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Working As A Hospital Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $26,000

    Average Salary

What Does A Hospital Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Hospital Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Average Length of Employment
Lead Receptionist 3.0 years
Nurse Receptionist 2.5 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Hospital Receptionist
Receptionist 19.2%
Cashier 11.6%
Volunteer 3.1%
Manager 3.1%
Internship 2.7%
Hostess 2.2%
Supervisor 2.2%
Secretary 2.2%
Top Careers After Hospital Receptionist
Receptionist 19.1%
Cashier 10.2%
Volunteer 4.2%
Server 3.8%
Teacher 3.0%
Assistant 2.5%
Internship 2.1%

Do you work as a Hospital Receptionist?

Top Skills for A Hospital Receptionist

  1. Customer Service
  2. Phone Calls
  3. Scheduling Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Delivered superb communication and customer service skills by directing and answering over 150 calls per day, including Red Cross messages.
  • Provided excellent customer service to patients, visitors and guests Answered phone calls from both internal and external lines.
  • Operate switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Provided patient care and assistance.
  • Maintain office stationary required for front desk activity and explain clinical policy / procedure to patients.

Hospital Receptionist Demographics

Gender

Female

82.5%

Male

14.0%

Unknown

3.5%
Ethnicity

White

60.3%

Hispanic or Latino

17.8%

Black or African American

11.4%

Asian

6.9%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

58.8%

French

11.8%

German

5.9%

Dutch

5.9%

Japanese

5.9%

Arabic

5.9%

Thai

5.9%
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Hospital Receptionist Education

Schools

Tidewater Community College

9.1%

Career Point College

9.1%

University of Pennsylvania

6.1%

Concordia University at Austin

6.1%

Simpson College

6.1%

University of Tennessee - Knoxville

6.1%

Morgan State University

6.1%

Everest Institute

6.1%

Old Dominion University

6.1%

Lehigh Carbon Community College

6.1%

Monroe College

6.1%

University of Northern Colorado

3.0%

Conejo Valley Adult School

3.0%

Trinity University

3.0%

Bucks County Community College

3.0%

Suffolk County Community College

3.0%

Boricua College

3.0%

College of Lake County

3.0%

Salisbury University

3.0%

ECPI University

3.0%
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Majors

Business

16.7%

Nursing

10.5%

Medical Assisting Services

8.8%

Biology

7.9%

Psychology

6.1%

Health/Medical Preparatory Programs

6.1%

Hospitality Management

6.1%

Health Care Administration

5.3%

Accounting

3.5%

Education

3.5%

Liberal Arts

3.5%

Public Health

2.6%

Biochemistry, Biophysics, Molecular Biology

2.6%

Music

2.6%

Social Sciences

2.6%

Secretarial And Administrative Science

2.6%

Early Childhood Education

2.6%

Human Services

2.6%

Management

1.8%

General Education, Specific Areas

1.8%
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Degrees

Bachelors

34.9%

High School Diploma

23.4%

Associate

20.6%

Certificate

9.7%

Diploma

5.7%

Masters

3.4%

License

1.1%

Doctorate

1.1%
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Updated May 18, 2020