Hospitality associate vs customer service associate

The differences between hospitality associates and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a customer service associate. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Hospitality associate vs customer service associate overview

	Hospitality Associate	Customer Service Associate
Yearly salary	$33,909	$31,709
Hourly rate	$16.30	$15.24
Growth rate	-4%	-4%
Number of jobs	18,928	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a hospitality associate do?

A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.

What does a customer service associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

Hospitality associate vs customer service associate salary

Hospitality associates and customer service associates have different pay scales, as shown below.

	Hospitality Associate	Customer Service Associate
Average salary	$33,909	$31,709
Salary range	Between $24,000 And $46,000	Between $24,000 And $40,000
Highest paying City	Palo Alto, CA	Richmond, CA
Highest paying state	California	California
Best paying company	Salesforce	Fidelity Investments
Best paying industry	Health Care	Finance

Differences between hospitality associate and customer service associate education

There are a few differences between a hospitality associate and a customer service associate in terms of educational background:

	Hospitality Associate	Customer Service Associate
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Hospitality associate vs customer service associate demographics

Here are the differences between hospitality associates' and customer service associates' demographics:

	Hospitality Associate	Customer Service Associate
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between hospitality associate and customer service associate duties and responsibilities

Hospitality associate example responsibilities.

Manage POS system while opening up drawer and entering data within system to remain compliant with owner's expectations.
Explain room service program to patients while utilizing effective written/oral communication skills.
Research all deny Medicaid cases.
Handle purchases using POS system that includes operating cash register and accounting of daily sales.
Coordinate hospital infection control program and HIPAA readiness taskforce.
Ensure high quality presentation of public spaces by testing exhibits for functionality and monitoring cleanliness of area and corridors.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Hospitality associate vs customer service associate skills

Common hospitality associate skills

Patients, 31%
Patient Care, 9%
Customer Service, 7%
HIPAA, 6%
Food Service, 5%
Cleanliness, 4%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Office and Administrative Industry
Hospitality Associate
Hospitality Associate vs Customer Service Associate

Updated January 8, 2025

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