Hospitality associate vs member service representative

The differences between hospitality associates and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a member service representative. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Hospitality associate vs member service representative overview

	Hospitality Associate	Member Service Representative
Yearly salary	$33,909	$31,395
Hourly rate	$16.30	$15.09
Growth rate	-4%	-4%
Number of jobs	18,928	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a hospitality associate do?

A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Hospitality associate vs member service representative salary

Hospitality associates and member service representatives have different pay scales, as shown below.

	Hospitality Associate	Member Service Representative
Average salary	$33,909	$31,395
Salary range	Between $24,000 And $46,000	Between $21,000 And $45,000
Highest paying City	Palo Alto, CA	Alameda, CA
Highest paying state	California	Hawaii
Best paying company	Salesforce	Tinker Federal Credit Union
Best paying industry	Health Care	Insurance

Differences between hospitality associate and member service representative education

There are a few differences between a hospitality associate and a member service representative in terms of educational background:

	Hospitality Associate	Member Service Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Hospitality associate vs member service representative demographics

Here are the differences between hospitality associates' and member service representatives' demographics:

	Hospitality Associate	Member Service Representative
Average age	40	40
Gender ratio	Male, 31.2% Female, 68.8%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between hospitality associate and member service representative duties and responsibilities

Hospitality associate example responsibilities.

Manage POS system while opening up drawer and entering data within system to remain compliant with owner's expectations.
Explain room service program to patients while utilizing effective written/oral communication skills.
Research all deny Medicaid cases.
Handle purchases using POS system that includes operating cash register and accounting of daily sales.
Coordinate hospital infection control program and HIPAA readiness taskforce.
Ensure high quality presentation of public spaces by testing exhibits for functionality and monitoring cleanliness of area and corridors.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Hospitality associate vs member service representative skills

Common hospitality associate skills

Patients, 31%
Patient Care, 9%
Customer Service, 7%
HIPAA, 6%
Food Service, 5%
Cleanliness, 4%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Hospitality Associate
Hospitality Associate vs Member Service Representative

Updated January 8, 2025

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