Hospice of Michigan jobs - 93 jobs

Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Clinical Quality Nurse passionate people to provide high quality patient care to join our team! Job Summary: Responsible for providing ongoing clinical practice monitoring in support of the mission of NorthStar Care Community. The Clinical Quality Nurse Specialist is responsible, through monitoring and supporting clinical staff, for ensuring quality and compliance with practice standards and regulatory requirements, thereby ensuring that patients and caregivers receive the best hospice experience possible. Essential Functions: Demonstrates and teaches NorthStar Care Community protocols and standards and regulatory requirements as they relate to the patient care delivery process. Demonstrates the highest standards of charting and clinical care management. Demonstrates expertise in infection control practices and compliance with organizational infection control policies and procedures. Proactively assists in identifying learning and performance needs of clinical staff, including newly hired and current staff. Conducts patient visits with clinicians to monitor for compliance with the Five Star Visit model in addition to compliance with clinical standards of practice, compliance to policies and procedures, and compliance to regulatory requirements. Conducts patient chart audits to assess clinician's ability to document timely, accurately and thoroughly, focusing and documenting patient decline related to terminal diagnosis. Provides immediate performance feedback to the clinician following a clinical visit. Communicating results of the audit. Identifying both positive practices as well as areas of opportunity. Collaborates with nursing leaders, providing results of auditing activities and coordinating a plan for performance improvement. Collaborates with Institute staff to meet the educational needs of clinical staff when deficiencies are identified during chart audits and patient visits. Acts as a teacher and mentor to newly hired staff as well as current staff to poise the staff member for success. Reviews various sources of quality data with quality and compliance leadership to identify areas of opportunity to improve clinical practice in the organization. Documents all audits into the NSCC quality monitoring platform. Collaborates with clinical leadership to continuously improve clinical practice and achieve high quality consistent patient outcomes. Proactively participates in quality assurance processes/programs. Attends IDT meetings to ensure discussion is focused on updating plans of care, documentation is complete and includes objective and evidence of ongoing decline. Participates in survey preparedness activities as needed. Maintains a positive working relationship with internal and external customers. Periodically attends scheduled team RNCM meetings to foster education, priorities, provide support. Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. Adjusts to changes in workload and schedules based on changing team priorities. Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth. Adheres to organizational code of conduct, policies and procedures and all regulatory and legal requirements. Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: Bachelor of Science in Nursing preferred. Registered Nurse (RN) licensure in the State of Michigan required. Three (3) to five (5) years of demonstrated experience in Hospice RN case management required. Advanced knowledge and clinical expertise in hospice and palliative care required. Demonstrated strong understanding of regulatory/compliance requirements and performance improvement processes. Certification in hospice and palliative nursing (CHPN) preferred. Demonstrates characteristics, skills and enthusiasm for teaching and mentoring staff. Demonstrated subject matter expert for electronic medical record. Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required. Demonstrated willingness to add to own professional growth. Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes. Ability to effectively use technology in support of management and clinical operations. Must possess sound judgment; effective organizational, prioritization and follow-through skills;attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. Must demonstrate eligibility to work in the United States.

Provide comfort beyond medicine - support patients and families with spiritual care ate life's most sacred moments At Gentiva, we believe every patient deserves dignity, peace, and connection-no matter where they are on life's journey. Our Hospice Chaplains offer more than prayers and presence; they bring comfort, guidance, and meaning when it's needed most. We're looking for a compassionate Hospice Chaplain to provide non-denominational spiritual and emotional support to patients and families facing end-of-life care. As a valued member of our interdisciplinary team, you'll help ensure that no one walks this path alone. This is a Per Diem, as needed position. What You'll Do as a Hospice Chaplain: Provide spiritual and emotional support to patients, families, and caregivers in alignment with their beliefs and values. Offer non-denominational, inclusive care that respects all faiths, spiritual traditions, and cultural backgrounds. Serve as an integral member of the interdisciplinary team, participating in patient care conferences and collaborating with nurses, social workers, aides, and medical staff. Assess spiritual needs of patients and families and develop individualized spiritual care plans. Conduct visits, prayers, blessings, and rituals as appropriate and requested by the patient or family. Assist families during times of grief, loss, or transition, and provide bereavement support and counseling. Build relationships with local faith leaders and community resources to support patients' and families' unique spiritual needs. Maintain timely and accurate documentation of spiritual assessments, interventions, and outcomes. About You The candidate must meet one of the following educational requirements: Bachelor's degree in theology, religion, human services, counseling, psychology, or sociology (or as required by state-specific regulations) A minimum of one unit of ACPE-accredited Clinical Pastoral Education (CPE) Note: Degrees from accredited institutions are preferred. If a degree is from a non-accredited college or university, AVPO approval is required prior to hire. We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Keywords: ACPE, CPE, BCC, Hospice Chaplain, Spiritual Care Coordinator, Ministry Jobs, Palliative Care Jobs, Hospice Jobs, Pastoral Counseling Location Heartland Hospice Our Company At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

Job Summary: Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology. Essential Functions: * Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI). * Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development. * Performs clinical record review activities for data collection. * Compiles, analyzes, trends and reports quality data in the following areas: hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction. * Works collaboratively with nursing supervisors/managers/directors to assure documentation is complete and consistent with care and reflects legal requirements. * Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology. * Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes. * Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation. * Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies. * Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics. * Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues. * Participates in the evaluation, development and revision of policies and procedures for hospice. * Participates on various committees related to Organizational Quality and Education. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Registered Nurse with a baccalaureate degree in nursing, preferably a Master's Degree in a health-related discipline. Minimum three (3) years' direct hospice experience may be considered in lieu of BSN degree. * Requires two to three years related quality and accreditation experience. * Current RN licensure in State of Michigan and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Extensive knowledge of Hospice regulations and standards preferred. * Excellent written, verbal and interpersonal skills necessary to interact with a wide variety of staff. * Is self-directed and able to work with minimal supervision. * Requires knowledge of quality assessment and utilization review functions, principles and practices. * Theoretical and practical knowledge of principles of adult learning and ability to develop and present educational programs. * Quantitative, analytical and computer skills to collect, analyze, display and present data. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have ability to occasionally work extended days. * Must be eligible to work in the United States.

Job Summary: The Business Operations Assistant supports hospice clinical teams through efficient management of administrative, regulatory, and documentation processes. This position ensures the seamless operation of clinical workflows by accurately documenting communications, managing critical data within the electronic health record (EHR), and coordinating with internal and external stakeholders to maintain compliance with hospice regulatory standards. The assistant serves as a vital link between patients, families, providers, and interdisciplinary teams, handling sensitive information with professionalism and discretion. Essential Functions: * Interacts with patients/families/caregivers and employees in a courteous and professional manner. * Accurately documents all telephone calls in computer-based system in a timely manner. * Exercises a high level of critical thinking/decision making to maximize the use of organizational resources, providing assistance, as needed, to support clinical team members, often completing work that may be time-sensitive or challenging due to patient care needs. * Independently manages assigned workflows within the EHR and communication platforms to ensure timely task resolution and compliance with documentation standards. * Monitors necessary reports to meet regulatory standards by auditing reports from the EHR: Admission HIS Audit, Discharge HIS Report, Admission CTI Report, Recert CTI/F2F Report, Provider Order Tracking Report, Level of Care Order Report. Collaborates with manager and clinical team members as needed. * Follows up with external physicians to obtain following preference and verbal certification for admission to meet federal regulations. Communications with patients/patients' representatives when applicable. * Collaborates and communicates with providers, internal scheduling department, and clinical managers to ensure face-to-face encounters are completed in accordance with regulatory and compliance standards. * Inventories medical supply stock in assigned dispensing areas, monitoring expiration dates and replenishing supplies, as needed, for clinical team members, allowing the site to be survey ready. * Maintains and updates forms, brochures, and office supplies, and replenishes, as needed, for clinical team members. * Ensures separated employees' equipment is secured and returned to Information Technology (IT) * Prepares death certificates in electronic death registry system for completion by the hospice physician and processing by funeral homes, ensuring timeliness, accuracy and compliance with state and local reporting requirements. Follows up when and if corrections are required at a local or state level. * Performs new hire/annual N-95 Mask Fit Testing for clinical team members. * Reviews, organizes and audits admission, recertification, and discharge documentation within the EHR to ensure accuracy, completeness, and compliance in accordance with hospice regulatory standards. * Serves as a preceptor for onboarding new Business Operations staff, guiding documentation practices, regulatory awareness, and systems use. * Supports assigned Clinical Manager(s) with orientation for new hires to the clinical team. * Oversees all requests for private health information, including requests for copies of medical record entries. Follows up with requestors to identify specific information sought, purpose, and to determine if patient authorization is required, collaborating with Quality/Compliance, as needed, to ensure HIPAA guidelines are followed. Completes billing for invoicing and release of health information. * Manages shipping for returned pain pumps to vendors. * Ensures all orders, including certifications, are processed for signature to meet regulatory requirements. Responsible for follow up with external provider offices for outstanding orders that have not been signed and returned for the EHR chart. * Provides required documentation to contracted facilities and external providers to meet regulatory requirements. * Manages inventory and deployment of telehealth devices to clinical team members. * Processes incoming and outgoing mail for sites and maintains postage machines at locations. * Attends and provides administrative support for clinical departmental meetings as needed. * Responds expediently to requests for order/lab report findings from external providers or to requests from external partners for patient progress reports and Plan of Care Updates. * Processes condolence material for bereaved family members. * Provides support to the Caregiver Support Center for mailing informational packets to callers. * Completes death and discharge audits to ensure that the EHR is correct, and all the required documentation has been received to meet regulatory requirements. * Maintains working knowledge of hospice Medicare Conditions of Participation and state-specific regulations to support compliant documentation practices. * Serves as a point of contact for troubleshooting EHR or documentation workflow questions from site-based clinical staff. * Provides weekend coverage and adjusts to changes in workload and schedules based on changing departmental/organizational priorities. * Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth. * Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * High school diploma or equivalent required. * One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. * Computer literate, with basic Microsoft Office Word and Excel skills required. * Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. * The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * This position may require travel between office sites as scheduled. * This position will require weekend hours on a scheduled basis. * Must be eligible to work in the United States.

QUALIFICATIONS & EXPERIENCE * High school graduate or equivalent, with one-year previous experience as a home health aide. * Maintains license as a Certified Nurse's Aide from the State of Michigan. * Maintains current BLS certification. * Completes the Home Health Care Aide Skills Assessment Test and Skills Demonstration with a passing score of 80 percent or better. * Experience with issues concerning the terminally ill, and death/dying, and pain and symptom management. * Presents a negative TB skin test and/or chest X-ray and other tests as required by Hospice Care of Southwest Michigan. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up-to-date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Hospice Aide is a paraprofessional member of the Interdisciplinary Team who works under the supervision of a RN and performs various services for a patient as necessary to meet the patient's personal needs promote comfort and to enable the patient to remain in the home by supplementing the patient 's/family's/caregiver's abilities for home management. The Hospice Aide is responsible for observing the patient, reporting, and documenting these observations and care performed. The Hospice Aide will be assigned in a manner that promotes quality, continuity, and safety of a patient's care. RESPONSIBILITIES AND DUTIES Responsibilities of the Hospice Aide, but not limited to, the following: * Performs personal care needs after given a patient's assignment and attending to their requests promptly. If unable to perform a certain task, report to the Hospice Nurse or designee immediately. * Meets safety needs of patient and using equipment safely and properly (footstools, side rails, O2, etc.) * Provides or assists patients in all aspects of personal care, including baths, back rubs, oral hygiene, shampoos, changing bed linen as part of the Plan of Care. * Assists in dressing and undressing and feeding the patient as assigned. * Plans and prepares nutritious meals and other household tasks, which are part of the Plan of Care. * Takes and records oral and axillary temperatures, pulse, respiration, and blood pressure when ordered (within the training limitations of the aide). * Provides proper care and observation of patient 's skin to prevent breakdown of tissue over bony prominence. * Reports on patient's condition and significant changes to the appropriate Interdisciplinary Team member. Also aware of the caregiver or other individuals living with the patient and interpersonal issues. * Assists in ambulation and exercise as instructed by the Hospice Nurse or Therapist. * Offers and assists with bedpans and urinals. * Provides assistance as assigned with light laundry needs. * Performs range of motion and other simple procedures as an extensional therapy service as ordered (within the training limitations of the Aide). * Provides respite for patients/families/caregivers when on-site, as appropriate. * Keeps patient 's living area clean and orderly, as assigned. * Respects of patient /family/caregiver environment and patient's personal needs. * Stays informed about changes in the field of Hospice care; shares information with appropriate Hospice personnel and administrative personnel. * Promotes Hospice referrals in the community; maintains a good standing in the community. JOB LIMITATIONS The Hospice Aide will not function in any manner viewed as the practice of nursing according to the Nurse Practice Act. Specifically, the Hospice Aide will not administer medications, take the attending physician or designee's orders, or perform procedures requiring the training, knowledge and skill of a licensed nurse, specifically sterile techniques. Global Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Microcomputer, a wide variety of medical/clinical equipment, tools, and supplies, and household supplies. SPECIALIZED SKILLS * Good oral and written communication skills. * Good organizational skills. * Good internal and external organizational sensitivity. * Ability to accept different lifestyles, cultures, beliefs, and values. * Strong clinical skills with emphasis on knowledge of patient's personal needs. * Must complete at least 12 hours of inservice education annually to maintain certification as a Nurse's Aide. WORKING CONDITIONS * General office, multi-office sites, and floors. * In and out of automobile. * Community and home environment, including adult foster care homes, assisted living, nursing homes, or other residence of the patient. * Exposure to infectious disease. PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and occasionally carrying 0 - 50 pounds (1 to 33% of time), pushing, pulling, and repetitive hand motions associated with writing and computer keyboard typing. CONTINUING EDUCATION REQUIREMENTS Centrica personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Job Summary: The Referral Intake Specialist serves as the first contact/voice of the organization, for those seeking hospice care. Their communication must be courteous, professional, and knowledgeable of the specifics of hospice care as well as the broader scope of the organization in its entirety. The Referral Intake Specialists, working within the Contact Center, is the "front door" for patient care within our organization and must exemplify our mission of "Every Person, Every Time", in everything they do. Essential Functions: * Processes all referrals coming into the organization via phone, fax, email and extended care information network (ECIN). * Provides to callers/customer the welcoming, supportive environment within each contact, from an organization fully prepared to respond to their needs, both routine and those critical in nature. * Proactively responds to crisis calls, taking appropriate action to resolve the situation for a positive outcome. * Responsible for accurate data entry of referrals, and detailed, specific coordination with numerous internal departments and outside agencies, that directly affects the delivery of care to patients and families * Collaborates with the Field Staff Scheduler, Manager or designee to identify interdisciplinary team staff, if available, to facilitate patient admissions. * Exercises a high level of critical thinking/decision to maximize the use of organizational resources, providing assistance, as needed, to support field clinicians in completing work that may be time sensitive or challenging due to outside factors. * Stays in tune with departmental and organizational changes that affect the delivery of care. * Reviews and analyzes patient files, various reports, incoming paperwork associated with the intake of a new patient. Also copies, faxes and or/emails various documents as needed that support the efficient day-to-day operations of the referral/intake process. * Collaborates with families, guardians, clinicians and administration to assist in the complete of remote consents. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to organizational Code of Conduct, policies, procedures, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Associate's degree in a business related or social services field or a minimum of (five) 5 years of full time health care, hospice care and/or business operations work required; Bachelor's Degree preferred. * A minimum of two (2) years of telephone-related experience required; experience within a health care environment highly preferred. * Must demonstrate strong proficiency in Microsoft Office products. Intermediate to advanced experience with Excel spreadsheets and database management. * Must possess excellent interpersonal skills, sound judgement, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be familiar with and have operational knowledge of standard office business machines. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking bending, reaching and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including holidays and weekends. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must be eligible to work in the United States.

Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Statewide Legacy Giving Director passionate to provide high-quality patient care to join our team! Job Summary: The Statewide Legacy Giving Director is responsible for developing, implementing, and leading a comprehensive planned giving program that supports the long-term fundraising goals of the NorthStar Care Community. This leader cultivates, solicits, and stewards a portfolio of donors and prospects with an interest in legacy giving, including bequests, charitable trusts, beneficiary designations, and other planned gift vehicles. In addition, the Director collaborates closely with the major gifts team and assists with high-value donor relationships where planned giving and major giving intersect. This position plays a key role in securing transformational philanthropic support that advances the organization's mission to provide end-of-life care across the state. Essential Functions: * In collaboration with the AVP, designs and leads a statewide planned giving strategy aligned with organizational goals. * Manages a portfolio of planned giving prospects, including identification, cultivation, solicitation, and stewardship. Ensures financial goals are met or surpassed for designated areas of annual budget. * Develops personalized donor plans to foster deep, values-based philanthropic relationships. * Serves as the organization's subject matter expert on charitable estate and gift planning. * Partners with legal, finance, and foundation operations teams to ensure accurate gift documentation, compliance, and administration of planned gifts. * Builds and maintains strong relationships with estate planning attorneys, financial advisors, and other professional partners. * Maintains an up-to-date understanding of charitable giving laws, IRS guidelines, and estate planning best practices. * Cultivates and stewards a select portfolio of major gift prospects. * Proactively keeps abreast of fundraising procedures being used in the nonprofit arena. * Works cooperatively and collaboratively with NorthStar Care Community staff to match departmental needs with funding sources. * Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Represents the NorthStar Care Community at events as appropriate and required. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes NorthStar Care Community's vision, mission, and values locally, statewide and nationally, when appropriate. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor's Degree required; Master's degree preferred. * A minimum of five (5) years' financial experience required. Hospice experience strongly preferred. * Demonstrated financial analysis and budgeting skills required. * Excellent problem solving skills that are rooted in both quantitative and qualitative assessment. * Demonstrated ability to produce results while still being an excellent team player. * A collaborative, participatory and inclusive style when working at all levels of the organization required. * Strong verbal and written communication skills required. Ability to speak at public forums required. * Experience with Microsoft Office products required; Raiser's Edge or similar software experience preferred. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * Must be eligible to work in the United States.

QUALIFICATIONS & EXPERIENCE * Graduate of an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of Michigan. * Two (2) to five (5) years of experience including clinical nursing experience in an acute care setting; combination of education and experience. * At least one (1) year's general nursing experience is required with current hospice, medical, surgical, or critical care experience. BSN preferred. * Hospice certification (CHPN) is preferred. * Maintains current BLS certification. * Experience with issues concerning the terminally ill, and death/dying, and pain & symptom management. A solid understanding of hospice eligibility criteria and the palliative care model is required. * Familiarity with end-of-life care, including sensitivity to the physical, emotional, and psychosocial needs of terminally ill patients and their families, is preferred; ability to provide compassionate support and maintain professionalism in emotionally complex situations is essential. * Working knowledge of disease progression, anticipated symptoms, and common approaches to symptom management in collaboration with healthcare providers; ability to support interdisciplinary care planning and patient-centered goals of care. * Proficient in Microsoft Office and other digital tools; experience with electronic medical records (EMR) systems required * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must possess sound judgment and demonstrate strong critical thinking skills and possess the ability to function under stress. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team. * Demonstrated ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact, and ability to maintain confidential information. * Has presented a negative TB skin test and/or chest X-ray and other tests as required by Centrica Care Navigators. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Palliative Care Nurse is a vital member of the interdisciplinary team, working collaboratively with the Nurse Practitioner and Medical Assistant to deliver compassionate, patient-centered care. This role involves active engagement with patients, families, caregivers, referral sources, facilities, and other healthcare providers to ensure coordinated and responsive care. Strong clinical assessment and therapeutic communication skills are essential to identify patient and family needs, establish goals of care, and determine eligibility for palliative and hospice services. The Palliative Care Nurse must be skilled in guiding end-of-life conversations with empathy and professionalism. Core responsibilities include managing the intake of all palliative care patients, processing hospice referrals, responding to urgent triage needs, assisting with symptom management, and providing routine wellness calls as indicated RESPONSIBILITIES AND DUTIES Essential Functions: * Performs comprehensive intake assessments for all palliative care referrals to determine eligibility and appropriateness for services. * Processes admission information to ensure appropriate clinical documentation is obtained, referral sources are updated, and the electronic medical record (EMR) contains complete and accurate information. * Establishes patient profile in the electronic prescribing system to support timely and accurate medication management. * Educates patients and families during intake and wellness calls on the goals, benefits, and eligibility criteria for both palliative and hospice care. * Provides ongoing education related to symptom management, disease progression, self-care strategies, and available services. * Ensures all intake and admission components are completed, including consents and required medical paperwork. * Maintains accurate and timely documentation in the EMR to support continuity of care across the interdisciplinary team. * Actively obtains and tracks relevant clinical records and updates from community providers, facilities, and specialists to inform treatment planning and transitions of care. * Works closely with the Nurse Practitioner and Medical Assistant to ensure seamless care delivery and timely transition to hospice services when appropriate. * Participates in monthly Interdisciplinary Team (IDT) meetings to contribute to care planning and ensure patient and family needs are met. * Responds to triage calls to assess symptoms and ensure timely, appropriate interventions in collaboration with the provider. * Addresses patient and caregiver needs with a therapeutic, compassionate, and flexible approach, based on the acuity and urgency of the situation. * Completes routine wellness calls for all palliative care patients as guided by patient acuity and Nurse Practitioner direction. * Provides psychosocial support and reinforce individualized self-care strategies to enhance patient and caregiver confidence. * Delivers patient and caregiver education via phone on medications, diet, comfort measures, and other provider-directed care plans. * Maintains and enhances professional skills through ongoing education and training. * Remains current on developments in palliative care and share relevant updates with the care team. * Complies with local, state, and federal regulations, agency policies, Quality Partners standards, and privacy guidelines including HIPAA. * Assists with MA or nursing coverage as needed during staff PTO/CTO or other leaves of absence. * Demonstrates understanding of the Medical Assistant role and assist with non-licensed tasks as appropriate. * Promotes positive community relations through professional, compassionate service. * Represents the agency's mission, vision, and the core philosophy of palliative and hospice care in all patient and stakeholder interactions. * Completes special projects, chart audits, workflow improvements, and other assignments as delegated. * Actively participate in organization-wide performance improvement initiatives. * Adheres to the organizational Code of conduct and all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements. * Adheres to Centrica Care Navigators' standards to care for every person, every time, 100% of the time. Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the palliative and hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are meant to be a representative summary of the major duties and responsibilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Standard office equipment such as computer, copier, and fax machine. SPECIALIZED SKILLS * Excellent observation, verbal and written communication skills, problem solving skills, critical thinking skills, and nursing skills. * Excellent organizational skills. * Ability to accept different lifestyles, cultures, beliefs, and values. * Good internal and external organizational sensitivity. * Strong clinical skills with emphasis on physical assessment, symptom management and therapeutic communication via phone. * Proper phone etiquette and customer service is emphasized in interactions with all internal and external customers. * Able to make sound clinical judgements and act upon them in a timely manner WORKING CONDITIONS * Office Environment. * Frequent telephone activity. PHYSICAL REQUIREMENTS The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle for extended periods; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. CONTINUING EDUCATION REQUIREMENTS Centrica Care Navigator personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

QUALIFICATIONS & EXPERIENCE * Certified or Registered Medical Assistant (CMA or RMA) required, with a solid understanding of medical terminology, clinical documentation, and healthcare regulations, including medical law/ ethics. * Minimum of two (2) years of clinical medical office experience required. * Prior experience in hospice, palliative care, oncology, or related fields strongly preferred. * Familiarity with end-of-life care, including sensitivity to the physical, emotional, and psychosocial needs of terminally ill patients and their families, is preferred; ability to provide compassionate support and maintain professionalism in emotionally complex situations is essential. * Solid understanding of medical terminology and clinical procedures relevant to the MA scope of practice. * Accurate and efficient keyboarding and data entry skills. * Proficient in the use of multi-line phone systems, standard office equipment, and electronic medical records (EMR); experience with document management systems is a plus. * Working knowledge of disease progression, anticipated symptoms, and common approaches to symptom management under the supervision of licensed healthcare professionals; ability to support interdisciplinary care planning and patient-centered goals of care. * Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must possess sound judgment and demonstrate strong critical thinking skills and possess the ability to function under stress. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team. * Demonstrated ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact, and ability to maintain confidential information. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Palliative Care Medial Assistant (MA) plays a key role on the interdisciplinary Palliative Care Team, actively engaging with patients, families, caregivers, referral sources, facilities and other healthcare providers. This role includes direct support to the Palliative Care Nurse Practitioner, assisting with clinical and administrative tasks. Key responsibilities include managing patient phone calls, triaging concerns, and providing follow-up communication under the guidance of providers and clinical staff. The MA ensures accurate and timely communication with referral partners to support coordination of care and program services. Additionally, the MA provides high-level administrative support, including provider scheduling, documentation, and general clerical duties. Responsible for updating patient records, educating patients and families on medication, treatments, and care plans, and facilitating appropriate referrals. RESPONSIBILITIES AND DUTIES Primary Duties * Maintains accurate and up-to-date electronic medical records (EMR) for all assigned patients. * Collaborates with community healthcare providers-including primary care physicians, specialists, and ancillary services-to support continuity of care. * Communicates patient status updates to community referral sources. * Coordinates care with hospital staff, long-term care facilities, and community living providers. * Obtains current clinical information from community providers to support accurate patient assessments and treatment planning. * Receives and triages incoming calls for the Palliative Care program; address patient needs or escalate appropriately. * Completes follow-up tasks after patient visits and triage calls, as directed by the Nurse Practitioner. * Processes medication and treatment orders using the electronic prescribing system. * Manages insurance prior authorizations for medications and services. * Ensures consents and medical documentation are accurately completed and stored in the EMR. * Retrieves and shares laboratory results and reports promptly with the ordering provider. * Provides support to other Palliative Care MAs and nursing staff as needed, including coverage during PTO or other leaves. * Facilitates and hosts monthly interdisciplinary team (IDT) meetings for assigned providers. * Utilize the Health Information Exchange (HIE) to coordinate and enhance patient care. * Attend department and agency-wide meetings as assigned. * Demonstrate a strong understanding and commitment to the philosophy of Palliative Care and the mission and vision of the agency. * Ensure compliance with all applicable local, state, and federal regulations, agency policies, HIPAA, and quality standards. * Adheres to the organizational Code of conduct and all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements. * Adheres to the Centrica Care Navigators' standards to care for every person, every time, 100% of the time. * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Palliative Care philosophy, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. SPECIALIZED SKILLS * Ability to operate standard office equipment including but not limited to computers, copiers, calculators, and facsimile machines. * Excellent oral and written communication skills. * Excellent organizational skills. * Excellent internal and external organizational sensitivity. * Advanced knowledge of computers, word processing, and spread sheet applications. EMR experience is highly desirable and the ability to input and retrieve data from the organization's computerized systems. * Requires understanding of medical terminology. * Proficient on keyboard with high degree of accuracy * Knowledge of clinical skills as required with Medical Assistant Certification/Registration. Effective problem-solving and prioritization skills. Must possess excellent interpersonal skills and process information in a confidential manner. Must be able to communicate clearly and effectively with patients, providers, and other staff; Ability to maintain patient confidentiality; ability to work independently and function as an integral team member with other healthcare professionals. WORKING CONDITIONS * General office. * Frequent use of phones, computer, and office equipment. * Must have the ability to occasionally work extended days, as necessary, PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and repetitive hand motions associated with writing and computer keyboard typing. The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle for extended periods; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. CONTINUING EDUCATION REQUIREMENTS Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

The Advisor is responsible for maintaining existing business relationships and implementing strategic marketing initiatives, including business development and market expansion. Must be responsive to business partners' needs and follow through on all aspects of requests, both written and verbal. Makes presentations to various groups to promote NorthStar Care Community. Essential Functions: * Acts as agency liaison for identified community partners or territories to provide information to provide information on our services, expand referral sources, maintain current positive relationships, and promptly resolve any issues or concerns. * Works in partnership with Business Development leadership and other key staff to develop strategy, identify targeted community partners, and establish initial and on-going contact. * Calls on new and existing referral sources, educating them about agency programs and services and how to gain access to these services. * Actively participates in networking opportunities such as lunches, health fairs, and other community events, including those focused on Advance Care Planning, to enhance the role of the organization in the community and promote the agency as an effective member of the healthcare delivery system. * Acts as the primary go-between for identified community partners and our agency to assist in effectively meeting the needs of the facility. Works with facility personnel and agency clinical management to ensure quick response to identified concerns or suggestions for improvement of services. * Plans, organizes, and conducts educational in-services and other appropriate educational opportunities to community partners and potential referral sources to enhance the role of the agency in the community. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Working Relationships: Internal: Works collaboratively with the department's management team, admissions team and the customer care team. Extensive contact with all members of the interdisciplinary team/support staff, management and volunteers. External: Frequent contact with the community, including patients, families and facilities. Qualifications: * Bachelor's Degree preferred, with a concentration in business, health care administration or related field. An Associate's degree and/or the equivalent amount of progressive work experience may be considered. * Three (3) to five (5) years sales/marketing experience, previous experience in healthcare or related field highly desirable, healthcare sales/marketing preferred. * Proven record of implementing strategic marketing initiatives, including business development and market expansion. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, the ability to promote positive, constructive relationships with communication and collaboration at all levels and the ability to maintain confidentiality. * Must be eligible to work in the United States. * Demonstrated ability to close deals that lead to increased business. * Must demonstrate strong proficiency in Microsoft Office products. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Must have reliable transportation. Competitive Benefits Package Includes: 403(b) with Generous Company Match Medical/Dental/Vision Insurance Generous Time Off Company Paid Long Term Disability 12 Paid Holidays

The We Honor Veterans Program Manager is responsible for developing, implementing, and delivering training programs that support the NorthStar Care Community (NSCC) hospice organization in providing exceptional care to veterans. This role ensures that staff and volunteers understand veteran-specific needs, military culture, and best practices for honoring veterans at end-of-life. This is a statewide position requiring travel to all locations.

Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates acquisition of economic, social, and emotional support services to hospice patients and their families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction. * Assists patient and family/caregiver with placement arrangements, funeral arrangements, legal planning, and community resources in accordance with the plan of care. * Assesses patient/family/caregiver social, emotional, and financial factors to cope with the terminal illness and death; their psychosocial status; potential for risk of suicide and/or abuse or neglect; environment, resources, obstacles to maintaining safety; and caregiver's ability to function adequately. * Identifies the developmental level of patient/family/caregiver and obstacles to learning or ability to participate in care of the patient. * Develops, implements, and revises the plan of care based on a thorough psychosocial assessment and consultation with team members, patient, and caregivers. * Evaluates patient for level of care changes (long term care, respite, discharge) when appropriate and assesses ability to accept the change. * Assesses and develops instructions and plans of care reflecting needs identified for homemaker assistance. * Identifies patient/family/caregiver needs when discharged or when level of care changes; evaluates patient/family/caregiver response to intervention(s) when discharged or when level of care changes. * Assesses the need for counseling related to risk assessment for pathological grief; provides counseling services to the patient/family/caregiver experiencing emotional, social and economic conflict; evaluates patient/family/caregiver response to psychosocial interventions. * Assesses and provides grief support and education to patients and their families/caregivers. Assesses special needs related to cultural diversity including communication, space, role of family members and special traditions. * Documents patient care following established organizational standards of documentation practice, and regulatory and licensure requirements, submits documentation in accordance with policy. * Works collaboratively with other IDT members, communicates complete and accurate information and assists team members in understanding the significant social and emotional factors related to care of terminally ill patients and their caregivers. * Works collaboratively and actively participates in team functions, meetings, and acts as a resource for staff members and orientees when appropriate and/or requested. * Evaluates and monitors patient's insurance coverage and options in assessing patient/caregiver ability to meet financial obligations and responds to third party payor requests. Offers appropriate internal and community resources and assists patients, caregivers, and staff in acquiring and utilizing resources, as indicated. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education and training, quality improvement initiatives, in-services, development of protocols and standards and other activities to promote hospice practice as well as personal and professional growth. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * A Bachelor's Degree in Social Work (BSW) obtained from a school of social work accredited by the Council of Social Work Education is required; a Master's Degree in Social Work (MSW) is preferred. * Possession of a current license to practice social work issued by the State of Michigan is required. A Limited Licensed Masters Social Worker (LLMSW) or a Licensed Bachelors Social Worker (LBSW) may be considered, but a Licensed Masters Social Worker (LMSW) is highly preferred. * A minimum of one (1) year paid social work experience required; hospice or related health care experience preferred. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.

QUALIFICATIONS & EXPERIENCE * Graduate of an accredited school of professional (registered) nursing. BSN preferred. * Maintains license as a Registered Nurse from the State of Michigan. * At least one year's general nursing experience is required with current Hospice, medical, surgical, or critical care experience. Has experience with providing good pain/symptom management, IV skills preferred. * Maintains current BLS certification. * Experience with issues concerning the terminally ill, and death/dying, and pain and symptom management. * Has presented a negative TB skin test and/or chest X-ray and other tests as required by Centrica Care Navigators. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan * Remains up-to-date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The RN provides skilled professional nursing care to the patient/family/caregiver as prescribed by the physician and in compliance with regulations as established by the State Board of Registered Nursing, the patient, and the policies of Centrica Care Navigators. * Supervising Hospice Aides * Coordination of care RESPONSIBILITIES AND DUTIES * Seeks and obtains sufficient information necessary to function effectively in the Hospice setting where patient/family/caregiver requires care. * Provides professional nursing care by utilizing all elements of nursing process. * Assesses and evaluates patient's status by: * Writing and initiating a Plan of Care; * Regularly re-evaluating patient/family/caregiver needs; and * Revising the Plan of Care as necessary * Initiates and sustains as needed the implementation of orders for medications and treatments as prescribed by the attending physician or designee. * Initiates and applies appropriate preventative and therapeutic nursing procedures and techniques and maintains communication regarding patient care with the attending physician or designee, Director of Nursing, and other members of the Interdisciplinary Group. * Completes, maintains, and submits accurate and relevant clinical notes regarding patient's condition and care given. * Processes workflow for electronic medical record as needed. * Uses supplies and equipment effectively and efficiently. * Observes the patient for changes in condition and reports these changes and the patient /family/caregiver's needs to the attending physician and appropriate members of the Hospice Interdisciplinary Group. Records pain/symptom management changes/outcomes as appropriate. * Assists the patient with the activities of daily living and facilitates the patient's efforts toward self-sufficiency and optimal comfort care. * Individualizes and teaches the patient /family/caregiver self-care techniques as appropriate. Provides medication, diet and other instructions as ordered by the attending physician or designee and recognizes and utilizes opportunities for health counseling with patient's/families/caregivers. Works together with the other Interdisciplinary Group members. * Provides and maintains a safe environment for the patient. * Assesses and evaluates patient's nutritional status as needed and provides counseling and/or nutritional recommendations. * Assists the patient /family/caregiver and other team members in providing continuity of care. * Works in cooperation with the family/caregiver and the Interdisciplinary Group members to meet the emotional needs of the patient /family/caregiver. * Supervises ancillary personnel and delegates responsibilities when required. * Performs within the limits of preparation and experience. * Accepts responsibility of assignment to perform a specialized procedure, such as IV Therapy, only when qualified with specialty training, proven competency, clinical background, and expertise in the specialty area. * Assumes responsibility for personal growth and development and maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and inservice classes. * Shares in responsibility of providing 24 hours per day, seven (7) days a week on-call coverage to patients/families/caregivers. * Attends Interdisciplinary Group meetings. * Stays informed about changes in the field of Hospice care; shares information with appropriate Hospice personnel and administrative personnel. * Promotes Hospice referrals in the community; maintains a good standing in the community. Duties * Actively participates in agency-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Microcomputer and a wide variety of medical/clinical equipment, tools, and supplies. SPECIALIZED SKILLS * Excellent observation, verbal and written communication skills, problem solving skills critical thinking skills, and nursing skills. * Excellent organizational skills. * Ability to accept different lifestyles, cultures, beliefs, and values. * Familiar with various reimbursements and the implications for case management. * Good internal and external organizational sensitivity. * Strong clinical skills with emphasis on knowledge of physical assessment. WORKING CONDITIONS * General office, multi-office sites, and floors. * In and out of automobile. * Community and home environment, including adult foster care homes, assisted living, nursing homes, or other residence of the patient. * Exposure to infectious disease. * Frequent telephone activity. PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and occasionally carrying 0 - 50 pounds (1 to 33% of time), pushing, pulling, and repetitive hand motions associated with writing and computer keyboard typing. CONTINUING EDUCATION REQUIREMENTS Centrica personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

QUALIFICATIONS & EXPERIENCE 1. Associate degree required; bachelor's degree or equivalent preferred. 2. Previous experience in training, coordinating and scheduling paid or unpaid staff preferred. Work experience in a healthcare and/or hospice setting preferred. 3. Ability to effectively communicate in both internal and external relationships. 4. Demonstrated experience in public speaking. 5. Demonstrated knowledge of community resources related to community outreach and volunteer services. 6. Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team. 7. Maintains a valid Michigan driver's license and has the availability of a reliable, licensed, and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. 8. Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs of Centrica Care Navigators. Responsible for implementing the volunteer program as planned, including interviewing, orientation, training, retention, and coordination of volunteers for all services and programs. Occasional evening and weekend hours are required as well as travel throughout Centrica Care Navigators' service area. RESPONSIBILITIES AND DUTIES Role Responsibilities * Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality. Works with Manager, Volunteer Program to identify and recruit patient care volunteers. * Arranges for volunteers for every appropriate patient; ensure volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record. * Contacts patients and families as needed and develops and updates documents. * Maintains volunteer plan of care in electronic medical record. * Ensures all volunteer standards comply with State and Federal regulations. * Participates in quality improvement initiatives. * Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Clinical Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff. * Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities. * Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc. * Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. * Projects future needs through ongoing assessments and develops plans to meet those needs. * Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement. * Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Acts as liaison between Centrica Care Navigators, community and other hospice programs. Duties * Actively participates in organization-wide performance improvement activities. 2. Adheres to Centrica Care Navigator's standards of personal and professional conduct. 3. Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. 4. Ensures that all necessary information is shared with appropriate personnel. 5. Adheres to Centrica Care Navigator's Workplace Safety Program. 6. Understands and complies with Hospice Medicare and Medicaid conditions of participation. 7. Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information.

West Team | CA RN License Required Job Summary: The Registered Nurse (RN), Contact Center meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice. Essential Functions: * Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled. * May assist with a preliminarily assessment of clinical referral information to assist the referring individual(s)/Referral Intake Specialists/Field Staff with ordering of specialty equipment such as IV pumps and medications * Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner. * Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools. * Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, and the website, utilizing required communication tools. * Responsible for maintaining all required state licensure(s) and continuing education required for each license. * Triages phone calls through problem assessment and needs identification utilizing critical thinking skills, all available patient records and Triage Protocols and Process Flows. * Completes on-going telephonic assessment of the impact of the terminal diagnosis on the patient's physical, functional, psychosocial and environmental needs and activities of daily living, including: the risk for pathological grief, cultural and spiritual implications, and verbal and non-verbal communication patterns. Assesses the ability of the caregiver to meet the patient's immediate needs upon each telephone contact. * Provides initial and ongoing patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns. * Coordinates ordering durable medical equipment and supplies. * Consistently utilizes the "Task" function in the electronic medical record for needed requests. Runs daily individual and department task lists. Completes all required tasks. * Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary. * Acts as a resource for staff members and orients new staff as needed. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education, training, in-services and other activities to develop and promote personal, professional and organizational goals and growth. * Responds to information requested by third party payers and calls clinical reports to case managers. * Provides nursing telephonic interventions using Triage Protocols and Process Flows in order to expedite care to patients. Uses Triage Protocols, Process Flows and critical thinking skills to dispatch a Field RN when telephonic interventions are not successful. * Adjusts to changes in workload and schedules based on changing team priorities. * Adheres to the organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of California. * Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred. * Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual lifestyles. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.

* Part-Time/24 hours a week from 8:00am-4:30pm* The Grief Support Counselor is responsible for designing, developing and implementing grief support services and educational programs for bereaved individuals including NorthStar Care Community families and community members. Essential Functions: * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Develops and documents bereavement plan of care, reflecting family/caregiver needs and frequency of services and provides all services in accordance with the individualized plan of care. * Provides interventions, including education and supportive counseling, to the bereaved client related to the grief process. * Provides emotional support and guidance to the patient/family prior to and after the death via phone calls, virtual platforms or in-person visits. * Evaluates and assesses family response to grief and loss issues and the risk factors associated. * Participates in regular Interdisciplinary Group (IDG) meetings. * Assesses the community need related to grief and loss issues. * Designs, develops, implements and evaluates community-based grief support programs including support/education groups. Provides grief and loss education presentations for the community at large. * Provides and facilitates memorial services, in collaboration with patient care teams, for NorthStar Care Community families as well as the community. * Serves as a role model to staff related to grief and loss issues. * Communicates complete and accurate information to all team disciplines in a timely manner. * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Provides avenues for volunteer support and in collaboration with the Volunteer Services Manager, recruits, trains, supervises, and evaluates grief support services volunteers. * Maintains bereavement files and other tasks that ensure compliance with organizational policies and procedures. * Participates in activities that promote personal and professional growth. * Manages grief support programs and projects within budgetary guidelines * Maintains one or more trained volunteers to work with grief support during the year. * Maintains resource materials for the community including NorthStar Care Community families and staff. * In collaboration with Clinical Operations and the NorthStar Care Community Foundation, assists with the development of funding sources for grief support services as requested. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the AVP of Grief Support; close working relationship with Managers of Clinical Operations. No supervisory responsibilities. Qualifications: * Master's degree required. Preference will be given to Social Workers with State of Michigan LMSW license. Formal education and experience in guidance and counseling is required; various combinations of education, training and experience may be considered. * Must demonstrate knowledge of bereavement/spiritual concepts. Must have a minimum of one (1) year grief support work experience within a recognized agency or health care organization. * Must demonstrate knowledge of behavioral and psychological stages of adults, children and teens, in order to facilitate the grief process with all persons. * Demonstrated ability to organize and conduct grief support groups. * Must be able to cope with family/caregiver emotional stress. * Must be able to respectfully and non-judgmentally support people from varied cultures, ages, beliefs and communities. * Must be highly motivated and willing to take a creative approach to work and have a desire to be a part of a team. * Demonstrated ability to effectively communicate in internal and external relationships. * Must have the ability to use technology (hardware and software) NorthStar requires clinicians to use. * Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Proof of tuberculin testing having been performed within one year required. Patient/family contact not allowed until tuberculin clearance is documented. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.

QUALIFICATIONS & EXPERIENCE * High school graduate or equivalent with one-year previous experience as a home health aide. * Maintains license as a Certified Nurse's Aide from the State of Michigan. * Maintains current BLS certification. * Completes the Home Health Care Aide Skills Assessment Test and Skills Demonstration with a passing score of 80 percent or better. * Experience with issues concerning the terminally ill, and death/dying, and pain and symptom management. * Presents a negative TB skin test and/or chest X-ray and other tests as required by Centrica Care Navigators. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Residential Hospice Aide is a paraprofessional member of the Interdisciplinary Group who works under the supervision of an RN. The Hospice Aide performs various services for a patient as necessary to meet the patient's personal needs, promote comfort, and enable the patient to live in a comfortable environment. RESPONSIBILITIES AND DUTIES Primary Duties * Performs personal care needs after given a patient's assignment and attends to their requests promptly. If unable to perform a certain task, report to the RN or designee immediately. * Meets safety needs of patient and uses equipment and supplies safely and properly (footstools, side rails, O2, whirlpool, etc.) * Provides or assists patients in all aspects of personal care, including baths, back rubs, oral hygiene, shampoos, changing bed linen as part of the Plan of Care. * Assists in dressing and undressing and feeding the patient as assigned. * Plans and prepares nutritious meals, including laundry and other household tasks, which are part of the Plan of Care. * Takes and records oral and axillary temperatures, pulse, respiration, and blood pressure when ordered (within the training limitations of the aide). * Provides proper care and observation of patient's skin to prevent breakdown of tissue over bony prominences. * Reports on patient's condition and significant changes to the appropriate Interdisciplinary Group member. * Assists in ambulation and exercise as instructed by the RN or Therapist. * Offers and assists with bedpans and urinals. Provides assistance as assigned with laundry needs. * Performs range of motion and other simple procedures as an extensional therapy service as ordered (within the training limitations of the Aide). * Keeps patient's living area clean and orderly, as assigned. JOB LIMITATIONS The Residential Hospice Aide will not function in any manner viewed as the practice of nursing according to the Nurse Practice Act. Specifically, the Hospice Aide will not administer medications, take the attending physician's or designee's orders, or perform procedures requiring the training, knowledge and skill of a licensed nurse, specifically sterile techniques. Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED A wide variety of medical/clinical equipment, tools, and supplies, and household supplies. SPECIALIZED SKILLS * Good oral and written communication skills. * Good organizational skills. * Ability to accept different lifestyles, cultures, beliefs, and values. * Good internal and external organizational sensitivity. * Must complete at least 12 hours of inservice education to maintain certification as a Nurse's Aide. * Strong clinical skills. WORKING CONDITIONS * Residential facility. * Exposure to infectious disease. PHYSICAL REQUIREMENTS A typical eight (8) workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and occasionally carrying 0 - 50 pounds (1 to 33% of time), pushing, pulling and repetitive hand motions associated with writing and computer keyboard typing. CONTINUING EDUCATION REQUIREMENTS Centrica Care Navigators personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Are you a compassionate Nurse Practitioner (NP) looking to make a profound difference in the lives of patients and their families? Join us in providing the highest quality hospice care-where your advanced skills and dedication to patient-centered care will support individuals through their most important journey. As part of our interdisciplinary team, you'll bring comfort, dignity, and respect to those entrusted in our care, making a lasting impact in the community. Be the difference that matters. Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. Our Culture Our culture is cultivated using the following values: * Integrity: We are honest and professional. * Trust: We count on each other. * Excellence: We strive to always do our best and look for ways to improve and excel. * Accountability: We accept responsibility for our actions, attitudes, and mistakes. * Mutual Respect: We treat others the way we want to be treated.

Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates the spiritual care and counsel of patients and families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction; ensures the needs and the goals of the patient and family/caregiver are central to the planning and provision of spiritual care. * Completes spiritual assessment as indicated and appropriate as soon as possible after admission. * Develops, implements, and updates an individualized plan of care for patients/families and/or caregivers by making regular spiritual care visits. Communicates plan of care with IDT members, community religious leaders, facility staff. * Works with established multi-cultural staff and pastoral/religious leaders in the community to enhance service to patient/family/caregiver as needed * Assists in planning and conducting memorial services for NorthStar Care Community families and the community. * Supports patients and caregivers with awareness of and respect for culture, ritual and traditions, in collaboration with grief support services. Works collaboratively with grief support and other members of the IDT to transition caregivers to grief support services. * Collaborates with the IDT to provide coordinate, monitor, and document ongoing patient/caregiver spiritual care. * Using current processes and technology, communicates complete and accurate information to all team disciplines in a timely manner. * Acts as a resource for team members; assists in understanding significant spiritual factors related to the care of terminally ill patients and their families. * Documents patient/family/caregiver care following established organizational standards of documentation practice and regulatory and licensure requirements, and submits documentation in accordance with policy. * Participates in internal/external education and training, orientation, quality assurance initiatives, and in-service training programs and meets with new staff to orient on spiritual care as a discipline. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing team priorities. * Represents and communicates regularly to local religious leaders, hospital chaplains, nursing home chaplains, facilities and nursing homes regarding NorthStar Care Community spiritual care services and plan of care. * Adheres to organizational policies, procedures, code of conduct and all regulatory and legal requirements. * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Master's Degree in Divinity, Theology, Spirituality or related field required. Counseling and a minimum of one CPE (Clinical Pastoral Education) experience and hospice experience strongly preferred. * Demonstrates knowledge and experience in the area of coping with terminal illness, grief and/or bereavement care in the pastoral/spiritual realm. * Must be able to cope with caregiver emotional stress, cultural diversity and be non-judgmental of individual life-styles. * Demonstrates and possess ability to maintain accountability, have sound judgment, critical thinking skills, ability to organize, prioritize and manage multiple, competing priorities all while working independently and functioning as part of a cooperative and coordinated team. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess and demonstrate tact, diplomacy and discretion in dealing with confidential information and accept, affirm and respect diverse belief systems and spiritual practices and preferences. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.