Facilitator jobs at Hospital Sisters Health System - 193 jobs
Client Development Specialist
Hammes 3.6
Milwaukee, WI jobs
Client Development Associate
Join Our Team
Consider a career with Hammes if you are interested in being a part of a dynamic and entrepreneurial environment! We have been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Money Management by Pensions & Investments.
Founded in 1991, Hammes is a vertically integrated real estate solutions platform. Our capabilities include real estate strategy and planning, project management, development, investment and property management for healthcare clients and other leading institutions. Hammes is consistently ranked as one of the nation's top healthcare developers by both Modern Healthcare's Construction & Design Survey and Revista's Outpatient Healthcare Real Estate Development Report.
Position Summary
This position is a critical team member working directly with the Company's sales and/or investment professionals as well as senior leadership in the development and execution of marketing and sales strategies. Aspects of this role include research, communicating with prospects, lead generation, and working in collaboration with Corporate Marketing on keeping Hammes top of mind. This position is ideal for a self-motivated, dedicated, energetic, and confident individual who is building a career in real estate development and/or business development/sales.
Principal Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Develops an understanding of the healthcare real estate development industry and the Company's service offerings in order to assist in lead generation and expanding the pipeline of potential opportunities.
Coordinates with assigned sales and/or investment professionals in understanding the annual territory management plans, key targets within the region(s) and submarkets to support the goals.
In conjunction with assigned sales and/or investment professionals and Corporate Marketing, participates in the development of general marketing collateral and content-specific collateral, phone messages and email messages.
Supports the planning and development of targeted marketing campaigns to promote brand awareness and analyzes the results of marketing campaigns to inform future strategies.
Communicates with prospective target audiences using effective outreach methods via email and phone (cold and warm) calling and traditional marketing campaigns.
Schedules meetings with Company attendees, and if necessary, assists in meeting materials needed.
Prepares background material and market research in preparation for meetings and executing on inside sales strategic plans.
Ensures customer relationship management (CRM) software is accurate and current on all business development activities, including calls, emails, marketing campaigns, meetings, etc. Tracks and reports on key performance metrics and marketing activities on an as needed basis.
Develops an expertise in navigating key healthcare and real estate industry websites to assist in the execution of day-to-day responsibilities as well as a means to uncovering new potential leads.
Assists with other duties as assigned.
Knowledge, Skills & Abilities
The requirements listed below are representative of the knowledge, skills, and abilities required to perform this job successfully.
A Bachelor's Degree with an excellent academic record in Business, Real Estate, Finance, Economics, Marketing, Communications, or other related field.
Minimum of one year of real estate development experience, business development, sales or marketing experience.
Must have a strong desire for a career in real estate development or in business development/sales as well as the ability to generate sales and meet and exceed goals.
Ability to effectively communicate ideas and complex information with internal and external senior executives in a clear, concise, and persuasive manner.
Ability to sell at a strategic level and develop strategies to move opportunities forward.
Proven experience managing and completing multiple priorities while working towards established goals.
Must be detail oriented, self-motivated, and have excellent time management skills.
Ability to work effectively and collaboratively in a team environment, as well as independently and with employees at all levels/area of the organization.
Proficiency in Microsoft Outlook, Word, PowerPoint, Excel and experience working with customer relationship management (CRM) software applications such as Salesforce.com.
$39k-62k yearly est. 1d ago
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Clinical Training Coordinator
Chicago Family Health Center 4.1
Chicago, IL jobs
Schedule: Monday - Friday 9:00am - 5:00pm
The Clinical Training Coordinator is responsible for meeting performance expectations in the areas of quality care, patient safety, service excellence, resource utilization, EHR integration, and Joint Commission accreditation. This role involves collaborating with clinical and management staff to coordinate consistent education for clinical staff, including orientation, competency validation, and professional development to meet strategic initiatives.
Responsibilities:
Collaborate with clinical and management staff to coordinate consistent education for clinical staff, including orientation, competency validation, and • Collaborates with clinical and management staff, coordinates consistent education for clinical staff, including orientation, competency validation, and professional development to meet strategic initiatives.
Promotes excellence in evidenced-based practice and quality performance. Identifies unique and creative ways to assure accessibility of clinical education programs to staff at all sites, identifying ways to provide learning experiences, evaluate learning and assess performance and competencies that are evidence-based, cost effective and feasible for implementation in the clinical setting.
Collaborates with clinical and management staff to assess educational and professional needs within clinical sites on an ongoing basis utilizing unit metrics, interdisciplinary rounds, scorecards, accreditation recommendations, patient satisfaction scores and staff surveys. Participates in the assessment of institutional educational needs across sites.
Trains, coaches, and evaluates clinical/critical thinking skills of staff and provides timely feedback to clinical leadership on performance expectations.
Trains staff on the philosophy and values of a Patient Centered Medical Home.
Creates and supports learning environment characterized by safe discourse, constructive feedback, first party communication, and coaching and team development.
Qualifications:
Medical Assistant/Phlebotomist diploma and/or certification.
3-5 years working in a clinical setting or equivalent experience with demonstrated knowledge of ambulatory clinic operations and community health.
Ability to understand and demonstrate relevant patient related clinical responsibilities.
Possesses teaching techniques that guarantee transfer of knowledge.
Knowledgeable of electronic health record (EHR) systems and health information technology.
Excellent oral and written communication skills, ability to engage in practical clinical terminology.
If you are passionate individual who would like to work in community based healthcare, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and a supportive work environment.
Chicago Family Health Centers offers benefits to all its full-time employees:
BCBS Medical PPO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|10 days of Vacation| 2 Personal Days| 10 Sick Days |11 Paid Holidays
Requirements
Education and Experience
Medical Assistant/Phlebotomist diploma and/or certification.
3-5 years working in a clinical setting or equivalent experience with demonstrated knowledge of ambulatory clinic operations and community health.
Ability to understand and demonstrate relevant patient related clinical responsibilities.
Possesses teaching techniques that guarantee transfer of knowledge.
Knowledgeable of electronic health record (EHR) systems and health information technology.
Excellent oral and written communication skills, ability to engage in practical clinical terminology.
Knowledge/Skills/Abilities
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patients and other members of the care team.
Strong communication and business acumen. .
Experience in working with a diverse population base preferred.
Ability to appropriately handle confrontation and conflict.
Ability to work independently and to seek consultation as necessary.
Ability to follow organization and departmental processes and procedures.
Ability to work in a high stress/fast paced/high work volume environment.
$42k-52k yearly est. 6d ago
Senior MSL - Lupus (Strategic Field Expert)
Biogen, Inc. 4.9
Chicago, IL jobs
A leading biotechnology company is seeking a Sr Medical Science Liaison based in Chicago, IL. In this role, you will engage with key medical experts and healthcare professionals to enhance understanding of clinical and scientific narratives. A minimum of 5 years' experience and an advanced degree is required. Responsibilities include building strong stakeholder relationships and achieving medical excellence performance goals. The company offers a competitive range of benefits and fosters an inclusive work environment.
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$96k-122k yearly est. 3d ago
Dental Patient Care Facilitator
First Choice Community Healthcare 3.3
Albuquerque, NM jobs
Job Title: Dental Patient Care Facilitator DPCF Non-Exempt Department: Dental Center Operations Category (330): Patient and Community Education Specialists 9L25) Category (RPHCA): Other Staff Union Exempt - No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified
A. Position Summary
Under the close supervision of the Health Center Manager in close partnership with the Dental Clinical Supervisor. Assists patients with a variety of needs, knowledge of dental insurance, benefits, allowable/deductibles, treatment plan consultation regarding the need for the treatment, the value of the treatment and the urgency, if one applies. Must possess the ability to explain in layman's terms all the above. This role requires the ability to track, follow-up, work closely with the Dentists, and the Dental Billing Dept. this must all be done in a manner that is supportive and sensitive the patient. Scheduling, tracking and follow up on all referrals outgoing to dental specialist and the management of FCCH referrals incoming and outgoing. Scheduling of treatment, confirming appointments, post visit follow-up calls/communication for multiple provider schedules. Provides detailed information to patients regarding other services offered by FCCH and assist in navigation those services. Current dental assistant license not required.
B. Essential Duties and Responsibilities
Dental Patient Care Facilitator
* Coordination of Insurance benefits, eligibility, frequency limitations, procedure coverage, deductible, allowable, wait periods, copays and pt. financial responsibility for each treatment. The ability to understand this and articulate it to the pt. in a way the patient understands this. Communication with our DCB Dept. will be an important part of this duty.
* Coordination, tracking and all follow up of outgoing Medical and BH referrals.
* Management and scheduling of all incoming referrals from Medical to Dental.
* Coordination, tracking and follow up of all referrals to dental specialist, including scheduling the appointments.
* Track biopsy lab orders and assure patient notification of results. Facilitate any needed referrals.
* Auditing charts to assure sealants are properly treatment planned, scheduled, and completed.
* Support effective tracking of quality measures.
* Appointment confirmation calls and procedure post-op calls.
* Treatment plan consultation and explanation, in detail either in person or over the phone.
* Community outreach and health fairs.
* Maintain social media presence for the dental site.
* Works ASAP list daily to fill holes from last minute cancelations of the current and next day schedules for multiple providers.
* Tele-heath patient contact to support provider recommended behavior changes.
* Develop patient education materials.
* Support patient access to community resources impacting social determinants of health.
* Other duties as assigned.
Requirements
C. MINIMUM EDUCATION AND EXPERIENCE
* High School graduate or GED certificate.
* 2 years of experience working as a Dental Assistant.
* Bi-lingual English/Spanish is strongly preferred.
D. LICENSES/CERTIFICATIONS
* CDHC license preferred.
E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
* Knowledge of patient dental Insurance
* Knowledge of dental procedure and cost.
* Demonstrates knowledge of applicable FCCH patient-related forms and programs.
* Ability to interact and communicate with people over the telephone.
* Ability to communicate, educate, and motivate patients towards behavior change.
* Knowledge of planning and scheduling processes.
* Knowledge of pre-certification requirements, procedures and documentation of third-party medical insurance payors or other patient healthcare funding programs.
* Ability to analyze and solve problems.
* Skill in the use of personal computers and related software applications.
* Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
* Ability to maintain quality, safety, and/or infection control standards.
* Basic knowledge of general office procedures to include filing, copying, and faxing.
* Ability to use a multi-line telephone to schedule appointments.
* Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
* Ability to work on multiple tasks within established deadlines.
* Ability to work under the direction of a supervisor and follow instructions for work completion.
* Ability to take the initiative to resolve patient concerns and problems.
* Able to work well with diverse groups of people.
F. Age of Patients Served
* All ages.
G. Physical Characteristics/Working Conditions
A person in this position has enough time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.
Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Potential remote work. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.
$33k-41k yearly est. 29d ago
Dental Patient Care Facilitator
First Choice Community Healthcare 3.3
Albuquerque, NM jobs
Job Title: Dental Patient Care Facilitator
DPCF Non-Exempt
Department: Dental Center Operations
Category (330): Patient and Community Education Specialists 9L25)
Category (RPHCA): Other Staff
Union Exempt - No
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified
A. Position Summary
Under the close supervision of the Health Center Manager in close partnership with the Dental Clinical Supervisor. Assists patients with a variety of needs, knowledge of dental insurance, benefits, allowable/deductibles, treatment plan consultation regarding the need for the treatment, the value of the treatment and the urgency, if one applies. Must possess the ability to explain in layman's terms all the above. This role requires the ability to track, follow-up, work closely with the Dentists, and the Dental Billing Dept. this must all be done in a manner that is supportive and sensitive the patient. Scheduling, tracking and follow up on all referrals outgoing to dental specialist and the management of FCCH referrals incoming and outgoing. Scheduling of treatment, confirming appointments, post visit follow-up calls/communication for multiple provider schedules. Provides detailed information to patients regarding other services offered by FCCH and assist in navigation those services. Current dental assistant license not required.
B. Essential Duties and Responsibilities
Dental Patient Care Facilitator
Coordination of Insurance benefits, eligibility, frequency limitations, procedure coverage, deductible, allowable, wait periods, copays and pt. financial responsibility for each treatment. The ability to understand this and articulate it to the pt. in a way the patient understands this. Communication with our DCB Dept. will be an important part of this duty.
Coordination, tracking and all follow up of outgoing Medical and BH referrals.
Management and scheduling of all incoming referrals from Medical to Dental.
Coordination, tracking and follow up of all referrals to dental specialist, including scheduling the appointments.
Track biopsy lab orders and assure patient notification of results. Facilitate any needed referrals.
Auditing charts to assure sealants are properly treatment planned, scheduled, and completed.
Support effective tracking of quality measures.
Appointment confirmation calls and procedure post-op calls.
Treatment plan consultation and explanation, in detail either in person or over the phone.
Community outreach and health fairs.
Maintain social media presence for the dental site.
Works ASAP list daily to fill holes from last minute cancelations of the current and next day schedules for multiple providers.
Tele-heath patient contact to support provider recommended behavior changes.
Develop patient education materials.
Support patient access to community resources impacting social determinants of health.
Other duties as assigned.
Requirements
C. MINIMUM EDUCATION AND EXPERIENCE
High School graduate or GED certificate.
2 years of experience working as a Dental Assistant.
Bi-lingual English/Spanish is strongly preferred.
D. LICENSES/CERTIFICATIONS
CDHC license preferred.
E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Knowledge of patient dental Insurance
Knowledge of dental procedure and cost.
Demonstrates knowledge of applicable FCCH patient-related forms and programs.
Ability to interact and communicate with people over the telephone.
Ability to communicate, educate, and motivate patients towards behavior change.
Knowledge of planning and scheduling processes.
Knowledge of pre-certification requirements, procedures and documentation of third-party medical insurance payors or other patient healthcare funding programs.
Ability to analyze and solve problems.
Skill in the use of personal computers and related software applications.
Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
Ability to maintain quality, safety, and/or infection control standards.
Basic knowledge of general office procedures to include filing, copying, and faxing.
Ability to use a multi-line telephone to schedule appointments.
Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
Ability to work on multiple tasks within established deadlines.
Ability to work under the direction of a supervisor and follow instructions for work completion.
Ability to take the initiative to resolve patient concerns and problems.
Able to work well with diverse groups of people.
F. Age of Patients Served
All ages.
G. Physical Characteristics/Working Conditions
A person in this position has enough time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities.
Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Potential remote work. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.
$33k-41k yearly est. 60d+ ago
Throughput Facilitator
Carle Health 4.8
Peoria, IL jobs
The Throughput Facilitator plays a pivotal role to decrease barriers, improve patient access and enhance quality of care using clinical expertise, leadership, organizational awareness, and critical thinking skills. The Throughput Facilitator collaborates and provides support to other healthcare providers, patients, physicians, and care programs with a particular focus on removing barriers and support the department level operations.
Qualifications
Certifications: , Education: , Work Experience: Healthcare
Responsibilities
Collaborate with operations and acute care leadership to identify and implement process improvement strategies.
Reduce patient LOS by leveraging GMLOS to identify cases for potential discharge delay mitigation.
Trend, monitor, and report on care delays.
Support institutional quality initiatives and contribute to enhanced patient safety.
Define activity triggers and develop mechanisms for real-time feedback to operational, physician, and administrative teams to preempt over-capacity situations.
Detect and address deviations from standardized patient care pathways.
Resolve bottlenecks and inconsistencies in service level agreements.
Optimize interdepartmental communication and the prioritization of requests with support services and clinical departments.
Utilize data and analytical tools within the electronic medical record (EMR) to streamline patient flow and improve process efficiency.
Develop real time feedback opportunities from providers and charge nurses on cases noted to have delays with a focus on procedure timing and consultant response.
About Us
**Find it here.**
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************._
Compensation and Benefits
The compensation range for this position is $22.98per hour - $38.38per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
$23-38.4 hourly Easy Apply 6d ago
Facilitator/Clinician - AARS
Healthright 360 4.5
San Francisco, CA jobs
Are you an empathetic person who loves helping others through challenges? Are you passionate about providing underserved populations with behavioral healthcare that is dignified, empathetic, and nonjudgmental? Are you a confident leader as well as an excellent listener?
Then come join our team of innovative behavioral healthcare workers who are dedicated to giving hope, building health, and changing lives for those in need. As a Facilitator/Clinician for Project ENSURE, your primary task will be leading behavioral health classes onsite at two Santa Clara County jails (Elmwood Correctional Complex, Milpitas, and Santa Clara County Main Jail, Downtown San Jose) for incarcerated participants who are motivated to make positive changes in their lives.
By engaging participants in these classes, you will help them develop emotional tools that are universally useful at any point in their lives. These skills can help participants cope with stressors of incarceration, handle emotional issues that arise as they transition back to their communities after incarceration, and prevent a return to criminal behavior in the future. Your work within Project ENSURE will help prevent recidivism (i.e., return to incarceration) and improve the health and wellbeing of the participants and our communities.
You will also have the benefit of working with a team of enthusiastic, experienced professionals who will provide clinical supervision to help you grow and will work with you to create a flexible schedule that works for
your
life.
NOTE ON COVID-19 MEASURES:
Interviews for this position will take place remotely over Zoom. Currently, the tasks of this position are to be performed remotely and will be until public health authorities deem congregate living settings to be safe for visitation. HealthRIGHT 360 and AARS care deeply about the safety of our employees and we strive to provide healthy working conditions for all staff.
Key Responsibilities
Primary Responsibilities:
Facilitate and engage participants in behavioral health classes utilizing evidence-based curricula (such as Seeking Safety, Dialectical Behavioral Therapy, Mindfulness-Based Relapse Prevention, Interactive Journaling Life Skills, and others).
Welcome new participants and orient them to Project ENSURE.
Consistently uphold program standards when working with clients.
Maintain timely and accurate documentation of services.
Other duties as assigned.
Education and Knowledge, Skills and Abilities
Education, Certifications, and Registrations:
California Consortium of Addiction Programs and Professionals (CCAPP) registration or certification and/or Board of Behavioral Sciences (BBS) registration.
Must be First Aid and CPR certified within sixty (60) days of employment.
Valid California driver's license.
Experience:
At least two (2) years of experience providing behavioral health counseling and treatment services.
Desired: at least two (2) years of experience providing services for criminal justice-involved individuals, including in custodial settings.
Skills, Knowledge, and Abilities:
Knowledge of theoretical orientations (e.g., trauma-informed service delivery, Cognitive Behavioral Therapy).
Knowledge of cultural stigmas surrounding counseling and treatment services.
Knowledge of principles and techniques of social work, crisis intervention, client-centered counseling, and group facilitation.
Ability to maintain a flexible work schedule; some evenings and weekends required.
Ability to utilize supervision and build on skills critical to the job functions.
Ability to organize, schedule, and efficiently use time to complete all duties and responsibilities assigned.
Desired: bilingual in one or more of the County threshold languages, including Spanish, Vietnamese, Tagalog, Mandarin, and Cantonese.
Background Clearance
Must pass Department of Justice Live Scan clearances.
Must not be on active parole or probation.
Benefits:
Salary is commensurate with experience.
HealthRIGHT 360 offers a comprehensive benefits package that includes medical (including chiropractic and acupuncture), dental, vision, paid holidays, PTO, and more!
Tag: IND100.
$36k-51k yearly est. Auto-Apply 60d+ ago
SNAP Facilitator - PT
Youth and Family Advocates 4.1
New Port Richey, FL jobs
Job DescriptionDescription:
WHY WORK AT YFA?
We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children.
Youth and Family Advocates (YFA) was founded in 1970. Our purpose and role is to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida.
No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.
Put your talents to use in a culture of care where you can make the world a better place.
POSITION SUMMARY: This is a professional position administering the SNAP (Stop Now and Plan) curriculum to either the parent or child group during the 13-week SNAP group cycle. SNAP is a cognitive-behavioral strategy that helps children and parents regulate their emotions by getting them to stop, think, and plan positive alternatives before they act impulsively.
WHAT YOU WILL DO:
The Stop Now and Plan Program serves children ages 6-11 years old who are experiencing impulse and emotional control issues. This program helps children, and their parents learn how to effectively manage emotions, maintain consistency, and keep problems or behaviors from escalating. This program is a 13-week program that meets weekly. The Stop Now and Plan facilitator is responsible for administering the Stop Now and Plan curriculum to the parent or child group. To learn more about this program, you can visit the website: www.stopnowandplan.com.
TRAINING:
The facilitator must attend the 5-day core SNAP training once hired. In addition, before group begins, the facilitator will assist in completing a debrief and debrief before and after each group, meeting with the families if they are to need further assistance with the curriculum.
Job Responsibilities:
Attend Department of Juvenile Justice (DJJ) 5-day core SNAP training.
Participate in intake and assessment processes.
Commit to the SNAP program and values.
Join at least two 13-week group cycles.
Attend weekly pre-briefing and de-briefing sessions.
Participate in additional SNAP meetings when needed.
Build rapport with clients and ensure high satisfaction.
Conduct thorough intakes and assessments.
Communicate effectively with diverse individuals.
Demonstrate active listening, validation, and patience in group settings.
Complete mock role-plays during core training.
Assist with gathering intake paperwork and assessments.
Meet with families at home or community locations.
Set up and conduct pre-briefing for classes/cycles.
Complete de-briefing and pack materials after sessions.
Help with Weekly Client Group Reminder Log and Weekly Evaluation Record.
Conduct make-up sessions when necessary.
Complete required documentation on time.
Provide input on program improvements and redesigns.
Attend meetings and work sessions related to services.
Perform other tasks to ensure client services and administrative tasks are completed.
Use basic computer skills.
Transport clients in personal vehicle as needed.
Work at offsite locations and provide safe transportation.
Demonstrate cultural competency and recognize unique client needs.
Maintain continuity of contact with clients.
Authorized to access protected health information.
Hours/Schedule:
This is a part-time position working up to 15 hours per week. Once SNAP training has been completed, additional hours may be available. Groups are held in the evenings at different site locations around Pasco County.
Location: Pasco County
Requirements:
WHAT YOU NEED: High School diploma required. 10+ years' experience related to engaging, teaching, and training in the child welfare field. Experience working with at-risk children and families. Experience in CINS/FINS, Non-Residential, and Residential/Shelter settings a plus.
Physical Requirements: Ability to travel regionally on a regular basis and statewide as needed; ability to bend, lift, and carry 30 pounds.
WHAT'S IN IT FOR YOU?
At YFA, we are as dedicated to our team members as we are to our mission! Part-time employees are eligible for:
Pet Insurance
Employee Assistance Program
Immediate eligibility for 403b Savings Plan with match after 12 months
Continuous training and professional development opportunities
And of course, an opportunity to make the world a better place!
YFA is committed to fostering a trauma informed workplace culture, to include a commitment to ensuring that employees interact with children, families, and each other in ways that promote healing, resiliency, and responsiveness to the impact of trauma in the lives of individuals.
YFA is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. We adhere to the principles of affirmative action and strictly prohibit any form of discrimination or harassment based on these protected characteristics.
YFA comply with applicable federal, state, and local laws governing nondiscrimination in employment. This commitment extends to all aspects of employment, including recruitment, selection, promotion, transfer, training, working conditions, compensation, benefits, and other privileges of employment.
YFA are committed to promoting a healthy and safe work environment, which is why we always maintain a smoke-free workplace. All forms of tobacco or vaping products of any kind at any time on our premises. Smoking is prohibited in all indoor areas, as well as outdoor spaces. Individuals must leave our campus, which includes our parking lots and other public areas, to smoke, vape, or use smokeless tobacco.
$26k-40k yearly est. 9d ago
Training Specialist - Remote
Us Anesthesia Partners 4.6
Remote
We are looking for a training specialist to help support our RCM staff by leading training sessions or developing curriculum to support team members in their roles. The Revenue Cycle Management (RCM) Training Specialist will be responsible for conducting training sessions for the RCM department which includes, but is not limited to Accounts Receivable, Registration, Cash Management, Customer Service, as well as New Hire Onboarding/Training. The RCM Training Specialist will conduct training for administrative functions and utilization of system applications such as athena IDX, Outlook, Microsoft Teams, etc., and assist with specific process improvement initiatives within the RCM department that will drive both system and personnel efficiency. This role works closely with the Quality Assurance (QA) and RCM operational teams to identify areas of opportunity.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
* Assists with the maintenance of course curriculum for all RCM functions including but not limited to Accounts Receivable, Billing, Cash Management, Customer Service, Payer Contract Management etc.
* Collaborates with Education & Development (E&D) Manager to implement measures to ensure the effectiveness of training courses and curriculum.
* Participates in and conducts company training programs.
* Completes administrative tasks in support of the Education and Development team such as scheduling training sessions, distributing reference materials, and maintaining documentation systems.
* Works with the leadership team and other senior staff to address specific training needs.
* Assists in organized and effective roll out of new systems, processes, or system updates.
* Other duties as assigned by management.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES (KSAs):
* Healthcare industry experience preferred. Ideal candidate will have experience with professional physician practices in an independent or hospital setting.
* AthenaIDX (formerly known as Centricity Business) experience preferred.
* Knowledge of RCM for physician practices preferred.
* One to three years of individual and team training experience. This experience can be replaced by relevant healthcare industry experience.
* Basic knowledge of Windows, Power Point, Word and Teams or similar programs required.
* This position requires the ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee's training.
* Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material.
* This position requires initiative, motivation, creativity, and ability to understand many areas of expertise.
* The training area is one of constant change. This position must be able to react positively to these developments and help lead the way forward to include new developments in training targeted to both new and existing employees.
* Ability to communicate professionally with all levels of management.
* Excellent written or oral communication skills are necessary to produce and deliver quality training programs.
* Basic utilization of Microsoft Word, PowerPoint, Outlook, and Teams.
* Some travel may be required.
* The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Occasional Standing
* Occasional Walking
* Frequent Sitting
* Frequent hand, finger movement
* Use office equipment (in office or remote)
* Communicate verbally and in writing
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
$54k-81k yearly est. Auto-Apply 60d+ ago
PSR Facilitator
Human Resources Development Inc. 3.6
Chicago, IL jobs
Job Description
The Residential Support Worker provides continuous awake supervision and supportive services to residents in a women's residential program. This role helps maintain a safe, therapeutic environment and supports the implementation of services aligned with each client's Individualized/Master Treatment Plan. Coverage primarily includes evening, weekend, and overnight shifts.
JOB DUTIES
Facilitate individual and group peer support sessions focused on recovery, coping strategies, and community integration.
Prepare and maintain treatment records, progress notes, and reports in compliance with agency and regulatory standards.
Conduct client interviews, observations, and assessments to support individualized recovery planning.
Collaborate with clinical and multidisciplinary teams to implement recovery-focused interventions.
Assist clients in developing personal recovery plans using evidence-based tools such as WRAP.
Support job readiness efforts, including resume development, interview preparation, and job applications.
Promote peer-to-peer engagement and connect clients to self-help and community-based resources.
Provide education on social skills, relapse prevention, and independent living skills.
Advocate for clients by assisting with access to mental health, substance use, and social services.
Monitor client progress and provide ongoing feedback to support recovery goals.
Recognize early warning signs and assist with crisis intervention and stabilization efforts.
QUALIFICATIONS
High School Diploma or GED
Certified Recovery Support Specialist (CRSS) credential OR ability to obtain within 18 months of hire.
Lived experience in mental health recovery.
Ability to work effectively with diverse populations.
Experience working with individuals with psychiatric disorders, substance use challenges, or developmental disabilities (preferred).
Experience facilitating groups or peer-led programming (preferred).
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Moderate physical activity including standing, walking, and lifting up to 15-25 lbs
Ability to work in office and community-based settings
Ability to respond effectively during crisis situations
Primarily office and community-based environment
Minimal exposure to physical risk
SMART GOALS
Facilitate a minimum of three (3) peer support groups per week.
Assist at least five (5) clients per quarter with job readiness activities.
Complete all required clinical documentation and weekly progress notes accurately and timely.
BENEFITS & COMPENSATION
Hourly Pay: $19.23-20.19
Comprehensive Benefits Package, including:
Medical, Dental, and Vision Coverage
Paid Time Off (PTO) & Holidays
403 B
Professional Development Opportunities
Employee Assistance Program (EAP)
Occupational Risk for Exposure to TB:
There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.
Equal Employment Opportunity (EEO) Statement
Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join our Team!
At Friend Health - HRDI, we believe recovery is possible-and peer support plays a vital role in that journey. Join our Community Behavioral Health team and make a meaningful impact by supporting individuals with mental health challenges as they build skills, confidence, and independence. This role offers the opportunity to give back, grow professionally, and be part of a supportive, purpose-driven team serving the Chicago community.
$19.2-20.2 hourly 14d ago
Phlebotomy Training Specialist
UW Health 4.5
Madison, WI jobs
Work Schedule:
100% FTE, day/evening shift. Full time, 40 hours per week. 4:30AM - 1:00PM and every third weekend required. Holiday and on-call rotation required. You will work at University Hospital in Madison, WI. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Join the #1 hospital in Wisconsin!
We are seeking a Phlebotomist Training Specialist to:
Provide initial and ongoing education and training of Phlebotomy staff, non-laboratory staff (e.g. Emergency Medical Services, nurse residents, research assistants) in need of phlebotomy training, and students.
Create and maintain training curriculum, develop and maintain training and competency checklists under the phlebotomy leadership.
Monitor progress and provide feedback to those being trained.
Monitor employee development and identify opportunities for improvement.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Full time benefits for part time work.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
Qualifications
High School Diploma or equivalent Required
Completion of accredited phlebotomy training program and clinical rotation. Preferred
Work Experience
3 years years of experience in phlebotomy, with at least one (1) year of that experience in pediatric phlebotomy. Required
1 year of mentoring experience. Required
1 year of experience being a trainer in a healthcare setting. Preferred
Licenses & Certifications
Basic Life Support/CPR certification Preferred
Phlebotomist (American Society for Clinical Pathology) or equivalent. Preferred
Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
Job Description
UW Hospital and Clinics benefits
$51k-76k yearly est. Auto-Apply 22h ago
Phlebotomy Training Specialist Float
UW Health 4.5
Madison, WI jobs
Work Schedule:
This is a full-time, FTE 1.0, 1st shift position. Monday - Friday, with start times ranging from 8:00AM - 9:00AM, and end times ranging from 4:30PM - 5:30PM across all satellite labs, including those outside of Dane County. Hours may vary based on the operational needs of the department.
Be part of something remarkable
Join the #1 hospital in Wisconsin and become part of our diverse team, working in a fast paced and patient centered environment.
We are seeking a Phlebotomist Training Specialist - Float to:
Provide initial and ongoing education and training of Phlebotomy staff, non-laboratory staff (e.g. Emergency Medical Services, nurse residents, research assistants) in need of phlebotomy training, and students.
Create and maintain training curriculum, develop and maintain training and competency checklists under the phlebotomy leadership.
Monitor progress and provide feedback to those being trained.
Monitor employee development and identify opportunities for improvement.
Perform standardized and specialized phlebotomy procedures on patients of all ages.
Complete specimen receiving, processing, and waive testing.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health's Wellness Options at Work that support employee/family well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Qualifications
High School Diploma or equivalent Required
Completion of accredited phlebotomy training program and clinical rotation Preferred
Work Experience
3 years of experience in phlebotomy, with at least one (1) year of that experience in pediatric phlebotomy Required and
1 year of mentoring experience Required
1 year of experience being a trainer in a healthcare setting Preferred
Licenses & Certifications
Phlebotomist (American Society for Clinical Pathology) or equivalent Preferred
Basic Life Support/CPR Certification Preferred
Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.
Job Description
UW Medical Foundation benefits
$51k-76k yearly est. Auto-Apply 22h ago
Community Program Event Facilitator - Healthy Families
Aunt Marthas Health and Wellness Inc. 4.2
Park Forest, IL jobs
Job DescriptionCommunity Program Event Facilitator
Compensation: $20.00 - $22.50/hour Reports to: Program Supervisor
About Us
Aunt Martha's Health & Wellness is dedicated to providing compassionate, community-driven care that empowers families to thrive. Our Healthy Families program supports pregnant women and their families through education, support, and meaningful engagement opportunities.
Position Summary
We are seeking a Group Coordinator to design and deliver engaging, family-centered programming for Healthy Families participants. This role involves planning and facilitating weekly parent groups, organizing quarterly field trips, and creating events that strengthen parent-child relationships and build community. The Group Coordinator ensures high-quality programming in a safe, welcoming environment while demonstrating strong customer service, cultural sensitivity, and organizational skills.
Key Responsibilities
Plan, organize, and facilitate group services, field trips, and family events.
Build supportive, strength-based relationships with pregnant women and families.
Foster positive parent-child interactions and provide guidance as needed.
Manage logistics including materials, childcare, and meal area setup.
Conduct outreach to enroll and sustain participant engagement.
Create newsletters, maintain social media content, and develop outreach materials.
Collect, maintain, and submit accurate program data.
Participate in trainings, reflective practice, and team meetings.
Maintain confidentiality, professionalism, and safety standards.
Qualifications
High School diploma/GED with 1-2 years of relevant experience required.
Associate's or Bachelor's degree in Social/Human Services, Psychology, Child Development, or related field preferred.
Experience working with infants, toddlers, parents, and multi-stressed families.
Experience in group facilitation or event planning is highly valued.
Proficiency in Microsoft Office; strong data entry skills.
Bilingual (English/Spanish) a plus.
Valid driver's license, clear driving record, and current auto insurance required.
What We're Looking For
A dependable and proactive team player who thrives in a fast-paced environment.
Excellent communicator with strong organizational skills and attention to detail.
Someone passionate about strengthening families and supporting diverse communities.
Benefits
Aunt Martha's offers a comprehensive benefits package to support the health and well-being of our employees, including:
Medical, Dental, and Vision insurance
LTD, STD
403(b) Retirement Plan with employer match
Time Off & Paid Holidays
Employee Assistance Program (EAP)
Professional development and training opportunities
Why Join Us?
At Aunt Martha's, you'll be part of a mission-driven organization that values community, inclusion, and growth. This is an opportunity to make a real impact while developing your skills in group facilitation and family engagement
$20-22.5 hourly 5d ago
Community Program Event Facilitator - Healthy Families
Aunt Marthas Health and Wellness Inc. 4.2
Park Forest, IL jobs
Community Program Event Facilitator
Compensation: $20.00 - $22.50/hour Reports to: Program Supervisor
About Us
Aunt Martha's Health & Wellness is dedicated to providing compassionate, community-driven care that empowers families to thrive. Our Healthy Families program supports pregnant women and their families through education, support, and meaningful engagement opportunities.
Position Summary
We are seeking a Group Coordinator to design and deliver engaging, family-centered programming for Healthy Families participants. This role involves planning and facilitating weekly parent groups, organizing quarterly field trips, and creating events that strengthen parent-child relationships and build community. The Group Coordinator ensures high-quality programming in a safe, welcoming environment while demonstrating strong customer service, cultural sensitivity, and organizational skills.
Key Responsibilities
Plan, organize, and facilitate group services, field trips, and family events.
Build supportive, strength-based relationships with pregnant women and families.
Foster positive parent-child interactions and provide guidance as needed.
Manage logistics including materials, childcare, and meal area setup.
Conduct outreach to enroll and sustain participant engagement.
Create newsletters, maintain social media content, and develop outreach materials.
Collect, maintain, and submit accurate program data.
Participate in trainings, reflective practice, and team meetings.
Maintain confidentiality, professionalism, and safety standards.
Qualifications
High School diploma/GED with 1-2 years of relevant experience required.
Associate's or Bachelor's degree in Social/Human Services, Psychology, Child Development, or related field preferred.
Experience working with infants, toddlers, parents, and multi-stressed families.
Experience in group facilitation or event planning is highly valued.
Proficiency in Microsoft Office; strong data entry skills.
Bilingual (English/Spanish) a plus.
Valid driver's license, clear driving record, and current auto insurance required.
What We're Looking For
A dependable and proactive team player who thrives in a fast-paced environment.
Excellent communicator with strong organizational skills and attention to detail.
Someone passionate about strengthening families and supporting diverse communities.
Benefits
Aunt Martha's offers a comprehensive benefits package to support the health and well-being of our employees, including:
Medical, Dental, and Vision insurance
LTD, STD
403(b) Retirement Plan with employer match
Time Off & Paid Holidays
Employee Assistance Program (EAP)
Professional development and training opportunities
Why Join Us?
At Aunt Martha's, you'll be part of a mission-driven organization that values community, inclusion, and growth. This is an opportunity to make a real impact while developing your skills in group facilitation and family engagement
$20-22.5 hourly Auto-Apply 60d+ ago
Part Time Children's Programming Facilitator
Lakeshore Sport & Fitness 4.3
Chicago, IL jobs
Job Description
We are seeking a caring, energetic, and creative Program Facilitator to lead sessions for our Little Cubs program. In this role, you will work closely with young children and their caregivers to create a safe and stimulating space for early learning. Ideal candidates are passionate about child development and enjoy facilitating interactive activities that support young minds.
Key Responsibilities:
Lead structured and unstructured activities for children aged 0-4, including arts and crafts, story time, music, and sensory play
Create a welcoming, inclusive, and age-appropriate environment for children and their caregivers
Plan and prepare weekly lesson plans and materials based on developmental milestones
Encourage positive social interaction, creativity, and exploration
Communicate effectively with parents/caregivers to ensure a positive experience
Maintain a clean and safe play and learning space
Monitor children's well-being and address any concerns with professionalism and care
Qualifications:
Experience working with infants, toddlers, and preschool-aged children (0-4 years)
Background in early childhood education, child development, or a related field preferred
Strong communication and interpersonal skills
Creative, patient, and enthusiastic about working with young children
Applicants who play a musical instrument are strongly preferred
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$22k-29k yearly est. 21d ago
Part Time Children's Programming Facilitator
Lakeshore Sport & Fitness 4.3
Chicago, IL jobs
We are seeking a caring, energetic, and creative Program Facilitator to lead sessions for our Little Cubs program. In this role, you will work closely with young children and their caregivers to create a safe and stimulating space for early learning. Ideal candidates are passionate about child development and enjoy facilitating interactive activities that support young minds.
Key Responsibilities:
Lead structured and unstructured activities for children aged 0-4, including arts and crafts, story time, music, and sensory play
Create a welcoming, inclusive, and age-appropriate environment for children and their caregivers
Plan and prepare weekly lesson plans and materials based on developmental milestones
Encourage positive social interaction, creativity, and exploration
Communicate effectively with parents/caregivers to ensure a positive experience
Maintain a clean and safe play and learning space
Monitor children's well-being and address any concerns with professionalism and care
Qualifications:
Experience working with infants, toddlers, and preschool-aged children (0-4 years)
Background in early childhood education, child development, or a related field preferred
Strong communication and interpersonal skills
Creative, patient, and enthusiastic about working with young children
Applicants who play a musical instrument are strongly preferred
$22k-29k yearly est. Auto-Apply 60d+ ago
MA Clinical Training Specialist
St. Luke's Hospital 4.6
Chesterfield, MO jobs
Job Posting
We are dedicated to providing exceptional care to every patient, every time.
St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke's Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
The MA Clinical Training Specialist is responsible for providing excellent customer experience in a team-based environment while assisting in all aspects of training. The MA Clinical Training Specialist provides EMR classroom training and clinical training/competency evaluations for St. Luke's Medical Group support staff across all practices. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke's mission and values.
Location: Medical Group Administration
Education, Experience, & Licensing Requirements:
Education: Medical Assistant Program completion .
Experience: 5 years of Medical Assistant experience in a physician practice and 3 years of Ambulatory EMR experience. Must pass SLMG Clinical Competency Testing within 60 days of hire.
Licensure: Current RMA or CMA license
Benefits for a Better You:
Day one benefits package
Pension Plan & 401K
Competitive compensation
FSA & HSA options
PTO programs available
Education Assistance
Why You Belong Here:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke's family to be a part of making life better for our patients, their families, and one another.
$45k-67k yearly est. Auto-Apply 1d ago
MA Clinical Training Specialist
St. Luke's Hospital of Chesterfield Mo 4.6
Chesterfield, MO jobs
Job Posting We are dedicated to providing exceptional care to every patient, every time. St. Luke's Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke's Hospital for over a decade has been recognized for "Outstanding Patient Experience" by HealthGrades.
Position Summary:
The MA Clinical Training Specialist is responsible for providing excellent customer experience in a team-based environment while assisting in all aspects of training. The MA Clinical Training Specialist provides EMR classroom training and clinical training/competency evaluations for St. Luke's Medical Group support staff across all practices. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke's mission and values.
Location: Medical Group Administration
Education, Experience, & Licensing Requirements:
Education: Medical Assistant Program completion required.
Experience: 5 years of Medical Assistant experience in a physician practice and 3 years of Ambulatory EMR experience. Must pass SLMG Clinical Competency Testing within 60 days of hire.
Licensure: Current RMA or CMA license
Benefits for a Better You:
* Day one benefits package
* Pension Plan & 401K
* Competitive compensation
* FSA & HSA options
* PTO programs available
* Education Assistance
Why You Belong Here:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke's family to be a part of making life better for our patients, their families, and one another.
$45k-67k yearly est. Auto-Apply 4d ago
Training Specialist
Johnson Health Tech Companies 4.1
Cottage Grove, WI jobs
Full-time Description
Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position.
Responsibilities
Training:
• Contribute to the creation of onboarding schedule for Customer Support new hires
• Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs.
• Directly or with supervision, train CSS agents in both individual and group settings
• Assist with creating eLearning training modules
• Teach general troubleshooting, product setup including device connections for Retail products
• Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed
• Assist with implementing quality standards for all CSS agents
• Work with CSS departmental leadership to identify continuous technical training needs
• Demonstrate flexibility with training style, adapting techniques for learners with different styles
• Track and analyze training effectiveness; adjust programs as needed
• Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress
• Conduct QA audits in accordance with department policies, objectives and goals
General Responsibilities:
• Be aware of the company goals and work to achieve department KPIs
• Be available during work hours and keep Outlook calendar updated
• When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp
• Submit monthly expense report via Concur
• Projects as needed
Requirements
Education:
• Minimum high school diploma or equivalent
Experience:
• Previous training experience preferred
• Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM
• 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements
Other Requirements:
• Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel
• Excellent written and verbal communication skills
• Ability to analyze and solve technical problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
EOE/M/W/Vet/Disability
#ZR
$46k-64k yearly est. 4d ago
Training Specialist
Johnson Health Tech 4.1
Cottage Grove, WI jobs
Under the direction of the CSS Director, the Customer Technical Support (CTS) Associate Trainer conducts new hire training and continuous education training for the Customer Support Services team. This person is responsible for assisting with all training materials for systems utilized by the department, such as CRM, Zendesk, and other systems or tools as needed. They also assist with training agenda creation, creating/updating SOPs and training videos, conducting quality assurance (QA) initiatives and audits, and assist in supporting Customer training. This is a non-supervisory position.
Responsibilities
Training:
* Contribute to the creation of onboarding schedule for Customer Support new hires
* Create, maintain, and execute a comprehensive onboarding and continuing education program that trains new and existing CSS staff on our internal systems (CRM, Online Remedy, Starfruit, Five9, and Zendesk), departmental processes, and call center skills so that agents are equipped to deliver industry-leading customer support and experiences. Align all programs with business needs.
* Directly or with supervision, train CSS agents in both individual and group settings
* Assist with creating eLearning training modules
* Teach general troubleshooting, product setup including device connections for Retail products
* Work with CSS Supervisors and Leads to create and edit training support videos and document creation as needed
* Assist with implementing quality standards for all CSS agents
* Work with CSS departmental leadership to identify continuous technical training needs
* Demonstrate flexibility with training style, adapting techniques for learners with different styles
* Track and analyze training effectiveness; adjust programs as needed
* Follow up with departmental leadership (supervisors, team leads, mentors) and trainees at specified intervals to track onboarding progress
* Conduct QA audits in accordance with department policies, objectives and goals
General Responsibilities:
* Be aware of the company goals and work to achieve department KPIs
* Be available during work hours and keep Outlook calendar updated
* When not teaching, utilize relevant Zendesk queues to assist with incoming email requests to keep skills sharp
* Submit monthly expense report via Concur
* Projects as needed
Requirements
Education:
* Minimum high school diploma or equivalent
Experience:
* Previous training experience preferred
* Proficient in Zendesk, Five9, and Microsoft Teams or other similar ticketing, phone, and collaboration platforms with ability to learn SAP and Microsoft Dynamics CRM
* 6 - 12 months' experience in Customer Support maintaining a high level of quality service, meet the KPI requirements
Other Requirements:
* Working knowledge and experience with Microsoft Office suite with an emphasis on Power Point, Word, and Excel
* Excellent written and verbal communication skills
* Ability to analyze and solve technical problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
* Health & Dental Insurance
* Company paid Life Insurance
* 401(k)
* Paid Time Off benefits
* Product discounts
* Wellness programs
EOE/M/W/Vet/Disability
#ZR
$46k-64k yearly est. 5d ago
Learn more about Hospital Sisters Health System jobs