | $36 | - |
| 16 | Netrix | $75,647 | $36 | - |
| 17 | Digicon | $75,502 | $36 | - |
| 18 | Miles Technologies | $75,419 | $36 | - |
| 19 | Apogen Technologies, Inc. | $75,343 | $36 | - |
| 20 | Anthology | $60,703 | $29 | - |