How To Become A Hospitality Representative: What It Is and Career Path

What is a hospitality representative and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Steve Hood

Hospitality Representatives are there to deliver hospitality services. They are typically found in hospital settings, assisting patients with filling out application forms for medical services. They often work with insurance companies, explicitly promoting health insurance, Medicaid/Medicare, and similar products.

Hospitality Representatives don't need to have a college education. A high school diploma or GED is enough to get you through the door. However, degrees in Hospitality, Communication, and Nursing tend to give you an edge. Other qualifications include a dedication to providing excellent customer service and a charming personality.

On average, Hospitality Representatives in the United States earn a yearly salary of roughly about $64,214. That's more or less $30 an hour. But suppose you want to cash in a bigger paycheck. In that case, there are plenty of opportunities for career advancement. Hospitality Representatives often move on to more lucrative positions such as Account Executive, Specialty Representative, and Sales Manager.

What general advice would you give to a hospitality representative?

Steve Hood

Director of Industry Services, ICHRIE

Hospitality and tourism graduates of 2020 are faced with a similar challenge as hotels in the current COVID situation. Many are having to think outside the box and reinvent themselves. It may mean looking at different chains, different locations, and different roles, but there are still opportunities.

ScoreHospitality RepresentativeUS Average

Salary

2.9

Avg. Salary $36,509

Avg. Salary $59,228

Stability level

7.6

Growth rate 4%

Growth rate 0.3%

Diversity

3.8

Race

American Indian and Alaska Native 0.23%

Asian 5.15%

Black or African American 3.84%

Hispanic or Latino 14.23%

Unknown 3.71%

White 72.84%

Gender

female 49.95%

male 50.05%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

7.6

Stress level is high

7.1 - high

Complexity level

8.8

Complexity level is advanced

7 - challenging

Work life balance

3.6

Work life balance is poor

6.4 - fair

Key steps to become a hospitality representative

Explore hospitality representative education requirements

Most common hospitality representative degrees

Bachelor's

76.6 %

Master's

7.7 %

Associate

6.3 %

Start to develop specific hospitality representative skills

Skills	Percentages
Patients	38.83%
Customer Service	19.70%
Surgery	7.05%
Hippa	6.26%
Product Knowledge	3.47%

Complete relevant hospitality representative training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New hospitality representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a hospitality representative based on U.S. Bureau of Labor Statistics data and data from real hospitality representative resumes.

Research hospitality representative duties and responsibilities

Achieve sales growth objectives by incorporating product/technical knowledge, teamwork, customer and multi-product focus, innovation and creativity.
Access pain clinics, neurology, rehab and physical medicine, anesthesia and psychiatry departments
Interview patients to determine eligibility for medicaid and collaborate with social workers.
Access oncology, pain clinics, palliative care departments, hospices, pharmacies, tumor boards

Prepare your hospitality representative resume

When your background is strong enough, you can start writing your hospitality representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a hospitality representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable hospitality representative resume templates

Build a professional hospitality representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your hospitality representative resume.