Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookComparePart Time jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Hospital director skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical hospital director skills. We ranked the top skills for hospital directors based on the percentage of resumes they appeared on. For example, 13.5% of hospital director resumes contained patients as a skill. Continue reading to find out what skills a hospital director needs to be successful in the workplace.

15 hospital director skills for your resume and career

1. Patients

Here's how hospital directors use patients:
  • Case management, utilization management with for reimbursement for patients admitted to programs.
  • Assessed patients to determine if they met criteria for inpatient psychiatric hospitalization.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how hospital directors use patient care:
  • Coordinated patient care for over 7,000 patient visits utilizing delivery service models that were comprehensive, coordinated, and culturally competent.
  • Planned and implemented electronic patient care documentation system in Emergency Department, increasing turn-around time for patient care.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how hospital directors use oversight:
  • Interacted successfully with regulatory and oversight agencies, which led to more streamlined operations of complex healthcare reimbursement programs.
  • Provided oversight to assure compliance withJCAHO standards of accreditation.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hospital directors use customer service:
  • Collaborate with hospital administrators and other departments to improve customer service standards and ensure client satisfaction.
  • Implemented and managed scheduling protocols to ensure exceptional customer service from front office staff.

5. Customer Satisfaction

Here's how hospital directors use customer satisfaction:
  • Devised and implemented a rewards and recognition program for seasonal associates to drive desired behaviors and customer satisfactions scores.
  • Lead the redesign, architecture and functionality of departmental website and improve online and customer satisfaction by more than 60%.

6. Acute Care

The branch of secondary healthcare which is responsible for giving short-term care to patients recovering from severe injuries or urgent medical problems is known as acute care. Acute care comprises multiple domains like; emergency care, urgent care, short-term stabilization, pre-hospital care, critical care, and trauma care.

Here's how hospital directors use acute care:
  • Developed Partial Hospitalization Program to serve acute care, general psychiatric, adult population.
  • Directed purchase of one psychiatric hospital and sale of five acute care hospitals.

Choose from 10+ customizable hospital director resume templates

Build a professional hospital director resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your hospital director resume.

7. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how hospital directors use performance improvement:
  • Chaired the Hospital Performance Improvement Committee, developed and provided educational programs on performance improvement, patient safety, and compliance.
  • Created performance improvement plans for clinical department as part of campus-wide initiatives.

8. Booking

Here's how hospital directors use booking:
  • Maintained a waiting list for groups desiring a booking which helped keep the facility occupied.
  • Handle client relations Provide input on business development (booking, promotion, etc.)

9. Patient Safety

Here's how hospital directors use patient safety:
  • Trained new staff to new roles in the quality and patient safety departments within the first three months of employment.
  • Developed successful patient safety program using concepts from Crew Resource Team Training program and the VA Hospital Patient Safety model.

10. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how hospital directors use health system:
  • Directed PHO consisting of 400 physicians and non-profit health system covering 13,500 lives with annualized revenues of $12M.
  • Generated over $3M in net new hospital/health system business in 2011, '12 '13, and '14.

11. PET

Here's how hospital directors use pet:
  • Interviewed, hired and trained new Pet Nurses and Client Service Coordinators.
  • Worked as a Pet Nurse whenever needed.

12. Rehabilitation

Here's how hospital directors use rehabilitation:
  • Managed 13 rehabilitation professionals daily within a 25 bed hospital.
  • Establish and maintain reputation of Crown Nursing and Rehabilitation Center as a unique customized care provider of choice.

13. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how hospital directors use cms:
  • Insure department is JACHO, CMS & TDH compliant, managed professional staff & department productivity.
  • Ensured that all programs met all local, state and CMS standards.

14. Social Work

Here's how hospital directors use social work:
  • Assisted chaplain, social workers, and nurses to care for soldiers with post-traumatic stress disorder (PTSD).
  • Supervised a doctor, five nurses, and a social worker.

15. Hospital Operations

Here's how hospital directors use hospital operations:
  • Implement policies for hospital operations, customer personnel and community relations.
  • Oversee hospital operations, making sure all pets were comfortable and medications administered on schedule.
top-skills

What skills help Hospital Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of hospital director skills to add to your resume

Hospital director skills

The most important skills for a hospital director resume and required skills for a hospital director to have include:

  • Patients
  • Patient Care
  • Oversight
  • Customer Service
  • Customer Satisfaction
  • Acute Care
  • Performance Improvement
  • Booking
  • Patient Safety
  • Health System
  • PET
  • Rehabilitation
  • CMS
  • Social Work
  • Hospital Operations
  • Business Development
  • Quality Care
  • Infection Control
  • Medicaid
  • Staff Development
  • Financial Performance
  • Cleanliness
  • OSHA
  • HR
  • Payroll
  • Strategic Plan
  • Direct Reports
  • Patient Satisfaction
  • Radiology
  • Regulatory Compliance
  • Culinary
  • Food Service
  • PHP
  • Discharge Planning
  • FTE
  • JCAHO
  • Training Programs
  • POS
  • Room Service
  • Bed Hospital
  • A/R
  • Environmental Services
  • HIPAA
  • Performance Reviews
  • Fine Dining
  • Event Planning
  • Community Outreach

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs