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Hospitality associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Jerry Masterson Ph.D.,

Lourdes Torres

Below we've compiled a list of the most critical hospitality associate skills. We ranked the top skills for hospitality associates based on the percentage of resumes they appeared on. For example, 31.2% of hospitality associate resumes contained patients as a skill. Continue reading to find out what skills a hospitality associate needs to be successful in the workplace.

15 hospitality associate skills for your resume and career

1. Patients

Here's how hospitality associates use patients:

Explained room service program to patients while utilizing effective written/oral communication skills.
Maintained all confidential documents for patients' CCS eligibility process.

2. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how hospitality associates use patient care:

Set up condiments, silverware and glassware, loads and delivers food carts to patient care units.
Impact systems and patient care issues as part of the Behavioral Health Department's Clinical Review Team.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hospitality associates use customer service:

Performed hospitality desk duties to ensure efficient operation and deliver exceptional customer service.
Provided professional customer service and hospitality to enhance customer and patient's experience.

4. HIPAA

Here's how hospitality associates use hipaa:

Maintain strict confidentiality in accordance with HIPAA regulations and Company policy.
Coordinated hospital infection control program and HIPAA readiness taskforce.

5. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how hospitality associates use food service:

Full Table Setting, Catering/Banquet/Food Service Terminology, Sweep/Synchronized Service Buffet Setting.
Note: Received one week training in food services, Food Handling, Sanitation Policies and Procedures.

6. Cleanliness

Here's how hospitality associates use cleanliness:

Ensured high quality presentation of public spaces by testing exhibits for functionality and monitoring cleanliness of area and corridors.
Maintained cleanliness of the hospital facility.

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7. Patient Rooms

In a healthcare facility, the rooms that are specifically designed to provide a healthy and nurturing environment to a patient are called patient rooms. Patient rooms are equipped with all the basic medical appliances such as patient beds, ventilators, electrocardiograms, etc. Patients prior to or after surgery reside in the patient rooms that helps in recovering the health to normal.

Here's how hospitality associates use patient rooms:

Cleaned hospital patient rooms, emergency room areas, bathrooms, laboratories, offices, halls and other areas.
Clean and disinfect discharged patient rooms/ OR/ ICU/ L&D/ NICU according to established policies and procedures.

8. Allergies

Here's how hospitality associates use allergies:

Obtained information about clients' medical history, drug history, complaints and allergies.
Verify diet orders and allergies in Carelink to ensure diet is correct and food is allowed.

9. Culinary

Here's how hospitality associates use culinary:

Work various stations, provided culinary support for the all-star game.
Worked under Culinary arts school director.

10. Insurance Verification

Here's how hospitality associates use insurance verification:

Managed Care and Medicaid insurance verification experience; knowledge and understanding of ICD9 and CPT4 coding principles.
Complete all patient registration, billing and insurance verifications.

11. Food Handling

Here's how hospitality associates use food handling:

Trained new waiters and floor staff on guest service expectations, safety standards, and proper food handling.
Inspect food preparation and serving areas to ensure observance of safe sanitary food handling practices.

12. Room Service

Here's how hospitality associates use room service:

Provided basic information about the diet education materials, distribute diet specific menu, and explain room service program/ordering process.
Complete opening side duties as assigned: *Check quality and amount of all Room Service stock and supplies using checklist.

13. Diet Orders

Diet Orders are the instructions given to a patient and/or the family and caretakers of a patient, by a medical and healthcare professional, in relation to said individual's dietary and generally food and drink-related needs. These might be given to a person for a number of reasons and can apply for a short, specific amount of time or can be life-long. Some surgeries, for example, require that all or some specific foods are not ingested a number of hours prior to the surgery, while some diseases, like diabetes, can affect a person's whole diet.

Here's how hospitality associates use diet orders:

Examined diet orders and menus received from hospital units and tallied portions and foods of general and soft diets.

14. Food Preparation

Here's how hospitality associates use food preparation:

Light cleaning and cooking, serving, taking orders, transporting residents, food preparation, etc.
Job titles which including: food preparation, waitress, front desk, and busboy.

15. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how hospitality associates use direct supervision:

Prepared and dispensed medications for inpatients and outpatients under direct supervision of staff pharmacist.
Gained clinical hours under direct supervision of SLP.

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What skills help Hospitality Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on hospitality associate resumes?

Dr. Jerry Masterson Ph.D.

Professor, Program Director, Graduate Interdisciplinary Programs (MPS/MSIS), Missouri State University

Our students get a leadership perspective from multiple disciplines. Business, psychology, communication, computer science, professional writing. This perspective might allow them to work with most anyone as they will understand the language of the discipline.

What hospitality associate skills would you recommend for someone trying to advance their career?

Lourdes Torres

Assistant Director, Employer Relations, Florida International University

I would say the top skills that students should try to enhance and are being requested from our corporate partners are:
-Creativity and innovation
-Project management skills
-Technological skills
-Communication
-Critical Thinking

FIU students can learn more about these areas by taking courses through a platform called 'LinkedIn Learning.' LinkedIn Learning is an online learning platform that enables FIU faculty, staff, and students to discover and develop skills through an online library of high-quality expert-led videos. It is free for all students and they can login and register through their FIU accounts. I do, however, encourage graduates if they can to pursue taking online courses/certifications. There are many free and paid resources available online.

What soft skills should all hospitality associates possess?

Dr. Stephanie Hein

Department Head, Missouri State University

Now, more than ever, graduates need to possess strong communication skills, adaptability, creative thinking, and the ability to work collaboratively with others in both a face-to-face and digital environment.

What hard/technical skills are most important for hospitality associates?

Joe Conto

Associate Professor, Paul Smith's College of Arts & Sciences

As a hiring manager in high-end hotels and country clubs, I paid little attention to most technical skills. If an applicant possesses the soft skills outlined above, I was typically certain that training could provide the necessary technical skills. Therefore, I always advise students to "work on purpose" during internships and other work experiences in order to not only learn hard skills but also develop the soft skills listed above.

Do you want to know more?

List of hospitality associate skills to add to your resume

The most important skills for a hospitality associate resume and required skills for a hospitality associate to have include:

Patients
Patient Care
Customer Service
HIPAA
Food Service
Cleanliness
Patient Rooms
Allergies
Culinary
Insurance Verification
Food Handling
Room Service
Diet Orders
Food Preparation
Direct Supervision

Windows
POS
Front Desk
Food Trays
Travel Arrangements
Floor Stock
Account Registration
Authorization Numbers
Conference Room
Hippa
Guest Satisfaction
Fine Dining
Telephone Calls
CPT
Hospital Privileges

NICU
Excellent Guest
Medical Billing
Hospitality Services
Food Orders
Meal Orders
Guest Rooms
Bartending
Event Planning
Patient Meals
Public Spaces
Exhibit Content
Crowd Control
VIP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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