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The differences between hospitality associates and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a hospitality associate and a service representative. Additionally, a hospitality associate has an average salary of $33,909, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a hospitality associate include patients, patient care and customer service. The most important skills for a service representative are customer service, client service, and patients.
| Hospitality Associate | Service Representative | |
| Yearly salary | $33,909 | $33,692 |
| Hourly rate | $16.30 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 18,928 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A hospitality associate works to ensure that clients get to receive optimal services. They can work in various places such as hotels, restaurants, resorts, and even hospitals. Although the extent of their responsibilities depends on their industry of employment, it typically includes understanding the clients' needs, planning services, researching the ideal practices, liaising with external parties such as suppliers and vendors, and developing strategies to optimize operations. Moreover, they may directly communicate with clients to assist them with their needs, ensuring efficiency and client satisfaction.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Hospitality associates and service representatives have different pay scales, as shown below.
| Hospitality Associate | Service Representative | |
| Average salary | $33,909 | $33,692 |
| Salary range | Between $24,000 And $46,000 | Between $24,000 And $45,000 |
| Highest paying City | Palo Alto, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Salesforce | Northern Trust |
| Best paying industry | Health Care | Government |
There are a few differences between a hospitality associate and a service representative in terms of educational background:
| Hospitality Associate | Service Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between hospitality associates' and service representatives' demographics:
| Hospitality Associate | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.2% Female, 68.8% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.7% Unknown, 5.5% Hispanic or Latino, 19.6% Asian, 6.2% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |