Hospitality manager resume examples from 2025

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Updated March 26, 2025

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Hospitality manager resume

Lisa Franklin

(420) 555-8841 | lfranklin@example.com

Stamford, CT | 93098 W. Elm St. - 48707

Work experience

2019 - Present
Hospitality Manager, KPMG - Stamford, CT
- Set and enforce all yearly, monthly, weekly and daily sales goals.
- Prepared periodic financial statements, including profit and loss accounts, budgets, cash flows, variance analysis and commentaries.
- Included cold calls and seeking bid packages utilizing internet program services.
- Implemented company policies and procedures.
2017 - 2019
Food And Beverage Manager, Equinox - Stamford, CT
- Scheduled special events such as weddings, meetings and weekly events for guests.
- Manage multiple food and beverage outlets including restaurant, lounge, banquets, on course services, and 4 concession locations.
- Developed and implemented all signature drink menus and wine lists.
2016 - 2017
Front Desk Supervisor, Equinox - Stamford, CT
- Assisted members with scheduling child care, massages, and personal training appointments.
- Worked with departmental managers in ways to improve and enhance communication between departments and members.
- Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants, and other departments with any questions or requests.
- Supervised front desk employees in guest services, implemented and enforced policies and procedures in ensuring customer satisfaction.
- Communicate current policies and procedures to entire team pertinent to market and sell Spectrum properties
2012 - 2016
Guest Services Agent, Sheraton Hotels & Resorts Worldwide - Stamford, CT
- Cover Bellman position and assist in Guest Services.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Executed guest services for new hotel serving approximately 1000+ clients each shift.
- Anticipated and addressed guest service needs.

Skills

In-Room
Payroll
Sales Goals
Guest Check-Ins
Payment Types
Casino Floor
Guest Rooms
Front Desk Personnel
Sales Floor
Client Service

Education

Some College Courses, Management (2012 - 2012)
University of Massachusetts Boston
Boston,

Hospitality manager resume

Ronald Rodriguez

(570) 555-0314 | rrodriguez@example.com

Philadelphia, PA | 95985 S. Second St. - 21119

Work experience

2019 - Present
Hospitality Manager, Dunkin' Donuts Northeast Distribution Center - Philadelphia, PA
- Count money and make bank deposits.
2016 - 2019
Restaurant Manager, Dunkin' Donuts Northeast Distribution Center - Philadelphia, PA
- Truck order, customer service, organization of product, problem solver, Take orders, prepare orders
- Front Office Supervisor / Guest Service Representative Hyatt International / Prime Hospitality
- Print out paperwork and sign.
2012 - 2016
Supervisor, The Home Depot - Atlanta, GA
- Specialized in door hardware, and accessories.
- Ensured excellent customer service, with strong product knowledge and the ability to lead and develop others.
- Trained team members on opening and closing of department according to established procedures, and determined break schedules.
2006 - 2012
Sergeant, Federal Bureau of Prisons - Mankato, MN
- Provide guidance and direction to both staff and inmates in emergency situations as they arise.
- Direct supervision of professional staff and inmates.
- Provide guidance and expertise to staff from other departments in the implementation of correctional security procedures.
- Trained nurses and other staff at the local hospital on security procedures and how to interact with inmates and our staff.
- Direct supervision of Correction Officers enforcement of Departmental rules, regulations, policies and procedures.

Skills

Assembly Line
Restaurant Operations
Lifeguard
BOH
Company Standards
Windows
Labor Costs
NCO
Hazmat
Communication

Education

Associate's Degree, Law Enforcement (2004 - 2006)
Minnesota State University - Mankato
Mankato,

Hospitality manager resume

Deborah Ray

(680) 555-2109 | dray@example.com

Boston, MA | 55744 W. Elm Rd. - 72888

Work experience

2016 - Present
Hospitality Manager, McDonald's - Boston, MA
- Managed front house/back/kitchen/grounds restaurant operations for high volume restaurant with an annual revenue of over 2 million.
- Accounted for financial transactions and entrusted to make bank deposits.
- Prepared Daily Bank Deposits Taught Crew Training Class Prepared Daily Food Safety Inspections Opening Manager and Closing Manager
- Decreased delivery times while improving product quality.
2013 - 2016
Food And Beverage Manager, Dunkin' Donuts Northeast Distribution Center - Boston, MA
- Hire New Employees Train Crew members in their position Ordering of all products Maintain Inventory Greet and Interact with customers.
- Provided relief and/or coverage for Food Service Directors.
- Provide onsite food service management for DOE, subcontractors, and visitors.
- Aided the Food & Beverage Director in the development of new menu items and drinks.
2010 - 2013
Banquet Chef, EAST MEET EAST - Boston, MA
- Hire, train, inventory, cost control.
- Managed 35 associates by delegating daily tasks in food preparation.
- Assisted/trained at Four Seasons Chicago in Garde Manger.
- Assisted with banquet and special occasion food preparations
2008 - 2010
Head Cook, Aramark - Boston, MA
- Prepared various entrees and menu items following established recipes.
- Recognized for excellence in all areas of Banquets, Catering and Food Service.
- Prepare menu items per company standards.

Skills

Osha
VCA
POS
Sales Floor
Direct Reports
Haccp
Special Menus
Procedures
Client Service
Restaurant Operations

Education

Associate's Degree, Business (2006 - 2008)
Northeastern University
Boston,

Hospitality manager resume

Matthew Wells

(990) 555-4074 | mwells@example.com

Houston, TX | 19045 S. Main Ln. - 86736

Work experience

2015 - Present
Hospitality Manager, Subway - Houston, TX
- Implemented stringent standards to ensure optimal product quality and guest service.
- Implemented training programs that increased overall guest service scores.
- Supervised a team of 45 crew members on assigned shifts.
2010 - 2015
Guest Services Manager, Holiday Inn Express - Austin, TX
- Train all new Guest Service Agents, helping with any issues and verifying their daily work completion per shift.
- Promoted to Guest Services Manager after 3 weeks as Night Manager due to superior job performance.
- Resolved customer complaints in a professional manner to the satisfaction of the customer.
2006 - 2010
Front Desk Supervisor, Gold's Gym - Austin, TX
- Reason for leaving: Change in management; lack of communication and organization.)
- Process and verify payroll activity.
- Handled payroll for front desk employees, the register, and all credit card transactions.
- Provided guest services by checking guests in and out.
2004 - 2006
Flight Attendant, ExpressJet Airlines - Houston, TX
- Assist passengers and fellow crew members during emergency situations.
- Certified CPR, first aid, customer service, evacuation procedures.
- Work closely with other crew members.
- Respond to emergency situations by following the pilot instructions.
- Equipped and knowledgeable of how to handle medical and/or emergency situations before, during and/or after a flight experience.
- Operated in 100% compliance with emergency procedures, FAA safety regulations and aviation first aid best practices.

Skills

Trip Advisor
VCA
Food Preparation
Front Office
CPR
Special Assistance
Company Standards
Overall Operations
Communication
Passenger Safety

Education

High School Diploma, (2004 - 2004)
,

Hospitality manager resume

Kenneth Murphy

(320) 555-2841 | kmurphy@example.com

New York, NY | 35032 E. Maple Ln. - 17797

Work experience

2020 - Present
Hospitality Manager, Domino's Pizza - New York, NY
- Prepare & drop off daily bank deposits to the bank.
- Conceptualized and coordinated special events to increase sales company wide.
- Scheduled monthly projection & staffing needs in order to maximize sales, guest service.
2019 - 2020
General Manager, Domino's Pizza - New York, NY
- Prepared and reviewed weekly and monthly business reports including profit and loss statements.
- Complete daily deposits and paperwork together with profit and loss statements.
- Established and maintained excellent customer relationships.
- Cultivated strong business relationships with customers to drive business development.
- Managed budgets, payroll, profit and loss statements as well as local advertising for area stores.
2014 - 2019
Security Guard, Securitas Services - Jersey City, NJ
- Directed and referred clients of services offered for facility while providing customer satisfaction.
- Configured various clearance zones for employee and vendor building access utilizing C-Cure security system software.
- Informed supervisor to any security risks, or physical security that could be compromised.
- received annual training in firearms, baton, handcuffing, empty hand tactics, verbal judo, CPR and emergency procedures.
2012 - 2014
Food Server, Buffalo Wild Wings - New York, NY
- Seat customers, record orders, and serve food.
- Fort Collins, CO Guest Satisfaction Time efficiency Money/Debit/Credit handling Customer service
- Maintained a clean and sanitary food preparation and dining area.
- IServed food via tray service.Took orders and input in POS Micros SystemServed cocktails and other beverages.
- Prepared food and menu items Prepped food and menu ingredients for future meals

Skills

Greeting Customers
Beverage Orders
Crowd Control
Company Policies
Patient Care
Security Officers
Positive Attitude
Cost Control
Security Systems
Food Waste

Education

High School Diploma, (2012 - 2012)
,

How to write a hospitality manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in hospitality manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the hospitality manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some hospitality manager interviews.

Here are example skills to include in your “Area of Expertise” on a hospitality manager resume:

Food Handling
Customer Service
PET
Patients
BARS
Quality Patient Care
Excellent Client
Client Service
Restaurant Operations
Payroll

OSHA
VCA
Facebook
Human Resources
Cleanliness
Wine
Customer Satisfaction
Strong Customer Service
Culinary
Guest Satisfaction

Guest Service
Labor Costs
Client Relations
Food Service
Computer System
Rehabilitation
Disciplinary Actions
Equipment Maintenance
Food Safety
Direct Reports

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the hospitality manager position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write hospitality manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from hospitality manager resumes:

Work history example #1

Certified Public Accountant

Deloitte

Reviewed and audited 10Q/10K consolidated GAAP financial statements for tax disclosure accuracy.
Included was one audit rotation to satisfy CPA requirements.
Provided tax equalization calculation and monthly shadow payroll calculation with gross-up for outbound.
Researched tax laws using CCH and Lexis Nexis.
Fulfilled California CPA certification requirements.

Work history example #2

Hospitality Manager

Wendy's

Prepared daily deposits and maintained proper cash control procedures.
Directed all operations including hiring, training, payroll, safety, and sanitation inspections.
Managed every aspect of FOH operations overseeing a staff of 40+ employees incl.
Streamlined, consolidated, and augmented policies/procedures for primary food and beverage outlets.
Worked at various units gaining valuable business knowledge, eventually taking over as RGM of the store where I started.

Work history example #3

Adjunct Instructor

ESL Federal Credit Union

Aided international students in preparing standardized tests including TOEFL and ACT online
Explained and demonstrated ESL/EFL program management and language instructional techniques representing state-of-the-art methodological approaches in the field.
Served on faculty committee to revise and restructure placement process for incoming ESL students.
Developed and conducted ESL lessons in grammar, vocabulary, and oral/written communication targeted at adult immigrants of all academic backgrounds
Created and implemented innovative curriculum for English Language Learners.

Work history example #4

Sergeant

Management and Training

Supervised program activities and labor crews in various areas around facility.
Assigned fellow sergeants and directly supervise correctional officers.
Advised and assisted fire support sergeants of subordinate elements in fire planning and coordination techniques.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Some College Courses in management

University of Massachusetts Boston, Boston, MA

2012 - 2012

Associate's Degree in law enforcement

Minnesota State University - Mankato, Mankato, MN

2004 - 2006

Highlight your hospitality manager certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

Here are some of the best certifications to have on hospitality manager resumes:

ServSafe Alcohol
Food Safety Manager Certification
Certified Professional - Human Resource (IPMA-CP)
Certified Food Manager (CFM)
Certified Manager Certification (CM)
Certified Medical Office Manager (CMOM)
ServSafe Food Protection Manager Certification

Updated March 26, 2025

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