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Become A Hospitality Associate

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Working As A Hospitality Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Hospitality Associate Do At Penn Medicine

* Greets new patients providing a brief explanation of services available.
* Provides patients with a copy of the menu and answers any questions patients may have and provides a snack to patients as possible per diet order.
* Orients the patients as to the contents of the tray when delivering meals.
* Follows up with patients to assess and remedy any dietary needs.
* Utilizes a team approach with the Nursing Department to ensure patient satisfaction.
* Adheres to Hospital and department policy and procedures on universal precautions and patient isolation.
* Demonstrates knowledge of modified diets, proper condiments and related restrictions for diets.
* Communicates any patient related problems to appropriate personnel in a timely manner.
* Follows Facility and Departmental Safety policies and procedures to include occurrence reporting.
* Demonstrates knowledge of Hazardous Materials and Waste Program.
* Participates in disaster drills, as appropriate.
* Demonstrates effective communication skills with all team members, patients and families including telephone, written and electronic communications
* Demonstrates evidence of adherence to Hospital confidentiality policy and patient’s rights.
* Strictly adheres to Hospital policy on time and attendance.
* Introduces self when interacting with patients, families, visitors or other employees.
* Demonstrates a cheerful, friendly manner while on duty.
* Accepts changes in assignments in the spirit of good teamwork.
* Offers to help other employees by providing assistance when needed.
* Use time effectively and productively to achieve established priorities.
* Displays positive attitude, addresses conflict privately, treats others with dignity and respect.
* Accepts constructive feedback about performance or behaviors and shows evidence of change.
* Maintains professional appearance according to policy standards.
* Performs other duties as assigned by supervisor

What Does A Hospitality Associate Do At Compass Group, North America

* Delivers patient trays in a timely and accurate manner.
* Complies with dietary restrictions on special, modified diets and food allergies or sensitivities to ensure optimal food preferences are met within guidelines of diet order limitations.
* Delivers floor stock to unit pantries according to department policy.
* Completes all required logs in a timely manner.
* Communicates and addresses patient food issues/concerns and needs to Food & Nutrition Services.
* Interacts with Nursing in regards to patient nutrition needs or requirements as well as unit food service needs.
* Contributes to patient satisfaction goals by providing quality service.
* Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
* Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
* Maintains a clean, sanitary working environment.
* Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
* Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
* Utilizes equipment in performing job functions according to department’s safety procedures.
* Follows facility and departmental infection control policies and procedures.
* Follows the facility’s protocols for Hazardous Materials and Waste Program.
* Performs other tasks that may be assigned

What Does A Hospitality Associate Do At Ricoh Americas Corporation

* Ensure excellent and professional client service at all times
* Coordinate meeting rooms and events
* Conference room, function and event set-ups/ break downs (tables, chairs, podiums, and divider wall adjustments, including setting up catered food, ice, refreshments, cups, plates, plastic ware, napkins, etc.)
* Undertake general waiting and service duties of food and beverages
* Follow hygienic food and beverage handling procedures
* Provide general assistance in cleaning kitchen and function areas, as directed
* Manage conference/hospitality calendar, greet clients and guests
* Conference room sweeps (adjust chairs, wipe down tables, stock supplies, adjust blinds)
* Flip chart, white boards and cork board set-up and assembly
* Food preparation set-up & break down for client meetings, parties & company events
* Maintaining kitchens and cleaning kitchen equipment including coffee machines, refrigerators, microwaves, ice machines, etc.
* Loading dishwasher with items used by the client personnel
* Ordering and keeping track of inventory for supplies, food, beverages, etc. for kitchens, conference rooms and pantries
* Maintain occasional cleaning duties as needed in the office or building locations (i.e. trash removal, dusting, cleaning and restocking restrooms break rooms, sweeping and mopping floors, vacuuming, window washing)
* May perform general clerical, copy center, mail and delivery duties such as distributing office supplies, packages, fax transmissions and mail to company personnel and/or designated drop-off points as required
* Performs other job duties as assigned

What Does A Hospitality Associate Do At Erickson Living

* include the following.
* Other duties may be assigned.
* Maintains the Erickson Living Communities philosophy, vision statement and culture
* Handle all questions and concerns efficiently and enthusiastically, delivering timely solutions and responses.
* Build and maintain rapport through positive, professional relationships with residents and visitors; holding contextual/relational conversations; using good judgment.
* Simultaneously provide personalized and warm interactions with residents, staff and visitors.
* Maintain Resident engagement while multi-tasking.
* Listen to any complaints.
* Communicate willingness and ability to own, drive, and resolve and follow-up on issues in a timely manner.
* Log resident feedback and escalate issues, as appropriate.
* Establish and maintain accessibility to residents through visibility and good communication.
* Work seamlessly as an entrusted team member, fluidly working with others at the front desk - passing down knowledge, information, and work (as needed) to others.
* Communicate with co-workers and departments via email and pass-down folder.
* Answer and direct all calls efficiently
* Monitor Emergency/Non
* Emergency systems and appropriately dispatch to the appropriate departments.
* Utilize on call list to obtain after hours assistance from appropriate departments
* Operate two-way radio communications equipment
* Monitor CCTV and utilize intercom system to screen visitors and grant access
* Perform administrative assignments.
* KNOWLEDGE

What Does A Hospitality Associate Do At Ascension Health

* Assesses clinical documentation based on current recognized criteria.
* Contacts third party payers to communicate clinical information/complete pre-certification and re-certification parameters.
* Coordinates with team members to obtain information that supports sustaining admission or preparing discharge plans.
* Collates/analyzes indicator data to support outcomes and reports to medical staff committee.
* Collates/analyzes indicator data to support outcomes and medical staff committee.
* All other duties as assigned.
* Contacts third party payers to communicate clinical information/complete pre-certification/recertification parameters.
* Coordinates with team members to obtain information to assist discharge plans.
* Collects information pertinent to the organization's performance and utilization review programs as requested.
* Works with physicians and/or on-campus care management team to obtain additional information for record.
* Reports denial information to appropriate internal parties and documents all communication with payor sources.
* Facilitates physician peer-to-peer denial calls as indicated.
* Acts as a resource for on-site care management team and physicians.
* Contribute to Mission effectiveness by promoting the spirit embodied within the Mission Statement:Service to the Poor - support the cause of those who lack resources for a reasonable quality of life;Reverence - respect and compassion for the dignity and diversity of life;Integrity - inspiring trust through personal leadership;Wisdom - integrating excellence and stewardship;Creativity - courageous innovation;Dedication - affirming hope and joy in our ministry

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How To Become A Hospitality Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Hospitality Associate jobs

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Hospitality Associate Demographics

Gender

  • Female

    68.0%
  • Male

    29.8%
  • Unknown

    2.2%

Ethnicity

  • White

    77.7%
  • Hispanic or Latino

    13.3%
  • Asian

    6.7%
  • Unknown

    1.8%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    56.0%
  • Portuguese

    10.0%
  • Chinese

    6.0%
  • French

    6.0%
  • Japanese

    4.0%
  • Russian

    4.0%
  • Mandarin

    4.0%
  • German

    2.0%
  • Hindi

    2.0%
  • Tagalog

    2.0%
  • Urdu

    2.0%
  • Italian

    2.0%
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Hospitality Associate

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Hospitality Associate Education

Hospitality Associate

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Top Skills for A Hospitality Associate

CustomerServiceSkillsSafetyRegulationsFoodPreparationFrontDeskPhoneCallsTelephoneCallsCommunicationSkillsBeverageOrdersRoomServiceFoodTraysInsuranceCompaniesWindowsPatientRoomsDataEntryFoodOrdersSpecialEventsGuestRoomsPatientTraysBanquetFoodItems

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Top Hospitality Associate Skills

  1. Customer Service Skills
  2. Safety Regulations
  3. Food Preparation
You can check out examples of real life uses of top skills on resumes here:
  • Handled all cash, credit, and check receipts from take out orders.Skills Used Having customer service skills.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Perform multifaceted clerical tasks (e.g., data entry, filing, records management) as a front desk associate.
  • Responded to an array of phone calls for scheduling, activities, camps, and transfers to different departments.
  • Answered telephone calls using correct salutations and telephone etiquette.

Top Hospitality Associate Employers

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Hospitality Associate Videos

TLSU Hospitality and Tourism Management

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