What does a hospitality manager do?
A hospitality manager is responsible for monitoring staff performance and operational processes to deliver high-quality services for the guests and customers. Hospitality managers delegate tasks to the team while ensuring maximum efficiency and productivity. They also handle guests' concerns by responding to their inquiries and requests and resolving complaints immediately. A hospitality manager must have excellent communication and organizational skills, especially in managing the department's budget and allocating adequate resources to support the operations and other functional needs.
Hospitality manager responsibilities
Here are examples of responsibilities from real hospitality manager resumes:
- Execute and successfully manage large scale events with management team and FOH staff.
- Manage FECA and worker's compensation, maintain OSHA logs and injury reporting minimizing absence time and costs.
- Manage POS system by removing old menu items, setting monthly special prices, updating/correcting and rerouting links for maximum efficiency.
- Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
- Maintain bars and restaurants, a gift shop and a ski shop.
- Assist in region roll outs for training new culinary and service standards.
- Maintain OSHA book, x-ray log, and the required standards thereof throughout the hospital.
- Provide operations support for newly open restaurants & existing restaurants with BOH areas of opportunity that need addressed.
- Hire and train all back-of-the-house (BOH) employees, including line, prep, salad and pizza cooks.
- Maintain full bars, handle guest complaints, handle large quantities of cash, high guest count high sales volume ,
- Attend multiple educational wine and spirits seminars.
- Complete operational, culinary andmanagement, staff development.
- Experience with geriatric, adolescent and pediatric outpatient rehabilitation.
- Design website with professional veterinary designer, create Facebook business page.
- Coordinate, organize and facilitate all on-premise wine club activities and special events.
Hospitality manager skills and personality traits
We calculated that 13% of Hospitality Managers are proficient in Food Handling, Customer Service, and PET. They’re also known for soft skills such as Management skills, Time-management skills, and Communication skills.
We break down the percentage of Hospitality Managers that have these skills listed on their resume here:
- Food Handling, 13%
Enforce sanitary practices for food handling; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Customer Service, 11%
Developed hospital-wide programs including customer service, industrial wellness, collaborative education model, employee evaluation system and community outreach.
- PET, 10%
Assess and record inventory of all pet foods, supplies, and drugs for the hospital.
- Patients, 7%
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patients.
- BARS, 6%
Maintained bars and restaurants, a gift shop and a ski shop.
- Quality Patient Care, 6%
Assure quality patient care was upheld to every customer served.
Most hospitality managers use their skills in "food handling," "customer service," and "pet" to do their jobs. You can find more detail on essential hospitality manager responsibilities here:
Time-management skills. Another essential skill to perform hospitality manager duties is time-management skills. Hospitality managers responsibilities require that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." Hospitality managers also use time-management skills in their role according to a real resume snippet: "core areas focused on time management, leadership, employee management, accounts receivables & payable, marketing and customer service. "
Communication skills. This is an important skill for hospitality managers to perform their duties. For an example of how hospitality manager responsibilities depend on this skill, consider that "top executives must be able to convey information clearly and persuasively." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a hospitality manager: "facilitated communication between pet owners, doctors and administrative staff. ".
Leadership skills. hospitality manager responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." This resume example shows what hospitality managers do with leadership skills on a typical day: "managed three direct reports in strengthening and defining skill sets to encourage their future leadership. "
Problem-solving skills. Another crucial skill for a hospitality manager to carry out their responsibilities is "problem-solving skills." A big part of what hospitality managers relies on this skill, since "top executives need to identify and resolve issues within an organization." How this skill relates to hospitality manager duties can be seen in an example from a hospitality manager resume snippet: "ensured cleanliness of the outlet, investigated and resolved complaints that pertained to food service and quality. "
The three companies that hire the most hospitality managers are:
- Cracker Barrel1,696 hospitality managers jobs
- VCA Animal Hospitals27 hospitality managers jobs
- Southern Veterinary Partners21 hospitality managers jobs
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Compare different hospitality managers
Hospitality manager vs. Co-manager/store manager
A co-manager/store manager oversees the daily operations of a store, ensuring smooth workflow and customer satisfaction. They are in charge of setting goals and sales targets, establishing guidelines and timelines, delegating responsibilities among staff, and developing strategies to optimize store operations. They are also responsible for monitoring all store activities, addressing issues and concerns, and resolving them promptly and efficiently. Moreover, as a co-manager/store manager, it is essential to manage and supervise staff, leading them to reach goals while implementing the store's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a hospitality manager are more likely to require skills like "food handling," "pet," "patients," and "bars." On the other hand, a job as a co-manager/store manager requires skills like "store associates," "merchandise presentation," "store sales," and "financial performance." As you can see, what employees do in each career varies considerably.
Co-manager/store managers tend to reach similar levels of education than hospitality managers. In fact, co-manager/store managers are 3.9% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Hospitality manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Each career also uses different skills, according to real hospitality manager resumes. While hospitality manager responsibilities can utilize skills like "food handling," "pet," "patients," and "bars," managers use skills like "financial statements," "management," "powerpoint," and "loss prevention."
Managers earn a higher average salary than hospitality managers. But managers earn the highest pay in the finance industry, with an average salary of $71,781. Additionally, hospitality managers earn the highest salaries in the health care with average pay of $54,440 annually.managers earn similar levels of education than hospitality managers in general. They're 1.4% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for hospitality managers in the next 3-5 years?
R. Scott Hengen
Technical Theatre Faculty/Production Coordinator, Montgomery College
Hospitality manager vs. Center manager
A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a hospitality manager is likely to be skilled in "food handling," "customer service," "pet," and "bars," while a typical center manager is skilled in "patient care," "safety procedures," "excellent interpersonal," and "professional development."
Center managers earn the best pay in the technology industry, where they command an average salary of $51,916. Hospitality managers earn the highest pay from the health care industry, with an average salary of $54,440.Most center managers achieve a similar degree level compared to hospitality managers. For example, they're 1.3% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Hospitality manager vs. Studio manager
A studio manager is responsible for monitoring a studio's operations and managing the staff's performance and duties, depending on the industry they are employed. Studio managers ensure that the studio operations maintain maximum productivity and efficiency to provide the customers' best services and improve company profits. They also process client accounts, maintaining studio resources, and creating marketing campaigns to promote the business. A studio manager must have excellent communication and leadership skills, especially negotiating contracts with the clients and responding to their inquiries and concerns.
Types of hospitality manager
Updated January 8, 2025
