Hospice of the Western Reserve Jobs In Westlake, OH

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you? Hospice is a calling. With over 900 full time employees serving 2,300 patients and thousands of families across 18 counties, Hospice of the Western Reserve is one of Ohio's largest nonprofit community-based hospices. The dedication to patient and family care is at the forefront of everything we do. The most common statement families say to us is “Your caregivers are angels on Earth” and we agree. Our 45+ years of community service have resulted in generational relationships and our rating as one of the most recommended hospice and palliative care organizations in the nation. If you are seeking to make a difference in the lives of thousands every day, this is an extraordinary opportunity to grow your career. JOIN OUR FAMILY! The Director of Development (DOD) will be accountable for all major fundraising efforts for Hospice of the Western Reserve (HWR) and its affiliates. A senior member of the development team, the DOD will work closely with the CEO of HWR, Foundation President and development team members to lead the planning, implementation, cultivation, solicitation and stewardship of gifts in the five to seven figure range. You will personally manage a portfolio of 75-100 individual and family foundation relationships with deep connections to HWR. The successful candidate will be a natural collaborator and develop strong internal relationships with the clinical and program leaders, finance team, and foundation and operating boards of directors. In additional to growing annual support, the DOD will be responsible for raising funds for organization-wide strategic initiatives, county specific events and endowed funds. WHAT YOU WILL DO: In partnership with the Development team, lead the creation of all major gift fundraising strategies and activities to achieve annual fundraising goals. Work with multiple high-level stakeholders to develop compelling cases for support and proposals. Utilizing the Microsoft Dynamics CRM platform, develop a comprehensive moves management system for all gift officers. Manage the annual budget Provide support for HWR Foundation meetings and retreats Strategize with key project staff members to identify annual operating, programmatic, and capital needs as prioritized by the agency Continually identify new grateful family members whose funding priorities match HWR's needs annually; develop the strategy for initial approach, cultivation, and proposal submissions Coordinate donor meetings, site visits and tours including the creation of agendas, preparation, and talking points for HWR leadership Coordinate with HWR's project, program, and team leaders to develop accurate and persuasive narratives, budgets, and outcome measures In partnership with the Marketing team, develop and implement strategies for regular donor communication and engagement which may include mailings and events As needed, provide institutional voice for leadership articles, speeches, and white papers Support all aspects of HWR Development in team planning and goal-setting sessions, prospect management, proofreading and review, working at events and reporting to management and Board Other duties as assigned SUCCESS CAPABILITIES: Bachelor's degree required; CFRE or advanced degree preferred. A minimum of seven (7) years in fundraising, including a proven track record in five-figure gifts. Excellent oral and written communication skills. Ability to work independently and confidently with senior leadership and clinical teams at HWR. Strong managerial style and experience developing and promoting direct reports. Excellent interpersonal skills and the ability to relate to Development colleagues, donors, volunteers, clinicians, and staff. High level of professionalism, integrity, good judgment, and the ability to work in a team environment. Prior knowledge and familiarity with local and national business environments as well as fundraising strategies and techniques. Deep familiarity with the Cleveland philanthropic landscape including induvial donors, foundations and corporations. Highly proficient at Microsoft suite of products, donor tracking software and moves management. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Exempt role Technology Package CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! The Director of Provider Relations is pivotal in providing leadership to identify opportunities for growth and profitability while developing and executing strategies that identify new provider relations opportunities. WHAT YOU WILL DO: Develops and executes all initiatives in areas inclusive of sales management, service excellence, new account acquisition, strategic relationship building, and team development Creates effective, meaningful, ongoing relationships with a vast array of professional and community referral sources, including, but not limited to physicians and their staff, facilities and other programs as needed; promotes continued growth and understanding of hospice and palliative care to ensure that service excellence is attained within the community. Analyzes and prepares detailed reports on referrals from physicians, hospitals, case managers and other referral sources; utilizes reports and analysis to establish and implement short- and long-term goals, objectives and operating procedures; drafts and updates quarterly territory plans and oversees the positioning of hospice marketing while running day to day sales growth activities. Identifies and develops plans for underserved or unserved populations; participates, as indicated, in collaborative end of life care projects and business development endeavors with healthcare and community organizations; ensures adequate and timely quantitative documentation of marketing and referral activities. Develop and oversee the Provider Relations strategic plan. Create goals and measurable objectives for the marketing plan. Evaluate the plan and its performance routinely and annually. Create effective, ongoing relationships with a vast array of professional and community referral sources, including, but not limited to physicians and their staff, hospital nursing, social work, and discharge planners; managed care/payer organizations, social service and nursing administration, staff of alternative homes, home health agencies, disease related groups, MRDD organizations, legislators, employers and community to enhance understanding and utilization of hospice and palliative care services. Develop and evaluate the continued use of the systematic monitoring of referrals, admissions and average length of stay (ALOS) history and other data for all referral sources. Serve as HWR representative to identified community and professional healthcare organizations. Attend meetings and participate in networking, speaking engagements, health fair participation and committee work. Support negotiations of contracts with nursing facilities. Initiate and maintain liaison relationships with inpatient facilities including GIP, respite and residential contract negotiation, and implementation. Participate in the Quality Assurance/Utilization Review process on an ongoing basis Provide input and follow-up with professional and community referral sources on quality concerns. Plan and implement educational programming and events for physicians and other allied health professionals Participate as an active member on committees as needed. Coaches staff and others in group presentations, seminars, workshops, displays and special events for physicians and other allied health professionals Perform other duties or special projects as required. MANAGEMENT Responsible for the oversight and leadership of the Provider Relations team. Oversee the initiation and participation in creative problem-solving dialogues with the Provider Relations team and HWR staff to effectively address the needs of patients, families, and external referral sources. Monitors the overall results of team sales efforts and makes recommendations and/or necessary changes in strategy to build and develop external business leads and relationships, and effectively promote hospice services with referrers. SUCCESS CAPABILITIES: Bachelor's degree in business or healthcare related field. Master's degree from an accredited college or university in business or public administration preferred. Minimum 5 years' healthcare experience: hospice, homecare, assisted living and/or skilled nursing exp preferred. Minimum 5 years' experience with business development. Minimum 5 years' experience in sales management, including supervisory experience, and demonstrated leadership experience in successfully driving quality, profitability and growth initiatives throughout an organization; or any combination of education and experience that provides the knowledge, skills and abilities listed below. Demonstrated leadership experience successfully driving strategic and growth initiatives throughout an organization Experience with strategic planning, financial management, and relationship development Excellent communication and interpersonal skills with the ability to effectively communicate via writing and orally to various audiences; experience presenting information to captivate both internal and external clients. Proven track record in strategic company growth and development with P&L results driven success Ability to work independently and within a team. Ability to maintain accurate and confidential records. Adept with computers and Microsoft Office, Outlook, Word, Excel, PowerPoint Ability to execute excellent research and project coordination skills Must exhibit detail orientation, exceptional organization and accuracy Ability to have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Description: Hospice of the Western Reserve has provided palliative and end-of-life care, caregiver support, and bereavement services throughout Northern Ohio. Our services have grown to meet the requirements of a diverse 11 county area. Our core of our agency is the center of care. This is a 24X7X365 a year Contact Support Center, which provides services including: all incoming calls from prospective patients and families, physicians, clinical field staff, bereavement services, and long-term patient care (Navigator). This world class center is designed with highly trained, professional care takers to deliver a consistence, standardized method of providing care. Duties and Responsibilities: Support agents will be the first point of contact for those seeking hospice services. This role provides patients, physicians, and hospital facilities with guidance through out the organization. Critical responsibilities of the agent providing all patient and physicians an unparalleled experience and support in the following capacities: interacting with patients via the phone to assess their clinical needs and requirements and/or maintain their health, initial screening of patient signs and symptoms, acts in collaboration with physician's care team, collaboration with trans disciplinary team, guides members towards and facilitate interaction with resources appropriate for care and well-being, utilizing resources available to uphold the population healthcare model, and any other questions or concerns. Duties can be work on phone as well as administrative follow up's duties to process a referral. Training up to 8 weeks, 8a-4:30p Mon-Fri Roles and responsibilities typical tasks, duties, and responsibilities. Answer the first call from families, hospital staff, nurses, pharmacies, patients, and providers in a fast-paced inbound environment. Triage inbound calls for multiple TeamHealth facilities.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you? JOIN OUR FAMILY! You will perform housekeeping duties in assigned areas. This position is Friday-Monday, 8:00am-4:30pm and is based out Ames Family Hospice House located in Westlake, Ohio. WHAT YOU WILL DO: Clean assigned areas Stock, clean and track DME daily Spot clean carpet as needed Clean equipment, restock cart and dispose of trash in dumpster Perform other duties as assigned SUCCESS CAPABILITIES: Must be able to read, write English and carry out instructions Ability to manage time efficiently Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license/certification/registration. Physical This is medium to heavy work requiring work requiring the exertion of up to 75 lbs. of force occasionally as well as 50 lbs. frequently utilizing appropriate safe transfer techniques and body mechanics when working with patients. This work requires stooping, squatting, reaching, standing, walking, lifting, fingering, grasping and feeling; vocal communication; hearing; visual acuity and color perception. Employee understands and accepts possibility of exposure to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, and chemicals and/or chemical fumes, (pet dander and/or exposure to allergens) and adverse effects of inclement weather that may occur as well as potentially difficult patient and family situations. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Manage operational support services in the areas of food service, housekeeping, linen distribution and maintenance. Participate in and support agency wide safety, security and regulatory agency compliance programs. Oversee, direct and monitor the operations of other areas of responsibilities as assigned: Security, Maintenance Contracts, Project Renovations, Special Functions, Clinical Engineering, Contractors, Energy Management WHAT YOU WILL DO: Develop and implement policies and procedures. Select, train and orient personnel. Evaluate performance management such as promotions, disciplinary actions, and terminations. Counsel and guide staff and provide in-service education. Maintain employee records. Participate in staff meetings, inter-agency meetings and facility committees as requested. Maintain a good working relationship with other facility staff. Establish programs to assure that a high quality of service and public image is maintained. Develop and maintain automated systems for routine management and projects. Maintain records and statistics for administrative and regulatory purposes. Ensure compliance with OSHA, JCAHO, State and Federal regulations. Assist in development and management of operating budget. Assist in development and implementation of capital budget request list annually. Provide justification for requests. Consult and advise administration/financial services regarding budgets, major capital expenditures for the physical plant, equipment systems and future projects. Review plans and direct the construction and renovation projects of the hospice and its buildings up to major additions and new construction. Manage the allocation of resources within the defined budget. Participate and support volunteer utilization within the area of responsibility. Promote customer service relations for internal and external customers according to the HWR standards. Develop and maintain relationships with service/supply vendors. Other duties as assigned. SUCCESS CAPABILITIES: Bachelors degree from an accredited school in engineering discipline or equivalent training and experience. Five (5) years of healthcare operations support services experience with increasing levels of responsibility. Working knowledge of all applicable regulatory agency codes and standards. Working knowledge of automated methods for building systems control, safety and security and operations process management. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Exempt role Technology Package CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! The Community Health Worker, in collaboration with the transdisciplinary team, provides and/or facilitates the acquisition of economic, social, and emotional support services to patients and their families. This position is responsible for psychosocial consultation to other agency personnel and transdisciplinary team members, referrals to outside agencies, and provides direct services to patients and their families. The Community Health Worker maintains complete and accurate patient records following established Western Reserve Care Solutions standards of documentation practice and regulatory and licensure requirements. Must be CHW certified WHAT YOU WILL DO: Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner always. Participates in the transdisciplinary team and provides direct psychosocial, emotional, cultural, and spiritual support to patients and families. Uses professional background and skills to assist the team. Coordinates team efforts with appropriate hospital, hospice, palliative care and/or facility departments to ensure care coordination, smooth discharge planning and/or transition to appropriate services. Assists patients/families/caregivers and staff in acquiring and utilizing internal and external resources. Provides education, support and follow-up as needed with patients. In collaboration with the IDT, trains and reinforces training to the caregiver(s), based on identification of training needs Delivers health information using culturally appropriate terms and concepts. Respects diverse opinions and experiences in interactions. Collaborates directly with the transdisciplinary team to identify a patient plan of care and needed follow up, support. Participates in meeting the patient plan of care. Documents patient care following established Western Reserve Care Solutions standards of documentation. Adheres to established policies and procedures and all regulatory and legal requirements and practices within licensure. Consistently follows all departmental and organizational protocols and practices to ensure service excellence is achieved with both internal and external customers, and that boundaries within the scope of practice are not exceeded. Works closely with medical providers and social service agencies to provide care coordination and connection to resources. Maintain up to date knowledge of community resources in a changing healthcare environment. Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. Ability to participate in patient care per the direction of registered nurse based on the Ohio Revised Code

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Do you want to make a difference in the lives of others? Join our team today as an Provides bereavement follow up to the Hospice of the Western Reserve families after the death of a loved one. WHAT YOU WILL DO: Provides bereavement assessment screenings on patients' families not followed by other team members. Provides bereavement intervention per Plan of Care with family identified as questionable or at risk for complicated grief and those families of uncomplicated grief not assigned to bereavement volunteers. Assists transdisciplinary teams with the identification of high-risk situations and provides assessment and intervention as needed. Participates in transdisciplinary team conferences and keeps team apprised of bereavement assessments and interventions. Assists in identifying anticipatory bereavement risk factors. Facilitates bereavement support groups. Develops materials for About Grief . Is available for consultation with staff regarding bereavement matters. Coordinates and implements bi-annual agency Memorial service in collaboration with Spiritual Care Coordinators. Promotes the continued development and utilization of bereavement literature including updated list of community bereavement support groups, individual counseling services, adult and children's packets. Develops, oversees, evaluates and refines bereavement services, policies and procedures and documentation in collaboration with Counseling Services Team Leader. Is available for emergency situations. Is flexible in meeting patient/family needs and speaking requests that require evenings and weekends. Assists with assigning and supervision of bereavement volunteers. Provides supervision and support to bereavement volunteers. Assists with staff development and support in alternative home settings by providing education and training and facilitates support groups related to grief and loss issues. Provides supportive counseling to community bereaved and appropriate referrals for ongoing counseling as indicated. Provides consultation and education to the community on grief and bereavement. Maintains and completes all required records, documentation and reports. Assists with various Bereavement Center programs as needed or assigned. Assists with planning and implementation of memorial services as requested by bereaved or alternative homes. Plans and implements an annual in-service for HWR staff on grief and bereavement Participates in the orientation and training of students, HWR volunteers and new employees. Participates on committees as needed or assigned. Participates in the On-Call rotation. SUCCESS CAPABILITIES:d ma Master's degree in social work or counseling preferred or a bachelor's degree in social work/counseling with at least 1 - 2 years experience in group work and counseling Clinical experience or skills relevant to grief and loss; ability to problem solve, make decisions and plan programs. Ability to work within transdisciplinary team approach Must possess good organizational skills Must be able to maneuver equipment up to 20 pounds. Must have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer. iDETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Technology Package

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Set up and serve meals for patients, cafeteria and catering. Ware washing. Maintain cleaning and sanitation standards for kitchen, cafeteria and catering. This is a PRN position supporting Ames Family Hospice House located in Westlake, Ohio WHAT YOU WILL DO: Patient Food Service Pull cold items for patient meal service per tally and setup on patient trayline Set up hot food on patient trayline Serve hot and cold foods per meal ticket selections and per serving standards Transport patient trays to wings/pavilions for delivery by clinical staff Prepare and deliver late trays Breakdown patient trayline after meal service; work with cook to manage leftovers Wash pots/pans from serving line; clean and sanitize trayline equipment At designated times, pick up carts with dirty trays from meal service Wash patient dishes Follow guidelines for trash, dirty linen and recyclable collection Sweep and mop floors Accurately complete all documentation as specified Provide backup for menu aide, if trained, for preparation and completion of menus and tallies Menu Aide (if specified) Accurately maintain dietary patient census, assure correct menu for diet order Interact with patients and families in the daily selection of menu choices Accurately tally patient menu selections for hot and cold foods Catering Service Set up and break down catering events as assigned Cafeteria Service Set up cafeteria line with food/beverages and supplies for meal service needs Serve in cafeteria according to portion and service standards Operate POS system; reconcile cash drawer Clean and sanitize cafeteria serving areas, tables and chairs Miscellaneous Answer phone per protocol and make simple diet changes as indicated Other duties and functions as assigned based upon patient, team and agency needs SUCCESS CAPABILITIES: Must be able to read, write and carry out instructions Minimum of one year healthcare food service experience preferred Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license/certification/registration DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! WHAT YOU WILL DO: Performs preventive maintenance tasks associated with building systems and equipment upkeep. Performs tasks associated with troubleshooting and repairs to equipment and system components. Performs equipment and component replacements and new installations. Maintains files on equipment. Completes documentation as required. Assists in training staff on the operations and maintenance of building systems. Performs other duties as assigned. SUCCESS CAPABILITIES: High school diploma or equivalent 2 years' experience in general building systems maintenance.

JOIN US IN MAKING THE MOST OF EVERY DAY!

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you? JOIN OUR FAMILY! The Social Worker is pivotal in providing counseling services and medical social work to terminally ill persons and families in collaboration with the transdisciplinary team in a variety of settings. WHAT YOU WILL DO: Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner at all times. Participates in the transdisciplinary Navigator Support service team and provides direct, critical psychosocial support to patients and families. Uses professional background and skills to assist the team and facilitate patient/family meetings. Assists team, attending physicians, staff, patients and families in the clarification of treatment goals and the plan of care. Completes arrangements as needed for patient/family/caregiver satisfaction. Performs advocacy and oversight of services based on patient self-determination to assure patient and family satisfaction. Assists patient and family with placement arrangements. Facilitates formal and informal meetings regarding patient and family communication and decision making. Coordinates team efforts with appropriate hospital, hospice, and/or facility departments to ensure care coordination, smooth discharge planning and/or transition to appropriate services. May assist in development of care transition model for patients. Assesses patient/family social and emotional factors and the need for acquisition of economic support in order to estimate their capacity and potential to cope with an incurable, end-stage illness and death. Develops and implements the plan of care based on a thorough psychosocial assessment and consultation with team members. Provides counseling services to the patient and family experiencing emotional, social and economic conflict. Provides grief support and education to patients and their families; helps to prepare the family for future without the patient. Documents patient care following established Hospice of the Western Reserve standards of documentation practice. Participates in the development and review of appropriate protocols and processes that support appropriate referral and consistent care. Adheres to established Navigator policies and procedures and all regulatory and legal requirements and practices within the NASW Code of Ethics. Participates in developing and implementing appropriate measures of patient care outcomes, quality and satisfaction. Develops and coordinates bereavement program in coordination with community and Hospice of the Western Reserve grief support services. Consistently follows all departmental and organizational protocols and practices to ensure service excellence is achieved with both internal and external customers, and that boundaries within the scope of practice are not exceeded. Actively participates in meetings at the individual, group and organizational levels, internally and externally to achieve desired outcomes. Works collaboratively with the transdisciplinary team to provide patient and family oriented advanced illness management services. Acts as a resource for staff members and orients new staff as needed. May perform assessments and consultations in collaboration with Navigator patient care teams. Evaluates and monitors patient's insurance coverage and options in assessing patient/family ability to meet financial obligations. Assists patients, families and staff in acquiring and utilizing internal and community resources Assesses patient/family ability to meet financial obligations, offers appropriate resources and assists with activation of those resources as indicated. Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. Assists Director in ensuring excellent patient care services, coordinating educational and outreach services, leading quality improvement initiatives and linking team efforts with community partners.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Facilitates HWR's efforts to relieve suffering, enhance comfort, promote quality of life and foster choice in the presence of an advanced serious illness for all patients and families. The practice is based on competent clinical knowledge and focuses on clinical practice, education, collaboration, consultation, and research related to palliative care. GENERAL RESONSIBILITIES Under general direction and supervision of the Hospice Medical Director/CMO, provides administrative and patient care services. Position is Fulltime. ESSENTIAL FUNCTIONS Consistent with 42 C.F.R. § 418.64 (a) Physician acknowledges that he/she is, along with the Hospice Medical Director, Hospice's physician employees, contracted physicians, and each patient's attending physician, responsible for the palliation and management of the terminal illness and conditions related to the terminal illness of Hospice's patients. Physician will perform administrative and patient care services as requested by Hospice or the Hospice Medical Director, which may include, but are not limited to, the services described in this document. Physician, as a physician member of the hospice IDG, will perform certification/recertification of terminal illness consistent with 42 C.F.R § 418.22 (c). Physician will participate in IDG/transdisciplinary team conferences to develop and revise patient care objectives and procedures; provide expert consultation and participate in team decisions regarding appropriate settings and levels of care for patients; and collaborate with pharmacists concerning medication formulary and best prescribing practices. Physician will perform face-to-face encounters, as needed, along with the performance of other clinical aspects related to the Hospice's patient care program, including coordination of admissions and discharges. Physician will provide direct medical care to patients in their home setting or in the hospice residential facility, which may include being the patient's designated attending physician if requested by the patient or the patient's representative. Physician will keep abreast of standards and regulations, attend trainings, participate in QAPI, and meet all other regulatory and agency requirements. Physician will develop and maintain positive relationships with the physician community, promoting hospice and palliative care; precepts medical trainees. Physician will participate in Hospice's committee work, as requested. Physician will participate in and/or perform palliative care consultations, as requested. If serving as the Physician Designee, Physician will assume responsibility of the medical component of the Hospice's patient care program pursuant to the Physician Designee Policy and the Appointment of Physician Designee form. Lead Physician will not assume the Physician Designee role without direction from the Hospice or the Hospice Medical Director. Physician will perform other duties, as required. REQUIRED EDUCATION AND EXPERIENCE Current, unrestricted licensure of Doctor of Medicine or Osteopathy. Must be able to obtain physician licensure in the State of Ohio at time of start of employment. Must maintain a valid DEA license and board certification. Initial board certification in a primary ABMS specialty. Preferred primary specialties of oncology, internal medicine, family practice, hospitalist medicine, or geriatrics. Minimum 2 years of demonstrated work experience in hospice and/or palliative care or another similar setting managing the care of terminally ill patients. Experience caring for patients in a hospice inpatient unit setting preferred. Board-certification or Board-eligibility in Hospice and Palliative Medicine, PREFERRED. Applicants currently participating in a qualified Hospice and Palliative Medicine Fellowship may apply. If Board Eligible, Board Certification in Hospice and Palliative Medicine is required within 2 years of employment. Alternatively, Hospice Medical Director Certification with high-level work experience in the field may be considered in lieu of fellowship training and certification. Reliable transportation, a valid driver's license, a good driving record and auto accident insurance at a level acceptable to the agency's insurer are also required. KNOWLEDGE | SKILLS | ABILITIES Thorough knowledge of the principles and practices of hospice and palliative care. Basic computer skill. Ability to plan, organize and direct a variety of administrative functions. Ability to develop plans to meet organizational and team goals. Ability to establish and maintain effective working relationships with others. Ability to communicate complex ideas and issues, both orally and in writing. Ability to supervise, evaluate and train assigned staff. Ability to provide leadership and serve as a hospice and palliative care ambassador within the community. Based primarily at David Simpson Hospice House, Cleveland, OH Primary physician lead as inpatient rounder. Supported by Nurse Practitioner as secondary rounder Attending for residential patients as required. Once a month weekend rounder as needed Occasionally provide direct patient care in the following settings: Ames Family Hospice House, Westlake, OH. Fill in rounder when primary providers on vacation as needed Medina Hospice House, Medina, OH Fill in rounder when primary providers on vacation as needed CULTURAL COMPETENCIES Embody compassion, excellence, quality, integrity, service and stewardship in all you do as an HWR Team Member. Live Brand Culture and Values at every opportunity. Promote covenants internally. Lead by example with respect, integrity and ethics. Understanding of fiduciary responsibility to be good stewards of HWR funds. PHYSICAL REQUIREMENTS This is medium to heavy work requiring the exertion of up to 100 pounds of force occasionally and up to 20 pounds of force frequently. Work requires climbing, balancing, stooping, kneeling, reaching, standing, pushing, pulling, lifting, fingering, grasping, and repetitive motions, vocal communication, hearing, and visual acuity. The employee is subject to inside and outside environmental conditions, hazard, and atmospheric conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or *********************

Director of Strategic Engagement & Development *PLEASE NOTE: Hospice of the Western Reserve, a partnering member of the Care Solutions Network of Ohio (CSNO), is posting this opportunity on behalf of CSNO and its membership organizations. Care Solutions Network of Ohio (CSNO) is a collaborative network of not-for-profit hospices dedicated to driving innovation and maintaining the highest standards of care in our profession. We are focused on improving access to high quality hospice and palliative services, sharing best practices, enhanced group purchasing, and exploring payor and future risk contracting. The Director of Strategic Engagement & Development is a newly created position that will have a primary role of driving member engagement/development, payor contracting, strategic growth of the network, advocacy, and political affairs. This position will be Part-Time and have an average of 15-25 hours per week. The preferred candidate will be located in Northern, Ohio, but we are open to applicants that reside in other regions within Ohio. CSNO Membership Engagement/Development Promote the membership engagement in a manner that maximizes value for the members, and enhances member satisfaction for CSNO Promote and educate about the activities of CSNO Assist with scheduling, agenda development, and support of CSNO monthly meetings Assist with strategic planning for CSNO Develop and execute a group purchasing platform for CSNO members with a focus towards cost, quality, vendor relationships and usability. Investigate and identify support services or programs for CSNO group purchasing Help negotiate CSNO group purchasing contracts Provide support in creating a multi-state network platform Payor Contracting Provide insight and guidance to membership to align for contracting success with the disease management/risk base/home care payors. Monitoring the trends that are occurring in the home and community-based services, value-based reimbursement, and population health. Keeping hospice and palliative care programs advised on those potential changes and how different providers are approaching or adjusting to those changes. Serve as the Engagement Lead to help identify the necessary legal and organizational structures to enable member organizations to offer a reliable, high-quality network of palliative care services to payors and health systems. palliative care and serious illness program structure Support CSNO's leadership regarding partnership development consulting support to inform their strategic, financial, and operational planning in areas such as: Regional or national reference points : How are other community-based organizations and alliances positioning their palliative care services and organizational offerings in context to the markets they serve? Prioritization : What growth opportunities are emerging in the region and what are viable options to consider? Identify the critical financial modeling and assumptions: What scenarios should CSNO expect to meet the palliative care and other services designed for highly complex populations from payers? Organizational and operational structures: How should CSNO and its members organize? What infrastructure investments are needed to ensure consistent and efficient presentation of member's palliative care and other services to payers and partners? Clinical team structure and processes : What are the core elements of consistent palliative care services that will be offered across member sites? What standards of practice and quality measures are needed that allows for shared contracting and can reinforce this work? Partnership development : Who are potential referral or financial partners in the region? How does CSNO go about developing those strategic relationships? Payer partnership readiness : What steps does CSNO take and what business options exist to contract for services in value-based or hybrid (fee for service and value-based) payment models? Advocacy and Political Affairs Provide legislative and regulatory insight focused around the state and federal hospice and related palliative care industry.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Performs account receivable processes including verifying medical insurance coverage, auditing data elements related to reimbursement of services, and collection of revenue from all payors, in compliance with Hospice of the Western Reserves' procedures and regulatory standards. WHAT YOU WILL DO: Identifies new hospice care admissions for assigned teams. Ensures patients' primary and all other medical insurances have been verified and documented in the electronic medical record. Set-up and maintains patients' primary, secondary and other identified coverage in the Payor Source screen of the electronic medical record according to the requirements of the payors. Investigates and verifies patients' medical insurance benefits when benefits change. Coordinates the Financial Assessment and Payment Agreement process for patients that are uninsured. Processes Medicare Notice of Elections according to established procedures. Analyzes and audits Level of Care against patient service location. Performs pre-billing functions according to established procedures. Coordinates the Residential Room and Board process with the Social Workers at the Inpatient Units and processes room and board Payment Agreements, charges, payments, and refunds as assigned. Follow-up on patient accounts per established procedures. Documents all follow-up on patient accounts in billing comments section in the electronic medical record. Prepares Billing Adjustments and Payment Adjustments according to established procedures. Maintains the Revenue Cycle Key Performance Indicators targets as established by the Chief Financial Officer. Interacts with patients/families regarding medical insurance benefits and reimbursement of services. Demonstrates effective Service Excellence skills according to agency standards. Works collaboratively with Revenue Cycle team members and other appropriate Hospice of the Western Reserve staff to ensure reimbursement of all services. Assists in the continued development of the verification, admission, and reimbursement processes. Performs identified back-up functions for the Insurance Verification Coordinator and other Patient Accounts Coordinators as identified. SUCCESS CAPABILITIES: Two (2) or more years' experience with electronic medical records preferred. High school diploma required. Proficient in Microsoft Word, Excel, and Outlook. Ability to compose and type business correspondence. Must be detail oriented and be able to work in a fast-paced environment. Must demonstrate strong customer service and communication skills. Flexibility to work both independently and in a team environment. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Technology Package Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose-driven work! Do you? JOIN OUR FAMILY! The Nurse Practitioner will facilitate HWR's efforts to relieve suffering, enhance comfort, promote quality of life and foster choice in the presence of an advanced serious illness for all patients and families. The practice is based on competent clinical knowledge and focuses on clinical practice, education, collaboration, consultation and research related to palliative care. WHAT YOU WILL DO: Clinical Practice Participates in development and implementation of new programs that affect clinical practice Performs holistic patient assessment. Prescribes for symptom management and/or recommends symptom management to primary care providers. Performs medical history and physical exam in collaboration with the physician to develop a plan of care Coordinates care with team members and health care professionals involved in patient and family plan of care Reviews medical record including physician/consultant notes, lab and diagnostic test results. Formulates plan of care based on above data Provides follow-up to reassess the plan of care as determined by patient's goals. Participates in analyzing and evaluating clinical practice standards in terms of cost and quality Provides independent advanced practice nursing care within the scope of practice as delineated in State of Ohio Participates in development and implementation of new standards of practice for hospice and palliative care Consultation Ensures quality care across the continuum as an expert in palliative care Facilitates and/or participates in Transdisciplinary team conferences Serves as a consultant to staff caring for patients in hospitals, long-term care settings and home settings Serves as an expert consultant to healthcare professionals at the local, national and international levels to influence and advance clinical practice in palliative care Education Maintains a thorough knowledge of the current practice and literature relating to palliative care and facilitates the sharing of that knowledge with staff Educates patients and families on applicable areas of palliative care, such as interventions for pain and symptom management, and choice in end-of-life care Empowers patients and families to identify and meet goals of care Provides education to HWR staff in areas of palliative care Provides education to outside agencies, hospitals and long-term care settings on principles of palliative care Collaboration Maintains a standard care agreement with HWR Medical Directors Works as part of a team Collaborates with members of the palliative care team Collaborates with health care professionals as appropriate within the community Facilitates communication between nursing staff/physicians and patient/family Participates on HWR committees Participates in quality improvement activities Maintains and cultivates professional relationships in healthcare that strengthen HWR's strategic marketing plan Fulfills professional growth through involvement in professional organizations, presentations and publications Research Participates in agency research endeavors Presents findings of research internally and at professional conferences Accountability Participates in peer reviews Adjusts to changes in workload and schedules based on changing departmental and organizational priorities Maintains national certification Seeks palliative care educational opportunities to increase knowledge Teaches and lectures for continuing education programs Presents at multidisciplinary patient care conferences Serves as a preceptor to Advanced Practice Nurses SUCCESS CAPABILITIES: Maintains a current Registered Nurse license in state of Ohio Maintains a current Certificate of Authority in state of Ohio Master of Nursing Degree Minimum of two years in clinical setting Must be flexible and have problem solving skills, prioritize and demonstrate healthy coping strategies Ability to demonstrate excellence in written and oral communication Ability to meet patient/family needs that require variable hours Knowledge of hospice and palliative care clinical standards of practice, policies and procedures Ability to practice in accordance with HWR clinical standards of practice, policies and procedures Ability to establish and maintain collaborative working relationships with HWR employees, community and healthcare providers Ability to provide own transportation Must have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Exempt role Technology Package Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS This is medium to heavy work requiring the exertion of up to 75 pounds of force occasionally and up to 20 pounds of force frequently, and the use of appropriate safety transfer techniques and body mechanics when moving, transporting, etc. of patients, sometimes in excess of 100 pounds; work requires stooping, reaching, standing, walking, lifting, fingering, grasping, and feeling; vocal communication; hearing; visual acuity and color perception. Employee understands and accepts possibility of exposure to environmental elements, internal and external, such as infectious disease, bloodborne pathogens, and chemicals and/or chemical fumes, and adverse effects of inclement weather that may occur. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Provide personal care under the supervision of a nurse according to the patient's plan of care. Collaborate with transdisciplinary team in a variety of settings. This is a 36-hour per week position with an every other weekend, every other holiday requirement. The position out of Ames Family Hospice House located in Westlake, Ohio WHAT YOU WILL DO: Provide personal care and assist with ADL's according to the POC. Provide safe environment for patients. Safely ambulate/transfer patient as appropriate. Assist with passive and active ROM exercises as directed by the nurse. Prepare nutritional snacks as appropriate for the patient. Under the supervision of the nurse, assist patient with pre-poured medications that are ordinarily self-administered and that are prescribed by a physician under the supervision nurse (Home Care only). Under the direction of the nurse, perform simple wound care, skin care, and bowel care protocols according to the plan of care where appropriate. Recognize and promptly report any changes in the mental or physical status of the patient to the nurse. Record in clinical record, on appropriate documents, the activities provided and observations of patient at the time of visit. Complete all charting, timesheets and mileage logs as defined by the agency policy and procedures. Attend and actively contribute during patient care conference. Participate in HNA discipline meetings, team meetings, staff meetings, retreats and in-services as appropriate. Attend in-services to obtain 3 education hours per quarter. Participate in the on-call rotation as scheduled (Home Care only). Assist the Team Leader with other designated activities as necessary (scheduling, supply organization, answering office telephone, etc.) Demonstrate positive customer-service responsiveness according to agency standards. Flexible in meeting patient/family needs that require variable shifts and weekends. Participate in chart review quality improvement activities and other meetings as assigned. Participate in coordination of and communication with volunteer staff. Provide basic care-giving education to caregiver/family members, such as turning and positioning, transfer techniques and changing linens Maintain Transmission Based Precaution. Complete annual competency requirements. SUCCESS CAPABILITIES: Must be able to read and write English proficiently. Must be state tested nursing assistant in good standing Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license/certification/registration. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. NOTE : The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

Full Job Description JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Responsible for creating or maintaining positive relationships between patient and staff that is providing healthcare for patient and family while overseeing all field staff who see patients outside the scope of the primary team. WHAT YOU WILL DO: Partners with Director of Care Solutions Center and Clinical team Leader assisting RN's, LPN's, Social Workers and Admissions Assistants in hospitals, homes and alt home settings completing admissions and visits. They are responsible for visiting patients and their families, representing Hospice of the Western Reserve with a goal of performing assessments, provide education and training about medications, care for physical needs. Identifying and resolving problems, preparing, and completing action plans, managing all clinical lines for improvement and quality assurance programs. They assist to carry out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis: defining user requirements, establishing productivity, quality, customer service standards, contributing information and analysis to organizational strategic plans and reviews. Builds relationships with staff in hospitals they serve, being a trusted partner. Trained and qualified nurse who can help guide teams to provide support for families and patients with empathy and confidence They implement the Care Solutions systems by assisting the Director, and Chief Clinical Officer with patients, families, referral providers, doctors, and Hospice of the Western Reserve field staff. Collaborate with trainers to implement a comprehensive training program for staff in the field. Determines training needs by observing agent and service encounters, studying all phases of the Care Solutions services, technical, service and customer experience results reports, conferring with management. Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional/personal networks Educational awareness with EMR (Suncoast) on a regular basis. Assist in the interview, hire, train, support, and develop liaison staff and admission staff. Supports and reinforces all strategies, plans, and implementations as directed by Senior leadership. Proactively identify operational efficiency and customer service enhancement opportunities Work directly with all corresponding programs to support, meet and or exceed their individual referral/admission goals. Reinforce work procedures, prepare work schedules, and expedite workflow. Evaluate and standardize procedures to improve efficiency of subordinates. Observe and evaluate employees who perform the duties of assessment, liaison. Continuous care and triage to ensure quality standards and service are met. Attend meetings, training activities, courses and all other work-related activities as required. MANAGEMENT Responsible for managing and supervising field staff who see patients outside the scope of the primary care team; approximately 35 staff who work seven days per week. SUCCESS CAPABILITIES: High School Diploma or equivalent required Bachelor of Science in Nursing required; Master of Science in Nursing preferred Minimum 2 - 4 years' experience supervising and leading teams Hospital based nursing experience preferred Hospice and palliative care experience preferred Maintain a valid drivers' license and auto insurance for successfully fulfilling business and operational needs. Must understand critical success factors of the Care Solutions Center Excellent customer service skills and relationship building capabilities with referral sources and families Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization. Ability to relate to others and exhibit compassion to all parties involved. Demonstrated ability to practice active listening skills. Detail oriented with strong organizational, time management, and effective prioritization skills. Ability to quickly learn systems, processes, and procedures, grasp clinical concepts and adapt easily to change. Ability to manage competing demands, multiple priorities, while remaining adaptable and flexible. Able and willing to maintain professional and technical knowledge by tracking emerging trends in contact center operations management, reviewing professional publications, establishing personal and professional networks, benchmarking state of the art practices. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE : The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44114 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! Provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process. We have two shifts available: 24 hours per week: 12a-8a, every third weekend and holiday WHAT YOU WILL DO: Responsible to practice in accordance with HWR clinical standards of practice, policies and procedures Assess physical, psychosocial, and spiritual needs of the patient and family/caregivers. Provide intermittent skilled nursing services to the patient under the patient's physician's direction. Monitor and evaluate pain and symptoms and provide information and assistance to the patient and family to manage those problems. Serve as a liaison to the patient's physician(s) when needed; provide information to the physician based on knowledge relating to the patient's needs. Provide emotional support to the patient and family/caregiver. Refer patients and/or family members to other services when appropriate and follow-up as necessary. Provide instruction (health teaching) to the patient and family. Maintain and promptly complete all necessary plans and reports related to hospice care. Participate in care conferences and bereavement follow-up. Participate in case review, quality improvement activities and other meetings as assigned. Plan and clinically supervise activities of HNA as related to patient care. Participate in the on-call rotation as scheduled. Participate in discharge planning in collaboration with other team members. SUCCESS CAPABILITIES: Licensed in State of Ohio Experience preferred in hospice care, home health, oncology and/or pain and symptom management. Current CPR certification Must have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer Hospice and Palliative Care Certification desired. Will be required within first two years of hire. Equivalent education/experience may substitute for minimum qualifications except when there are legal requirements, such as a license/certification/registration. DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Technology Package Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver's license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism. NOTE : The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Hospice of the Western Reserve 17876 St. Clair Ave. Cleveland, OH 44111 ************ or ********************* Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

JOIN US IN MAKING THE MOST OF EVERY DAY! Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! The Clinical Admissions Nurse is responsible for assuring for assuring that HWR programs are effectively and responsibly represented to patients, families, and others who have interest in hospice services through assessment, information sharing and/or admissions in a patient's home, nursing facility, or in a health care facility. This position works closely with the Referral Department and other referral sources to promote the hospice philosophy of care. WHAT YOU WILL DO: Performs all duties and responsibilities in accordance with the Nurse Practice Act and in accordance with basic principles and guidelines of professional nursing. Provides information assessment, and admission services to patients who have been referred to HWR: conducting assessment visits in the home nursing facility or health care facility, as necessary. Communicates with Referral Department, the referring Physician, and Hospice MDs to assure appropriateness of each referral and those necessary certifications are obtained. Keeps the Referral Department informed about the progress of the referral/admission. Applies nursing principles and techniques in the treatment of patients. Provides nursing care, emotional support and education to patients and families. Utilizes computer skills to access medical information and documents in electronic medical records as required.