Patient Access Representative jobs at Hospital for Special Surgery - 89 jobs

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $35.70 - $39.72. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Associate's degree ; Bachelor's degree preferred. EXPERIENCE - Preferred 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; to stop, climb or lift light material (10 to 20 lbs.) or equipment. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination. Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance. Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems. Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases. Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow. Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units. Transcribing orders as needed Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

**Job Title:** Trauma Registry Performance Improvement Coordinator Works in collaboration with trauma program leadership to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient. Responsible for coordination and facilitation of the division performance improvement program; including data collection, analysis, trending and benchmarking of data and outcomes. Has primary responsibility for trauma registry data collection; core elements include data entry, database management, data validation, injury coding and scoring, statistical data analysis; report design; supporting administrative, outreach, injury prevention and research initiatives. Collaborates closely with trauma program leadership to ensure compliance with the State of New York trauma regulations, American College of Surgeons standards, facility standards related to Performance Improvement. **Qualifications** **_Requirements:_** + AS/AD required; BS or BSN preferred. Degree in health-related discipline preferred + ICD-10-CM/PCS coding certification, AIS 2015 coding certification + Certified Abbreviated Injury Scale Specialist (CAISS) or required within 12 months of employment + Certification in Trauma Registry or required within 24 months of employment. + 3-5 years of position related experience defined as Medical Records, coding experience, trauma Outreach experience, Trauma Program experience, performance improvement experience. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's **Responsibilities** **Trauma Program Leadership** : + Implement and sustain integrated Division Performance Improvement plan that meets all regulatory requirements. + Facilitates identification, validation, and documentation of department- based, + Hospital-based, State of New York and selected American College of Surgeons Performance improvement variances and complications. + Performs comprehensive, concurrent chart review to identify quality, timeliness and system issues in the care of patients, in order to meet facility needs, State of New York needs, and American College of Surgeon's standards. + Assures collection/inclusion of data in relevant databases to allow ongoing evaluation of program performance improvement initiatives. + Assists the Trauma Program in the development of both clinical and operational performance indicators, supports an integrated program for trauma peer review morbidity and mortality review, outcomes analysis and reporting. + Attends trauma related meetings and prepares peer review cases for appropriate venue. + Effectively facilitates and/or leads team in divisional/hospital approved continuous quality improvement methodology. + Maintains knowledge of and participates on hospital committees and initiatives related to quality. + Maintains secure and confidential documentation of all PI activities, including patient performance improvement files, minutes of peer review and process improvement meetings using standard format. + Maintains case review summaries and a tracking system for trends/follow-up and updates concurrently. **Registry** **Maintenance:** + Accurately abstracts comprehensive trauma patient information from multiple sources and maintains registry, with data abstracted and entered into the registry in as close to concurrently as possible as and no later than 60 days post-discharge. + Facilitates optimal data abstraction by maintaining knowledge of data sources, especially in the developing electronic medical record. + Customizes/creates data fields to optimize efficiency and utilization of registry. + Oversees the appropriate and standardized performance improvement data fields used to meet the needs of the program and to maintain compliance with any regulatory agency or benchmark organization identified by the program. + Demonstrates/verifies proficient use of the current ICD coding and the AIS and ISS injury scoring systems. + Creates/upholds administrative procedures for the Trauma Registry. + Serves as a resource/mentor to others in the area of trauma registry/performance improvement. **Data Reporting** : + Proficient in data analysis of trauma program studies, including clinical, quality, + Administrative, epidemiologic, research, and prevention. + Designs reports that accurately represent information in the context provided. + Through the use of trauma registry, peer review information, and other relevant databases, provides a standardized set of analytical, statistical and reporting strategies for a variety of patients or provider outcomes, to be reviewed by internal and external review committees. **Other Assigned Duties:** + Facilitate the development of and/or creation of clinical management guideline surveillance, variance, and reporting in conjunction with trauma program leadership. + Establish channels of communication and reporting which encourage interdisciplinary cooperation, respect, and support among members of the trauma service and the personnel with which they come in contact. + Participates in local, regional, state, and national organizations to expand knowledge and program development. + Assists with maintaining trauma policies and procedures. + Assists with preparation for regulatory agency surveys. + Demonstrates advanced computer skills in database management, spreadsheet and word processing applications. + Demonstrates good judgment, problem solving abilities, and effective communication skills using a multidisciplinary approach. + Able to organize and prioritize multiple tasks and projects. + Able to maintain confidentiality of patient, provider, and organization information. + Assist trauma staff in other assigned duties as requested. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $58661 - $67500 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. Responsibilities Greet and direct patients, visitors, and staff. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. Collects and distributes patient referral information received from affiliated physicians. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. File charts and retrieve old records. Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. Enters data into required computerized system. Maintains patient recall file. According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. Obtains signatures for consent. Makes clinic appointments. Other duties as assigned. Qualifications Education: Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. Experience: 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. **Qualifications** + **Education:** Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. + **Experience:** 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN **Compensation Statement** The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens **Responsibilities** + Greet and direct patients, visitors, and staff. + Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. + Collects and distributes patient referral information received from affiliated physicians. + Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. + Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. + Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. + Verifies demographic information and insurance coverage by interviewing patient/family member/friend. + According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. + According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. + According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. + File charts and retrieve old records. + Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. + Enters data into required computerized system. + Maintains patient recall file. + According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. + Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. + Obtains signatures for consent. + Makes clinic appointments. + Other duties as assigned. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.5959 - $30.7024 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Registrar is responsible for the business aspect of the patient's visit, as well as the patient focused care delivery within the department. Activities include: registration, insurance verification and notification, updating of financial and demographic information, reception and other duties as assigned. Education: Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people. Experience: 6 - 9 Months of health care experience in order to become familiar with institutional policies and procedures preferred. Collective bargaining unit: SEIU Local 144-MSQ-NonRN Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.60 - $30.70 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. SEIU Local 144 at Mount Sinai Queens, Q018 - Radiology Support - MSQ, Mount Sinai Queens Greet and direct patients, visitors, and staff. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. Collects and distributes patient referral information received from affiliated physicians. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. Distributes departmental reading material such as Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. According to policy and established procedure generates patients chart and attaches pertinent information such as Emerg Card, Medicaid threshold and EMS sheet, etc. According to policy and established procedure reviews discharged patient charts for diagnosis, physician signature, dictation code, menu and appropriate forms for completion. According to established policy and procedure processes specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are competed and identification processes have been followed. File charts and retrieve old records. Retrieves completed charts, addressograph plate and all supporting documents from patient treatment area. Enters data into required computerized system. Maintains patient recall file. According to policy and established procedures insured that all papers, forms, etc. are stamped appropriately. Logs patients on/in to the appropriate registration sheets/logs. Reconcile log books. Obtains signatures for consent. Makes clinic appointments. Other duties as assigned.

The Trauma Registrar performs comprehensive data collection, abstraction and basic analysis of trauma patient data. The trauma registrar is completely responsible for the trauma registry (with support from Trauma Program Manager and Trauma PI Coordinator) including accuracy, completeness, confidentiality of information collected and entered into the registry. The trauma registrar analyzes and interprets all available patient data to determine coding classifications including ICD-9/10 and AAAM in compliance with the American College of Surgeons and State of New York requirements. The trauma registrar determines selection, evaluation and analysis of diagnosis in order to satisfy criteria for abstracting and entry into trauma registry and actively works to supply data to be utilized for the process of analysis of patient care and identification of opportunities for improvement using data. QUALIFICATIONS EDUCATION: High School diploma or equivalent required. One or more years of college with courses in medical terminology, anatomy, and physiology, ICD-10-CM/PCS coding certification, AIS 2015 coding certification and computer software databases preferred. LICENSE/CERTIFICATION: Board Certified AIS Coding Specialist required within 2 years from date of hire. EXPERIENCE: Experience with direct exposure to trauma patient management preferred. Secretarial experience preferred. Data entry experience with focus in databases desirable. Computer skills required. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's JOB RESPONSIBILITIES Performs comprehensive concurrent chart review and has primary responsibility for trauma registry data collection, including data entry, database management, data validation, injury coding and scoring, statistical data analysis and report design. All registry records will be closed within 30 to at a maximum, 60 days of patient discharge. Works closely with trauma registry vendors to assure timely resolution of problems and to implement revisions and upgrades to the system as they become available. Submits data to TQIP, NTDB and the state of NY on time and communicates any issues immediately to Trauma Program Manager or Trauma PI Coordinator. Supports Trauma Program Performance Improvement and Injury prevention initiatives by providing accurate and timely data, noting new trends and issues and informing Trauma Program Leadership promptly when an issue is identified. Actively participates in all trauma related performance improvement and patient safety program. Customizes and creates data fields to optimize efficiency of registry and facilitate issue identification and reporting. Provides reports for monthly Trauma PI meetings no later than 1 week prior to the meeting. Provides accurate quality and data reports for meetings and surveys by regulatory agencies. Performs other assigned duties as designated by the Trauma Program leadership. Participates in injury prevention, outreach and education done by the Trauma Center and ensures prevention activities done are based on local and some national data. Participates in all trauma center activities and attends national, regional and state programs. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Job Title: Trauma Registry Performance Improvement Coordinator Works in collaboration with trauma program leadership to improve the quality of trauma care encompassing all areas and disciplines of the hospital that participate in the management of the injured patient. Responsible for coordination and facilitation of the division performance improvement program; including data collection, analysis, trending and benchmarking of data and outcomes. Has primary responsibility for trauma registry data collection; core elements include data entry, database management, data validation, injury coding and scoring, statistical data analysis; report design; supporting administrative, outreach, injury prevention and research initiatives. Collaborates closely with trauma program leadership to ensure compliance with the State of New York trauma regulations, American College of Surgeons standards, facility standards related to Performance Improvement. Requirements: AS/AD required; BS or BSN preferred. Degree in health-related discipline preferred ICD-10-CM/PCS coding certification, AIS 2015 coding certification Certified Abbreviated Injury Scale Specialist (CAISS) or required within 12 months of employment Certification in Trauma Registry or required within 24 months of employment. 3-5 years of position related experience defined as Medical Records, coding experience, trauma Outreach experience, Trauma Program experience, performance improvement experience. Non-Bargaining Unit, BPL - Surgery Trauma Program - STL, Mount Sinai St. Luke's Trauma Program Leadership: Implement and sustain integrated Division Performance Improvement plan that meets all regulatory requirements. Facilitates identification, validation, and documentation of department- based, Hospital-based, State of New York and selected American College of Surgeons Performance improvement variances and complications. Performs comprehensive, concurrent chart review to identify quality, timeliness and system issues in the care of patients, in order to meet facility needs, State of New York needs, and American College of Surgeon's standards. Assures collection/inclusion of data in relevant databases to allow ongoing evaluation of program performance improvement initiatives. Assists the Trauma Program in the development of both clinical and operational performance indicators, supports an integrated program for trauma peer review morbidity and mortality review, outcomes analysis and reporting. Attends trauma related meetings and prepares peer review cases for appropriate venue. Effectively facilitates and/or leads team in divisional/hospital approved continuous quality improvement methodology. Maintains knowledge of and participates on hospital committees and initiatives related to quality. Maintains secure and confidential documentation of all PI activities, including patient performance improvement files, minutes of peer review and process improvement meetings using standard format. Maintains case review summaries and a tracking system for trends/follow-up and updates concurrently. Registry Maintenance: Accurately abstracts comprehensive trauma patient information from multiple sources and maintains registry, with data abstracted and entered into the registry in as close to concurrently as possible as and no later than 60 days post-discharge. Facilitates optimal data abstraction by maintaining knowledge of data sources, especially in the developing electronic medical record. Customizes/creates data fields to optimize efficiency and utilization of registry. Oversees the appropriate and standardized performance improvement data fields used to meet the needs of the program and to maintain compliance with any regulatory agency or benchmark organization identified by the program. Demonstrates/verifies proficient use of the current ICD coding and the AIS and ISS injury scoring systems. Creates/upholds administrative procedures for the Trauma Registry. Serves as a resource/mentor to others in the area of trauma registry/performance improvement. Data Reporting: Proficient in data analysis of trauma program studies, including clinical, quality, Administrative, epidemiologic, research, and prevention. Designs reports that accurately represent information in the context provided. Through the use of trauma registry, peer review information, and other relevant databases, provides a standardized set of analytical, statistical and reporting strategies for a variety of patients or provider outcomes, to be reviewed by internal and external review committees. Other Assigned Duties: Facilitate the development of and/or creation of clinical management guideline surveillance, variance, and reporting in conjunction with trauma program leadership. Establish channels of communication and reporting which encourage interdisciplinary cooperation, respect, and support among members of the trauma service and the personnel with which they come in contact. Participates in local, regional, state, and national organizations to expand knowledge and program development. Assists with maintaining trauma policies and procedures. Assists with preparation for regulatory agency surveys. Demonstrates advanced computer skills in database management, spreadsheet and word processing applications. Demonstrates good judgment, problem solving abilities, and effective communication skills using a multidisciplinary approach. Able to organize and prioritize multiple tasks and projects. Able to maintain confidentiality of patient, provider, and organization information. Assist trauma staff in other assigned duties as requested.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . Responsibilities 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned. Qualifications High school graduate or GED; Associates degree preferred. 1 year of health care patient reception or related experience preferred.

The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . High school graduate or GED; Associates degree preferred. 1 year of health care patient reception or related experience preferred. 1. Greet and direct patients, visitors, and staff. 2. Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. 3. Collects and distributes patient referral information received from affiliated physicians. 4. Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. 5. Distributes departmental reading material such as Emergency Department brochure, Health Care Proxy and Patient Bill of Rights. Ensures such documents are readily available. 6. Registers patients by updating or entering patient demographic, financial information and emergency contact data into the computer system. 7. Verifies demographic information and insurance coverage by interviewing patient/family member/friend. 8. Schedules appointments. 9. Files charts and retrieves records. 10. Deposits and reconciles all cash against deposits. 11. Other duties as assigned.

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities. Some college; Bachelors degree preferred 3 years healthcare/customer service or relevant experience 1.Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements. 2. Collaborates with other clinical staff, to resolve issues impacting patients care progression. 3. Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable). 4. Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues. 5. Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers. 6. Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources. 7. Provides recommendation for process/service improvement to promote patients satisfaction and address issues. 8. Performs other duties as assigned.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $35.70 - $39.72. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Preferred 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop, climb or lift light material (10 to 20 lbs.) or equipment. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES * Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination. * Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance. * Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems. * Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases. * Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow. * Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units. * Transcribing orders as needed Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Associate's degree ; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system Complete core patient access tasks in a designated functional area while meeting productivity and quality standards Interview patients and/or their representatives to gather and accurately enter demographic information Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status Collect co-payments and other patient financial obligations at the time of service Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery Schedule appointments, follow-up tests, procedures, and transcribe physician orders Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures Support chart preparation, bed planning, and other patient access functions as appropriate Makes bed board assignments based on patient preference, condition, and diagnosis, as . Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES * Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system * Complete core patient access tasks in a designated functional area while meeting productivity and quality standards * Interview patients and/or their representatives to gather and accurately enter demographic information * Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans * Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status * Collect co-payments and other patient financial obligations at the time of service * Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery * Schedule appointments, follow-up tests, procedures, and transcribe physician orders * Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures * Support chart preparation, bed planning, and other patient access functions as appropriate * Makes bed board assignments based on patient preference, condition, and diagnosis, as required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Patient Access Specialist I - Per Diem Job Summary: The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards. Job Qualifications: Education: * High School Diploma or equivalent G.E.D. required. * Associate's degree preferred. Experience required: 0-1 years' experience in admitting, ambulatory care, or outpatient registration setting. Required skills: * Excellent verbal and written communication skills. * Strong customer service. * Able to multi-task in a high paced environment. * Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.) * Effective communicator with all levels of staff, patients and customers. * Ability to respond positively to fluctuations in patient flow. * Able to triage calls and respond professionally to fluctuations in call volume. Preferred skills: * Working knowledge of medical terminology. * Self-directed, motivated, and resourceful. * Demonstrates initiative. * Working knowledge of MS Office Suite application: Word, Excel, Outlook. * Bilingual a plus. Physical Working Conditions * Sitting for prolonged periods of time at a patient facing workstation Position unit accountabilities and competencies: * Perform registration and pre-registration functions across multiple service lines using the EPIC system. * Complete core patient access tasks in a designated functional area while meeting productivity and quality standards. * Interview patients and/or their representatives to gather and accurately enter demographic information. * Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards. * Collect, scan and process required documentation, including legal ID's, insurance cards, consent forms, third party liability documents and advance care plans. * Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits. * Collect co-payments and other patients' financial obligations at the time of service. * Resolve patient checklists and work queue encounters to support smooth patient care. * Complete account preparations for future visits. * Receiving and triaging heavy incoming call volume and responding professionally. * Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments. * Cross coverage across regional sites as needed/available. * Perform registration and pre-registration functions across multiple service lines using the EPIC system. * Performs other Patient Access functions as appropriate. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Per Diem Part time Work Shift Variable (United States of America) Compensation Range The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Patient Access Specialist I - Per Diem Job Summary: The Patient Access Specialist serves as the first point of contact for patients and their families, ensuring a positive experience while supporting the efficient delivery of care. This role is responsible for scheduling, pre-registration and registration functions, verifying insurance and benefits, collecting payments and maintaining accurate patient records for patient flow, coordinates necessary documentation and provides exceptional customer service. As an integral member of the healthcare team, this position requires strong communication skills, attention to detail and the ability to work in a fast-paced environment while meeting productivity and quality standards. Job Qualifications: Education: High School Diploma or equivalent G.E.D. required. Associate's degree preferred. Experience required: 0-1 years' experience in admitting, ambulatory care, or outpatient registration setting. Required skills: Excellent verbal and written communication skills. Strong customer service. Able to multi-task in a high paced environment. Strong computer skills, with proficiency in office automated tools (e-mail, outlook and data entry.) Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Able to triage calls and respond professionally to fluctuations in call volume. Preferred skills: Working knowledge of medical terminology. Self-directed, motivated, and resourceful. Demonstrates initiative. Working knowledge of MS Office Suite application: Word, Excel, Outlook. Bilingual a plus. Physical Working Conditions Sitting for prolonged periods of time at a patient facing workstation Position unit accountabilities and competencies: Perform registration and pre-registration functions across multiple service lines using the EPIC system. Complete core patient access tasks in a designated functional area while meeting productivity and quality standards. Interview patients and/or their representatives to gather and accurately enter demographic information. Accurately collect and process patient demographic, clinical and financial information to ensure compliance with regulatory and organizational standards. Collect, scan and process required documentation, including legal ID's, insurance cards, consent forms, third party liability documents and advance care plans. Verify insurance benefits electronically and/or by phone to determine participating/non-participating status and specific service benefits. Collect co-payments and other patients' financial obligations at the time of service. Resolve patient checklists and work queue encounters to support smooth patient care. Complete account preparations for future visits. Receiving and triaging heavy incoming call volume and responding professionally. Provide cross-coverage across multiple functional areas within the department, adapting to daily changes in work assignments. Cross coverage across regional sites as needed/available. Perform registration and pre-registration functions across multiple service lines using the EPIC system. Performs other Patient Access functions as appropriate. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $35.70 - $39.72. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Preferred 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop, climb or lift light material (10 to 20 lbs.) or equipment. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination. Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance. Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems. Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases. Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow. Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units. Transcribing orders as needed Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Part time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Qualifications EDUCATION - Required Associate's degree required; Bachelor's degree preferred. EXPERIENCE - Required 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. EXPERIENCE - Preferred Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting. SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. SKILLS - Preferred Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. PHYSICAL WORKING CONDITIONS Sitting in the same location or standing/walking; required to stop or lift light material (10 to 20 lbs.) or equipment. ENVIRONMENTAL WORKING CONDITIONS Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians. HAZARDS OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks. POSITION & UNIT ACCOUNTABILITIES Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system Complete core patient access tasks in a designated functional area while meeting productivity and quality standards Interview patients and/or their representatives to gather and accurately enter demographic information Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status Collect co-payments and other patient financial obligations at the time of service Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery Schedule appointments, follow-up tests, procedures, and transcribe physician orders Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures Support chart preparation, bed planning, and other patient access functions as appropriate Makes bed board assignments based on patient preference, condition, and diagnosis, as required. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Compensation Range The base pay scale for this position is $26.65 - $40.87. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doing Job Description Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team. In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital departments. DUTIES & ESSENTIAL JOB FUNCTIONS Check-out patients following appointment with physician. Collect and post patient payments. Obtain pre-certifications and appointments for patient testing (MRI, CT Scans, etc). Scan and file medical information into individual patient accounts in EMR. Coordinator patient inquiries with physician and physician assistant. Settle credit card terminal at end of each patient appointment day. Complete doctor's dictations and mail referring physicians. Schedule new patient and follow-up patient appointments. Answer incoming phone calls and take messages. Provide routine information to callers in a professional and efficient manner. Assist patients with prescription renewals. Provide assistance in day-to-day administration of office. Schedule surgeries and other ancillary tests as directed by physician or office manager Facilitate communication between physician and hospital departments, department management and patients Perform other duties as assigned. To qualify you must have an Associate's Degree and at least two years of related MD office/healthcare experience. Familiarity with medical terminology and general office protocol required. The ability to type 45-60 words per minute and exceptional organizational strengths are required, along with excellent written and verbal communication skills. Must be proficient in Microsoft Word, Excel, and PowerPoint. EDUCATION - Required Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses Education Requirements EDUCATION - Preferred Degree/Diploma Obtained Program of Study Educations Requirements LICENSURE - Required Certification Requirements CERTIFICATIONS/LICENSURE - Preferred EXPERIENCE - Required Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary Additional Requirements EXPERIENCE - Preferred Minimum Years of Experience Type of Experience Additional Requirements SKILLS - Required Excellent verbal and written communication skills. Strong customer service orientation. Superior written and oral communication skills Exceptional customer service skills Ability to follow through with tasks to completion Strong organizational and problem-solving skills Ability to multitask in a fast paced environment Ability to effectively and accurately follow directions or instructions Ability to work collaboratively as part of a team; offers to help coworkers when needed Detail-oriented Ability to escalate issues appropriately Consistently displays a positive attitude towards one's work and work environment Strong computer skills Knowledge of healthcare industry including regulations and health insurance SKILLS - Preferred Experience with Epic preferred; Familiarity with medical terminology, preferred PHYSICAL WORKING CONDITIONS Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). ENVIRONMENTAL WORKING CONDITIONS Located in a comfortable indoor area. Examples: executive, management and secretarial positions. HAZARDS OSHA Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment. Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR) Performance Mindset: Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow. Communication: Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically. Collaboration: Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback. Empowerment: Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager. Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement. Adherence to HSS Policies: Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.) Position Competencies Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently. Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office's protocol. Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary. Scheduling & Coordination: Schedules appointments and ancillary services accurately, following the provider's protocol as directed by the physician or office manager. Coordinates referral processes with accuracy and urgency. Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow. Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified. Billing/Chart Documentation: Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed). Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed. Ensures all information is collected from patients to ensure timely billing. Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines. Technical & Systems Proficiency: Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence. Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently. Learns and adapts to new systems, policies and technologies relevant to office operations. Office Workflow and Operational Efficiency: Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates. Takes initiative to resolve issues and assist colleagues. Adapts to workflow changes and supports team productivity. Fulfills a lead role in the office when covering for Office Manager during time off. Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed. Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.